This study is within the field of Industrial and Organisational Psychology. It focuses on the relationship between diversity management and organisational climate dimensions. The literature review indicates that most of the research conducted on these two concepts, diversity management and organisational climate investigated the concept diversity, not diversity management (Cox, 1993; Hicks-Clarke & Hies, 2003). This study specifically explores diversity management in a retail organisation. The empirical component of the study includes confirmatory factor analysis, reliability analysis and a correlational study investigating the relationship between diversity management and organisational climate. It was found that there is a positive and strong relationship between diversity management and organisational climate. Diversity management seems to correlate highly with the following climate dimensions: policies and procedures, discrimination, gender issues, equality in conditions of employment and employment equity. The results indicate that younger employees have more positive views regarding diversity management, and middle aged employees have less positive views regarding diversity management. / Industrial and Organisational Psychology / M. Admin (Industrial and Organisational Psychology)

In South Africa today, the challenge is to redress past inequalities and to transform the higher education system. This transformation of the higher education system is necessary in order to serve a new social order. The introduction of outcomes-based education and training requires a new approach to education, including the process of assessment. An outcomes-based approach to education and training focuses on continuous assessment through the use of a range of assessment methods. The Ministry of Education tasked the National Department of Education to embark on a review of their academic programmes. This review has been in response to register programmes on the National Qualifications Framework. This review has also been part of an attempt to improve the quality of qualifications. In most learning organisations, assessment and learning have always been closely related. If assessment has not simply been seen as the end point in learning but has been an important component in the design of the learning process itself, this statement will be severely tested by the movement towards an outcomes model for education and training. The primary aim of the study was to develop a conceptual model for the management of the impleme tation of a continuous assessment plan in a university of technology by means of aliterature study and an empirical investigation. Currently, information regarding the conceptualisation of this topic is inadequate and vague. If the nature of the complexities involved in the management and implementation of CASS at universities of technology are known, a conceptualised model can be developed for the effective management of the implementation thereof. The implementation of an integrated model of assessment requires the creation of an enabling environment in which the model can be implemented. This study has found that this is not true for many universities of technology, as: • programme design still rests on subjects that are not aimed at outcome-based models; • administrative systems are not designed to accommodate the recording of continuous assessments; • students, lecturers and other stakeholders have not undergone the necessary training regarding the change in paradigm from content-based to outcomebased education; and • policy regarding modularisation and continuous assessment has not yet been defined and implemented. The study serves to present a useable model for the management of the implementation of continuous assessment at universities of technology. The study is based on a balanced opinion as the experiences of both lecturers and students were investigated by means of structured questionnaires. The findings were verified by means of a focus group interview with administrative staff involved with continuous assessment. The model that was developed is a usable model as it was subjected to a number of verification tests. / Thesis (Ph.D. (Teaching and Learning))--North-West University, Vaal Triangle Campus, 2008.

