Submitted by Edileide Reis (leyde-landy@hotmail.com) on 2013-04-09T18:33:10Z No. of bitstreams: 1 Sérgio.pdf: 929172 bytes, checksum: a4a4a0184576c319617537ae5f7014bf (MD5) / Approved for entry into archive by Rodrigo Meirelles(rodrigomei@ufba.br) on 2013-04-22T19:37:10Z (GMT) No. of bitstreams: 1 Sérgio.pdf: 929172 bytes, checksum: a4a4a0184576c319617537ae5f7014bf (MD5) / Made available in DSpace on 2013-04-22T19:37:10Z (GMT). No. of bitstreams: 1 Sérgio.pdf: 929172 bytes, checksum: a4a4a0184576c319617537ae5f7014bf (MD5) Previous issue date: 2005 / Com o desenvolvimento deste trabalho, procurou-se conhecer as limitações do setor da Indústria da Construção Civil em relação à integração de sistemas de gestão. Esta pesquisa, de natureza qualitativa, teve como objetivo geral apresentar diretrizes para a integração de Sistemas de Gestão Ambiental, de Segurança e Saúde no Trabalho e da Qualidade em pequenas e médias empresas de Construção Civil, pautada na questão problema: Como integrar Sistemas de Gestão em pequenas e médias empresas da Construção Civil? Como forma de aproximação dos objetivos ao problema, inicialmente foi realizada uma pesquisa de campo, através de questionários aplicados às empresas de grande porte de vários ramos de atividade que implantaram o Sistema Integrado de Gestão. Foi apresentada uma proposta para a implantação de sistemas de gestão na forma integrada em pequenas e édias empresas da Construção Civil, na qual são descritas todas as etapas do método de implantação. A implantação parcial dessa proposta em uma pequena empresa na cidade de Salvador, evidenciou facilidades e dificuldades. Dentre as facilidades cita-se a motivação dos empregados. Como dificuldade destaca-se a sazonalidade das atividades e conseqüentes dificuldades financeiras. Em função desta implantação parcial, foi desenvolvida uma segunda pesquisa, através de formulários, em empresas de pequeno e médio porte da Construção Civil na cidade de Salvador, com o objetivo de avaliar a proposta de integração, bem como a percepção das empresas em relação aos sistemas integrados de gestão. As poucas alterações sugeridas pelas empresas permitiram a avaliação de que a proposta atende às necessidades e peculiaridades desse segmento da Construção Civil. Concluiu-se que as limitações financeiras e a ausência de legislação que as obrigue a implantar um Sistema de Gestão integrado, bem como a falta de exigência dos órgãos financiadores desestimula o cumprimento de procedimentos que visem à melhoria da Qualidade dos produtos e serviços, bem como a preservação do Meio Ambiente e da Segurança e Saúde no Trabalho e, deste modo, desabilitam-nas à competitividade mercadológica e limitam a sua expansão e desenvolvimento globalizado. / Salvador

Made available in DSpace on 2010-04-20T20:08:16Z (GMT). No. of bitstreams: 0 Previous issue date: 2002-08-08T00:00:00Z / Globalization, desregulation, tecnology development and other recent changes in the world have definetively changed the way value is created and businesses are managed. In this new era, called the new economy or the knowledge economy, it is much more important to concentrate efforts on intangible assets than on tangible ones, since the intangibles constitute the factor that most contribute to the creation of wealth. From among the intangibles, the most important is knowledge. For the purpose of this work, knowledge is defined as the capacity of use and increase people' s intelligence in order to generate more intelligent and competitive products and companies. From among all the management and measurement tools that have been developed with the intention of helping to improve management of intangible assets and create shareholder value, the best known and most used are the Balanced Scorecard, the Navigator Skandia, and the Intangible Assets Monitor. These models recognize that it is important to use both financial and non-financial measures. Traditional financial measures are lagging indicators, showing only the consequences of what has been done in the past. Despite the fact that these models are a great advance towards a management system for the new economy, they have not yet been concluded. Additional work needs to be done in order to correct some of their shortfalls. The model proposed in this work addresses these issues. It concentrates on the performance drivers and its main objective is to facilitate management actions in implementing a strategy aimed at maximizing the value of the business. The main assumptions upon which. the model is based are: each company's strategy should be unique, consequently the management framework should be unique; the starting point of any model should be the strategic intent of the company rather than the standard perspectives of a management tool; once the strategy is agreed, it is necessary to define which conditions are necessary to deliver it; such conditions will demand a series of actions that, once completed, will create the necessary conditions; the identification of these actions or performance drivers makes management more effective; since intangible assets are the most important value creation drivers, the majority of those actions should be related to them; the actions chosen need to be prioritized based on their importance in achieving the conditions; there are no predefined actions or focus areas, as everything depends on the strategy chosen. The case study was chosen as the most appropriate metodology for validating the proposed model was validated via the analysis of management systems in two companies. / A globalização, a desregulamentação, o desenvolvimento tecnológico e outras mudanças recentes