Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-04-18T14:34:49Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) DISSERTAÇÃO (2016-JULHO-08)- Íris Calado de Almeida Costa.pdf: 2518431 bytes, checksum: 6384110bbb2517416f1c4abe33c1505b (MD5) / Made available in DSpace on 2017-04-18T14:34:49Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) DISSERTAÇÃO (2016-JULHO-08)- Íris Calado de Almeida Costa.pdf: 2518431 bytes, checksum: 6384110bbb2517416f1c4abe33c1505b (MD5) Previous issue date: 2016-07-08 / A Inovação Social (IS) vem da necessidade em apoiar a sociedade na superação de desafios e oportunidades em diversos âmbitos, gerando valor social e trazendo bem estar para ela. No âmbito da saúde, além dos avanços tecnológicos e racionais que acompanham as inovações específicas desse setor, considera-se necessário um atendimento com integralidade ao ser humano, com valores subjetivos, pautados em ética, respeito e solidariedade na atenção humanizada. Nesse sentido, a Atenção Humanizada ao Recém-Nascido de Baixo Peso – Método Canguru (MC) foi proposta no Brasil pelo Ministério da Saúde, como política de governo em 1999 no Brasil para qualificar as interações sociais no Sistema Único de Saúde (SUS), através da mudança de valores e participação dos pais. Por meio do vínculo afetivo construído e da capacitação dos pais e familiares, todos se tornam emponderados para auxiliar nos cuidados do recém-nascido enfermo, que se beneficia desse vínculo para sua melhor recuperação. Considera-se que a Inovação Social pode emergir Top-down em que os agentes induzem a inovação externamente de “cima para baixo”, por exemplo: política de governo, empresa ou indústria; ou Bottom-up quando emergem de “baixo para cima” pela sociedade civil, indivíduos ou grupos. Assim, as influências Bottom-up podem garantir o sucesso da inovação e a sua replicação em um estágio mais avançado, dependendo do meio local onde está inserido. André e Abreu (2006) nomeiam essas questões locais por Meio Inovador que depende da Diversidade, Tolerância e Participação para se tornar mais ou menos capaz de inovar. O método canguru é alicerçado dentro da Unidade de Terapia Intensiva Neonatal (UTINeo), que é o foco desse estudo. Portanto, é necessário compreender, em um contexto histórico, as características locais do modo como esse método vêm sendo adotado na UTINeo e as influências Bottom-up do meio onde ocorre IS, considerando seus desafios e potencialidades. Trata-se de um estudo de caso, qualitativo, seccional com perspectiva longitudinal nas áreas de administração e saúde. Foi escolhido como local de estudo a UTINeo do Hospital das Clínicas, pertencente a UFPE. Como resultados, infere-se que o Método Canguru é um exemplo de inovação social focado em um processo; compreende-se que existiram e ainda existem muitos desafios a serem superados conforme elencado em todas as fases históricas, ao passo que, também existem muitas potencialidades locais. Como fatores desafiantes citam-se: a rigidez da gestão pública, a falta de preparo e de prioridade dos gestores os quais a maioria não eram especialistas em gestão hospitalar, as deficiências da rede de serviços de saúde pública e a desmotivação dos processos participativos da equipe. Como fatores potenciais, o estímulo a gestão participativa do MC, esteve associado à criatividade, sensibilidade e interação da equipe de saúde, assim como a boa aceitação de novidades externas embasadas cientificamente, a não acomodação da equipe que tende a possuir postura de risco. / The Social Innovation comes from the need to support the society in overcoming challenges and opportunities in several scopes, creating social value and bringing well-being to her. In the health area, in addition to technological advances and rational accompanying specific innovations in this sector, it is considered necessary with a call to integral human being with subjective values, guided by ethics, respect and solidarity in human attention. In this sense, Attention Humanized the Newborn Low Birth Weight - Kangaroo Mother Care was proposed by a government policy in 1999 in Brazil to qualify the social interactions in the Unified Health System, through changing values and parental participation. Through the built bonding and training of parents and relatives, all become empowered to assist the sick newborn care, which benefits from this link to your best recovery. It is considered that the Social Innovation can emerge Top-down in which agents induce innovation outside of "top-down", for example: government policy, business or industry; Bottom-up or when emerging from "the bottom up" by civil society, individuals or groups. So, the bottom-up influences can ensure the success of innovation and its replication in a more advanced stage and cyclical, depending on the local environment in which it operates. André and Abreu (2006) appoint these local issues by Environment Innovator that depends on the diversity, tolerance and participation to become more or less able to innovate. Kangaroo