Criado inicialmente com a função básica de proteção aos pés, o calçado tornou-se um objeto de desejo e um acessório essencial de moda. Entre 1950 a 2015, estima-se que a produção mundial passe de 2,5 bilhões de pares produzidos para 25 bilhões de pares por ano, crescimento bem maior do que a população mundial. O couro, principal matéria-prima para a confecção de calçados, caracteriza-se por gerar grandes quantidades de resíduos ao longo de toda a cadeia produtiva. Especificamente na indústria coureiro-calçadista, o problema concentra-se nos elevados volumes de resíduos gerados na atividade produtiva, podendo causar desperdícios e grandes volumes de resíduos a serem descartados, envolvendo, principalmente, questões financeiras e ambientais. Países como Alemanha e Estados Unidos possuem legislação específica sobre a gestão de resíduos desde os anos 1970. No Brasil, depois de mais de 20 anos de tramitação no Congresso Nacional, em 2010, foi instituída a Política Nacional de Resíduos Sólidos, que reúne princípios, objetivos, instrumentos, diretrizes e metas, que deverão ser adotados pelos governos nas esferas federal, estadual e municipal, bem como pelas empresas com vistas à gestão integrada e ao gerenciamento ambientalmente adequado dos resíduos sólidos. Dessa forma, o objetivo desta tese foi desenvolver um modelo de gestão de resíduos industriais para o setor calçadista de Franca-SP com vistas à Política Nacional de Resíduos Sólidos. O desenvolvimento do modelo teve como ponto de partida um estudo bibliográfico sobre o assunto e, na sequência, por intermédio de uma pesquisa aplicada, conseguiu-se, em um primeiro momento, analisar a situação atual para compreender o modelo de gestão de resíduos vigente e realizar uma pesquisa de diagnóstico dos resíduos industriais do setor. Tal pesquisa possibilitou verificar que atualmente, esses resíduos, são enviados em sua totalidade para aterros sanitários, possibilitou também sua quantificação e cálculos dos custos envolvidos para transporte e destinação. Na sequência, realizaram-se estudos sobre a viabilidade técnica e financeira para tratamento térmico desses resíduos e a busca de benchmark no setor. O estudo também proporcionou uma contribuição de caráter mais prático e/ou gerencial ao recomendar diretrizes para a elaboração de um plano de gestão integrada de resíduos industriais para o setor, e uma proposta de gestão compartilhada dos resíduos industriais entre a entidade de classe e as indústrias calçadistas, com vistas à eliminação de envio desses resíduos para aterros. Dessa forma, contribuiu também para a elaboração do Plano Municipal de Gestão Integrada de Resíduos Sólidos do município em questão. Nesse sentido, após as análises e desdobramentos das etapas anteriores, foi possível propor um modelo de gestão de resíduos industriais, bem como demonstrar sua viabilidade técnica e financeira. Tal modelo foi denominado \"Modelo de Equiparação de Custos com Eficiência Ambiental\". / Initially created with the basic function of feet protection, the footwear became an object of desire and an essential fashion accessory. Between 1950 and 2015, it is estimated that the worldwide production expanded from 2,5 billions to 25 billions of pairs a year, an increase much higher than the worldwide population. The leather, the main feedstock for the footwear manufacture, is characterized by generating large amounts of waste throughout the production chain. Especially in the leather-footwear industry, the major problem is concentrated in the big volumes of waste generated in the productive activity, which can lead to wastage and big volumes of waste to be discarded, involving several financial and environmental issues. Countries such as Germany and United States of America have specific legislation concerning the waste management since 1970. In Brazil, after more than 20 years being analyzed by the National Congress, in 2010, the National Solid Waste Policy was established, gathering principles, instruments, guidelines and goals, which must be adopted by the federal, state and municipal levels of government, as well as by the companies, following the integrated and adequate environmental management of solid waste. Therefore, the goal of this thesis was to develop a model of industrial waste management to the footwear industry in Franca-SP, according to the National Solid Waste Policy. The starting point of the development of this model was a bibliographical study about the subject, followed by an applied research. In a first moment, it was possible to analyze the current situation to comprehend the current model of waste management and to perform a diagnostic research of the sector. This research enabled us to verify that currently, these wastes are entirely sent to landfills, and also allowed quantification and calculation of the costs involved for transport and disposal. Afterwards, studies were performed to investigate the technical and financial feasibility of the thermal treatment of this waste and to search the benchmarking of the sector. The study also provided a more practical contribution as it recommended a guideline to elaborate a plan of integrated management of industrial waste to the footwear sector and as it proposed a model to be shared between the industries and trade unions, with the aim of eliminating the landfills as a destination of this waste. Therefore, this thesis also contributed to elaborate the Municipal Plan of Integrated Management of Solid Waste in the aforementioned city. Accordingly, after the analysis and consequences of previous steps, it was possible to propose a model of industrial waste management, as well as to demonstrate its technical and financial feasibility. This model was nominated \"Model of Costs Equalisation with Environmental Eficiency\".

