Syftet med uppsatsen var att analysera mindre IT-företag i expansionsfas. Det företag som låg till grund för studien var det mindre IT-företaget Cogitel. Forskningsmetoden för arbetet var en fallstudie, då uppsatsen grundläggande syfte var att studera och analysera ett specifikt studieobjekt. Det inledande forskningsarbetet har genomförts i form av kvalitativ metod för att skapa en grundläggande kunskap om studieobjektet företaget Cogitel och dess utveckling. Följande, så präglades ett induktivt tänkande den kvalitativa ansatsen och fokuserade på att tolka människans subjektiva upplevelse av omvärlden. Vid insamling av data har två typer av datadimensioner använts; primär data och sekundär data. Det material som samlades in i form av kvalitativ metod från företaget i fråga var den data som utgjorde det empiriska materialet. Den primära metoden för insamling av kvalitativ data som utgjorde det empiriska materialet genomfördes i form av en semistrukturerad intervjuteknik.För att besvara frågeställningen togs en teoretisk modell fram och låg som underlag för analysen. Slutsatsen drogs, utifrån presenterad teori och insamlat empiriskt material, att samtliga teorier byggde på att man som organisation fördelaktigt bland annat borde ha väldefinierade mål och en tydligt uttalad intern struktur. Det kan vara en strategi att vara ostrukturerad, vilket styrks av samtliga teoretiska utgångspunkter, men behövde ha ett givet syfte och vara uttalad för att kunna skapa värde för kärnorganisationen hos Cogitel. / The purpose of the essay was to analyze smaller IT companies that are in an expansion phase. The company that formed the basis of the study was the smaller IT company Cogitel.The research method of work was a case study, when the essay was the basic purpose to study and analyze a specific study object. This in-depth research was conducted in the form of qualitative method, for creating a basic knowledge of the study object of Cogitel and its development. Further, an inductive thinking was characterized by the qualitative approach and focused on interpreting man's subjective experience of the outside world. When collecting data, two types of data dimensions was used; primary data and secondary data. The material collected in the form of a qualitative method from the company in question was the data that constituted the empirical material. The primary method for collecting qualitative data that constituted the empirical material was carried out in the form of a semi-structured interview technique.To answer the research question, a theoretical model emerged and lay as a basis for the analysis. The conclusion was that based on the theories presented and collected empirical material, all theories were based on the fact that, as an organization, advantageous inter alia, should have well-defined goals and a clearly stated internal structure. There may be a strategy to be unstructured, which is strengthened by all theoretical assumptions, but needed a given purpose and be pronounced in order to create value for the core organization at Cogitel.

Bygg- och anläggningsindustrin brottas med frågor kring produktivitetsutveckling, då inte önskad produktivitet alltid uppnås. För att kunna öka och utveckla produktiviteten bör anläggningsföretag kunna mäta och följa upp sina prestationer. Genom att kunna mäta prestationer skapas en förståelse över hur verksamheten går och i vilken riktning den är på väg. Det finns svårigheter med att ta fram ett tydligt arbetssätt kopplat till målarbete inom anläggning då alla projekt har unika förutsättningar att utgå ifrån. Fel inom anläggningsprojekt kan leda till stora ekonomiska konsekvenser för företaget, och utan en tydlig målbild med relevanta prestationsmått är det svårt att veta om arbetet som utförs ligger i linje med de satta målen eller ej. För att kunna bemöta problemen har forskning inom problemområdet föreslagit att det är viktigt att det finns ett linjerat arbetssätt genom hela organisationen, så kallad strategisk linjering. Då företag inom bygg- och anläggningsbranschen länge blivit kritiserade för sin långsamma utveckling är strategisk linjering av prestationsmått ett intressant område att studera. Det är även ett relativt outforskat område när det kommer till andra studier och speciellt fallstudier inom bygg- och anläggningssektorn. Syftet med examensarbetet är att bidra till en ökad kunskap om strategisk linjering av produktionsmål och prestationsmått och dess specifika implementering inom anläggning. Examensarbetet studerar ett konkret implementeringsarbete avseende strategisk linjering av produktionsmål och prestationsmått inom ett anläggningsföretag. Målet med studien är att, med utgångspunkt i litteratur inom ämnesområdet adressera följande två huvudfrågeställningar: 1.     