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Assessing the conditions of productivity of individual workers who process information and use IT has been a concern for many researchers. Prior studies have applied different theoretical foundations to study the relationship between IT use and productivity at individual level in post adoption scenarios and have provided mixed results. In the last decades, the proposition that there is a need for a set of factors to be changed in a synchronized fashion when using an IT system has received particular attention. Very little, however, is known about the configurations of these factors at individual level. To investigate this gap, we have designed a new research model of an information worker’s individual productivity when a more aligned IT system is used in a synchronized manner with both individual and organizational factors. The formulated research model is grounded on the complementarity theory, functioning here as a meta-theory guiding the linking of productivity theory, Kirton’s adaption-innovation theory, and several theoretical bodies on the structure of production processes and human resource management. The formulated model was tested in two empirical studies – a longitudinal quasi-randomized field experiment and an online experiment – conducted to investigate configurations of complementary factors that increase productivity when a new, more aligned IT system is used. Overall, the two studies shed important light on configurations of complementary factors and the improvement of the research design to study their impact on IT-enabled productivity. The obtained results contribute to the research that focuses on individual information worker IT-enabled productivity as well as research that rests on the complementarity theory with new configurations of complementary factors that, when matched correctly, can increase individual productivity of information workers. Eventually, the studies presented here advocate that further research is needed to increase our in-depth understanding of complementary factors and their impact on individual IT-enabled productivity of information workers.

This research intends to investigate the relationships among governance environment, organizational structure, information technology governance, information technology use, and information technology performance. An empirical study was conducted to collect from Taiwanese companies. The result shows three major findings. First, small positive effect exists between information technology use and the alignment between governance environment and organization structure. Second, information technology use has positive effects on information technology performance. Finally, the relative governance of IT department does not affect IT use. This research helps organizations understand how information technology governance affects IT use and performance. Organizations could adjust their organization governance strategy to fir its structural and cultural environment in order to improve information technology performance.

The prolific use of social media tools such as blogs and wikis is leading several organizations to adopt these tools. However, success of social media depends on its use by employees to share and seek knowledge. Based on a unique data set obtained from a large multi-national corporation, I examined three different aspects of knowledge seeking and sharing. First, I investigated two-sided network externalities on seeking and sharing. My analysis shows that significant network externalities occur not only at the demand side, which has been the primary focus in prior literature, but also at the supply as well as cross-sides (from supply to demand as well as from demand to supply). Second, I also explored the impact of hierarchical and geographical distribution on knowledge seeking and sharing. My results show that how a firm is structurally organized can yield different influences on the use of corporate social media based on whether the employee is seeking or sharing. Finally, I investigated the impact of social capital. New insights are captured in how different dimensions of social capital influence employee use of corporate social media for seeking and sharing knowledge within the organization. / Business Administration/Management Information Systems

Digitalization is regarded as one of the most important forces in the world today. The unexpected covid-19 had its effects on the auditing process. The effects caused by covid-19 have been positive as well as negative. Many management had to adjust and rethink to find new solutions and methods to continue operating. The management was forced to make a digital transition to adjust to the situation. What is being investigated in this study is how the digitalization contributed to a more efficient auditing or less efficient. We will also like to see the consequnces of the IT-implementation in auditing companies. Previous studies has shown that smaller auditing firms is better equpped at using IT in the thier auditing process. This study will be using a qualitative research method in order to reach the purpose of the study. In order to use the qualitative research method, we used semi structured interviews. The interview concluded responses from 10 authorized auditors in different auditing firms. The conclusion from this study is as follows. The review phase was the most damaged by the rapid introduction of digitization. What is also confirmed is that there is a difference in digital condition between audit firms.

The unexpected outbreak of Covid19 that came in 2020 affected the entire world's population, industries and companies overnight. The auditing industry and its auditors have also been affected by the pandemic and the following crisis. Due to the crisis caused by the pandemic, many company managements have had to rethink and develop new strategies for continued operations. The audit companies and their auditors have been forced to make a digital transition and work remotely using digital tools to continue the audit work. The purpose of the study is to try to assess auditors' perceived change in the audit process and quality in connection with the digital transition that took place during Covid 19. We also want to see if the effects can be explained based on IT application and use depending on agency affiliation, as previous research indicates that smaller audit firms are better at IT implementation, use and are quicker to change. The study uses a qualitative research method in the form of semistructured interviews. The results were obtained by seven authorized auditors from audit firms of various sizes in Sweden. The conclusion that can be drawn from the study is that the pandemic has been a catalyst for digitization in t he auditing industry. Of the three parts of the audit process, the review phase was the most affected part, where the exchange of information was made more difficult, which led to longer lead times. The quality has not suffered to a large extent. It can be noted that there is a certain difference in digital conditions between audit firms.