Submitted by Ricardo Cedraz Duque Moliterno (ricardo.moliterno@uefs.br) on 2018-01-25T23:24:08Z No. of bitstreams: 1 DISSERTA??O - Samantha Souza da Costa Pereira.pdf: 2895480 bytes, checksum: 36fd7df7a9b24c33058c77c93d524818 (MD5) / Made available in DSpace on 2018-01-25T23:24:08Z (GMT). No. of bitstreams: 1 DISSERTA??O - Samantha Souza da Costa Pereira.pdf: 2895480 bytes, checksum: 36fd7df7a9b24c33058c77c93d524818 (MD5) Previous issue date: 2016-04-20 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / Hospitals are very complex structures and represent the most traditional way of organization in the health sector. Managing these organizations is a very challenging and equally difficult task. The Unified Health System (SUS) is endowed with an agreed hospital network and another own network, which may be administered directly by the State (Direct Administration) or by third parties (Indirect Administration). Direct Administration, here discussed, involves different management models. In this study, three paradigms of public administration, present in SUS hospitals are discussed: Patrimonialist, Bureaucratic and New Public Management. Composing intrinsically the management apparatus, there is the decision-making process, which constitutes an extremely relevant instrument in the administrative area. Thus, this research has as a general objective: to analyze the model of hospital management of the State Health Secretariat of Bahia (SESAB), under direct administration. To do so, a qualitative investigation was carried out through a case study, conducted in three large state hospitals under Direct Administration. Senior managers from the hospitals participated in this study, as well as a director of SESAB, who were submitted to the semi-structured interview. Other primary and secondary data sources were used, consisting of freely accessible documents. The data were analyzed in light of the Content Analysis, observing all the ethical principles contained in Resolution 466/12. As results, it was verified that the sociodemographic profile of the managers follows an expected pattern: majority of white men, with average age of 48 years, medical doctors, with specialization in hospital administration and having past experience. The perception of these managers about their management units pointed to serious demand problems. The management model characterized by the managers aggregates characteristics of the three management paradigms, with predominance of the Bureaucratic Model. When mentioning that the management model present in their action unit is ?Participative?, managers approached the ideology advocated by the SUS, however, the organizational design of two of the hospitals studied indicates the existence of a still rigid structure. The decision-making process still followed a centralized practice. Thus, it is assumed that the adoption of a collegiate management model would be an alternative to democratize it, as it also is with the establishment of participatory decision-making processes. This study revealed that there is still a gap in the study of the management model present in hospitals administered by the State. Therefore, it is suggested that further studies should be carried out in this regard, as their results may lead to improvements in state administrative structures and contribute to the State?s ability to take over the management of the public machine. / Os hospitais s?o estruturas hipercomplexas e representam a forma mais tradicional de organiza??o no setor de sa?de. Administrar estas organiza??es constitui-se numa tarefa deveras desafiadora e igualmente dif?cil. O Sistema ?nico de Sa?de (SUS) ? dotado de uma rede hospitalar conveniada e outra pr?pria, podendo esta ?ltima ser administrada diretamente pelo Estado (Administra??o Direta) ou por terceiros (Administra??o Indireta). A Administra??o Direta, aqui abordada, comporta diferentes modelos de gest?o. Neste estudo, s?o discutidos tr?s paradigmas da administra??o p?blica, presentes em hospitais do SUS: Patrimonialista, Burocr?tica e Gerencial. Compondo de forma intr?nseca o aparato da gest?o, tem-se o processo decis?rio, que se constitui num instrumento extremamente relevante na seara administrativa. Desse modo, essa investiga??o tem como objetivo geral: analisar o modelo de gest?o de hospitais da Secretaria Estadual de Sa?de da Bahia (SESAB), sob administra??o direta. Para tanto, procedeu-se a uma investiga??o qualitativa, por meio de um estudo de caso, realizado em tr?s hospitais estaduais, de grande porte e sob Administra??o Direta. Participaram desse estudo gestores da alta dire??o dos hospitais, al?m de um diretor da SESAB, os quais foram