The thesis covers a proposal of extention of portfolio of services of GRANTECH limited liability company. It is divided into three parts. The first one is based on theoretical starting points. It describes in details some chosen methods which explore inside and outside surroundings of the company. In the second part of the thesis, it means in the analytical part, these methods apply to the company itself. The third part contains suggestions of extension of services portfolio which will lead to an increase of competitive ability. The thesis represents a document which will help the company owner to realise the suggested changes.

The thesis deals with the issue of the formulation of new requirements to the development of new product with regard to the development of carbon-free economy and product safety improvement. The first part of the thesis describes the state of art of science and technique in the field of process management and the life cycle of a machine tool with emphasis placed on the machine tool development together with requirements and recommendations of ISO 9001:2016 – Quality Management Systems – Requirements. The second part of the thesis includes a research of legislative requirements concerning machine safety and environmental aspects of the design of the machine to be manufactured. The practical part focuses on an analysis of key processes of the company of TOS KUŘIM – OS, a.s. with emphasis placed on safety and environmental friendly design processes with suggestions concerning improvement of processes with implemented sub-processes necessary for the identification and verification of safety. A sub-process that allows for the manufacture of machines able to meet requirements of environmental friendly design is implemented to the processes. The thesis has practical implications for the introduction of automated sub-process of the identification and verification of safety requirements and implementation of the product development in the framework of future environmental friendly design development requirements to the products of TOS KUŘIM – OS, a.s.

A thesis submitted to the Faculty of Arts in fulfillment of the requirements for the Degree of Masters in Communication Science in the Department of Communication Science at the University of Zululand, 2017 / The growing power of shopping centres within communities has changed the economic landscape and has also attracted concerns from society. This has inspired an increasing call for shopping centres landlords to play a substantial role in community development. This study explores the relationship between shopping centres landlords and the communities in which they reside-in with regards to corporate social responsibilities. The study is based on the premise that Corporate Social Responsibility (CSR) initiatives are seen as mandatory by shopping centres landlords as to ask what their contributions are to achieving sustainable development and improving the lives of people living in the local communities. In this regard, the study examines the role that shopping centres landlords play in bringing development to their various communities through CSR. The focus is on three shopping centres: Empangeni Sanlam Centre, Esikhawini Mall and Richards Bay Boardwalk Inkwazi Shopping Centre within uThungulu District Municipality. Relational theory and transactional model theory are used to develop a model for shopping centres landlords to embrace CSR as a tool to community development. This study employs a survey method which was conducted among the management of the centres and residents of Empangeni, Esikhawini and Richards Bay. The results of the study indicate that CSR initiatives embarked upon by shopping centres landlords through their management team are not communicated to the local community residents. This brings a gap in communication between the landlords and the local community residents. The practical implications of this finding showed that the model proposed for this study is promising in solving communication problem hindering CSR initiatives implementation.

Magister Educationis - MEd / The central aim of this study was to examine the Western Cape Education Department's restructuring process, which entails changing the centralised support service to a more decentralized one through the newly constituted Education Management and Development Centres (EMDCs), in particular, the aim of the study was to explore how one Multi-Functional Team (MFT) in an EMDC structure is attempting to provide more holistic and co-ordinated support to schools. Chapter 1 briefly discusses the South African context, providing a brief historical overview and description of education relevant policy challenges. This chapter also outlines and provides details of the decentralisation process, the challenges of developing an holistic and co-ordinated approach to support, and the research aims, questions and research methodology. In Chapter 2 a literature inter-sectoral collaboration in relation challenges of inter-sectoral to explore the concept of inter This includes an overview of the Chapter 3 provides an overview of the researcn approach,· research design, data collection methods, data processing methods and an ethics methods Chapter 4 provides an analysis and interpretation of data obtained under the categories of analysis provided by the research questions. Chapter 5 provides a summary of the findings as well as recommendations for the improvement of inter-sectoral collaboration within the EMDCs. It also includes a reflection on the research process. The study showed that there is a growing realisation in the EMDCs that services cannot be carried out in isolation and that collaboration, co-operation and co-ordination are necessary for more effective and holistic service delivery. Most of the participants in this study emphasized that services need to be better coordinated and that there was a need for better communication and leadership within the MFT. When asking the question about the difficulties experienced in trying to co-ordinate support services, they said that there is little co-ordination and management within the MFT. Some of the participants said that there is no time for reporting, recording or planning, and most of the time all the role players are not available to attend meetings or discussions. The primary reason given for poor co-ordination was that there was a lack of overall co-ordination in planning projects being run in the EMDC . This study should make a contribution to an understanding of how the EMDC can provide more coordinated and holistic support to schools. It should, among other things, give insight into the challenges of inter-sectoral collaboration and how to address these challenges.