care is rooted in the l Intensive Care Unit which is the focus of this study. Therefore, it is necessary to understand, in a historical context, the local characteristics of how this method have been adopted in the neonatal ICU and bottom-up influences the environment where IS is considering its challenges and potential. This is a case study, qualitative, sectional with longitudinal perspective in the areas of administration and health. It was chosen as the study site to neonatal intensive care Clinical Hospital, owned by Federal University of Pernambuco. As a result, it is inferred that the Kangaroo method is social innovation in such a process; it is understood that there have been and there are still many challenges to be overcome as part listed in all historical phases, whereas there are also many local potential. How challenging factors are cited: the "rigidity” of public administration, the lack of preparation and priority of managers which most were not hospital management experts, the shortcomings of the public health service network and demotivation of participatory processes team. As potential factors cited were the participatory management stimulation of Kangaroo Care, creativity, sensitivity and interaction of the health team, as well as good acceptance of new external science-based, not the staff accommodation which tends to have risk posture.

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No. of bitstreams: 1 rogeriojoselopesdefreitas.pdf: 1244425 bytes, checksum: 9c1e123cb332c63b256e8d32d460f440 (MD5) Previous issue date: 2007-06-28 / Este trabalho analisa a reforma administrativa empreendida pelo município de Juiz de Fora – MG entre os anos de 2000 a 2004 e o respectivo rebatimento desse processo na área social do município, em especial as mudanças gerenciais ocorridas no campo educacional. O objetivo geral da dissertação é analisar a relação existente entre processos de reformas administrativas e a construção da esfera pública, sob a perspectiva da ampliação e fortalecimento dessa esfera, a partir da implementação de mudanças organizacionais oriundas do debate contemporâneo do tema da reforma de Estado, estabelecendo como plataforma de análise o processo da cidade mineira. Para tal, optou-se por uma pesquisa de abordagem qualitativa cujas estratégias metodológicas foram a análise documental associada a um conjunto de entrevistas com atores que formularam e/ou vivenciaram o processo em questão. A sustentação teórica do trabalho comporá o primeiro capítulo, dedicado à discussão sobre a esfera pública e da teoria de Estado e crise de Estado, em especial os desdobramentos ocorridos nas últimas três décadas. A partir do cenário habermasiano da emergência e transformação da esfera pública, discute-se sua pertinência hodierna como teoria democrática, apontando a necessidade de uma leitura crítica e atualizações, na perspectiva de sua ligação com o tema da gestão pública e a mecanismos de inovação administrativa. O capítulo segundo inicia-se com uma contextualização da reforma de Estado no Brasil e seus desdobramentos na educação nacional, para, em seguida, discorrer sobre a reforma administrativa de Juiz de Fora, com especial ênfase para a educação municipal, fortemente afetada pelo cunho heterodoxo e matricial do processo em questão. A análise empreendida nos conduz ao entendimento de que, embora tenha sido baseada em um construto teórico e jurídico que procurou associar aspectos gerenciais a um processo participativo, o legado da reforma foi mais fortemente sentido no campo normativotécnico, ligado a elementos procedurais responsáveis por aspectos de modernização administrativa, ficando obscurecido sua capacidade de inovação, na medida em que as possibilidades participativas formam perdendo força ao longo da jornada de implementação da reforma. / This study analyses the administrative reform implemented by the city of Juiz de Fora (state of Minas Gerais, Brazil) between 2000 and 2004, and the effects this reform had upon the social sphere of the city, specially the managerial changes that took place in the educational field. Our general aim is to analyze the relationship between the processes of administrative reform and the construction of the public sphere. We focus on the broadening and strengthening of this sphere taking the implementation of organizational changes proceeding from the contemporary debate about the State reform as a starting point. For this purpose, we established as analysis platform the reformation process in Juiz de Fora. Hence, we choose a qualitative research approach whose methodological strategies were the documentary analysis associated with a set of interviews with actors that formulated and/or lived the abovementioned process. The first chapter provides theoretical support for the study, and is dedicated to discussing the public sphere, the Theory of the State and the Crisis of the State, specially the developments during the past three decades. Starting from Habermas' scenario of