Hur kan ett anläggningsföretag implementera strategisk linjering mellan produktionsmål och prestationsmått? 2.     Vad kan utgöra hinder respektive möjliggörare vid implementering av strategisk linjering av prestationsmått inom anläggning?   Datainsamlingen har bestått av intervjuer, dokumentinsamling och observationer. Innan datainsamlingen påbörjades utfördes en litteraturstudie inom forskningsområdet strategisk linjering av prestationsmått som ligger till grund för den teoretiska referensramen och den framtagna analysmodellen.   För att möjliggöra implementering av strategisk linjering mellan produktionsmål och prestationsmått krävs en sammanhängande målnedbrytning från ett anläggningsföretags övergripande mål ned till specifika produktionsmål som sedan kan följas upp genom tydliga mätbara prestationsmått. Prestationsmåtten ska vara lätta att förstå och utföra, och vara linjerade med de specifika produktionsmålen som i sin tur är linjerade med anläggningsföretagets övergripande mål. Analysen av litteraturen sammanvägt med fallföretagets förutsättningar visar att det är av värde att ha prestationsmått som både indikerar på vad som sker just nu, och vad som har skett under en viss period för att både kunna vara proaktiva och reaktiva i sitt agerande kopplat mot målarbetet. De prestationsmått som återkommande nämns i litteratur kring strategisk linjering av prestationsmått och som är analyserade i studien för att uppfylla detta är key performance indicators (KPI), performance indicators (PI), result indicators (RI) och key result indicators (KRI). Då projekt inom anläggningsbranschen består av väldigt varierande förutsättningar finns det möjliggörare för att lyckas implementera strategisk linjering av prestationsmått, men det finns även en del hinder.   Det största hindret med strategisk linjering av prestationsmått som upptäcktes i studien är att lyckas få prestationsmåtten tydligt mätbara då olika aktiviteter i ett anläggningsprojekt mäts i olika enheter. Det har visat sig att vara viktigt att alla som ska använda prestationsmåtten har en förståelse varför de ska användas, och hur de ska användas för att få öka möjligheterna för ett gemensamt arbetssätt inom företaget. Ytterligare ett hinder är om prestationsmåtten tas fram utan anknytning till produktionsmål, kritiska framgångsfaktorer, strategi, övergripande mål och vision, vilket skulle bidra till en avsaknad av enhetlighet inom ett anläggningsföretags målarbete. Det sista hindret som studien visar är om prestationsmåtten används på fel sätt och enbart visar resultat på past performance. Möjliggörarna till strategisk linjering av prestationsmått har visat sig vara att tydligt utformade prestationsmätningar bidrar till ett gemensamt arbetssätt, och det blir enklare att kontinuerligt följa upp resultat över tid. Med tydligt utformade prestationsmått ökar sannolikheten att tidigt upptäcka avvikelser som i sin tur kan korrigeras i rätt tid innan problemet hinner växa sig större. Rekommendationerna till fallstudieföretaget och andra anläggningsföretag blir att tydliggöra hur prestationsmåtten ska mätas, och hur de ska följas under projekten. Nästa steg blir att tydligt sprida prestationsmåtten ut i verksamheten för att säkerställa att alla förstår hur de ska användas vilket kan leda till större möjlighet att styra processen i rätt riktning.

This study investigates the relationship between Organizational Behavior (OB), IT-business strategic alignment (ITBSA), and Firm Performance (FP) within the context of the Jordanian maritime industry. Through a survey conducted among companies in the industry, data were collected to assess the constructs of OB, ITBSA, and FP. The analysis of the data revealed significant findings supporting the positive impact of OB on FP, suggesting that effective organizational behavior practices contribute to improved firm performance. Furthermore, the study found that OB positively influences ITBSA, indicating that a strong organizational behavior framework promotes the alignment between IT and business strategies. Additionally, the results demonstrate that ITBSA directly affects FP, emphasizing the importance of strategic alignment in driving favorable performance outcomes. The study also identified that ITBSA acts as a mediator between OB and FP, underscoring its role in facilitating the relationship between organizational behavior and firm performance. These findings offer valuable insights into the dynamics of the Jordanian maritime industry and emphasize the significance of fostering a conducive organizational behavior environment and aligning IT with business strategies. The implications of these findings for both theory and practice are discussed, along with suggestions for future research directions to further enhance our understanding of the relationships between OB, ITBSA, and FP in the maritime industry context.

