Submitted by Jorge Silva (jorgelmsilva@ufrrj.br) on 2018-04-17T19:44:44Z No. of bitstreams: 1 DISSERTA??O Rejane Santiago.pdf: 3026718 bytes, checksum: 5674a040cbab59199be853a9b21ce84b (MD5) / Made available in DSpace on 2018-04-17T19:44:44Z (GMT). No. of bitstreams: 1 DISSERTA??O Rejane Santiago.pdf: 3026718 bytes, checksum: 5674a040cbab59199be853a9b21ce84b (MD5) Previous issue date: 2015-07-23 / One of the major challenges for public management is the efficient delivery of public services provided to the population. The efficiency is related to the good use of resources so that they are provided with quality and that meet the expectations of citizens. More and more public institutions are charged to show the results generated in meeting the demands of the population, and this has meant that over the last twenty years the search for management support tools in the public sector were intensified, emerging guidelines own federal government for public institutions, focusing on improving the performance and accountability of public officials by the results achieved in their management. This research aims to propose improvements in the provision of a public institution accounts procedure, the Rural Federal University of Rio de Janeiro, using the simplification process methodology of the National Program for Public Management and bureaucratization. The process of accountability is run by the Institutional Development Coordinator and was chosen because it is an essential process for all institutions that receive or manage public resources, and is enshrined in the Federal Constitution of 1988. The tool is based on the model Excellence in Public Management, established in 2005 in order to improve the management of public institutions and serve as a parameter for the improvement of public governance, which is rooted in governance dimensions, strategy and plans, target audience, interest and citizenship people, processes, results and information and knowledge. The research methodology used in this work is the action research, chosen for best fit to propose research objectives improvements or changes in organizational contexts. Data collection was conducted through direct observation, document analysis and semi-structured interviews. / Um dos grandes desafios na gest?o p?blica ? a busca pela efici?ncia e efic?cia na presta??o dos servi?os p?blico, com isso, um tema que tem ganhado destaque nos ?ltimos anos ? a presta??o de contas dos resultados alcan?ados por estas institui??es. A efici?ncia est? relacionada ao uso correto dos recursos, de modo que eles gerem valor para os cidad?os, enquanto que a presta??o de contas est? relacionada ao cumprimento da obriga??o de apresentar ? sociedade os resultados gerados pela utiliza??o dos recursos p?blicos. Em fun??o disso, cada vez mais as institui??es p?blicas s?o cobradas a demonstrar seus resultados, fazendo com que se intensificasse nas ?ltimas d?cadas do s?culo XX a busca por ferramentas de gest?o, culminando com o desenvolvimento de diretrizes do pr?prio governo federal para a melhoria do desempenho e responsabiliza??o dos gestores p?blicos para com os resultados alcan?ados. Esta pesquisa se prop?e a analisar a utiliza??o da ferramenta de an?lise e melhoria de processos do Programa Nacional de Gest?o P?blica e Desburocratiza??o na Coordenadoria de Desenvolvimento Institucional da Universidade Federal Rural do Rio de Janeiro. O processo priorizado na an?lise ? o de presta??o de contas, selecionado por se tratar de um processo essencial a todas as institui??es p?blicas, as quais recebem e gerenciam recursos p?blicos, e est? previsto na Constitui??o Federal de 1988. A metodologia utilizada ? a do Guia de Simplifica??o de Processos que faz parte do Modelo de Excel?ncia em Gest?o P?blica, reorganizado em 2005, com o prop?sito de melhorar a gest?o p?blica e servir de par?metro para a melhoria da governan?a p?blica. O modelo est? alicer?ado em oito dimens?es: governan?a, estrat?gia e planos, p?blico-alvo, interesse e cidadania, pessoas, processos, resultados e informa??es e conhecimento. A metodologia de pesquisa utilizada ? a pesquisa-a??o, selecionada pelo seu prop?sito de implantar melhorias ou mudan?as no ambiente organizacional. A coleta de dados foi realizada por meio de observa??o direta, an?lise documental e entrevistas. O estudo possibilitou o levantamento e diagn?stico da situa??o atual dos principais processos de neg?cios da Coordenadoria de Desenvolvimento Institucional da UFRRJ, bem como o mapeamento e a proposi??o de melhorias, tais como a reorganiza??o do documento de orienta??o da presta??o de contas da UFRRJ e uma melhor visualiza??o dos pontos cr?ticos sobre as etapas identificadas no processo de presta??o de contas da UFRRJ, bem como em outros relacionados a este.