submetidos ? entrevista semiestruturada. Foram utilizadas outras fontes prim?rias e secund?rias de dados, que s?o documentos de livre acesso. Os dados foram analisados ? luz da An?lise de Conte?do, observando-se todos os princ?pios ?ticos contidos na Resolu??o 466/12. Como resultados, verificou-se que o perfil sociodemogr?fico dos gestores segue um padr?o esperado: maioria de homens brancos, com idade m?dia de 48 anos, m?dicos, com especializa??o em administra??o hospitalar e dotados de experi?ncia pret?rita. A percep??o desses gestores acerca das suas unidades de gest?o apontou s?rios problemas de demanda. O modelo de gest?o caracterizado pelos gestores agrega caracter?sticas dos tr?s paradigmas de gest?o, com predomin?ncia do Modelo Burocr?tico. Ao referirem que o modelo de gest?o presente em sua unidade de atua??o ? ?Participativo?, os gestores se aproximaram do ide?rio preconizado pelo SUS, entretanto, o desenho organizacional de dois dos hospitais estudados sinaliza a exist?ncia de uma estrutura ainda r?gida. O processo decis?rio ainda seguia uma pr?tica centralizada. Sendo assim, tem-se que a ado??o de um modelo de gest?o colegiada seria uma alternativa para democratizar a gest?o. De igual modo, a instaura??o de processos decis?rios participativos. Este trabalho revelou que ainda h? uma lacuna no que se refere ao estudo do modelo de gest?o presente nos hospitais administrados pelo Estado. Portanto, sugere-se que mais estudos sejam realizados neste aspecto, uma vez que os resultados deles advindos podem redundar em aperfei?oamento das estruturas administrativas estatais, e contribuir para que o Estado assuma com compet?ncia a gest?o da m?quina p?blica.

Submitted by Nara Lays Domingues Viana Oliveira (naradv) on 2015-07-16T18:32:54Z No. of bitstreams: 1 TADEU.pdf: 1920392 bytes, checksum: 2d3a9be6b8a3c34155d4ce8ce06acb5a (MD5) / Made available in DSpace on 2015-07-16T18:32:54Z (GMT). No. of bitstreams: 1 TADEU.pdf: 1920392 bytes, checksum: 2d3a9be6b8a3c34155d4ce8ce06acb5a (MD5) Previous issue date: 2014-02-28 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O presente estudo investigou se as companhias abertas familiares, entre 2005 e 2012, possuem criação de valor, desempenho operacional, nível de alavancagem e despesas administrativas diferenciados em relação às empresas não familiares. Também, investigou-se diferenças de performance dentre as empresas familiares sob diferentes modelos de gestão. Os resultados para as variáveis de valor e desempenho demonstraram sensibilidade dependendo do conceito de empresa familiar utilizado. Para as empresas familiares sob o conceito amplo (CF1), os resultados obtidos para criação de valor e desempenho operacional são inferiores as empresas não familiares privadas. Para os demais conceitos de empresa familiar (CF2 e CF3) não há indicativos estatísticos de diferença entre os resultados. Através destes achados, pode-se supor que o controle acionário familiar não majoritário, a divisão do controle da empresa em várias famílias e a ausência do laço da família fundadora com a companhia, prejudique o desempenho das empresas familiares. Na análise dos níveis de alavancagem, os resultados indicam que apenas as empresas familiares em que a família fundadora ainda possua grande influência (CF3) são mais alavancadas. Para a métrica de despesas administrativas, as empresas familiares sob o conceito amplo (CF1) apresentaram maiores gastos em relação as não familiares, evidenciando maior conflito de agência entre os acionistas controladores e minoritários nestas empresas. O modelo de gestão mais eficiente em termos de valor de mercado, para as empresas familiares, é a Gestão Familiar do Fundador. Todos os resultados descritos são confirmados nas análises de Robustez. / The present research investigated if traded family firms, from the period of 2005 to 2012, have creating value, operating performance, leverage and administrative costs differentiated in comparison to non-family firms. Besides it was investigated differences in performance among the family firms in different management models. The results for the variables of value and performance demonstrated sensitivity depending on the concept of family firms used. For family firms under the wider concept (CF1), the results for creating value and operating performance are lower than private non-family companies. For other concepts of family firms (CF2 and CF3) there is no statistical difference between the results. Through these findings it is assumed that the family non majority equity control, the division of the company control in several families and the absence of the founding family in the company, lower the performance of family firms. In the analysis of leverage levels the results indicate that only the family firms where the founding family (CF3) still has great influence are more leveraged. Regarding for the metric of administrative expenses the family firms under the wider concept (CF1) reported higher expenses in relation to the non-family, showing greater agency conflicts between controllers and minority shareholders in these companies. The more efficient model of management in terms of market value for family firms is the Family Management Founder. All results are confirmed in the Robustness analyzes.

