[pt] No atual ambiente de negócios, onde um dos poucos fatos imutáveis é que a mudança neste ambiente é constante e cada vez mais acelerada, as empresas necessitam adequar-se às novas situações rápida e continuamente, pela redefinição e adaptação de suas estratégias. Neste cenário, de competição acirrada, as empresas buscam concentrar suas atividades no que elas têm de maior valor e que seja único para seus clientes, ou seja, suas competências essenciais. Isto explica em grande parte porque elas formam redes de relacionamentos com outras empresas, notadamente de alianças estratégicas: as suas competências são complementadas com as das outras empresas parceiras destas redes. Um dos principais fatores organizacionais internos de apoio à estratégia de uma empresa é a Tecnologia de Informação e Comunicação (TIC). Aspectos como infra-estrutura, aplicações, equipe e processos de TIC precisam operar de forma coordenada e coerente, de modo a possibilitar a existência de processos integrados entre as empresas de uma rede, e contribua para que as informações necessárias possam fluir entre elas, de forma rápida, automática e controlada. Do ponto de vista da empresa focal, o alinhamento entre sua estratégia de TIC e sua estratégia de negócios, na sua Rede de Alianças Estratégicas (RAE), precisa ser flexível, com rápida adaptação às novas necessidades definidas por estes relacionamentos. Argumenta-se que é necessário que haja um alinhamento com margem. Para tanto, acredita-se que TIC deve não somente atender às necessidades atuais do negócio e de seus relacionamentos, assegurando o alinhamento estratégico requerido, mas também deva estar preparada para atender, parcial ou totalmente, às necessidades futuras. A presente pesquisa propõe um arcabouço analítico que provê subsídios para definição e implementação de uma estratégia de TIC de uma empresa específica, inserida em uma RAE, que seja alinhada à sua estratégia de negócios e que tenha a necessária eficiência e flexibilidade para a operacionalização e sustentação bem sucedida desta estratégia, considerando os diferentes stakeholders envolvidos. Esta pesquisa foi essencialmente empírica e qualitativa. As etapas de pesquisa foram: i) o desenvolvimento do referencial teórico; ii) a proposição do arcabouço analítico; iii) a avaliação do arcabouço analítico proposto. Na primeira etapa realizou-se um levantamento bibliográfico fundamentado em rankings de periódicos nacionais e internacionais. Na segunda etapa realizou-se uma pesquisa preliminar (investigação quantitativa da percepção de gestores de TIC), seguida de entrevistas de confirmação da pesquisa (investigação qualitativa da percepção de gestores de TIC). Ao final desta etapa foi proposto o arcabouço analítico de gestão estratégica dinâmica da TIC das empresas que atuam em RAEs. Na última etapa realizou-se um estudo de casos múltiplos, para aprimorar e ilustrar o arcabouço analítico proposto. Os resultados dessa pesquisa sugerem que as RAEs influenciam a TIC das empresas, e que esta influência se manifesta de várias formas. O arcabouço analítico proposto sugere que há fatores intervenientes que moderam a força destas influências. Por fim, sugeriu-se que, uma vez compreendida as possíveis influências de uma RAE, os gestores de TIC podem antecipar-se a estas influências e planejar melhor a TIC das suas empresas para dar sustentação à sua competitividade. / [en] In the current business environment, where one of the few unchangeable facts is that change in this environment is constant and more and more accelerated, firms need to adapt quickly and continuously to new situations, by redefining and adapting their strategies. In this scenario, of tough competition, firms strive to concentrate their activities in what is of greater value and unique for their clients, that is, their core competencies. That explains, by and large, why they create relationship networks with other firms, in particular strategic alliances: their competencies are complemented by their network partner firms` ones. One of the main internal organizational factors that support a firm`s strategy is Information and Communication Technology (ICT). Aspects such as infrastructure, applications, teams and processes must operate coordinately and coherently, so that integrated processes between firms of a network may exist, and that the needed information may flow among them, in a quick, automatic and controlled way. From the focal firm`s point of view, the alignment between its ICT strategy and its business strategy, in its Strategic Alliance Network (SAN), must be flexible, with fast adaptation to the new needs established by these relationships. What is argued is that there is need for an alignment with margin. In order to have this, ICT must not only respond to the current business and relationships needs, assuring the required strategic alignment, but should also be prepared to respond, partially or totally, to the future needs. This research proposes an analytical framework that provides resources to definition and implementation of the ICT strategy of a firm participating in a SAN, that is aligned with its business strategy and that has the necessary efficiency and flexibility, in order to implement and sustain this strategy, considering the different stakeholders involved. This research was essentially empiric and qualitative, and had the following steps: i) theoretical framework development; ii) analytical framework proposal; iii) proposed analytical framework evaluation. On the first step a ranking-based bibliographic research of national and international journals was prepared. On the second step, a preliminary investigation (quantitative analysis of ICT managers perceptions) was prepared, followed by confirmatory interviews (qualitative analysis of ICT managers perceptions). At the end of this step, an analytical framework for dynamic ICT strategic management for firms that act in SANs was proposed. In the last step, a multiple case-study was developed to enhance and illustrate the proposed analytical framework. The results suggest that SANs influence ICT at firms, and that this influences manifest its self in multiple ways. The proposed analytical framework suggests that there are intervenient factors that moderate the strength of these influences. Finally it was suggested that, having understood the possible influences of a SAN, ICT managers can anticipate these influences and better plan the ICT of their firms, in order to sustain their competitiveness.

