Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-06-27T17:36:00Z No. of bitstreams: 1 ElzeniAlvesMoreira_DISSERT.pdf: 1117388 bytes, checksum: 234c89f11dbd3d645662119d01efb0ed (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-06-29T19:56:08Z (GMT) No. of bitstreams: 1 ElzeniAlvesMoreira_DISSERT.pdf: 1117388 bytes, checksum: 234c89f11dbd3d645662119d01efb0ed (MD5) / Made available in DSpace on 2016-06-29T19:56:08Z (GMT). No. of bitstreams: 1 ElzeniAlvesMoreira_DISSERT.pdf: 1117388 bytes, checksum: 234c89f11dbd3d645662119d01efb0ed (MD5) Previous issue date: 2016-02-03 / Os novos modelos de gest?o t?m provocado a reorganiza??o das institui??es na atualidade. Muito se fala na melhoria da presta??o de servi?os das entidades p?blicas, e estas t?m procurado adotar essas novas iniciativas no intuito de melhorar a qualidade do produto ou servi?o ofertado aos usu?rios. A moderniza??o no modelo de gest?o na Universidade Federal do Rio Grande do Norte (UFRN) fortaleceu-se com a ades?o da institui??o ao Programa Gesp?blica, cujo foco ? a moderniza??o gerencial levando as institui??es a procurarem meios de se adequarem para fazer frente ?s demandas propostas pelo Programa. Diante disso, a Diretoria de Administra??o de Pessoal (DAP) estruturou seus processos e procedimentos utilizando a ferramenta de mapeamento de processos. A presente pesquisa parte do questionamento: quais foram os resultados obtidos com a implanta??o da gest?o e do mapeamento de processos da DAP? Prop?e-se como objetivo geral analisar a gest?o e o mapeamento de processos da referida Diretoria, identificando os poss?veis benef?cios na melhoria da qualidade da presta??o dos servi?os aos usu?rios. Como objetivos espec?ficos, para se alcan?ar os resultados, apontam-se: descrever como se realizou a implanta??o da gest?o e do mapeamento de processos na DAP e como est? funcionando no momento; analisar a conson?ncia na rela??o entre as a??es desenvolvidas pela DAP e as modernas teorias dessa tem?tica; identificar a evolu??o do setor com as medidas adotadas e os resultados obtidos com a implanta??o da ferramenta de mapeamento. No referencial te?rico, foi abordado um breve hist?rico da evolu??o da administra??o p?blica no Brasil, o Programa Gesp?blica e sua import?ncia para a gest?o de processos nas institui??es p?blicas, bem como a Gest?o e Mapeamento de Processos. O universo do estudo foi a UFRN, e a amostra, a DAP, que pode ser considerada tamb?m a unidade de an?lise ? qual a infer?ncia ? dirigida. Para este estudo de caso, foram realizadas pesquisas bibliogr?ficas e documentais. A coleta de dados foi feita atrav?s do estudo dos documentos da institui??o, de an?lise de bibliografia dispon?vel sobre o tema, de question?rios e entrevistas semiestruturadas com profissionais da institui??o envolvidos com objeto do estudo, desde sua concep??o at? o momento atual. Como resultado, buscou-se analisar quais os benef?cios que a gest?o e o mapeamento dos processos trouxeram para a institui??o, verificando o que foi melhorado no atendimento aos usu?rios e buscando mensurar essas mudan?as e apontar as ferramentas utilizadas, observando se estas foram adequadas para a implanta??o do mapeamento. Tamb?m foi analisado de que forma esses procedimentos podem, se poss?vel, ser ampliados para outros setores da UFRN. / The new management models have led to the reorganization of institutions today. Much is made in improving the delivery of public services entities, and they have sought to adopt these new initiatives in order to improve the quality of the product or service offered to users. The modernization of the management model at the Federal University of Rio Grande do Norte (UFRN) strengthened by the accession of the institution to GesP?blica Program, which focuses on the management modernization leading institutions to seek ways to fit to meet the demands proposed the Program. Therefore, the Department of Personnel Administration (DAP) has structured its processes and procedures using the mapping tool processes. This research starts from the question: what were the results obtained with the implementation of the management and process mapping of PAD? It is proposed as a general objective to analyze the management and the mapping of that Board processes, identifying the possible benefits in improving the quality of the services provided to users. The specific objectives to achieve results, are pointed out: describe how you carried out the implementation of the management and process mapping in DAP and how it is working at the moment; examine the line in the relationship between the actions developed by the DAP and modern theories of this theme; identify the evolution of the sector with the measures adopted and the results obtained with the implementation of the mapping tool. In the theoretical framework, it was approached a brief history of the evolution of public administration in Brazil, GesP?blica program and its importance for process management in public institutions as well as the Management and Process Mapping. The context of the study was the DAP, and participants were managers of the institution in the survey. Data collection was done through the study of the institution's documents, bibliography analysis available on the topic, questionnaires and semi-structured interviews with professionals of the institution involved with the object of study, since its inception until July 2015, when it was finished the search. As a result, were listed: the motivation, importance, benefits and innovations that management and the mapping of processes brought to the institution, point out what has been improved in the service users and the tools used. We also analyze the main problems identified during the implementation of the mapping. As a suggestion, it was analyzed how these procedures can, if possible, be extended to other sectors of UFRN.