no mundo alteraram de forma definitiva a maneira como valor é criado e gerenciado nas empresas. Nessa nova era, chamada de nova economia ou economia do conhecimento, é muito mais importante concentrar esforços nos ativos intangíveis, fatores que mais contribuem para a criação de valor; entre estes a ênfase recai sobre o conhecimento. No contexto deste trabalho, o conhecimento é a capacidade de usar e aumentar a inteligência humana com o intuito de gerar produtos e empresas mais inteligentes e mais competitivas. Dentre as inúmeras ferramentas de medida de performance e gerenciamento, que prometiam ajudar a gerenciar melhor os ativos intangíveis e criar maior valor para os acionistas, destacam-se o Balanced Scorecard; Navigator Skandia; Intangible Assets Monitor. Todos esses modelos reconhecem que para a criação de valor na nova economia, é preciso recorrer ao uso de medidas não financeiras, em adição às financeiras. As medidas financeiras tradicionais são medidas de resultado, isto é, mostram aquilo que foi feito. Apesar de os modelos desenvolvidos serem de grande valia, eles não estão totalmente concluídos. Trabalho adicional precisa ser feito para corrigir alguns de seus defeitos. O modelo proposto no presente trabalho procurará resolver estes problemas. O modelo concentra atenção nos impulsionadores de performance e tem como objetivo principal facilitar as ações de executivos na implementação de uma estratégia que vise à maximização do valor do negócio. As principais premissas usadas na construção do modelo são: a estratégia de cada empresa e o modelo de gerenciamento devem ser únicos; o ponto inicial de cada sistema de gerenciamento é o intento estratégico da empresa, não as perspectivas-padrão de modelos de gerenciamento; uma vez definida a estratégia, definem-se quais as condições para se alcançá-la; para criar essas condições, será necessário a execução de uma série de ações, impulsionadoras de performance, e sua identificação faz a gestão da empresa ser mais eficaz; uma vez que os ativos intangíveis são os grandes fatores responsáveis pela criação de valor, acredita-se que a maior parte destas ações deva estar relacionada a eles; as ações devem ser priorizadas de acordo com a importância para a consecução do que foi definido na estratégia; não deve haver ações ou áreas de foco pré-definidas; tudo vai depender da estratégia escolhida. Escolheu-se o estudo de caso como metodologia de pesquisa mais apropriada para este trabalho; pela análise da aplicação de modelos de gerenciamento em duas empresas, procurou-se validar o modelo proposto.

The modern military aircraft can be defined as a System of Systems (SoS); several distinct systems operating simultaneously across boundary interfaces. As the on-board subsystems have become more complex and diverse, the development process has become more isolated. When considering thermal management of distributed heat loads, the aircraft has become a collection of individually optimised components and subsystems, rather than the implementation of a single system to perform a given task. Avionic thermal management is quickly becoming a limiting factor of aircraft performance, reliability and effectiveness. The challenge of avionic thermal management is growing with the increasing complexity and power density of avionic packages. The aircraft relies on a heat rejection growth capacity to accommodate the additional through-life avionic heat loads. Growth capacity is defined as an allowable thermal loading growth designed into the system by the underutilisation of spatial and cooling supply at aircraft introduction; however, this is a limited resource and aircraft subsystem cooling capability is reaching a critical point. The depleted growth capacity coupled with increased avionic power demands has led to component thermal failure. However, due to the poor resolution of existing data acquisition, experimental facilities or thermodynamic modeling, the exact inflight-operating conditions remain relatively unknown. The knowledge gap identified in this work is the lack of definitive methodology to generate high fidelity data of in-flight thermal conditions of fast-jet subsystems and provide evidence towards effective future thermal management technologies. It is shown that, through the development of a new methodology, the knowledge gap can be reduced and as an output of this approach the unknown system behaviour can be defined. A multidisciplinary approach to the replication, analysis and optimisation of a fast-jet TMS is detailed. The development of a new Ground Test Facility (GTF) allows previously unidentified system thermal behaviour to be evaluated at component, subsystem and system level. The development of new data to characterise current thermal performance of a fast jet TMS allows recommendations of several new technologies to be implemented through a component led integrative system optimisation. This approach is to consider the TMS as a single system to achieve a single goal of component thermal management. Three technologies are implemented to optimise avionic conditions through the minimisation of bleed air consumption, improve avionic reliability through increased avionic component isothermalisation and increase growth capacity through improved avionic heat exchanger fin utilisation. These component level technologies improved system level performance. A reduction in TMS bleed air consumption from 1225kg to 510kg was found to complete a typical flight profile. A peak predicted aircraft specific fuel consumption saving of 1.23% is seen at a cruise flight condition because of this approach to avionic thermal management.

