This Diploma thesis called "Quality management in selected company" explores the current state of the quality management system in a selected organization. It was Gerresheimer Horšovský Týn, spol. s. r. o. The company produces inhalers, insulin pens and other plastic products for medical industry. The term quality is currently being used more and more frequently. In order, for a company to be successful and to compete on the market, it is necessary to pay great attention to quality. The first part of this thesis is a review of literature. It is devoted to the definition of basic concepts of quality management. In the next part there is a description of the selected company and its established quality management system. Finally, after the detection of the current conditions and identifying deficiencies of the quality management system are at this Diploma thesis suggested recommendations that could lead to improvement of the current situation at the company.

The International Organization for Standardization (ISO) has been facilitating the coordination of industrial standards since 1947 (ISO, 2007), and for many years ISO 9001 has been the most popular standard in the area of quality improvement and management. However many companies face difficulties when implementing it and/or passing the time, a difference between the procedures and the actual processes, which could bring major consequences. The main purpose of this study is to extend the theory of the process of documentation by analyzing the nature of this gap and its causes, create a model to reduce this problem and justify it by studying our problem consequences. The research itself follows the model designed. It starts with document research and on-site observations that revealed several improve opportunities for our case company (Alstom Power Sweden). The results show how important the employee involvement and the management encouragement are for the beneficial use of ISO9001. It also demonstrates that the real value of the documented procedures is the findings during the “making of” and its revisions. Nevertheless, besides analyzing the particular opportunities and giving suggestions for solution, we modeled the vicious cycle that in the general case, organizations might deal with and gave recommendations to break it.

This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe.   Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work.   The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work.   The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases. Therefore, the system's overall records should be kept clear in order to create an accessible system, while methods to generate commitment and support from staff and give them the tools to influence the content becomes a vital part.

The police organization is a link to the executive organizations of the government. It is the closest, most direct and most frequently used bridge between the government and the public. Therefore, on the one hand, the police organization has to bear its responsibilities in handling the problems of social order; on the other, greater efforts should be made to maintain good service. In order to pursue a balanced development of these two aspects and to face the new challenges in future management, the National Police Administration starts to promote the import of ISO9001 Quality Management System to police organizations. The Nantzu Police Precinct is the first to import this System. Through investigation and analysis of the certification process and the achievements of the police precinct, this research hopes to provide other police organizations with the transfer of this system and a deepening direction. The research results show that through the policeman¡¦s cognitive degree of ISO9001, the attribute of the basic personal background of a police officer affects the officer¡¦s verification effects of ISO9001. After analysis is made regarding the question of cognitive degree of ISO9001, it is found that the cognitive degree of ISO9001 has 3 factors of composition construct: ¡§cognition,¡¨ ¡§attitude¡¨ and ¡§confidence.¡¨ The results indicate that different attributes of the basic personal backgrounds of police officers can develop different factors of composition constructs of their cognitive degrees of ISO9001. And there exists an obvious relation between the attributes of the basic personal background of police officers and the groups with high and low cognitive degrees of ISO9001. In addition, factor analysis is made on the question of the verification effects of ISO9001. It is found that there are 3 index kinds of verification effects of ISO9001: ¡§efficiency,¡¨ ¡§effectiveness¡¨ and ¡§quality.¡¨ Through typical relativity analysis, the results show there is an obvious relation between the composition construct of the cognitive degrees of ISO9001 and the index kinds of verification effects of ISO9001. In the groups with high and low cognitive degrees of ISO9001, the index kinds of verification effects of ISO9001 are different. Among the police officers with different attributes of basic personal backgrounds, the index kinds of verification effects of ISO9001 are also different. After the relevant analyses are made, the results reveal that there is an obvious positive correlation between the various factors of composition construct of the cognitive degrees of ISO9001 and the index kinds of verification effects of ISO9001. The research results prove that the high and low cognitive degrees of ISO9001 can positively affect police officers¡¦ promotion of the verification effects of ISO9001. Starting from literature reviews, the difficulties found in the importing process of ISO System, and the significant affecting factors of its success and failure, the researcher makes synthesis and integration, proposes for police organizations the workable strategies of transfer and deepening in times of importing ISO Quality Management System, and suggests the future research directions.