This dissertation was completed on 92 pages (format A4, font Times New Roman, font size 14, 1.5 line spacing), excluding attachments. Number of tables – 8 (excluding applications). Number of figures – 17 (excluding applications). Number of formulas-0 (excluding applications). Final qualifying work consists of an introduction, two parts, conclusion, bibliography, Appendix. This work begins with an introduction that describes the relevance of the master's thesis, problem statement, definition of the purpose and objectives of the work, its object and subject, scientific novelty, research methods, practical significance. In the first Chapter of this work, the main approaches to ""personnel management"", ""human resources management"", ""talent management"" are considered and analyzed, a categorical analysis is given, similarities and differences are revealed. The second Chapter analyzes the best practices in the field of talent management in the Russian market. The analysis of the labor market to identify the demand for a new position in HRM – ""talent Manager"". The model of organizational maturity of talent management in the company is formed. In conclusion, the main conclusions are formulated, the results are listed and the results of this master's thesis are summed up. / Данная диссертация выполнена на 92 листах (формат А4, шрифт Times New Roman, кегль 14, интерлиньяж 1.5) без учета приложений. Количество таблиц – 8 (без учета приложений). Количество рисунков – 17 (без учета приложений). Количество формул – 0 (без учета приложений). Выпускная квалификационная работа состоит из введения, двух частей, заключения, библиографического списка, приложения. Данная работа начинается с введения, которое описывает актуальность магистерской диссертационной работы, постановку проблемы, определение цели и задач работы, её объекта и предмета, научной новизны, методов исследования, практической значимости. В первой главе данной работы рассмотрены и проанализированы основные подходы к «управлению персоналом», «управлению человеческими ресурсами», «управлению талантами», дан категориальный анализ, выявлены сходства и различия. Во второй главе проанализированы лучшие практики в области управления талантами на российском рынке. Проведен анализ рынка труда по выявлению востребованности новой должности в HRM – «Менеджер по управлению талантами». Сформирована модель организационной зрелости управления талантами в компании. В заключении работы формулируются основные выводы, перечислены результаты и подведены итоги данной магистерской диссертационной работы.

