This is my agenda. My "code of ethics". A structure of intentions. I think it's why I'm here. I'm not serious but take me seriously. Cheez Whiz and potted meat, fluorescent lights and vinyl siding. I'm not laughing at it. I fall for the hype. I'm down with the bonus buys. I don't get anywhere pretending I'm above all that. I'm just having fun with it. Siphoning off some of its energy. Borrowing it indefinitely. Everybody does it. It's best when it's an unlikely source. Metallica borrows from West Side Story and Jay-Z makes Annie a rap star (Don't Tread on Me/ Hard Knock Life). Rework my sources. A dash of Shopper's Food Warehouse and a taste of 425 Monroe Avenue blended with an (un?)healthy dose of (un)popular culture and some (nutra)Sweet's for flavor. / Master of Architecture

Yes / The use of smartphones has become more prevalent in light of the boom in Internet services and Web 2.0 applications. Mobile stores (e.g., Apple’s App Store and Google Play) have been increasingly used by mobile users worldwide to download or purchase different kinds of applications. This has prompted mobile app practitioners to reconsider their mobile app stores in terms of design, features and functions in order to maintain their customers’ loyalty. Due to the lack of research on this context, this study aims to identify factors that may affect users’ satisfaction and continued intention toward using mobile stores. The proposed model includes various factors derived from information systems literature (i.e., usefulness, ease of use, perceived cost, privacy and security concerns) in addition to the dimensions of mobile interactivity (i.e. active control, mobility, and responsiveness). The study sets out 13 hypotheses that include mediating relationships (e.g., perceived usefulness mediates the influence of ease of use, active control, responsiveness and mobility; perceived ease of use mediates the influence of active control). As well as outlining the proposed research method, the research contributions, limitations and future research recommendations are also addressed.

<p>Inledning: Etableringen av e-handel har underlättat vardagen för många människor som nu kan handla produkter över internet, hemifrån och när de vill. Så länge som handel har funnits har även missnöjda kunder varit ett faktum och så länge handeln fortsätter kommer kunder fortsätta att vara missnöjda. E-handeln har gjort att många människor har fått nya shoppingvanor och värderingar, men en del är skeptiska till att handla över internet på grund av att det är krångligt och att de inte får den sinnliga upplevelsen det innebär att handla i en fysisk butik. Missnöjet som uppstår hos kunder som handlar över internet i en virtuell butik, tror vi skiljer sig från det missnöje en kund får efter att ha handlat i en fysisk butik.</p><p>Syfte: Syftet med uppsatsen är att från ett kundperspektiv utveckla en djupare förståelse för om missnöjda kunders agerande skiljer sig åt vid köp i en fysisk butik jämfört med köp i en virtuell butik. Om så är fallet så ska dessa skillnader beskrivas och analyseras för att ytterligare kunskap inom området ska uppnås. Senare ska rekommendationer ges till företag på hur de ska minska de hinder som kunder upplever vid köp i en fysisk och i en virtuell butik då de är missnöjda med en produkt.</p><p>Metod: Vi har genom en induktiv ansats samlat in empiri för att utveckla en djupare förståelse om kunders agerande vid missnöje. Då kunders agerande skulle studeras, ville vi tolka respondenternas ståndpunkter och vi valde att utgå från den kvalitativa metoden. Intervjuer gjordes med respondenter som någon gång hade handlat både i en fysisk butik och i en virtuell butik. De femton respondenterna valdes genom ett bekvämlighetsurval från åldersgruppen 25-34 år.</p><p>Teori: Teorierna vi presenterar består av konsumentbeteende, olika dimensioner av handel, relationsmarknadsföring, kundlojalitet och konsumentens bedömning av företagets kvalitet. Vi beskriver även orsakerna till varför en kund blir missnöjd och hur den agerar i en sådan situation, då vi anser att detta är relevant för att öka förståelsen för läsaren.</p><p>Resultat: För att få upprättelse för sitt missnöje har vi funnit att missnöjda kunder i en virtuell butik inte i samma utsträckning kontaktar butiken vid returnering som kunder i en fysisk butik gör. Förväntningarna på en köpt produkt i en virtuell butik är inte lika stora som produkter köpta i en fysisk butik, vilket påverkar agerandet vid missnöje.</p> / <p>The establishment of e-commerce has faciliated the daily routines for many people. Nowadays they can do purchases through internet, directly from their home and whenever they want. As long as trading has exist, dissatisfied customer has also been a fact and will be as long as we continue trading. New shopping habits and values come with e-commerce. Some customer are skeptical because of the missing sensual experience and because they estimate e-commerce complicated and problematic. We believed the customer dissatisfaction of a purchase through internet, differ from the customer dissatisfaction of a purchase done in a physical store.</p><p>Our purpose with the thesis is to increase the understanding if dissatisfied customer acts differ between purchases made in a physical store from purchases made in a virtual store. If that is the case we will describe and analyze the differences for further knowledge of the subject. Subsequent recommendations will be given to companies on how to reduce the barriers that customers experience when buying in a physical and a virtual store when they are unhappy with a product. For this study we applied a qualitative approach and accomplished fifteen interviews to get a deeper understanding of the customers’ point of view of the disaffected situations. The result presented shows, that unsatisfied customers to a virtual store do not contact the store in the same extent as customers to a physical store. Expectations of a purchased product in a virtual store are not equal to products purchased in a physical store, which affects the behaviour of discontent.</p>