rise and transformation of the public sphere, we discuss its current pertinence as a democratic theory, pointing to the need for critical reading and updating of its link to the theme of public management and to mechanisms of administrative innovation. The second chapter begins by contextualizing the reform of the State in Brazil and its unfoldings in national education. After this, we consider the administrative reform of Juiz de Fora, highlighting the municipal education, strongly affected by the heterodox and matrix-like character of this process. The analysis we made led to the understanding that, although based on a theoretical and legal construct which tried to associate managerial aspects to a participative process, the reform's legacy was more strongly observed in the techno-normative field, in connection with procedural elements that are responsible for some aspects of administrative modernization; and that the innovation capacity of the administrative reform was obscured, as participative possibilities gradually lost strength during the implementation of the reform.

A presente tese busca analisar iniciativas de inovação social, de três diferentes formatos organizacionais, tendo por referência abordagens da Nova Sociologia Econômica (NSE). Autores dessa corrente teórica, sugerem observar as ações econômicas, a partir de uma reconfiguração dos atores sociais, neste sentido, ampliam a noção da economia para além das questões mercantis e monetárias, considerando tal, como construção social. Esta tese parte da premissa de que a inovação social (IS) surge como resposta aos crescentes desafios socioeconômicos e ambientais, provenientes do modelo econômico global neoliberal, sendo uma iniciativa social tanto no processo como resultado e, portanto, uma inovação alternativa ao atual modelo de desenvolvimento econômico. Para isto, optou-se pela análise de iniciativas socialmente inovadoras, de três diferentes organizações, sendo, o Banco Palmas - um banco comunitário, localizado em Fortaleza (CE), a organização Cidades Sem Fome - uma organização não-governamental, localizada em São Paulo (SP) e o Colab - uma empresa privada, localizada em São Paulo (SP), e com atuação em diferentes estados brasileiros. A pergunta que norteou a pesquisa foi: \"Como ocorre a dinâmica da inovação social e quais são as barreiras e facilitadores deste modelo de inovação\"? Para responder esta pergunta, utilizou-se uma abordagem de pesquisa exploratória, descritivo-qualitativa, a partir de múltiplos casos. Foram utilizadas múltiplas fontes de evidências, tendo-se recorrido, assim, à técnica de triangulação de dados, através de entrevistas semiestruturadas, observação direta e análise documental, bem como à técnica de análise de conteúdo. Os resultados mostraram que a inovação social consiste em uma ação coletiva, configurada por uma lógica participativa e colaborativa, através de uma rede de atores. A partir das iniciativas investigadas e com base nas proposições teóricas da investigação, é possível afirmar que a inovação social tem sido capaz de provocar mudanças no ambiente político-institucional em que está inserida. Têm como um dos principais facilitadores, a participação dos atores sociais - beneficiários - no processo de gestão da solução empreendida, por meio da governança compartilhada. E como uma das principais barreiras, o contexto político-institucional, no aspecto legal. Verificou-se, a partir dos casos analisados, que a inovação é social tanto no processo como no resultado, sendo capaz de gerar e fortalecer novas relações entre os atores, e ainda, contribuir para o empowerment dos beneficiários, considerando-os como co-produtores de tais iniciativas. / The present thesis seeks to analyze initiatives of social innovation, of three different organizational formats, with reference to approaches of the New Economic Sociology (NSE). Authors of this theoretical current, suggest to observe the economic actions, from a reconfiguration of the social actors, in this sense, broaden the notion of the economy beyond the mercantile and monetary questions, considering such, as social construction. This thesis is based on the premise that social innovation (IS) emerges as a response to the growing socioeconomic and environmental challenges arising from the neoliberal global economic model, being a social initiative both in the process and result, and therefore an alternative innovation to the current model of economic development. For this, we opted for the analysis of socially innovative initiatives of three different organizations: Banco Palmas - a community bank, located in Fortaleza (CE), the organization Cidades Sem Fome - a nongovernmental organization located in São Paulo (SP) and Colab - a private company, located in São Paulo (SP), and operating in different Brazilian states. The question that guided the research was: \"How does the dynamics of social innovation occur and what are the barriers and facilitators of this innovation model\"? To answer this