Submitted in compliance with the requirements for the Masters Degree in Technology: Business Administration, Durban University of Technology, Durban, South Africa, 2016. / This study explores South African Fast Moving Consumer Goods (FMCG) SMME manufacturers’ need for innovation to achieve growth in KwaZulu-Natal (KZN). South Africa suffers from a high rate of unemployment, with an official unemployment rate estimate of 24.7% (Statistics South Africa, 2013). This high rate of unemployment in South Africa is partly attributed to the failure rate of SMMEs, which is between seventy and eighty percent. Small enterprises encounter greater barriers than medium-sized and large enterprises in accessing finance for innovation, commercializing new ideas and expanding their businesses. The study was exploratory and quantitative in nature. Questionnaires and interviews were used to gather data. The questionnaires were distributed personally and with the help of a research assistant to the business sites of the respondents. The respondents comprise 120 FMCG SMME manufacturers in KZN, who were selected by means of a non-probability sampling method. The results obtained identified a number of factors influencing innovation for FMCG SMME manufacturers to achieve growth. The influencing factors include a lack of financial skill and knowledge; high cost or complex procedures to register or defend patents; a lack of information on the part of employers on how to satisfy consumers’ interest; a lack of technological know-how and human capital problems; difficulty in accessing finance for research and development; government laws and regulations; new entrant threats and protocols; and a lack of product brand name. / M

Hållbarhet värderas allt högre utav konsumenter och allt fler företag satsar på ett utökat hållbarhetsarbete. Detta innebär att företag borde utveckla sitt hållbarhetsarbete för att bli eller fortsätta att vara konkurrenskraftiga. Konsumtionen av livsmedel står för 25 % av hushållens klimatpåverkan. Inom dagligvaruindustrin finns därmed en stor potential för förbättring. För ett utvecklat hållbarhetsarbete krävs innovativa lösningar. Design som process har visat sig kunnabidra med detta. Dock har studier visat på att trots att företag värderar design högt så implementeras det inte i samma utsträckning. Potentialen som design innehar riskerar därmed att gå förlorad av aktörerna på marknaden. Uppsatsen ämnar till att undersöka vilka faktorer som är viktiga för att design skall implementeras för att utveckla hållbara produkter inom dagligvaruindustrin. Studien är en multipel fallstudie med en kvalitativ ansats. Tre intervjuer har genomförts med europeiska företag som verkar på den svenska dagligvaru- och livsmedelsmarknaden. Studien visade på vikten av att företag genomsyras av hållbarhet och har en hög förståelse fördesign. Det är av vikt att såväl design som hållbarhet implementeras i början av produktutvecklingsprocessen som även kallas för Front-End. / Sustainability is increasingly valued by consumers and more companies are expanding the incorporation of sustainability in their work. This means companies should develop the incorporation of sustainability in their work to stay or become competitive on the market. The consuming of groceries accounts for 25 % of the households climate influence. Within the fast moving consumer goods industry there is therefore a potential of improvement. To develop the incorporation of sustainability in a company requires innovative solutions. Design as a process has been able to contribute with exactly this. Although, studies have shown that even though companies value design highly it is not implemented to the same extent. The potential that design possesses is therefore at risk of being lost by the actors of the market. The thesis intends to explore which factors that are important for design to be implemented to develop sustainable products in the fast moving consumer goods industry. The study is a multiple case study with a qualitative approach. Three interviews have beenmade with european companies that are active on the swedish fast moving consumer goodsindustry market. The study showed that it is of importance for a company to be permeated by sustainability andto have a high understanding of design. Furthermore, it is of importance that design as well assustainability is implemented in the beginning of the product development process that is also known as Front-End.