Potentialen att tillhandhålla stora mängder information under hela byggprocessen är något BIM(byggnadsinformationsmodellering på svenska) är mest förknippat med. Dock är den praktiskaanvändningen av BIM i förvaltningen minimal vid jämförelse mot projekteringen.Vårdbyggnader är otroligt viktiga och komplicerade byggnader i samhället som konstant behöverunderhållas och detta arbete tar upp BIM och relationsmodellernas potential att fungera som ettkomplement till dagens och framtidens förvaltningssystem.Studien har fokuserat på att ta reda på hur förvaltningen för vårdbyggnader arbetar idag medBIM och hur de önskar arbeta i framtiden. Detta har gjorts genom intervjuer ochdokumentanalyser där en litteraturstudie ligger till grund över utformningen av de frågeformulärsom tagits fram. Syftet har varit att undersöka vilken information som en BIM-relationsmodell(även kallat förvaltningsmodell) måste innehålla för att vara användbar och till nytta iförvaltningen.Teorin för arbetet beskriver vad BIM är och hur sambandet med BIM och fastighetsförvaltningenser ut. Teorin tar också upp vikten av hållbar information i öppna filformat.Resultatet av insamlade data visar att BIM är väl känt hos fastighetsförvaltningsorganisationernamen används inte i den utsträckning som önskas. Några anledningar till detta är brist på; kunskapinom organisationen, inflytande i byggprocessen och interna arbetsmetoder. Allaintervjurepresentanter är positiva till BIM och ser potentialen i att använda BIM-modeller somderas digitala verktyg att visualisera och hantera information inom förvaltningen. Dock har,framförallt, representanterna med ansvar för CAD/BIM för fastighetsdokumentationen svårt atttydligt påvisa vilken information som de vill ha och ser mer information som bättre.Slutsatsen visar att organisationerna är beroende av att utvärdera sina behov och hitta nyttor medBIM i förvaltningen för att sedan kunna sätta rätt krav på slutleveransen av BIM-modellen somska användas i förvaltningen. Behovet av att på ett konsekvent sätt lägga till, ta ut, uppdatera ochmodifiera information ser alla intervjurepresentanter som en viktig fråga för framtiden.Under diskussionskapitlet tas bland annat problematiken upp med att många som intervjuats seratt ju mer information den levererade BIM-modellen innehåller desto bättre är det. Författarenspersonliga åsikt är att modellen måste anpassas så att rätt information finns. / The potential for supplying large amounts of information throughout the construction process issomething BIM is mostly associated with. However, the practical use of BIM in facilitymanagement is minimal when compared to the project planning phase.Healthcare buildings are incredibly important and complex buildings in the society thatconstantly need to be maintained and this study addresses the potential of BIM and the use of asbuiltmodels to serve as a complement to today's and future facility management systems.This study has focused on finding out how the management of healthcare facilities uses andworks with BIM today and how they wish to work in the future. This has been done throughinterviews and document analyzes where a literature study forms the basis for the formulation ofthe questionnaires produced. The purpose has been to investigate what information a BIM asbuiltmodel (also called facility management model) must contain to be useable and useful in thefacility management.The theory of this study describes what BIM is and how the relationship with BIM and facilitymanagement looks. It also addresses the importance of sustainable information in open fileformats.The result of the collected data from the interviews shows that BIM is well known to facilitymanagement organizations but is not used to the extent desired. A few reasons for this are lackof; knowledge within the organization, influence in the construction process and workingmethods. All interviewees are positive to BIM and see the potential of using BIM models as theirdigital tools to visualize and manage information within the facility management. However have,in particular, the CAD/BIM representatives of the facility documentation difficulty in clearlyidentifying what information they want and thinks a lot of information in the models is better.The conclusion shows that organizations are dependent on evaluating their needs and findingbenefits with BIM in their facility management and then be able to set the right requirements forthe final delivery of the BIM model to be used in the facility management. The need to add,extract, update and modify information consistently, is something all interviewees sees as animportant question for the future.In the discussion chapter the problem arises about the fact that many interviewed thinks that themore information the BIM model contains, the better it is. The author's opinion is that the modelmust be adapted so that the right information is available.