This thesis looks at Thalhimers department store through the lenses of story, history, and theory. It first introduces the intertwining narratives of the author's paternal family and the store's history, then shares the author's personal story of Thalhimers. The second half outlines the master narrative of the American department store then applies "fantasy-theme analysis" and the symbolic convergence theory to stories and artifacts related to Thalhimers. A conclusion discusses the end of the department store era including a deeply personal goodbye from the author.

Syfte och Frågeställning Studiens huvudsyfte är att skapa förståelse för hur layout och gruppering i butiksmiljöer, påverkar inredningsintresserade kvinnors butiksupplevelse. För att besvara studiens syfte har följande frågeställning formulerats: Hur påverkar layout och gruppering inredningsintresserade kvinnors butiksupplevelse i fysiska inredningsbutiker där produkter grupperas efter produktkategorier jämfört med där produktkategorier mixas? Metod, Teoretisk referensram och Empiri Studien är kvalitativ med en komparativ forskningsdesign och jämför två fall vilka utgörs av butikerna Hemtex, i Kalmar, och Hjärterum, i Borås. Den teoretiska referensramen utgörs av teorier om butiksmiljö och butiksupplevelser. Teorier om layout och gruppering har även tagits fram som en del av butiksmiljö. Studiens empiri samlades in genom intervjuer av tre kunder till respektive butik samt genom två stycken observationer, av de två butiksmiljöerna. Analys och Slutsatser I analysen diskuteras empiri och teori, där empirin från respektive butik jämförs. Analysen resulterar i studiens slutsatser vilket visar att olika arbetssätt gällande layout och gruppering i inredningsbutiker resulterar i olika butiksupplevelser. En inredningsbutik vars produkter grupperas efter produktkategorier främjar en funktionsfokuserad butiksupplevelse med dess funktionalitet men begränsade utrymme för inspiration. För en positiv upplevelse lämpar sig arbetssättet därmed bäst vid en målinriktad aktivitet. Vidare visar studien att mixade produktkategorier främjar en inspirationsfokuserad upplevelse med mer utrymme för inspiration men med sämre navigering, för en positiv upplevelse krävs därför mer av personalen vid en målinriktad aktivitet men lämpar sig väl för en fritidsorienterad aktivitet. / Purpose and Research question The main purpose of this study is to create understanding about how layout and space allocation, as aspects of store environments, affect the in-store customer experience (ISCX) of women interested in interior design. A question has been framed to fulfill the purpose of the study: How do layout and space allocation affect the ISCXof women interested in interior design where product are grouped by product categories compared with where product categories are mixed Method, Theoretical frame of reference and Empiricism The study is qualitative with a comparative research design that compares two cases that consist of the two stores Hemtex in Kalmar and Hjärterum in Borås. The theoretical frame of reference consists of theories about store environment and ISCX. These theories has been supplemented with theories about layout and space allocation, as a part of the store environment. The empiricism was gathered by interviews of three customers from each store and by two observations of the two store environments.  Analysis and Conclusions The analysis discuss the empiricism with the theories by comparing the empiricism of each store. The analysis is resulting in the study’s conclusions which show that different ways of working with layout and space allocations in interior design stores result in different ISCX. An interior design store with products grouped by product categories promotes a functional focused ISCX with its functionality but limited space for inspiration. The strategy is therefore most suitable for a targeted activity, for a positive experience. Further the study indicates that mixed product categories promotes an inspiring focused ISCX with more space for inspiration but less navigation, it is therefore most suitable for a leisure activity for a positive experience.

