Adopting an inside out perspective to city branding, this doctoral thesis examines the significance of residents and their relationship towards cities in terms of association, identity and ownership of the physical environment, in the context of city branding. This is important because the growing interest towards city branding not only challenged the traditional understanding of branding concepts but also forced academics and practitioners to seek ways to mould and shape existing concepts to the context of city branding. This qualitative study was undertaken within a constructivist grounded theory methodology and uses Leeds, UK and Istanbul, Turkey as deliberately contrasting case studies. In accordance with grounded theory, the literature was only used to inform rather than direct the research design. The sampling design involved initial and theoretical sampling and in total of 22 residents interviewed from both cities. The emergent place brand identity mosaic comprises of four main categories of social process (SP), place attachment (PA), sense of place (SoP) and built environment (BE), and the most significant feature of the place identity mosaic is that it is processual, dynamic, and time and context specific. In terms of contribution to knowledge, the present study bridges the gap in between the subject fields of branding (brand management) and urban studies by proposing an inside out approach to branding cities. The findings indicate that the place brand identity mosaic elements provide a platform to explain how residents make sense of where they live and to begin to understand the concept of the city brand identity. Moreover, in regards to practice, it brings a new perspective to the existing city managements by highlighting a focal point of “keeping the existing customers happy” through investigating and understanding the role and significance of residents, their attachment to where they live and how this insight can be cooperated into creating and developing a sustainable city brand.

Place branding is complex, and marketers need to find new ways in order of place branding. This thesis concerns communication on social media during an event, and its influence of place brand image. Place brand image is a very wide and complex concept. Therefore, this thesis focuses on three place attributes, namely, people, place, and pulse.   The research purpose is to explore engagement on social media and how that may influence a place brand image. The thesis focuses on visual content in frame of Instagram feeds during an event. The context of this thesis is a case study of Melodifestivalen in Kristianstad. Through a qualitative research approach, Instagram posts were selected and analysed. Moreover, two focus groups were conducted to gain an additional perspective of how the participants perceptions of the city image communicated on Instagram and how the selected Instagram posts may contribute to the image of Kristianstad.   Findings reveal that a city gains attention during an event to promote the city. By using an event as a marketing tool influence a place brand image to a favourable place by representing a allured city centre. Furthermore, the findings reveal that content created during an event is beneficial for a city.  This thesis adds insights to the field of event marketing being used as place branding. The main contribution of this thesis is understanding that an event can successfully be used as a marketing tool to influence a place brand image by stimulating engagement on Social media.

Adopting an inside out perspective to city branding, this doctoral thesis examines the significance of residents and their relationship towards cities in terms of association, identity and ownership of the physical environment, in the context of city branding. This is important because the growing interest towards city branding not only challenged the traditional understanding of branding concepts but also forced academics and practitioners to seek ways to mould and shape existing concepts to the context of city branding. This qualitative study was undertaken within a constructivist grounded theory methodology and uses Leeds, UK and Istanbul, Turkey as deliberately contrasting case studies. In accordance with grounded theory, the literature was only used to inform rather than direct the research design. The sampling design involved initial and theoretical sampling and in total of 22 residents interviewed from both cities. The emergent place brand identity mosaic comprises of four main categories of social process (SP), place attachment (PA), sense of place (SoP) and built environment (BE), and the most significant feature of the place identity mosaic is that it is processual, dynamic, and time and context specific. In terms of contribution to knowledge, the present study bridges the gap in between the subject fields of branding (brand management) and urban studies by proposing an inside out approach to branding cities. The findings indicate that the place brand identity mosaic elements provide a platform to explain how residents make sense of where they live and to begin to understand the concept of the city brand identity. Moreover, in regards to practice, it brings a new perspective to the existing city managements by highlighting a focal point of “keeping the existing customers happy” through investigating and understanding the role and significance of residents, their attachment to where they live and how this insight can be cooperated into creating and developing a sustainable city brand.