The thesis documents findings of a study conducted to develop a project based financial management system (PBFMS) whose role was viewed as a contributor to the successful delivery of projects leading to improved financial performance of small and medium construction enterprise (SMCEs). In particular, the PBFMS was viewed as a facilitator {function) for the efficient and effective conduction of the strategic management, project planning and control processes. Thus an adequate PBFMS was seen as one which, facilitates the efficient and effective delivery of projects with a view to provide enhanced enterprise performance. In pursuit of this aim, theory and practices relating to the development, operation and use of a PBFMS were investigated and analysed from both literature and field work leading to findings being reported in the thesis. In addition, the actual financial management systems of SMCEs were investigated to determine the extent to which their attributes match those of the proposed PBFMS model. The motivation for embarking on the study was brought about by three aspects observed in Botswana. Firstly, was the frequently documented poor delivery of projects, that is, for a sustained period of time, projects were being delivered beyond stipulated times, above agreed cost, and below specified quality. In some worst scenarios, projects were being abandoned at various stages execution but before completion. Secondly, the investigation was also prompted by the frequent financial failures of enterprises that were being recorded in the construction industry. Thirdly, the conduct of the proprietors of the construction enterprises was also frequently circumspect, particularly in matters relating to financial management. Thus in pursuing the study, a number of premises were made. Firstly, the financial management systems of the SMCEs were considered inadequate to fulfil their functions, that is, they were incapable of facilitating the strategic management, project planning and control process. It was also speculated that management of SMCEs were not committed to the PBFMS i.e. they did not participate, get involved and did not comply with the policies regarding the planning, developing, and operation of financial management systems. As a result, PBFMS were unable to play their role of facilitating to the successful delivery of projects for improved contribution to the financial performance of SMCEs. The second premise was that financial models available are either too generic to guide SMCEs in financial management matters or the strategic component is not linked to the operational plans to execute the strategy. For those which are meant for construction enterprises, they normally prescribe practices for project planning and control without including the strategic element and vice versa. In essence there is a gap in each of the models available for use by the SMCEs. It is the closing of this perceived gap in knowledge that the results of the thesis contribute in finding a solution to the mentioned problem. Thus the study aimed at answering two research questions: (i) Do SMCEs have adequate PBFMS that facilitate the effective delivery of projects for enhanced financial performance? and (ii) Is there a relationship between the adequacy PBFMS and poor performance of SMCEs? To facilitate the answering of these two question two hypothesis were formulated namely: Hoi: The PBFMS of SMCEs are adequate to facilitate the delivery of projects; and Ho2: The adequacy of the PBFMS is positively correlated with the performance of SMCEs. To test the two questions a research process was planned and executed in several steps. Firstly, a survey strategy using the questionnaire was selected as the most appropriate method to provide a snap shot of the existence of attributes of PBFMS and to investigate associated practices relating to their development and operation. The method was considered more appropriate and effective in gathering large data in a short space of time in line with the doctoral time framework. Construction enterprises registered with Public Procurement and Asset Disposal Board (PPADB) for building and civil work in classes A, B, C and D were surveyed. The internal quantity surveyor, estimator or accountant were requested to respond on matters relating PBFMS on behalf of the SMCEs. The sampling frame from which the SMCEs considered for study were obtained from the two government departments which work closely with PPADB, the Department of Building and Engineering Services (DBES) and Department of Roads (DR). The sample sizes for each group category (small and medium) were determined using Krajcie and Morgan (1970) table. Stratified and systematic random sampling was used to select the identity of the members to form a sample fro