Made available in DSpace on 2014-12-17T13:53:15Z (GMT). No. of bitstreams: 1 TaniaRN.pdf: 4309086 bytes, checksum: 892e6f5acf3243a43697715d1b7c1b46 (MD5) Previous issue date: 2007-09-06 / Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide significant opportunities for organizational learning. Starting from dissatisfied customer information, companies can detect service flaws and develop new products. This work presents the results of an investigation on the behavior of businesses belonging to the hotel sector in Natal, RN, through the dissatisfaction of their customers. We have sought to map the main problems presented by customers to hotels, in the perception of managers and employees, as well as to understand both the process of dissatisfactionrelated data collection, analysis, and processing, and the utilization of such information by businesses. Beyond this, we have compared the habits of organizations to the company reaction approaches described in the literature: Complaint Handling, Complaint Management, and Dissatisfaction Management. The used methodology has been based on case study. Data was collected via indepth interviews with managers and employees in six hotels, two independent ones and four belonging to national and international hotel networks. We have also made use of documents provided by the organizations, such as guest complaint registers and reports from satisfaction surveys on which content analysis was subsequently performed. The results of the investigation point to a high level of awareness in the companies concerning the importance of consumer dissatisfaction. Even though the maximum grade in the procedure scale is not achieved, it has been observed that answer to dissatisfaction is given in planned and systematic form, geared towards consumer satisfaction and improvement of products and processes. Hotel businesses still have to look into other possibilities for mapping consumer dissatisfaction, which implies, among other aspects, articulation with a range of public and private organizations in such a way as to guarantee sustainability of touristic activities in the long term / A insatisfa??o do consumidor, devidamente tratada, ? uma significativa fonte de informa??o para o gestor. Os estudos nessa ?rea permitem ampliar a compreens?o de determinadas atitudes e comportamentos do cliente, como a lealdade, a inten??o de recompra e o aumento da satisfa??o e da confian?a. Al?m de permitir o feedback dos consumidores, a insatisfa??o pode fornecer oportunidades significativas de aprendizado organizacional. A partir das informa??es de clientes insatisfeitos, as empresas podem detectar falhas nos servi?os e desenvolver novos produtos. Este trabalho apresenta os resultados de uma investiga??o sobre o comportamento adotado por empresas do setor hoteleiro em Natal, RN, mediante a insatisfa??o de seus clientes. Buscou-se mapear os principais problemas apresentados pelos consumidores aos hot?is, na percep??o de gestores e funcion?rios, bem como compreender o processo de coleta, an?lise e tratamento dos dados relacionados ? insatisfa??o e a utiliza??o de tais informa??es pelas empresas. Al?m disso, procurou-se relacionar as pr?ticas organizacionais ?s abordagens de resposta das empresas encontradas na literatura: Tratamento da Reclama??o, Gest?o da Reclama??o e Gest?o da Insatisfa??o. A metodologia empregada foi o estudo de caso. Os dados foram coletados atrav?s de entrevistas em profundidade com gerentes e funcion?rios em seis hot?is; dois independentes e quatro pertencentes a redes hoteleiras nacionais e internacionais. Foram utilizados tamb?m documentos cedidos pelas organiza??es, como registros de reclama??o de h?spedes e relat?rios de pesquisas de satisfa??o, posteriormente submetidos ? an?lise de conte?do. Os resultados da pesquisa apontam para um n?vel de conscientiza??o elevado nas empresas sobre a import?ncia da insatisfa??o do consumidor. Apesar de n?o atingir o n?vel m?ximo na escala de procedimentos, observa-se que a resposta ? insatisfa??o acontece de forma planejada e sistem?tica, orientada para a satisfa??o do consumidor e melhoria de produtos e processos. As empresas hoteleiras devem ainda atentar para outras possibilidades de mapeamento da insatisfa??o do consumidor, o que implica, dentre outros aspectos, a articula??o com uma gama de organiza??es p?blicas e privadas, de forma a garantir a sustentabilidade da atividade tur?stica em longo prazo

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-03-02T20:37:27Z No. of bitstreams: 1 SandraCristinaDeSantana_DISSERT.pdf: 3027230 bytes, checksum: 45366fa63aaeb00c412b9fa0b5087bfb (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-03-02T20:47:53Z (GMT) No. of bitstreams: 1 SandraCristinaDeSantana_DISSERT.pdf: 3027230 bytes, checksum: 45366fa63aaeb00c412b9fa0b5087bfb (MD5) / Made available in DSpace on 2018-03-02T20:47:53Z (GMT). No. of bitstreams: 1 SandraCristinaDeSantana_DISSERT.pdf: 3027230 bytes, checksum: 45366fa63aaeb00c412b9fa0b5087bfb (MD5) Previous issue date: 2017-08-24 / A gest?o da informa??o (GI) tem um papel de destaque em todos os tipos de organiza??es, incluindo as institui??es de ensino superior. Esse destaque ? oriundo da percep??o da informa??o como recurso estrat?gico que resultou em mudan?as significativas no comportamento informacional dos colaboradores e nas estruturas das organiza??es. Outros fatores contribuem para o uso da GI nas universidades, sobretudo quando se observa o crescimento e expans?o das institui??es de ensino superior federais, principalmente em decorr?ncia da implanta??o do Plano de Reestrutura??o e Expans?o das Universidades Federais (REUNI), o que resultou em impactos significativos em suas demandas, principalmente no gerenciamento de atividades administrativas e da sobrecarga de informa??es. Tais demandas exigem que as universidades utilizem ferramentas que melhor gerenciem a busca, a sele??o, o tratamento, o armazenamento, o compartilhamento e o uso das informa??es, evidenciando pr?ticas da gest?o da informa??o com maior relev?ncia. A situa??o-problema identificada na Pr?