Die Nachfrage der Kunden nach individualisierten Produkten, die Globalisierung, neue Konsummuster sowie kürzere Produktlebenszyklen führen dazu, dass Unternehmen immer mehr Varianten anbieten. Aufgrund der Arbeitsteilung und der unterschiedlichen Perspektiven können einzelne Entwickler die Komplexität des Produktportfolios nicht durchdringen. Dennoch sind die heutigen Verfahren im Produktportfolio- und Variantenmanagement geprägt durch manuelle und erfahrungsbasierte Aktivitäten. Eine systematische Analyse und Optimierung des Produktportfolios sind damit nicht möglich. Unternehmen benötigen stattdessen intelligente Lösungen, welche das gespeicherte Wissen in Daten nutzen und einsetzen, um Entscheidungen über Innovation, Differenzierung und Elimination von Produktvarianten zu unterstützen. Zielstellung dieses Forschungsvorhabens ist die Entwicklung eines Frameworks zur Analyse komplexer Produktportfolios mittels Machine Learning. Machine Learning ermöglicht es, Wissen aus Daten unterschiedlicher Lebenszyklusphasen einer Produktvariante automatisiert zu generieren und zur Unterstützung des Produktportfolio- und Variantenmanagements einzusetzen. Für die Unterstützung der Entscheidungen über Produktvarianten ist Wissen über deren Abhängigkeiten und Beziehungen sowie die Eigenschaften der einzelnen Elemente erforderlich. Dadurch soll ein Beitrag zur besseren Handhabung komplexer Produktportfolios geleistet werden. Das Framework zur Analyse komplexer Produktportfolios mittels Machine Learning besteht aus drei Bausteinen, die das zentrale Ergebnis dieser Arbeit darstellen. Zuerst wird in Baustein 1 auf die Wissensbedarfe bei der Analyse und Anpassung komplexer Produktportfolios eingegangen. Anschließend werden in Baustein 2 die Daten, welche für Entscheidungen und somit für die Wissensgenerierung im Produktportfolio- und Variantenmanagement erforderlich sind, beschrieben und charakterisiert. Abschließend findet in Baustein 3 die Datenvorbereitung und die Implementierung der Machine Learning Verfahren statt. Es wird auf unterschiedliche Verfahren eingegangen und eine Unterstützung bei der Auswahl und Evaluation der Algorithmen sowie die Möglichkeiten zum Einsatz des generierten Wissens für die Analyse komplexer Produktportfolios aufgezeigt. Das Framework wird in einer Fallstudie bei einem Industriepartner aus der Nutzfahrzeugbranche mit einem besonders komplexen Produktportfolio angewendet. Dabei werden die drei Anwendungsfälle Prognose von „marktspezifischen und technischen Eigenschaften der Produktvarianten“, Ermittlung von „Ähnlichkeiten von Produktvarianten“ und Identifikation von „Korrelationen zwischen Merkmalsausprägungen“ mit realen Daten des Industriepartners umgesetzt. Das Framework sowie die in der Fallstudie beim Industriepartner erzielten Ergebnisse werden anschließend Experten im Produktportfolio- und Variantenmanagement vorgestellt. Diese bewerten die Ergebnisse hinsichtlich der funktionalen Eigenschaften sowie dem Mehrwert aus Sicht der Forschung und industriellen Praxis anhand zuvor definierter Kriterien.:1 Einführung 1.1 Motivation 1.2 Komplexe Produktportfolios: Eine Industrieperspektive 1.3 Zielsetzung und Forschungsfragen 1.4 Aufbau der Arbeit 2 Grundlagen zur Analyse von Produktportfolios mittels Machine Learning 2.1 Komplexe Produktportfolios 2.1.1 Terminologie komplexer Produktportfolios 2.1.2 Strukturierung komplexer Produktportfolios 2.1.3 Analyse und Anpassung komplexer Produktportfolios 2.1.4 Zusammenfassung: Komplexe Produktportfolios 2.2 Machine Learning 2.2.1 Machine Learning als Teil der künstlichen Intelligenz 2.2.2 Terminologie Machine Learning 2.2.3 Wissensgenerierung mit Machine Learning 2.2.4 Datenanalyseprozess 2.2.5 Machine Learning Verfahren und Algorithmen 2.2.6 Zusammenfassung: Machine Learning 3 Ansätze zur Analyse von Produktportfolios mittels Machine Learning 3.1 Kriterien zur Bewertung bestehender Ansätze 3.2 Bestehende Ansätze aus der Literatur 3.2.1 Einsatz überwachter Lernverfahren 3.2.2 Einsatz unüberwachter Lernverfahren 3.2.3 Einsatz kombinierter Lernverfahren 3.3 Resultierender Forschungsbedarf 4 Forschungsvorgehen 4.1 Design Research Methodology (DRM) 4.2 Vorgehen und Methodeneinsatz 4.3 Kriterien für die Entwicklung des Frameworks 4.4 Schlussfolgerungen zum Forschungsvorgehen 5 Framework zur Analyse komplexer Produktportfolios 5.1 Übersicht über das Framework 5.2 Baustein 1: Wissensbedarfe zur Analyse komplexer Produktportfolios 5.2.1 Informationssuche 5.2.2 Formulierung von Alternativen 5.2.3 Prognose 5.2.4 Kriterien zur Auswahl der Wissensbedarfe 5.3 Baustein 2: Datenbasierte Beschreibung