With the markets globalization, the modern administration tools and the excellence prizes in administration that look for better results, decrease of public expenses and improvement of quality in services rendered to the citizen. This research analyzes the administration of Santa Maria s Federal University (UFSM) with base in the criteria of evaluation of Program of Quality in the Public Service (PQSP). It is characterized as case study, an exploratory-descriptive research, with qualitative approach. The data collection happened through applied questionnaire under form of interviews, close to the leaders and people related in the six dimensions of the research: leadership, strategy and plans, citizens and society, information and knowledge, people and processes. It is evidenced, in the analysis, that UFSM exercises its leadership following a organizational structure. It uses, for the strategies formulation, the strategic planning methodology. It identifies their users as being: regular students and former-students, academical community, student s family, schools, community and city halls of the area. The main operational and managerial information are in the System of Educational Information that gives support to the socket of decision. With base in the analysis, it was concluded that there is worriment in publishing the acting of the Institution to the society through reports and presentations in several public organisms. It is observed that great part of the processes is formed to assist to the specific legislation. The leadership is fundamental to determine the directions and the Institute s mission. It was verified that quality programs can be implemented in one institute or strategically in just a section, as pilot-program. We suggest: to form a group of studies on PQSP with views to the adaptation to the UFSM reality, spread on concepts of the quality administration, and compatibility with Ministry of Planning, Budget and Administration and Ministry of Education for the implementation of PQSP in Federal Institutions of higher education. / Com a globalização dos mercados, surgiram as modernas ferramentas de administração e os prêmios de excelência em gestão que buscam melhores resultados, diminuição dos gastos públicos e melhoria da qualidade dos serviços prestados ao cidadão. Esta pesquisa analisa a gestão da Universidade Federal de Santa Maria (UFSM) com base nos critérios de avaliação do Programa da Qualidade no Serviço Público (PQSP). Caracteriza-se como estudo de caso, do tipo exploratóriodescritivo, com abordagem qualitativa. A coleta de dados ocorreu por meio de questionário aplicado sob a forma de entrevistas, junto aos dirigentes e pessoas relacionadas com as seis dimensões da pesquisa: liderança, estratégia e planos, cidadãos e sociedade, informação e conhecimento, pessoas e processos. Evidencia-se, na análise, que a UFSM exerce sua liderança seguindo sua estrutura organizacional. Utiliza, para a formulação de estratégias, a metodologia do planejamento estratégico. Identifica seus usuários como sendo: alunos regulares e ex-alunos, comunidade universitária, familiares dos alunos, escolas, comunidade e prefeituras da região. As principais informações operacionais e gerenciais estão no Sistema de Informações Educacionais que dá suporte à tomada de decisão. Com base na análise, concluiu-se que há preocupação em divulgar o desempenho da Instituição à sociedade por meio de relatórios e apresentações em diversos organismos públicos. Observa-se que grande parte dos processos é formada para atender à legislação específica. A liderança é fundamental para fixar os rumos e a missão da Instituição. Constatou-se que os programas de qualidade podem ser implementados em uma instituição ou estrategicamente em apenas um setor, como programa-piloto. Sugere-se: a formação de um grupo de estudos sobre o PQSP com vistas à adaptação à realidade da UFSM, a disseminação de conceitos de gestão da qualidade, e a compatibilização do Ministério do Planejamento, Orçamento e Gestão e o Ministério da Educação para a implementação do PQSP em Instituições Federais de Ensino Superior.

