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Este trabalho desenvolve um levantamento dos principais aspectos relacionados à gestão e planejamento dos canais de distribuição e seu desenvolvimento como sistemas verticais de marketing, sendo sua gestão uma possível fonte de vantagem competitiva para a empresa. O objetivo do trabalho foi propor um sistema de análise da captura de valor nos canais de distribuição com base nos fluxos de marketing, a partir de levantamento bibliográfico e do estudo de alguns modelos, teorias e sistemas que consideram a execução dos fluxos de marketing e agregação de valor como determinantes do nível de serviços do canal. Os tópicos abordados foram a importância dos canais de distribuição e dos intermediários no processo de trocas, as produções de serviços e os fluxos de marketing desempenhados pelos membros do canal, a estrutura e a eficiência dos canais de distribuição, as questões de poder e conflito que envolvem os relacionamentos interorganizacionais e a agregação e captura de valor nos canais de distribuição. O sistema foi desenvolvido para servir como ferramenta no processo de planejamento de canais e utilizou o referencial e autores clássicos a respeito do tema proposto e contempla as seguintes etapas: (1) ponderação e pontuação dos fluxos de marketing para o canal e a divisão das atividades entre os membros do canal para cálculo da participação normativa nos lucros do canal; (2) levantamento de informações de custos e margens brutas dos membros de canal para comparação da participação real nos lucros do canal com a participação normativa; e (3) análise dos resultados e implicações para gestão e planejamento dos canais de distribuição. O sistema proposto foi, então, aplicado em duas empresas, uma no segmento alimentação animal e outra no mercado de bens de consumo alimentares, com foco nos canais estruturados para atendimento a varejistas. Pôde-se com essa aplicação verificar algumas vantagens e limitações do sistema como ferramenta para análise e planejamento dos canais de distribuição. Desse modo, apresentou-se como resultado um sistema de análise e avaliação de canais que pode ser utilizado por qualquer empresa com canais convencionais de distribuição, sendo que, em alguns casos, pode ser necessário algum ajuste ou adaptação às especificidades da empresa ou do setor. / This research analyzed some of the main features related to the planning and the management of distribution channels and their development as vertical marketing system, and considered the channel management as a source of the company’s competitive advantage. The research objective was to propose a system for distribution channels value capture analysis, based in the marketing flows performance. This was done after a literature review and the study of some models, theories and systems that take into consideration aspects of marketing flows performance and added value as a service output determinant. The highlighted topics in this study are the importance of distribution channels and intermediaries for market exchanges, the services outputs and marketing flows performed by channel members, the channel structure and efficiency, the power and conflict aspect in the inter-organizational relationships, and the value capture in the distribution channels. The proposed system was developed as a tool to support the channel planning process, and contemplates the following steps: (1) weighted marketing flows scores and division of members activities to calculate the normative channel profit share; (2) channel members costs and margins surveys to calculate the real channel profit share and compare to normative profit share; and (3) results analysis and managerial implications for planning and management of marketing channels. Besides, the proposed system was applied on two companies of two different industries, one in the animal feed and the other in the dairy industry, focusing channels structured for selling to retailers. The cases applications were useful to evidence advantages and limitations of the system as a tool for analyzing and planning marketing channels. In this way, the research outcomes are a channel analysis and evaluation system that could be applied for any company that pursue a conventional channel system, with necessary adaptations to companies or market segment specificities.

No description available.

