The aim of the thesis is to propose a change of strategy of corporate social responsibility at PricewaterhouseCoopers. The first partial goal is to analyse the current PwC employees' attitude to current activities of social responsibility at PwC. The online questionnaire is used to analyse employees 'opinions and ideas. Subsequently, the questionnaires will be analysed using statistical methods. The second sub-objective is to compare these activities with other companies of Big Four (Deloitte, EY, KPMG). The third sub-objective is to evaluate the effect of parent companies for socially responsible behaviour in the field of consulting. Finally, the changes of the corporate social responsibility strategy at PwC will be proposed. Moreover, thanks to my collaboration with CSR coordinator at PwC, the proposed changes will be followed by implementation at PwC.

The theoretical part of this thesis describes internal and external ways that can be of use while appointing employees. The thesis is focused on using direct systematic search (Executive Search) in the environment of consulting company CSP Partners Ltd. and its aim is to show the specific features of this method usually used to appoint specialists or managers. Commercial and executive processes of the company are depicted within the text. Using analytical tools this thesis examines the whole HR consulting industry in the context of Czech labor market. Historical development and recent trends are included, ethical dimension as well as motivation of candidates approached using this method are described as well. Many practical notes are involved and the final part describes one of CSP Partners' Ltd. projects in detail.

Management consulting is a growing field [1] that is of great importance for organisations to optimise their performance and develop plans for future improvements. In the recent years, many companies use experienced consultants in order to create a strong competitive advantage to withstand the competition and to easily find solutions suitable to different problems. Customer Value Sweden AB is a - start-up - consultancy firm that have been operating the last years in the Swedish market and offers customer database analyses to the e-commerce market. They become valuable tools for the retailers, by improving marketing activities directed toward present customers. By adopting a segmented marketing strategy, companies can target customers in a different way, thus enchanting their business [2]. This Master thesis work tries to introduce a new efficient and automated way for the company to increase its capacity and quality of the provided services. It is done by deploying an IT product realisation process that conceptualizes, designs and implements a new online web service that aims to automate the report generation process, which was carried out manually until now. This system will try to solve complexity, availability, and performance problems that occur in the current system and also open up now possibilities for future development and expansion. The key benefits of the new solution in contrast to the old one will be highlighted, as well as the process that was followed to realise it.

Syftet med studien var att undersöka hur förekomsten av sammanbrott kan minskas. Detta utifrån familjehemsföräldrars upplevelser av stöd och behov av stöd från Humana, samt familjehemsföräldrarnas upplevelser av relationen mellan familjehem och det placerade barnet. Kvalitativa semistrukturerade intervjuer genomfördes digitalt med fyra konsulentstödda familjehem. Respondenterna upplevde att stödet var tillfredsställande, men att de saknade fler grupphandledningar. Studien visade att familjehemsföräldrarna upplevde att Humanas stöd vid konflikter mellan familjehemmet och det placerade barnet minskade risken för sammanbrott, alternativt fördröjde ett sammanbrott i de fall det var oundvikligt. Vi hade fått en mer heltäckande bild om vi tog hänsyn till det placerade barnets eget perspektiv men av etiska skäl exkluderades barnens perspektiv från studien. En lämplig matchning mellan familjehem och barn innan placeringen visade sig kunna motverka sammanbrott då det ledde till en bättre relation mellan placerat barn och familjehemsföräldrar. / The aim of this study was to examine how the occurrence of placement breakdowns can be reduced. This through foster parents’ experiences of support and need of support from Humana, together with the foster parents’ experiences of the relationship between themselves and the foster child. Qualitative semi-structured interviews took place digitally with four consultancy-supported foster parents. The respondents found the support satisfying, but wanted more group tutoring. The study showed that the foster parents experienced that support from Humana in conflicts between them and the foster child reduced the risk of a breakdown, or delayed the breakdown in those cases it could not be avoided. Taking the foster childrens’ opinions into account would have given a bigger picture, but their point of view was excluded due to ethical reasons. A suitable match between the foster parents and the child led to a better relationship and therefore resulted in preventing breakdowns.