Abstract Authors: Mikael Forsberg and Sara-Maria Löfvenberg Tutor: Susanne Åberg Title: Socially Desirable Fast Moving Consumer Goods – A Literature Review on How To Decrease the Gap Between Intention & Purchase Behavior Through Marketing Keywords Branding, Consumer Behavior, Consumer Value Creation, Decision-making, Differentiation, Eco, Ecological, Environmentally Conscious Behavior, Fast Moving Consumer Goods (FMCG), Green Consumer, Green Marketing, In-store marketing, Marketing, Organic, Purchase decision, Socially Desirable, Value Creation. Background and Problem Consumers today are more environmentally conscious than ever. However, it has been found that there is a gap between the consumer’s intention and actual purchase when it comes to products that there is a social pressure to buy for environmental reasons. The potential for the socially desirable segment is estimated to have potential, but growth seems to be slow. It has been stated that until now, there is not enough research done that take a holistic perspective including several fields of marketing. There is a need to review and combine existing literature in various fields of marketing to investigate how the gap can be decreased and sales increased. Purpose The purpose of this thesis is to review and combine existing literature in the fields of consumer value creation, decision-making and in-store marketing. By doing so the authors of this thesis aim to present a theoretical model on how producers of socially desirable FMCG can decrease the gap between the consumers’ intention and actual purchase through marketing. Decreasing the gap refers to more fully exploit the potential size of the segment and generate more sales.   Method A completely theoretical method was chosen for this thesis. To the authors’ knowledge there has not been done enough specific research to match the purpose of this thesis. A literature review has therefore been conducted within three separate fields of marketing to get a broader understanding of how the gap between intention and actual purchase can be decreased. Based on the extensive literature review, the authors developed ten propositions that formed a model that can be used as the backbone for future theoretical and empirical research.   Final Discussion Some highlights of the theoretical discussions earlier in this thesis are presented in the final discussion. The authors suggest that purchase decisions of socially desirable FMCG initially are high-involvement decisions that often are formed outside the in-store-setting. This suggests that more long-term marketing efforts such as brand building in some cases can be more important than in-store marketing when it comes to FMCG that are socially desirable. Symbolic values should be highlighted in branding of socially desirable FMCG because the instrumental differences between FMCG and socially desirable FMCG is limited. It is therefore likely that it is more efficient to focus on consumers’ self-identity to convince them to purchase socially desirable FMCG. It is also important that producers of socially desirable FMCG provide consumers with clear product information in-store and that the products are easy to find. Based on the extensive literature review, the authors have developed eight propositions that form the model presented in this chapter.

Background and Problem: CSI is a topic with a limited amount of research despite it being a very relevant issue and that its counter pole CSR is one of today’s most popular subjects to study. In both areas there is a gap in the literature regarding the apparel industry where there CSI can be evident in many different aspects, especially in the production process. In the FMCG market, the demand for apparel that has been produced ethically has increased over the years. Still, the importance that the consumers place on ethical attributes in their purchase decisions is rather unknown. Purpose: The study's purpose is to investigate the young consumers’ emotions towards FMCG apparel corporations in order to see if CSI actions give them a negative attitude. It will further be explored to see if the attitude towards the corporations reflects in their intentional purchase behavior and their actual behavior. This will provide insight to the young consumers’ knowledge and interest for CSI, aiding corporations in their quest for excellence when it comes to consumer relationships. Method: This research is done through a deductive, qualitative research. A literature review is done to create a great understanding to the concepts of CSI, consumer attitudes and planned behavior. Four focus groups are conducted as a base for the empirical findings. Further, these two chapters are compared in an analysis to get an understanding about the young consumers’ attitudes towards corporations acting unethically and the affects it may have on their planned behavior. Conclusion: Based on the analysis, the study found clear evidence that the participants have a negative attitude towards corporations’ CSI activities. However, these attitudes did not, as theory suggests, have any effect on the participants’ intended and actual purchasing behavior. Instead it is shown that young consumers base their decisions on contextual factors, where the most significant one is price.