A crescente importância do mercado de serviços terceirizados de TI no Brasil e o interesse por pesquisas nesse tema no Brasil e em nível mundial, são os principais argumentos que justificam a realização deste estudo. Este trabalho teve por objetivo entender questões que envolvem os aspectos considerados em decisões de terceirização de funções de TI em empresas brasileiras, visão ainda pouco explorada na literatura. Para que o objetivo fosse atingido, foram propostas quatro questões de pesquisa respondidas utilizando-se de uma revisão bibliográfica, simulação e dois surveys. Os resultados encontrados permitiram identificar um modelo final que facilita um melhor entendimento sobre como a decisão de terceirização é tomada em empresas brasileiras. Tal modelo engloba seis aspectos de decisão usualmente considerados pelas empresas, o inter-relacionamento entre estes aspectos e mostra fatores externos que contribuem para a definição do nível de importância de cada aspecto na decisão. Como produto secundário, a discussão dos resultados encontrados frente à literatura que trata do tema terceirização em TI validou resultados já apresentados por outros autores e, gerou a necessidade de estudos futuros ao encontrar divergências. Do ponto de vista prático, o trabalho apresenta importante contribuição, pois ajudou a estruturar o processo de decisão de terceirização de funções de TI. / The growing importance of IT service market in Brazil and the interest for researches in this area in Brazil and worldwide are the main arguments that justifies the development of this study. The objective of this work was to understand the issues that involve the aspects considered on IT outsourcing decisions in Brazilian companies, theme that is not well explored in the literature. To achieve this objective, it was proposed four research questions answered by a bibliographic revision, simulation and two surveys. The founded results allowed the identification of a final model that facilitates a better understanding about how outsourcing decision making process occurs in Brazilian companies. This model considers six decisions aspects usually considered by the companies, the inter-relationship between this aspects and shows external factors that contributes to the definition of the importance level of each of these aspects in the decision making process. As secondary product, the discussion of the founded results against the literature that covers IT outsource theme, validated the results already presented by other authors and created the need of future researches by presenting some different results. From practicing stand point, this work presents an important contribution, by helping to structure the IT outsourcing decision making process.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-08-06T16:17:05Z No. of bitstreams: 1 Leandro Henrique de Assis_.pdf: 840472 bytes, checksum: 9a874dc8fd9a7aec5e4141ef457499ba (MD5) / Made available in DSpace on 2018-08-06T16:17:05Z (GMT). No. of bitstreams: 1 Leandro Henrique de Assis_.pdf: 840472 bytes, checksum: 9a874dc8fd9a7aec5e4141ef457499ba (MD5) Previous issue date: 2018-03-13 / Nenhuma / Cada vez mais, as empresas multinacionais de Tecnologia da Informação (TI) têm requerido a participação de seus departamentos jurídicos em suas tomadas de decisão. Acontece que as inovações tecnológicas promovidas por elas acarretam em inúmeros desafios, com destaque para aqueles de natureza jurídica, uma vez que o Direito, por suas especificidades, é incapaz de acompanhá-las. Tal incapacidade é particularmente verificada nos países emergentes; isso porque eles não são, em regra, aptos a promover a estabilidade de suas instituições, incluindo os seus sistemas jurídicos. As referidas organizações, então, conferem aos seus departamentos jurídicos o papel de conduzi-las por meio do emaranhado de indeterminações que daí decorre, donde a importância deles para o seu desempenho (eficácia). Dada essa quebra de paradigma do papel corporativo dos departamentos jurídicos - que passaram a ser, pois, constantemente demandados a abdicar de sua vocação consultiva para se tornarem também propositivos - bem como as peculiaridades da TI, torna-se importante a identificação de qual seja a capacidade dinâmica essencial para que eles atinjam o seu objetivo: gerar