komplexer Produktportfolios 5.3.1 Produktdatenmodell 5.3.2 Vertriebsdaten 5.3.3 Nutzungsdaten 5.4 Baustein 3: Systematische Generierung und Einsatz von Wissen 5.4.1 Baustein 3.0: Vorbereitung von Produktportfoliodaten 5.4.2 Baustein 3.1: Regressionsanalyse 5.4.3 Baustein 3.2: Klassifikationsanalyse 5.4.4 Baustein 3.3: Clusteranalyse 5.4.5 Baustein 3.4: Assoziationsanalyse 5.5 Anwendung des Frameworks 5.6 Schlussfolgerung zum Framework 6 Validierung des Frameworks 6.1 Konzept der Validierung 6.2 Baustein 1: Wissensbedarfe zur Analyse komplexer Produktportfolios 6.3 Baustein 2: Datenbasierte Beschreibung komplexer Produktportfolios 6.4 Baustein 3: Systematische Generierung und Einsatz von Wissen 6.4.1 Marktspezifische und technische Produkteigenschaften 6.4.2 Ähnlichkeiten von Produktvarianten 6.4.3 Korrelationen zwischen Merkmalsausprägungen 6.5 Erfolgsvalidierung mit einer Expertenbefragung 6.6 Schlussfolgerung zur Validierung 7 Diskussion 7.1 Nutzen und Einschränkungen 7.2 Ergebnisbeitrag für die Forschung 7.3 Ergebnisbeitrag für die Industrie 8 Zusammenfassung und Ausblick 8.1 Zusammenfassung 8.2 Ausblick 9 Literaturverzeichnis 10 Abbildungsverzeichnis 11 Tabellenverzeichnis Anhang A-1

En välfungerande och effektiv ledningsgrupp är en framgångsfaktor inom såväl privat som offentlig sektor. Ledningsgruppens speciella karaktär gör att alternativa grupputvecklingsmodeller, utöver de mer klassiska, kan vara mer användbara. Syftet med studien är att undersöka om faktorerna tillit, konflikt, åtagande, ansvarsskyldighet och resultat i Lencionis (2002) modell är relevanta utgångspunkter i arbete med ledningsgruppers effektivitet, med fokus på tillit. Utifrån en egenkonstruerad enkät med självskattning från 74 ledares bedömningar, har deskriptiva analyser utförts. Vidare har t-test, regressionssamband och principalkomponentanalyser genomförts för att besvara studiens frågeställningar. Utifrån denna studies resultat ges endast ett måttligt stöd för att de fem faktorerna förklarar ledargruppsdeltagares syn på ledningsgruppens effektivitet även om de individuellt bedöms som relevanta. Det finns indikationer på att med ytterligare frågor skulle reliabiliteten öka och därmed ge ett tydligare stöd åt de fem faktorerna. Ytterligare studier behövs för att klargöra detta samband. Studien ger dock stöd för betydelsen av tillit och dess oberoende av demografiska variabler som kön, ålder, sektor eller ledningsgruppserfarenhet. Vidare visar studien att ledningsgruppens effektivitet kan beskrivas i två komponenter med flera delar där komponenterna handlar om inre och yttre effektivitet, vilket också är i linje med Granberg och Wallenholm (2017). Sammantaget ger detta en bild av att alternativa modeller som Lencionis (2002) kan vara relevanta att använda och att de fem faktorerna tillit, konflikt, åtagande, ansvarsskyldighet och resultat ändå kan vara relevanta utgångspunkter i arbetet med ledningsgruppens effektivitet, med fokus på tillit. / A well-functioning and efficient management team is a success factor in both the private and public sectors. The special nature of the management team means that other than classic group development models can be more useful. The purpose of the study is to investigate whether the factors trust, conflict, commitment, responsibility and results in Lencioni's (2002) model are relevant starting points in work with the management teams' effectiveness, with a focus on trust. Based on a self-constructed survey with self-assessment from 74 leaders' assessments, descriptive analyzes have been performed. Furthermore, t-tests, regression analysis and principal component analyzes were performed to answer the study's questions. Based on the results of this study, only moderate support is given for the five factors to explain the management group participants' views on the management group's effectiveness, even if they are individually assessed as relevant. There are indications that with additional questions, the reliability would increase and thus provide clearer support to the five factors. Further studies are needed to clarify this. However, the study provides support for the importance of trust and its independence from demographic variables such as gender, age, sectors or management team experience. Furthermore, the study shows that the management group's efficiency can be described in two components with several parts where the components are about internal and external efficiency, which is also in line with Granberg and Wallenholm (2017). All in all, it gives an idea that alternative models like Lencioni (2002) can be relevant to use and that the five factors trust, conflict, commitment, responsibility and results can still be a relevant starting point in the work with the management group's efficiency, with a focus on trust.