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-02-15T13:24:54Z No. of bitstreams: 1 FrancianeAmorimDeOliveiraLima_DISSERT.pdf: 2034963 bytes, checksum: 714c663569b39d6f38a5add735f62722 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-02-20T00:44:29Z (GMT) No. of bitstreams: 1 FrancianeAmorimDeOliveiraLima_DISSERT.pdf: 2034963 bytes, checksum: 714c663569b39d6f38a5add735f62722 (MD5) / Made available in DSpace on 2018-02-20T00:44:29Z (GMT). No. of bitstreams: 1 FrancianeAmorimDeOliveiraLima_DISSERT.pdf: 2034963 bytes, checksum: 714c663569b39d6f38a5add735f62722 (MD5) Previous issue date: 2017-11-30 / O afastamento do trabalho por licen?a para tratamento da pr?pria sa?de ou absente?smo-doen?a destaca-se como relevante tem?tica na ?rea da sa?de do trabalhador. Este estudo teve como objetivo analisar o afastamento do trabalho por absente?smo-doen?a a partir do Sistema de Informa??o em Sa?de e Seguran?a no Trabalho (SIAPE SA?DE), no contexto de uma Institui??o Federal de Ensino Superior. Buscou-se, assim, entender o funcionamento do Sistema de Informa??o em Sa?de e sua contribui??o para produ??o das informa??es sobre o absente?smo-doen?a dos servidores da Universidade Federal do Rio Grande do Norte. O estudo descritivo com procedimento multim?todo sequencial, com etapas quantitativa e qualitativa, foi realizado na sede da Unidade do Subsistema Integrado de Aten??o ? Sa?de do Servidor P?blico Federal (Unidade SIASS-UFRN), desenvolvido em duas fases. Inicialmente, uma pesquisa documental visando efetuar um mapeamento dos afastamentos dos servidores da institui??o no ano 2016, atrav?s da consulta aos relat?rios gerenciais dispon?veis no sistema. Na segunda fase, foram realizadas entrevistas com a equipe da per?cia em sa?de para ampliar o conhecimento sobre o processo institucional dos afastamentos, notadamente, atrav?s de um olhar anal?tico do Sistema de Informa??o em Sa?de. No tratamento dos dados foram utilizadas a estat?stica descritiva e a an?lise de conte?do. Os resultados evidenciam que ocorreram 992 afastamentos por per?cia, nos quais se destacam aqueles decorrentes de Transtornos Mentais e Comportamentais (CID F), que acometem servidores nos cargos de assistentes em administra??o, auxiliares de enfermagem e professores do magist?rio superior. Observou-se a preval?ncia de afastamentos entre o sexo feminino e nos Hospitais Universit?rios. Em rela??o ? an?lise do processo de afastamento e seu registro no sistema, o SIAPE SA?DE foi avaliado positivamente, principalmente por promover uma unifica??o do registro para todos os ?rg?o federais. Entretanto, como ponto negativo, destaca-se a necessidade de avalia??o cont?nua, atualiza??o e melhorias, uma vez que trata-se de uma base de dados antiga. Conclui-se, ent?o, que o sistema representa um avan?o para an?lise dos afastamentos no n?vel local, por?m, requer maior investimento da Administra??o P?blica Federal visando o seu aprimoramento. / The removal of work by license to treat their own health or absenteeism-disease stands out as a relevant issue in the area of worker health. The objective of this study was to analyze the absence of absenteeism-disease work from the Health and Safety Information System at Work (SIAPE SA?DE), in the context of a Federal Institution of Higher Education. The aim was to understand the functioning of the Health Information System and its contribution to the production of information about the absenteeism-illness of the employees of the Federal University of Rio Grande do Norte. The descriptive study with a sequential multimethod procedure, with quantitative and qualitative steps, was carried out at the headquarters of the Federal Public Server Integrated Health Service Subsystem Unit (SIASS-UFRN Unit), developed in two phases. Initially, a documentary search to map the departures of the institution's servers in the year 2016, by consulting the managerial reports available in the system. In the second phase, interviews were conducted with the health expertise team to increase knowledge about the institutional process of withdrawal, notably through an analytical view of the Health Information System. Descriptive statistics were used in the treatment of the data. content analysis. The results evidenced that there were 992 departures for expertise, in which the ones due to Mental and Behavioral Disorders (CID F), that affect employees in the positions of administrative assistants, nursing assistants and teachers of the higher teaching profession, stand out. It was observed the prevalence of separation between the female sex and the University Hospitals. Regarding the analysis of the removal process and its registration in the system, SIAPE SA?DE was evaluated positively, mainly for promoting a unification of the registry for all federal agencies. However, as a negative point, there is a need for continuous evaluation, updating and improvements, since it is an old database. It is concluded, therefore, that the system represents an advance for the analysis of departures at the local level, however, it requires more investment from the Federal Public Administration aiming at its improvement.