Made available in DSpace on 2016-04-29T14:16:34Z (GMT). No. of bitstreams: 1 Fernanda Aparecida da Silva Fernandes.pdf: 2317471 bytes, checksum: 77b9cec9b82e01a657cbda957e1f0896 (MD5) Previous issue date: 2014-09-19 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / This dissertation aims to deepen knowledge about society transformations resulting from contemporary crises, the neoliberal trends and the new models of public health management. It also aims to show the research conducted in the Northwest region in São Paulo state with social workers who work in healthcare, in order to know what they think about the public / private partnerships in the health management and their repercussions on professional interventions. We start this research by presenting the cyclical capitalist crises, its consequences and the neoliberal trends nowadays. Subsequently, we discuss social policies specifically health policy and the new models of public health management, especially the mix that is so present in the health policy management, that is, public / private partnerships in the implementation of health services. The work of the social worker in health is also discussed, considering many spaces of professional activities in health, beyond its legal apparatus governing the profession. The methodology included the bibliographical, documentary and quantitative and qualitative field research with professionals who work in healthcare in order to know their opinion about the public / private partnerships in the health policy management and also the repercussions to the professional category. All this displayed route was necessary to conclude that the present times are preoccupation times in front of the direction the society is heading, and that public / private partnerships are neoliberal strategies that favor private interests at odds with the concept of health as a public good, a citizen´s right and duty of the state / Esta dissertação pretende aprofundar conhecimentos sobre as transformações societárias decorrentes da crise capitalista contemporânea, as tendências neoliberais e os novos modelos de gestão da saúde pública. Objetiva, também, apresentar a pesquisa realizada na região noroeste paulista com os assistentes sociais que atuam na área da saúde, a fim de saber o que pensam a respeito das parcerias público/privado na gestão da saúde e os rebatimentos nas intervenções profissionais. Iniciamos o trabalho apresentando as crises cíclicas do capitalismo, suas consequências e as tendências neoliberais presentes na atualidade. Posteriormente, discutimos as políticas sociais, especificamente, a política de saúde e os novos modelos de gestão da saúde pública, principalmente o mix, que é tão presente na gestão da política de saúde, ou seja, as parcerias público/privado na execução dos serviços de saúde. O trabalho do assistente social, na área da saúde, também é discutido, levando-se em consideração os diversos espaços de atuação profissional na saúde, além das referências legais que regem a profissão. A metodologia adotada abrangeu a pesquisa bibliográfica, documental e a pesquisa de campo quanti-qualitativa com os profissionais que atuam na área da saúde, a fim de conhecer sua opinião a respeito das parcerias público/privado na gestão da política de saúde e, também, os rebatimentos para a categoria profissional. Todo esse percurso permitiu concluir que os tempos presentes são de preocupação diante dos rumos que a sociedade está seguindo e que as parcerias público/privado são estratégias neoliberais que favorecem interesses privados, em desacordo com a concepção de saúde como bem público, direito do cidadão e dever do Estado