yes / Although IT-enabled dynamic capabilities (ITDCs) add value to firms operating in turbulent and rapidly changing environments, firms face several challenges in developing, deploying, and maintaining the right portfolio of ITDCs. Since ITDCs are not uniformly advantageous, firms need to make strategic decisions in order to accomplish the complex task of achieving optimal ITDC configurations. This conceptual paper draws on the strategic alignment perspective to identify the optimal configuration of ITDCs for a firm based on its business strategy orientation indicated by the Miles and Snow typology. This paper first explicates the theoretically ideal configurations of ITDCs based on the competitive strategy patterns associated with each Miles and Snow archetype and then develops a model for measuring the strategic fit of ITDCs. This paper contributes to the literatures on ITDCs and strategic alignment by identifying optimal ITDC configurations and by conceptualizing the strategic fit of ITDCs respectively.

Title: Digital business strategy - The driver for change in internal and external business environment Authors: Sumera Magsi and Sarah Shaaban Advisor: Andrea Fried Master thesis, 30 credits Background:The effects resulting from a more intense use of digital technologies in companies is visible in the integration between business and IT strategies which creates an urge for digital business strategies to emerge. Thesis aim: The aim is to investigate the current state of digital business strategies which includes highlighting benefits and challenges. By doing that we also are aiming towards answering, in what way ITBA can be questioned due to DBS. Methodology: A qualitative research based on a multiple case study by conducting semi- structured interviews. All the selected case companies are using digital business strategies as a part of their internal and external business environment (IEBE). The respondents have a role in the chosen case companies of being responsible for the implementation and use of strategies, digital business strategies and digital technologies. Findings: This study identifies that their exits a linkage between business strategy and ITBA. The main finding about the current state of DBS involves both internal and external DBS activities. Further findings show that benefit of digital business strategy to be the opportunity to levering costumers and challenges to be connected to the different IT maturity levels of the employees. The way that digital business strategy can question ITBA is based on that it is the driver for change for the case companies.

Este trabalho tem o objetivo de identificar o alinhamento estratégico de gestão de gestão de pessoas através de seu sistema de RH, pacote dinâmico de políticas e práticas de gestão de pessoas que é desenhado para atingir os objetivos organizacionais. Para compreensão do alinhamento estratégico é necessário analisar a relação interna das práticas de RH, a relação do sistema de RH com os objetivos de gestão de pessoas e também co os objetivos organizacionais. Identificar os pontos de alinhamento e desalinhamento dessas relações pode contribuir para que a estratégia organizacional seja mais facilmente atingida. A relação entre a estratégia de gestão de pessoas e a estratégia organizacional pode ser considerada interativa e multidirecional visto que ambas se influenciam mutuamente e recebem e exercem influencia sobre os fatores internos e externos da organização. Nesta relação, a flexibilidade e a sinergia nas configurações dos recursos internos (processos, sistemas, estrutura, etc) são fatores determinantes. O esforço, de ajuste constante entre a estratégia organizacional, sua relação com o mercado e os recursos internos é chamado de alinhamento estratégico. Buscando identificar o alinhamento estratégico de gestão de pessoas, este estudo optou por um estudo de caso na empresa Ômega que se encontra em um mercado em expansão e que passou por uma recente reestruturação. A coleta de dados baseou-se em entrevistas em profundidade, análise documental, aplicação de questionário para a equipe de RH e discussão dos resultados com o gerente e diretor de RH. Esta pesquisa também buscou tangibilizar os resultados utilizando um instrumento de análise, assim foram possíveis identificar os pontos de alinhamento e desalinhamento das relações. Os resultados encontrados apontaram para a presença do alinhamento como um processo constante de ajuste da organização. Neste sentido destacam-se os ajustes das práticas de RH para atender aos diferentes públicos da organização e as diferentes contingências do negócio, fatores importantes no alinhamento de gestão de pessoas. Os pontos desalinhamento encontrados poderão ser utilizados pela empresa como parte do processo contínuo de alinhamento estratégico. / This study aims to identify the strategic alignment of human resource management through your HR system, dynamic package of policies and practices of human resource management which is designed to achieve organizational goals, and their relationship to the goals of human resource management and organizational objectives. Identify the points of alignment and misalignment of these relationships can contribute to organizational strategy is more easily achieved. The relationship between the strategy of human resource management and organizational strategy can be considered interactive and multidirectional as both influence each other and receive and exert influence on the internal and external factors of the organization. In this respect, flexibility and synergy configurations of internal resources (processes, systems, structure, etc.) are decisive factors. The effort, constant fit between organizational strategy, its relationship with the market and internal resources is called strategic alignment. Trying to identify the strategic alignment of human resource management, this study opted for a case study in the Omega company that is in a growing market and has undergone a recent restructuring. Data collection was based on interviews, documentary analysis, questionnaire application to the HR team and discussing the results with the HR manager and HR director. This research also sought to make tangible the results using an analytical tool, so were possible to identify areas of alignment and misalignment of relations. The results indicated the presence of alignment as a constant process of adjustment of the organization. In this sense we highlight the adjustments of HR practices to meet the different audiences of the organization and the different business contingencies, important factors in people management alignment. The misalignment points found may be used by the company as part of the ongoing process of strategic alignment.

