published_or_final_version / Education / Master / Master of Education

本研究的主旨是在探討臺北縣市校長家長式領導與教師士氣之關係，希望藉由理論探討與實徵研究的結果，提出建議做為校長領導學校行政，提高教師士氣的參考。 本研究採文獻探討法與問卷調查法並用，以臺北縣市公立國民中學121所，公立完全中學27，國立完全中學3所，私立中學32所，共計183所公立國民中學（含完全中學）為研究範圍。問卷發放550份，實際回收360份，有效問卷280份，佔全部問卷的51.6%。問卷回收後以描述性統計分析、t考驗檢定、單因子變異數分析與Scheffe' 法、逐步多元迴歸分析等spss統計方法進行資料分析。 本研究主要發現歸納如下： 一、校長家長式領導行為以德行領導最高，仁慈、威權領導次之；教師士氣以「行政管理」、「師生互動」、「專業自主」、「教學設備」、「工作投入」、「人際關係」、「工作滿足」、構面為高程度，其次「合理負擔」、「組織認同」、「團隊精神」構面為中程度。 二、任職學校在私立中學的教師對於校長仁慈領導、德行領導及威權領導均優於任職公立學校的教師。教師士氣在「行政管理」、「師生互動」、「教學設備」、「合理負擔」、「工作投入」、「團隊精神」、「工作滿足」、「組織認同」顯著優於任職公立學校的教師。 三、教師士氣構面，行政管理與師生教學互動影響教師士氣最大。教師的人格特質及教育熱忱最能表現在教師個人士氣，行政管理及師生互動最能影響教師士氣，過多教學限制或教學衝突都不利教師士氣。 四、校長的「仁慈領導」最能正向影響教師士氣；校長的「威權領導」最能負向影響教師士氣；標準化線性方程式教師士氣＝0.433「仁慈領導」－0.267「威權領導」＋0.123「德行領導」 最後依據研究發現及結論提出建議，供教育行政機關、校長領導學校提高士氣及未來相關研究之參考。 關鍵字：家長式領導（Paternalistic Leadership）、教師士氣(Teacher Morale) / The goal of this study is about the relationship between the principals’ paternalistic leadership and teachers’ morale in Taipei city and county, and make conclusions and suggestions practically, hoping to offer some references to principals’ leading educational administration to improve teachers’ morale. In this study, literature review and questionnaire survey method are utilized and the samples are 121 public junior high schools, 27 public secondary schools, 3 National Secondary Schools , 32 private secondary schools, for a total of 183 public junior high schools (including the complete secondary schools) in Taipei City and Taipei County. 550 questionnaires were issued, the actual recovery of 360 copies, 280 copies of valid questionnaires, representing 51.6 percent of all questionnaires. After the questionnaires were recovered, the author adopted spss statistical methods such as descriptive statistical analysis, t test , one-way ANOVA ,Scheffe' method, and multiple regression analysis etc. for data analysis. The major findings of this study are summarized as follows: First, the principal acts of paternalistic leadership to the leadership of the highest virtue, charity, followed by authoritarian leadership; the morale of teachers to "administrative," "teacher-student interaction," "professional autonomy", "teaching", "job involvement", "interpersonal relations "," job satisfaction ", dimensions for a high level, followed by a" reasonable burden "," organizational identification "," team spirit "for the level of dimensions. Second, the incumbent in the private secondary school teachers for the principals benevolent leadership, moral leadership and authoritarian leadership are better than public school teachers serving. Morale of teachers in the "administration", "teacher-student interaction," "Teaching equipment", "reasonable burden", "job involvement", "teamwork", "Job Satisfaction", "organization that" significantly better than public schools serving teachers. Third, the morale of teachers, administrators and teachers and students affect the morale of teachers teaching the most interactive. Personality traits of teachers and education the most dedicated individuals in the morale of teachers, administrators and teacher-student interaction can affect the morale of teachers, too many restrictions on teaching or teaching conflicts detrimental to the morale of teachers. Fourth, the principal of "benevolent leadership" the most positive impact on the morale of teachers; principals "authoritarian leadership" the most negative impact on the morale of teachers; the standardization of teacher morale linear equation = 0.433 "benevolent leadership" -0.267 "authoritarian leadership" +0.123 "moral leadership" Finally, based on findings and conclusions of this ,we make recommendations for executive, leadership of school principals to improve the morale and future research reference.