Universities, facing both pressures and opportunities created by globalisation, are currently seeking a way to reinforce their capabilities by enhancing their academic strength through internationalisation. In such a setting, the development of international partnerships has been increasingly recognised as a central strategy for the success of internationalisation. Understanding the increasing importance of international partnerships for universities, this study will attempt to understand what could make a successful partnership and identify which management approach is most likely to realise a successful international partnership between universities. A successful international partnership in this thesis is assumed to be the one that is able to function smoothly and effectively towards achieving the goals set by the partnership. This thesis argues that the best management approach for successful international partnerships is a phase- and principle-based management approach. This approach enables a partnership to facilitate the essential ‘phases’ of development and sustainable growth by embedding some critical principles into its management practices to facilitate those essential ‘phases’. This study proposes there are three essential phases and three critical principles. The three essential phases are ‘building a partnership’, ‘consolidation and catalysing maturity’ and ‘maintaining a positive cycle between growth and consolidation’. The three critical principles are accountability, transparency, and learning capacity. While discussing a phase- and principle-based management approach, this thesis develops the premise that an international university partnership is an organic and dynamic phenomenon and the success of an international partnership is underpinned by entrepreneurial culture. This thesis involves case studies with multiple universities from Japan, the United Kingdom, Belgium, Sweden, and Australia, engaging in different types of international partnerships. Through the case studies, this thesis explores whether existing universities consider the three phases and the three critical principles as important, and how they have developed and improved their management structures and processes to implement their international partnerships. To be more precise, two types of international university partnerships are studied, namely a partial and task-specific double degree programme (DDP) partnership between a Japanese university and its partners, which is an example of a standard management model, and a comprehensive and organised strategic alliance between multiple universities from different countries, which is an example of the best management model. Those two models are compared using the phase- and principle-based model as comparator criteria. International university partnership development in a Japanese context is another key theme. This thesis examines the state of international partnerships recently developed by Japanese universities. It makes a comparison of the current situation of Japanese universities using the best identified management model. At present, the most popular type of international partnership in Japanese higher education is that of a DDP, which is a basic and task-specific type of partnership. Many universities around the world are developing DDP partnerships. Such partnerships are therefore appropriate for a case study of a standard management approach. To examine the DDP partnerships developed by a Japanese university, this thesis focuses on the case of Kyushu University, Japan and its partners; the aim is to identify the strengths and weaknesses of a basic and task-specific partnership model with respect to current and future circumstances. This thesis studies the strategic alliance between Monash University and the University of Warwick for the best management approach. The Monash Warwick Alliance is an advanced comprehensive partnership with diverse projects involving wide range of stakeholders including researchers, educators, students, administrators, and outside stakeholders. Considering its broad range of scope and stakeholders, it could embrace greater complexity in terms of management, thereby more mature and sophisticated management structures and processes could be required. Based upon understanding the essential features of the best management approach, this thesis attempts to figure out whether and how the limitations of a partial and task-specific DDP partnership, could be rectified and provide recommendations for universities in Japan to aid the further advancement of their international partnership projects and the overall internationalisation of universities. Possible improvements suggest that their management structure should possess the capability to steer and coordinate a partnership by developing accountable management structures and implementing effective communication and information strategies, developing a vigorous system of quality and performance review, creating a mechanism to institutionalise learning, and integrating expertise in the management structures and processes.

