Made available in DSpace on 2016-08-02T21:42:32Z (GMT). No. of bitstreams: 1 Fabiana.pdf: 431250 bytes, checksum: 66b9b9bb644950aec353a5f9b71393fd (MD5) Previous issue date: 2013-10-22 / Increasingly, the human factor is evidenced at the competitive and globalized market. So, constantly, companies are concerned with the quality of work, for its employees can feel happy about their achievement, not being affected by the pressures of daily life. In this context, this dissertation aimed at analyzing the relationship between workplace spirituality, perception of organizational health and organizational citizenship behaviors among university teachers. In the study are included 82 workers from both genders, aged between 28 and 63 years old, working in the state of São Paulo in public and private Universities. As a tool for collecting data was used a self-filling composed of three scales that measured the variables of the research. So, this study also aimed to present, interpret and discuss the relationships between variables, but also to test hypotheses regarding the proposed conceptual model through a survey using a quantitative approach, where the collected data were analyzed by applying parametric statistical methods (calculation of descriptive statistics: means, standard deviations, precision index of measures, t test and correlations, multivariate statistical calculations: standard multiple linear regression). The data analysis was performed using the statistical software Statistical Package for the Social Science SPSS, version19.0 for Windows. The results showed that among the three dimensions of organizational citizenship behaviors, only two image promoting of the organization and cooperation with colleagues received positive impact of perceptions of organizational health and workplace spirituality. For these two classes of shares organizational citizenship became more evident when the power impact of the work. The study allowed us to conclude that the actions of creative suggestions made by employees, have no influence on how much they believe that the company has a satisfactory health and how much they experience or not the spirituality in the organizational environment. / Cada vez mais o fator humano está em evidência no mercado competitivo e globalizado. Por isso, constantemente, as empresas se preocupam com a qualidade do trabalho, para que seus colaboradores sintam prazer em sua realização, não sendo tão agredidos pelas pressões do dia a dia. Nesse contexto, esta dissertação teve como objetivo geral analisar as relações entre espiritualidade no trabalho, percepção de saúde organizacional e comportamentos de cidadania organizacional entre professores universitários. Participaram deste estudo 82 trabalhadores de ambos os sexos, com idade entre 28 e 63 anos, os quais atuam no Estado de São Paulo em Instituições de Ensino Superior públicas e privadas. Como instrumento para coleta de dados foi utilizado um questionário de autopreenchimento composto de três escalas que mediram as variáveis da pesquisa. Assim, o estudo se propôs a apresentar, interpretar e discutir as relações entre as variáveis, como também, testar hipóteses referentes ao modelo conceitual proposto, por meio de uma pesquisa com abordagem quantitativa, cujos dados coletados foram analisados por aplicação de técnicas estatísticas paramétricas (cálculo de estatísticas descritivas: médias, desvios padrão, índice de precisão de medidas, teste t e correlações; cálculos de estatísticas multivariadas: regressão linear múltipla padrão. A análise dos dados foi realizada pelo software estatístico Statistical Package for the Social Science SPSS, versão 19.0 para Windows. Os resultados obtidos demonstraram que dentre as três dimensões de comportamentos de cidadania organizacional, apenas duas divulgação da imagem da organização e cooperação com os colegas receberam impacto positivo de percepção de saúde organizacional e espiritualidade no trabalho. Para estas duas classes de ações de cidadania organizacional ficou mais evidenciado o poder de impacto no trabalho. O estudo possibilitou concluir que ações de sugestões criativas realizadas pelos empregados, não sofre influências do quanto eles acreditam que a empresa tem uma saúde satisfatória e do quanto eles vivenciam, ou não, a espiritualidade no ambiente organizacional.

