ABSTRAKT Bakgrund: De mest sjuka/sköra äldre är en ökande grupp patienter som ofta hamnar i kläm då missförstånd uppstår vid övergång mellan slutenvård och kommunal sjukvård. Tidigare forskning har visat att bland annat bristande informationsöverföring mellan instanser är en av de mest förekommande orsakerna till vårdskador. Att samarbetet mellan dessa två primära vårdinstanser fungerar är av största vikt för god patientsäkerhet. Syfte: att undersöka sjuksköterskors erfarenheter av samarbetet mellan slutenvården och kommunal sjukvård kring den äldre patienten. Metod: En kvalitativ metod valdes för att undersöka sjuksköterskors erfarenheter av samarbetet mellan slutenvård och kommunal sjukvård. Sammanlagt 27 sjuksköterskor från både kommunal sjukvård och slutenvård svarade på en elektronisk enkät via e-post. Deras svar analyserades med en kvalitativ innehållsanalys. Resultat: Sjuksköterskor från både slutenvården och den kommunala sjukvården anser att ett bättre samarbete måste till för att öka patientsäkerheten. Brister finns i samarbetet framför allt kring läkemedelshantering, kommunikation och informationsöverföring. De upplever även att förståelsen för varandras verksamheter bör öka. Som förbättringsförslag ges utbildning och hospitering för att öka sjuksköterskornas kompetens för det gemensamma kommunikationsverktyget och bättre förståelse för de olika verksamheterna. Slutsats: Samarbetet mellan kommunal sjukvård och slutenvård kan bli bättre och patientsäkerheten öka om läkemedelshanteringen säkras, bra planer görs upp med och för patienten och om informationsöverföringen sker korrekt. Då möjliggörs ett gott samarbetet och vårdens övergångar blir inte lika märkbara för patienten. Det befintliga kommunikationsverktyget, om det används till fullo, är ett bra stöd i detta. / ABSTRACT Background: The frail and/or sick elderly are a growing group of patients who are often caught in between healthcare instances when misunderstandings occur in transition between inpatient and municipal healthcare providers. Previous research has shown that, among other things, lack of information between instances are one of the most common causes of preventable harm. Improved cooperation between these two primary health facilities work is of paramount importance for patient safety. Aim: The aim of the study was to examine nurses experiences of cooperation between inpatient care and municipal healthcare concerning geriatric patients. Method: A qualitative method was chosen to investigate the nurses' experience of cooperation between inpatient care and municipal healthcare. A total of 27 nurses from both municipal and inpatient answered an electronic questionnaire via e-mail. Their answers were analyzed using qualitative content analysis. Results: Nurses from both inpatient care and municipal healthcare believes that the cooperation is in need of improvement in order to increase patient safety. Shortcomings occur in cooperation, especially regarding medicinal management, communication and information transfer. They are also under the impression that an increased understanding of each other's work situations are crucial. Suggestions of improvement are increased education within the common communicational tool and also visits to each other’s workplaces to increase the understanding of the different work situations. Conclusion: An increased and improved cooperation between municipal healthcare and inpatient care can improve patient safety if medicinal management and transference is secured, better care plans are set up with and for the patient, and also that information transfer is conducted properly. These things will enable a good cooperation and transition of caregiver will not be as noticeable to the patient. The existing tool for communication, if used to its full extent, is a great support in doing this.

>Magister Scientiae - MSc / This thesis describes a multi-disciplinary collaboration towards iterative development of a mobile communication tool to support a Deaf person in understanding usage directions for medication dispensed at a pharmacy. We are improving usability and correctness of the user interface. The tool translates medicine instruction given in English text to South African Sign Language videos, which are relayed to a Deaf user on a mobile phone. Communication between pharmacists and Deaf patients were studied to extract relevant exchanges between the two users. We incorporated the common elements of these dialogues to represent content in a veri able manner to ensure that the mobile tool relays the correct information to the Deaf user. Instructions are made available for a Deaf patient in sign language videos on a mobile device. A pharmacy setup was created to conduct trials of the tool with groups of end users, in order to collect usability data with recorded participant observation, questionnaires and focus group discussions. Subsequently, pre-recorded sign language videos, stored on a phone's memory card, were tested for correctness. Lastly we discuss the results and implications of the study and provide a conclusion to our research.