Made available in DSpace on 2015-04-22T22:10:22Z (GMT). No. of bitstreams: 1 Helido Guedes Montenegro Filho.pdf: 2333644 bytes, checksum: 3a009dbcac0a54d285c882e1a0f92df4 (MD5) Previous issue date: 2011-06-02 / O presente trabalho é um estudo de caso no qual foi analisado um processo adotado por uma empresa no Polo Industrial de Manaus. O novo processo foi adotado em decorrência de circunstâncias especiais ocorridas junto aos fornecedores que possuem empresas no município de Manaus, e que ora realizam entregas de matérias-primas para a empresa. Foi implantado um processo que elimina a necessidade de comunicação baseado em dados manuais com os fornecedores, promovendo sincronia com a execução das linhas de manufatura, denominado de entrega direta à linha de produção (EDLP). Esta ferramenta habilitou o fornecedor entregar apenas certa quantidade de estoque necessário as ordens de produção, no momento correto da execução na linha de manufatura, evitando assim estoques desnecessários no armazém da empresa. Os fornecedores recebem os pedidos em ciclos de quatro horas, procedendo assim com suas entregas, na certeza que serão prontamente recebidos, sendo suas peças endereçadas diretamente às linhas de manufatura, para conclusão e adequação aos requisitos dos clientes finais da empresa. O método utilizado para estudar a aplicação do conceito do processo de entrega direta à linha de manufatura foi o Estudo de Caso, pois possibilitou a observação de uma realidade através de um método científico, havendo a necessidade de observar aspectos que validam o processo investigativo como, por exemplo, a confecção de um protocolo de pesquisa. Foi necessário elaborar um referencial teórico da literatura disponível sobre assuntos tais como; a Manufatura Enxuta e o uso de JIT e Kanban, a Produção Sincronizada e o uso do MRP e MRP II e no Suprimento Automático o uso de CRP e VMI. Ainda foi necessário elaborar uma pesquisa bibliográfica em assuntos como a utilização de ferramentas de tecnologia de informação (TI) na cadeia de suprimento, processos colaborativos de suprimento entre os quais se destaca o DSD (Direct Store Delivery). Os dados primários foram coletados através de aplicação de questionários individuais sobre o processo junto ao envolvidos de forma habilitar a comparação entre a teoria analisada e os fatos observados pelo público alvo da investigação. Os dados secundários foram levantados através dos procedimentos e instruções de trabalho referentes ao processo de entrega direta à linha de produção, provendo embasamento documental à pesquisa. Foram ainda analisados fluxos e mapas de processo sempre que disponíveis para consulta, tanto na empresa como nos fornecedores que atuam como parceiros. Portanto, baseado nos indícios levantados observou-se a validade das proposições retiradas da teoria. Após a análise do processo de entrega direta à linha de produção, compreende-se que este processo pode colaborar com a redução dos estoques de processo nas empresas através da promoção de um processo alinhado entre a forma como será executado o plano de produção, e a forma como os fornecedores são acionados e devem responder este chamado. Estes aspectos aliados a tecnologia da informação e um processo controlado de execução sincronizada favorecem o processo de entrega direta à linha de produção, levando a empresa a concluir que não há necessidade de manutenção de estoques intermediários desnecessários ao processo de produção realizado nas linhas de produção da empresa.

The primary goal of retail environments is to stimulate positive behavior from consumers viewing the fulfilled plan of the designer or architect. This study explores the influence of the consumer trait, visual aesthetic sensitivity, upon the visual aesthetic design features of the store environment and consumer behavior. Treatment of the visual aesthetic design features of the retail environment as an integrated, holistic arrangement demonstrate the dynamic interrelation of the environment and perception as explained by Gestalt theory. Data was collected through traditional survey techniques. Statistical analyses using exploratory factor analysis, ANCOVA, and MANCOVA reveal distinct differences between consumers with high versus low visual aesthetic sensitivity in store environment evaluations and consumer behavior.