After the ISO9000 series of quality management standards was released by the International Organization of Standard, certificate of ISO9001¡G1994 was deemed by enterprises as a guarantee for performance improvement. Ironically, not until recently is the implementation of ISO9001: 2000 substantially depreciated and suspected as an obstacle to efficient operation. Since the certificate of ISO9001 still represents the passport to be a candidate in international trade, enterprises bear to implement ISO9001 even under the circumstance that they do not understand the value of ISO9001. This not only violates the basic requirements of ISO9001: 2000 but also leads to employee¡¦s careless attitude about the practice. The prevalence of different evaluation tools such as Key Performance Index (KPI), Management By Objectives (MBO) and etc. tells the story that enterprise nowadays puts performance before anything. However, most enterprises fail to integrate the similar concepts behind evaluation indexes and ISO like quality goal, quality review, human resource, and process management and treat each index as an independent system. This has caused enterprises serious waste and cost. Also, there is always lacked an objective evaluation method between human resource development and performance management. Enterprise performance management system is often criticized for its isolation from the real competitive environment and helplessness in staff encouragement or efficiency improvement. The fact that the current quality system and performance management system cannot reflect customer¡¦s voice, the main source of profit improvement, undermines the benefits of system implementation and is against the expectation of persistent development. Through in-depth interview, this study specifies how enterprises in LCD industry implement performance evaluation and ISO9001: 2000 and clarify the correlation between these internal systems and the disconnection occurred. Based on bibliography and theory study, then conduct to an integrated operation system that has two major parts, including mixed-construction and process management. The process oriented management flow could easy to connect the performance evaluation gap between enterprise and customer concern. The mixed-construction could meet the performance evaluation request of LCD industry which is customers¡¦ satisfaction¡Bspeed and competence. Through this kind of operation system, enterprise could easy to put customer concern in the enterprise internal system and also could achieve a closed loop of continuous improvement. That is also called as system synergy. In enterprises operation, cost reduction stands as important as profit seeking. The concept of integration of performance management system and ISO9001¡G2000 quality management system indicated in this research provides a way to meet the targets of performance and cost while promoting employee satisfaction, enterprise competitiveness and customer satisfaction.

Quality and quality management have gained importance in the construction industry also due to losses of life and property. For high-quality buildings, the amount of defects during the construction works must be reduced. Thus, it is important to determine the defects which lead to low quality in the construction projects / and architectural, structural and constructional standards to measure some indicators of quality like workmanship, design of components and usage of correct and highquality materials. Therefore a systematic approach is required to achieve good standards both in design and construction. CONQUAS quality assessment system and Six Sigma quality management system are systems that could provide this systematic approach. The objective of this research is to evaluate the quality in mass-housing projects via Six Sigma. Thus, level of construction quality of the three houses in ODT&Uuml / KENT housing units in Turkey were assessed through Six Sigma with the contribution of CONQUAS quality assessment system. CONQUAS was used for determination of standards, whilst Six Sigma was used for data analysis. After the evaluation of interviews with contractor, site-supervisor, occupants and visual observations, defects and their reasons were determined. Reasons of poor quality in ODT&Uuml / KENT housing units were listed as firstly poor workmanship, then improper or of poorquality material usage and lastly problems in design of detailing. Despite different construction dates of units studied, the results show that nothing was learned from the previous mistakes and same defects were repeated. This shows the importance of a system providing feedback and evaluation of quality level of a construction project and quality improvement efforts of the contractor, and measuring the progress over time like Six Sigma.