question, we used an exploratory, descriptive-qualitative research approach, based on multiple cases. Multiple sources of evidence were used and the data triangulation technique was used, through semi-structured interviews, direct observation and documentary analysis, as well as the technique of content analysis. The results showed that social innovation consists of a collective action, configured by a participatory and collaborative logic, through a network of actors. From the initiatives investigated and based on the theoretical propositions of research, it is possible to affirm that social innovation has been able to bring about changes in the political-institutional environment in which it is inserted. They have as one of the main facilitators, the participation of social actors - beneficiaries - in the process of managing the solution undertaken, through shared governance. And as one of the main barriers, the political-institutional context, in the legal aspect. It was verified, from the analyzed cases, that innovation is social both in the process and in the result, being able to generate and to strengthen new relations between the actors, and also, to contribute to the empowerment of the beneficiaries, considering them as co-producers of such initiatives.

The current global economic system is driving an unsustainable society. The planet has limited resources, and the economic system exists within these limits. To move society towards sustainability, one must consider how to provide necessary services to a growing population while decreasing dependencies on resource consumption. This research aims to show that Collaborative Services offer one solution to communities by providing a platform for sharing and exchange of resources through innovation and participation. Collaborative Services are designed and utilized on a local scale, to meet specific community needs and have been found to provide Social, Natural, Human, Political, Cultural, Built and Financial Community Capital returns on investment. Successful Collaborative Services have certain ‘ingredients’ that guide them which include: leadership and vision, strategies to involve key stakeholders, organizational resilience considerations as well as financial, technical and physical supports for Collaborative Services. This research shows the benefits and ingredients of successful Collaborative Services, in order to promote their emergence and provide support for communities working with Collaborative Services. Using a strategic sustainable development lens this research suggests that Collaborative Services can act as a tool to pull communities towards sustainability.

Universities and their partner organisations are promising that short-term work placements in social entrepreneurial organisations will increase student employability, leadership skills, and knowledge of socially innovative practice, while providing students meaningful opportunities to ‘change the world;’ yet theory and empirical studies are lacking that show what is beneficial and important to students, how students develop, and what influences their development through these cross-cultural and interdisciplinary experiential learning programs. This is the first study to explore the value of UK and US students participating in international internships and fellowships related to social entrepreneurship from a socioeconomic perspective. For this study, a value heuristic was developed from organisational models in the social entrepreneurship and educational philosophy literature followed by a qualitative longitudinal multiple case study. Fifteen individual student cases were chosen from two programmes involving two UK and three US universities, taking place in eleven host countries over five distinct data collection intervals. Findings across cases show a broad range of perceived value to students: from research skills and cross-cultural understanding, to critical thinking and self-confidence. Findings also show how student perspectives changed as a result of the placement experience and what ‘internal’ and ‘context-embedded’ features of the placements influenced students’ personal and professional lives. However, the ambiguity of social impact measures raises ethical questions about engaging students with limited knowledge, skills, and preparation on projects where they are unprepared to create long-term value for beneficiaries. This study contributes to the literature on higher education and international non-profit and business education by: providing an expansive matrix of value to students engaging in international placements; initiating a ‘hybridisation’ theory of personal value; creating a rigorous methodology transferable to similar programmes; outlining embedded features that programme developers can integrate in order to improve their own social and educational impact; raising ethical questions related to theory and practice; and including the researcher’s own multi-continent journey into the substance of the work.