-Reitoria de Gradua??o da Universidade Federal do Rio Grande do Norte (PROGRAD/UFRN) foi como otimizar a gest?o da informa??o do processo de cadastramento de ingressantes na unidade fazendo o uso da ferramenta eletr?nica dispon?vel? Este estudo justifica-se pela import?ncia que a PROGRAD/UFRN tem para a institui??o, em termos de n?mero de usu?rios de seus servi?os, volume de processos, atividades e documentos circulando em seu interior. Assim, objetiva-se, de modo geral, propor a otimiza??o da gest?o da informa??o de um processo estrat?gico da PROGRAD/UFRN. Especificamente objetiva-se: a) identificar pesquisas sobre modelos de GI aplicados em outras IES; b) caracterizar a gest?o da informa??o na PROGRAD/UFRN, com base na abordagem ecol?gica da informa??o; c) mapear um processo estrat?gico existente na PROGRAD/UFRN com o prop?sito de otimiz?-lo. Para alcan?ar tais objetivos desenvolveu-se um estudo de car?ter qualitativo, de natureza aplicada, descritiva, tendo como estrat?gia de pesquisa, a pesquisa-a??o. A pesquisa foi dividida em quatro etapas: diagn?stico da situa??o-problema, planejamento do estudo, interven??o e avalia??o. Para obten??o de dados foram realizadas pesquisa bibliogr?fica, an?lise documental, aplicados question?rios estruturados, realizadas entrevistas individuais semiestruturadas, organizados grupos focais e realizada observa??o participante. Os resultados obtidos indicam que a PROGRAD/UFRN vem empregando parcialmente os princ?pios da Ecologia da Informa??o em rela??o aos ambientes externo, organizacional e informacional, portanto a gest?o da informa??o ainda n?o ? integrada. Para otimizar a gest?o da informa??o na unidade se faz necess?rio que as pessoas, sejam melhor consideradas quanto ? produ??o, ao uso e ao compartilhamento das informa??es. A proposta de interven??o foi constru?da de forma colaborativa, implementada e avaliada, que subsidiou uma proposi??o mais consistente e ampla para a sua aplica??o. Entende-se que o aprimoramento do processo estrat?gico de cadastramento de discentes ingressantes na institui??o, fazendo uso da funcionalidade dispon?vel no sistema acad?mico ainda perpassa por alguns ?bices. Por fim, recomenda-se outros estudos que possam dar continuidade ?s pesquisas de ferramentas que possibilitem que a gest?o da informa??o em organiza??es p?blicas, como na UFRN, torne-se um recurso estrat?gico para o alcance pleno da sua miss?o e de seus objetivos. / Information management (IM) has a prominent role in all types of organizations, including the higher education institutions. This highlighted role is derived from the perception of information as a strategical resource that resulted in significant changes in the informational behavior of the associates and in the structures of the organizations. Other factors contribute to the use of IM in universities, mainly when it is observed the growth and expansion of federal higher education institutions, especially due to the employment of the Plan of Restructuring and Expansion of Federal Universities (REUNI), that resulted in significant impacts on their demands, mostly in the management of the administrative activities and the overload of information. Such demands require that universities use tools that better manage searching, selecting, processing, storing, sharing and using information, highlighting practices of information management with more relevance. The problem?s context identified in the Undergraduate Program?s Office of the Federal University of Rio Grande do Norte (PROGRAD/UFRN) was to optimize the information management in the process of registering the incoming students utilizing the available electronic tool? This study is justified for the importance that PROGRAD/UFRN has in the institution when it comes to the number of users of its services, volume of processes, activities and documents processing through. Thus, the objective is to propose the optimization in the information management of a strategical process of PROGRAD/UFRN. The specific objectives are: a) identify research on models of IM applied to other HEI; b) characterizing the information management of PROGRAD/UFRN, with basis on the information ecological approach; c) mapping an existing strategical process in PROGRAD/UFRN with the purpose to optimize it. To fulfill such objectives a qualitative, descriptive and applied study was developed, having the research-action as a strategy. The study was divided in four phases: diagnosing the problem?s context, planning the study, intervention and evaluation. To acquire the data, it was conducted a literature review, documental analysis, structured surveys applied, semi-structured interviews, focal groups organized and performed the participant observation. The results obtained indicate that PROGRA/UFRN has been employing partially the principals of Information Ecology regarding the external environments, organizational and informational, thus the information management is not integrated yet. To optimize the information management in this institution it is necessary that the people are taken into account when it comes to productivity, the use and sharing of information. The intervention proposal was built in a collaborative, implemented and evaluated manner that subsidized a more consistent and broad proposition for its use. It is understood that the enhancement of the strategical process of registering incoming students in the institution, utilizing the available functionality in the academic system still faces some obstacles. Finally, it is recommended that other studies are continued for the research of tools that make it possible the information management in public organizations, such as UFRN, become a strategical resource to reach its complete mission and objectives.