study from the sampling frame. The second step was to design the questionnaire to probe the three aspects identified as constituting the PBFMS namely the strategic management; project planning and control; and management commitment. Essentially the questionnaire sought to investigate the knowledge, tools, techniques, practices, opinions and attitudes of those who design, develop, operate and use the PBFMS in the SMCEs. To ensure a high quality design, the questionnaire was given to experts in the subject area to provide some comments on its suitability and was also piloted on four enterprises. Data collected was analysed using mainly the SPSS software and involved application of various statistical techniques including cross-tabs, ratio analysis, ttests and correlational tests. A total of 101 completed questionnaires were received, made up of 55% and 46% small and medium enterprises, respectively. The demographic profile of SMCEs confirmed some of the expected results, for example, majority (59%) of the respondents were owner/managers confirming the dominance of the owner in SMCEs. Majority of SMCEs (59%) were more than 9 years old, with medium enterprises being more mature (60% older than 9 years) than the small sized enterprises (49% older than 9 years). Majority (56%) of SMCEs had 10 or more employees, with medium sized enterprises having more employees (75% with 10 or more) than the small sized enterprises (42% with 10 or more). SMCEs performed more of building work alone (48%) than both building and civil work (48%) or maintenance (11%) and no enterprise performed civil work (0%) alone. Majority of SMCEs (65%) acted as main contractors as opposed to sub-contractors, though as expected sub-contracting was seen more in small (20%) than medium (10%) enterprises. Lastly, the public sector (central and local authorities) provided majority (65%) of the SMCEs jobs. However, if parastatals which are wholly owned by government were added, the public sector job market adds up to 73% (65%+8%). The testing of the major two major hypothesis resulted in the following conclusion. The results indicated that the first hypothesis was supported, that is, in a majority of SMCEs operating in Botswana the PBFMS were found to be adequate in facilitating the delivery of projects. The results were therefore not in agreement with the basic premise made at the commencement of the study. In view of the finding, it suggests that SMCEs in Botswana have adequate systems that support the efficient and effective project planning and control. Secondly, management is committed to the 'welfare' of the PBFMS in terms of complying and supporting their development and operation. However, like any human endeavour, there are weaknesses in the PBFMS, for example, they were found inadequate in facilitating the strategic management process, including lack of linking the process to the operational process in order to execute the strategy. They were also found weak in one of the most crucial process of project management; that of project control. The second major investigation showed a weak link between the adequacy of a PBFMS and performance. Secondly, the results also indicated that the SMCEs which had adequate PBFMS performed better than their counterparts. The first results were not surprising since the cause of poor performance were shown as three pillars (business environment, client/representatives and enterprise factors). However, the second results emphasise that SMCEs with adequate PBFMS posted better performance than their counterparts with inadequate systems. In this way the role of PBFMS in contributing to better performance was illustrated by the results. Some recommendations are proposed resulting from the findings and how to achieve a deeper understanding of the subject. Firstly, SMCEs should pay more attention to matters pertaining to strategic management to ensure a long-term view of their enterprises. Secondly, when a strategic plan is developed, it must be implemented through operational plans as a means of executing the strategy. Thirdly, concerted effort should made in ensuring that the projects are controlled as it is the only way to achieve sustained profitability and satisfied customers. Fourthly, as a way of providing a deeper understanding of the subject, it is suggested a longitudinal study could be undertaken to yield a more encompassing investigation than a cross sectional study which captured only one business cycle of the industry (down turn). Lastly, the study could be replicated in another industry with a similar profile like the construction industry in Botswana, for example, Namibia or/and the study could include large enterprises to provide means of comparing the different profiles of enterprises. / Business Management / D. B. L.

