Systemet som kallas Beroendekartan skall kunna användas av anställda på Försäkringskassan IT för att ta fram information om kodberoenden. Tekniken för att ta fram och visa informationen är utvecklad, men webbgränssnittet som användare möter är inte så intuitivt som det borde vara, och risken är att den tänkta användaren har svårigheter att använda webbgränssnittet för att hitta den information hen behöver. Rapporten skall genom användbarhetstester undersöka webbgränssnittets användbarhet och föreslå förbättringar. Förbättringar kommer att fokusera på webbgränssnittet och presenteras i form av mockups. Rapporten kommer också gå in på webbgränssnittets användarvänlighet och om språket i systemet är väl anpassat till användaren..

<p>In many command and control situations the understanding of dynamic events is crucial. With today’s development of hard- and software architecture, we have the possibility to visualize data in two-dimensional (2D) and three-dimensional (3D) images. The aim of this thesis is therefore to investigate different approaches to visualizing dynamic events. The visualization techniques investigated include 2D animation and time representations as markings on a 2D map. In 3D the visualization technique investigated is the “space time-cube” A further aim is to study whether the Cue Probability Learning (CPL) paradigm can be used to evaluate visualizations.</p><p>By mapping time onto a spatial dimension, in the 2D visualization as lines with different densities and in 3D as height over the map, a simultaneous visualization of space and time is possible. The findings are that this mapping of time onto space is beneficial to users as compared with animations, but the two mapping techniques are not interchangeable. If a task requires judgments of metric spatial properties, a 2D visualization is more beneficial; however, if the task only requires judgments of more qualitative aspects, a 3D visualization is more beneficial.</p><p>When we look at a 3D visualization, we utilize different sources of depth information. These sources are always present and each defines either a 3D scene or a projection surface. By using these different sources of depth information wisely, a visualization can be created that efficiently shows relevant information to a user while requiring a minimal amount of specialized hardware.</p><p>Finally, the CPL paradigm seems to be a worthwhile option as an experimental paradigm in visualization experiments. One of the advantages of CPL is that novice users can be trained to be task experts in a controlled and time-efficient way.</p>

<p>This thesis deals analytically and through design with the issue of Human­Computer Interaction (HCI) with mobile devices; mobile interaction. Specifically, it is an investigation into and a capitalization on the multistable kinds of relations that arise between the threefold of human user, artifact, and world, and how dealing with this kind of technology and these relations in many ways must be regarded as different from mainstream HCI. This subject matter is theoretically, methodologically, and empirically approached from two to HCI unconventional outlooks: a phenomenological and a design-oriented attitude to research. The main idea pursued in this work is that while HCI for historical reasons follows a tradition of disembodiment, its opposite—embodiment—needs to come into view as an alternative design ideal when dealing with mobile interaction. The tradition of disembodiment in HCI, how it is applied within mobile interaction, and the conceptual switch in focusing on embodiment and human, technology, world relations are thoroughly analyzed and discussed. A proper understanding of these issues are seen as necessary for the primary purpose of this book: to provide designers of mobile interaction with the conceptual means needed to construct new and better styles of mobile interactions. To equip designers and researchers with the possibility of choosing an alternative path, the book provides a range of alternative conceptualizations for design, modeled primarily around phenomenological concepts such as embodiment, meaning, and involvement. In order to minimize the distance between these new notions and how they may be practically applied for design, four research prototypes are presented and discussed that all in different ways capitalize on these conceptualizations. The thesis concludes with an empirical-style study, which uses the Repertory Grid Technique to elicit the participants’ experiences of using a number of mobile information technology devices, including the research prototypes presented in this work.</p>