The aim of the study is to prove that a correlation exist between job satisfaction and the levels of absenteeism, turnover, performance and customer satisfaction. Data were collected using the Job Satisfaction Survey which is a self-administered questionaire to measure job satisfaction of call centre representatives. Additional data were collected using the company's existing measures for measuring absenteeism, turnover, performance and customer satisfaction. The study found a relationship between job satisfaction and performance, between job satisfaction and turnover and between job satisfaction and customer service. However, no relationship was found between job satisfaction and absenteeism, which is consistent with previous studies.

Ce travail est une étude exploratoire sur la relation d’autorité en salle de classe dans une école primaire publique du Cameroun. Je voulais comprendre comment les enseignants et les élèves d’une école publique en milieu périurbain vivent la relation d’autorité en salle de classe. Pour rendre compte de cette expérience, j’ai choisi l’approche de terrain prônée par l’interactionnisme symbolique. J’ai alors eu recours à l’observation de deux classes (106 h 43 min), à 12 entretiens semi-structurés avec les élèves des deux classes et 3 autres avec la directrice d’école et les deux titulaires des deux classes. Analysée dans un premier temps au moyen de deux catégories : l’épistémique et le déontique, la relation d’autorité apparaît comme une relation verticale basée sur la coercition. Ensuite, pour mieux comprendre la complexité des interactions qui favorisent un tel type de relation, j’ai convoqué la théorie de la structuration sociale de Giddens. Cela m’a permis de placer le vécu de la salle de classe dans le contexte méso-social de la politique éducative, puis dans le contexte macro social des politiques d’ajustement structurel qui régentent le Cameroun et d’autres pays dits en développement pour découvrir que la domination du macro social sur le méso social crée une anomie au niveau des orientations scolaires. Ce qui permet aux enseignantes d’instituer et d’appliquer leurs propres normes à l’école. C’est cet acte d’invention et d’application des normes qui fait d’elles des « entrepreneures de morale ».

In his seminal work, Out of the Crisis, W. Edwards Deming provided American corporations with a direction and method for improving both man and machine in an effort to transform the way in which these corporations performed and managed both service and industry functions. His ideas for statistical control have taken hold within the workplace and are becoming increasingly popular among managers and corporate executives who are intent on improving the bottom line. However, most companies have limited their incorporation of Deming's methods and failed to include Deming's approach to improved leadership and employee involvement. This study will review the human aspects of Deming's ideas and their convergence with an existing theory on employee engagement. Additionally, the impacts of employee engagement will be reviewed to better understand the potential gains that may be had by corporations when they implement Deming's Total Quality Management to the extent that he originally intended. / Contract number: N62271-97-G-0059

This thesis examines the experiences and attitudes of civilians in Essex during the First World War, 1914-1918. Through these it explores the reasons for people’s continued support for the war and how public discourse shaped conceptions of the war’s purpose and course and what sacrifices were needed and acceptable in pursuit of victory. This combination kept the war comprehensible and enabled people to continue to support it. Vital to getting a picture of how the war was understood is an account of the role of the local elites that sought to shape popular knowledge and attitudes about the war. The narratives of the war, the discourse of sacrifice, and elites’ roles evolved with events at home and at the front. Chapter 1 deals with the initial reactions to the war and growing acceptance of the major war narratives. The second and third chapters address two of their major features: attitudes towards the enemy and volunteering for the armed forces. The fourth chapter addresses the changes to the war's narratives and ideas of sacrifice as casualties and hardships increased from 1916, while Chapter 5 provides an in-depth case study of local military service tribunals. The final chapter deals with the crises of 1917-18, which covered both the expected course of the war and the image of equal sacrifice, and how local and national elites overcame these problems. The successful depiction of the Great War as necessary, just, winnable, and fought against an evil enemy allowed civilians to accept sacrifices in order to win. An evolving discourse of sacrifice framed what was expected of and acceptable to civilians. Local elites played an essential role: advocating sacrifice and endurance for the national cause while also working to ensure that sacrifices were minimised and borne equally. This combination of framing the war and mitigating its effects was vital in maintaining civilian support for the war effort.

