Introdução: Calor humano (calidez em espanhol) é um atributo de grande importância na saúde, mas pouco estudado. Não existe um conceito universalmente aceito sobre calor humano, quais os fatores que o compõem ou como medi-lo. Os objetivos do estudo foram identificar os comportamentos e fatores de calor humano, construir definição desse construto e uma escala para medí-lo. Método: Estudo metodológica para construir e validar uma escala. Foi desenvolvido em três fases, de acordo com o proposto por Pasquali. Na fase de procedimentos teóricos foram identificados na literatura e por meio de entrevistas a 23 pacientes e 25 enfermeiras, comportamentos representativos de calor humano em enfermagem. Na fase empírica, esses comportamentos foram testados junto a pacientes internados. A fase analítica foi a identificação de fatores e das propriedades psicométricas. Resultados: A escala foi testada em 476 pacientes de instituições públicas e privadas. A análise psicométrica foi realizada utilizando o método de factores comuns, eixos principais e a rotação oblíqua. A Análise Fatorial Exploratória identificou 5 fatores e 35 itens e o Alfa de Cronbach testo a confiabilidade. Os fatores foram: F1-Conexão- relação não-verbal para o outro ( =0,943), F2-Empatia ( =0,909), F3- Conexão- relação verbal para o outro ( =0,914), F4- Inclusão ( =0,858) e F5- Confiança ( =0,852). O Alfa Cronbach total foi 0,93. O Índice de Tucker Lewis foi de 0,901. É possível obter-se escore por fator e total da ECAE e quando mais alto o escore, maior o calor humano. Após as fases teórica, empirica e analítica do estudo o conceito de calor humano foi estabelecido como O calorhumano é a capacidade de estabelecer e manter um relacionamento próximo e acolhedor que demonstre por meio de comportamentos verbais e não verbais, conexão e relacionamento com os outros, empatia, inclusão e confiança, de modo que, para o outro, significa uma experiência agradável. Conclusão: Construíu-se a Escala de Calor Humano em Enfermagem (ECAE), propos-se o conceito de calor humano em enfermagem e chave de escore para medir esse fenômeno. Trata-se de contribuição original que pode ser útil na clínica, ensino e pesquisa para a avaliação das competências interpessoais em enfermagem. / Introduction: Warmth is an important attribute in health care; however, it is a scarcely studied phenomenon. There is no universally accepted concept of warmth, component description and/or measurement. The purposes of this research were to identify behaviors and factors associated with warmth, build a definition of this construct and a scale to measure it. Method: Methodological study about the building and validation of a measurement scale, developed in three phases, as proposed by Pasquali. In the theoretical phase, behaviors associated with warmth in nursing were identified by reviewing the literature and interviewing 23 patients and 25 nurses. In the empirical phase, these behaviors were tested with inpatients. In the analytical phase, factors and psychometric properties were identified. Results: The scale was applied to 476 patients of public and private institutions. The psychometric analysis was performed using the common factor method, main axes and oblique rotation. The Exploratory Factor Analysis identified 5 factors and 35 items, and Cronbachs Alpha measured reliability. The factors were: F1 - Non-verbal connection-relationship with the other (=0.943), F2 - Empathy (=0.909), F3 - Verbal connection-relationship with the other (=0.914), F4 - Inclusion (=0.858) and F5 - Confidence (=0.852). The total Cronbachs Alpha was 0.93. The Tucker-Lewis index was 0.901. It is possible to obtain a score by factor and by total, and the higher the score, the higher the human warmth. After the theoretical, empirical and analytical phases of the study, the construct was established as warmth is the ability to establish and maintain a close, welcoming relationship that demonstrates, through verbal and non-verbal behaviors, connection and relationship with the other person, empathy, inclusion and confidence, so that it finally means a pleasant experience for the other person. Conclusion: The Nursing Warmth Scale (ECAE) was developed, and a concept of warmth in nursing and a measurement scale were proposed. It is an original contribution that may be useful in clinical practices, teaching and research for the evaluation of interpersonal skills in nursing.