Non-relational database management systems address some of the limitations relational database management systems have when storing large volumes of unstructured, user generated text-based data in distributed environments. They follow different approaches through the data model they use, their ability to scale data storage over distributed servers and the programming interface they provide. An experimental approach was followed to measure the capabilities these alternative database management systems present in their approach to address the limitations of relational databases in terms of their capability to store unstructured text-based data, data warehousing capabilities, ability to scale data storage across distributed servers and the level of programming abstraction they provide. The results of the research highlighted the limitations of relational database management systems. The different database management systems do address certain limitations, but not all. Document-oriented databases provide the best results and successfully address the need to store large volumes of user generated text-based data in a distributed environment / School of Computing / M. Sc. (Computer Science)

Un défi important pour la gestion participative est de gérer des ressources renouvelables et la biodiversité. Dans le cadre de l'aide la la décision pour la gestion participative des territoires protégés, nous proposons dans cette thèse un agent expert qui fournit des informations sur la viabilité des solutions envisagées pour aider les joueurs à prendre une décision. C'est une nouvelle application de la théorie de la viabilité qui propose des concepts et méthodes pour contrôler un système dynamique afin de le maintenir dans un ensemble de contraintes de viabilité. Tout d'abord, nous avons étudié en quoi la théorie de la viabilité est particulièrement adaptée la la problématique de la gestion durable. L'analyse de viabilité prend en compte à la fois les comportements asymptotiques et transitoires qui doivent tous deux être considérés dans le cadre de la gestion de systèmes environnementaux. C'est l'intérêt de cette étude qui motive l'introduction d'un agent "viabilité" dans le cadre d'aide à la gestion participative. Nous décrivons ensuite un algorithme d'approximation du noyau de viabilité qui se concentre sur la réduction du temps de calcul. Cet algorithme utilise une procédure de classification du type "plus proche voisin", qui satisfait les conditions nécessaires pour garantir la convergence asymptotique de l'approximation. Nous comparons les résultats obtenus pour des problèmes de viabilité pour lesquels les noyaux théoriques ont été calculés. La fidélité de cet algorithme est toujours supérieure à 90 %. Le temps de calcul, relativement rapide, est très intéressant dans l'objectif d'intégrer ces calculs de noyaux dans des outils d'aide à la décision. Nous développons également un support logiciel qui est facile à utiliser par les joueurs pour les aider à analyser le problème de viabilité. Les joueurs définissent leur problème de viabilité grâce à une influence interface graphique utilisateur, puis lancent les simulations. Le logiciel permet aussi de visualiser les noyaux de viabilité et d'observer les trajectoires en 2D et 3D. Enfin nous étudions un agent expert viabilité dans un jeu de SimParc pour observer ses influences. Nous présentons des résultats fournis par l'agent expert viabilité en utilisant un modèle abstrait qui est axé sur la biodiversité. Puis nous présentons une expérimentation avec et sans agent expert viabilité. / An important challenge for participatory management is to manage renewable resources and biodiversity. In the framework of the decision support for participatory management of protected areas, we propose in this thesis an expert agent who provides information on the viability of the proposed solutions to help players to make a decision. This is a new application of the viability theory that provides concepts and methods for controlling a dynamic system in order to maintain the system in a set of viability constraints. Firstly, we study how the viability theory is particularly adapted to the problem of sustainable management. Sustainability analysis takes into account both the asymptotical dynamics and transient behaviors that have both to be considered in the context of environmental management systems. This study motivates the introduction of agent "viability" in the context of support participatory management. Then, we describe an algorithm of approximation of the viability kernel, which focuses on the reduction of computing time. This algorithm uses the "nearest neighbors" as a classification method, which satisfies the conditions guaranteeing the asymptotic convergence of the approximation. We compare the results obtained in cases where the theoretic viability kernel could be calculated. The accuracy of this algorithm is always higher than 90 percent. The computing time is relatively short, which is very interesting in the aim of integrating these calculations of viability kernel in tools of decision support. We also develop a software that is easy to use by players to help analyze the problem of sustainability. Players define their sustainability problem through a graphical user interface and launch simulations. The software also allows users to visualize the viability kernels and to observe the trajectories in 2D and 3D. Finally we study a viability expert agent in a game SimParc to observe these influences. We present the results provided by the viability expert agent using an abstract model which focuses on biodiversity. Then we present an experiment with and without viability expert agent.