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2018-04-03T16:06:41Z No. of bitstreams: 1 MarthaAparecidaSilvaDoNascimento_DISSERT.pdf: 1402886 bytes, checksum: 79391c23328b0c2687f83a6a57524fc3 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2018-04-03T16:13:59Z (GMT) No. of bitstreams: 1 MarthaAparecidaSilvaDoNascimento_DISSERT.pdf: 1402886 bytes, checksum: 79391c23328b0c2687f83a6a57524fc3 (MD5) / Made available in DSpace on 2018-04-03T16:13:59Z (GMT). No. of bitstreams: 1 MarthaAparecidaSilvaDoNascimento_DISSERT.pdf: 1402886 bytes, checksum: 79391c23328b0c2687f83a6a57524fc3 (MD5) Previous issue date: 2017-11-23 / A presente pesquisa tem como tema o Desenvolvimento de Cole??es, com foco no processo de aquisi??o de livros por compra na Biblioteca Central da UFRN e apresenta em seu conte?do uma valora??o a partir da abordagem filos?fica utilitarista. Investiga como deveria ser o processo de aquisi??o de livros por compra, assim como sua disponibiliza??o na biblioteca universit?ria da UFRN, a partir da perspectiva consequencialista do Utilitarismo. Nesse sentido, a mesma se enquadra no ?mbito da ?tica aplicada. Sob o prisma da abordagem do problema, a pesquisa ? mista (quali-quanti), pois preocupa-se em recolher informa??es a partir de ambas as perspectivas. A pesquisa teve dois direcionamentos principais: o primeiro voltado ao processo de aquisi??o de livros por compra na biblioteca e os aspectos pontuais que foram verificados neste ?mbito, e o segundo direcionamento volta-se ao acervo de Filosofia, onde utilizou-se uma lista de 05 (cinco) t?tulos, e estes foram usados como bibliografias padr?o, que foi cotejada com os acervos de bibliotecas universit?rias nacionais e internacionais, sendo a biblioteca universit?ria da UFSC e UFMG em n?vel nacional, e a n?vel internacional foram selecionadas 02 (duas) bibliotecas americanas, sendo Cambridge e Columbia, e 01 (uma) inglesa, sendo ent?o a biblioteca da Universidade de Oxford. Estas bibliotecas foram escolhidas de forma aleat?ria, mas utilizando como crit?rio o seu padr?o de excel?ncia no Brasil e no mundo respectivamente. Quanto aos procedimentos t?cnicos, foram utilizadas a pesquisa bibliogr?fica em livros e artigos cient?ficos, pesquisa documental, e pesquisa de campo com question?rios direcionados aos atuantes no processo de aquisi??o de livros por compra na BCZM/UFRN. Os dados coletados na pesquisa foram acrescidos com informa??es obtidas atrav?s de relat?rios gerenciais e estat?sticos da BCZM. A an?lise cr?tico-normativa dos resultados est? embasada na perspectiva consequencialista do Utilitarismo, na qual destaca-se a maximiza??o do benef?cio do acesso a informa??o para o maior n?mero de pessoas, proporcionado pelo processo de aquisi??o, e apresenta reflex?es e sugest?es acerca das indaga??es oriundas do processo investigado. / The present research has as its theme the Collection Development, focusing on the acquisition process of books by purchase in the Central Library of UFRN and presents in its content a valuation from the utilitarian philosophical approach. This dissertation investigates how the process of acquiring books by purchase at UFRN university library should happen, taking into account the consequentialist perspective of Utilitarianism. In this sense, it is framed within the scope of applied ethics. From the perspective of the problem approach, the research is mixed (qualitative and quantitative), since it is concerned with collecting information from both aspects. The research had two main directions: the first one focused on the acquisition process of books by purchase in the library and on the specific aspects that were verified in this scope, and the second direction turns to the collection of Philosophy, in which a list of 05 (five) titles were used as standard bibliographies, and then compared with the collections of national and international university libraries. The academic library of UFSC and that of UFMG were chosen at the national level. Additionally, at the international level, 02 (two) American libraries were selected, Cambridge and Columbia, and 01 (one) British, the library of the University of Oxford. These libraries were chosen in a random way, but using as criterion their standard of excellence in Brazil and in the world, respectively. As for the technical procedures, the following ones were adopted: bibliographical research in scientific books and articles, documentary research, and field research with questionnaires directed to the participants in the book acquisition process at BCZM / UFRN. The data collected in the survey were enriched with information obtained through BCZM's managerial and statistical reports. The critical-normative analysis of the results will be built on the consequentialist perspective of Utilitarianism, in which is highlighted the maximization of the benefit of the access to information for the largest number of people, provided by the acquisition process, and presents reflections and suggestions about the inquiries from the investigated process.