The HIV and AIDS pandemic is arguably the greatest threat facing the world today. The pandemic has a far-reaching impact on society, including the workplace. The effect in the workplace is observed in various areas including a reduction in certain skills levels, mortality and declining job performance of employees living with HIV or AIDS. In addition, the fear of discrimination and stigmatisation prevents infected employees from disclosing their HIV status, thus driving the pandemic underground. Despite the potential negative impact that is looming, many employers still do not have any workplace support programmes in place to manage HIV and AIDS in their organisations. However, some employers have implemented workplace support programmes. This research thus explored the influence of workplace support programmes on the job performance of employees that were living with HIV or AIDS. The findings suggest that job performance is positively influenced where workplace support programmes have been implemented. / Industrial and Organisational Psychology / M.Comm. (Industrial and Organisational Psychology)

Recruitment consultants today are faced with considerable stress and challenges as a result of their work. They must cope effectively with these challenges in order to deliver effective job performance, which is crucial to an organisation’s survival. In this study the relationship between sense of coherence, self-efficacy and job performance amongst recruitment consultants was investigated. The Orientation to Life Questionnaire, Generalised Self-efficacy Scale and a job performance measure comprising key performance indicators were used. The study was conducted with 99 recruitment consultants at a national recruitment organisation in South Africa. While a theoretical relationship was determined, this was not supported by the empirical investigation. Relationships did, however, emerge for the comprehensibility component of sense of coherence to job performance total and for two of its dimensions (namely customer service and productivity). A regression model, comprising comprehensibility and meaningfulness, emerged as a significant predictor of total job performance. / Industrial and Organisational Psychology / M.Com. (Industrial and Organisational Psychology)

The present paper aimed to study the culture in Sweden and Finland, by analyzing two research centers of one multinational organization in each location. Hofstede’s cultural framework was used as a benchmark for the research. Further, the study investigated the significant impact that culture has on innovation and job performance. To achieve the purpose, quantitative approach was adopted and a self-competition questionnaire was distributed to the employees of both research centers. Two hypotheses were tested concerning with the relationship between any of Hofstede’s cultural dimensions and innovation, respectively job performance. After a regression analysis was conducted, two models were created which described the impact of the cultural constructs. All of Hofstede’s initial four dimensions indicated a relationship with innovation, while only individualism and uncertainty avoidance showed to be significant in predicting job performance. An unexpected result was discovered in the individualism index, which has drastically shifted, putting Finland in the collectivist societies, with Sweden following the same trend. The study’s results should be able to contribute to the better understanding of culture’s influence on innovation and job performance in multinational organizations and help practitioners by demonstrating the importance of considering culture’s effect.

A economia mundial encontra-se em estado de constante mudança impulsionada por fatores como desintermediação e desregulamentação que aliadas à evolução tecnológica resultam na redução de elos das cadeias de valor agregado que unem agentes que ofertam e demandam produto e serviços. O resultado dessa redução de elos é uma crescente aproximação entre os extremos das cadeias de valor agregado. Os canais de distribuição cumprem o importante papel de promover a entrega de produtos e serviços do agente que oferta para o agente demandante. Na indústria financeira de varejo os canais eletrônicos de distribuição já respondem por aproximadamente 85% das transações, reconfigurando portanto a logística de distribuição bancária que têm como forças-motrizes a convergência e a mobilidade. Nos canais eletrônicos bancários o cliente se identifica antes de realizar sua transação, transformando dessa maneira o fluxo pré-identificado de clientes no ativo mais valioso da instituição, fazendo do uso eficaz de sua ferramenta de gestão do relacionamento com cliente, um instrumento de vantagem competitiva. No sentido de se conferir uma maior capacidade de interpretação à ferramenta de gestão do relacionamento com clientes, buscou-se incorporar os tipos psicológicos ao elenco de variáveis que descrevem seu\' comportamento financeiro. O presente estudo utilizou uma amostra de 876 atendentes de um call center de uma instituição financeira de varejo com o propósito de se identificar evidências de associação entre os tipos psicológicos dos atendentes, apurados pela aplicação do Keirsey Temperament Sorter, e seus comportamentos financeiros e desempenhos profissionais. Foram desenvolvidas análises descritivas e qualitativas. As atitudes Introversão Extroversão apresentaram-se como as variáveis com maior poder de explicação das evidências de associação encontradas. / World economy is facing an ever changing scenario due to desintermediation, deregulation and technology evolution causing a reduction in the size of the value added chain that gathers demand and offer economic agents. The distribution channels play the important role of delivering products and services from the offer agent to the demand agent. In the retail banking industry the electronic channels, that represent approximately 85% of the transactions, are reshaping the distribution logistics empowered by two main drivers: convergence and mobility. In the banking electronic channels the customer has to identify himself before he does his transaction, by doing so the pre identified flow of customers becomes the most valuable corporate asset, transforming the CRM into a competitive advantage tool. In order to provide the CRM a better understanding, the psychological types were added to the variables that describe the customer behavior. This study used a sample of 876 attendants from a retail bank call center searching for evidences of association among psychological types of the attendants that answered the Keirsey Temperament Sorter, and their financial behavior and professional performance. Descriptive and qualitative analysis were developed. Introversion and Extraversion attitudes were the variables that showed the more significant evidences among the associations that were found.