Tele-intensive care collaboration in care of critically ill patients improves both the safety and quality of nursing care. However, the full benefits of the telemedicine service may not be realized unless tele-critical care nurses have the ability to communicate clearly with their remote nursing peers. The purpose of this DNP project was to create and validate an acronym style communication tool to assist the tele-critical care nurses with their communication. The relational coordination theory was the primary communication theory utilized for tool development. The tool creation phase of the project included informal observations and discussion with a convenience sample of 11 tele-critical care staff nurses. The formative feedback from this group helped to identify the episode of communication for which the tool was designed and suggested communication elements for inclusion. During the validation phase of this project, 9 volunteer experts evaluated the communication tool with a 5-point Likert scale survey. Descriptive statistics were used to analyze the survey results and provided summative feedback for validation of the tool. Mean scores between 3.44 and 4.44 demonstrated that the experts agreed with the applicability, relevance, and necessity of the tool. Feedback indicated the need for a pilot study implementing the tool to compare it with traditional communication practices and to evaluate its performance in clinical practice. This tool will be useful for future partnerships utilizing telemedicine. The project is socially significant because of its focus on communication and collaboration among healthcare providers in facilitating the patient experience and safety.

Syfte: Idag har det blivit allt mer vanligt att verksamheter använder sig av aktivitetsbaserade kontor, så kallade ABW-kontor. En anledning till detta är att kontorsformen är mer yteffektiv då den oftast är utformad för ett färre antal medarbetare än vad verksamheten har anställda. Problemet med många av dagens aktivitetsbaserade kontor är att utformningen inte är rätt anpassad till verksamhetens behov. Detta grundar sig i att det finns en kommunikationsbrist i utformningsprocessen vilket medför att arkitekten inte får den information om verksamheten som behövs. Målet med arbetet har varit att komma fram till ett hjälpmedel som kan undvika kommunikationsbristen för att i framtiden ge arkitekter ett bättre underlag för att utforma ABW-kontor. Metod: Studien har bestått av en kvalitativ undersökning där fallstudier, intervjuer och dokumentgranskning använts. Studiens största datainsamling består av semistrukturerade intervjuer med arkitekt och personer som arbetat hos de tre verksamheterna under utformningsprocessen. Utöver detta utfördes en dokumentgranskning av planlösningarna hos verksamheterna. Dessa datainsamlingsmetoder kunde därefter analyseras och generera svar på studiens frågeställningar. Resultat: Undersökningen visade att det funnits en kommunikationsbrist i samtliga utformningsprocesser hos de tre verksamheterna. En av verksamheterna hade använt sig mer av medarbetarna i utformningsprocessen vilket kan kopplas till att de anställda var nöjda med kontoret. Från intervjuerna framgick det vad i kontorets utformning som var viktigt för att kontoret skulle bli så anpassat till verksamhetens behov som möjligt. Utifrån den här informationen skapades en checklista för arkitekt, beställare och anställda. Checklistan kan användas i utformningsprocessen för att få ett bra underlag till att anpassa kontorets utformning till verksamhetens behov. Konsekvenser: En slutsats av den här studien är att alla ABW-kontor inte är anpassade efter verksamhetens behov. Under utformningsprocessen involveras inte alla medarbetarna tillräckligt mycket vilket har visat sig vara nödvändigt för ett fungerande resultat. För att ge en arkitekt möjlighet att