L’autorisation judiciaire de soins (AJS) est utilisée dans le domaine de la santé mentale afin de permettre le traitement d’une personne alors que celle-ci est jugée inapte à consentir à ses soins et qu’elle les refuse de manière catégorique. L’utilisation de cette mesure d’exception est en augmentation à travers le monde (Rugkåsa et Burns, 2017), malgré ses résultats variables en termes retombées clinique, sociale et économique et ses impacts négatifs importants sur la vie de la personne qui en est visée (Kisely, Campbell et O'Reilly, 2017). La dimension coercitive inhérente à l’AJS complexifie le travail auprès de cette clientèle, alors que l’infirmière est appelée à promouvoir le rétablissement et l’autodétermination de la personne tout en devant lui imposer un traitement non désiré (Corring, O'Reilly, Sommerdyk et Russell, 2018). La relation thérapeutique étant reconnue comme étant la pierre angulaire des soins infirmiers de santé mentale en apportant de nombreux bénéfices pour la personne soignée, il est essentiel de comprendre l’influence de l’AJS sur celle-ci. À ce jour, peu d’études ont porté sur la relation thérapeutique dans le contexte des AJS, ne permettant pas une compréhension approfondie de ce sujet. Guidée par la théorie du Recovery Alliance Theory (Shanley et Jubb-Shanley, 2007), cette étude qualitative descriptive avait pour but de décrire la relation thérapeutique en contexte d’AJS selon la perspective d’infirmières et de personnes vivant avec un problème de santé mentale. Des analyses secondaires ont été réalisées à partir d’entrevues individuelles auprès d’infirmières (n=9) et de personnes étant ou ayant été sous AJS (n=6) provenant de trois instituts en santé mentale selon la méthode de Miles, Huberman et Saldaña (2020). La relation thérapeutique a été décrite comme fondamentalement ancrée dans une inégalité de pouvoir qui est amplifiée par l’AJS. Les résultats mettent en lumière les liens complexes existant entre la relation thérapeutique et l’AJS et font ressortir la divergence des perspectives des infirmières et des personnes quant à la possibilité de développer cette relation. Les personnes sous AJS ont rejeté l’idée de pouvoir développer une relation de confiance dans ce contexte, décrivant des interactions superficielles, utilitaires et unidirectionnelles avec les infirmières. La perspective des infirmières a montré que celles-ci croient en la possibilité de développer une relation thérapeutique, malgré les contraintes qui leur sont imposées par l’AJS. En effet, celles-ci engendrent un conflit au niveau des différents rôles que les infirmières doivent intégrer dans leur pratique, l’un étant guidé par leur responsabilité légale et l’autre par leur pratique professionnelle. À la lumière de ces résultats, les infirmières devraient être sensibilisées à la perspective des personnes sous AJS, tout en bénéficiant d’un soutien pour les accompagner dans la gestion de cette mesure amenant une complexité à leur travail et au développement de la relation thérapeutique. D’autres études sont nécessaires afin d’explorer des pistes de solution pour permettre à l’infirmière et à la personne de développer une relation thérapeutique en dehors des contraintes imposées par l’AJS. / Involuntary treatment orders (ITO) are used in the mental health field to allow for treatment of individuals living with a mental illness considered incapable of giving consent and who are actively refusing treatment. The use of this exceptional measure is increasing around the world, with a presence in 75 different jurisdictions (Rugkåsa et Burns, 2017), despite its conflicting results in terms of clinical, social and financial outcomes and its negative impacts on the patients (Kisely et al., 2017). The coercive dimension inherent to the ITO poses many challenges for the nursing practice, as nurses must promote recovery and self-determination while having to impose an unwanted treatment (Corring et al., 2018). Since the nurse-patient therapeutic relationship is the cornerstone of mental health nursing, allowing many benefits for the patient’s health and well-being, it is essential to better understand the influence the ITO has on this relationship. Few studies have been carried on the therapeutic relationship in the context of ITOs, which does not allow for a comprehensive understanding of the subject. Guided by the Recovery Alliance Theory (Shanley et Jubb-Shanley, 2007), this study aimed to describe the therapeutic relationship in the context of ITOs as reported by nurses and individuals living with a mental illness. Secondary data analysis of qualitative data was performed from individual interviews with nurses (n=9) and patients who are or have already been on an ITO (n=6). Data were collected from three mental health and forensic psychiatric institutes and were analyzed using a process of content analysis (Miles et al., 2020). The therapeutic relationship was described as fundamentally imbedded in a power imbalance amplified by the ITO. Results highlight the complex links between the therapeutic relationship and the ITO and the divergent perspectives of nurses and patients on the possibility to develop this relationship. Patients rejected the possibility of developing a trusting relationship in this context, describing interactions with nurses as superficial, utilitarian, and unidirectional. The nurses’ perspective showed that nurses do believe in the possibility to build a therapeutic relationship despite the challenges caused by the ITO. Indeed, the ITO generates conflict between the different roles of the nurses, one being guided by their legal responsibility and the other by their professional practice. In light of these results, nurses should be made aware of the perception of patients on ITOs, while benefiting from support to assist them in the management of this measure which brings many challenges to their practice and to the development of the therapeutic relationship. Further studies should explore possible solutions to allow the nurse and the patient to develop a therapeutic relationship outside the constraints of the ITO.

