Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.

Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-04-08T15:10:20Z No. of bitstreams: 1 Caroline de Oliveira Orth.pdf: 852269 bytes, checksum: 7aff34bdbaa23ed31195e887905fef3b (MD5) / Made available in DSpace on 2015-04-08T15:10:20Z (GMT). No. of bitstreams: 1 Caroline de Oliveira Orth.pdf: 852269 bytes, checksum: 7aff34bdbaa23ed31195e887905fef3b (MD5) Previous issue date: 2013-01-31 / Nenhuma / Este estudo teve por objetivo identificar a perspectiva de institucionalização das organizações Family Offices nos Estados do Rio Grande do Sul e de Minas Gerais. A Family Office, no contexto deste trabalho, seria a organização utilizada pelas famílias empresárias com o intuito de, entre outras finalidades, preservar o patrimônio familiar. Mediante a revisão da literatura, identificou-se que o tema ainda é pouco explorado academicamente, justificando um estudo de caráter exploratório. À luz da Teoria Institucional, tanto pelo viés econômico (preservação da propriedade) quanto pelo viés social (busca pela legitimação - isomorfismo), foi realizada a análise de conteúdo de 22 entrevistas efetuadas com pessoas relacionadas a 13 organizações Family Offices distintas, dois executivos de empresa familiar e um private banker, o que possibilitou identificar que as organizações Family Offices são de dois tipos: organizações Single Family Offices e organizações Multi Family Offices. As organizações Family Offices possuem estágios de desenvolvimento distintos e, geralmente, estão vinculadas à governança familiar. As regras de governança são estabelecidas mediante dois mecanismos: protocolo de família e conselho de família, e, em algumas situações, as organizações Family Offices confundem-se com esses mecanismos. Além disso, as famílias buscam formalizar valores que devem nortear a conduta de seus membros tanto nas relações internas quanto nas externas. As organizações Family Offices não precisam necessariamente possuir uma estrutura jurídica, exceto nos casos em que prestam serviços financeiros. Nesta situação, além de observarem as regras estabelecidas pelo protocolo de família, também estão sujeitas à regulamentação específica imposta pelo Estado. Esta regulamentação, embora incipiente, seria um fator característico do isomorfismo coercitivo. Contudo, a busca pela legitimação decorre da utilização de consultoria especializada, fator característico do isomorfismo normativo, ou pela troca de experiências com outras famílias empresárias, fator característico do isomorfismo mimético. / This study aimed to identify the institutionalization of organizations Family Offices in Rio Grande do Sul and Minas Gerais. The Family Office, in the context of this thesis, would be the organization used by entrepreneurs’ families in order to, among other purposes, to preserve the family estate. Through literature review it was identified that the issue is still little explored academically, justifying an exploratory study. From the prospective of the Institutional Theory, both by economic bias, (property preservation) and the social bias (search for legitimacy - isomorphism) it was performed a content analysis of 22 interviews conducted with people related to 13 different organizations Family Offices, two executives of a family company and a private banker, which became possible to identify that organizations Family Offices are of two types: organizations Single Family Offices and organizations Multi Family Offices. The organizations Family Offices have distinct development stages and are usually linked with the family governance. The governance rules are established through two mechanisms: family protocol and family council, and in some situations, the organizations Family Offices are mixed with these mechanisms. Additionally, families seek to formalize values that should guide the conduct of its members both in internal and external relationships. The organizations Family Offices do not necessarily have a legal structure, except in cases where they provide financial services. In this situation, in addition to observing the rules established by the family protocol, are also subject to specific regulations imposed by the state. These regulations, despite incipient, would be a characteristic factor of coercive isomorphism. However, the search for legitimacy occurs from the use of specialized consultant, a characteristic factor of normative isomorphism or by exchanging experiences with other entrepreneurs’ families, a characteristic factor of mimetic isomorphism.