<p>The International Organization for Standardization (ISO) has been facilitating the coordination of industrial standards since 1947 (ISO, 2007), and for many years ISO 9001 has been the most popular standard in the area of quality improvement and management. However many companies face difficulties when implementing it and/or passing the time, a difference between the procedures and the actual processes, which could bring major consequences.</p><p>The main purpose of this study is to extend the theory of the process of documentation by analyzing the nature of this gap and its causes, create a model to reduce this problem and justify it by studying our problem consequences.</p><p>The research itself follows the model designed. It starts with document research and on-site observations that revealed several improve opportunities for our case company (Alstom Power Sweden). The results show how important the employee involvement and the management encouragement are for the beneficial use of ISO9001. It also demonstrates that the real value of the documented procedures is the findings during the “making of” and its revisions.</p><p>Nevertheless, besides analyzing the particular opportunities and giving suggestions for solution, we modeled the vicious cycle that in the general case, organizations might deal with and gave recommendations to break it.</p>

Managers today are faced with a bewildering choice of Management Standards that are being promoted to improve personal and organisational performance by a wide range of Standards-setting bodies. Standards-based management is a well-researched field, but all the research concentrates on individual Standards such as ISO 9000 and 14000 without identifying the influences of other Management Standards. This research seeks to extend the debate about Standards-based management and to encourage other researchers to consider it as both an entity and a phenomenon and to note its divergence from other management theories. A taxonomy of Management Standards is presented to enable the principal Standards to be categorised and a definition of a Management Standard is proposed to enable the distillation of the considerable body of literature into more manageable proportions. A chronology of Management Standards development is tabled and compared with the evolution of Quality Management and Total Quality Management (TQM) and the possible future development of Management Standards is examined. The literature research confirmed that Standards-based management approaches had increased very significantly, despite a lack of empirical research to show that this method of management yielded uniform improvements. It identified a trend for integrating Management Standards and creating a “super” Management Standard that would incorporate all the functions of management within an organisation. The Scottish Quality Management System (SQMS) is an integrated Management Standard that incorporates many of the key functions of management within an audited Management Standards framework that its architects claim is based on the principles of TQM. While originally developed for the Scottish training provider network in 1993, it has spread internationally and is currently in use by circa 600 organisations in several countries. It is the only example of a Management Standard of this kind, and despite its longevity, extensive coverage and significant public investment, it has not attracted any previous research interest. The SQMS project was ambitious, seeking to impose a major new Standard on a diverse and predominately unsophisticated population of organisations within a tight time frame. The field research surveyed the entire SQMS registered organisation population using a questionnaire that was based upon the principles of ISO 9004: 1994 and some preliminary research. The questionnaire was designed to examine attitudes and motivation, as well as gauging the effectiveness of the SQMS Standard as determined by an analysis of the improvements that could be directly associated with its implementation. The survey achieved over 70% response rate and the resulting data set was comprehensive and the analysis robust. An additional element of the research compared the results of the questionnaire response analysis with the perceptions of the SQMS Auditors who had audited a majority of the respondent organisations. The field research showed that the SQMS population was very experienced and had been working with SQMS for well over three years. This is a period that the literature research indicated was the minimum time required for the benefits of quality improvement initiatives to become measurable. In the absence of any clear published objectives for the implementation of SQMS, a number of likely objectives were postulated and these objectives were measured against the results of the research. The results of the research suggest an attitude of compliance, rather than improvement as the underlying mind-set of the SQMS organisations and an absence of quality improvement planning or measurement of key performance indicators. This attitude was no different among organisations that had also adopted ISO 9000 and IiP. SQMS accreditation had not shown to provide any marketing or promotional benefit in the same way as ISO 9000 and it had not led to increased market share or profitability. Few of the possible benefits of applying a Standard of this nature had been realised by the majority of organisations and there was little evidence of tangible organisational improvement. The Standard could not be deemed to have met its proposed objectives and a comparison with an accepted model of TQM did not find sufficient compatibility to designate SQMS as a tool for TQM implementation. The interviews with SQMS Auditors identified major discrepancies between their perceptions and the views of the organisations that they audited. The admission by over half of the respondent organisations that they produced evidence purely to satisfy audits raised questions about the effectiveness of the Standard and its audits and the competence of auditors to audit “super” Standards. The novelty of the research is examined and suggestions for future research proposed.