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-04-03T15:10:44Z No. of bitstreams: 1 PabloBemherSilvaLima_DISSERT.pdf: 2389470 bytes, checksum: d569309eddbcdc838491ee97185c08b7 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-04-10T22:04:48Z (GMT) No. of bitstreams: 1 PabloBemherSilvaLima_DISSERT.pdf: 2389470 bytes, checksum: d569309eddbcdc838491ee97185c08b7 (MD5) / Made available in DSpace on 2018-04-10T22:04:48Z (GMT). No. of bitstreams: 1 PabloBemherSilvaLima_DISSERT.pdf: 2389470 bytes, checksum: d569309eddbcdc838491ee97185c08b7 (MD5) Previous issue date: 2017-11-30 / Desde o come?o da administra??o moderna, in?cio do s?culo XX, empresas dos mais diversos segmentos adotaram t?cnicas racionais visando o controle e a qualidade em seus processos produtivos. Essas t?cnicas t?m como foco a redu??o dos desperd?cios atrav?s da elimina??o dos erros (GOMES, 2005). Com o avan?o tecnol?gico dos ?ltimos anos, as empresas passaram a enfrentar concorr?ncia cada vez mais acirrada, exigindo mudan?as mais r?pidas e uma flexibiliza??o em seus processos de trabalhos (SILVA, 2008). Diante dessa nova realidade, a gest?o da inova??o passou a ser a t?nica dos neg?cios e as empresas que demonstram maior flexibilidade em seus processos passaram a ganhar maiores fatias de mercado (PEREIRA, 2005). Contudo, observa-se que a qualidade abordada no in?cio da pesquisa e a inova??o podem ser interpretados como contradit?rios, visto que a qualidade visa eliminar o erro e a inova??o, aceita o erro como ferramenta de aprendizagem e melhoria. Diante desse paradoxo entre a gest?o da qualidade e gest?o da inova??o surge um dilema: Como combinar esses fatores, gest?o da qualidade e gest?o da inova??o? Ao longo desse trabalho ser? apresentado situa??es em que inova??o e qualidade podem se confrontar especialmente em projetos de desenvolvimento de software. A pesquisa tem como objetivo conceber o framework QIn (Qualidade e Inova??o) para gerenciamento de projetos de software. Como forma de validar o framework proposto o trabalho aborda projetos de software nos quais o autor esteve diretamente respons?vel por sua concep??o, sendo assim a pesquisa caracteriza-se como explorat?ria e descritiva em conformidade com Flick (2004), no qual se busca a constru??o da realidade com base em entrevistas e/ou na observa??o de campo e das pessoas. A t?cnica utilizada foi de observa??o com roteiro estruturado. A tecnologia desenvolvida foi validada a partir de sua aplica??o em diferentes projetos, o que evidencia a viabilidade de sua implementa??o. / From the beginning of the modern administration, beginning of century XX, companies of the most diverse segments adopted rational techniques aiming the control and quality in its productive processes. These techniques focus on waste reduction through the elimination of errors (GOMES, 2005). With the technological advance of the last years, companies have faced increasingly fierce competition, demanding rapid changes and a relaxation in their work processes (SILVA, 2008). Faced with this new reality, innovation management has become a tonic of business and companies that demonstrate greater flexibility in their processes have started to gain more market shares (PEREIRA, 2005). However, it is observed that quality addresses no research initiation and an innovation can be interpreted as contradictory, since quality is an innovation, it accepts error as a learning tool and better. Faced with this paradox between quality management and innovation management, there is a dilemma: How to combine these factors, quality management and innovation management? Throughout the work, it is presented to situations in which innovation and quality can confront especially in projects of software development. The research aims to design the framework QIn (Quality and Innovation) for management of software projects. How to get a search, such as a search application, as a search application, as a form of search, reality based on interviews and / or the observation of field and people. A technique used for observation with a structured script. A technology developed to validate its application in different projects, which shows a viability of its implementation.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-10-27T00:24:58Z No. of bitstreams: 1 MariaDeNazareNunesMoraes_DISSERT.pdf: 1731923 bytes, checksum: d524aec5431e7b368a03d894ba559bca (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-12-27T20:54:20Z (GMT) No. of bitstreams: 1 MariaDeNazareNunesMoraes_DISSERT.pdf: 1731923 bytes, checksum: d524aec5431e7b368a03d894ba559bca (MD5) / Made available in DSpace on 2016-12-27T20:54:20Z (GMT). No. of bitstreams: 1 MariaDeNazareNunesMoraes_DISSERT.pdf: 1731923 bytes, checksum: d524aec5431e7b368a03d894ba559bca (MD5) Previous issue date: 2016-04-01 / O presente trabalho trata sobre a sistematiza??o de processos administrativos em organiza??o p?blica federal, visando contribuir para a melhoria da gest?o p?blica, tendo a sua abrang?ncia delimitada ? Unidade de Atendimento ao Educando-UAE/EAJ/UFRN, mediante a??es propostas no Projeto de Interven??o que pretendem ensejar mudan?as e melhorias na gest?o do referido setor. A??es propostas s?o resultantes do estudo diagn?stico realizado na UAE, no qual foram levantados os principais pontos de fragilidades de gest?o, que deram respaldo para a escolha da sistematiza??o dos processos administrativos como objeto da interven??o profissional, que se implementada pode contribuir para a melhoria do processo de trabalho da UAE, assim como, para o atendimento psicossocial e pedag?gico realizado aos discentes da Escola Agr?cola de Jundia?