Problématique : La relation infirmière-personne est au cœur de la discipline et de la profession infirmière. Dans les modèles actuels de formation en approche par compétences, l’acquisition des ressources nécessaires à cette relation ne fait pas consensus et les perceptions des étudiantes n’ont pas été explorées. Objectif : Comprendre les perceptions d’étudiantes infirmières quant à l’acquisition des ressources nécessaires à la relation infirmière-personne au cours de leur formation au baccalauréat. Méthode : Cette recherche qualitative-descriptive a permis de mener quatre groupes focalisés auprès de 20 étudiantes des trois années du baccalauréat en sciences infirmières de l’Université de Montréal. Une analyse thématique inspirée de Paillé et Mucchielli (2021) a été réalisée à deux niveaux d’inférence différents. Résultats : Trois thèmes ont été identifiés : 1) la conception des étudiantes concernant la relation infirmière-personne, 2) les ressources internes et 3) les ressources externes. La conception des étudiantes se construit sur la place centrale donnée à la relation infirmière-personne, un idéal de pratique, notamment ancré sur le partenariat-patient, et des facteurs influençant cette relation. Les émotions et les expériences antérieures font partie des ressources internes. Enfin, les outils d’apprentissage et les modèles de rôles sont des ressources externes. Un diagramme permet de représenter les thèmes formant une compétence à part entière. Recommandations : Les résultats invitent les infirmières à remettre la relation infirmière-personne au cœur de leurs préoccupations. Ils encouragent particulièrement les responsables de formation à adopter des curriculums permettant de visibiliser la relation infirmière-personne et les ressources qu’elle mobilise. / Background: The nurse-patient relationship is at the heart of the nursing discipline and profession. In current models of competency-based education, the acquisition of necessary resources for this relationship is not a matter of consensus and students' perceptions were not explored. Aims: To understand the perceptions of nursing students regarding the acquisition of resources necessary for the nurse-patient relationship during their baccalaureate training. Design: This qualitative-descriptive research was conducted in four focus-groups with 20 students from the three years of the Nursing Baccalaureate program at the Université de Montréal. A thematic analysis inspired by Paillé and Mucchielli (2021) was conducted at two different levels of inference. Results: Three themes were identified: 1) students' conception of the nurse-patient relationship, 2) internal resources and 3) external resources. The students' conception is built on the centrality of the nurse-patient relationship, an ideal of practice, notably anchored on the patient-partnership, and factors influencing this relationship. Emotions and previous experiences are part of the internal resources. Finally, learning tools and role-models are external resources. A diagram represents the themes that form a competence. Recommendations: The results invite all nurses to put the nurse-patient relationship back at the heart of their concerns. They particularly encourage those responsible for education to adopt curricula that make the nurse-patient relationship and the resources it mobilizes visible.