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-12-15T17:19:19Z No. of bitstreams: 1 MariaEvanisiaAmorimCalheiros_DISSERT.pdf: 1723362 bytes, checksum: a8f9334e5ebfe702209f121a10df455c (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-12-28T18:15:12Z (GMT) No. of bitstreams: 1 MariaEvanisiaAmorimCalheiros_DISSERT.pdf: 1723362 bytes, checksum: a8f9334e5ebfe702209f121a10df455c (MD5) / Made available in DSpace on 2016-12-28T18:15:12Z (GMT). No. of bitstreams: 1 MariaEvanisiaAmorimCalheiros_DISSERT.pdf: 1723362 bytes, checksum: a8f9334e5ebfe702209f121a10df455c (MD5) Previous issue date: 2015-07-31 / O estudo objetivou analisar como se d? a gest?o em biosseguran?a no campus central da UFRN. Neste sentido, foram investigados os principais fatores de riscos a que est?o expostos os servidores t?cnicos de n?vel m?dio e superior que atuam em ?reas insalubres e periculosas, elencadas as principais a??es de promo??o da seguran?a do trabalho nessas ?reas e, ainda, apresentadas a percep??o dos servidores em rela??o aos programas de sa?de e seguran?a do trabalho da institui??o e a gest?o da biosseguran?a. Buscou-se, a partir de um olhar mais apurado sobre as atividades laborais, fazer um paralelo entre a gest?o de seguran?a do trabalho em ?reas periculosas e insalubres e em ?reas espec?ficas da biosseguran?a. Participaram da pesquisa gestores envolvidos nos programas de biosseguran?a da UFRN e servidores ativos desta universidade que trabalham nas ?reas de risco do campus central da UFRN desenvolvendo atividades insalubres e periculosas. Inicialmente, foi realizada uma an?lise documental e entrevistas na Diretoria de Aten??o a Sa?de da UFRN, nas suas coordenadorias ligadas a sa?de do trabalhador e seguran?a no trabalho. Em seguida, foram aplicados question?rios envolvendo riscos ocupacionais e psicossociais em tr?s grupos de amostra aleat?ria e estratificados, divididas em dois subgrupos, com um total de 73 servidores envolvidos com atividades insalubres e um grupo de 74 servidores que desenvolvem atividades periculosas. Buscou-se analisar a percep??o dos servidores sobre a biosseguran?a, a identifica??o dos riscos presentes nos seus ambientes de trabalho e as a??es da gest?o relacionadas ? biosseguran?a e a seguran?a do trabalho. Tomando como refer?ncia um dos Centros considerados de maior risco (Bioci?ncia), os resultados apontam que 84% dos servidores desconhecem o sistema de gest?o em biosseguran?a e que, em 76% dos casos, as quest?es de biosseguran?a n?o s?o abordadas. Observou-se, ainda, que 56% dos servidores desconhecem se h? Comiss?o de Biosseguran?a e se h? uma pol?tica de treinamento em educa??o continuada ou um plano de a??o em rela??o ? mesma. Conclui-se que os fatores de riscos encontrados nos ambientes de trabalho apontam para a necessidade de integrar os diversos setores envolvidos no sistema de gest?o e um maior investimento por parte de diretores, coordenadores e gestores no sentido de buscar a sistematiza??o da gest?o em biosseguran?a. Os resultados deste estudo poder?o contribuir para subsidiar a??es nos programas de sa?de e seguran?a do trabalho, de forma a colaborar para a promo??o das condi??es de trabalho, sa?de e bem estar do servidor. / The study aimed to analyse the management of biosecurity at the central campus of the Federal University of Rio Grande do Norte. In this sense, the main risk factors to which medium to high-level technicians who work in unhealthy and dangerous areas are exposed; the main actions for the promotion of safety in these areas and, the perception of the federal employees about the management of biosafety and health and safety programs of the institution were investigated. It was intended to understand, from a more refined look on labour activities, how the biosecurity is being contemplated for managing security policies in dangerous and unhealthy areas. The participants were managers involved in UFRN biosecurity programs and other active public employees who work in this university central campus of UFRN risk areas, developing unhealthy and hazardous activities. The research undertaken was characterized as a multi-method exploratory study. During the research, it was decided to use mixed method by a combination of features of various investigations. Initially, it carried out a document analysis and interviews on the UFRN Health Care Board, to its coordinators linked to workers? health and safety. Then, questionnaires involving occupational and psychosocial risks divided into three groups of random and stratified sample were applied, divided into two sub-groups, with a total of 73 workers involved in unhealthy activities and a group of 74 workers that developed hazardous activities. Taking as reference the centres considered most at risk (Bioscience), the results show that 84% of the servers are not aware of the management system on biosafety and that in 60% of cases, biosafety issues are not addressed. It was also noted that 58% of servers do not have knowledge if there are a Biosafety Commission and a training policy for continuing education or an action plan for the same. It concludes that the risk factors found in work environments point to the need of integrate the various sectors involved in the management system and greater investment by directors, coordinators and managers to seek the systematization of biosafety management. The results of this study will help to subsidize actions in occupational health and safety, in order to cooperate for the promotion of conditions of work, health and well-being of the public employees.