Las MiPymes peruanas son un grupo de empresas que conforman gran parte de la actividad económica del país, siendo el subsector confecciones el que ha logrado un crecimiento en general en los últimos años. Sin embargo, en el grupo de exportaciones de ropa de algodón para bebés, ha tenido una variación en los últimos 5 años, desde el año 2016 al 2020, ya que sus exportaciones no se han mantenido constantes; es decir, han tenido un crecimiento y decrecimiento cada año, lo cual genera una interrogante del motivo de esta variación pese a que de manera general el subsector de confecciones se mantiene sólida en crecimiento. Para ello, se realizó la presente investigación con la finalidad de conocer si los componentes de posicionamiento de marca, canal de distribución, diferenciación de producto y financiamiento pre – embarque actúan como limitadores de las MiPymes exportadoras de la región Lima de la partida 6209.20.0000 en su proceso de internacionalización al mercado de Estados Unidos en el periodo 2016 – 2020. En la presente investigación se ha utilizado una metodología de enfoque cualitativo basada en la recopilación de antecedentes nacional e internacional junto a entrevistas semiestructuradas a profundidad realizadas a expertos de tema y empresas MiPymes del subsector confecciones de ropa de algodón para bebés con la finalidad de obtener información sobre las limitantes. Obteniendo como resultado, que los componentes de posicionamiento de marca, diferenciación de producto y financiamiento pre – embarque son limitadores que influye negativamente en la competitividad de las MiPymes peruanas exportadora de ropa de algodón para bebés de la partida 6209.20.0000 del periodo 2016 – 2020. Mientras que el componente de canal de distribución no influye en la competitividad de las MiPymes de estudio. Asimismo, con la información recaba se hicieron hallazgos como la influencia positiva de apoyarse en la Marca Perú para lograr internacionalizarse, el uso de los canales digitales para lograr posicionarse en el mercado exterior, la importancia de brindar un servicio personalizado para lograr diferenciarse de la competencia y la importancia de contar con certificaciones para diferenciar el producto. / Peruvian MSMEs are a group of companies that make up a large part of the country's economic activity, with the apparel subsector being the one that has achieved growth in general in recent years. However, in the group of exports of cotton clothing for babies, it has had a variation in the last 5 years, from 2016 to 2020, since its exports have not remained constant; that is to say, they have had a growth and decrease every year, which raises a question of the reason for this variation despite the fact that in general the apparel subsector remains solid in growth. For this, the present investigation was carried out in order to know if the components of brand positioning, distribution channel, product differentiation and pre-shipment financing act as limiters of the exporting MSMEs of the Lima region of heading 6209.20.0000 in its process of internationalization to the United States market in the period 2016 – 2020. In this research, a qualitative approach methodology based on the collection of national and international antecedents has been used together with in-depth semi – structured interviews carried out with subject experts and MSMEs in the subsector of cotton clothing for babies in order to obtain information on the limitations. Obtaining as a result, that the components of brand positioning, product differentiation and pre-shipment financing are limiting that negatively influences the competitiveness of Peruvian MSMEs exporting cotton clothing for babies of heading 6209.20.0000 for the period 2016 – 2020. While the distribution channel component does not influence the competitiveness of the study MSMEs. Likewise, with the information collected, findings were made such as the positive influence of relying on the Peru Brand to achieve internationalization, the use of digital channels to achieve a position in the foreign market, the importance of providing a personalized service to differentiate itself from the competition. and the importance of having certifications to differentiate the product. / Tesis

The thesis deals with finding such a competitive strategy, which enables a well-established Copany to remain on the leading edge of sales finance market in the Czech Republic. To do that, it is necessary to acquire as detailed information about competitors´ activities, professional environment development and end-user preferences trend, as possible. Based on this information it proposes possible models of strategic options including the impact on customers, business partners and internal issues.

La presente investigación estudia el sector gastronómico de Lima Moderna y Lima Norte al primer trimestre del 2020 que trabaja con plataformas colaborativas como canal de distribución de productos. Asimismo, se busca identificar si para los diferentes tipos de empresas del sector gastronómico de Lima Moderna y Lima Norte son iguales los factores para el uso de plataformas colaborativas: factores para iniciar el uso, factores para continuar con el uso y factores de riesgo para el uso de plataformas colaborativas como canal de distribución de productos. El objetivo principal de esta investigación es establecer si son iguales estos factores para usar plataformas colaborativas como canal de distribución de productos en empresas del sector gastronómico de Lima Moderna y Lima Norte al primer trimestre del 2020. Se realizó una investigación de enfoque cuantitativo, de alcance descriptivo correlacional, diseño no experimental transeccional, con muestra por conveniencia. La encuesta aplicada fue validada por un experto para su aplicación. Mediante el uso de la herramienta SPSS se realizó la prueba exacta de Fisher tras los resultados se comprobó que los factores