utforma ett aktivitetsbaserat kontor så bra som möjligt behövs information från medarbetarna som förklarar deras arbetssätt och behov. En rekommendation utifrån resultatet är att göra checklistan digitaliserad så att större företag kan använda sig av den också. Begränsningar: Studien har avgränsats till att undersöka tre verksamheter med olika typer av organisationer, ekonomi, IT och marknadsföring. Antalet intervjuer på de olika verksamheterna har även avgränsats till att intervjua personer som endast varit med under bytet till ABW-kontor. Den resulterande checklistan är lämpad att användas i små företag eftersom checklistan är i pappersform. För stor insamling av checklistor kan minska effektiviteten i utformningsprocessen. Metodvalen är anpassade för studiens omfattning men arbetet hade stärkts om intervjuer även utförts med arkitekter som utformat de valda ABW-kontoren. Nyckelord: ABW, Aktivitetsbaserat kontor, Kommunikationsverktyg, Utformningsprocess. / Purpose: Nowadays it is more common to use activity based work offices, known as ABW-offices. One of the reasons why it is getting more popular is because of the space efficiency. ABW-offices are often designed for less people than number of employees. The problem with many of today’s activity based work offices is that it is not suitable for every type of work environment and its needs. The reason is lack of communication during the design process. That can lead into less information about the working environment for the architect. The goal with the case study has been to produce a userfriendly communication tool so the architect has a better base to start the design process. Method: The study is a qualitative survey with case studies, interviews and document analysis. The largest data collection has been semi structured interviews with architect and employees. The document analysis is based on the layouts of the different work offices. These data collection methods could thereafter be analyzed and generate answers to the questions of the case study. Findings: The study showed that there has been a lack of communication during the design process in every ABW-office. One of the three offices involved the employees during the design process, and the employees seemed to be happy with how the office turned out. The interviews gave information about what factors that can be most important to make the ABW-office as suitable as possible for the work office. After analyzing the empiricism a checklist was created for architect, client and employees. The checklist can be used during the design process to fill the client and the employees need to make a suitable working environment. Implications: A conclusion of this study is that all ABW-offices are not suitable enough for the work office. All the employees did not get fully involved during the design process which, after research, are the best way to get the ultimate result. Therefore, the architect needs to get as much information as possible from the employees to make a good and suitable layout for plan views. A recommendation is to improve the checklist and make it digitized so bigger companies can use the checklist too. Limitations: The study has been delimited to make a research about three different companies with different types of organizations, economy, IT and marketing. People that has been interviewed have all been a part of the exchange to an ABW-office. The checklist is mostly suitable for smaller companies to use since the checklist is in shape of paper. Too many checklist can lead to a less effective designprocess. The methods are chosen in consideration to time and extent of the study. The study would have strengthen if more interviews with for instance the responsible architects of the chosen ABW-offices were made. Keywords: ABW, Activity based work office, Communication tool, Design process.