För att företag idag ska klara av den hårda konkurrensen på marknaden, tillhandahålla och skapa produkter som är framgångsrika, är återkopplingar från kunder på produkter både viktigt och värdefullt för företagen. Det är inte alltid enkelt att få in återkopplingar från kunder, vilket specifikt gäller B2B2C- företag som inte har någon direktkontakt med kundens-kund. För att samla in, hantera och bearbeta återkopplingar från kunder behövs i högre grad relevanta insamlingstekniker och systemstöd för arkivering av informationen. Adoption av kundrelationshanteringssystem (CRM-system) möjliggör för företagen att hantera återkopplingar från deras kunder, men också för att hantera sina företagsrelationer i stort, vilket blir extra viktigt i B2B2C-kontexter. Adoption av CRM-system är riskfyllt och ställer höga krav på företagen, vilket medför att det är extra viktigt att utforska och analysera de befintliga systemen innan beslut om adoption av ett nytt system fattas. För utveckling och förändringar av verksamheters affärsprocesser oavsett om det gäller adoption av nya system, användning av befintliga system eller förändringar i arbetssätt – är processkartläggningar ett användbart tillvägagångssätt för att identifiera nu-läget, för att därefter ta fram förbättringsförslag.  Syftet med denna kandidatuppsats i informatik är att identifiera, kartlägga och beskriva återkopplingsprocessen för tester mellan fallföretaget–återförsäljaren–återförsäljarens kund och genom en entreprenöriell ansats identifiera och presentera ett bör-läge och förslag till förbättringar av processen, som understöds av en eventuell adoption av ett CRM-system eller användning av befintlig CRM-modul hos fallföretaget.  För fallstudien har en entreprenöriell ansats valts, med målet att ge förbättringsförslag utifrån nu- läget mellan fallföretaget, en återförsäljare och återförsäljarens kund. Fem kvalitativa SPIN-intervjuer har genomförts med tre rollinnehavare hos fallföretaget, och en rollinnehavare vardera hos en återförsäljare och en kund till återförsäljaren. SPIN-intervjuerna och kunskaper hämtade från teori och tidigare studier har legat till grund för de MVP-prototyper som tagits fram som förbättringsförslag, vilka har testats och säkerställts i två omgångar.  De tre viktigaste slutsatserna från studien är att med hjälp av processkartläggningar av företagens affärsprocesser är det möjligt att identifiera problem och möjligheter för att utveckla eller skapa mer produktiva och ändamålsenliga processer. En annan viktig slutsats är betydelsen av att utforska och analysera företagens befintliga system innan beslut om adoption av nytt system fattas. Till sist är det viktigt att genomföra både interna och externa möten och utbildningar, för att ta vara på i högre grad värdefulla kunskaper från externa partners och utveckla de interna kunskaperna.