<p>Three-dimensional (3D) interfaces are made with the ambition to reinvent traditional two-dimensional (2D) displays into intuitive 3D environments that allow natural interactions and guarantee users’ satisfaction. However, reality is far from the expectations and 3D interfaces remain experimental. The results of empirical studies comparing 2D and 3D interfaces are incoherent and do not indisputably endorse the development of 3D applications. The reason behind this incoherency is that empirical comparisons often discard several factors that go beyond the specific style of the interface itself although they play a major role in human performance. Specifically: perceptual factors, factors related to semantics, contextual factors.</p><p>The identification of these factors was carried out through a set of empirical studies tackling two applications domains: information management (namely, the retrieval of data and on spatial memory tasks) and Air Traffic Control. Concerning the first domain, the results suggest that 3D interfaces can support spatial memory if the 3D interface is provided with a spatial structure that has also a semantic function. Also, the specific content of the objects disseminated in the 3D structure seem to affect performance. It is argued that when there is a strategic coupling of the semantics of the spatial structure with the meanings of the objects, 3D interfaces could enhance spatial memory. Concerning the second domain, the results indicate that 3D interfaces could support controllers’ tasks only for a limited set of activities. These do not include standard monitoring tasks where the presence of 3D would actually cause detriment to the performance due to perceptual biases. Finally, it is claimed that the idea of familiarity with an interface style can affect the way people interact with it and, despite the fuzziness of the concept, familiarity may represent a real challenge in users’ acceptance of 3D interfaces. </p>

<p>This thesis investigates new ways of using information visualization to support collaboration in co-located work. To study this phenomenon, Multiple Viewer Display Environments (MVDEs) with independent views have been applied to present information such that all viewers at the same time and in the same display can see correct views of 3D models, see correctly oriented text and see different parts and aspects of information in each view. Several prototypes have been developed either as proof of new conceptual designs or to evaluate particular research questions. These prototypes have been used to investigate general properties that apply to co-located collaborative visualizations. </p><p>A prototype system to keep track of the viewpoints and information in the independent views was implemented on MVDE hardware to support discussions on future command and control environments and to provide the necessary framework for conducting empirical studies (Paper II). Another prototype, the in situ tomographic display, was developed to support presentation of spatial 3D data (e.g., temperature or airflow) in 2D views in situ with working environments (Paper III). In addition to the visualization systems, a technique for high precision pen-based interaction in rear-projection display environments - the PixelActiveSurface – was developed (Papers IV and V). </p><p>The empirical studies evaluate how new forms of visualization in MVDEs with independent views affect the way information is perceived and can be shared in collaboration. The conclusion is that multiple independent views can provide more effective and efficient visualization when the following conditions are met: text is oriented towards the viewer (Paper VI), different aspects of information are coordinated between different views of the same display (Paper VIII) and correct views of 3D models are used to compare ordinal information and relations in spatial data (Paper VII). However, for the techniques to support co-located work efficiently, it is necessary that the type of work and the task to be solved are first properly analyzed and understood (Papers VII and IX).</p>

This thesis deals analytically and through design with the issue of Human­Computer Interaction (HCI) with mobile devices; mobile interaction. Specifically, it is an investigation into and a capitalization on the multistable kinds of relations that arise between the threefold of human user, artifact, and world, and how dealing with this kind of technology and these relations in many ways must be regarded as different from mainstream HCI. This subject matter is theoretically, methodologically, and empirically approached from two to HCI unconventional outlooks: a phenomenological and a design-oriented attitude to research. The main idea pursued in this work is that while HCI for historical reasons follows a tradition of disembodiment, its opposite—embodiment—needs to come into view as an alternative design ideal when dealing with mobile interaction. The tradition of disembodiment in HCI, how it is applied within mobile interaction, and the conceptual switch in focusing on embodiment and human, technology, world relations are thoroughly analyzed and discussed. A proper understanding of these issues are seen as necessary for the primary purpose of this book: to provide designers of mobile interaction with the conceptual means needed to construct new and better styles of mobile interactions. To equip designers and researchers with the possibility of choosing an alternative path, the book provides a range of alternative conceptualizations for design, modeled primarily around phenomenological concepts such as embodiment, meaning, and involvement. In order to minimize the distance between these new notions and how they may be practically applied for design, four research prototypes are presented and discussed that all in different ways capitalize on these conceptualizations. The thesis concludes with an empirical-style study, which uses the Repertory Grid Technique to elicit the participants’ experiences of using a number of mobile information technology devices, including the research prototypes presented in this work.