-EAJ. Para o alcance desses resultados, o estudo fundamenta-se teoricamente nos pressupostos da Administra??o P?blica - estudo sobre os modelos de gest?o p?blica e as reformas, ensejando na escolha do modelo gerencial, que traz a perspectiva de uma gest?o p?blica voltada para as necessidades do cidad?o, que deve ser eficiente na sua operacionaliza??o de seus processos e de qualidade nos seus resultados -, da Nova Gest?o P?blica-NGP - fundamentos e princ?pios do GESP?BLICA e do Modelo de Excel?ncia em Gest?o P?blica-MEGP, que fornecem contribui??es pr?ticas para a melhoria da gest?o -, e da Gest?o de Processos - enquanto ferramenta de melhoria de processos, orientada para resultados que se d? atrav?s do ciclo que consiste em modelagem, simula??o, emula??o e encena??o. Metodologicamente, vale-se da pesquisa-a??o e da abordagem qualitativa cuja aplica??o contribui para conhecimento da realidade, bem como orientam as a??es de interven??o e de mudan?as. Esse conjunto de pressupostos possibilitaram o desenho e a compreens?o o modelo atual de gest?o da UAE no contexto da EAJ, bem como subsidiou a elabora??o das a??es a serem implementadas pela gest?o contidas neste estudo. / The present work deals with on the systematization of management processes in federal public organization, aiming at contributing to the improvement of public management and its scope limited to Educating Service Unit-UAE/EAJ/UFRN, by means of actions proposed in the project of intervention seeking to lead to changes and improvements in the management of that sector. To achieve these results, the study is based on theoretically in the assumptions of public administration ? study on the models of public administration and the reforms, demanded in the choice of management model, which brings the prospect of a public administration geared to the needs of the citizen, who must be efficient in the operationalization of its processes and quality in your results ? of the new public management-NGP-fundamentals and principles of GESP?BLICA and model of excellence in public administration-MEGP , that provide practical contributions to the improvement of the management, and the management of processes ? while process improvement tool, geared to results through the cycle that consists of modeling, simulation, and emulation. Methodologically, it is the action research and qualitative approach which contributes to knowledge of reality, as well as guide intervention actions and changes. The results of the intervention are presented in the Current Model, which configures the management of the UAE regarding organizational structure, physical and technical conditions, the administrative, human resources and the services offered, which gave grant for the preparation of professional intervention. These actions are contained in the proposed model, arranged in the form of proposals that indicate the steps, methodology to be applied, the deadlines and the respective responsible. The first proposal concerns the organization chart of the UAE; the second proposes the elaboration of the tasks of the UAE and its subordinate sectors; the third faces the systematization of administrative processes (routine flow of work, documents and forms standardization, standardization, material control and communications; and the fourth suggests actions for the improvement of the physical and technical conditions. It is believed that the implementation of these actions can contribute to the improvement of the working process of the UAE, as well as psychosocial and pedagogical service directed to students of agricultural school of Jundia?-EAJ.

Submitted by PPG Hist?ria (historia-pg@pucrs.br) on 2018-06-29T19:43:05Z No. of bitstreams: 1 DISSERT_MESTR_PUCRS_JGOMES_2018.pdf: 8760337 bytes, checksum: 06e36415003ff8d7748f423486dbab15 (MD5) / Approved for entry into archive by Sheila Dias (sheila.dias@pucrs.br) on 2018-07-09T13:38:17Z (GMT) No. of bitstreams: 1 DISSERT_MESTR_PUCRS_JGOMES_2018.pdf: 8760337 bytes, checksum: 06e36415003ff8d7748f423486dbab15 (MD5) / Made available in DSpace on 2018-07-09T13:45:43Z (GMT). No. of bitstreams: 1 DISSERT_MESTR_PUCRS_JGOMES_2018.pdf: 8760337 bytes, checksum: 06e36415003ff8d7748f423486dbab15 (MD5) Previous issue date: 2018-06-21 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / The present study aims to highlight, reflect and make a critical analysis of the existing problems and barriers for the preservation and management of the archaeological heritage (GPA), in the environmental licensing process at the State level, in context of Normative Instruction (IN) n? 01/2015, since it was ?building?, as well as the perspectives, the progress and the challenges yet to be faced. Methodologically, searches were conducted on the main conceptual aspects necessary for the full understanding of the GPA, addressed the regulations for the preservation and the actors involved. The description of the process of "building" of the new rule was made possible through the monitoring of the facts at the time, as well as analyze several news and articles published in different media, documents and articles. Events were held, in addition to the