Variations on Charisma: Shakespeare’s Saintly, Villain, and Lustful Leaders est une étude des mécanismes du leadership charismatique dans Henry V, Richard III et Antoine et Cléopâtre de William Shakespeare, respectivement. Le mémoire explore certains outils, tels que la rhétorique, l'ironie et resignification, qui permettent aux dirigeants de gagner l'amour des disciples, la reconnaissance, et même la crainte. Cette thèse ne traitera pas avec l'essence du charisme en tant que telle, mais plutôt avec les techniques de leadership charismatique. Dans le premier chapitre, j'ai étudié le caractère du roi Harry dans trois différents aspects: en tant que chef militaire, en tant que chef spirituel, et comme un leader politique. Parmi les techniques de leadership charismatique qui déploie Henry V de gagner l'amour de ses disciples et de dévouement est rhétorique. La capacité de livrer le discours à droite dans la conjoncture à droite et à convaincre les adeptes, même dans les moments de difficultés formes sa force clé comme une figure centrale dans la pièce. Le deuxième chapitre traite du leadership charismatique Richard III, qui est évaluée sur le plan éthique parce qu'elle est acquise grâce à assassiner. J'ai essayé d'examiner les relations possibles qui pourraient exister entre le charisme et l'agence moral. Dans ce chapitre, j'ai soulevé des questions sur la mesure dans laquelle le charisme est d'ordre éthique et comment un chef de file, qui usurpes alimentation via assassiner, est charismatique. Une technique qui renforce le leadership charismatique de Richard est l'ironie. Richard III déploie l'ironie de gagner la complicité du public. Dans le troisième chapitre, l'accent est mis sur le caractère de Cléopâtre. La question soulevée dans le chapitre concerne la relation entre le charisme et la lutte pour une identité féminine orientale. politique sexuelle de Cléopâtre est également au cœur de mon étude, car il est revu et de nouveaux sens de Shakespeare d'une manière qui souligne les qualités charismatiques de Cléopâtre. Mots clés: le charisme, la rhétorique, l'agence morale, resignification, William Shakespeare / Variations on Charisma: Shakespeare’s Saintly, Villain, and Lustful Leaders is an investigation of the mechanisms of charismatic leadership in Shakespeare’s Henry V, Richard III, and Antony and Cleopatra respectively. It explores certain tools, such as rhetoric, irony, and resignification, which allow the leaders to gain the followers’ love, recognition, and even awe. This thesis will not deal with the essence of charisma as such but rather with the techniques of charismatic leadership. In the first chapter, I have studied the character of King Harry in three different aspects: as a military leader, as a spiritual leader, and as a political leader. Among the techniques of charismatic leadership which Henry V deploys to gain his followers’ love and devotion is rhetoric. The ability to deliver the right discourse in the right conjuncture and to persuade the followers even in the moments of hardship forms his key strength as a central figure in the play. The second chapter deals with Richard III’s charismatic leadership which is assessed ethically because it is gained through murder. I have tried to examine the possible relations that might exist between charisma and moral agency. In this chapter, I have raised questions about the extent to which charisma is ethical and how a leader, who usurpes power via murder, is charismatic. One technique which reinforces Richard’s charismatic leadership is irony. Richard III deploys irony to gain the audience’s complicity. In the third chapter, the focus is on the character of Cleopatra. The question raised in the chapter concerns the relationship between charisma and the struggle for an oriental feminine identity. Cleopatra’s sexual politics is also at the heart of my study because it is revisited and resignified by Shakespeare in a way that highlights Cleopatra’s charismatic qualities. Key words: charisma, rhetoric, moral agency, resignification, William Shakespeare

Thèse numérisée par la Division de la gestion de documents et des archives de l'Université de Montréal.

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal.

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal.