The diploma thesis deals with satisfaction measurement of participants of sport event. This sports event is international junior curling cup in Prague. The aim of thesis is to analyze participants satisfaction with this tournament. Based on these results some critical factors will be identified and also recommendations for organizers of the tournament will be listed to improve the quality of the tournament for next years. In a first part of the thesis there are described customer satisfaction theory and techniques for its measurements. According to suitability for this case the questionnaire survey will be applied. After short introduction to the tournament and some curling rules and specifics analysis of the survey results will be described. More evaluation methods will be used. Based on results from this analysis recommendations for tournament improvement will be given.

Le refus scolaire anxieux est un phénomène complexe et multiforme qui peut avoir des conséquences graves au niveau familial, professionnel et sur le fonctionnement psychique de l’adolescent. La reconnaissance précoce est importante car le pronostic dépend en partie de la rapidité de l’intervention. Cependant, le refus scolaire anxieux est un objet encore mal défini, ce qui entrave sa prise en charge et la reconnaissance du phénomène par l’ensemble des partenaires. A ce jour, il n’existe pas d’outil commun aux différents professionnels pour aider au repérage précoce. L’objectif général de cette recherche était de créer et de valider un auto-questionnaire de repérage du refus scolaire anxieux au collège. Trois études ont été menées successivement en utilisant une approche intégrative et une méthodologie mixte (qualitative pour l’étude 1 et quantitative pour les études 2 et 3). L’étude 1 a été l’occasion, à l’aide d’entretiens (N = 42), de recenser et d’organiser les différentes manifestations du refus scolaire anxieux au collège de façon à pouvoir créer ensuite les items du questionnaire. L’analyse de contenu a mis en évidence un modèle de description du refus scolaire en quatre grands thèmes. L’étude 2 (N = 22) a permis d’élaborer la version pilote du questionnaire (SChool REfusal EvaluatioN ; SCREEN). Cette étude portait sur les étapes de création et de sélection des items et sur la création de la structure du questionnaire. L’étude 3 (N = 584) a porté sur la validation de la SCREEN auprès de collégiens et de patients et la mise en évidence de scores seuils pour le repérage du refus scolaire anxieux. Les analyses factorielles indiquent que la SCREEN est composée de 18 items repartis en 4 facteurs. Une analyse en courbe ROC et une standardisation des résultats ont déterminé des scores seuils. Les résultats indiquent de bonnes qualités psychométriques de la SCREEN (sensibilité de .88 et spécificité de .89 ; alpha de Cronbach de .84). Le modèle issu de l’étude 1, ainsi que le questionnaire, peuvent être utilisés dans les établissements scolaires comme dans les services de soins, à des fins de recherche ou dans le cadre d’une pratique clinique. La SCREEN peut contribuer à l’orientation plus rapide des adolescents, aider au développement des études empiriques sur le refus scolaire anxieux et favoriser le travail de partenariat entre les différents acteurs. / Anxiety-based school refusal is a complex, ill-defined phenomenon related to several dimensions social, family, school, psychological…). This anxious absenteeism is a clinical reality with consequences on the adolescent’s family and professional perspectives and on his/her psychological functioning. As the prognosis depends to a large extent on early clinical care, early diagnosis is crucial. While a specific assessment is required, there is still no common tool that school professionals and health care professionals may use.The goal of this research was the creation and the validation of a self-reported screening tool for assessing school refusal.Three studies were carried out successively using an integrative approach and qualitative method (Study 1) or a quantitative method (Studies 2 and 3). The first study, with interviews (N = 42), aimed at a conceptual and operational definition of this construct. The content analysis revealed a descriptive model of school refusal comprising four different themes. The second study (N = 22) concerned the creation of the pilot version of the questionnaire (SChool REfusal EvaluatioN; SCREEN): generation of items, selection of items and creation of the questionnaire. The last study (n = 584) involved the validation of the SCREEN with a community sample of teenagers and a clinical sample. Analyses revealed a 4-factor model structure with 18 items. ROC analyses and standardization revealed a cut-off for screening school refusal. Results suggested that the tool has good psychometric properties (sensitivity .88; specificity .89; Cronbach’s alpha .84).The SCREEN and the descriptive model of school refusal can be helpful both at school and in health care services, for research and clinical practice. The SCREEN is useful for early clinical care, empirical studies, and for developing partnerships between school educators and health care professionals.

Syfte: Undersöka och beskriva aktivitetsbalans hos individer med högkänsligt personlighetsdrag. Metod: En kvantitativ enkätstudie genomfördes. Webbenkäten utformades efter Occupational Balance Questionnaire 11 [OBQ11]. Fyra bakgrundsvariabler lades till. Vid analys av data tillämpades en kvantitativ bearbetning. I studien deltog 203 högkänsliga individer. Resultat: De högkänsliga individerna skattade i genomsnitt låg aktivitetsbalans. Resultatet visade att det fanns en signifikant skillnad i skattad aktivitetsbalans mellan de individer som har barn mot de individer utan barn samt mellan de som bor ensam eller är sammanboende. Vissa delar av OBQ11 utmärkte sig mer då de visade lägre skattad aktivitetsbalans än andra. Inget samband mellan ålder och skattad aktivitetsbalans kunde urskiljas. Slutsats: Deltagarna i studien har en genomgående låg aktivitetsbalans. Mer forskning behövs för att undersöka kopplingen mellan arbetsterapi och högkänslighet. Däremot skulle arbetserapeuters kunskap om hur miljön påverkar en individ kunna vara till nytta för högkänsliga individer. / Aim: Examine and describe occupational balance in individuals with highly sensitive personality traits. Method: A quantitative questionnaire study was conducted. The web survey was designed according to Occupational Balance Questionnaire 11 [OBQ11]. Four background variables were added. In the analysis of data, a quantitative processing was applied. The study involved 203 highly sensitive individuals. Result: The highly sensitive individuals estimated an average low occupational balance. The results showed that there was a significant difference in the estimated occupational balance between the individuals who have children against the individuals without children and between those who live alone or live together. Some parts of OBQ11 excelled more as they showed lower estimated occupational balance than others. No relationship between age and estimated occupational balance could be discerned. Conclusion: The participants in the study have a consistently low occupational balance. More research is needed to investigate the link between occupational therapy and highly sensitive personality traits. On the other hand, occupational therapists' knowledge of how the environment affects an individual could be useful for highly sensitive individuals.

Tidigare forskning visar på ett samband mellan sammanhållning och prestation i grupper av olika slag. Mätmetoder och omständigheter skiljer sig dock markant och behovet av vidare forskning om detta samband är stort. Syftet med denna uppsats var att undersöka sambandet mellan sammanhållning och prestation i en militär kontext. För att uppnå syftet genomfördes en kvantitativ studie om sambandet mellan gruppers sammanhållning och deras prestation. Urvalet bestod av amfibiesoldater (n=91) som deltog i Övning amfibie 2023. Sammanhållning och prestation mättes på samtliga individer och värdena sammanställs inom respektive grupp som de var indelade i. Sammanhållningen mättes genom att använda ”The group environment questionnaire” (GEQ) som är ett frågeformulär som mäter sammanhållning i flera dimensioner. Dessa dimensioner består av: individens attraktion till gruppen uppgift (IAU), individens attraktion till gruppen social (IAS), gruppintegration uppgift (GIU) och gruppintegration social (GIS).  Prestationen bedömdes av övningsledningen vid varje moment av övningen.   Resultatet visade på att det finns ett samband (r>0,5; p<0,05) mellan gruppsammanhållning uppmätt med GEQ och gruppens prestation. Tydliga skillnader visade sig finnas i faktisk prestation och uppmätt gruppsammanhållning mellan tillfälligt sammansatta grupper och ordinarie grupper. Baserat på resultatet drogs slutsatsen att sammanhållning har ett samband med gruppers prestation till en viss utsträckning. Sammanhållning bidrar även till andra psykiska och psykosociala fördelar som främjar arbetsklimatet och individen. Därmed bör sammanhållning även i fortsättning ligga i fokus då militära och andra organisationer utvecklar sina organisationer. / Previous research has shown associations between cohesion and performance. However, measurement methods and circumstances differ and the need for further research is significant. The aim of this paper was to examine the relationship between cohesion and performance in a military context. To achieve this, a quantitative study is carried out on the relationship between group cohesion and group performance. The sample consists of Swedish marines (n=91) participating in a training exercise called: “Övning amfibie”. Cohesion and performance are measured on all participants and the values are compiled within the respective groups they are divided into. Cohesion is measured by using "The group environment questionnaire" (GEQ) which is a questionnaire that measures cohesion in several dimensions. These dimensions consist of: Individual Attractions to the Group- Social (ATGS), Individual Attractions to the Group-Task (ATGT), Group Integration-Social (GIS) and Group Integration-Task (GIT).  The performance is assessed by the officers coordinating the exercise at each stage of the exercise. The result shows that there was an association (r>0,5; p<0,05) between group cohesion and the group performance. Clear differences were found in performance and cohesion between temporarily assembled groups and regular groups. In conclusion this paper has shown association between group cohesion and group performance to a certain extent. Cohesion also contributes to other psychological and psychosocial benefits that promote the working climate and the individual’s wellbeing. Thus, cohesion should continue to be in focus when military and other organizations develop their organizations.