Made available in DSpace on 2016-06-02T19:35:53Z (GMT). No. of bitstreams: 1 5623.pdf: 10421509 bytes, checksum: 24acbe4fecdc368bca5ff4ca738c898d (MD5) Previous issue date: 2013-11-19 / Secretaria da Educação do Estado de São Paulo / In 2008, the Education Department of São Paulo State (SEE/SP) started the implementation process of the "School Quality Program" and the "Curricular Proposal Project" in all São Paulo State public schools. According to SEE/SP, the purpose of the program is to evaluate each school through annual aims, which are pre-established by SEE/SP and based on two criterias: the school flow and the student s performance in the Evaluation System of São Paulo State (SARES). The aim ends up in an index of Education Development of São Paulo State (IDESP), for each level of education. In this paper, we discuss the School Quality Program from 2008 to 2012, having as parameters the objectives proclaimed by SEE/SP, taking the empirical research data analysed under the theoretical framework composed by Claus Offe and Antonio Gramsci, in relation to the educational improvement quality. The empirical cutting to data collection included eight of the nine poles that made up the Teaching Coordination of São Paulo Contryside and the case study happened in three pre-selected schools, under Pirassununga Teaching Board responsability. We notice the emphasis on the product overlapping the educational process, both for the SEE/SP, through IDESP, and in the surveyed schools organization. Intra and extra factors make up the educational quality for the subject researched and the teacher s evaluation is considered an important quality factor for parents. We see as positive aspects of "School Quality Program", the SEE/SP trying to improve educational quality at public schools and the network-wide deployment of a single curriculum with essential skills and competences for student learning. The Bonus for Results (BR) established with the objective of motivating school teams to achieve the aims of IDESP, is a contradiction. It doesn t motivate teachers, but, provide places and pedagogical time to prepare students for the SATS. The schools surveyed had difficulties to maintain a track record of IDESP improving. Educational quality has a potential converter of social and economical reality, but for that, we have to provide enough public funding for education, enhance the teaching profession and teachers, improve the initial and recurrent training, enable other spaces and times of learning. / No ano de 2008, a Secretaria de Estado da Educação de São Paulo (SEE/SP) iniciou o processo de implantação do Programa de Qualidade da Escola e do projeto Proposta Curricular em todas as escolas estaduais paulistas. De acordo com a SEE/SP, a finalidade do Programa é avaliar cada escola por meio de metas anuais, pré-estabelecidas pela própria SEE/SP, com base em dois critérios: o fluxo escolar e o desempenho dos alunos no Sistema de Avaliação do Rendimento Escolar do Estado de São Paulo (SARESP). A meta concretizase em um Índice de Desenvolvimento da Educação do Estado de São Paulo (IDESP), para cada nível de ensino. Neste trabalho, discutimos o Programa de Qualidade da Escola , no período de 2008 a 2012, tendo como parâmetros os objetivos proclamados pela SEE/SP, tomando os dados da pesquisa empírica analisados sob o referencial teórico composto por Claus Offe e Antonio Gramsci, em relação à melhoria da qualidade educacional. O recorte empírico para a coleta de dados abrangeu oito dos nove polos que compunham a Coordenadoria de Ensino do Interior da SEE/SP e o estudo de caso deu-se em três escolas pré-selecionadas, jurisdicionadas à Diretoria de Ensino Região de Pirassununga. Verificamos a ênfase no produto sobrepondo-se ao processo educativo, tanto para a SEE/SP, por meio do IDESP, como na organização das escolas pesquisadas. Fatores intra e extraescolares compõem a qualidade educacional para os sujeitos pesquisados e a avaliação docente é considerada um fator de qualidade para os pais. Percebemos como aspectos positivos do PQE a tentativa da SEE/SP de melhorar a qualidade educacional nas escolas públicas e a implantação, em toda a rede, de um currículo único com habilidades e competências essenciais para a aprendizagem do aluno. A Bonificação por Resultados (BR), instituída com o objetivo de motivar as equipes escolares a alcançar as metas do IDESP, é uma contradição. Essa bonificação não motiva os professores; todavia, eles cedem lugares e tempos pedagógicos para preparar os alunos para as provas. As escolas pesquisadas apresentaram dificuldades para manter uma trajetória de melhoria do IDESP. A qualidade educacional tem um potencial transformador da realidade social e econômica, mas, para isso, temos que viabilizar formas de financiamento público suficientes, valorizar a escola pública e o seu magistério, melhorar a formação inicial e continuada dos professores, viabilizar outros espaços e tempos de aprendizagem.