para el uso de plataformas colaborativas como canal de distribución de productos no son iguales en las empresas del sector gastronómico de Lima Moderna y Lima Norte al primer trimestre del 2020, ello dado que la mayoría de los factores para iniciar el uso no son homogéneos, así como la totalidad de los factores de riesgo para el uso no son homogéneos. Sin embargo, los factores para continuar el uso de plataformas colaborativas sí son iguales en las empresas el sector gastronómico delimitado. Es relevante mencionar que, debido a la poca información del tema, por ser novedoso, se realizó tanto un análisis descriptivo como un análisis estadístico de los resultados. / This research studies the gastronomic sector of selected districts of Metropolitan Lima that work with collaborative platforms as a product distribution channel. Likewise, it seeks to identify whether the factors for the use of collaborative platforms are the same among the different types of companies in the gastronomic sector of selected districts of Metropolitan Lima: factors to start the use, factors to continue with the use and risk factors for the use of collaborative platforms as a product distribution channel. The main objective of this research is to establish if these factors are the same to use collaborative platforms as a product distribution channel in companies of the gastronomic sector of selected districts of Metropolitan Lima. A quantitative approach research was carried out, with a descriptive correlational scope, non-experimental transectional design, with a convenience sample. The applied survey was validated by an expert for the application. Through the use of the SPSS tool, Fisher's exact test was carried out, after the results, it was found that the factors for the use of collaborative platforms as a product distribution channel and risk factors for the use of collaborative platforms as a product distribution channel are not the same in companies in the gastronomic sector of Modern Lima and North Lima as of the first quarter of 2020. This, because most of the factors to initiate use are not homogeneous, as well as all the risk factors for use are not homogeneous. However, the factors to continue the use of collaborative platforms are the same in companies in the delimited gastronomic sector. It is worth mentioning that, due to the little information of the subject, being novel, a descriptive analysis was performed both as a statistical analysis of the results. / Tesis

Digital transformation has led to major shifts in the customer landscape and the roles of distribution channel partners, resulting in implications for the distribution channel strategy of manufacturing firms. Whereas previous research in the field focused primarily on the impact of the shifting customer landscape, a gap in the literature was identified concerning digital transformation in relation to a manufacturing firm's distribution channel strategy. This study therefore aims to explore how the distribution channel strategy of manufacturing firms is affected by digital transformation and what the main challenges are for manufacturers, in order to address these implications. Building on existing work on multi-channel strategies and technological advancements, the main research question is: How can manufacturing firms adapt their distribution channel strategy in the face of digital transformation? An exploratory case study on a manufacturing firm was conducted utilizing semi-structured interviews as the main source of data, and analysis of the case study indicates that digital transformation affects the strategic choices of manufacturing firms related to their end users and channel partners. Based on the findings, the thesis contributes with practical considerations: that manufacturers should adapt the distribution channel strategy by focusing on the transformation of culture towards a holistic ecosystem approach to an integrated multi-channel strategy and by promoting win-win channel partner relationships. Also, the thesis makes a theoretical contribution by generating empirical evidence from a case study of a manufacturing firm, highlighting strategic challenges in the face of digital transformation. / Den digitala transformationen har lett till skiften i hur produkter konsumeras av kunder och vilken roll återförsäljare har i leveransen av dessa, vilket haft konsekvenser för distributionsstrategin för tillverkande bolag. Tidigare forskning har fokuserat på multi-kanalstrategier och hur dessa kan utformas av tillverkande bolag, medan färre studier gjorts på den direkta inverkan av den digitala transformationen på ett tillverkande bolags distributionskanalsstrategi. Således identifierades ett gap i tidigare forskning och därför ämnar denna studie utforska konsekvenserna för distributionskanalsstrategion för ett tillverkande av den digitala transformationen samt hur denna kan anpassas för att addressera dessa konsekvenser. Genom att bygga vidare på tidigare forskning inom dessa områden ställs den huvudsakliga forskningsfrågan: hur kan tillverkande bolag anpassa distributionskanalstrategin för att möta konsekvenser av digital transformation? Med den nuvarande forskningen som utgångspunkt genomfördes en undersökande fallstudie av ett svenskt tillverkande företag med semistrukturerade intervjuer som huvudsaklig datainsamling. Analysen av fallstudien visar att digital transformation påverkar de strategiska omständigheterna för ett tillverkande bolag kopplat till förändrande kundbeteenden och rollen av återförsäljare och betonar vikten av samarbete för att integrera distributionskanaler. Baserat på dessa resultat bidrar studien med praktiska överväganden för utformningen av en distributionsstrategi. Slutligen bidrar studien även till forskningen med empiriska data från en fallstudie av ett tillverkande bolag och visar på dess strategiska utmaningar till följd av digital transformation.