Made available in DSpace on 2016-08-02T21:42:35Z (GMT). No. of bitstreams: 1 Vanessa Martins.pdf: 409667 bytes, checksum: 6362fb708fa770047f49d854f03e6696 (MD5) Previous issue date: 2014-03-27 / Todays organizational environment requires high performance persons and organizations. Organizational citizenship behaviors are considered performance that promote organizational effectiveness and therefore increasingly important to ensure the competitiveness of enterprises. This is a quantitative and transversal study, that aimed to analyze , interpret and discuss the relations of organizational citizenship behaviors, affective organizational commitment and engagement at work, with the last two variables studied as independent variables and predictors in the proposed theoretical model. Participants were 175 employees of different companies in the metropolitan region of São Paulo that responded to an electronic questionnaire containing questions relating to validated scales for the three variables. The collected data were analyzed using the software Statistical Package for Social Sciences, version 19.0 for Windows. Nonparametric statistical analyzes, descriptive analyzes, correlations and hierarchical multiple regression were performed. The results showed that affective organizational commitment demonstrates greater impact on defensive behaviors of the organization; absorption, dimension of engagement at work shown to have a greater impact on the scale of creative suggestions and cooperation with colleagues. The hypotheses were confirmed, and the study led us to conclude that different classes of organizational citizenship behaviors may have different predictors. / O ambiente organizacional de hoje requer das pessoas e das organizações elevados níveis de desempenho. Comportamentos de cidadania organizacional são tidos como desempenho que promovem a efetividade organizacional e por isso cada vez mais importantes para garantir a competitividade das empresas. O presente estudo, de caráter transversal e quantitativo, teve como objetivos analisar, interpretar e discutir as relações de comportamentos de cidadania organizacional, comprometimento organizacional afetivo e engajamento no trabalho, sendo as duas últimas variáveis estudadas como variáveis independentes e preditoras de comportamentos de cidadania organizacional no modelo teórico proposto. Participaram deste estudo 175 trabalhadores de diversas empresas da região metropolitana de São Paulo que responderam a um questionário eletrônico contendo perguntas referentes a escalas validadas para as três variáveis estudadas. Os dados coletados foram analisados utilizando-se o Software Statistical Package for Social Sciences, SPSS versão 19.0 para Windows. Foram realizadas análises de estatística não paramétrica, análises descritivas, correlações e regressão múltipla hierárquica. Os resultados obtidos demonstraram que comprometimento organizacional afetivo demonstra maior impacto sobre comportamentos de defesa da organização; a dimensão absorção, de engajamento no trabalho demonstrou ter um maior impacto sobre a dimensão de sugestões criativas de comportamentos de cidadania, e também quanto à dimensão cooperação com colegas. As hipóteses levantadas foram confirmadas, sendo que o estudo possibilitou concluir que diferentes classes de comportamentos de cidadania organizacional podem apresentar diferentes preditores.

Made available in DSpace on 2016-08-02T21:42:36Z (GMT). No. of bitstreams: 1 Joel Adame Tinti.pdf: 963210 bytes, checksum: 539f932d774f5f4f678afe8775726b80 (MD5) Previous issue date: 2014-05-06 / The aim of this study is to investigate whether the policies and practices of human resources (PPHR) impacts organizational citizenship behaviors (OCB) in order to provide managers an overview on how individuals, so different, behave inside and outside the organization towards what is established for them by the human resources area. In theoretical works, were considered Milkovich and Boudreau (1994), Dessler (2002), Demo et al. (2012) among others to address PPHR theme and Handy (1978), Organ (1990), Siqueira (2003) among others for the thematic OCB thematic. The methodology used in this study is a quantitative survey among 156 employees from public, private and mixed companies located in the State of São Paulo, and for data acquisition were used self-report questionnaires composed of two scales, being one of them related to the PPHR (DEMO et al., 2012), and the other one whose questions were related to OCB (BASTOS et al., 2014). As its results, was identified that PPHR imposes significant impact over OCB and that political involvement, is about creating an emotional bond between the organization and its employees, contributing to their welfare in terms of recognition, relationship, participation and communication (Demo et al. (2012 , p.38 ), is what most significantly impacts OCB, when compared to the impacts of recruitment and selection policies, training and development, workplace conditions, performance evaluation and compensation and rewards. We also conclude that the PPHR factors impacts with greater significance the OCB ones, denominated dissemination of organizational image and creative suggestions. There were no significant impact between PPRH and cooperation with colleagues factor. / O objetivo deste estudo é investigar se as políticas e práticas de recursos humanos (PPRH) impactam os comportamentos de cidadania organizacional (CCO), a fim de proporcionar aos gestores uma compreensão de como os indivíduos, tão diferentes entre si, comportam-se dentro e fora da organização diante daquilo que lhes é estabelecido pela área de recursos humanos. No campo teórico, foram consideradas as obras de Milkovich e Boudreau (1994), Dessler (2002), Demo et al. (2012) entre outros para abordar a questão de PPRH e os trabalhos de Handy (1978), Organ (1990), Siqueira (2003) entre outros para a temática CCO. A metodologia utilizada nesse estudo trata-se de uma pesquisa quantitativa entre 156 trabalhadores de empresas públicas, privadas e mistas localizadas no Estado de São Paulo, sendo que para a captação dos dados foram aplicados questionários de autopreenchimento, composto por duas escalas, sendo uma voltada a PPRH (DEMO et al., 2012) e outra cujas questões são relacionadas a CCO (BASTOS et al., 2014). Como resultados, identificou-se que PPRH impacta de forma significativa CCO e que a política de envolvimento, que trata da criação de um vínculo afetivo entre a organização e seus colaboradores, contribuindo para o seu bem-estar em termos de reconhecimento, relacionamento, participação e comunicação (Demo et al., 2012, p.38), é a única que impacta de forma significativa CCO, se comparados aos impactos causados pelas políticas de recrutamento e seleção, treinamento e desenvolvimento, condições de trabalho, avaliação de desempenho e remuneração e recompensas. Conclui-se também que o conjunto de PPRH impacta com maior significância os fatores de CCO denominados divulgação da imagem organizacional e sugestões criativas. Não houve impacto significativo entre PPRH e o fator cooperação com os colegas.