Made available in DSpace on 2015-03-05T19:12:39Z (GMT). No. of bitstreams: 0 Previous issue date: 31 / Nenhuma / Este estudo construiu um modelo de Business Intelligence para a controladoria evidenciar informações estratégicas em uma das empresas do Sistema FIERGS: o Serviço Social da Indústria (SESI-RS). Evidenciou-se o tipo de pesquisa metodológica como um estudo de caso exploratório, com observação participante de forma aberta, de natureza qualitativa, realizada a partir de múltiplas fontes de coletas de dados, tais como entrevistas, análise de documentos, manuais de sistemas, sistemas de informática. Iniciou-se com a fundamentação teórica sobre gestão estratégica, necessidades informacionais dos executivos e o papel da controladoria frente às reais necessidades estratégicas organizacionais. Fez-se o alinhamento entre o Balanced Scorecard (em fase de implantação na organização estudada), o Business Intelligence e a controladoria. Após, foram contemplados assuntos sobre o tema tecnologia da informação versus processo de tomada de decisões. Por fim, analisaram-se o Business Intelligence, seus componentes e seus benefíc / This reseach built a model of Business Intelligence for controlling disclosure strategic information in one of the FIERGS System organizations: Serviço Social da Indústria (SESI-RS). The method of methodological search was used because it is an exploratory study of case, with an open participative observation, qualitative, developed from multiple sources of data, such as interviews, review of documents, systems manuals and informatics systems. It starts with the theoretical basis on strategic management, informational needs of executives and the role of controlling towards the real strategic organizational needs. It was made an alignment among the Balanced Scorecard (this tool is being applied in the studied organization), the Business Intelligence and controlling. After, it was analyzed subjects as Information Technology versus decision-making process. Finally, it was analyzed the Business Intelligence, its components and its benefits for the construction of the proposed model. Thus, based on the theoretical

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2015-05-15T14:34:30Z No. of bitstreams: 1 Clarissa Braz Menezes.pdf: 1461227 bytes, checksum: 6efbc6b7ac50ed12282b5209b345f90c (MD5) / Made available in DSpace on 2015-05-15T14:34:30Z (GMT). No. of bitstreams: 1 Clarissa Braz Menezes.pdf: 1461227 bytes, checksum: 6efbc6b7ac50ed12282b5209b345f90c (MD5) Previous issue date: 2012-07-31 / Senac-RS - Serviço Nacional de Aprendizagem Comercial do Rio Grande do Sul / Surgido há poucas décadas, o tema Governança Corporativa ganhou destaque a partir dos escândalos financeiros em empresas norte-americanas ocorridos no final do ano de 2001 e que se repetiram em 2008. As informações fraudulentas, além de provocar perdas financeiras quando vieram a público, resultou em profundo abalona confiança do mercado, o que tornou importante a necessidade de maior transparência nas práticas de gestão e nas informações divulgadas à sociedade. Neste sentido, esta pesquisa analisou as contribuições das práticas de governança corporativa no alinhamento estratégico entre TI e negócios, em um ambiente organizacional. Buscou-se analisar como as práticas de governança corporativa, imbuídas de conceitos oriundos da Teoria Institucional e Neo-Institucional, como isomorfismo e legitimidade, podem contribuir para o alinhamento estratégico de TI, conduzindo a organização à maior transparência e eficiência no uso de recursos públicos e privados, resultando em sua perenidade e sustentabilidade. A pesquisa foi realizada por meio de um estudo de caso, realizado no contexto de uma instituição paraestatal, sem fins lucrativos, que presta serviços educacionais. Justifica-se a abordagem da pesquisa uma vez que a instituição objeto de análise utiliza de forma intensiva a tecnologia da informação tanto nas áreas de apoio como na operacionalização do negócio, havendo uma forte dependência da área de negócio em relação a TI. A pesquisa foi realizada em duas etapas, sendo que a primeira, de maior abrangência, foi conduzida com a utilização de um questionário enviado a todas as vinte e sete administrações regionais do Senac no país. Com base neste instrumento, iniciou-se a segunda etapa em que foram realizadas entrevistas na administração regional no Rio Grande do Sul. A partir da identificação das práticas de governança corporativa consolidadas e das principais lacunas e utilizando os conceitos da Teoria em análise, foi possível relacionar as práticas de governança