Submitted by Luciana Ferreira (lucgeral@gmail.com) on 2018-04-05T11:38:37Z No. of bitstreams: 2 Dissertação - Regina Maria da Silva - 2018.pdf: 2463060 bytes, checksum: 7171a48be60cbc5aeb5f2100e0db9f9c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2018-04-05T11:41:46Z (GMT) No. of bitstreams: 2 Dissertação - Regina Maria da Silva - 2018.pdf: 2463060 bytes, checksum: 7171a48be60cbc5aeb5f2100e0db9f9c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2018-04-05T11:41:46Z (GMT). No. of bitstreams: 2 Dissertação - Regina Maria da Silva - 2018.pdf: 2463060 bytes, checksum: 7171a48be60cbc5aeb5f2100e0db9f9c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2018-03-23 / In a context of reformist policies that have been taking place in Brazilian higher education, the process of reordering also includes changes in the institutional identities of universities, in order to meet the multiple local and regional demands. This work is aimed at the area of university transportation offered by the educational institutions themselves, analyzing the forms of intercampi transportation in Brazilian universities and other international studies. The objective of the research is to expose the feasibility of improvement and expansion of the current transportation service in the UFG, starting to offer a fixed and regular traffic line to students and servers. Formulating a new management model, according to the concepts of Banchmarking, we took as reference intermodal transport models existing in other IFES, for integration of all UFG Campuses in the Regional Goiânia, providing greater comfort and safety to the academic community. The methodology used is applied research because it involves local truths and interests. It brings a quantitative approach to understanding, characterizing and analyzing the current processes in the Transportation Division (DT) of UFG. Aiming to detail its operational aspects and present a diagnosis of the functioning of this department, the BPMN method is used with the theory of "AS IS" and "TO BE", elaborating the flowcharts of the activities. The alterations indicated are based on data received from DT referring to values of acquisition and maintenance costs of bus-type vehicles, as well as data on the number of cars trips taken and personnel. With this data a cost forecast was made to implement and execute the suggested transport service. As a result of the research, it presents aspects relevant to the implementation of this service in the UFG and also presents a management model based on the management elements currently used in the transportation sector. Finally, the redesign of the main processes and suggested new methods to perform the activities after the implementation of the proposal are presented, making a synthesis of the activities already practiced and the activities to be added with the implementation of the intercampi. As the main social contribution of this proposal, it is believed that it will be possible to add values to the organization for its academic community, such as: accessibility, security, availability, regularity, reliability, comfort, competence, credibility, courtesy and tangibility. / Em um contexto de políticas reformistas que vem ocorrendo na educação superior brasileira, o processo de reordenamento também inclui mudanças nas identidades institucionais das universidades, para atender às múltiplas demandas locais e regionais. Este trabalho é voltado para a área de transporte universitário oferecido pelas próprias instituições de ensino, analisando as formas de transporte intercampi em universidades brasileiras e outros estudos internacionais. O objetivo da pesquisa é expor a viabilidade de aprimoramento e ampliação do atual serviço de transporte na UFG, passando a oferecer uma linha de tráfego fixa e regular aos alunos e servidores. Formulando um novo modelo de gestão, segundo os conceitos do Banchmarking, tomou-se como referência modelos de transporte intercampi existentes em outras IFES, para integração de todos os Campi da UFG na Regional Goiânia, proporcionando maior conforto e segurança à comunidade acadêmica. A metodologia utilizada constitui uma pesquisa aplicada porque envolve verdades e interesses locais. Traz uma abordagem quantitativa para compreensão, caracterização e análise dos processos atuais na Divisão de Transportes (DT) da UFG. Visando detalhar seus aspectos operacionais e apresentar um diagnóstico do funcionamento deste departamento, utiliza-se o método BPMN com a teoria do “AS IS” e “TO BE”, elaborando os fluxogramas das atividades. As alterações indicadas firmam-se em dados recebidos da DT referentes a valores de custos de aquisição e manutenção dos veículos do tipo ônibus, além dos dados quanto ao volume de viagens atendidas e quanto ao quadro de pessoal. Com estes dados foi feita uma previsão de custos para implementação e execução da proposta. Como resultado da pesquisa, apresenta-se aspectos relevantes para implementação desse serviço na UFG e também apresenta-se um modelo de gestão baseado nos elementos de gestão mais utilizados atualmente no setor de transportes. Por fim, são apresentados os redesenhos dos principais processos e sugeridos novos métodos para o desempenho das atividades após a implantação da proposta, fazendo-se uma síntese das atividades já praticadas e das atividades a serem acrescentadas com a implementação do intercampi. Como principal contribuição social desta proposta, acredita-se que será possível agregar valores à organização para sua comunidade acadêmica, como: acessibilidade, segurança, disponibilidade, regularidade, confiabilidade, conforto, competência, credibilidade, cortesia e tangibilidade.