Organizational citizenship behaviors (OCB) constitute gestures of volunteers, all contributing to organizational efficiency. Such behaviors are essentially linked to helping behavior, usually characterized as practices associated with the feminine nature and present in professions such as nursing. Hence, the implementation of the present study aimed at understanding the influence of three predictors (affective commitment, involvement with work and job satisfaction) on the factors of organizational citizenship behavior (favorable climate, creative suggestions, system protection, and self-training cooperation with colleagues), taking into account gender issues. According to this end, we did a descriptive and quantitative. The sample consisted of 252 professional women of the nursing staff of a public hospital. The collection was done through a survey instrument containing the personal and functional data, followed by questions containing the Scales of Affective Organizational Commitment (SAOC) Involvement Scale with work (ISW); Job Satisfaction Scale (JSS) and Scale of Organizational Citizenship Behaviors (SOCB), developed by Siqueira (1995). The data were analyzed in three stages, with the help of SPSS software to perform statistical tests. In the first step, we tried to verify, through factor analysis, the composition of the variables for the formation of scale factors of organizational citizenship. The second step we analyzed the differences in perception on attitudinal antecedents. In the third stage, by hierarchical and stepwise regressions, we tested the influence of attitudinal antecedents on CCO. Regarding the assessment factor, this resulted in the formation of four factors including the variables of organizational citizenship. The mean analysis indicated the perceived affective attitudes in the hospital. Regression analysis for the attitudinal antecedents related to affective commitment showed a higher incidence of feelings of pride, when compared to feelings of courage; in relation to involvement with work showed that the personal connection to the work has a lower incidence in pleasant hours of work; regarding job satisfaction, interest in the task exceeded the attitudes of defense organization. Hence, the implementation of the present study has demonstrated the influence of affective variables have on organizational citizenship behaviors in the hospital. / Comportamentos de cidadania organizacional (CCO) se constituem de gestos voluntários, os quais contribuem para a eficiência organizacional. Tais comportamentos têm sua essência ligada a comportamentos de ajuda, caracterizados geralmente como práticas associadas a natureza feminina e presentes em profissões como a enfermagem. Assim, a realização do presente estudo teve como propósito compreender a influência de três preditores (comprometimento afetivo, envolvimento com o trabalho e satisfação no trabalho) sobre os fatores de comportamento de cidadania organizacional (clima favorável, sugestões criativas, proteção ao sistema, autotreinamento e cooperação com os colegas), levando em consideração as questões de gênero. Para tanto, realizou-se uma pesquisa de caráter descritivo, de natureza quantitativa. A amostra foi composta por 252 profissionais femininos da equipe de enfermagem de um hospital público. A coleta foi feita através de um instrumento contendo o levantamento de dados pessoais e funcionais, seguidas de questões contendo as Escalas de Comprometimento Organizacional Afetivo (ECOA); Escala de Envolvimento com o trabalho (EET); Escala de Satisfação no Trabalho (EST) e, Escala de Comportamentos de Cidadania Organizacional (ECCO), elaboradas por Siqueira (1995). Os dados obtidos foram analisados em três etapas, com o auxilio do software SPSS para a realização dos testes estatísticos. Na primeira etapa, procurou-se verificar, através de análises fatoriais, a composição das variáveis para a formação dos fatores da escala de cidadania organizacional. A segunda etapa analisouse as diferenças de percepção relativa aos antecedentes atitudinais. Na terceira etapa, através de regressões hierárquicas e stepwise, testou-se a influência dos antecedentes atitudinais sobre CCO. No que concerne a avaliação fatorial, esta resultou na formação de quatro fatores compreendendo as variáveis de cidadania organizacional. A análise das médias apontou as atitudes afetivas percebidas no ambiente hospitalar. A análise de regressão para os antecedentes atitudinais relacionada ao comprometimento afetivo apontou uma maior incidência de sentimentos de orgulho, quando comparado a sentimentos de ânimo; em relação ao envolvimento com o trabalho, demonstrou que a ligação pessoal ao trabalho possui menor incidência que as horas agradáveis de trabalho; quanto à satisfação no trabalho, o interesse nas tarefas superou as atitudes de defesa da organização. Assim, a realização do presente estudo, permitiu comprovar a influência das variáveis de natureza afetiva sobre comportamentos de cidadania organizacional no ambiente hospitalar.