As plataformas de serviços de bibliotecas, em inglês library services plataforms (LSP), são sistemas para gerenciamento unificado de todo o espectro de materiais, impressos, eletrônicos e digitais, que compõem as coleções das bibliotecas atualmente. Utilizados desde 2012, somente por instituições fora do Brasil, estes sistemas são providos mediante serviços em nuvem, no modelo Software-as- a-Service e em arquitetura multi-tenant. Esta nova tecnologia, considerada disruptiva, traz mudanças nos processos de trabalho das equipes das bibliotecas e da área de tecnologia da informação. A adoção de um novo sistema, recente e contemporâneo, requer sólida fundamentação sobre seus benefícios, de modo a justificar, junto aos gestores das organizações, os investimentos necessários. Estudos indicam que o sucesso de um sistema de informação pode ser verificado através da avaliação da satisfação dos usuários desse sistema. Com o objetivo de compreender o fenômeno da adoção das plataformas de serviços de bibliotecas, esta pesquisa explora as percepções avaliativas de seus usuários internos, através de uma abordagem qualitativa e por meio de um estudo de caso. A coleta de dados se apoia na pesquisa documental e na realização de entrevistas com os funcionários da Biblioteca da University of Surrey (Guilford, Inglaterra), usuários internos da plataforma de serviços de bibliotecas Alma O roteiro para condução das entrevistas baseia-se no modelo de antecedentes da formação da satisfação de usuários finais, dos autores Au, Ngai e Cheng (2008), e busca identificar os construtos principais e determinantes da satisfação ou da insatisfação dos funcionários da Biblioteca em relação ao sistema de gerenciamento utilizado. A pesquisa conclui que a qualidade do sistema é o construto de maior satisfação entre os usuários da LSP, enquanto que a qualidade do suporte ao sistema pode ser melhorada. Demonstra que o equilíbrio para o atendimento do desempenho do trabalho é relevante para os usuários, revelando que os esforços são altos, mas os benefícios compensam. As narrativas dos entrevistados evidenciam que a implantação da plataforma de serviços de bibliotecas implica em mudar o modo de fazer habitual, propõe rever e estabelecer novos fluxos de trabalho e cria interfaces entre setores e atividades. Este processo afeta o status quo organizacional e permeia as relações interpessoais no trabalho - o que requer suporte de uma forte estratégia motivacional. / Library services platforms (LSP) are the new genre of library management systems. They manage all type of materials that belong to the libraries collections today - printed, electronic and digital. These systems are being used by libraries all over the world since 2012, but not yet in Brazil. The new systems are provided through a Software-as-a-Service (SaaS) model and multi-tenant architecture. This new disruptive technology changes the current workflow processes involving the library and the information technology areas. The adoption of a modern, new and recent system requires a clear vision about its benefits to justify the decision and the necessary financial support to the institution managers. Many earlier studies have found relations between the information system success and the end users satisfaction. The aim of this research is to study the adoption of a library services platform phenomenon based on the perceptions and evaluations of its end users, through a qualitative approach and applying a case study method. The data collection was performed through documental research and interviews with the staff of the University of Surrey Library (Guilford, England), which uses the Alma library services platform The interview script followed the model of antecendents of end users satisfaction formation proposed by Au, Ngai e Cheng (2008) and seeks to confirm the main and determinant constructs of the library staff users´ satisfaction or dissatisfaction regarding the management system used. The research concludes that the system quality is the highest satisfaction construct among LSP users, while system support quality can be improved. It demonstrates that equitable work performance fulfillment is relevant for the users, and despite their inputs and efforts, the benefits are considered valuable. The respondents´ narratives highlight that the library services platform implementation changes the usual way of doing things, establishes new and improved workflows and creates interfaces between departments and activities. This processs affects the organizational status quo and permeates interpersonal relations in the workplace, which requires a strong motivational strategy.