Water resources management has to deal with complex real life problems under uncertain framework conditions. One possibility for encountering such challenges is integrated water resources management (IWRM). However, IWRM is often understood as prescriptive manual, not acknowledging the need for adaptive solutions and capacity development (CD). These challenges demonstrate that sustainable water resources management requires transdisciplinarity, i.e. the integration of several scientific disciplines, as well as the collaboration between science and local actors. Transdisciplinarity is inherently related to CD since it facilitates collaboration and provides mutual learning and knowledge on complex interrelationships. This correlates with the evidence that CD can be seen as a key factor for water resources management (Alaerts et al. 1991, Alaerts 2009). Consequently, the objective of this thesis is to strengthen water resources management by connecting processes of IWRM and CD in a transdisciplinary sense, i.e. (i) interrelating disciplinary research within an interdisciplinary research team that collaborates with local actors, and (ii) conducting a political process for knowledge and capacity development. Based on general insights, an embedded case study in the Western Bug River Basin, Ukraine, was conducted to evaluate the concept. It is shown that CD is essential for shifting from IWRM theories towards implementation and accordingly advantages of harmonizing CD into the IWRM process are presented (Leidel et al. 2012). Next to capacity issues, also other coordination gaps were assessed. River Basin Organisations are frequently proposed as a response to the administrative gap; however, coordination efforts cannot be simply reduced by transferring tasks from jurisdictional institutions to a river basin authority, because they will always need to coordinate with organizations from within or outside the water sector (von Keitz and Kessler 2008). Thus, coordination mechanisms across the boundaries of relevant policy fields are essential. Therefore, a management framework is established linking technical development and capacity development that describes interrelations between environmental pressures and capacity and information gaps for different levels of water management (Leidel et al. 2014). The developed model-based and capacity-based IWRM framework combines model-based systems analysis and capacity analysis for developing management options that support water management actors. This is aligned with a political process for capacity development. It constitutes a boundary object for approaching cross-scale challenges that converges analyses, assessments and participation into one strategy. As concluded by Mollinga (2008), this can improve the performance of sustainable resources management by approaching transdisciplinarity. Within the model and capacity-based IWRM framework, the results of the integrated analysis are made explicit and transparent by introducing a matrix approach. Technical issues, institutional challenges, organizational and human resources development, and information needs are jointly assessed and interrelated by confronting pressures and coordination gaps on a subsystem basis. Accordingly, the concept supports a transparent decision making process by identifying knowledge and capacities required for the implementation of technical intervention options and vice versa. The method is applied in the International Water Research Alliance Saxony (IWAS) model region ‘Ukraine’. It could be shown that the approach delivers management options that are scientifically credible and also accepted by and relevant for the actors. The case study revealed that technical intervention measures for the urban and rural water management have to be jointly implemented with appropriate CD measures and an accompanying political process on (i) strengthening the institutional framework and interministerial collaboration, (ii) fitting RBM into the existing institutional framework, (iii) setting up prerequisites for realistic RBM (Monitoring, information management, legal enforcement), (iv) a revision of effluent standards and a differentiated levy system, (v) cost covering tariffs, (vi) association work. For the Western Bug River Basin (WBRB), the strengthening of the collaboration between actors on all levels has to be continued. For increasing