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-02T15:38:56Z No. of bitstreams: 1 VanessaDeSouzaChaves_DISSERT.pdf: 903425 bytes, checksum: 6bbeeaa301d13bdd0a008e4cb3ab2112 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-09T20:59:11Z (GMT) No. of bitstreams: 1 VanessaDeSouzaChaves_DISSERT.pdf: 903425 bytes, checksum: 6bbeeaa301d13bdd0a008e4cb3ab2112 (MD5) / Made available in DSpace on 2017-02-09T20:59:11Z (GMT). No. of bitstreams: 1 VanessaDeSouzaChaves_DISSERT.pdf: 903425 bytes, checksum: 6bbeeaa301d13bdd0a008e4cb3ab2112 (MD5) Previous issue date: 2016-08-22 / A evas?o escolar ? um fen?meno complexo que tem despertado o interesse de investiga??o de estudiosos quanto a sua ocorr?ncia no ensino superior. O seu entendimento est? relacionado a elementos acad?micos, institucionais, sociais e econ?micos. A pesquisa se caracterizou como um estudo de caso nos cursos presenciais de F?sica, Matem?tica e Qu?mica da Universidade Federal do Rio Grande do Norte e se prop?s a identificar, por meio da perspectiva do evadido, os fatores que t?m levado os alunos a se evadirem desses cursos. Considerou-se o conceito que define evas?o como sendo a sa?da do aluno do curso sem t?-lo conclu?do, com foco no grupo de estudantes desligados pelo tipo cancelamento por abandono de curso, cuja defini??o ? estabelecida no Regulamento dos Cursos de Gradua??o, norma que disciplina o ensino de gradua??o na institui??o alvo do estudo. Para conhecer o perfil dos evadidos e os fatores que os levaram ao cancelamento, foram aplicados question?rios online aos estudantes que ingressaram de 2013 a 2015 e tiveram seu curso cancelado por abandono. De um modo geral observou-se respostas positivas em rela??o aos cursos pesquisados, de modo que 63,55% do total fez a escolha motivados por afinidade com a ?rea ou voca??o, 68,23% tiveram sua expectativa parcial ou totalmente atendida; 49,53% avaliaram os docentes como bons e dos 69 que se consideraram aptos a opinar sobre o curr?culo de seus respectivos cursos, 57,97% o julgaram atualizado. Os dados obtidos revelaram que os fatores apontados como os que mais contribu?ram para a desist?ncia do curso foram ?conciliar trabalho e estudo?, no que se refere aos de ordem pessoal ou socioecon?mica; e ?dificuldade em acompanhar algumas disciplinas?, no ?mbito dos fatores de ordem acad?mica/institucional. Esses dois itens foram assinalados, respectivamente, por 53,27% e 40,19% dos participantes. A necessidade de realizar atividades laborais concomitantemente ? gradua??o refletiu-se, entre outras quest?es, na falta de tempo para dedicar-se ao curso, apontada por 56,07% como dificuldade enfrentada ao ingressar no curso. Sem, obviamente, a pretens?o de ter esgotado o assunto, muito pelo contr?rio, compreende-se que este estudo possa se somar a um conjunto de investiga??es que est?o sendo realizadas, de abrang?ncia micro e macro institucional, visando a discutir, compreender e intervir sobre o fen?meno evas?o no contexto do ensino superior, bem como servindo de subs?dio para a manuten??o ou cria??o de a??es que viabilizem a redu??o das taxas de evas?o na UFRN. / The school evasion is a complex phenomenon that has attracted the scholarly research of interest how their occurrence in higher education. Their understanding is related to academic, institutional, social and economic elements. This research was characterized as a study case in classroom courses of Physics, Mathematics and Chemistry of the Universidade Federal do Rio Grande do Norte (Federal University of Rio Grande do Norte) and proposed to identify, through the dropout's perspective, the factors that have led students to evade these courses. It was considered the concept that defines evasion as the output of the course the student without having it completed, focusing on the group of students released by the type of cancellation by abandonment of course, whose definition is set out in Regulation of Undergraduate Programs, a standard that rules undergraduate education in the target institution of the study. To know the profile of dropouts and the factors that led to the cancellation, were applied online surveys to students entering from 2013 to 2015 and had its course canceled by abandonment. Generally it were observed positive responses to the researched programs, so that 63.55% of the total has made the choice motivated by affinity with the area or vocation, 68.23% had partial or fully attended expectations; 49.53% rated the teachers as good and 69 that were considered able to give an opinion about curriculum of their respective courses, 57.97% judged it updated. The data revealed that the factors identified as contributing the most to the withdrawal of the course were "conciliate work and study", in relation to personal or socio-economic order; and "difficult to keep up with some subjects" within the academic / institutional factors. These two items were marked respectively by 53.27% and 40.19% of the participants. The need for labor activities in the same time that graduation reflected, among other questions, the lack of time to devote to the course, mentioned by 56.07% as difficulty faced when entering the course. Without, of course, claim to have exhausted the subject, on the contrary, it is understood that this study can be added to a all body of research being carried out, micro and institutional macro scope, aiming to discuss, understand and act on the phenomenon evasion in the context of higher education and served allowance for maintenance and/or creation of actions that enable the reduction of evasion rates in UFRN.