Inledning: En distributionskedja fungerar genom att förädla en råvara till färdig produkt genom råvaruleverantörer, producenter, leverantörer, återförsäljare och konsumenter. I den klassiska distributionskedjan är det i regel leverantörerna som hanterar den slutgiltliga förpackningen och står för det varumärke konsumenten ser i butik. Denna marknad har under senare tid upplevt en stor förändring i form av återförsäljarnas egna märkesvaror (EMV). Dessa varor är tillverkade för att vara så lika marknadsledaren som möjligt och står ofta dessutom direkt bredvid dem i butikshyllan. I regel kostar de lite mindre men upplevs ha liknande värde och kvalitet. Marknadsandelarna för dessa egna märkesvaror har de senaste åren ökat stort och förväntas öka ännu mer. Återförsäljarna tillverkar inte dessa egna märkesvaror själva - de produceras av leverantörerna. Då denna marknad är mättad förlorar leverantörerna marknadsandelar då dessa produkter tar plats på marknaden. Denna studie vill gå till botten med hur leverantörerna hanterar denna trend för att fortsätta vara lönsamma och vara en del av distributionskedjan. Syfte: Studien syftar till att utforska leverantörers möjligheter, risker och strategiska beslut i hänseende till en organisations plats och styrka i distributionskedjan. Metod: Detta är en kvalitativ studie som utgår från leverantörens perspektiv. Empirin har samlats in genom semistrukturerade intervjuer med nyckelpersoner hos leverantörsorganisationer som är engagerade i EMV-produktion. Slutsats: EMV erbjuder leverantörerna många möjligheter till tillväxt och utökad konkurrensstyrka, men till en sämre marginal och kostnadsstruktur vilket kan ha förödande konsekvenser. EMV utmanar den klassiska synen på distributionskedjan och konkurrensstrategier. / Introduction: A classic distribution chain consists of a raw material supplier, manufacturer, wholesaler, retailer and consumer. In this chain it's usually the manufacturers that delivers the branded product which ends up in the store shelf. This market has in recent times had a great change in the form of the retailers own brands (PL). These products are made to be similar to the market leader, and they are often placed right next to them on the store shelf. As a rule they have a slightly lower price but the similar quality. These products have risen in popularity and they are expected to rise even more. The retailers however do not manufacture their own products - that is the manufacturer's job. Considering the market is completely mature, this implicates that whenever a new product enters, it does this on the cost of someone else. This study wants to examine how the manufacturers work to keep their place in the distribution chain. Purpose: The purpose of this study is to explore the manufacturer's opportunities, risks and strategic possibilities regarding their place in the distribution chain. Methodology: This is a qualitative study from the suppliers perspective. The data is collected through semi-structured interviews with key personalities from within the organizations who are engaged with private label production. Conclusions: EMV offer the manufacturers many possibilities for growth and strength, but at the cost of lower margins. PL challenges the classic view of the distribution chain and strategies of competition.

This thesis describes a pilot study for a new cultural anthropology initiative at Team One, a US-based premium and luxury brand advertising agency. In this study, I explore the role and meaning of technology among a population of affluent individuals in Southern California through diaries and ethnographic interviews conducted in their homes. Using schema theory and design anthropology to inform my theoretical approach, I discuss socioeconomic and cultural factors that shape these participants' notions of affluence and influence their presentation of self through an examination of their technology and proudest possessions. I put forward a theory of conspicuous achievement as a way to describe how the affluent use technology to espouse a merit-based model of affluence. Through this model of affluence, participants strive to align themselves to the virtuous middle-class while ascribing moral value to their consumption practices. Lastly, I provide a typology of meaningful technology artifacts in the affluent home that describes the roles of their most used tech devices and how each type supports conspicuous achievement.

[pt] A tese investiga as etapas do ciclo de planejamento de vendas e operações (S&OP), ampliando o entendimento sobre as etapas pouco pesquisadas do Global Roll-up e Global Executive Meeting. Apresenta um estudo de caso múltiplo, envolvendo cinco importantes subsidiárias latino-americanas de quatro corporações multinacionais. Dois modelos de S&OP são usados para orientar as observações e análises de campo, auxiliando na caracterização do fenômeno S&OP. Acadêmicos e profissionais podem obter conhecimento em primeira mão sobre como as etapas de Global Roll-up e Global Executive Meeting são conduzidas em corporações multinacionais para melhorar seus processos de planejamento. O papel do setor de finanças nos ciclos de S&OP/ Planejamento Integrado de Negócios (IBP) também é examinado e discutido em detalhe, fornecendo informações e ideias úteis para melhorar esses processos em outras organizações, abordando outra lacuna de pesquisa. Os resultados indicam que há desafios para consolidar e usar informações coletadas de várias subsidiárias em diferentes contextos em todo o mundo, mas benchmarking interno e compartilhamento de melhores práticas são explorados, bem como oportunidades de negócios entre países em relação a excessos de estoque, possibilidades de expansão do portfólio e utilização de capacidade ociosa. Adicionalmente, as observações permitiram concluir que o envolvimento precoce do setor de finanças no ciclo de S&OP é benéfico para o negócio, agregando valor ao processo decisório nas etapas iniciais e assumindo um papel central nas etapas de Premeeting e Executive Meeting do ciclo de S&OP. / [en] The thesis investigates the sales and operations planning (S&OP) cycle steps, expanding the understanding about the under-researched Global Roll-up and Global Executive Meeting steps. It presents a multiple case study embracing five important Latin American subsidiaries of four multinational corporations. Two S&OP frameworks are used to guide the field observations and analysis, aiding to improve the S&OP phenomenon s characterization. Scholars and practitioners can gain first-hand knowledge about how Global Roll-up and Global Executive Meeting steps are conducted in multinational corporations to improve their planning processes. The role of finance in S&OP / Integrated Business Planning (IBP) cycles is also examined and discussed in detail providing useful insights to improve these processes in other organizations, addressing another research gap. Findings indicate that there are challenges to consolidate and use information gathered from multiple subsidiaries in different contexts worldwide but internal benchmarking and sharing of best practices are explored as well as business opportunities among countries regarding inventory excess, portfolio expansion possibilities, and spare capacity utilization. Additionally, observations led to the conclusion that early involvement of finance in the S&OP cycle is beneficial for the business, adding value to the decision making process in the initial steps and taking a central role in the Pre-meeting and Executive Meeting steps.