Multinational Corporations (MNCs) currently face not only a dynamic business environment and challenging profit target, but also increased expectations from the public to take responsibility for addressing social, economic, and environmental issues. There is a tendency that the leading companies in the global market, especially MNCs, put more effort to the Social Innovation (SI). This study is to investigate what drives the MNCs to be involved in social innovation. In order to find out the reasons, we make use of the literature related to social innovation and social entrepreneurship to develop a framework of the motivation of MNCs towards social innovation. The framework combines three different perspectives (Individualistic Perspective, Organizational Perspective, and Institutional Perspective) to describe the motivation of MNCs. It includes ten main factors: philanthropy, ethics, self-awareness, new business opportunities, interfuntional collaboration, corporate culture, laws and regulations, market demands, strategic collaboration and territorial development. The study is also built on rich data collected through semi-structured interviews together with secondary sources from four MNCs in the different industries: KPMG, Coca-Cola, Porsche, and Philips. However, the empirical evidence indicates a revised framework of motivations of the social innovation in MNCs, including six main factors: self-awareness, new business opportunities, interfuntional collaboration, corporate culture, market demands, and strategic collaboration. Our research made a step into unexplored field of motivation of the MNC being involved in SI and hopefully will go further to investigate the rationale for such involvement.

L’innovation sociale résiste mal à l'épreuve du temps. Quand la plupart des expériences s’épuisent et disparaissent rapidement, certaines parviennent à se pérenniser. Le cas des réseaux de formation entre pairs pose encore d’autres questions. Qu’il s’agisse de réseaux d'apprentissage, de communautés de pratiques, de dispositifs collaboratifs, de Massives Open Online Courses (MOOCs), de groupes d'entraide mutuelle ou de formations par les pairs, ils sont particulièrement soumis à des transformations en fonction des besoins, des actualisations de contenu ou des engagements : quelles sont les caractéristiques particulières de ces dispositifs ? Quelles logiques les acteurs mettent-ils en oeuvre pour les inscrire dans la durée ? Peut-on dégager de leur analyse des facteurs de pérennisation ?C'est principalement à ces questions que cette thèse apporte des éléments de réponse, en prenant appuis sur le cas des Réseaux d’Echanges Réciproques de Savoirs (RERS). Elle présente successivement : une approche sociohistorique des différentes formes de coformation depuis le 19ème siècle ; une revue de la littérature dans le domaine ; un cadre théorique principalement appuyé sur la sociologie des organisations et l’approche sociotechnique ; la méthodologie principalement inspirée de la théorie ancrée ; les résultats les plus pertinents.Ce que cette recherche montre est l’importance des convergences de valeurs, conceptions, récits, aspirations, types d'organisation et outils qui fondent identité du collectif d’acteur engagés qui combinent ces éléments dans des formes locales d’appropriation qui permettent une réinvention du sens des actions et des pratiques. / Social innovation stands up with difficulty to the test of time. While most experiments run down and disappear quickly, some of them perpetuate. The case of knowledge exchanges networks between peers raises other questions. Whether in the case of learning networks, of communities of practice, of collaborative devices, of Massive Open Online Courses (MOOCs), of mutual help groups or fo training by peers, these networks are particularly subject to change according to needs, according to content updating or to commitments. How are these devices characterized? What are their actors’ logics in order to make them perpetuate? Can we bring to light, from their analysis, some factors of perpetuation? Our doctoral thesis tries to provides some answers to these questions, through the example of knowledge exchanges networks. We present research studies about peer training after having described their different forms since the 19th century, in a socio-historical perspective. Based on a methodology inspired from grounded theory, this thesis articulates research studies from the organisational sociology with the socio-technical approach of training. The case of knowledge exchanges networks brings to light the role of shared values, of conceptions, of narratives, of expectations, of types of organisation and of tools that forge a national identity, combined with local forms of appropriation of these components that allow to reinvent the sense of actions and practices.

