Organisationer med ändamålet att tillfredställa andra behov än rent finansiella har ett problem i att välja en tillräckligt bred men samtidigt hanterbar uppsättning av mått för att styra verksamheten. Syftet med denna uppsats är att genom en litteratursökning presentera styrmedel och generella styrmodeller för icke-vinstdrivande organisationer. Dessa modeller använder vi därefter i en fallstudie för att slutligen utföra en rekommendation till vår fallorganisation Svensk Pingstmission – SPM. De modeller som litteratursökningen utmynnar i är Balanserat styrkort – BSC och instrumentbrädan – Dashboard. Då modellerna är utvecklade med ett amerikanskt perspektiv i fokus visar vi på några av de skillnader som finns mellan icke-vinstdrivande organisationer i USA och Sverige. Detta leder fram till en diskussion om vilka komplikationer som kan uppkomma när modellerna transfereras till icke-vinstdrivande organisationer som verkar i en svensk miljö. Vi har kommit fram till att Dashboard är den styrmodell som lämpar sig bäst för såväl svenska icke-vinstdrivande organisationer i allmänhet som för vår fallorganisation, SPM. Detta grundar vi bland annat på det faktum att modellen är ny och tidsenlig samt anpassningsbar för organisationers särdrag.

Healthcare organizations are moving towards the use of dashboards for presenting performance data and away from the use of balanced scorecards, but there is little research that addresses whether dashboards are better than balanced scorecards. This study gathers qualitative and quantitative data from interviews with decision makers, 6 directors and 10 managers, from a large healthcare organization. Decision makers were presented with the most commonly used graphic formalisms from both the dashboard and the balanced scorecard, which were a gauge and tabular format respectively. The presentation contained information about healthcare decision making scenarios. Neither of the formats affected the decision maker’s ultimate decision on whether to take action and for both display formats the decision maker requested more information than what was presented to them. However, it was found that the gauge format was perceived as being easier to understand, better supported decision making and that it contained more complete information. Overall, the analysis reveals that 94% of participants preferred the graphic formalisms from a dashboard to the graphic formalisms in the balanced scorecard. This study shows that decision makers prefer dashboards to balanced scorecards when comparing the most common graphic formalisms found in balanced scorecards (tabular format) and dashboards (gauge format). The results are consistent with a move towards greater use of dashboards in healthcare. Theoretical implications of the work are discussed. / Graduate / 769 / hjenning@uvic.ca

Submitted by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-10-18T13:19:42Z No. of bitstreams: 2 Dissertação - Euler V. Silva.pdf: 7157206 bytes, checksum: 4be0bca843596ef4c83ff1a1bcd9903f (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2017-10-18T13:20:01Z (GMT) No. of bitstreams: 2 Dissertação - Euler V. Silva.pdf: 7157206 bytes, checksum: 4be0bca843596ef4c83ff1a1bcd9903f (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2017-10-18T13:20:01Z (GMT). No. of bitstreams: 2 Dissertação - Euler V. Silva.pdf: 7157206 bytes, checksum: 4be0bca843596ef4c83ff1a1bcd9903f (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2017-08-24 / FAPEAM - Fundação de Amparo à Pesquisa do Estado do Amazonas / In public high schools, it is increasingly difficult for the teacher to identify individual or collective difficulties in specific content of the Mathematics discipline. According to the report presented by the National Institute of Educational Studies and Research Anísio Teixeira (INEP), a body linked to the Ministry of Education (MEC), the level of learning of Brazilian students in Secondary Education has worsened in Mathematics and reached in 2015 Worse result since 2005, beginning of the historical series of the System of Evaluation of Basic Education (SAEB). Based on this information, the present work proposes and describes the contributions of the use of a mechanism to visualize student performance in assessments carried out in Moodle by the teacher. As proof of concept, the proposed mechanism was based on a prototype to dynamically present the result of the evaluations in graphs. The applied methodology was delineated by Case Study, and submitted to the validation of Mathematics teachers of the 1st Year of High School of a Federal Institute of Education (IFE) of the State of Amazonas. According to the teachers' opinion register, the results indicate that the approach is valid, since it allows the application of pedagogical interventions based on the information provided by the mechanism. / Nas escolas públicas de Ensino Médio é cada vez mais difícil para o professor identificar as dificuldades individuais ou coletivas em conteúdos específicos da disciplina de Matemática. De acordo com o relatório apresentado pelo Instituto Nacional de Estudos e Pesquisas Educacionais Anísio Teixeira (INEP), órgão vinculado ao Ministério da Educação (MEC), o nível de aprendizado dos estudantes brasileiros no Ensino Médio piorou em Matemática e chegou em 2015 ao pior resultado desde 2005, início da série histórica do Sistema de Avaliação da Educação Básica (SAEB). Com base nessas informações, o presente trabalho propõe e descreve quais são as contribuições do uso de um mecanismo para visualização do desempenho de estudantes em avaliações realizadas no Moodle pelo professor. Como prova de conceito, o mecanismo proposto foi baseado num protótipo para apresentar dinamicamente o resultado das avaliações em gráficos. A metodologia aplicada foi delineada por Estudo de Caso e submetido à validação de professores de Matemática do 1º Ano do Ensino Médio de um Instituto Federal de Educação (IFE) do Estado do Amazonas. De acordo com o registro da opinião dos professores, os resultados apontam que a abordagem é válida, pois permite aplicação de intervenções pedagógicas com base nas informações fornecidas pelo mecanismo.