Maintenance has evolved over centuries and has played significant role for growth of organizations. Maintenance history is differentiated by three generations, the development of maintenance considered from being “necessary evil” to “profit contributor”. Many literatures have discussed maintenance for optimization and increasing profitability but little on the factors which influence on the future of maintenance. Maintenance should be considered as a “competitive factor” in the future. Many trends have evolved in production and every trend had a major contribution towards production development. The successful implementation of the trends is considered to be a major challenge. Little literatures have talked on the emerging trends and challenges in production. The thesis reviews the historical development of maintenance over generations and presents the key factors which play a major role during the fourth generation, and also identifies the emerging trends and challenges to be faced by production. The literature review, interviews and surveys were used in this thesis. Academic researchers and industrial experts from both maintenance and production department answered the interview and survey questions for this research. The key factors for the proposal of fourth generation of maintenance and the emerging trends and challenges to be faced by production are presented. The result from the research questions and the empirical findings are summarized in a framework that will enable readers to know the historical development of maintenance, the key factors to be considered for the fourth generation of maintenance and the emerging trends and challenges to be faced by production in future. In addition, the thesis also discusses the impact of information technology on the future of maintenance and the effect of sustainability in the future of production.

In South Africa today, the challenge is to redress past inequalities and to transform the higher education system. This transformation of the higher education system is necessary in order to serve a new social order. The introduction of outcomes-based education and training requires a new approach to education, including the process of assessment. An outcomes-based approach to education and training focuses on continuous assessment through the use of a range of assessment methods. The Ministry of Education tasked the National Department of Education to embark on a review of their academic programmes. This review has been in response to register programmes on the National Qualifications Framework. This review has also been part of an attempt to improve the quality of qualifications. In most learning organisations, assessment and learning have always been closely related. If assessment has not simply been seen as the end point in learning but has been an important component in the design of the learning process itself, this statement will be severely tested by the movement towards an outcomes model for education and training. The primary aim of the study was to develop a conceptual model for the management of the impleme tation of a continuous assessment plan in a university of technology by means of aliterature study and an empirical investigation. Currently, information regarding the conceptualisation of this topic is inadequate and vague. If the nature of the complexities involved in the management and implementation of CASS at universities of technology are known, a conceptualised model can be developed for the effective management of the implementation thereof. The implementation of an integrated model of assessment requires the creation of an enabling environment in which the model can be implemented. This study has found that this is not true for many universities of technology, as: • programme design still rests on subjects that are not aimed at outcome-based models; • administrative systems are not designed to accommodate the recording of continuous assessments; • students, lecturers and other stakeholders have not undergone the necessary training regarding the change in paradigm from content-based to outcomebased education; and • policy regarding modularisation and continuous assessment has not yet been defined and implemented. The study serves to present a useable model for the management of the implementation of continuous assessment at universities of technology. The study is based on a balanced opinion as the experiences of both lecturers and students were investigated by means of structured questionnaires. The findings were verified by means of a focus group interview with administrative staff involved with continuous assessment. The model that was developed is a usable model as it was subjected to a number of verification tests. / Thesis (Ph.D. (Teaching and Learning))--North-West University, Vaal Triangle Campus, 2008.