demonstrations and discussions highlighted. Were discussed the procedures for the participation of the Instituto do Patrim?nio Hist?rico e Art?stico Nacional (IPHAN) in previous and current licenses, as well as of environmental licensing and the relationship between them. The research carried out and the analysis of NI, allowed the identification and analysis of barriers and problems of all kinds in the current context, as well as of the main positive aspects, beyond the view of the author, corroborated with the IPHAN, the Sociedade de Arqueologia Brasileira (SAB), some selected researchers and the community. Among the main problems are the failure in joint, communication and compatibility of interests among the actors in GPA and the lack of participation of the IPHAN in environmental licensing. Knowledge of problematic, of events, of the new legislation in force and the proposals in processing in the Conselho Nacional de Meio Ambiente (CONAMA), made possible an overview of the progress and the future, considered the prospects and challenges for the implementation and effectiveness of the GPA. Was evidenced the need of adopting measures and urgent actions to change this scenario with so many problems, whose time is worrying through the large and looming threats of changes in licensing rules, which will certainly shake Archaeology as a whole, asking: what will be the next bureaucracy and problems? It will be the end of Archaeology of Contract? / O presente estudo possui como objetivo evidenciar, refletir e efetuar a an?lise cr?tica dos entraves e da problem?tica existente para a preserva??o e a gest?o do patrim?nio arqueol?gico (GPA), nos processos de licenciamentos ambientais no ?mbito estadual, no contexto da Instru??o Normativa (IN) n? 01/2015, desde a sua ?constru??o?, bem como acerca das perspectivas, dos avan?os e dos desafios a serem enfrentados. Metodologicamente, foram efetuadas pesquisas acerca dos aspectos conceituais principais necess?rios ao pleno entendimento da GPA, abordada a regulamenta??o para a preserva??o e os atores envolvidos. A descri??o do processo de ?constru??o? da nova normativa foi possibilitada por meio do acompanhamento dos fatos na ?poca, bem como analisadas not?cias e mat?rias publicadas em distintas m?dias, documentos, artigos e eventos realizados, al?m das manifesta??es e debates evidenciados. Foram tratados ainda dos procedimentos para a participa??o do Instituto do Patrim?nio Hist?rico e Art?stico Nacional (IPHAN) nos licenciamentos, anteriores e atuais, assim como dos licenciamentos ambientais e a rela??o entre ambos. As pesquisas efetuadas e a aprecia??o da IN permitiram a identifica??o e a an?lise de entraves e problemas de toda ordem no contexto atual, assim como dos principais aspectos positivos, para al?m experi?ncia e da vis?o da autora, corroborada com a do IPHAN, da Sociedade de Arqueologia Brasileira (SAB), de pesquisadores e da comunidade arqueol?gica. Dentre os principais problemas, est?o a falha na articula??o, comunica??o e compatibiliza??o de interesses entre os atores na GPA e a falta de participa??o do IPHAN nos licenciamentos ambientais. O conhecimento da problem?tica, de fatos ocorridos, das novas legisla??es em vigor e das propostas em tramita??o no Congresso Nacional e no Conselho Nacional de Meio Ambiente (CONAMA), possibilitaram um panorama dos avan?os e do futuro, consideradas as perspectivas e os desafios para a efetiva??o e a efic?cia da GPA. Foi evidenciada a necessidade de ado??o de medidas e a??es urgentes para a mudan?a deste quadro com tantos problemas, cujo momento ? preocupante mediante as grandes e iminentes amea?as de altera??es nas regras dos licenciamentos, que certamente ir?o abalar a Arqueologia como um todo, questionando-se: Quais ser?o as pr?ximas burocracias e problemas? Ser? o fim sum?rio da Arqueologia de Contrato?

Denna uppsats inom fältet för praktisk kunskap ställer frågan hur manusförfattarens, skådespelarens och processledarens praktiska kunskap, inrymda i en och samma person, definieras och renodlas, och också hur de glider över i varandra och bidrar till identiteten för yrkesmänniskan och privatpersonen som härbärgerar dem. En till synes odramatisk och alldaglig händelse vid utförandet av ett teateruppdrag med ett efterföljande interaktivt seminarium väcker reaktioner hos yrkesrollerna. Uppsatsen vill i essäns form och utifrån ett förstapersonsperspektiv på reaktionerna reflektera över bevekelsegrunder för och mål med yrkesutövandet som manusförfattare, skådespelare och processledare i uppdragsbaserad, arbetslivsrelaterad teater. Uppsatsens resonemang närmar sig frihet som drivkraft för både yrkesrollerna och personen bakom dem. / This essay (The Rainbow man tuning his lyre – Scriptwriter, actor and process leader in work related theater) is written in the context of practical knowledge. It deals with the question how the professional script writer, actor and process leader, harbored in one person, are identified and refined, and also how they intervene and interact to contribute to the professional and private identity of the professional subject. A seemingly undramatic and ordinary incident at the execution of a theater mission including a succeeding interactive seminar raises reactions in the professional subjects. The essay will, from a subjective, first person´s perspective on those reactions reflect  on the motives and the ambitions of the professional actor, script writer and process leader in assignment based, work related theater. The essay´s reasoning leads up to freedom as the driving force for the professional in the different roles, as well as for the individual who harbors them.