In the pursuit of attracting more tourists in a market where competition is growing on a global scale, place branding has become increasingly more common. An underexplored alternative within the place branding literature is place brand ecosystems, and how they can create value for both the place brand itself as well as the tourists that travel there. This thesis aimed to research how a place brand ecosystem can be conceptualised as well as how tourists derive value from viewing a place brand as a place brand ecosystem. The conceptualisation of the place brand ecosystem was conducted through a literature review, leading up to the construction of a conceptual framework. The constructed framework showed that a place brand ecosystem could be conceptualised through interactions between stakeholders, place brand perception, and value co-creation. This framework also set the basis for an interview guide to understand tourist value perception of place brand ecosystems. The data collection was conducted through a set of semi-structured interviews consisting of 11 respondents holding a degree of interest of Arjeplog as a tourist destination.  The results of the data collection showed that tourists saw value in functional attributes being more easily accessible to each other, meaning a place brand ecosystem where stakeholders co-operate will be able to construct their functional attributes more easily. The attributes themselves will differ between places, and the place brand ecosystem must identify their strengths and weaknesses among the stakeholders and adjust accordingly. Furthermore, the place brand ecosystem must manage the brand positioning in relation to the brand image, meaning they must meet the expectations they have set out to market, or the tourists would leave discontent as opposed to if they had travelled there without expectations.

Syfte Vårt syfte är att se hur musikfestivaler kan bidra till och påverka en orts platsmarknadsföring och platsvarumärke.Forskningsfrågor vi har formulerat är följande: Hur kan en musikfestival påverka en ort? Hur kan en ort dra nytta av en musikfestival i sin platsmarknadsföring? Varför skapar sig orter ett platsvarumärke? Metod Vi har utfört en kvalitativ studie. Vi började med att leta upp passande teori för musikturism då det området intresserar oss, efter det skapade vi syfte och forskningsfrågor. Därefter har vi har valt att utföra åtta delvis strukturerade intervjuer för insamling av empiri. Vi har med hjälp av den insamlade empirin skapat en teoretisk och empirisk analys. Slutligen kunde vi presentera våra slutsatser. Slutsatser Vi har efter slutfört arbete fått bekräftat att en musikfestival faktiskt påverkar en ort på olika vis. Den största påverkan vi uppmärksammat är den ekonomiska som bidrar till investeringar och utveckling av näringslivet på orten. Andra tydliga effekter är hur ortens invånare och samhället i stort påverkas. En musikfestival bidrar till en känsla av gemenskap bland invånarna och detta i sin tur bidrar till engagemang och stolthet runt festivalen. Orter väljer gärna att förknippas med festivaler i den mån det går i sin marknadsföring, dels befinner de sig på plats under festivaldagarna för att sprida information om orten bland festivalbesökarna. Dels väljer de att i sin egen marknadsföring använda sig av festivalens varumärke och värdeskapande associationer. Fördelen med att skapa ett platsvarumärke är att orten kan skapa en identitet som de sedan väljer att lyfta fram för att locka besökare och särskilja sig ifrån andra orter. / The purpose of this study is to examine the effects a music festival has on the cities where they take place. Before this study we thought there would be effects but we wanted to distinguish these effects. We were also interested to see how the cities could use the music festival to their advantage in a marketing perspective, and if they choose to so. We also wanted to see if this could help a city to create a place brand. To help us examine this we constructed the following three questions; How can a music festival affect a city? How can a city take advantage of a music festival in their marketing? Why do cities choose to create a place brand? We have conducted a qualitative research, where we started by doing research to narrow down our questions and purpose. After this we created an interview guide and then performed eight interviews. These interviews have been the foundation for our study and are combines with theory in an analysis chapter. From our collected information and analysis we were able to draw conclusions. We have confirmed that a music festival will actually have on cities in various ways. The biggest effect we observed is the economic effect that contributed to investments and business developments in the city. Other noticeable effects are how the local residents and the wider community were affected. A music festival creates a sense of community among residents and this in turn contributes to the dedication and pride surrounding the festival. Cities often choose to be associated with festivals as far as possible in their marketing, and one way to do that is to attend the festival to spread information about the city and municipality to the festival visitors. We also see that cities can choose to take advantage of the associations surrounding the festival and its brand to use it in their own marketing. The benefits from creating a place brand is that the place can create an identity by which they choose to highlight what is unique there to attract visitors and distinguish it from other cities.