Three-dimensional (3D) interfaces are made with the ambition to reinvent traditional two-dimensional (2D) displays into intuitive 3D environments that allow natural interactions and guarantee users’ satisfaction. However, reality is far from the expectations and 3D interfaces remain experimental. The results of empirical studies comparing 2D and 3D interfaces are incoherent and do not indisputably endorse the development of 3D applications. The reason behind this incoherency is that empirical comparisons often discard several factors that go beyond the specific style of the interface itself although they play a major role in human performance. Specifically: perceptual factors, factors related to semantics, contextual factors. The identification of these factors was carried out through a set of empirical studies tackling two applications domains: information management (namely, the retrieval of data and on spatial memory tasks) and Air Traffic Control. Concerning the first domain, the results suggest that 3D interfaces can support spatial memory if the 3D interface is provided with a spatial structure that has also a semantic function. Also, the specific content of the objects disseminated in the 3D structure seem to affect performance. It is argued that when there is a strategic coupling of the semantics of the spatial structure with the meanings of the objects, 3D interfaces could enhance spatial memory. Concerning the second domain, the results indicate that 3D interfaces could support controllers’ tasks only for a limited set of activities. These do not include standard monitoring tasks where the presence of 3D would actually cause detriment to the performance due to perceptual biases. Finally, it is claimed that the idea of familiarity with an interface style can affect the way people interact with it and, despite the fuzziness of the concept, familiarity may represent a real challenge in users’ acceptance of 3D interfaces.

The topic of this thesis is how computer applications can support knowledge sharing between individuals in an organization. The thesis particularly focuses on solutions that facilitate for people to find other persons to share knowledge with, rather than solutions where information is stored in some kind of database for the purpose of being reused by other persons. The thesis describes one shorter and one longer ethnographic study about information and knowledge sharing in two different settings. The studies have shown that what actions people take when they search for information and knowledge depends on the problem itself, and on the situation in which the problem occurs. The results from the studies indicate that supporting people in knowing about others’ activities and availability would be more important when supporting knowledge sharing, than a specific knowledge system with the purpose of storing information to be reused as knowledge. This awareness can be supported in a number of different ways, some based on social activities, and some based on technical solutions. Social activities involve supporting the development of social networks, communities of practice, and other kinds of social activities that facilitate for people to get to know each other and get an opportunity to talk to each other. There exists many technologies that can support people’s knowledge about others’ activities and availability. Awareness systems focus on collecting and presenting information about, for example, where a person is located and how busy a person is. Some awareness systems collect such information automatically using, for example, sensor technology or electronic calendars, while others require the user to enter the information by him- or herself. It is more difficult to get the second kind of systems to work in practice because it requires that the time a user spends on supporting the system is also returning a benefit in the end. Ordinary information systems may also contribute to supporting people’s knowledge about others’ activities and availability, but they need to be structured and searchable in a way that fulfils this purpose. Also, there usually exist more than one documentation repository in an organization among which some may be structured and some not. Based on the studies that have been conducted a number of prototypes supporting knowledge sharing have been developed and evaluated. The technologies focused on are notification systems including mobile solutions to communicate with others, awareness systems focusing on activities and availability, and information management to make already existing written documentation structured and searchable. These prototypes have been evaluated using video recorded scenarios, based on the studies conducted, and focus groups in a medium sized consultancy organization. The results from the evaluation show that the suggested prototypes in the large fulfil the purpose of supporting knowledge sharing in an organization. Based on the three field studies conducted within the work of this thesis, a framework for supporting knowledge sharing through computer support is suggested. The framework focuses on issues such as annoying interruptions, platform independent communication, privacy aspects, and how the information can be presented. / QC 20100609