ao alinhamento estratégico de TI ao negócio. Como resultado esta pesquisa concluiu que a contribuição advém da relação direta que as práticas de governança corporativa identificadas apresentaram com os promotores do alinhamento estratégico entre TI e negócio, bem como do papel da governança como facilitador da consecução dos objetivos do negócio e de TI, conforme demonstrado no relacionamento realizado entre práticas do IBGC e a ferramenta COBIT®. Buscou-se, com isso, contribuir para os estudos organizacionais que abordam estratégia, tecnologia da informação e governança corporativa. / Emerged a few decades ago, the Corporate Governance theme has gained prominence since the financial scandals in U.S. corporations that occurred at the end of 2001 and repeated in 2008. The misleading information, that caused financial losses when they became public, resulted in profound shock in market confidence, which has important need for greater transparency in management practices and in the information disclosed to the company. This research examined the effects of corporate governance practices in strategic alignment business-IT, in an organization. We sought to examine whether the corporate governance practices, imbued with Neo-Institutional and Institutional’ Theorys concepts, as isomorphism and legitimacy, can contribute to the strategic alignment of IT, leading the organization to greater transparency and efficiency in the use of public and private resources, resulting in its continuity and sustainability. The survey was conducted through a case study conducted in the context of a nonprofit organization, which provides educational services. The research approach is important because the institution investigated uses information technology in intensive way, both as support areas and business operation. There is a strong dependence on the business area in relation to IT. The survey was conducted in two stages, in the first, more ample, was conducted using a questionnaire sent to all twenty seven Senac’s Administrations in the country. With this instrument were performed interviews at Rio Grande do Sul’s Administration and the consultations in secondary data sources such as documents, records and reports. As a result, it was concluded that the contribution comes from the direct relationship that corporate governance practices identified at Senac have with the promoters of strategic alignment business-IT as well as the role of governance as a facilitator of achievement business and IT goals, as demonstrated at the relation between COBIT® and IBGC. We tried to thereby contribute to organizational studies that address strategy, information technology and corporate governance.

Submitted by Nara Lays Domingues Viana Oliveira (naradv) on 2015-07-06T15:55:05Z No. of bitstreams: 1 veronicaerthal.pdf: 2340460 bytes, checksum: ff6754fc67036abfed42e3e7991991eb (MD5) / Made available in DSpace on 2015-07-06T15:55:05Z (GMT). No. of bitstreams: 1 veronicaerthal.pdf: 2340460 bytes, checksum: ff6754fc67036abfed42e3e7991991eb (MD5) Previous issue date: 2014-03-31 / Nenhuma / O presente estudo procurou entender como se estabelece o alinhamento da estratégia definida pela multinacional brasileira em sua subsidiária no exterior, tendo como foco o estudo de caso da empresa brasileira Artecola e sua subsidiária Pegatex, na Colômbia. Esta dissertação é um estudo de caso único, onde a coleta dos dados foi realizada através de pesquisa documental, observação direta em ambas as fábricas e entrevistas semi-estruturada com membros envolvidos com a estratégia no Brasil e na Colômbia. Para tanto, foi realizada uma análise do processo de internacionalização da Artecola e em especial do contexto econômico colombiano e da aquisição da Pegatex. Sobre o tema central do alinhamento na relação matriz-subsidiária, verificou-se que a Artecola tem desenvolvido alguns métodos para alinhamento operacional com as suas unidades obtendo relativo sucesso, também foi identificado que estes métodos poderiam ser mais flexíveis e adaptados a cada realidade aplicada (país e subsidiária). Além disso, a relação entre as empresas demonstrou participação ativa de ambas, de um lado o intenso apoio da matriz a questões gerenciais, e por outro lado aprende com a subsidiária na melhoria dos processos operacionais, know-how de produto e atuações estratégicas no mercado local. Desta forma, se evidenciou que mesmo sem um planejamento estratégico, existe alinhamento estratégico entre as unidades com relação aos objetivos corporativos, bem como a execução destes pela Pegatex, visando ampliar atuação regional desta