The primary aim of the research has been to determine whether there is a relationship between personality variables as measured by the Occupational Personality Questionnaire (OPQ32i) and the work performance of credit controllers in a bank. Work performance was measured by means of internal company data sources. A literature review was used to verify whether there is a theoretical relationship between personality and work performance and strong evidence was found. The sample consisted of 89 credit controllers. The relationship between personality variables and work performance was determined by means of correlation studies and multiple regression analyses. Results are reported both in terms of statistical significance and effect sizes. Key terms: personality, work performance, credit control, personality trait theory, Sixteen Personality Factors questionnaire (16PF), Occupational Personality Questionnaire (OPQ). / Industrial and Organizational Psychology / M.Com. (Industrial Psychology)

This study was prompted by serious problems regarding specific teaching and learning problems in calculus at the technikon. The general aims were to identify and analyze particular teaching and learning problems relating to 2nd level engineering courses in calculus and to recommend improvements which could increase student performance in engineering calculus courses. An extensive study revealed world wide concern in calculus reform. The empirical research instruments consisted of structured questionnaires given to staff and students from nine technikons plus interviews. Five serious problem areas were identified: student ability in mathematics, content difficulty, background difficulties, timetable pressures and lecturer's presentation. The impact of training technology on calculus was investigated. Recommendations were that routine exercises can be done on computer with extra tutorial time for computer laboratory projects. Background recommendations suggested that schools give more time to trigonometry and coordinate geometry and that bridging courses at technikons for weaker students be developed. / Curriculum and Instructional Studies / M. Ed. (Didactics)

The primary aim of the research has been to determine whether there is a relationship between personality variables as measured by the Occupational Personality Questionnaire (OPQ32i) and the work performance of credit controllers in a bank. Work performance was measured by means of internal company data sources. A literature review was used to verify whether there is a theoretical relationship between personality and work performance and strong evidence was found. The sample consisted of 89 credit controllers. The relationship between personality variables and work performance was determined by means of correlation studies and multiple regression analyses. Results are reported both in terms of statistical significance and effect sizes. Key terms: personality, work performance, credit control, personality trait theory, Sixteen Personality Factors questionnaire (16PF), Occupational Personality Questionnaire (OPQ). / Industrial and Organizational Psychology / M.Com. (Industrial Psychology)

This study was prompted by serious problems regarding specific teaching and learning problems in calculus at the technikon. The general aims were to identify and analyze particular teaching and learning problems relating to 2nd level engineering courses in calculus and to recommend improvements which could increase student performance in engineering calculus courses. An extensive study revealed world wide concern in calculus reform. The empirical research instruments consisted of structured questionnaires given to staff and students from nine technikons plus interviews. Five serious problem areas were identified: student ability in mathematics, content difficulty, background difficulties, timetable pressures and lecturer's presentation. The impact of training technology on calculus was investigated. Recommendations were that routine exercises can be done on computer with extra tutorial time for computer laboratory projects. Background recommendations suggested that schools give more time to trigonometry and coordinate geometry and that bridging courses at technikons for weaker students be developed. / Curriculum and Instructional Studies / M. Ed. (Didactics)

The implementation of game elements has quintessentially uplifted the overall experience of applications in various domains and thereby expanding the customer base. This process is called gamification which has now been introduced in many domains. The purpose of the study is to understand gamification and how its impact would be if it is deployed in a financial savings application. The gamified elements are implemented based on a gamification framework called the Octalysis framework1. This Octalysis framework is a human-centric gamification framework which serves as a template to implement the required gamified elements. Based on a pre-study of financial applications and the Octalysis framework, two distinct prototypes (Version A and Version B) of the same mobile app concept were developed where the difference is the presence of gamified elements in one prototype. The evaluation is based on analyzing the impact the gamified elements have caused on the usability and the emotional engagement of the financial savings application. The participants are provided to interact with both prototypes and interviews are conducted to evaluate the emotional engagement and the usability of both the prototypes of the financial savings application. The study shows an increase in emotional engagement corresponding to the gamified elements whereas the usability more or less remained the same, indicating a deeper investigation of the gamified elements with regards to usability is required.

The focus of this study is the Sixteen Personality Factor Quenstionnaire, South Africam 1992 version (16 PF, SA92). This personality questionnaire was derived from the 16 PF which was developed in the United States and was adapted for South African conditions in 1992. The aim of this study is to determine whether the scores of the 16 PF, SA92 are cross-culturally valid and comparable in South Africa. The sample consisted of White and African (male and female) applicants who applied for positions in a South African state department. To achieve the aims outlined in the introductory chapter, construct comparability and item comparability research was conducted. Descriptive statistics were also calculated to indicate the performance of the various sub-samples (White, African, male and female). The results indicated that the population variable as opposed to the gender variable had the greatest influence on the scores obtained. Problems existed with the construct and item comparability of the 16 PF, SA92 when the different population groups were compared. Mean differences were also found on the majority of factors of the 16 PF, SA92 when the scores of the different population groups were compared. The implications of using 16 PF, SA92 were outlined and several assessment options were presented for users of the 16 PF, SA92. / Industrial and Organisational Psychology / M. Admin. (Industrial Psychology)