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-02-02T15:44:16Z No. of bitstreams: 1 WillianeElayneRicardoDaSilva_DISSERT.pdf: 13771767 bytes, checksum: 0fd92ae55e055f6cdb35146a6c67801a (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-02-09T21:15:37Z (GMT) No. of bitstreams: 1 WillianeElayneRicardoDaSilva_DISSERT.pdf: 13771767 bytes, checksum: 0fd92ae55e055f6cdb35146a6c67801a (MD5) / Made available in DSpace on 2017-02-09T21:15:37Z (GMT). No. of bitstreams: 1 WillianeElayneRicardoDaSilva_DISSERT.pdf: 13771767 bytes, checksum: 0fd92ae55e055f6cdb35146a6c67801a (MD5) Previous issue date: 2016-08-23 / O trabalho tem o objetivo de propor estrat?gias para a gest?o comunicacional de crises de imagem enfrentadas pela Universidade Federal do Rio Grande do Norte (UFRN), no intuito de evitar ou amenizar o impacto negativo na reputa??o da organiza??o. O estudo emp?rico foi desenvolvido de forma explorat?ria, averiguando os tipos de crise mais comuns, os setores mais afetados e a forma como a imprensa repercute informa??es negativas a respeito da universidade, por meio da coleta de mat?rias jornal?sticas. Al?m disso, procuramos conhecer o cen?rio nacional das Institui??es Federais de Ensino Superior (IFES) sobre a tem?tica, com base em um question?rio enviado aos setores de comunica??o. Dessa forma, com aporte bibliogr?fico e uma adapta??o ? realidade da UFRN, elaboramos um diagn?stico e um manual de gest?o de crises de imagem, com medidas de preven??o, gest?o e avalia??o p?s-crise. / The work aims to propose strategies for communication management image crisis faced by the Federal University of Rio Grande do Norte (UFRN), in order to avoid or mitigate the negative impact on the reputation of this organization. The empirical study will be developed in an exploratory way, checking the most common types of crisis, the most affected sectors and how the media publishes negative information about the university, through the collect of journalistic texts. Furthermore, we seek to know the national scene of Federal Institutions of Higher Education (IFES) on the subject, based on a questionnaire sent to the communication sectors. Thus, along with bibliographic contribution and an adaptation to the reality of the UFRN, we make a diagnosis and a crisis communication plan, with measures for prevention, management and post-crisis evaluation.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-03-15T00:24:33Z No. of bitstreams: 1 ZaqueuHudsonDeAraujoGurgel_DISSERT.pdf: 1594956 bytes, checksum: e3d12f343ae0dea29a882233b927cf39 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-03-17T00:33:28Z (GMT) No. of bitstreams: 1 ZaqueuHudsonDeAraujoGurgel_DISSERT.pdf: 1594956 bytes, checksum: e3d12f343ae0dea29a882233b927cf39 (MD5) / Made available in DSpace on 2017-03-17T00:33:28Z (GMT). No. of bitstreams: 1 ZaqueuHudsonDeAraujoGurgel_DISSERT.pdf: 1594956 bytes, checksum: e3d12f343ae0dea29a882233b927cf39 (MD5) Previous issue date: 2016-09-16 / O objetivo do presente trabalho foi discutir como ocorre a gest?o do conhecimento jur?dico no setor de recursos humanos de uma institui??o p?blica. Partindo da premissa de que as organiza??es p?blicas, por estarem imersas em uma sistem?tica burocratizada, bem como em virtude do Princ?pio da Legalidade, segundo o qual s? ? permitido fazer aquilo que as normas autorizam, necessitam ter seu conhecimento corretamente sistematizado para evitar erros na sua aplica??o, constatam-se, nos ?ltimos anos, profundas mudan?as no conceito de gest?o. Na ?rea de recursos humanos, as constantes altera??es de normas e entendimentos legais dos ?rg?os de controle dificultam consideravelmente a sua correta e c?lere aplica??o no dia-dia de trabalho. Para tanto, buscou-se caracterizar o conceito de Administra??o P?blica e de Gest?o do Conhecimento, estabelecer os elementos de liga??o entre a legisla??o de pessoal e a gest?o do conhecimento, mapear as atividades realizadas na unidade-alvo e sistematizar as informa??es jur?dicas pertinentes, a fim de possibilitar que o administrador p?blico escolha, com mais seguran?a e facilidade, qual a normatiza??o que deve ser aplicada em uma determinada situa??o concreta. Foi realizado um diagn?stico, por meio da aplica??o de question?rio com todos os colaboradores e gestores da unidade, cujos dados foram apurados com base na escala tipo Likert. Ao final, delineou-se um plano de gest?o sist?mica e estrat?gica do conhecimento jur?dico, que implementado, possa gerar valor ? organiza??o pesquisada. / The objective of this study was to discuss how does the management of legal knowledge in the human resources department of a public institution. Assuming that public organizations, being immersed in a bureaucratized systematic and because of the Legality Principle, according to which only allowed to do what the rules allow, need to have their properly systematized knowledge to avoid errors in your application, realize up in recent years in profound changes management concept. In the area of human resources, the amendments to standards and legal understandings of control bodies considerably hinder their correct and rapid by day implementation. Therefore, we sought to characterize the concept of Public Administration and Knowledge Management, establish the connecting elements between personal law and knowledge management, mapping the activities in the target unit and systematize the relevant legal information, the order to enable the public administrator choice, more safely and easily, which the regulation should be applied in a particular concrete situation. Diagnosis was conducted through a questionnaire to all employees and unit managers whose data were calculated based on the Likert scale. At the end, it delineated a systemic management plan and strategic legal knowledge, which implemented, can generate value to the organization researched.