Made available in DSpace on 2016-04-01T17:54:50Z (GMT). No. of bitstreams: 0 Previous issue date: 2008-07-10. Added 1 bitstream(s) on 2016-04-01T18:00:31Z : No. of bitstreams: 1 000564022.pdf: 4802904 bytes, checksum: beab4bbde209bc8ed0f6fe964c936821 (MD5) / Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP) / Atualmente, no campo da engenharia de produção o termo desenvolvimento sustentável está sendo amplamente divulgado como uma oportunidade para melhoria na qualidade de vida que alia conservação e proteção do meio ambiente. Ao se observar a questão da poluição industrial, é possível perceber que ela vem agravando a deterioração do meio ambiente e da saúde pública, conseqüentemente, exigindo uma nova postura das empresas no sentido de mitigar seus impactos ambientais. Neste sentido, emergiu o objetivo deste trabalho: diagnosticar as ações ambientais das indústrias calçadistas considerando, a priori, a importância local do pólo produtivo calçadista de Franca-SP. Assim, desenvolveu-se uma estrutura teórica baseada em Sistema de Gestão Ambiental, Legislação Ambiental e Programas de Prevenção à Poluição, cada qual com um instrumento em evidência, quer seja a norma ISO 14001, o Licenciamento Ambiental e o Programa Produção mais Limpa. Todos estes elementos subsidiaram detalhamentos específicos dentro do contexto em que se examinavam ações efetivas praticadas por empresas calçadistas. Sucintamente, os resultados alcançados na pesquisa exploratória nos levou a perceber que há uma lacuna entre os benefícios apresentados na literatura sobre a ISO 14001 e a real percepção dos empresários entrevistados; basicamente, estes mesmos (empresários) apenas reagem para não serem punidos, fato que adverte a relevância de se manter controles mais rígidos sobre ferramentas como o Licenciamento Ambiental e, por último, concluiu-se que o Programa Produção mais Limpa se apresenta com potencial para articular as ações ambientais identificadas, partindo da aplicação de know-how na gestão privada para a articulação à governança pública, visando mudanças de atitudes para melhoria ambiental na cadeia calçadista como um todo. Portanto, os resultados dessa pesquisa identificaram ações tímidas e incipientes... / In the hole world, sustainable development to improve life quality with environment protection is becoming a strong and weel aceptable idea. It is possible to observe that industrial pollution is increasing enviroment and health deterioration, and so, demanding a new attitude from organizations concerning their environment impacts. So, the objective of this paper is to diagnose environmental actions in shoes manufactures, a priori, the importance of local shoes industries in Franca city. So, a theorictical structure was developed based in Environmental Management System, Laws, and Pollution Prevention Programs, each one with a tool, such as ISO 14001, Environmental Licensing and More Clean Production Program. All these elements helped in specific detail in a context that elective actions were studies. The results obtained in the research made us realize that there is a void between benefits presented in the literature about ISO 14001 and real perception of interviewed managers: they just react to avoid legal punishments, wat points the need to keep more rigorous controlson tools such as Environmental Licensing and, at last, it was concluded that More Clean Production Program presented a potential to articulate environment action, applying know-how in private management to public governança, willing to change attitudes to environments improve in shoes supply chain as a hole. So, results of this research identified shy ans incipients actions from interviewed managers to the sustentability of the sector.

Submitted by Alison Vanceto (alison-vanceto@hotmail.com) on 2017-05-09T12:29:34Z No. of bitstreams: 1 DissAESCSF.pdf: 8504536 bytes, checksum: 5aa7619eb4ee6026af071cd2ad3bd1e2 (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-05-11T18:14:22Z (GMT) No. of bitstreams: 1 DissAESCSF.pdf: 8504536 bytes, checksum: 5aa7619eb4ee6026af071cd2ad3bd1e2 (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-05-11T18:14:30Z (GMT) No. of bitstreams: 1 DissAESCSF.pdf: 8504536 bytes, checksum: 5aa7619eb4ee6026af071cd2ad3bd1e2 (MD5) / Made available in DSpace on 2017-05-11T18:19:28Z (GMT). No. of bitstreams: 1 DissAESCSF.pdf: 8504536 bytes, checksum: 5aa7619eb4ee6026af071cd2ad3bd1e2 (MD5) Previous issue date: 2016-08-29 / Não recebi financiamento / The main purpose of this study is to analyze, by using Discursive Sequences, the paradox established during the construction of the teacher’s image in the twenty-first century. The corpus of this research consists of two Learning Management Systems (LMS) - Schoology and Edmodo - and official documents such as Leis de Diretrizes e Bases. French Discourse Analysis will be used as theory and method, in which authors as Pêcheux (1995, 2008) and Orlandi (2004, 2009, 2014) define concepts such as paraphrasing and metaphor for construction and maintenance of discourse. These concepts, related to Dominique Julia’s theory (2000), evoke the discursive memory and its effects on the development of the teacher’s image due to technological changes. / Este estudo analisa, utilizando Sequências Discursivas (SD), o paradoxo que se apresenta na construção da imagem do docente no século XXI. O corpus dessa pesquisa é formado por dois Sistemas de Gerenciamento de Aprendizagem (SGA) – Schoology e Edmodo – e documentos oficiais, como as Leis de Diretrizes e Bases. A base teórico-metodológica é a Análise de Discurso Francesa, na qual autores como Pêcheux (1995, 2008) e Orlandi (2004, 2009, 2014) definem conceitos como paráfrase e metáfora para construção e manutenção do discurso. Esses conceitos, ao serem associados à fala do historiador Dominique Julia (2000), no âmbito histórico evocam a memória discursiva e seus efeitos produzidos na elaboração do imaginário docente diante das mudanças tecnológicas.