The aim of this thesis is to investigate to what extent regulated office clothing affects the perception and adaptation of office workers to the thermal conditions surrounding their work environments, focusing on the city of Enugu in South Eastern Nigeria which has hot humid climatic conditions. Clothing, regarded as a second skin, allows us to adapt or adjust to the thermal conditions in our immediate surrounding environment. It also affects our perception of the thermal environment. In some offices however employees are expected to wear regulated clothing or uniforms, during the working day; for various corporate identity reasons. Field studies were undertaken in office spaces in Enugu involving the behavioural and environmental analysis of thermal comfort conditions in six typical case study office spaces, at the Federal Radio Corporation of Nigeria (FRCN) and Federal Road Safety Corps (FRSC). The thesis adopted a mixed‐mode methodological process; combining a quantitative and qualitative approach to data collection and analysis. The field research analysis found that all office spaces analysed were in compliance with the adaptive thermal comfort component of the ASHRAE Standard 55‐2013. The results however did not comply with the adaptive thermal comfort of CEN/EN 15251‐2007. The thermal sensation component of the results suggests a neutral temperature of 28.80C, with 80% thermal satisfaction, in a comfort range of between 25.40C and 32.20C. The thermal comfort vote indicates that approximately 85% of office workers with flexible clothing policy were comfortable at that comfort range, whilst only 55% of workers who had to adhere to a strict uniform policy voted that they were comfortable. The key research findings were: Firstly, the field observations and semi-structured interviews undertaken indicated that the strict uniform policy of FRSC office workers contributed substantially to the limited adaptation of staff to their workspace thermal conditions. Also, of all the thermal variables recorded during the field survey, clothing insulation had the strongest correlations to the thermal sensation of participants in the survey compared to indoor operative temperature, outdoor air temperature, relative humidity or metabolic rate. Furthermore, it is possible for workers in naturally ventilated office buildings in the hot humid climate zone of Enugu to achieve thermal comfort in higher temperature conditions through clothing adaptation.

Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.

Made available in DSpace on 2016-04-25T16:44:19Z (GMT). No. of bitstreams: 1 Susan de Faria.pdf: 931634 bytes, checksum: ec8bf408ea1dab679685363fd10b330c (MD5) Previous issue date: 2011-05-11 / The objective of this presentation is to provide a venue for the dissemination of knowledge in the operational capital market s area, known as Back Office . The Back Offices are customary in financial institutions and act as custodians or managers of Investment Funds. The purpose of the study is to find a solution to the problem experienced in this area every time an experienced employee and knowledge holder leaves the institution with no one ready for immediate replacement. The turn-over , a term used to explain the loss and replacement of these personnel, occurs frequently, exposing the institution to the risk of knowledge loss. The transmission of this valuable knowledge from one employee to another is an essential factor to lower operational risk and increase the competitive advantage of both the institution and its professionals. In order to accomplish this task, it was necessary to revitalize the importance of Knowledge Management and Organizational Learning as an example of knowledge´s dissemination as well as process continuity. Knowledge Management and Organizational Learning used the Derivative instruments due to the degree of diversity and complexity of its models and also due to the challenges posed by the last economic crisis in 2008 in which many people were questioning what Instruments Derivative was after all. After extensive bibliographical research done based on the principles from both theories, Knowledge Management and Derivatives, was found to be the main derivative instruments traded in the market. For this reason, it was selected as the model for the knowledge s dissemination plan which is broken down in three steps: 1- Identification of the critical areas where people work with those assets; 2- Knowledge mapping to establish who currently has the knowledge and who needs additional training; 3- Dissemination of the knowledge among the people in the Back Office area. This model is simple, practical and does not require additional cost. The model uses current institution´s resources to train different teams in the performance of its duties. The implementation of this program will help to lessen the previous impact caused to the institution by the loss of trained professionals / Esta dissertação de característica descritiva tem a proposta de apresentar um caminho para contribuir com a disseminação do conhecimento na área operacional de mercados de capitais, conhecida como Back Office, comum nas instituições financeiras que atuam como custodiantes ou gestoras de fundos de investimentos. O motivo do estudo foi o problema que se instala nessa área, toda vez que um funcionário experiente e detentor de conhecimentos deixa a instituição, sem que haja alguém preparado para substituí-lo de imediato. O turnover, termo usado para explicar a rotatividade dessas pessoas, ocorre com frequência, expondo a instituição ao risco de perda do conhecimento, fator essencial que contribui para diminuir o risco operacional e aumentar a vantagem competitiva, tanto da instituição como de seus profissionais. Portanto, para a realização do trabalho foi preciso resgatar a importância da Gestão do Conhecimento e Aprendizado Organizacional. Como exemplo de disseminação do conhecimento e continuidade do processo, foram usados os Instrumentos Derivativos, pelo grau de diversidade e complexidade de seus modelos e também pela exposição em que se encontraram, sobretudo depois da última crise econômica que veio à tona em 2008, levando as pessoas a questionarem, o que são, afinal, os instrumentos Derivativos? Após revisão bibliográfica com base nos princípios que abordam as teorias, Gestão do Conhecimento e Derivativos, foram descritos os principais instrumentos Derivativos negociados no mercado e, em seguida, apresentado o modelo adotado para disseminação, que ocorreu em três etapas: 1- Identificação dos setores da área que trabalham com esses ativos; 2- Mapeamento do conhecimento já adquirido e as necessidades de melhorias; 3- Disseminação do conhecimento entre as pessoas que integram a área Back Office. Um modelo simples e prático, que não demanda custos, pois utiliza recursos da própria instituição, que pode auxiliar na capacitação das equipes para realização de suas atividades e fazer com que a instituição não sofra tanto impacto ao perder um profissional treinado