the usability, the approach needs to be institutionalized and become more practice relevant, e.g. by extending it to a water knowledge management system. Developing a roadmap for establishing transboundary water management is a subsequent step. For strengthening future water management actors, IWRM curricula development at uni-versities in Ukraine was supported. And we developed the e-learning module IWRM-education that links interactively different aspects of water management to comprehend the complexity of IWRM (Leidel et al. 2013). The evaluation showed that participants under-stand the content, appreciate this way of learning, and will use this module for further activities. The case study showed that technical cooperation can be a facilitator for political processes and that it can support decision making in a transparent way. Yet, it also showed that IWRM is highly political process and that the developed approach cannot cover all obstacles. In summary, exploring and reducing simultaneously environmental pressures and capacity and information gaps is essential for water sector evolution worldwide. Accordingly, transdisciplinarity as a means for capacity development can support the implementation of real integrated water resources management.

This study examined the prevalence and the nature of truancy among early adolescent learners attending secondary schools in the Education Management and Development Centre (EMDC) in the eastern metropole of the Western Cape. The main purpose of the study was to answer the following question: How can secondary school educators, in loco parentis, be equipped with the required skills and resources in order to deal with the issue of truant behaviour among early adolescent learners? A comprehensive literature review was conducted to explore the character and extent of truancy. Thereafter, various theories of child development were highlighted, followed by a synopsis comprising different dimensions of the development of the early adolescent learner. The empirical investigation was carried out through quantitative as well as qualitative research methodology. A focus group interview was conducted with six learners, offering them an opportunity to express their perceptions and experiences as truants. Interviews were conducted with principals to obtain their impressions regarding truant behaviour. Thereafter, a questionnaire, which investigated truancy related aspects such as interaction with peers, parents and caregivers' involvement in learners' school activities, educators' influence on learners' school work and learners' self-esteem regarding their schooling, was administered to three hundred learners. The quantitative investigation revealed significant aspects about truant behaviour, indicating that predominantly more male than female learners (173 male and 26 as in the case of the present study) display this type of behaviour, truants generally originate from single parent families, and that they experience their educators and learning environments as extremely negative. Finally, two in-depth case studies were conducted on two learners, one identified as a truant and the other as a non-truant respectively. The purpose of the in-depth studies was to explore possible differences in their experiential worlds. Although the qualitative data is not generalisable, the findings of the case studies have revealed significant differences in the life worlds of the two learners. Comparatively speaking, it appears that non-truant learners are significantly better adjusted on all their functioning levels than truant learners. The results of the empirical investigation were compared with relevant findings which emerged from the literature study. Based on the present investigation, the study was concluded by offering a range of recommendations to secondary school educators, in loco parentis, empowering them in addressing the phenomenon of truancy among early adolescent learners in the Western Cape with its distinctive problems. / Educational Studies / D. Ed.(Psychology of Education)