Submitted by Rosana de Almeida (professorarosana@gmail.com) on 2017-03-16T22:23:04Z No. of bitstreams: 1 REDAÇÃO TESE v 15_03_17_ entrega final FGV.pdf: 16617291 bytes, checksum: 983f31273a0a4adb5f81475f05d0c5b9 (MD5) / Approved for entry into archive by Pamela Beltran Tonsa (pamela.tonsa@fgv.br) on 2017-03-17T10:43:10Z (GMT) No. of bitstreams: 1 REDAÇÃO TESE v 15_03_17_ entrega final FGV.pdf: 16617291 bytes, checksum: 983f31273a0a4adb5f81475f05d0c5b9 (MD5) / Made available in DSpace on 2017-03-17T11:05:06Z (GMT). No. of bitstreams: 1 REDAÇÃO TESE v 15_03_17_ entrega final FGV.pdf: 16617291 bytes, checksum: 983f31273a0a4adb5f81475f05d0c5b9 (MD5) Previous issue date: 2017-02-22 / Gradually, increasingly seek to improve the relationship with its external customers and internal, increase productivity and collaboration. With the rise of Web 2.0, the use of social technologies, especially social networks, has favored the knowledge exchange, agility in communication, the informations sharing and resources, the process internal and external and customers approchement. Considering these aspects, this study aims to identify the impact of Corporate Social Network in process and business models on an organization. The corporate social networks can promote the internal processes, especially the business processes and, from change in these processes with Social Network can deliver the emergence of new business models, thus creating value for the organization. This study contributes by presenting a new approach on Corporate Social Network, in relation to the processes and business models. It provides subsidies for the implantation projects and use of Social Net Corportiva of organizations, advances in the concepts of its use as social software and attainment of results for the managers. Presented the aspects on the use and the benefits of the use of the Technology of Information; the Social Nets and the Corporative Social Nets, its infrastructure, environment and functionalities. One identifies the types of business processes and argue aspects of the Social BPM - Business Process Management, beyond the business-oriented Models that conceptualized and characterized. The change and its importance in the enterprise environment and the creation of value for the organization from the processes and of the models of business also are treated. Research based on the qualitative approach. This is a case of study of a Brazilian business group, based in the state of Minas Gerais. The data constructed by means of the technique of semistructuralized interview. In the analysis of the empirical phase the content analysis technique was used to examine the data, supported by qualitative data analysis software. It verified in 568 references that the Corporative Social Net (CSN) could be use as social software in the business processes and, still, it can enable the emergence of new MN from its use. The creation of value by CSR is evidenced in the internal processes of the commercial area, generating value to the organization. The results showed that the implementation and use of CSR in business processes impact the business group here studied. The agility, the co-creation in the processes, creates value and positive results for the organization. / Cada vez mais as empresas buscam melhorar o relacionamento com seus clientes externos e internos, aumentar a produtividade e a colaboração. Com a ascensão da Web 2.0, o uso das tecnologias sociais, principalmente as redes sociais, tem favorecido a troca de conhecimento, a agilidade na comunicação, o compartilhamento de informações e recursos, os processos internos e externos e a aproximação com clientes. Considerando esses aspectos, este estudo tem por objetivo identificar o impacto do uso da Rede Social Corporativa nos processos e nos modelos de negócios de uma organização. As redes sociais corporativas podem favorecer os processos internos, principalmente os processos de negócio e, a partir da mudança nesses processos pelo uso da Rede Social Corporativa pode propiciar o surgimento de novos modelos de negócio, criando assim, valor para a organização. Este estudo contribui apresentando nova abordagem sobre Rede Social Corporativa, em relação aos processos e os modelos de negócio. Oferece subsídios para os projetos de implantação e uso de Rede Social Corportiva de organizações, avança nos conceitos da sua utilização como software social e obtenção de resultados para os gestores. Apresentam-se os aspectos sobre o uso e os benefícios do uso da Tecnologia de Informação; as Redes Sociais e as Redes Sociais Corporativas, sua infraestrutura, ambiente e funcionalidades. Identifica-se os tipos de processos de negócio e discuti-se aspectos da Social BPM – Business Process Management, além dos Modelos de Negócios que são conceituados e caracterizados. A mudança e sua importância no ambiente empresarial e a criação de valor para a organização a partir dos processos e dos modelos de negócio, também são tratados. A pesquisa se alicerça pela abordagem qualitativa. Trata-se de estudo de caso de grupo empresarial brasileiro, sediado no estado de Minas Gerais. Os dados foram construídos mediante a técnica de entrevista semiestruturada. Na análise da fase empírica utilizou-se técnica da análise de conteúdo para examinar os dados, com apoio de software de análise de dados qualitativos. Constatou-se em 568 referências que a Rede Social Corporativa pode ser usada como software social nos processos de negócio e, ainda, pode possibilitar o surgimento de novos modelos de negócio a partir da sua utilização nestes. A criação de valor pela RSC está evidenciada nos processos internos da área comercial, gerando valor à organização. Os resultados evidenciaram que a implantação e o uso da RSC nos processos de negócios impactam o Grupo empresarial estudado. A agilidade, a co-criação nos processos, criam valor e resultados positivos para a organização.

Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2011-06-10T16:45:39Z No. of bitstreams: 1 71070100692.pdf: 3539597 bytes, checksum: 49a2150b74e5119c2d61894e84192a6f (MD5) / Approved for entry into archive by Gisele Isaura Hannickel(gisele.hannickel@fgv.br) on 2011-06-10T17:13:59Z (GMT) No. of bitstreams: 1 71070100692.pdf: 3539597 bytes, checksum: 49a2150b74e5119c2d61894e84192a6f (MD5) / Approved for entry into archive by Gisele Isaura Hannickel(gisele.hannickel@fgv.br) on 2011-06-10T17:15:05Z (GMT) No. of bitstreams: 1 71070100692.pdf: 3539597 bytes, checksum: 49a2150b74e5119c2d61894e84192a6f (MD5) / Made available in DSpace on 2011-06-10T18:56:20Z (GMT). No. of bitstreams: 1 71070100692.pdf: 3539597 bytes, checksum: 49a2150b74e5119c2d61894e84192a6f (MD5) Previous issue date: 2011-05-09 / The main objective of this study is to examine the effects of the information technology (IT) usedecisions over IT performance. There is a great need to justify the investments in this area and an expectation to promote superior performance from the use of IT resources and capabilities. Therefore, it is important to clarify the IT value and role in the firms. Changes and high velocity marketing contexts are major challenges to environmental organizations. In this sense, the IT use decisions should be able to mobilize IT resources and capabilities to respond to organizational environment changes and IT performance should be evaluated for their contribution to business processes, rather than to try linking on a direct relationship to overall performance in which many variables obscure the real IT value. This study is based on resource-based view of the firm (RBV), dynamic capabilities and complementarities of organizational resources. Two guidelines are proposed for IT use decisions. The first one is driven by IT reconfigurability and complementary capabilities. The second one is driven by IT infrastructure, personal and partnerships assets. The performance is evaluated by the IT use competences in terms of aspects of their functionality and market requirements relative to IT process. This empirical investigation assessed its goal considering a sample of professionals responsible for IT decision making and planning in Brazilian organizations. Datas were analyzed through partial least squares path modeling (PLS-PM). The main results indicated strong and significant effects of capabilities-oriented IT use decisions over their assets-oriented. It was revealed that personal assets-oriented IT use decisions are the ones that influence the performance of IT funcionality competences. Finally, it was evident the importance of IT use decisions treatment as a dynamic capability even without the influence of the moderating effect of the turbulence of organizational environment. The main scholarly contributions are filling the gap of decisions involving the use of IT, its performance on process level within the organizational context of Brazil, and theoretical use of the resource-based view of the firm and dynamic capabilities as background able to promote IT value. Among the main contributions to professional practices stands out to take in account of reconfigurability and complementarity capability of IT resources in their use decisions along with other organizational resources so that they can get a better process performance. The study shows promising future researches in assessing the IT value and development of measures and constructs more appropriate to its evaluation. / O objetivo principal do estudo é verificar os efeitos das decisões do uso da tecnologia da informação (TI) no seu desempenho. Existe uma grande necessidade de justificar os investimentos realizados nessa área e uma expectativa de promover um desempenho superior com o uso dos recursos e capacidades da TI. Portanto, é importante esclarecer o seu valor e o seu papel nas organizações. Mudanças e contextos mercadológicos de rápidas transformações são grandes desafios ao ambiente das organizações. Nesse sentido, as decisões do uso da TI devem ser capazes de mobilizar os recursos e capacidades da TI para responder às mudanças do ambiente organizacional e o desempenho desse uso deve ser avaliado pela contribuição aos processos de negócio, ao contrário de insistir numa relação direta ao desempenho geral em que muitas variáveis ofuscam o real valor da TI. O estudo fundamenta-se na visão baseada em recursos da firma, nas capacidades dinâmicas e na complementaridade dos recursos organizacionais. São propostas duas orientações para as decisões do uso da TI. A primeira orientada pelas capacidades de reconfigurabilidade e complementaridade da TI. A segunda orientada pelos ativos de infra-estrutura, pessoal e parcerias. O desempenho é avaliado pelas competências do uso da TI em relação aos aspectos de sua funcionalidade e de mercado, em nível das exigências do seu processo. O estudo avaliou empiricamente seu objetivo numa amostra de profissionais responsáveis pela tomada de decisão e planejamento de TI em organizações brasileiras. Os dados foram analisados através da modelagem de caminhos por mínimos quadrados parciais. Os principais resultados apontaram fortes e significantes efeitos das decisões do uso da TI orientadas pelas capacidades sobre as decisões orientadas pelos ativos de TI. Revelou-se que as decisões orientadas pelos ativos de pessoal são as únicas que influenciam o desempenho das competências de funcionalidades da TI. Por último, foi evidenciado a importância do tratamento das decisões do uso da TI como uma capacidade dinâmica mesmo sem influência do efeito moderador da turbulência do ambiente organizacional. As principais contribuições acadêmicas são o preenchimento da lacuna que envolve as decisões do uso da TI, seu desempenho em nível de processo dentro do contexto organizacional brasileiro e o usoteórico da visão baseada em recursos da firma e das capacidades dinâmicas como pano de fundo capaz de promover o valor da TI. Dentre as principais contribuições para a prática profissional destaca-se a consideração das capacidades de reconfigurabilidade e complementaridade dos recursos de TI nas decisões do seu uso junto aos demais recursos organizacionais para que se possa obter um melhor desempenho dos processos. O estudo aponta pesquisas futuras promissoras na avaliação do valor da TI e no desenvolvimento de medidas e construtos mais apropriados para sua avaliação.