The design of a parallel and distributed computing system is a very complicated task. It requires a detailed understanding of the design issues and of the theoretical and practical aspects of their solutions. Firstly, this thesis discusses in detail the major concepts and components required to make parallel and distributed computing a reality. A multithreaded and distributed framework capable of analysing the simulation data produced by a pedestrian simulation software was developed. Secondly, this thesis discusses the origins and fundamentals of Grid computing and the motivations for its use in High Energy Physics. Access to the data produced by the Large Hadron Collider (LHC) has to be provided for more than five thousand scientists all over the world. Users who run analysis jobs on the Grid do not necessarily have expertise in Grid computing. Simple, userfriendly and reliable monitoring of the analysis jobs is one of the key components of the operations of the distributed analysis; reliable monitoring is one of the crucial components of the Worldwide LHC Computing Grid for providing the functionality and performance that is required by the LHC experiments. The CMS Dashboard Task Monitoring and the CMS Dashboard Job Summary monitoring applications were developed to serve the needs of the CMS community.

This study is a software usability design case about information presentation in a software dash­board. The dashboard is supposed to present system information about an enterprise resource planning system. The study aims to evaluate if the intended users of the dash­board prefer a list-based or an object-based presentation of the information and why. It also investigates if the possi­bility to get familiar with the prototype affects the evaluation’s result. The study was performed using parallel prototypes and evaluation with users. The use of parallel prototypes is a rather unexplored area. Likewise, little research has been done in the area of how user experience changes over time. Two prototypes were created, presenting the same information in two different design solutions, one list-based, and one object-based. The prototypes were evaluated with ten presumptive users, with respect to usability. The evaluation consisted of two parts, one quantitative and one qualita­tive. Half of the respondents got a chance to get familiar with the list-based prototype, and half the object-based prototype, after which they evaluated both sequentially. The result of the evaluation showed that seven out of ten respondents preferred the list-based prototype. The two primary reasons were that they are more used to the list-based concept from their work, and that the list-based prototype presented all information about an application at once. In the object-based prototype the user had to make a request for each type of information, which opened up in a new pop-up window. The primary reason that three of the ten respondents preferred the object-based prototype was that it had a more modern look, and gave a cleaner impression since it only presented the information the respondent was interested in at each point in time. The result also implied that the possibility to get familiar with the prototype by testing it for a couple of days affected the result. Eight out of ten respondents preferred the prototype they got familiar to, and the only ones that liked or preferred the object-based prototype were those who had gotten familiar with it.   The results of the study support the results of the existing research done by Dow et al. (2010) on the use of parallel prototypes, i.e. creating several prototypes in parallel, and conform with the results of the research of Karapanos et al. (2009) on how user experience changes over time. Some other interesting information that emerged from the study was that all but one of the respondents thought that the prototype they got familiar with had an acceptable level of usability. The study also validated that all respondents are positive to use a dashboard in their work, and that the presented information was enough for a first version of the dashboard. It also validated that the different groups of users would use the dashboard differently, and therefore are in need of slightly different information.

Det här arbetet utförs på uppdrag av CGI Östergötland. De har i dagsläget inget effektivt eller smidigt sätt att presentera mål och resultat från sina kundundersökningar. CGI önskar kunna filtrera data från undersökningarna och sedan visualisera dem på olika sätt. De önskar även reducera mängden manuellt arbete kring framställning av statistik. Man vill ha ett användarvänligt system för ändamålet. Syftet med arbetet är att implementera en fungerande prototyp av en dashboard enligt ovanstående önskemål. Arbetet utgick från ett Excel-ark med data som CGI tillhandahöll. NodeJs användes som backend, medans JavaScript, Ajax, HTML och Css användes som frontend, med Google Charts som visualiseringsverktyg. Dagbok fördes för att underlätta arbetsprocessen. En enklare hemsida med stapeldiagram implementerades, baserat på data från Excel-arket. Successiv utveckling av sökfunktionalitet, dynamisk färgsättning av diagram beroende på resultat i f.h. till mål och trenddiagram för att visualisera utveckling över tid. Diagram och mätare implementerades för att visualisera hur viktiga frågor besvarats av kunden. Vid eventuell vidareutveckling av produkten rekommenderas att reducera mängden av data som skickas mellan backend och frontend. Om man önskar lägga till ytterligare funktionalitet på dashboarden bör man även se över uppbyggnaden av HTML-sidan. Vidare borde man undersöka kompatibiliteten mellan Internet Explorer och Google Charts.