Hög personalomsättning är ett kostsamt problem för organisationer. I försök att motverka problemet har forskare försökt hitta personalomsättningens orsaker. Arbetstagares avsikt att lämna en organisation har visat sig vara en viktig prediktor för omsättning och därför har forskare studerat orsaker till denna avsikt. Syftet med denna undersökning var att undersöka de prediktorer som tidigare forskning visat kan vara signifikanta för avsikten att lämna en organisation: socialiseringstaktiker; organisationsengagemang; övergripande rättvisa; och medarbetarbeteenden. Undersökningen som här genomförts bestod av 74 deltagare som hade jobbat på sin arbetsplats i max sex månader och rekryterades via tillgänglighetsurval. Datainsamlingen skedde genom en webbenkät med självskattningsformulär. En multipel regressionsanalys visade att övergripande rättvisa och investerande kontra fråntagande socialiseringstaktiker var signifikanta prediktorer för avsikten att lämna organisationen. På grund av att urvalet var ett relativt litet snöbollsurval utan stor varians i demografisk bakgrund bör inga stora slutsatser dras utifrån detta resultat, men resultatet kan inspirera till vidare forskning inom ämnet.

本研究旨在瞭解新北市國民小學校長道德領導、教師組織公民行為與教師教學效能之現況，並分析不同背景變項之教師在知覺校長道德領導、教師組織公民行為與教師教學效能之差異情形，且探討三者之間的關係，最後藉由校長道德領導與教師組織公民行為對於教師教學效能進行預測。 本研究採調查研究法，共計抽樣25所學校，發出316份問卷，回收301份有效問卷，問卷有效率達93.67%。資料處理分別以描述性統計、獨立樣本t檢定、單因子變異數分析、皮爾遜積差相關及多元逐步迴歸分析等統計方式進行分析。 本研究獲致以下之結論： 一、新北市國民小學教師知覺校長道德領導為高程度，以「德行修為」之知覺程度為最高，「理性批判」之知覺程度最低。 二、新北市國民小學教師具備高程度的教師組織公民行為，各層面中以「利他人行為」之表現程度為最高，「利組織行為」之表現程度最低。 三、新北市國民小學教師在教師教學效能的表現屬於高程度，各層面得分以「教學情境」之表現程度為最高，「教學評量」之表現程度最低。 四、新北市國民小學教師，因其職務及學校規模之不同，而有不同的校長道德領導知覺感受。以擔任主任職務、與學校規模在60班（含）以下之教師知覺程度較高。 五、新北市國民小學教師，因其服務年資之不同，而知覺到不同程度的教師組織公民行為。以服務年資在5年以下之教師知覺程度較高。 六、新北市國民小學校長道德領導、教師組織公民行為與教師教學效能的知覺及各分層面，彼此之間具有正相關的關係。 七、新北市國民小學校長道德領導、教師組織公民行為對教師教學效能具有預測作用，以「教師組織公民行為」預測力最佳。 最後依據研究結果與結論，提出具體建議，以供教育行政主管機關、學校行政人員、教師及未來研究的參考。 / The aim of my research is to get to know the current status, to analysis the differences and corelationship under many background variables of elemtary principals’mortal leadership, teachers’organizational citizenship behavior and their teaching efficacy. And the paper will finally predict the affectness of elemtary principals’mortal leadership, teachers’organizational citizenship behavior towards the teachers’ teaching efficacy. Samples of my survey research includes 25 schools. 316 questionnaires were distributed and 301 Recycling effective questionnaire are collected back and the rate is 93.67%. All data were analyzed with the methods of descriptive statistics, independent t-test, one-way ANOVA, Pearson correlation, Multiple regression etc. The conclusions were found in this research are listed as following: 1. Elementary school teachers’ perception of principals’moral leadership is above average among New Taipei City: “vitue cultivation” is the highest, while “retional critiques” is the lowest. 2. Elementary school teachers’ perception of teachers’ organizational citizenship behavior is above the average, “altruistic behavior” is the highest, and “Organizational behavior” is the lowest. 3. Elementary school teachers’ perception of teachers’teaching efficacy is above average while “life teaching situation” is the highest, and “teaching evaluation” is the lowest. 4. Significant differences show at the sense of principals’ moral leadership perception n the elementary school teachers’ perception of in terms of gender, job description, and the school size (whether the school has no more than 60 homerooms). 5. Significant differences exist in the elementary school teachers’ perception of teachers’ organizational citizenship behavior in terms of number of working year and 5 working years is the highest. 6. There are significant positive correlation in the elementary school pricipals’ moral leadership perception, teachers’organizational behavior and teachers’teaching efficacy. 7. Both of the principal’s moral leadership and teachers’ organizational citizenship behavior have a predictive effect on teachers’ teaching efficacy, and especially teachers’ organizational citizenship behavior is vital aspect between the two.