<p>The change in the present global world puts pressure on companies to develop new strategies for gaining competitive advantage. The new fast technology leads companies to try to outshine one another to reach further into the world of innovation. Sharing knowledge online demands brave and huge changes from managers and employees. The use of new tools for faster more open communication requires a change of mindset from the involved parties. Our aim was to determine if the internal open communication was the solution to a more open knowledge sharing work climate. The Purpose of our study is to investigate if knowledge sharing indirectly foster a more learning and innovative organization. Which leads us to one of our main questions: can a wikis- tool for internal communication be an enabler for a more open and knowledge sharing working climate? In this thesis we are focusing on the new communication tool for a better internal collaboration which has the ability to facilitate the work for employees if it is implemented in a positive manner. All our research was performed in Ramböll a global company that gave us useful access and information for our thesis. We performed our study by using qualitative research such as interviews, dialogue and observations<em>.</em> The result from our study showed us how the open communication and knowledge sharing can strengthen the core communication to foster a more learning and innovative company. Open communication as enabler of the power of innovation in global companies.</p>

Syfte: Syftet med den här uppsatsen är att beskriva hur SIBA AB:s storytelling påverkar de anställda. Uppsatsen utgår ifrån att storytelling kan ses som ett ledarskapsverktyg och undersöker därför hur de anställda påverkas av Fabian Bengtssons tillämpade ledarstil under rådande påfrestande situation föranledd av marknadsförändringar inom hemelektronikbranschen. Forskningsfrågor: Hur kan en ledare påverka de anställdas attityder till företaget under påfrestande situationer på marknaden? Hur kan storytelling fungera som ledarskapsverktyg för detta genom att öka de anställdas engagemang och intresse. Genomförande: Fallstudien på SIBA AB baseras på en kvantitativ och kvalitativ studie samt en narrativanalys av den pågående reklamkampanjen ”I Fabians värld”. Det empiriska materialet består av en enkätundersökning ställd till 75 anställda och en skriftlig intervju med Fabian Bengtsson samt en narrativanalys som innefattar fem reklamfilmer. Slutsatser: Det framgår av analyserna av det empiriska materialet att kommunikationsverktyget storytelling genom reklamkampanjen har haft en positiv påverkan på de anställda och skapat en uppfattning om ledarens ledarstil. Det framgår även att ledare genom storytelling kan påverka anställdas attityder och intresse för företaget. Detta för att reklamfilmerna har förmåga att skapa identifikation och vi-känsla som kan forma positiva känslor och en bra uppfattning om företaget vilket kan bidra till ett ökat engagemang hos de anställda. / Purpose: The purpose of this paper is to describe how the storytelling of SIBA AB affects the employees. The paper works on the supposition that storytelling is a leadership tool and hence examines how the employees are affected by the leader Fabian Bengtsson’s leadership during difficult times on the market. Research questions: How can a leader influence the employees’ attitudes towards the company during times of pressure on the market? How can storytelling work as a leadership tool in this case to higher the employees’ involvement for an interest in the company? Research method: The case study on SIBA AB is based on quantitative and qualitative methods plus a narrative analysis of the advertising campaign ”I Fabians värld”. The material was collected through a survey including 75 employees and a written interview with Fabian Bengtsson, plus a narrative analysis of five commercials. Conclusions: The analysis shows that storytelling in the advertising campaign has had a positive influence on the employees and has shaped a picture of the leader and of his leadership. The analysis also shows that leaders have the possibility to affect the employees’ attitudes and interest in the company. The reason for this is that commercials have the power to create identification and sense of belonging that can form positive feelings and a good impression of the company which can lead to an increased commitment among the employees.

The change in the present global world puts pressure on companies to develop new strategies for gaining competitive advantage. The new fast technology leads companies to try to outshine one another to reach further into the world of innovation. Sharing knowledge online demands brave and huge changes from managers and employees. The use of new tools for faster more open communication requires a change of mindset from the involved parties. Our aim was to determine if the internal open communication was the solution to a more open knowledge sharing work climate. The Purpose of our study is to investigate if knowledge sharing indirectly foster a more learning and innovative organization. Which leads us to one of our main questions: can a wikis- tool for internal communication be an enabler for a more open and knowledge sharing working climate? In this thesis we are focusing on the new communication tool for a better internal collaboration which has the ability to facilitate the work for employees if it is implemented in a positive manner. All our research was performed in Ramböll a global company that gave us useful access and information for our thesis. We performed our study by using qualitative research such as interviews, dialogue and observations. The result from our study showed us how the open communication and knowledge sharing can strengthen the core communication to foster a more learning and innovative company. Open communication as enabler of the power of innovation in global companies.

The use of Facebook is increasing rapidly and its pedagogical uses are endless. University students are part of a new generation, working with ease and confidence in this social environment. This article explores the use of Facebook as an additional communication tool in an undergraduate taxation module presented at the University of Pretoria and evaluates students’ perceptions of the effectiveness of such a tool. A Facebook group was created to enhance interaction between students and lecturers and students and their peers. Participation was voluntary, and the students completed a survey at the end of the semester to evaluate their experience in the group. The results of the study show that, although the use of a Facebook group as a communication tool cannot replace the formal learning management system of the university, respondents’ perception of the use of the tool was that Facebook could be used as an additional academic communication tool in all of their subjects. It is the lecturers’ responsibility to learn how to use this tool and incorporate it effectively into their teaching strategies. Copyright 2012, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Hill, T 2012, Facebook as a tool for communication with under graduate taxation students, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03092012-111246 / > F12/4/166/gm / Dissertation (MCom)--University of Pretoria, 2012. / Taxation / MCom / Unrestricted