vantagens competitivas para as empresas nas quais inseridos. / Multinational Information Technology (IT) companies are requiring more and more the participation of its legal departments on its decision-taking process. It happens that the technological innovations promoted by them leads to several challenges, especially legal ones, considering that Law, due to its specificities, is not able to keep up with them. This inability is particularly verifiable in emergent countries; this is because they are not, as a rule, able to promote the stability of its institutions, including the legal systems. Those organizations then trust their legal departments to lead them through the maze of uncertainties that comes from this,= and that is the reason why they are so important to its performance (effectiveness). Due to this paradigm break of the corporate role of legal departments - that became constantly demanded to abdicate its consultive aptitude to be propositive too - as well as the IT peculiarities, it is important to identify what dynamic capability is essential for them to achieve its main goal: create competitive advantages to the companies they are part of.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-06-14T15:26:55Z No. of bitstreams: 1 Robson Luis Meneguzzi Lazzari_.pdf: 2737794 bytes, checksum: 9dadff38c69edaabec05da0277f10c14 (MD5) / Made available in DSpace on 2016-06-14T15:26:55Z (GMT). No. of bitstreams: 1 Robson Luis Meneguzzi Lazzari_.pdf: 2737794 bytes, checksum: 9dadff38c69edaabec05da0277f10c14 (MD5) Previous issue date: 2016-03-15 / UNISINOS - Universidade do Vale do Rio dos Sinos / O objetivo deste estudo foi analisar como os processos de TI contribuem para o disclosure da informação contábil. Esta investigação foi realizada com relação ao disclosure das informações contábeis para a gestão da empresa, envolvendo os principais agentes internos nesse processo. A metodologia de pesquisa baseia-se em um estudo de caso realizado no segundo semestre de 2015, em uma empresa atuante no setor moveleiro do Rio Grande do Sul. Os dados coletados foram analisados por meio de análise de conteúdo. Os resultados encontrados indicam como os processos de TI contribuem para o disclosure da informação contábil, identificando e analisando os principais aspectos de disclosure que devem ser priorizados pelos processos de TI para disponibilizar informações mais assertivas e de qualidade para a gestão da organização. Neste contexto, no caso investigado, os aspectos prioritários são os de acessibilidade – acesso às informações por qualquer recurso de TI e em qualquer lugar –, garantia da segurança – dos dados e informações –, assegurar a integridade, agilidade (tempestividade) na disponibilização, alinhamento com a estratégia do negócio, disponibilização de controles e recursos de monitoramento de despesas e receitas, transparência dos processos de negócio de TI, criação de confiança – nos recursos de TI e no disclosure de suas informações – e alinhamento com fatores externos (como leis). / The objective of this study was to analyze how IT processes contribute to the disclosure of accounting information. This research was conducted with a relation of the disclosure of accounting information for management of the company, involving the main internal actors in this process. The research methodology is based on a case study realized in the second half of 2015 in a furniture industry of Rio Grande do Sul. The collected data were analyzed using content analysis. The results indicate how IT processes contribute to the disclosure of accounting information, identifying and analyzing the main aspects of disclosure that should be prioritized by IT processes to deliver information more assertiveness and quality to management of the organization. In this context, in the investigated case, the priority aspects are accessibility - access to information by any IT resource in anywhere - ensuring security – of Data and information - to ensure the integrity, agility (timing) in disclosure, alignment with the business strategy, providing control and monitoring capabilities of revenue and expenditure, transparency of IT business processes, creating confidence - the IT resources and disclosure of your information - and alignment with external factors (such as laws).