Text in Afrikaans, abstract in Afrikaans and English / Suid-Afrika het ongekende verstedeliking ervaar en agtergeblewe verbruikers het hulle in gebiede in en om stede gevestig. Steeds toenemende verstedeliking veroorsaak enersyds probleme aangesien basiese infrastruktuurvoorsiening (elektrisiteit, water, en riool) ontbreek. Andersyds laat die afwesigheid van formele kleinhandelsfasiliteite in die agtergeblewe gebiede die vraag ontstaan wat hierdie verbruikers se behoefte aan afsetpunte behels. 'n Ewekansige-waarskynlikheidsnavorsingstudie met 'n steekproef van 300 huishoudings, 'n vraelys, en persoonlike onderhoude is onderneem om die agtergeblewe verbruikers in die Soshanguve gebied se behoeftes na kleinhandelsafsetpunte te bepaal. Die bevinding is dat die meeste verbruikers buite hul woongebied werksaam is, 'n gemiddelde inkomste van tot R2 000 per maand verdien, en dat taxi's die hoofvervoermiddel is. Kleinhandelsaankope word hoofsaaklik in Pretoria en Mabopane gedoen. Daar bestaan wel 'n behoefte na formele kleinhandelsafsetpunte, veral vir bederfbare produkte en kruideniersware soos voorsien deur bekende kleinhandelsintellings soos die OK Bazaars. Die ondersoek bevestig dat Soshanguve kleinhandelsbeleggingsgeleenthede bied vir verskeie kleinhandelsfasiliteite. / South-Africa experienced unknown urbanisation and disadvantaged consumers flocked to the cities. Continuous urbanisation causes infrastructural problems such as a lack of electricity, water, and sewerage facilities. The absence of formal retail outlets in these areas poses the question what retailing needs these consumers do have. A simple random probability research study with a sample of 300 households, a questionnaire, and personal interviews was used to determine the disadvantaged consumers' needs for retail outlets in the Soshanguve area. The results indicate that most consumers work outside Soshanguve, earn an average of up to R2 000 per month, and use taxi's as a means of transportation. Retail purchases are made in Pretoria and Mabopane. There is a definite need for formal retail outlets, especially for perishables and groceries as provided by retailers such as OK Bazaars. The research confirms that there are retail investment opportunities in Soshanguve for the establishment of various retail facilities. / Business Management / M. Comm. (Business Management)

Bakgrund: Företag kan använda sig av flera olika distributionsprocesser för att leverera produkter till kunder och alla dessa distributionsprocesser innebär olika kostnader, förutsättningar och hinder. Distributionskostnaden består av transport-, hanterings-, lagrings- och informationskostnad och utgör hos många företag en stor andel av de totala produktkostnaderna. Kostnaderna påverkas av hur ett företag väljer att utforma sin distributionsstruktur. Vid utformning av en distributionsstruktur finns det även vissa faktorer att ta hänsyn till, såsom olika kundkrav. Dessa faktorer och kostnader behöver samlas i ett ramverk för att kunna utgöra beslutsunderlag för företag. Syfte: Studien syftar till att utveckla ett teoretiskt ramverk för val av distributionsstruktur. Vidare syftar studien till att applicera ramverket på fallföretaget för att demonstrera hur ramverket kan tillämpas och branschanpassas. Slutligen redovisas möjliga kostnadsbesparingar för fallföretaget och en handlingsplan för att uppnå besparingarna. Tillvägagångssätt: Studien är en fallstudie på möbelåterförsäljaren Svenssons i Lammhult. Utifrån intervjuer och observationer har fallföretagets nuläge kartlagts i form av en processkarta. Därefter har ett teoretiskt ramverk för val av distributionsstruktur utformats och tillsammans med nulägesbeskrivningen har kostnader för alternativa distributionsprocesser beräknats på 30 utvalda produkter. Utifrån kostnadsberäkningarna har en ny distributionsstruktur presenterats tillsammans med en handlingsplan för en övergång till den nya distributionsstrukturen. Slutsats: Den största kostnadsbesparingen, cirka 2.000.000 kr, uppnås vid en övergång till direktleverans för de hemlevererade produkter som i dagsläget endast skickas med produkter från en leverantör. Vidare kostnadsbesparingar är uppnåbara genom att distribuera mindre produkter via upphämtningsplats istället för att dessa levereras hem till kund. För att implementera dessa förändringar kan förhandlingar med leverantörer krävas och kostnader för integrerade informationssystem kan uppstå. / Background: Companies can use a variety of distribution processes in order to deliver their products to their customers and all of these distribution processes results in different costs. The distribution costs are transport, handling, storage and information costs and these costs constitute a large share of the total product cost for many companies. Depending on how a company designs their distribution structure the resulting cost varies. There are also several factors that influence the design of a distribution structure, such as various customer requirements. When gathering these factors and costs in a framework it is possible to use the framework when making business decisions. Purpose: The purpose of the study is to develop a theoretical framework designed to choose a distribution structure. Furthermore, the framework will be applied on the case company in order to demonstrate how the framework can be applied on the case company and adapted to an industry. Lastly, possible savings for the case company will be demonstrated and an action plan for reaching these savings will be presented. Methodology: The study is a case study at the furniture retailer Svenssons i Lammhult. A current state map has been created through interviews and observations at the case company. Thereafter a theoretical framework for choosing a distribution structure has been developed, and by using the current state map, cost calculations for alternative distribution processes has been carried out on 30 selected products. Based on the cost calculations a new distribution structure and an action plan has been presented. Conclusions: The largest savings, about 2.000.000 SEK, can be achieved by a transition to direct delivery for home delivered products that are being ordered with products from a single supplier. Further cost savings can be achieved by distributing smaller products through pickup points instead of home delivery. To implement these changes the case company needs to negotiate with their suppliers and investigate costs for implementing integrated information systems with their suppliers.K

Text in Afrikaans, abstract in Afrikaans and English / Suid-Afrika het ongekende verstedeliking ervaar en agtergeblewe verbruikers het hulle in gebiede in en om stede gevestig. Steeds toenemende verstedeliking veroorsaak enersyds probleme aangesien basiese infrastruktuurvoorsiening (elektrisiteit, water, en riool) ontbreek. Andersyds laat die afwesigheid van formele kleinhandelsfasiliteite in die agtergeblewe gebiede die vraag ontstaan wat hierdie verbruikers se behoefte aan afsetpunte behels. 'n Ewekansige-waarskynlikheidsnavorsingstudie met 'n steekproef van 300 huishoudings, 'n vraelys, en persoonlike onderhoude is onderneem om die agtergeblewe verbruikers in die Soshanguve gebied se behoeftes na kleinhandelsafsetpunte te bepaal. Die bevinding is dat die meeste verbruikers buite hul woongebied werksaam is, 'n gemiddelde inkomste van tot R2 000 per maand verdien, en dat taxi's die hoofvervoermiddel is. Kleinhandelsaankope word hoofsaaklik in Pretoria en Mabopane gedoen. Daar bestaan wel 'n behoefte na formele kleinhandelsafsetpunte, veral vir bederfbare produkte en kruideniersware soos voorsien deur bekende kleinhandelsintellings soos die OK Bazaars. Die ondersoek bevestig dat Soshanguve kleinhandelsbeleggingsgeleenthede bied vir verskeie kleinhandelsfasiliteite. / South-Africa experienced unknown urbanisation and disadvantaged consumers flocked to the cities. Continuous urbanisation causes infrastructural problems such as a lack of electricity, water, and sewerage facilities. The absence of formal retail outlets in these areas poses the question what retailing needs these consumers do have. A simple random probability research study with a sample of 300 households, a questionnaire, and personal interviews was used to determine the disadvantaged consumers' needs for retail outlets in the Soshanguve area. The results indicate that most consumers work outside Soshanguve, earn an average of up to R2 000 per month, and use taxi's as a means of transportation. Retail purchases are made in Pretoria and Mabopane. There is a definite need for formal retail outlets, especially for perishables and groceries as provided by retailers such as OK Bazaars. The research confirms that there are retail investment opportunities in Soshanguve for the establishment of various retail facilities. / Business Management / M. Comm. (Business Management)