No momento de crise econômica que o país enfrenta atualmente, a prestação de serviços de saúde necessita cada vez mais a busca de alternativas que possibilitem uma melhor gestão de custos, a fim de enfrentar o mercado cada vez mais restrito e competitivo. Com o propósito de investigar as dificuldades enfrentadas pelos cirurgiões-dentistas, no que tange a gestão de custos, foi realizada uma pesquisa sobre como o profissional percebe sua atividade como negócio. A qual indicou a necessidade de uma ferramenta de apuração de custos para seus consultórios. Desta forma, este trabalho trata da gestão de custos eficiente em uma empresa prestadora de serviços e o predomínio do uso do sistema de custeio por absorção no Brasil, objetivando responder qual o custo da prestação de serviços, apurado pelo sistema de custeio por absorção, de um consultório odontológico. Como objetivos específicos, este trabalho busca descrever os principais serviços oferecidos por um consultório odontológico; bem como apresentar as principais vantagens e desvantagens do sistema de custeio por absorção quando utilizado neste local. Finalizando, com a apresentação de um modelo de apuração de custo de um procedimento na prestação de serviços oferecidos em um consultório odontológico. Com isso, será possibilitada, mesmo de forma singela, uma alternativa de projeção de custos, através da aplicação do custeio por absorção no procedimento de restauração em resina fotopolimerizável classe II e IV. Este modelo de apuração de custos permite que sua aplicação seja utilizada em diversos modos e atividades desempenhadas pelos cirurgiões-dentistas com intuito de mensurar o valor dos procedimentos odontológicos em seus consultórios. / During the economic crisis Brazil is currently facing, the provider of health services needs to seek better cost management alternatives in order to face the increasingly restricted and competitive market. In order to understand the difficulties faced by dentists regarding cost management, research was made on how dentists plan their business, leading to the conclusion that some tool for cost calculation is necessary in their clinics. This work studies the efficient cost management in a service company and the predominance of the absorption costing system in Brazil, using this system to calculate the costs of a dentist’s clinic. . As specific goals, this study seeks to describe the main services offered by a dental office as well as to show the main advantages and disadvantages of the absorption cost system in this context. Finally, a cost calculation model is used to analyze the procedure of restoring light-cured resins class II and IV. With this analysis, we concluded that it is possible to make a simple yet effective cost projection of this type of service by using the absorption calculation model, which might be prove to be an efficient way to measure the cost of dental procedures.