Darbo tikslas: Įvertinti ligoninės medicinos personalo požiūrį į kokybės vadybos sistemą ir jos tobulinimo galimybes įstaigoje. Uždaviniai: 1. Įvertinti ligoninės medicinos personalo žinias apie kokybės vadybos sistemą ir jos tobulinimo galimybes. 2. Nustatyti medicinos personalo požiūrį į dalyvavimą kokybės vadybos dokumentų rengimo procese. 3. Palyginti gydytojų ir slaugytojų žinias apie kokybės vadybos sistemą ir pasirengimą dalyvauti jos sertifikavime. Tyrimo metodika. Tyrimas vykdytas 2011 metais rajono ligoninėje, kurioje dirbo 220 medicinos darbuotojų. Atlikta ligoninės medicinos personalo anoniminė anketinė apklausa. Buvo išdalintos 204 anketos, gauta užpildytų 150 anketų. Atsako dažnis 73,5 proc. Statistinė duomenų analizė atlikta SPSS 19.0 versijos statistinių duomenų analizės paketu. Rezultatai. 59,3 % respondentų nežino, kas yra kokybės vadybos sistema, 63,3 % – nežino, ar jų sveikatos priežiūros įstaigoje tokia sistema veikia. 58,0 % medicinos personalo prisipažino, kad jiems trūksta žinių apie įstaigoje esančią kokybės vadybos sistemą. 42,1 % įstaigos kokybės vadybos sistemos tobulinime nedalyvauja, o svarbiausia problema tobulinant kokybės vadybos sistemą nurodo informacijos apie kokybės vadybos sistemą įstaigoje stoką. Didžioji dalis ligoninės medicininio personalo mano, kad kokybės vadybos dokumentų rengimo procesu turėtų užsiimti medicinos audito grupės vadovas ir audito grupė. Didžiausią kokybės vadybos sistemos naudą įstaigai mato tame, kad ji gerina... [toliau žr. visą tekstą] / Aim of the study: To assess the attitude of hospital medical staff to the system of quality management and the possibilities to improve it in the institution. Tasks: 1. To assess the knowledge of hospital medical staff about the system of quality management and the possibilities of its development in the institution. 2. To identify the attitude of the staff to its participation in the preparatory process of quality management documents. 3. To compare the knowledge of the doctors and nurses about the system of quality management and their readiness to participate in its certification. Methods. The research was carried out in 2011 in a district hospital which had 220 medical employees. A questionnaire-form anonymous survey of the hospital medical staff was conducted. 204 questionnaire forms were distributed, 150 questionnaires were returned with the answers. The response rate was 73.5 %. The statistical analysis of the data was conducted using SPSS 19.0 version of the packet for statistical data analysis. Results. 59.3 % of the respondents are not aware of the system of quality management, 63.3 % do not know whether such a system is functioning in their institution. 58.0 % of the medical staff admitted that they lack knowledge about the quality management system which exists in their institution. 42.1 % do not participate in the development of the system of quality management and point out that the major problem in improving quality management system is insufficient information... [to full text]

The aim of this thesis, which is called "Organization of production and quality in the company" was to assess how the management and organization help to abide by the production quality. There was introduced a production process of two chosen products, a process of the production flow and a background of the production in the selected company. Next part includes the description of the quality management of the chosen products including requirements and standards which are necessary for the production of the cosmetic products. Based on the findings of deficiencies, there were suggested measures to improve the quality management system.