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-08-01T15:20:31Z No. of bitstreams: 1 ElmoLuisDeSousa_DISSERT.pdf: 631422 bytes, checksum: 952471c6b7828649eddf5ff2d2424441 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-08-09T12:48:46Z (GMT) No. of bitstreams: 1 ElmoLuisDeSousa_DISSERT.pdf: 631422 bytes, checksum: 952471c6b7828649eddf5ff2d2424441 (MD5) / Made available in DSpace on 2017-08-09T12:48:46Z (GMT). No. of bitstreams: 1 ElmoLuisDeSousa_DISSERT.pdf: 631422 bytes, checksum: 952471c6b7828649eddf5ff2d2424441 (MD5) Previous issue date: 2017-05-16 / Este trabalho tem como objeto a publicidade sob a premissa de que ?s?o injustas todas as a??es que se referem ao direito de outros homens, cujas m?ximas n?o se harmonizem com a publicidade? (Kant, 2004, 165/8:381). Considerando que o princ?pio da publicidade est? contemplado na Constitui??o Brasileira de 1988, e na sua legisla??o infraconstitucional, em especial na lei de acesso ? informa??o, a presente an?lise procura estabelecer rela??es com as bases que fundamentam a reflex?o ?tica, tendo como princ?pio o imperativo categ?rico kantiano. ? uma pesquisa documental, que faz a sua an?lise a partir de uma reflex?o ?tica de Kant, focando-se nos documentos no tocante ? legisla??o reguladora constitu?dos pelo Estatuto, Regimento Geral e demais normas em vigor no ?mbito da Universidade Federal do Rio Grande do Norte. O objetivo, portanto, ?, ? luz do referencial te?rico, verificar suas implica??es, bem como, propor sugest?es que possam melhorar a legisla??o interna da institui??o, de modo que a publicidade se constitua, efetivamente, como um elemento de a??o na gest?o administrativa, permitindo, com isso, que toda a comunidade universit?ria participe, de forma democr?tica, nas suas proposi??es e nas suas decis?es. A partir da an?lise empreendida, constata-se que a institui??o tem apresentado evolu??o significativa nas avalia??es auferidas pelo Minist?rio da Educa??o, mas que ainda ? preciso ampliar a publicidade na institui??o, pois isso beneficiar? a comunidade universit?ria e, em ?ltima inst?ncia, toda a sociedade. / The object of this study is publicity under the premise ?All actions relating to the right of other men are unjust if their maxim is not consistent with publicity? (Kant, 2004, 165/8:381). Considering that the principles of publicity are covered in the Brazilian Constitution of 1988 and infra-constitutional legislation ? specifically in the law of access to information ? the present analysis aims to establish relations between the fundaments that ground ethical reflection and the categorical imperative principles of Kant. This study is characterized as desk research, analyzing, from a Kantian ethical perspective, documents related to the regulatory legislation constituted by the Statute, General Regiment and other prevailing norms, at the Federal University of Rio Grande do Norte. The objective, therefore, is, in light of the theoretical reference, to verify implications, as well as, propose suggestions that can improve the internal legislation of the institution, such that the publicity permit the entire university community to participate in propositions and decisions, democratically. Findings from the analysis carried out show that the institution has significantly evolved in evaluations given by the Ministry of Education, but that it is still necessary to broaden the publicity of the institution, to the benefit of the university community and, ultimately, all of society.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-11-06T19:09:18Z No. of bitstreams: 1 AlbertoSegundoSpinolaDaHora_DISSERT.pdf: 1386339 bytes, checksum: 65555b4ae8f4bc61d7991b11d9f4dedd (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-11-18T00:48:51Z (GMT) No. of bitstreams: 1 AlbertoSegundoSpinolaDaHora_DISSERT.pdf: 1386339 bytes, checksum: 65555b4ae8f4bc61d7991b11d9f4dedd (MD5) / Made available in DSpace on 2017-11-18T00:48:51Z (GMT). No. of bitstreams: 1 AlbertoSegundoSpinolaDaHora_DISSERT.pdf: 1386339 bytes, checksum: 65555b4ae8f4bc61d7991b11d9f4dedd (MD5) Previous issue date: 2016-12-02 / Reconhecendo a import?ncia dos cursos de p?s-gradua??o lato sensu na forma??o dos profissionais de n?vel superior do pa?s, cujas exig?ncias tendem a crescer, demandando um aperfei?oamento constante, o presente trabalho se prop?e a desenvolver indicadores para avaliar qualidade e efici?ncia na gest?o dos cursos de especializa??o da Universidade Federal do Rio Grande do Norte. Atrav?s de um estudo te?rico baseado, principalmente, no Paradigma Multidimensional da Administra??o da Educa??o, proposto por SANDER, foi desenvolvida uma pesquisa de abordagem mista, partindo do levantamento de informa??es sobre os cursos de p?s-gradua??o lato sensu, junto a Coordenadores e Vice-Coordenadores, dirigentes, docentes e discentes, al?m da an?lise das caracter?sticas formais desses cursos. Foram alvo dessa pesquisa os cursos presenciais, autofinanciados, no per?odo de 2011 a 2015 (vig?ncia da Resolu??o n? 028/2011 do Conselho de Administra??o da UFRN), a partir da vis?o dos participantes. Como resultado, foram apontados indicadores, juntamente com a proposta de compor uma avalia??o da qualidade na gest?o dos cursos de especializa??o da UFRN, considerando crit?rios como efici?ncia, efic?cia, efetividade e relev?ncia. / Recognizing the importance of the lato sensu postgraduate courses to the formation of the higher education professionals in the