This research seeks to explore and understand retailers’ perspectives, realities, and actions regarding refill systems for household products. The reader can ponder not an answer to a question but rather grasp a deeper understanding of the retailers’ role within refill systems, as well as the feasibility of reducing single-use packaging for household products with a goal to reduce waste. Through conducted interviews with retailers, the following categories surrounding refill systems emerged and were explored: drivers, barriers, attitudes, current practices, and future practices. Utilising the Grounded Theory Method, the analysis of the data led to the development of The Theory of Retailer Care. This theory presents that through caring, retailers can drive vertical and horizontal change, along with pressuring and influencing behaviours of consumers and manufactures which in turn support the retailer’s business model.

Despite the amount of scholarship on the Stamp Act Crisis, no study has used advertisements as a main source. This study attempts to show that a valuable, objective source has been overlooked, through the quantitative analysis of 5,810 advertisements before, during and after the Stamp Act Crisis from five port cities: Boston, Charleston, Philadelphia, New York, and Portsmouth. The findings reveal the colonists' strong connection to imported British luxury goods, and a lack of interest in American-made goods, especially before and after the boycott. Advertisements also demonstrate that the decision of many merchants to place the needs and expectations of their community before their own personal gain offered a rare economic opportunity for others. The colonists' devotion to imports tested the strength of the boycott, especially among Boston merchants, who continued to advertise imported goods a good deal more than any other city. This lack of dedication to the boycott on the part of the Boston merchants shows disunity among the colonies, at a time when many argue was the first instance of colonial nationalism. Capitalism challenged and undermined a commitment to communal sentiments such as nationalism. Moreover, if Americans did share a sense of nationhood during the Stamp Act Crisis, it cannot be gauged by a rejection of "Englishness."

Nos anos recentes tem-se percebido o interesse pela contribuição do design na inovação e nos negócios, mas esta visão com foco no design, por outro lado, ainda não está plenamente inserida na estratégia da indústria. Esta tese tem por objetivo analisar não só a cultura de design na micro e pequena indústria, tomando como exemplo o setor moveleiro no estado de São Paulo, como também, dentro do contexto estratégico, quais são os fatores que interferem e decidem o sucesso ou não da inserção da ferramenta de design e sua gestão. Neste sentido,são estudados os aspectos relativos ao design como diferencial do negócio, a estrutura organizacional das micro e pequenas indústrias, a Gestão de Design como sistema integrador de competências, seu consumidor, e como toda esta estrutura desenvolve as características do design na organização, para finalmente propor um modelo teórico que possa indicar soluções estratégicas para a inserção do design dentro da Micro e Pequena Indústria. A tese inicia-se na proposta de que o design e sua gestão podem alavancar a indústria pela sua visão estratégica, trazendo não só inovação nos conceitos desenvolvidos, própria da cultura do design, bem como sendo um fator integrador de estratégias no âmbito do design e do marketing. O estudo mostra que a Gestão de Design e o Modelo teórico aqui proposto podem ser um componente importante para implementar soluções competitivas e integradoras com outras ferramentas estratégicas da organização. / In recent years, there has been great interest in design innovation and contribution to the business; however, this business vision, focusing on design, is not yet fully in line with the industry strategy. This thesis aims to examine not only the design culture in the Micro and Small Industry, taking as an example the furniture sector in the State of São Paulo, but also within the strategic context and business. These factors interfere with and help decide the success or failure of an integration design tool and its management. In this sense, the aspects studied are design as a differential business, the organizational structure of Micro and Small Industries, Design Management as a system integrator skill, customers, and how all this structure develops the design features in the organization to finally propose a theoretical model that can indicate strategic solutions for integrating design within the business vision. The thesis begins by proposing that design and management can leverage the industry towards its strategic vision, not only innovating developed concepts, its own design culture, but integrating factor strategies in design and marketing as well. The study shows that Design Management and the Theoretical Model proposed herein can be an important component to implement competitive solutions and integrated with other strategic organizational tools.