The thesis describes and evaluates selected eduacational aspects of human resources management. It introduces some recent conceptions of specialization and evolution from personnel administration through personnel management to human resources management as the unity of emloyee development and utilization of their potential to achieve organization`s objectives according to their needs. It outlines the structure of human resources management (recruitment, performance management, evaluation {\dots}) and compares the aplication of principles of specialization in the work of a human resources manager and a line manager. Subsequently, several determinants of educational processes within human resource management are pointed out in connection with human factors (personality, health, human relations) and job performance (work, free time, work environment). Furthermore, educational dimension of human resources management is evaluated. In the final part Possible prognosis and future expectations are included. Namely, the worth of information for functioning of organizations and comparing the modern roles of technology with the role of humanity in the modern world.

Este estudo tem por objetivo contribuir para a investigação sobre as relações entre as práticas de GERH, o engajamento no trabalho e resultados no nível do indivíduo: desempenho no cargo e intenção de sair da organização. A pesquisa bibliográfica demonstrou a multiplicidade de Práticas, Sistemas de Práticas de GERH, com convergências e divergências. O referencial Amo Framework para a definição das Práticas se mostrou, ao menos conceitualmente, um modelo robusto e integrador do plano organizacional para o plano individual. Empiricamente, encontramos forte associação entre as Práticas de GERH orientadas pelo AMO e o Engajamento o que, sem dúvida, é uma contribuição para o \"Problema da Caixa Preta\". Ainda quanto à pesquisa bibliográfica, foi analisado o construto engajamento no trabalho e suas diversas linhas teóricas, variáveis antecedentes e escalas de mensuração. Foi definido modelo teórico que relaciona as Práticas de GERH, os resultados individuais, o engajamento no trabalho e variáveis antecedentes relevantes associadas ao engajamento, que foi testado via Modelagem de Equações Estruturais (Lavaan- R), atendendo aos requisitos de qualidade de ajuste (GOF), com parâmetros considerados bons. O foco desta pesquisa foi trazer o construto de engajamento no trabalho para o debate acadêmico no Brasil e seu papel na Gestão Estratégica de RH. Desse modo, em tempos de alta competitividade, podemos afirmar que um dos objetivos da GERH deve estar ligado à promoção dos níveis de Engajamento. Nesse estudo, ficou demonstrada a robustez do construto e sua mensuração, a validade discriminante com outros construtos e na amostra pesquisada a associação significativa direta em relação ao Desempenho no Cargo e a Intenção de Sair. Foram confirmadas as hipóteses com respeito à importância do engajamento no trabalho - quer seja em sua associação direta com as variáveis de resultado individuais, quer seja pela sua associação indireta nas relações entre as Práticas de GERH (e Suporte Percebido) e as variáveis consequentes pesquisadas. Como contribuições da tese para a Teoria, consideramos que os resultados desta tese fazem avançar a compreensão acerca do \'Problema da Caixa Preta\' ao demonstrar a forte associação positiva entre as Práticas de GERH e o engajamento no trabalho e este com comportamentos e atitudes desejáveis. Sugestões para futuras investigações bem como implicações teóricas, metodológicas e práticas são discutidas. / This study aims to contribute to research on the relationships between the practices of SHRM, work engagement and results at the individual level: performance and intention to leave the organization (reverse). The bibliographical research demonstrated the multiplicity of Practices, Systems of Practices of SHRM, with convergences and