A Study On Taiwan’s Management Consulting Industry ~ An Application Of The Structure-Conduct-Performance Analysis Student: Hui-Wen Chang Advisor: Dr. Yung-Chien Lou ABSTRACT Among the service industries, management consultancy is the most prominent due to its importance for the prosperity and competitiveness of enterprises. Therefore, the motivation of carrying out this study is to explore ways to facilitate the successful development of management consulting industry and ultimately revive Taiwan’s economy. The focus of this study is concentrated on the characteristics of Taiwan’s management consulting industry by understanding its evolvement path, current condition, composition of five competitive forces, and its organization economic model to discover the industry’s structure, behavior pattern of participants and overall performance. This study also aims at identifying fundamental causes of the industry’s long-lasting problems and factors that hinder the implementation of the most frequently proposed recommendations in the past two decades. Through the application of S-C-P paradigm and the feedback from industry experts, this study concludes that the most frequently raised pressing issues of Taiwan’s management consulting industry are actually symptoms of the industry’s unique structure with 88% of industry participants employed fewer than 10 people (i.e. the cause), which reflects the influence of the industry’s low entry barrier, as well as the nature of management consultation knowledge, mindset of consultants and clients’ behavior. And pertaining to factors hindering the implementations of most frequently proposed recommendations in the past 20 years, this study comes to the conclusion that lacking of legislation, characteristics of management consultation services, mindset of industry participants, and clients’ true needs are major issues adding difficulties to the execution of various recommendations proposed. Last but not least, this study also proposes several criteria to enhance the effectiveness of recommendations proposed by previous studies.

TITLE: Attitudes of selected target groups to questions of educational inclusion ABSTRACT The diploma thesis deals with attitudes of selected target groups to questions of educational inclusion. The theoretical part defines notions of integration, inclusion and their historical evolution. Then it deals with factors participating on efficiency of educational inclusion and suitable preparation for education of pupils with different types of special education needs at primary school. The practical part analyzes results which were collected during the research and explains the opinions of selected target groups. Keywords: Integration, inclusion, pupils with special education needs, family, primary school, special education diagnostics, consultancy

This thesis is focused on the issue and possibilities of an education of disabled pupils in primary schools. The first two chapters deal with basic terms relating to this issue and are focused on legislation, current trends in the area of an education of disabled pupils, outline possibilities of integrative and inclusive education and consultancy services in the Czech education system. The third chapter brings an overview of current situation concerning education of these pupils in the Region Pardubice. Last chapter is dedicated to analysis primary school pupils' attitudes to the joint education with disabled students.

Title: Role of special education teacher at higher secondary school Abstract: The diploma thesis is addressed to the role of a special education teacher at higher secondary school. The diploma thesis suggests both theoretic and practical incentives for special education consultancy and as well as the way of supporting students and teachers. The questionnaire analysis illustrates the contribution of special education teacher for the educational process at higher secondary school. Key words: higher secondary school, special education teacher, special education consultancy, supporting students and teachers

Problem  Crisis management has never been as important as it is today. Considering that criticism is being spread in a fast pace through social media, the reputation of an organisation can quickly be damaged. Several organisations however lack internal knowledge about crisis management. The majority of the previous research about crisis management has been conducted from the organisations’ perspective. There is however relatively little research done from an external actor’s role in supporting an organisation in crisis. Purpose  This study aims to contribute in the crisis management and communication field by investigating how an external actor can support an organisation in crisis. Method  The study was conducted through a qualitative single case study of crisis management support provided to firms by one external actor, a PR-agency. Primary data for the case was collected from six semi-structured interviews. Conclusion  External actors are a suitable helping hand in crises because they possess experience and knowledge in media and crisis communication and can view the situation objectively. Crisis consultants support their clients by providing a response strategy that is built on being honest and open. Proactive and post work are not prioritised by clients but are highly important for crisis preparedness and building a strong reputation. Social media is a standard part of today’s crisis communication but is also a demanding channel that creates incentives for hiring external support.

Agile project management emphasizes flexibility and adapting to change. Embracing change often means that specified requirements get changed, removed or replaced under the course of a software project. Another consequence of the nature of agile projects is that everything that does not directly contribute to the working software gets dropped from the product lifecycle. Traceability – the ability to trace requirements back to their origins and forward to design artifacts, code, and testcases – is one such thing that may be overlooked. At the same time, traceability may be crucial to making sure that the delivered product meets the product goals. This thesis investigates the concept of decision traceability – the ability to trace decisions that relate to the evolution of a software product, as well as the fulfillment of product goals. The purpose of this thesis is to understand the importance of decision traceability in relation to product goals and changing requirements in agile software projects. For this purpose, two research questions were developed. (1) What are the challenges of achieving decision traceability in agile projects? And (2) What are important aspects of achieving decision traceability in agile projects? An interpretive qualitative case study was conducted at an IT-consultancy firm. In the case study, two of the organization’s in-house projects were observed, and six informants were interviewed. In answer to the research questions, seven challenges and six important aspects of achieving decision traceability were identified. A conclusion that can be made from the findings is that other aspects than just well-defined processes– such as team engagement, value perception, and communication – may be essential to achieving decision traceability in agile software projects.