?rea de Concentra??o: Pol?ticas de Integra??o Sa?de e Educa??o. / Submitted by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T17:39:59Z No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T17:40:32Z (GMT) No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2015-01-07T17:40:59Z (GMT) No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) / Made available in DSpace on 2015-01-07T17:40:59Z (GMT). No. of bitstreams: 2 marcia_azevedo _correa.pdf: 1652084 bytes, checksum: fbe395b10aaadf886f1fe394a349ccd0 (MD5) license_rdf: 23898 bytes, checksum: e363e809996cf46ada20da1accfcd9c7 (MD5) Previous issue date: 2013 / Este estudo tem por objetivo analisar as Programa??es Anuais de Sa?de (PAS) dos munic?pios de uma regi?o de sa?de do Norte de Minas Gerais visando ? proposi??o de uma capacita??o aos gestores e t?cnicos de sa?de utilizando como base o manual criado pela Secretaria de Estado de Sa?de de Minas Gerais. Trata-se de um estudo descritivo e retrospectivo de an?lise das programa??es anuais de sa?de do quadri?nio e dos planos municipais de sa?de referentes ? vig?ncia 2010-2013 dos munic?pios da regi?o de sa?de Montes Claros/Bocai?va com uso da pesquisa documental. A pesquisa documental foi desenvolvida em tr?s etapas: 1) Pesquisa Bibliogr?fica e levantamento de fontes prim?rias. 2) Cataloga??o e an?lise das fontes prim?rias. 3) Elabora??o da proposi??o de capacita??o. Na primeira etapa foi realizada uma pesquisa bibliogr?fica, utilizando-se refer?ncias de livros e manuais do minist?rio da sa?de; artigos cient?ficos, disserta??es e teses provenientes de bancos de dados virtuais, tais como Lilacs, Scielo, Peri?dicos Capes, entre outros. Na segunda fase seguiu-se um roteiro de an?lise e elaborou-se um instrumento contendo sete crit?rios essenciais preconizados pelo PlanejaSUS com o intuito de verificar se as PAS foram elaboradas conforme orienta??es do Sistema de Planejamento do SUS e em conson?ncia com seus respectivos Planos Municipais de Sa?de (2010-2013). Verificou-se que a maioria dos munic?pios analisados neste estudo n?o apresentou nem 50 % de atendimento aos crit?rios b?sicos recomendados. Sendo que os resultados que mais impactaram negativamente nessa an?lise foram aus?ncia completa da defini??o de indicadores, estabelecimento parcial das metas e aus?ncia ou presen?a parcial da defini??o de recursos or?ament?rios para o desenvolvimento das a??es. Os resultados dessa pesquisa refor?am os pressupostos de que apesar dos avan?os encontrados no arcabou?o legal desde a cria??o do SUS no que diz respeito ? consolida??o do planejamento das a??es, principalmente sobre a PAS, os munic?pios ainda encontram dificuldades para incorporar as pr?ticas estabelecidas de forma efetiva. Espera-se com este trabalho alcan?ar melhores resultados na elabora??o das pr?ximas PAS com a institui??o de capacita??o estruturada proposta neste estudo. / Disserta??o (Mestrado) ? Programa de P?s-gradua??o em Ensino em Sa?de, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2013. / ABSTRACT This study aims to analyze the Annual Programming of Health (APH) of municipalities in a region of health from the North of Minas Gerais aiming at the proposition of a training to managers and technicians of health using as basis the manual created by the Secretary of State for Health of Minas Gerais. It is a retrospective descriptive study of analysis of annual programming of health in a period concerning four years and of municipal plans of health regarding the duration 2010 - 2013 from municipalities of the region of health Montes Claros/Bocaiuva with use of documentary research. The documentary research was developed in three stages: 1) Bibliographic Research and survey of primary sources. 2) Cataloguing and analysis of primary sources. 3) Elaboration of the proposition of qualification. In the first stage was conducted a literature search, using references to books and manuals of the ministry of health; scientific articles, thesis and dissertations from virtual database, such as Lilacs, Scielo, Capes Periodicals, among others. In the second phase it was followed a guide analysis and it was produced an instrument containing six essential criteria recommended by PlanejaSUS with the aim of checking whether the APH were drawn up according to the guidelines of the Planning System of SUS and in line with their respective Municipal Plans of Health (2010-2013). It was found that the majority of the municipalities analyzed in this study didn't show 50 % of care for basic criteria recommended. The results that most generated negative repercussions in this analysis were complete absence of defining indicators, partial establishment of goals and partial absence or presence of definition of budgetary resources for the development of actions. The results of this research reinforce the assumptions that despite advances found in legal outline since the creation of the Unified National Health System (SUS) in respect of the consolidation of the planning of actions, mainly on APH, the municipalities still have difficulties to incorporate the established practices in an effective way. It is expected with this work to achieve better results in the elaboration of the forthcoming APH with the instituting a structured qualification proposed in this study.