Inledning: Etableringen av e-handel har underlättat vardagen för många människor som nu kan handla produkter över internet, hemifrån och när de vill. Så länge som handel har funnits har även missnöjda kunder varit ett faktum och så länge handeln fortsätter kommer kunder fortsätta att vara missnöjda. E-handeln har gjort att många människor har fått nya shoppingvanor och värderingar, men en del är skeptiska till att handla över internet på grund av att det är krångligt och att de inte får den sinnliga upplevelsen det innebär att handla i en fysisk butik. Missnöjet som uppstår hos kunder som handlar över internet i en virtuell butik, tror vi skiljer sig från det missnöje en kund får efter att ha handlat i en fysisk butik. Syfte: Syftet med uppsatsen är att från ett kundperspektiv utveckla en djupare förståelse för om missnöjda kunders agerande skiljer sig åt vid köp i en fysisk butik jämfört med köp i en virtuell butik. Om så är fallet så ska dessa skillnader beskrivas och analyseras för att ytterligare kunskap inom området ska uppnås. Senare ska rekommendationer ges till företag på hur de ska minska de hinder som kunder upplever vid köp i en fysisk och i en virtuell butik då de är missnöjda med en produkt. Metod: Vi har genom en induktiv ansats samlat in empiri för att utveckla en djupare förståelse om kunders agerande vid missnöje. Då kunders agerande skulle studeras, ville vi tolka respondenternas ståndpunkter och vi valde att utgå från den kvalitativa metoden. Intervjuer gjordes med respondenter som någon gång hade handlat både i en fysisk butik och i en virtuell butik. De femton respondenterna valdes genom ett bekvämlighetsurval från åldersgruppen 25-34 år. Teori: Teorierna vi presenterar består av konsumentbeteende, olika dimensioner av handel, relationsmarknadsföring, kundlojalitet och konsumentens bedömning av företagets kvalitet. Vi beskriver även orsakerna till varför en kund blir missnöjd och hur den agerar i en sådan situation, då vi anser att detta är relevant för att öka förståelsen för läsaren. Resultat: För att få upprättelse för sitt missnöje har vi funnit att missnöjda kunder i en virtuell butik inte i samma utsträckning kontaktar butiken vid returnering som kunder i en fysisk butik gör. Förväntningarna på en köpt produkt i en virtuell butik är inte lika stora som produkter köpta i en fysisk butik, vilket påverkar agerandet vid missnöje. / The establishment of e-commerce has faciliated the daily routines for many people. Nowadays they can do purchases through internet, directly from their home and whenever they want. As long as trading has exist, dissatisfied customer has also been a fact and will be as long as we continue trading. New shopping habits and values come with e-commerce. Some customer are skeptical because of the missing sensual experience and because they estimate e-commerce complicated and problematic. We believed the customer dissatisfaction of a purchase through internet, differ from the customer dissatisfaction of a purchase done in a physical store. Our purpose with the thesis is to increase the understanding if dissatisfied customer acts differ between purchases made in a physical store from purchases made in a virtual store. If that is the case we will describe and analyze the differences for further knowledge of the subject. Subsequent recommendations will be given to companies on how to reduce the barriers that customers experience when buying in a physical and a virtual store when they are unhappy with a product. For this study we applied a qualitative approach and accomplished fifteen interviews to get a deeper understanding of the customers’ point of view of the disaffected situations. The result presented shows, that unsatisfied customers to a virtual store do not contact the store in the same extent as customers to a physical store. Expectations of a purchased product in a virtual store are not equal to products purchased in a physical store, which affects the behaviour of discontent.

Aim: The purpose of this study is to identify factors that can attract customers to buy online and help the grocers to improve their online grocery services to retain and obtain customers. Design/Methodology/Approach: A qualitative method was used, based on triangulation methodology including observation and interviews of manager and employees. Quantitative data was collected by handing out questionnaire to 204 potential customers and 30 existing customers. Findings: The study shows that product and service quality, time saving and convenience, web page layout, customers’ trust in grocers (service providers), store image and advertising are the important factors that customers consider when they decide to use online grocer service. E- grocers also need to consider these factors when they start online grocery service. Suggestions for Future Research: An extensive study with large population sample and co- operation from other companies can help to generalize the results. Future studies can be extended to include drive-in and shared reception box service method, and consider the cost for the customers in e-grocery sector.

Summary                                                               Overweight and obesity in Sweden and in the rest of the industrialized world continues to increase. This results in increased costs both to society and the healthcare system. Part of this development is the increasing consumption of sugar and that is what should be restricted to tackle this growing social problem. Part of the increased consumption of sugar in Sweden was the launch of pick and mix ingrocery stores.  This study aims to examine how store managers look at their public health responsibilities, and investigate how managers of grocery stores think about health and health aspects in general and about the sugar consumption in particular. Semi-structured "face to face" interviews was used to collect data and seven grocery store managers participated in the study. The interviews were analyzed using concentration of sentences that involves compiling the interviewees' statements into shorter formulations. Results of the study showed that all the store managers claimed to take the health responsibilities that can be expected of them. The health aspects taken into account by the store managers were that they provided good organic and locally produced groceries and that some of them had collaboration with a dietician or people with other professions related to food. It was considered easy to buy good and healthy food by all store managers. The question regarding the introduction of a sugar tax divided the store managers, 4 of them were positive to taxation, while 3 of them were more hesitant about its effects. The conclusion of this study is that store managers are taking some responsibility to the public health by providing healthy alternatives. However there is much more they can do to reduce sugar consumption among the population, thus contributing to an important public health work.