Le leadership et la performance de ses adeptes ont toujours attiré l'attention des chercheurs de l'organisation. Le leadership est considéré comme l'un des facteurs importants, responsable de la performance de l'équipe et de l'organisation. Des études antérieures menées dans la plupart aux États-Unis et dans les pays européens ont parlé d'une association positive entre le leadership et le rendement des employés au travail. Peu d'auteurs ont signalé le lien négatif entre le style de leadership transactionnel et le rendement des employés. La plupart de ces études ont été menées dans les organisations publiques. Ici, nous avons mené cette étude dans le contexte de travail pakistanais pour vérifier les effets de leadership sur l'exécution des tâches subalternes et les comportements de citoyenneté organisationnelle (CCO). Nous avons également vérifié les mécanismes éventuellement en cause dans cette relation leader-suiveur. Certains auteurs ont vérifié la politique d'organisation et de la justice organisationnelle comme mécanisme à la base possible, que nous avons testé des travailleurs indépendants et l'efficacité collective comme l'un des mécanismes possibles. Nos relations directes ont émis l'hypothèse entre deux styles de leadership (transactionnel et transformationnel) et l'exécution des tâches des employés, l’OCB, l’auto-efficacité et celle collective. Nos résultats ont été en partie similaires à des études antérieures en partie différentes de relations directes. Les études menées sur le leadership transactionnel et transformationnel ont été constatés positivement liés en termes d'exécution des tâches des employés, l’OCB, auto-efficacité et efficacité collective. Le leadership transactionnel est un meilleur indicateur de l’exécution des salariés de la tâche tandis que le leadership transformationnel est prouvé comme étant un meilleur indicateur de l’OCB des salariés.L’auto-efficacité et celle collective des employés s'est révélée être médiatrice entre les deux styles de leadership (transactionnel et transformationnel) et l'exécution des salariés des tâches et les comportements de citoyenneté organisationnelle. Il est prouvé que l'auto-efficacité est la plus grande médiatrice entre le leadership transactionnel et l’exécution de la tâche alors que l'efficacité collective a été la plus forte médiatrice entre le leadership transformationnel et l’OCB des employés salariés. / Leadership and followers’ performance has always attracted organizational scholars’ attention. Leadership is considered as one of the important factor, responsible for organizational and team’s performance. Earlier studies mostly conducted in US and European countries and have mentioned a positive association between leadership and employees’ job performance. Few authors have reported negative linkage between transactional leadership style and employees’ performance. Most of these studies were conducted in public organizations. Here, we conducted this study in Pakistani work context to check the leadership effects on subordinates’ task performance and organizational citizenship behaviors (OCBs). We also checked the possible mechanism involved in this leader-follower relationship. Some authors have checked organizational politics and organizational justice as possible underpinning mechanism, while we tested employees’ self- and collective efficacy as one of the possible mechanism. Our direct hypothesized relationships were between two leadership styles (transactional and transformational) and employees’ task performance, OCBs, self- and collective efficacy. Our results were partially similar to previous studies while partially different for direct relationships. Both transactional and transformational were found positively related to employees’ task performance, OCBs, self- and collective efficacy. Transactional leadership was a stronger predictor of employees’ task performance while transformational leadership proved a stronger predictor of employees’ OCBs. Both employees’ self- and collective efficacy proved to be mediators between both leadership styles (transactional and transformational) and employees’ task performance and organizational citizenship behaviors. Self-efficacy proved a stronger mediator between transactional leadership and employees’ task performance while collective efficacy was stronger mediator between transformational leadership and employees’ OCBs.