This dissertation is one of the earliest to systematically apply and empirically test the resource-based view (RBV) in the context of nascent social ventures in a large scale study. Social ventures are entrepreneurial ventures organized as nonprofit, for-profit, or hybrid organizations whose primary purpose is to address unmet social needs and create social value. Nascent social ventures face resource gaps and engage in partnerships or alliances as one means to access external resources. These partnerships with different sectors facilitate social venture innovative and earned income strategies, and assist in the development of adequate heterogeneous resource conditions that impact competitive advantage. Competitive advantage in the context of nascent social ventures is achieved through the creation of value and the achievement of venture development activities and launching. The relationships between partnerships, heterogeneous resource conditions, strategies, and competitive advantage are analyzed in the context of nascent social ventures that participated in business plan competitions. A content analysis of 179 social venture business plans and an exploratory follow-up survey of 72 of these ventures are used to analyze these relationships using regression, ANOVA, correlations, t-tests, and non-parametric statistics. The findings suggest a significant positive relationship between competitive advantage and partnership diversity, heterogeneous resource conditions, social innovation, and earned income. Social capital is the type of resource most significantly related to competitive advantage. Founder previous start-up experience, client location, and business plan completeness are also found to be significant in the relationship between partnership diversity and competitive advantage. Finally the findings suggest that hybrid social ventures create a greater competitive advantage than nonprofit or for-profit social ventures. Consequently, this dissertation not only provides academics further insight into the factors that impact nascent social value creation, venture development, and ability to launch, but also offers practitioners guidance on how best to organize certain processes to create a competitive advantage. As a result more insight is gained into the nascent social venture creation process and how these ventures can have a greater impact on society.

>Magister Scientiae - MSc / Technology plays a big role in our lives. However, many do not have access to technology and the knowledge it provides, giving rise to the so-called digital divide. The purpose of this study is to explore and understand the impact of digital storytelling for social innovation, considering the digital landscape of South Africa. For example, it is important to consider what types of technologies have worked and are still working to capture stories. Furthermore, to consider what skills the end-users would require to use the system and what devices would be best suited for them—PC, laptop, tablet, or smartphone—and what software would be required to capture their stories. Finally, access to Wi-Fi or the Internet would need to be economically viable. Despite the vast research that has been done on digital storytelling, not much has been done in terms of its impact on social innovation and how a digital platform should be designed to enrich social innovation and creativity.

As the population of the world increases and cities grow in size, we are faced with remarkable societal problems regarding sustainable food security for the generations to come. In this paper, I present and discuss HAVE (Hydroponic Agricultural Vertical Environment), a research-through-design project that explores the design of an interactive open-source vertical kitchen garden. HAVE is designed as a shareable platform, that aims to lower the barriers of entry of getting started with home gardening, to provide an option for people to play an active role in working towards a more sustainable, resilient society. By simplifying the design of a computer-assisted garden, I present an engaging interactive system that is cheap and easy to build and maintain. With HAVE as a case study, this project also aims to expand upon how plant-based interfaces can be implemented in future design work, and builds upon the topics of calm technology and material computing. As such, this paper discusses the opportunities and challenges of designing plant-based interfaces, also in relation to how people care for and interact with plants. It is my hope, that HAVE may act as a conversation piece that addresses societal challenges regarding future agriculture practices, while contributing to the academic discussion and debate on the topics of plant-based interfaces, design for social innovation, and tangible computing, and the field of interaction design in general.