<p>Risk management has become an important topic for financial institutes, especially since the business sector of financial services is related to conditions of uncertainty. The turmoil of the financial industry emphasizes the importance of effective risk management procedures. Consequently, this thesis studies<em> “</em><em>What are the critical success factors for effective risk management procedures in financial industries?</em><em>”</em> This research question was formulated in order to gain a better understanding of risk management procedures and to examine the critical success factors for effective risk management procedures.</p><p>To explore the importance of critical success factors in a practical context, we used the quantitative method of a self-completion questionnaire in order to collect data from a selection of financial institutions in Thailand. Financial institutions include banks, the stock exchange, insurance, stock securities, asset management and so on. Due to the fact that top-level management is directly responsible for risk management, the target groups included a range of positions from supervisors to board of directors.</p><p>This research found a set of seven critical success factors which can be used as a guideline on how to increase the effectiveness of risk management procedures. These factors are (1). Commitment and support from top management, (2) Communication, (3) Culture, (4) Information technology (IT), (5) Organization structure, (6) Training and (7) Trust. Because risk management is an important part of the financial industry, effectiveness is vital to increase project success. These seven factors can increase the effectiveness of risk management procedures from the perspective of the financial industry in Thailand.</p>

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Abstract Title: Comparative Study Between Private and State-owned Banks: Technology and Management Perspectives Author: Khan, Enamul Haque Supervisor: Catherine Lions   Background: Bangladesh is a lower developing country with limited resources and income. In Bangladesh, both private and state-owned banks operate side by side but under dissimilar conditions. State-owned banks are obviously overstaffed but secured by the government guarantee while private banks need to be competitive and profitable to survive. Two major competitive factors are technology innovation and good governance system. Private banks in Bangladesh are providing complete online solutions and function with a decentralized management while state-owned banks behave opposite due to government’s traditional attitude. Therefore it is relevant to explore what the state-owned bank can learn from the private bank so that the former can be more effective and profitable like private banks. Purpose: The purpose is to explore what the state-owned bank can learn from its private competitor. My first purpose is to analyze the functioning of technological improvements that, due to generation change, are vital for banks in developing countries. Secondly, since good governance is necessary for the organization to be efficient, I want to identify the main differences between state-owned and private banks that influence the performance. Finally, how to adapt these issues by state-owned banks to improve the performance is other purpose of this study. Method: Unstructured interviews with qualitative approach were carried by interviewing a private bank and a state-owned bank expertise. Primary data collected through telephone interviews helps to identify the practice in the different ownership systems and how growth factors work. Secondary data works as accelerator of the primary data. Conclusion: I have found that state-owned banks have three major problems are: Poor IT infrastructure, clumsy managerial governance working on regulatory bindings and political influence. To overcome these problems, state-owned banks should try to move towards decentralization of managerial activities and meet the technology standard requirements. Key words: Information Technology (IT), Private Bank, State-owned Bank, Developing Countries, Management, Ownership, Government, Regulation, Politics, Interview, Primary and Secondary Data.

Risk management has become an important topic for financial institutes, especially since the business sector of financial services is related to conditions of uncertainty. The turmoil of the financial industry emphasizes the importance of effective risk management procedures. Consequently, this thesis studies “What are the critical success factors for effective risk management procedures in financial industries?” This research question was formulated in order to gain a better understanding of risk management procedures and to examine the critical success factors for effective risk management procedures. To explore the importance of critical success factors in a practical context, we used the quantitative method of a self-completion questionnaire in order to collect data from a selection of financial institutions in Thailand. Financial institutions include banks, the stock exchange, insurance, stock securities, asset management and so on. Due to the fact that top-level management is directly responsible for risk management, the target groups included a range of positions from supervisors to board of directors. This research found a set of seven critical success factors which can be used as a guideline on how to increase the effectiveness of risk management procedures. These factors are (1). Commitment and support from top management, (2) Communication, (3) Culture, (4) Information technology (IT), (5) Organization structure, (6) Training and (7) Trust. Because risk management is an important part of the financial industry, effectiveness is vital to increase project success. These seven factors can increase the effectiveness of risk management procedures from the perspective of the financial industry in Thailand.

No description available.

Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2009.