country, whose requirements tend to grow, demanding a constant improvement, the present work intends to develop indicators to evaluate quality and efficiency in the management of the specialization courses at the Federal University of Rio Grande do Norte (UFRN). Through a theoretical study based, primarily, on the Multidimensional Paradigm of the Educational Administration, proposed by SANDER, a mixed methods research has been developed, starting from the survey of information from lato sensu postgraduate courses, with the Coordinators and Vice-Coordinators, board members, teachers and learners, in addition to the analysis of the formal characteristics of these courses. The self-financed on-site courses were subjected to this research, from 2011 to 2015 (during the term of the Resolution n? 028/2011 of the Administrative Council of the UFRN), starting from the point of view of its participants. As result, indicators were pointed to compose a quality assessment of the management of specialization courses at UFRN, considering criteria such as efficiency, efficacy, effectiveness and relevance.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-11-06T20:56:31Z No. of bitstreams: 1 KesiaCristineMelo_DISSERT.pdf: 923622 bytes, checksum: 507c48f739c7f6e14ab79e3018dc68fa (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-11-20T22:31:08Z (GMT) No. of bitstreams: 1 KesiaCristineMelo_DISSERT.pdf: 923622 bytes, checksum: 507c48f739c7f6e14ab79e3018dc68fa (MD5) / Made available in DSpace on 2017-11-20T22:31:08Z (GMT). No. of bitstreams: 1 KesiaCristineMelo_DISSERT.pdf: 923622 bytes, checksum: 507c48f739c7f6e14ab79e3018dc68fa (MD5) Previous issue date: 2017-08-24 / A evas?o universit?ria ? considerada um fen?meno complexo, que sofre influ?ncia de diversos fatores e tem causado interesse em pesquisadores dos diversos campos do saber nos ?ltimos anos, a exemplo da educa??o e da administra??o p?blica. Com a implanta??o do Sistema de Sele??o Unificada, paulatinamente implantado pelo Minist?rio da Educa??o nas Institui??es de Ensino Superior, a partir de 2012, as poss?veis causas e as modalidades da evas?o vem sendo discutidas, gradativamente, no meio acad?mico. Partiu-se do princ?pio de que esse novo modelo de sele??o permite a mobilidade, sendo essa uma das formas de evas?o que, nesse estudo, foi compreendida como a mudan?a de curso de gradua??o sem conclu?-lo. Este trabalho se prop?s a identificar os fatores apresentados pelos estudantes do Centro de Ci?ncias Sociais Aplicadas da Universidade Federal do Rio Grande do Norte, que os fazem querer mudar de curso de gradua??o. Essa investiga??o ajudou a compreender uma das modalidades da evas?o, sua real incid?ncia, a influ?ncia na escolha profissional e como o Sistema de Sele??o Unificada se relaciona com a poss?vel mudan?a de curso. A pesquisa caracterizou-se como um estudo de caso qualitativo e explorat?rio, tendo como participantes os estudantes do Centro de Ci?ncias Sociais Aplicadas. Por meio de um question?rio online, identificou-se estudantes que tendiam a mudar de curso e, em seguida, foi realizada uma entrevista com os que se disponibilizaram, tendo os dados sido analisados a partir da an?lise de conte?do. Os resultados apontam a nota obtida no ENEM, como determinante para a escolha do curso de gradua??o pelo SISU. A integra??o universit?ria, chamada de integra??o social, foi considerada negativa e, portanto, propulsora da evas?o juntamente com a insatisfa??o das metodologias utilizadas em sala de aula pelos professores. / University dropout is a complex phenomenon that is influenced by numerous factors. In the last few years, this subject has aroused the interest of many researchers from various different fields, e.g. education and public administration. Since the implementation of the Unified Selection System (SISU), created by the Ministry of Education in 2012, the discussion around the possible causes and types of dropouts has been gradually increasing in the academic environment. It is assumed that this new model of higher education selection allows the mobility between undergraduate courses, which is a peculiarity to be understood and investigated in the contemporary dropout phenomenon, which, in this study, will be understood as the change of undergraduate course without completing it. The aim of this study is to identify the factors presented by the students from the Centre of Applied Social Sciences of the Federal University of Rio Grande do Norte (UFRN) regarding their intention to change to another undergraduate course. This research is a useful tool to understand this phenomenon, its real impact and its influence on the process of selecting a career path, as well as how the Unified Selection System relates to the students? choice of changing their undergraduate majors. This research has a qualitative and exploratory approach. The students of the Centre for Applied Social Sciences who presented the intentionality to change their undergraduate majors where identified by the means of an online questionnaire. After that, those who agreed to participate where interviewed and their information was analysed based on content analysis technique. The results showed that the marks obtained from the High School National Exam (ENEM) are decisive to their undergraduate course choice via SISU. Social integration was deemed to be negative and, therefore, a driving force behind the dropout phenomenon. together with the unsatisfactory teaching methodology adopted by the lecturers.