Bakgrund: Överrapporteringar av patienter sker dagligen inom sjukvården. Ett kritiskt och utsatt tillfälle är den överrapportering som sker mellan operationsavdelningen och den postoperativa avdelningen när patienten genomgått en operation. Vid en bristfällig överrapportering där viktig information efter den genomgångna operationen/ingreppet inte förs vidare kan patientsäkerheten äventyras. Det kan leda till allvarliga konsekvenser för patienten i form av vårdlidande och vårdskada. För att minska riskerna med att patientsäkerheten äventyras kan strukturerade kommunikationsverktyg användas vid överrapportering. Detta för att strukturera information kring patienten i syfte att minska risken för vårdlidande och för att öka kvaliteten. Syfte: Syftet med studien var att sammanställa sjuksköterskans erfarenheter vid överrapportering med kommunikationsverktyg mellan operationsavdelning och postoperativ avdelning. Metod: En integrativ litteraturstudie genomfördes med hjälp av Wittemore och Knafl (2005 analysmetod. Databaserna Cinahl och Pubmed har använts vid datainsamling. Resultat: Totalt har 14 artiklar använts i resultatet och de inkluderade artiklarna har haft kvantitativ och mixad metod. Ur resultatet framkom tre huvudkategorier; Påverkan på överrapporteringstiden och effektiviteten, Informationssäkerheten vid överrapportering samt Sjuksköterskans professionella tillfredsställelse och förbättrat teamarbete. Slutsats: Resultatet visar att sjuksköterskans erfarenheter  av ett strukturerad kommunikationsverktyg ökar kvalitén på överrapporteringen. Det visar även att samarbetet mellan de olika avdelningarna blir bättre och där också överrapporteringarna blir mer effektiva och innehållsrika. Sjuksköterskornas erfarenheter visade att det blev lättare att föra vidare relevant och viktig information. De sammanställda erfarenheterna visar att patientsäkerheten ökar med hjälp av strukturerad kommunikation. / Background: Handovers of patients occur daily in healthcare and are a well known source of error on behalf of healthcare providers. One vulnerable and critical occasion is the handover that takes place between the operating department and the postanesthesia unit or PACU for short. In the event of deficient handover where important information is not passed on after the operation/procedure has been completed, patient safety can be compromised. This can lead to serious consequences for the patient such as care suffer and healthcare caused injuries. To reduce the risks of compromising patient safety, structured communication tools can be used in the event of the handover. This is to give structure to information about the patient in order to reduce the risk of healthcare caused complications and to increase the quality of healthcare administered. Aim: The aim of the study was to compile the nurses experiences of postoperative handover using communication tools between the operating department and the postanesthesia care unit. Method: An integrative literature study was conducted and searches in databases Cinahl and Pubmed were used for data collection. The analysis has followed Whittemore and Knafl´s (2005) method for integrated methods. Result: A total of 14 articles have been used in the results and the included articles have used quantitative and mixed methods. Three categories emerged from the results; Impact on the handover time and efficiency, Information security during handover and the Nurse's professional satisfaction and improved teamwork. Conclusion: The results show that the nurse´s experiences in using a structured communication tool increases the quality of the handover. It also shows that the cooperation between the various departments improved and that the handover became more efficient and relevant in content. The nurse's experience showed that it became easier to pass on relevant and important information. The compiled experiences show that patient safety increased with the help of a more structured communication.

The aim of this thesis is to analyze the impact of publicity on public relations for the Operational Programme Entrepreneurship and Innovation since 2007 to 2009. For the impact analysis was used comparison of the communication tools used in each year of the current programming period 2007 - 2013 and a public research organized by the Managing Authority of OPPI and personal survey executed in cooperation with consulting firm. Result of the analysis confirms the basic hypothesis that the publicity carried out within the OPPI does not influence too much the actual number of applicants for grants. It is targeted too broadly and neither the follow-up studies nor evaluations focus on how many entities, which applied for a grant, did so on the basis of publicity, and how this publicity helped them with their applications