p. 1-120 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-03-06T19:19:28Z No. of bitstreams: 1 99999.pdf: 2678052 bytes, checksum: 63a3264742381de987621c6c8886c6b3 (MD5) / Approved for entry into archive by Tatiana Lima(tatianasl@ufba.br) on 2013-03-13T20:45:50Z (GMT) No. of bitstreams: 1 99999.pdf: 2678052 bytes, checksum: 63a3264742381de987621c6c8886c6b3 (MD5) / Made available in DSpace on 2013-03-13T20:45:50Z (GMT). No. of bitstreams: 1 99999.pdf: 2678052 bytes, checksum: 63a3264742381de987621c6c8886c6b3 (MD5) Previous issue date: 2006 / Nos últimos anos tem-se observado a existência da percepção da imagem dos países como um ativo poderoso para as economias nacionais. A projeção correta da identidade nacional e da imagem do país pode se tornar um importante instrumento de desenvolvimento econômico. A utilização estratégica deste ativo pode converte-lo numa marca nacional. Uma marca lugar representa um caminho mais curto para decisões econômicas. O desafio consiste em como construir e posicionar esta marca adequadamente de modo que possa resultar em benefícios para o país. O propósito deste trabalho foi compreender o processo de formação e implementação de uma marca lugar, com o objetivo de produzir conhecimentos que sirvam para a implementação de uma marca Bahia.O objeto empírico analisado foi a experiência em construção de marca lugar da Nova Zelândia, nas dimensões turismo, investimentos e educação. Foi adotada a metodologia de estudo de caso. Para obtenção de dados primários foram feitas entrevistas semi-estruturadas através de correio eletrônico. O caso foi analisado considerando-se três aspectos: identidade, ações e comunicação. Como resultado verificou-se que um programa de marca lugar deve refletir a identidade local, deve ser construído a partir de uma base real, e precisa contar com a participação dos vários setores da sociedade. / Salvador

Notre recherche s’inscrit au cœur du phénomène nouveau des marques de territoires. Nous avons abordé cet engouement territorial en le situant au cœur des pratiques de marketing territorial. Cette discipline a retenu notre attention pour différentes raisons : il s’agit d’une discipline jeune et énormément critiquée pour son « insuffisance de connaissances ». Mais il s’agit également d’une discipline en attente d’une nouvelle structuration. Au cœur de cette étude, nous avons déterminé les liens très forts unissant les pratiques de marketing territorial et l’attractivité. Nous nous sommes donc positionnés en faveur d’une analyse de ce phénomène nouveau, que sont les marques de territoire, afin de le matérialiser, le décortiquer et surtout de comprendre sa place dans les logiques de marketing appliquées au territoire. Nous avons retenu deux cas d’études de cette pratique : Only Lyon et Bretagne. / This research joins at the heart of the new phenomenon of place branding. We approached this territorial craze by placing it in the heart of the practices of place marketing. This discipline caught our attention for various reasons: it is about a young discipline and enormously criticized for its " insufficiency of knowledge ". But it is also about a discipline awaiting a new structuring. At the heart of this research, we determined the very strong links uniting the practices of place marketing and the attractiveness. We positioned in favour of an analysis of this new phenomenon, that are place brands, and especially to understand its place in the applied logics of place marketing. We have analyzed two places brands cases : Only Lyon and Bretagne.

Le branding territorial est perçu aujourd’hui comme un élément central de la stratégie de développement et de promotion des territoires, permettant de construire autour d’un nom de marque une identité et une offre singulière du territoire. Cependant, bien qu’une marque territoriale puisse paraître comme un véritable levier de différenciation et de dynamisme, la réalité a montré qu’elle n’engendre pas systématiquement une amélioration de l’attractivité ou du développement du territoire. D’ailleurs, certaines marques ont réussi alors que d’autres ont échoué. La présente thèse cherche donc à explorer en profondeur ce nouveau phénomène et concourir à la compréhension du processus de création et de gestion des marques territoriales pour aboutir in fine à des marques réussies et pérennes. Sur la base d’une revue de littérature foisonnante et des modèles existants, un nouveau cadre de branding territorial est présenté. En adoptant une approche interprétative, cette recherche combine deux postures méthodologiques : une étude qualitative a été menée auprès de 30 principaux acteurs de Casablanca pouvant avoir un rôle dans la création et la gestion de la marque de la ville, et une enquête quantitative par questionnaire a également été réalisée auprès d’un échantillon de 1016 citoyens casablancais pour évaluer leur perception et leur ressenti quant à la marque WeCasablanca. Grâce à la méthode du jeu de cartes employée dans l’étude qualitative, nous avons pu confirmer l’importance de l’ensemble des éléments identifiés dans le cadre théorique, examiner les relations d’influence entre les composants et entériner le modèle qualitativement. Aussi, l’étude quantitative a permis de valider les relations d’influence définies dans le cadre conceptuel entre les six composants retenus pour le test, et nous avons pu tester et mettre en relation les différentes variables relatives à la perception, au ressenti et à l’appropriation d’une marque territoriale par les citoyens, ainsi qu’expliquer leur formation. / Place branding is perceived today as a central element of the development and promotion strategy of places, allowing to build around a brand name an identity and a singular place offer. However, although a place brand may seem like a real lever for differentiation and dynamism, reality has shown that it does not systematically generate an improvement in the place attractiveness or development. Besides, some brands have succeeded while others have failed. Therefore, this thesis seeks to explore in depth this new phenomenon and contribute to understand the place brands creation and management process to achieve successful and sustainable brands. Based on a rich literature review and existing models, a new place branding framework is presented. By adopting an interpretative approach, this research combines two methodological postures: a qualitative study was conducted among 30 main actors of Casablanca who could have a role in the city brand creation and management, and a quantitative questionnaire survey was also realized among a sample of 1016 citizens of Casablanca to assess their perception and feelings about the WeCasablanca brand. Thanks to the card game method used in the qualitative study, we were able to confirm the importance of all the elements identified in the theoretical framework, examine the influence relationships between the components and validate the model qualitatively. The quantitative study also validated the influence relationships defined in the conceptual framework between the six components selected for the test, and we were able to test and connect the different variables relating to the place brand perception, feeling and appropriation by the citizens, and to explain their formation.