The purpose of the study was to determine how professional nurses perceive their roles in patient centered care in various units, in three regional hospitals in Mpumalanga Province. The main objectives of this study were to determine * whether the working environment in provincial hospitals is supportive of patient centered care * what factors could hinder the provision of patient centered care * the extent to which patient centered care is provided to patients in provincial hospitals * professional nurses' perception of their role in patient-centered care The researcher used the descriptive exploratory method. A questionnaire with closed and open-ended questions was used to collect data from professional nurses in the three hospitals. Seventy- two (72) respondents returned the completed questionnaires. The findings indicated that the professional nurses perceived patients' and nurses' lack of knowledge as the biggest hindrance to patient centered care. Patients and relatives seemed to be less involved in their own care and the lack of information given to patients by professional nurses subsequently contributed to patients' inability to make / Health Studies / M.A. (Health Studies)

Aim of the study is to explore the role caring practices within the nurse-patient relationship, in facilitating effective chronic pain management in the primary health care context. Objectives are to analyse the current caring practices within the nurse-patient relationship during the management of patients with chronic pain within primary health care services; explore the challenges experienced by nurses in primary health care services when managing patients with chronic pain; observe the caring practices within the nurse patient interaction for the patients suffering from chronic pain within the Primary health care setting and explain the nurses‟ caring practices when managing their chronic pain in the primary health care setting. Method The research design for this study is sequential, explanatory and mixed method, which is more appropriate due to the complexity of the phenomenon under study. Findings: Although the survey measured the caring practices subjectively which other studies had done consistently, generally nurses associated caring as their core function within the health profession. Nurses do not actively involve the patients in the development of a treatment plan and as a result the caring behaviours that are intended to benefit the patients are not realised and, thus patients report nurses as not being caring. The results indicated that lack of an inclusive treatment plan, which can only be discovered through the development of the therapeutic NPR, is not given priority in the management of patients with chronic pain Conclusions: Caring should not be seen as concrete execution of the set of activities towards the patient but rather as a joint venture between the nurse and the patient. The strength of the model developed in this study is the identification of the nurses‟ internal readiness to create a caring environment by experiencing the love, faith and hope before engaging with the patient. / Health Studies

The purpose of the study was to determine how professional nurses perceive their roles in patient centered care in various units, in three regional hospitals in Mpumalanga Province. The main objectives of this study were to determine * whether the working environment in provincial hospitals is supportive of patient centered care * what factors could hinder the provision of patient centered care * the extent to which patient centered care is provided to patients in provincial hospitals * professional nurses' perception of their role in patient-centered care The researcher used the descriptive exploratory method. A questionnaire with closed and open-ended questions was used to collect data from professional nurses in the three hospitals. Seventy- two (72) respondents returned the completed questionnaires. The findings indicated that the professional nurses perceived patients' and nurses' lack of knowledge as the biggest hindrance to patient centered care. Patients and relatives seemed to be less involved in their own care and the lack of information given to patients by professional nurses subsequently contributed to patients' inability to make / Health Studies / M.A. (Health Studies)

Aim of the study is to explore the role caring practices within the nurse-patient relationship, in facilitating effective chronic pain management in the primary health care context. Objectives are to analyse the current caring practices within the nurse-patient relationship during the management of patients with chronic pain within primary health care services; explore the challenges experienced by nurses in primary health care services when managing patients with chronic pain; observe the caring practices within the nurse patient interaction for the patients suffering from chronic pain within the Primary health care setting and explain the nurses‟ caring practices when managing their chronic pain in the primary health care setting. Method The research design for this study is sequential, explanatory and mixed method, which is more appropriate due to the complexity of the phenomenon under study. Findings: Although the survey measured the caring practices subjectively which other studies had done consistently, generally nurses associated caring as their core function within the health profession. Nurses do not actively involve the patients in the development of a treatment plan and as a result the caring behaviours that are intended to benefit the patients are not realised and, thus patients report nurses as not being caring. The results indicated that lack of an inclusive treatment plan, which can only be discovered through the development of the therapeutic NPR, is not given priority in the management of patients with chronic pain Conclusions: Caring should not be seen as concrete execution of the set of activities towards the patient but rather as a joint venture between the nurse and the patient. The strength of the model developed in this study is the identification of the nurses‟ internal readiness to create a caring environment by experiencing the love, faith and hope before engaging with the patient. / Health Studies