Researchers have turned their attention to the use of learning analytics and dashboard systems in education. Schools are using knowledge gained in this area to address the issue of persistence to increase graduation rates. While dashboard systems have been developed and are starting to be implemented, it is not yet clear how activity and performance data from dashboards influences student behavior. In addition, much of the research has been focused on instructor-facing dashboards rather than student-facing dashboards. The current study implemented a student-facing dashboard in the learning management system and measured how information on the dashboard may have influenced participation in discussions, student performance on graded items, and persistence in future courses. A dashboard tool was developed for this study. Activity, performance, and persistence data was collected from all participating students. The study followed an experimental design approach that involved assigning a random group of students from multiple courses to a dashboard tool which showed the individual student’s activity and performance compared with that of their peers. Activity indicators included frequency of posting, average length of posts, percent of posts made to peers, and percent of posts made to instructor. The current score for the student, as a measure of performance, was also shown on the dashboard along with the current class average. Multivariate analysis of variance (MANOVA) was used to determine whether there were statistically significant differences in participation as measured by number of posts, word count of posts, and percent of posts to peers or performance as measured by final grade. Chi Squared analysis was used to determine whether there were significant differences in persistence as a measure of whether students registered for and attended the following session. The analysis of results indicated no significant differences in participation or performance between the experimental and control groups (f(4, 59) = .947, p = .443). Similarly, no significant differences were found in persistence between the two groups (χ2(2) = .960, p = .619). Further research is needed to more fully understand the use of student dashboard interfaces and their impact on student behavior. Future studies using a similar methodology should incorporate larger sample sizes and include all students in the class, rather than using self-selected samples. A better understanding of how the use of dashboards influences participation, performance, and persistence is needed in order to develop effective strategies for supporting students.

[Context] Clinical pathology is a medical specialty that uses laboratory analysis of tissues and fluids to diagnose diseases. As emerging methodologies and technologies extend their realm to anatomical pathology, pathology facilities are faced with new challenges related to the increasing volume and complexity of patient cases in their work processes. [Problem] Existing tools that monitor process data show limitations in supporting pathology process management. They lack the capability of identifying emerging process bottlenecks in a real-time manner, and this prevents facility managers from conducting corrective actions proactively. [Methodology] Applying the Design Science Research Methodology, this thesis proposes and builds a Business Intelligence solution that provides visual analysis and real-time monitoring functions to support pathology process management. A usability study with expert participants from the Eastern Ontario Regional Laboratory Association was conducted to validate this solution. [Results] The proposed solution meets the requirements of the experts and can provide efficient, flexible, and multi-tenancy support to users in the context of their daily professional activities.

This diploma thesis deals with performance dashboards and QlikView tool which serves for creation of these dashboards. The work is divided into seven parts. The first and the second part together focus on defining the theoretical foundations of Business Intelligence and Corporate Performance Management, which create basis for performance dashboards. The focus of the third part lies in definition of term performance dashboard and clarifying its major advantages and benefits for a company. An important part is also the description of performance dashboard composition in terms of their usability, layered structure and division into various types. The forth part analyses existing criteria for evaluating of tools dedicated for creation of dashboards. Its goal is, according to the forgone analysis, to make the own list of criteria for evaluating these tools. The aim of the fifth part of this work is to describe QlikView platform. It provides a brief overview of the platform in terms of its most important components and their purpose and also provides an insight into basic architecture of this platform and compares it with traditional BI solutions. The sixth part describes basic principles of work in QlikView. Its goal is to demonstrate the basic procedure of dashboards creation in this environment on sample examples, which should also serve as a simple guide for beginner users of this tool. The last seventh part deals with evaluation of QlikView solution. Its main purpose is to review possibilities and capabilities of this tool for dashboard creation according to the predetermined criteria which are applied to the tool during its evaluation.

My thesis deals with comparison with Business Intelligence software for data visualization for Microsoft platform to selected open source product. The aim of my thesis is to find visualization software that is suitable for small company and firm can handle visualization by itself. At first there is introduction to issues of Business Intelligence following description of visualization resources of Microsoft platform, specifically Excel, Power View, Power Map and Reporting. Subsequently open source software was chosen that is able to compete with visualization products of Microsoft platform specifically CDE Dashboard from Pentaho platform. There are compared chosen products via proposed scenario and evaluated standards. Finally there are evaluated suitability of individual software for data visualization.