unidade para global. / The current study sought to understand how the strategic alignment defined by a Brazilian multinational company is established with its foreign-owned subsidiary. Specifically, the Brazilian headquarter Artecola and its subsidiary Pegatex, in Colombia. For this, an analysis of Artecola internationalization process was performed, in particular, in the Colombian economic context and Pegatex acquisition. The current work is a single case study where data collection was conducted through documental research, direct observation in both units and semi-structured interviews realized with members involved with the corporate strategy in Brazil and Colombia. In the discussion core of alignment between headquarter and subsidiary relationship is verified that Artecola has developed some methods for operational alignment with relative success. Yet these methods could be more flexible and adapted to each reality applied (country and subsidiary). Furthermore, the relationship between these companies demonstrated active participation of both sides. While the head-office has provided intense support to Pegatex management issues, Artecola has learned from the subsidiary on how to improve operational processes, products know-how and strategic actions in the local market. Thus, it became clear that even without a formal strategic planning, there is strategic alignment between both enterprises regarding their corporative objectives, as well as the implementation of these by Pegatex, who aims to expand regional performance of this unit to a global participation.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-07-20T17:49:00Z No. of bitstreams: 1 Juliano Xavier Borba Jorej.pdf: 4067178 bytes, checksum: c497c9909a965f45bb667cf7fb646181 (MD5) / Made available in DSpace on 2015-07-20T17:49:00Z (GMT). No. of bitstreams: 1 Juliano Xavier Borba Jorej.pdf: 4067178 bytes, checksum: c497c9909a965f45bb667cf7fb646181 (MD5) Previous issue date: 2015-04-30 / Nenhuma / Este trabalho objetiva analisar como a área de centro cirúrgico do Hospital Mãe de Deus está sendo subsidiada com informações que agreguem valor ao processo de tomada de decisão do nível estratégico e propor melhorias nos sistemas de informação utilizados. Para isso, foi desenvolvida uma pesquisa qualitativa de natureza exploratória que utilizou a estratégia de estudo de caso, baseada em informações fornecidas pelos principais atores que compõem o processo de tomada de decisão estratégica do centro cirúrgico e, de forma complementar, por meio de documentos da organização. A coleta de dados foi realizada por meio de entrevistas semiestruturadas, e a extração de informação orientada pela técnica de análise de conteúdo. A partir dessa análise, foram identificadas as decisões de nível estratégico mais relevantes para a maximização do desempenho da área de centro cirúrgico, e foram descritas as informações necessárias ao processo de tomada de decisão no centro cirúrgico em nível estratégico. Por fim, foram identificados os gaps nos sistemas de informação. Desse constructo, emergiram cinco proposições de melhorias nos sistemas de informação: O desenvolvimento da Análise do Mix de Convênios, Especialidades e Linhas de Cuidado, a Gestão das Reservas de Sala Cirúrgicas, a Análise das Cirurgias Agendadas e com as Guias Autorizadas, a Análise da Gestão dos Prazos de Autorização e a criação do dashboard de Resumo Executivo. A partir dessas propostas, pretende-se qualificar o subsídio à tomada de decisão estratégica na área de centro cirúrgico. / The purpose of this study is to analyze how the surgery center of the Mãe de Deus Hospital is being subsidized with information that add value to the decision-making process of the strategic level and propose improvements in information systems. It has been done through qualitative exploratory research, based on case study method. Informations were provided by the main actors in the process of strategic decision-making in the surgery center and in a complementary way through the organization documents. Data collection was conducted through semi-structured interviews, and the information was extracted by content analysis. As a result, the strategic level decisions more relevant to maximize the performance of the surgery center were identified and were described information necessary for the decision-making process at the strategic level. Finally, gaps were identified in the information systems. As a result, five proposals were created for improvements in information systems. It is intended to qualify the strategic decision-making process in the surgery center.