System för planering och bebyggelsekontroll måste hantera många utmaningar. Svårigheterna och den påverkan dessa system har på den fysiska miljön gör ämnet ständigt aktuellt att undersöka och försöka utveckla. Examensarbetet gör detta genom att jämföra systemet i Sverige med det i andra länder. Mer specifikt studeras form-based codes som förespråkas av Nyurbanismen i USA och design codes i England. I en svensk kontext kan dessa codes jämföras med detaljplanens planbestämmelser och riktlinjer i kvalitets- och gestaltningsprogram. I och med propositionen ”Politik för gestaltad Livsmiljö” som antogs i maj 2018 uppmuntras kommuner ta fram en arkitekturpolitik på lokal nivå. Dessa dokument utgör också ett intressant verktyg i sammanhanget. Examensarbetets frågeställning lyder därför: Hur kan koncept och verktyg från form-based codes i USA och design codes i England utveckla svenska kommuners arkitekturpolicyer, kvalitetsprogram och detaljplaner? I en mindre utsträckning har förutom systemen i USA och England även Frankrike och det typo-morfologiska förhållningsättet till zonering inkluderats. Examensarbetet startade med en litteraturstudie och åtföljdes av ett antal fallstudier som innefattade innehållsanalyser av arkitekturpolicyer, kvalitetsprogram och detaljplaner. De policyer som valdes ut för analys bedömdes ha mest gemensamt med arbetssätt inom form-based codes och design codes. Dessa var Örebros och Linköpings policyer samt Avesta, Fagerstas och Norbergs gemensamma policy. Från de två förstnämnda kommunerna analyserades även detaljplaner. Utöver detta inkluderades detaljplanerna och kvalitetsprogrammen för Henriksdalshamnen och Kolkajen i Stockholm. Innehållsanalysen av planer och program utgick från ett antal kategorier. Resultatet från fallstudierna jämfördes sedan med litteraturstudien. Parallellt genomfördes även en intervju med en praktiserande planarkitekt som innan intervjun fick läsa en begränsad mängd material om form-based codes. Resultat och analys från jämförelsen och intervjun låg sedan till grund för utformningen av ett antal rekommendationer. Litteraturstudien behandlade användningen av codes genom historien, utvecklingen och definitioner av form-based codes och design codes, samt hur dessa är organiserade. Vidare innefattade litteraturstudien kritik som riktats mot dessa och kopplingen till urbanmorfologi i relation till det franska typo-morfologiska förhållningsättet till zonering. Slutligen behandlades även utformnings och gestaltningsfrågor kopplat till bebyggelsereglering i den svenska planprocessen. Jämförelsen mellan innehållsanalysen av de utvalda fallen och litteraturstudien visade på skillnader och likheter mellan vad som behandlas och hur detta görs inom form-based codes och design codes respektive planer och program i Sverige. Resultatet från analysen av arkitekturpolicyerna visade på likheter med form-based codes och design codes som kunde förstärkas. I detta avseende utmärkte sig framför allt Örebros arkitekturstrategi som i likhet med praktiken inom form-based codes och design codes delade in staden i olika områdestyper. De två kvalitetsprogram som analyserades skiljde sig åt i karaktären vilket kopplades samman med processen för framtagandet av dessa. I jämförelse visade sig programmet för Kolkajen ha mer gemensamt med form-based codes och design codes än det för Henriksdalshamnen. Intervjun belyste perspektiv på innehållet i planer och program, kontexten som planer och program tas fram i och verkar, samt synpunkter på form-based codes.De rekommendationer som togs fram utgjordes av 19 aspekter som på ett övergripande plan kan behandlas för olika områdestyper i en arkitekturpolicy i likhet med Örebros arkitekturstrategi. Därutöver utvecklades en tabell med rekommendationer för vad som kan behandlas i detaljplaner och kvalitetsprogram beroende på planområdets läge i staden. Tanken är att dessa ska ha en direkt anknytning till områdestyperna i policyn då kopplingen mellan områdestyper och regleringar eller riktlinjer är direkt inom form-based codes och design codes. Genom att dessa preciseras i detaljplanerna skulle kopplingen vara mer flexibel än den är inom form-based codes. Detta skulle kunna innebära ett sätt för kommuner att agera proaktivt i stället för reaktivt till enskilda exploateringsförslag. Slutligen visade även litteraturstudien fördelar med att tillämpa enkla, principiella illustrationer vilket kan göras i en större utsträckning i såväl policyer, program och detaljplaner. / Planning and development control systems must