In many command and control situations the understanding of dynamic events is crucial. With today’s development of hard- and software architecture, we have the possibility to visualize data in two-dimensional (2D) and three-dimensional (3D) images. The aim of this thesis is therefore to investigate different approaches to visualizing dynamic events. The visualization techniques investigated include 2D animation and time representations as markings on a 2D map. In 3D the visualization technique investigated is the “space time-cube” A further aim is to study whether the Cue Probability Learning (CPL) paradigm can be used to evaluate visualizations. By mapping time onto a spatial dimension, in the 2D visualization as lines with different densities and in 3D as height over the map, a simultaneous visualization of space and time is possible. The findings are that this mapping of time onto space is beneficial to users as compared with animations, but the two mapping techniques are not interchangeable. If a task requires judgments of metric spatial properties, a 2D visualization is more beneficial; however, if the task only requires judgments of more qualitative aspects, a 3D visualization is more beneficial. When we look at a 3D visualization, we utilize different sources of depth information. These sources are always present and each defines either a 3D scene or a projection surface. By using these different sources of depth information wisely, a visualization can be created that efficiently shows relevant information to a user while requiring a minimal amount of specialized hardware. Finally, the CPL paradigm seems to be a worthwhile option as an experimental paradigm in visualization experiments. One of the advantages of CPL is that novice users can be trained to be task experts in a controlled and time-efficient way.

<p>Avsikten med uppsatsen är att ta reda på om det skapats ett nytt radiolyssnarmönster i och med att Sveriges Radios (SR) erbjuder tjänsten on demandradio, det vill säga möjlighet att lyssna på radioprogram som redan har sänts på vanlig radio eller webbradio. </p><p>John Fiske Kommunikations teorier har använts samt Walter Benjamin teorier som behandlar förändringar som sker vid reproduktion. Historiska teorier av Marshall McLuhan och Tony Schwartz har även använts.</p><p>Författarnas metod består av tre delar där en jämförelse genomförts mellan olika sekundära data från SR, Radioundersökningar AB (RUAB), Nordiskt informationscenter för medie- och kommunikationsforskning (Nordicom), British Broadcasting Corporation (BBC) samt Radio Joint Audience Research Limited (RAJAR). Därefter har insamling av kvantitativa data gjorts via enkät som publicerats på SR:s hemsida samt via utskick till en referensgrupp. Författarna har gjort längre telefonintervjuer om cirka 35-45 minuter vilka spelats in och delvis transkriberats för att få in data med mer kvalitativ tyngd. </p><p>Resultaten från enkäterna och intervjuerna pekar på att det finns ett nytt aktivt sätt att lyssna på radio i och med att man använder sig av on demandradiotjänsten. Man lyssnar när man har tid, man lyssnar när man missat något och man lyssnar när man vill höra ett program ännu en gång. </p><p>Det är svårt att se ifall tiden för lyssnandet har ändrats, men tidpunkten för att lyssna på program som kräver mer uppmärksamhet verkar enligt telefonintervjuerna ha förflyttats till kvällstid när det för lyssnaren finns en ledig ”lucka” i tiden att lyssna på on demandradio.</p><p>De siffror och speciellt den ökning i dessa siffror som BBC presenterar när det gäller on demandradiolyssnare visar på att denna ökning sannolikt kommer att ske även här i Sverige när folk upptäcker tjänsten.</p> / <p>The aim of the thesis is to study if new radio listening patterns have been created since Swedish public radio Sveriges Radio (SR) began offering radio repeats on demand via its website.</p><p>Communication theories written by John Fiske have been used and theories by Walter Benjamin concerning how things change when reproduced. Marshall McLuhan and Tony Schwartz historic theories have also been utilized.</p><p>The method used has been divided into three sections, where a comparison has been made between various secondary data from SR, Radioundersökningar AB (RUAB), the Nordic Information Center for Media and Communication Research (NORDICOM), the British Broadcasting Corporation (BBC) and Radio Joint Audience Research Limited (RAJAR). Quantitative data was collected via a questionnaire that was published on the SR website and through emailing the questionnaire to a reference group. The authors have carried out 35-45 minute telephone interviews which were recorded and partly transcribed to collect more qualitative data.</p><p>Results from the questionnaires and interviews suggest that listeners to on demand radio services use a new, more active way of listening to the radio. People listen to on demand radio when they have time, listen when they have missed something in a programme, or choose to listen to a programme again.</p><p>It is however difficult to see if the time for listening has changed, but the time for listening to radio programmes that require more concentration seems to have moved to evenings, and when listeners have an available “window” for concentrated on demand radio listening. It is nevertheless clear from the BBC figures and the growth in on demand radio listening at the BBC that this growth is also likely to take place in Sweden once the public becomes more aware of the availability of this service.</p>