divergences. The Amo framework for the definition of Practices has been shown, at least conceptually, as a robust and integrative model. Empirically, we find a strong association between the AMO oriented practices and the engagement, which undoubtedly contributes to the \'black box problem\'. As for bibliographical research, the work engagement construct and its various theoretical lines, antecedents variables and measurement scales were analyzed. It was defined a theoretical model that relates the SHRM Perceived Practices, the individual results, the engagement in the work and relevant antecedent variables associated to the engagement, which was tested using Structural Equation Modeling (Lavaan-R), meeting the requirements of quality of fit (GOF), with parameters considered good. The focus of this research was to bring the work engagement construct to the academic debate in Brazil and its role in SHRM. Thus, in times of high competitiveness, we can say that one of the objectives of the SHRM must be linked to the promotion of levels of work engagement. In this study, the robustness of the construct and its measurement, the discriminant validity with other constructs and a direct significant association with respect to job performance and the Intention to leave (reversed) were proved. The hypotheses regarding the importance of engagement at work - whether in their direct association with the individual outcome variables or their indirect association in the relationship between the Practices of SHRM Perceived Practices, and Perceived Support and the consequent variables were confirmed in the sample. As contributions of the thesis to the Theory, we consider that the results of this thesis advances the understanding about the \'Black Box Problem\' by demonstrating the strong positive association between the SHRM Practices and the work engagement and the latter with desirable behaviors and attitudes. Suggestions for future investigations as well as theoretical, methodological and practical implications are discussed.

This diploma thesis describes and analyses the factors influences the working performance. It deals with the basic terms from the management area about the working performance. Mainly the terms work performance, work efficiency, working performance management are described, also the factors influencing the working efficiency are described. It clarifies the difference between the personal assumptions for the working performance relating directly with the worker and external factors, which cannot be influenced by the worker. Thesis is closely aimed at the process and setting which emerges from the organisation running. These factors are verified by the research done at the secondary school in Pribram. The research is executed by quantitative method with the usage of questionnaires. These questionnaires were drawn up that it enabled to compare with the analysis of current definitions of the working performance and working productivity. In the implementation of the research were compared the influences of the individual groups of factors which influence the pedagogical workers' working productivity on the secondary high schools in Pribram. The analysis of the current definitions dealing with the working performance and productivity were confirmed.

Participating in this study were 251 decorator consultants. The decorator consultant position is a direct sales position. The primary objective of this study was to demonstrate that a relationship existed between decorators' selection test scores and their job performance. The SRA Verbal Form, the EAS Numerical Ability Test, the EAS Space Visualization Test, and the Sales Attitude Checklist were evaluated as potential selection tests. Behavioral criteria and managerial ratings were used to assess job performance. Correlational analyses revealed that all the tests but the SRA Verbal Form were significantly correlated with two or more criteria.