En ce début de XXIème siècle, toutes les sociétés multilingues et multiculturelles, soit pratiquement tous les pays du monde, sont concernées par la politique linguistique scolaire. La gestion des langues de scolarisation, en particulier, est devenue l’affaire de tous les États soucieux (ou contraints) d’assurer le vivre-ensemble et de contribuer au développement humain, social, économique tout en ménageant des identités culturelles labiles et plurielles. Le XXème siècle a été celui de l’organisation des sociétés en unités étatiques sur fond d’utopie démocratique. Il a été celui d’une métamorphose du paysage politique avec l’apparition des organismes supranationaux et le réveil de la société civile. Dans un contexte global qui semble vouloir en finir avec la malédiction de Babel, nous tentons de problématiser la dimension concrète de la fabrique des politiques linguistiques scolaires. Nous soutenons dans ce travail qu’une politique linguistique scolaire est le résultat de l’interaction complexe entre une multitude d’acteurs au poids variable. En nous intéressant au cas mexicain et plus spécifiquement à celui de l’État du Jalisco, nous nous proposons d’interroger la fabrique de la politique d’éducation bilingue interculturelle mexicaine comme un espace de négociations au carrefour des recommandations globales, des choix étatiques et des revendications des populations indigènes.Cette thèse est une réflexion théorique et pragmatique sur la fabrique des politiques linguistiques scolaires. Elle est entièrement tournée vers l’objectif de prendre en considération la complexité inhérente à la conception des politiques linguistiques scolaires dans un monde glocalisé. / At this start of the XXIst century, all multilingual and multicultural societies, that is to say almost all countries in the world, are concerned with school language policies. In particular, schooling language management is a shared concern by all states involved in (or obliged to) ensure the living together and to contribute to the human, social and economic development while maintaining cultural identities both labile and plural. During the XXth century societies organised themselves into state units with a democratic utopia in the background. It was a century where the political scene got transformed with the appearance of supranational organizations and the reawakening of the civil society.In a global context that seems “to want” to finish with the Babel’s curse, we try to analyse the practical dimensions of schooling language policies’ construction.In this work we support that school language policies are the results of a complex interaction between numerous actors with variable power of action.With our focus on the Mexican case and more specifically on the case of the State of Jalisco, we try to analyse the construction of the intercultural and bilingual education policy - considering it as a space for negotiations at the crossroad between global recommendations, State choices and the expectations of the native populations.This thesis is a theoretical and pragmatic reflection on the “making” of schooling language policies. It is completely turned to the objective to take into consideration the inherent complexity in the conception of the school language policies in a glocalized world. / En esos principios del siglo XXI, cualquier sociedad multilingüe y multicultural, es decir casi todos los países del mundo, se debe de enfocar en una política lingüística escolar. El manejo de los idiomas de escolarización, en especial, se convirtió en un asunto central para todos los Estados preocupados (o forzados) por asegurar la convivencia y contribuir al desarrollo humano, social y económico, respetando a la vez identidades culturales cambiantes y plurales. El siglo XX vio las sociedades organizarse en entidades estatales en medio de una utopía democrática. Asimismo, vio el profundo cambio del paisaje político con la aparición de organismos supranacionales y el despertar de la sociedad civil. Dentro de un contexto global que parece querer ponerle fin a la maldición de Babel, tratamos aquí de plantear la creación / fabricación de las políticas lingüísticas escolares. En contra de cierta tradición en la investigación sobre política y planificación lingüística que se esmera en analizar una política a través de un análisis estático, sostenemos en el presente trabajo la idea que una política lingüística escolar es el resultado de una compleja interacción entre una multitud de actores de importancia variable. Enfocándonos en el caso mexicano, y en especial en el Estado de Jalisco, nos proponemos cuestionar la creación de la política lingüística escolar en México - política de educación bilingüe intercultural - como un espacio de negociaciones entre las recomendaciones globales, las elecciones de los estados, y las reivindicaciones de los pueblos indigenas. La presente tesis es una reflexión teórica y a la vez pragmática sobre la creación de las políticas lingüísticas escolares. Tiene como objetivo fundamental tomar en consideración la complejidad inherente a la concepción de esas políticas en un mundo glocalizado.