Platsmarknadsföring är ett växande fenomen internationellt och i Sverige, då det påstås att ”städer tävlar mot andra städer” om besöksnäringen, nyetableringar av företag och befolkning. Att platsmarknadsföra sin stads specifika värden, genom att paketera och ”sälja” in staden, har blivit mer av en regel än ett undantag, där man genom texter och bilder vill lyfta fram stadens specifika kvalitéer.Men vad gömmer sig i skuggsidan av platsmarknadsföringen? Och vidare vad blir effekterna av de bilder man visar upp av staden?Många kritiska forskare menar att risken är att befolkningen i staden inte känner igen bilden av sin stad och då känner sig åsidosatta och platsmarknadsföringen förlorar då sin styrka. Därför blir också intern platsmarknadsföring oerhört viktigt för att vinna legitimitet hos befolkningen.I min undersökning har jag gjort en djupstudie av Karlstad relativt nya platsvarumärke °Karlstad med tillhörande platsvarumärkesmaterial. Genom analyser av materialets texter och bilder och med kompletterande intervjuer med nyckelpersoner som arbetar med marknadsföringen, har jag dessutom fått ett djupare perspektiv och förståelse för platsvarumärkets syfte. Genom analyser har jag kunnat urskilja teman och diskurser som återkommer i materialet.Det finns inga faktiska siffror på hur mycket platsmarknadsföringen ger en stad eller om det i huvud taget ger en ekonomisk vinning för staden. Det som marknadsföringen däremot ger om man lyckas i sin marknadsföring, är igenkännande och vidare ett stark platsvarumärke som blir igenkänt nationellt och kanske till och med internationellt. Om man dessutom har starka värden, som Karlstad faktiskt har lyckats skapa och som stark förknippas med platsen, ger det också bredare djupverkningar och igenkännande på marknaden. På lång sikt kan det ge starkt underlag för att locka till sig besöksnäring, befolkning och företag. / Place marketing is a growing phenomenon both internationally and in Sweden, where it is alleged that "cities are competing against other cities' of the tourism industry, new businesses and population. To place market the specific values of the city, by packaging and "sell" an idea of the city, has become more of a rule than an exception, where they want to highlight the specific qualities of the city through texts and images.But what hides in the shadow-side of the place marketing? And what will the actual effects be of the photos used to showcase the city?Many critical scholars believe that a risk is that the population of the city does not recognize the image of their own town and may feel neglected leading to the marketing losing its power. Hence the importance of internal site marketing as it is extremely important to win legitimacy among the population.In my research I have done in-depth study of Karlstads relatively new place brand °Karlstad with related brand materials. Through analysis of the texts and pictures from the material with additional interviews with key figures working with the marketing in Karlstad municipality, I have also gained a deeper perspective and understanding of the purpose of the subject of place marketing. Through analysis, I have been able to discern themes and discourses that recur in the material.There are no actual numbers or statistics on the gain of place marketing for a town in financial or other values. Instead, what it does give is recognition, and if done properly, a strong brand that can be recognized by citizens of Sweden and even internationally. If there are other strong and important values that can be associated with the town it will give wider effects of depth in the long perspective, creating a possibility to attract tourists, inhabitants and companies.

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