The present study tested a nomological net of work engagement that was derived from its extant research. Two of the main work engagement models that have been presented and empirically tested in the literature, the JD-R model and Kahn’s model, were integrated to test the effects that job features and personal characteristics can have on work engagement through the psychological conditions of meaningfulness, safety, and availability. In this study, safety refers to psychological perceptions of safety and not workplace safety behaviors. The job features that were tested in this model included person-job fit, autonomy, co-worker relations, supervisor support, procedural justice, and interactional justice, while the personal characteristics consisted of self-consciousness, self-efficacy, extraversion, and neuroticism. Thirty-four hypotheses and a conceptual model were tested in order to establish the viability of this nomological net of work engagement in which it was expected that meaningfulness would mediate the relationships between job features and work engagement, safety would mediate the relationships that job features and personal characteristics have with work engagement, and availability (physical, emotional, and cognitive resources) would mediate the relationships that personal characteristics have with work engagement. Furthermore, analyses were run in order to determine the factor structure of work engagement, assess whether or not it exhibits differential validity from organizational commitment and job satisfaction, and confirm that it is positively related to the outcome variable of organizational citizenship behavior (OCB). The final sample consisted of 500 workers from an online labor market who responded to a questionnaire composed of measures of all constructs included in this study. Findings show that work engagement is best represented as a three-factor construct, composed of vigor, dedication and absorption. Furthermore, support was found for the distinction of work engagement from the related constructs of organizational commitment and job satisfaction. With regard to the proposed model, meaningfulness proved to be the strongest predictor of work engagement. Results show that it partially mediates the relationships that all job features have with work engagement. Safety proved to be a partial mediator of the relationships that autonomy, co-worker relations, supervisor support, procedural justice, interactional justice, and self-efficacy have with work engagement, and fully mediate the relationship between neuroticism and work engagement. Findings also show that availability partially mediates the positive relationships that extraversion and self-efficacy have with work engagement, and fully mediates the negative relationship that neuroticism has with work engagement. Finally, a positive relationship was found between work engagement and OCB. Research and organizational implications are discussed.

The relationship between citizenship performance and overall performance and the relationship between citizenship performance and reward recommendations were investigated, with gender and scale type as possible moderators. Two hundred and fifty-four University of South Florida students were used in this study. The majority of these participants were undergraduate, psychology majors, female, and between the ages of 17 and 23. Participants were given statements describing a teacher's performance and were asked to evaluate the professor on citizenship and overall performance and recommend them for rewards. No support was found for the hypothesis that men would have a stronger relationship than women between citizenship and overall performance. No support was found for the hypothesis that men would have a stronger relationship than women between citizenship performance and reward recommendations. Scale type was not found to influence these relationships. These results are not consistent with the shifting standards model. Numerous suggestions are made for changes to the experiment, including performing a field study instead of a lab study.

A dramatic and historic evolution has occurred as mental health care has shifted from institutional-based care to community-based care. Framed by the social exchange theory, the purpose of this study was to identify the correlation of the leadership style of supervisors in residential care facilities with the organizational citizenship behavior of the residential care workers. The research questions focused on the correlation between the leadership styles and organizational citizenship behavior (OCB) with a secondary focus specifically on transformational leadership. Residential care workers in 3 states working in 65 facilities within a single organization completed 2 surveys: the Multifactor Leadership Questionnaire and the Organizational Citizenship Behavior Checklist. Forty-nine completed surveys were returned. The transactional leadership style was correlated to OCB in 2 defining subfactors: contingency reward r(42)=.424, p < .001 and management by exception/active r(42)=.417, p <.001. The transformational leadership style was correlated to OCB in 4 defining subfactors: idealized behaviors r(42)=.388, p <.001, instrumental motivation r(42)=.417, p <.001, idealized influence r(42)=.395, p <.001, and individual consideration r(42)=.371, p <.005. These findings have not been previously reported in mental health residential care settings. The generalizability of this study is limited by sample size and scope, because the employees come from facilities within a single corporate organization. Residential care is part of the overall positive social change in care of the mentally ill, by offering the mentally ill the opportunity of an enhanced, community-based life. This study begins the process of ensuring that sufficient evidence-based knowledge and scholarly practitioners are available to lead work that benefits this vulnerable population; additional study is recommended.