Magister Administrationis - MAdmin / In an attempt to make South Africa a more just society after the first democratic elections on 27 April 1994, the South African society had to undergo a number of radical changes which impacted the social, economical, political and educational arena. These changes have influenced recruitment, retention and turnover. Changes at leadership levels in the private and public sphere coupled with a huge exodus of highly skilled professionals are evident as topics of equality and social justice appear at the top of company agendas. Many proponents have conducted research on organisational justice and the fact that more than twenty five thousand articles have been published on job satisfaction attest to the importance of these two variables on organisational performance. In an article examining past, present and future states of organisational justice it is argued that organisational justice has the potential to explain many organisational behavioural outcome variables. An investigation of the relationship between organisational justice perceptions and work behavior found job satisfaction to be made up of a large fairness component. The rationale behind the support for the study is the argument that employees who perceive that they have been fairly treated is likely to hold positive attitudes about their work, their work outcomes and their managers. If South African organisations wish to remain competitive then organisations need to understand how perceptions of justice influence attitudes and behaviour and consequently affect the success of the organisation. Agricultural Colleges, a division of the Department of Agriculture are no exception. The Agricultural Colleges' primary aim is to provide training to its prospective communities, and is continuously being evaluated in terms of how well its academic employees achieve its vision, mission and goals. It is evident from responses to job advertisements, low morale and high turnover that most of the academic employees in Agricultural Colleges are dissatisfied with their jobs, pay, management and the institutions based on their current salary. Attracting, recruiting and retraining highly skilled, internationally marketable and mobile employees are critical factors in determining the present and future success in agricultural training in South Africa. Limited research to examine the effects of organisational justice on organisational outcomes in an environment where the workforce consists of academics is the gap this research attempts to fill. This study is designed to assess the impact of organisational justice on job satisfaction of academic employees in agricultural colleges in South Africa. Also, to determine whether biographical values influence the relationship between organisational justice and job satisfaction. / South Africa

Magister Scientiae Dentium - MSc(Dent) / ‘A satisfied worker is a happy worker’, this statement by Robbins (1998), sums up the importance of job satisfaction. Locke (1976), defined job satisfaction as the ‘positive emotional state resulting from the appraisal of one’s job and job experiences’. The Northern Cape province is the largest province in South Africa, by area. Oral health mainly focuses on primary health care and pain relief. Dental staff in the public sector are employed at district level, and not at sub-district level. This scenario requires dental staff (dentists, dental therapists, oral hygienists and dental assistants) to travel to rural areas that have working conditions that are not always optimal for dental treatment. Faced with numerous work-related challenges, it is believed that staff morale and motivation is particularly low in the province, as in the rest of South Africa in the public health sector (Howse, 2000). This research assessed the job satisfaction of dental staff in the public sector in the Northern Cape, and aims to make management aware of the need and the importance of oral health services, for staff and patients. The study found that the majority of the dental staff appear to enjoy their working environment (60%), love what their job entails (76%), and would like to continue their job in the long run (74%). Eighty percent of the participants reported that they experienced teamwork and 71% appreciated the support of their staff, which are very positive findings. However, it appears that the staff are not totally happy or satisfied with their work environment, and have identified various factors that need to be addressed to improve their job satisfaction. Seventy-four percent of the staff listed resources (human, financial, physical) as the major work-related factors that need to be addressed to improve their job satisfaction. iii The majority of the dental staff reported that the staff shortage, the poor communication with their administrator, the inadequate quantity and quality of equipment, the limited services being offered to patients, the lack of opportunities to make use of and improve their clinical skills, and their salary, are factors that need to be addressed to improve their job satisfaction. Just over half of the participants also stated that the salary they earn is not as important as the satisfaction gained from serving the public, and 80% of the participants felt that their job allows them to make a contribution to their community. Having a significant proportion of staff who feel that the salary they earn is not as important as serving their community is both interesting and praiseworthy. The dental staff seem to be giving of their best despite their current work environment, but expressed a need and willingness to deliver a more comprehensive oral health service that makes full use of their clinical skills, and that is not constrained by a lack of finances or limited treatment options. This is a positive foundation that needs to be built on to improve a service that clearly needs improving. The Department of Health of South Africa should provide adequate oral health services to the public, and should ensure that the dental staff are satisfied with their jobs. By identifying areas of concern that affect job satisfaction, these specific areas can be improved (Shugars et al, 1990). By increasing the dental staff’s job satisfaction, the staff morale can be improved. This will lead to increased productivity and quality of care (Harris et al 2008; Syptak et al, 1999). Satisfied practitioners are particularly important for a successful dental practice and the well-being of patients (Puriene et al, 2008a).