Submitted by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-01-07T13:13:21Z No. of bitstreams: 2 license_rdf: 22974 bytes, checksum: 99c771d9f0b9c46790009b9874d49253 (MD5) anderson_almeida_rocha.pdf: 1301745 bytes, checksum: ec2383c1ecbd80fb8b69382f43f97b86 (MD5) / Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2016-01-07T18:36:18Z (GMT) No. of bitstreams: 2 license_rdf: 22974 bytes, checksum: 99c771d9f0b9c46790009b9874d49253 (MD5) anderson_almeida_rocha.pdf: 1301745 bytes, checksum: ec2383c1ecbd80fb8b69382f43f97b86 (MD5) / Made available in DSpace on 2016-01-07T18:36:18Z (GMT). No. of bitstreams: 2 license_rdf: 22974 bytes, checksum: 99c771d9f0b9c46790009b9874d49253 (MD5) anderson_almeida_rocha.pdf: 1301745 bytes, checksum: ec2383c1ecbd80fb8b69382f43f97b86 (MD5) Previous issue date: 2014 / Funda??o de Amparo ? Pesquisa do estado de Minas Gerais (FAPEMIG) / Os hospitais devem ser espa?os saud?veis de cuidados da sa?de, indo al?m do tratamento de doen?as, com a preven??o de doen?as e a promo??o de sa?de, contribuindo para o empoderamento da pessoa hospitalizada, para que essa possa controlar os fatores que influenciam sua sa?de. O presente estudo objetivou avaliar a estrutura e os processos para melhoria na qualidade da assist?ncia hospitalar, diagnosticar a situa??o atual da qualidade no atendimento a clientes de um hospital de refer?ncia regional, segundo o padr?o de n?vel 1 da ONA e avaliar o conhecimento dos colaboradores do hospital sobre a Institui??o que trabalham e acredita??o hospitalar. Os ve?culos de participa??o da comunidade, a observ?ncia de locais de trabalho saud?veis para profissionais de sa?de e o gerenciamento sustent?vel das organiza??es hospitalares devem ser ativamente comprometidas com o planejamento para a promo??o da sa?de. A metodologia utilizada foi um estudo observacional, descritivo, quantitativo, prospectivo, em uma institui??o hospitalar p?blico-privada filantr?pica, do estado de Minas Gerais. Foram entrevistados 279 colaboradores, dos diversos setores do hospital, no intuito de se firmar um diagn?stico situacional institucional, por setor, baseado nos padr?es da Organiza??o Nacional de Acredita??o. Concluiu-se que a qualidade n?o ? feita somente de processos e modelos escritos, mas tamb?m de pessoas. Se n?o h? uma compreens?o homog?nea dos ideais de qualidade, de seus conceitos e de sua cultura, presente em todos os envolvidos, nas diversas esferas dos processos, formando uma cadeia dirigida a um objetivo comum, ent?o n?o haver? promo??o da mudan?a necess?ria para a melhoria conjunta da qualidade na assist?ncia. H? que se trabalhar a estrutura institucional para estabelecer envolvimento entre os profissionais no sentido de uma nova cultura de qualidade que reforce seus padr?es e sua sustentabilidade econ?mica. Como proposta de interven??o o estudo apontou caminhos para implanta??o de processos de melhoria da assist?ncia, pautados em indicadores assistenciais e gerenciais direcionados ? Institui??o cen?rio da pesquisa. Urge que se inicie uma pol?tica de desenvolvimento de macro e microprocessos voltados para a seguran?a do cliente no hospital em quest?o. / Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Sa?de, Sociedade e Ambiente, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2014. / ABSTRACT Hospitals should be healthy spaces health care, going beyond the treatment of diseases with disease prevention and health promotion, contributing to the empowerment of the hospitalized person so that this can control the factors that influence their health. The present study aimed to evaluate the structure and processes to improve the quality of hospital care, diagnose the current situation of quality in customer service of a regional referral hospital, according to the standard level 1 ONA and evaluate employee knowledge of hospital about the institution who work and hospital accreditation. The vehicles of community participation, observance of healthy workplaces for health professionals and sustainable management of hospital organizations must be actively committed to planning for health promotion. The methodology used was an observational, descriptive, quantitative prospective in a public-private philanthropic hospital, state of Minas Gerais. 279 employees, of various sectors of the hospital, were interviewed in order to establish an institutional situation analysis by sector, based on the standards of the National Accreditation Organization. It was concluded that the quality is not made ??only of written processes and models, but also of people. If there is not a homogeneous understanding of the ideals of quality, its concepts and its culture, present in everyone involved in the various spheres of processes, forming a chain driven to a common goal, then there promoting change necessary to improve joint of the quality of care. We must work to establish the institutional structure involvement among professionals towards a new culture of quality standards and strengthen their economic sustainability. As proposed intervention study identified approaches for deployment of improved care processes, guided by the Institution scenario targeted research assistance and management indicators. Urge that begins a policy of developing macro and micro processes focused on customer safety at our hospital.

This master thesis focuses on the design and implementation of software component for manipulating 3D objects. Work includes a general description of hand,hand gestures aspects of distribution, basic image preprocessing methods, detailed description of the classification methods, description of Kinect device and libraries for image processing. The practical part deals with the design and implementation of software component named Tool into ArcScene application, design and implementation of gestures that emulate a 3D mouse functionality. The component is implemented in C# programming language with Kinect SDK library. This gesture recognition system is based on the FSM method with success 80--97%.