deal with many challenges. The difficulties and the impact these systems have on the physical environment make the subject constantly relevant to study and try to develop. The thesis does this by comparing the system in Sweden with that in other countries, more specifically form-based codes advocated by New Urbanism in the US and design codes in England. In a Swedish context, these codes can be compared with the building control regulations in detailed plans and guidelines in quality and design programs. With the adoption of the Government bill "Politik för gestaltad livsmiljö" in May 2018, municipalities are encouraged to develop an architectural policy at the local level. These documents are also an interesting tool in this context. The thesis’ question therefore reads: How can concepts and tools from form-based codes in the US and design codes in England develop Swedish municipalities’ architecture policies, quality programs and detailed plans? To a lesser extent, in addition to the systems in the US and England, France and the typo-morphological approach to zoning have also been included. The degree project started with a literature study and was accompanied by a few case studies that included content analysis of architectural policies, quality programs and detailed plans. The policies selected for analysis were judged to have the most in common with approaches to regulations within form-based codes and design codes. These were Örebro's and Linköping's policies and Avesta, Fagersta and Norberg’s joint policy. Detailed plans were also analysed from the first two municipalities. In addition to this, the detailed plans and quality programs for Henriksdalshamnen and Kolkajen in Stockholm were included. The content analysis of plans and programs was based on a few categories. The results from the case studies were then compared with the literature study. In parallel, an interview was also conducted with a practicing planning architect who before the interview read a limited amount of material about form-based codes. Results and analysis from the comparison and the interview then formed the basis for the formulation of recommendations.The literature study dealt with the use of codes throughout the history, the development and definitions of form-based codes and design codes, as well as how these are organized. Furthermore, the literature study included criticism of these and the connection to urban morphology in relation to the French typo-morphological approach to zoning. Finally, design issues linked to building regulation were also dealt with in the Swedish planning process. The comparison between the content analysis of the selected cases and the literature study showed differences and similarities between what is treated and how this is done within form-based and design codes and plans and programs in Sweden. The results from the analysis of the architecture policies showed similarities with form-based codes and design codes that could be strengthened. In this respect, Örebro’s architectural strategy especially distinguished, which, like the practice in form-based codes and design codes, divided the city into different area types. The two quality programs that were analysed differed in nature, which was linked to the process in which they were designed. In comparison, the program for Kolkajen turned out to have more in common with form-based codes and design codes than the program for Henriksdalshamnen. The interview shed light on perspectives on the content of plans and programs, the context in which plans, and programs are produced and operate as well as views on form-based codes. The recommendations developed consisted of 19 aspects. These can be dealt with at an overall level for different area types in an architecture policy like Örebro’s architecture strategy. In addition, a table was developed with recommendations for what can be dealt with in detailed plans and quality programs depending on the location of the area in the city. The idea is that these should have a direct connection to the area types in the policy like form-based codes and design codes, but a more flexible one as the area type should be more precisely defined in the detail plan. This could offer a way for municipalities to act proactively instead of reactively to individual development proposals. Finally, the literature study also showed the advantages of applying simple, principled illustrations, which can be done to a greater extent in policies, programs, and detailed plans in Sweden.