: Craft, a Swedish sport textile company, uses synergies of its parent company New Wave Group through common merchandise offices in Vietnam and China. As the relationship to the merchandise office creates a complex situation, the two research questions were elaborated of how the interactions in terms of information flow and collaboration influence the flow of the sampling process and how the situation could be improved. A qualitative case study design gives a deep insight in the specific situation of Craft. Information is gathered through company visits, a survey, internal documents and open interviews. The information flow influences the sampling process, in terms of late information, word-by-word translations and mismatches in terms of educations. This causes not-proper decision-making. The collaboration is mainly evaluated as satisfying. Adapting Christopher’s (2000) agility concept to Craft’s situation, issues as supplier relations, information sharing and the de-coupling point can be addressed. Practically joint product development, free information flow is important. Further collaboration within the supplier choice, more frequent and longer visits from both sides could improve the situation, as well as long-term-employments. / Program: Master programme in Applied Textile Management

SammanfattningExamensarbetet har utförts under 2012/2013 och är en avslutande del i vår utbildning inom industriell ekonomi.Vi har valt att fördjupa oss i Lean och se hur vi kan få in denna metod och ‖tankar‖ i den administrativa delen av akademin. Lean används idag inom många olika sektorer och är en erkänd förbättringsmetod vars syfte är att skapa nya smarta och utvecklande sätt att utföra sina arbetsuppgifter på. Dessutom ska det vara gynnsamt för medarbetarna som arbetar i detta och verksamheten som helhet.På administrationsavdelningen på ingenjörshögskolan i Borås finns intresset av att se vilka möjligheter Lean kan medföra för en särskild process. Denna process önskar de få förtydligad och förhoppningen är att eliminera riskerna för fel och missförstånd. Syftet med examensarbetet är att ge lösningsförslag med bakgrund till problembeskrivningen med hjälp av verktyg och metoder efter Lean principer.Genom hela projektet har vi haft administrationsavdelningen i åtanke och vill med detta examensarbete försöka återge såpass mycket relevant information och kunskap som vi har stött på och fördjupat oss i under vår informationsinsamling och analys. Vår förhoppning är att väcka intresset för Lean och ge inspiration till förbättringar som kan användas i det dagliga arbetet och i den aktuella processen, årlig revidering av kursutbud.Vi föreslår att det skapas tid och rum för kommunikation och uppföljning. Detta kan ske med hjälp av att följa den nya uppdaterade processkartan och den checklista som skapats för att på en övergripande nivå ge en klar beskrivning av vad som ska göras och vem som är ansvarig. Vi rekommenderar administrationsavdelningen att fullfölja processmetoden och skriva ner en detaljerad beskrivning av sina arbetsuppgifter. När denna nivå är fastställd kan en standard efter bäst kända arbetssätt sättas och därefter kan en fortsatt utveckling påbörjas.Vi tror att genom att Lean integreras i administrationen kan det skapa en hållbar utveckling enligt högskolans arbete med att säkra detta genom ett mer överskådligt perspektiv i processerna.Slutsatsen som dragits av detta är att det finns en vilja till förändring men att det saknas ett forum för informationsbyte och kommunikation i den aktuella process som vi har studerat.Genom att förändra ‖tanken‖ och med våra förbättringsförslag och använda vår modell som plattform, möjliggörs en för en bättre kommunikation och processerna på administrationen kan effektiviseras och förbättras. Detta ger även en grund till en mer storskalig utveckling av Lean Academic på institutionen Ingenjörshögskolan i Borås. / Program: KINLO Industriell ekonomi - logistikingenjör

The Public Internet Terminal (PIT) is the Department of Communication initiative that aims to bring electronic communication to all South African citizens. It was launched in 1998 as a joint venture between the Department of Communications (DoC) and the South African Post Office (SAPO).This study postulates that the massive roll out of the Public Internet terminals (PIT‘s) has enhanced the lives of the poor by providing easy access to government services. It further assumes that the PITs are able to facilitate access of eService‘s to all the citizens in particular where electronic services are not freely available such as in the rural and remote under serviced areas of South Africa. In addition, it explores the envisaged value added initiatives stipulated in the memorandum of understanding entered in between the Department of Communication (DOC) and the South African Post Office (SAPO).