Over the last few years, text messaging has taken the domination among young adults. Messaging via phones has a wide range of both, human and social factors. These Instant Messaging [IM] applications also offer features other than just texting and for example, sending documents, photos, videos, links and more. All these features and attributes are making people pull towards these IM applications more and more. Despite having these features, people expect more from these IM applications, which leads these IM applications to compete with each other by providing more features or modifying the existing features. This competition to be the better application amongst the IM applications has led us to do a research study on which applications have better user experience through a survey evaluation. Background: Messaging through phones got a lot easier when platforms like iMessage, Telegram, WhatsApp, etc., were introduced to people. WhatsApp and Telegram gained popularity over iMessages as iMessages was limited only to IOS. So, technically people preferred WhatsApp and Telegram over iMessages. In order, to deduct which application is preferred among WhatsApp and Telegram, a survey evaluation is done based on Usability Heuristics. Thus, the title of the thesis is “Comparative research of WhatsApp and Telegram by using heuristic principles.” Objectives: The prime objective of the thesis is to compare both the applications, WhatsApp, and Telegram and to find which application has followed the principles of Usability most. The comparison between these two applications is done via a survey evaluation and the results will be noted. Methods: The method that has been chosen and used for comparison is survey evaluation. The survey will be done via google forms, and the questions of the study are based on HCI principles. The survey will have a total of 10 questions. Approximately of 45 users will be given the questionnaire google form to fill out. Results: The results from the survey will be collected and noted. The results are examined and the application that has the better user experience will be found. Conclusion: From the study and the survey, it is concluded that WhatsApp has a better user experience than Telegram.

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2017-07-18T12:04:08Z No. of bitstreams: 1 Luiz Fostinone Netto.pdf: 1668116 bytes, checksum: 8011a45154b5ee5af58bf23ceffab3e0 (MD5) / Made available in DSpace on 2017-07-18T12:04:08Z (GMT). No. of bitstreams: 1 Luiz Fostinone Netto.pdf: 1668116 bytes, checksum: 8011a45154b5ee5af58bf23ceffab3e0 (MD5) Previous issue date: 2017-05-26 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The present work is an explanation of social networks and personal interactions, or flow of information within a group. The study object to the DeMolay Order of the state of São Paulo. The objective is to verify if the DeMolay Order has a social network and to identify a main tool used in the communication of the actors of the network. For data collection, a questionnaire created in Google Doc was used. Responses were treated without Excel 2016 software and transferred to the NodeXL software to generate the graphs and notes, which allowed the information to cross over members of the DeMolay Order and its frequency of communication. The objective of the research was reached with a finding that the DeMolay Order of the state of São Paulo forms a network and its main communication tool is the instant messaging application of cellular handsets called WhatsApp / O presente trabalho é uma explanação sobre as redes sociais e interações pessoais, o fluxo de informação dentro de um grupo. O objeto de estudos é a Ordem DeMolay do estado de São Paulo. O objetivo é verificar se a Ordem DeMolay possui uma rede social e identificar a principal ferramenta utilizada na comunicação dos atores da rede. Para coleta de dados, foi utilizado um questionário criado no Google Doc. cujas repostas foram tratadas no software Excel 2016 e repassadas para o software NodeXL para assim gerar os gráficos e apontamentos, que permitiram o cruzamento das informações sobre os membros da Ordem DeMolay e sua frequência de comunicação. O objetivo da pesquisa foi alcançado com a constatação de que a Ordem DeMolay do estado de São Paulo forma uma rede e sua principal ferramenta de comunicação é o aplicativo de mensagem instantânea de aparelhos de telefone móvel chamado WhatsApp

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2017-03-15T15:54:50Z No. of bitstreams: 1 Suzan Severo de Severo_.pdf: 2197379 bytes, checksum: 9a2c7a9d65120c15d1f440355c9fd7c7 (MD5) / Made available in DSpace on 2017-03-15T15:54:50Z (GMT). No. of bitstreams: 1 Suzan Severo de Severo_.pdf: 2197379 bytes, checksum: 9a2c7a9d65120c15d1f440355c9fd7c7 (MD5) Previous issue date: 2017-01-09 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / PROSUP - Programa de Suporte à Pós-Gradução de Instituições de Ensino Particulares / Este estudo parte de um contexto de aprendizado misto ou b-learning, em que se experimentou o uso do WhatsApp, uma ferramenta comunicacional largamente utilizada na sociedade, para a promoção de diálogos espontâneos entre aprendizes de Inglês como LE, incentivando a prática da LE. Dentro de uma perspectiva sociocultural e considerando-se que a aprendizagem se dá através da mediação de artefatos socioculturais e na interação com outros sujeitos (VYGOTSKY, 1978), este trabalho objetiva compreender como se dá a mediação da aprendizagem através da ferramenta WhatsApp. Mais especificamente, pretendeu-se analisar a produção dos aprendizes de inglês como LE durante a interação na língua que aprendem através de grupos formados no WhatsApp, buscando compreender como se organizam as interações através do aplicativo e como elas poderiam contribuir para o aprendizado da LE. O resultado demonstrou que os aprendizes, na medida em que trocavam mensagens com seus colegas e com a professora, testavam hipóteses, percebiam lacunas em seu conhecimento e engajavam-se em análises metalinguísticas (SWAIN,1985,1995,2005). Além disso, através da interação, foi possível perceber que os aprendizes apoiavam uns aos outros e buscavam formas de expandir o conhecimento e manter-se no diálogo, seja através da pesquisa de palavras em dicionários, seja apoiando-se na primeira língua (L1) ou, ainda, fazendo uso de táticas conversacionais para a negociação de sentido (LONG, 1983, 1996), o que permitiu aos estudantes manterem-se engajados nas conversas e tanto pedir apoio quanto oferecer apoio no processo de produção e aprendizagem da LE. / This study was developed in a blended learning context in which there was an experiment on using WhatsApp, a largely used and well known tool for communication, as a means for fostering spontaneous dialogues among learners of English as a foreign language. Based on a sociocultural perspective and considering that learning happens through interaction mediated by sociocultural artifacts (Vygotsky, 1978), this work aims at understanding how the process of learning is mediated as students chat on WhatsApp. More specifically, it aims at analyzing students’ production of the foreign language as they interact using the language they learn through the group on WhatsApp and how it could, in some way, contribute with their learning process. Based on the data and the students’ opinions, it was found that WhatsApp can be an effective resource to engage students in producing the language they learn so that they have more opportunities for hypothesis testing, noticing gaps in their knowledge of the foreign language as well as engage them in metatalk (SWAIN,1985,1995,2005). Moreover, through their chatting, it was possible to notice that learners scaffolded each other and searched for means of maintaining themselves engaged in the dialogue by searching words in online dictionaries, using the first language as a support or using conversational tactics for negotiating meaning (LONG, 1983, 1996), what allowed students to get engaged in conversations and ile maintaining themselves engaged in conversations and both ask for and give support on the process of producing and learning the foreign language.

The predominant use of mobile media such as SMS and MIM across various sectors in Ghana is incontrovertibly influencing and reshaping interpersonal communications. This paper looked at the use of the Esoko SMS and WhatsApp MIM platforms and how the use of these two dominant platforms are enhancing and reshaping digital communication in the rural and urban Ghana respectively, as barriers of socioeconomic factors limits the use of sophisticated technologies in the rural setting. This is done by employing Madianou and Miller's notion of polymedia” to draw on the moral, social and the emotional use of mobile media in enacting interpersonal relationships and communications whilst keeping in focus the recursive repercussions.

Submitted by Biblioteca Central (biblioteca@unicap.br) on 2018-04-05T18:44:03Z No. of bitstreams: 1 fernando_castilho_andrade_santos.pdf: 2570433 bytes, checksum: a7a48a47e8bea75c7a3415dafe254fd2 (MD5) / Made available in DSpace on 2018-04-05T18:44:03Z (GMT). No. of bitstreams: 1 fernando_castilho_andrade_santos.pdf: 2570433 bytes, checksum: a7a48a47e8bea75c7a3415dafe254fd2 (MD5) Previous issue date: 2017-11-01 / From the study of the elementary systematics to the organization of turn-taking for the conversation of Sacks, Schegloff e Jefferson (1974), the research analyzes communicative practices in groups formed by journalists and journalism trainees using the sending and receiving application receiving WhatsApp messages in production routines for editorial content for newspaper, radio, television and the internet. He uses the studies of Marcuschi Conversational Analysis (1986) concerning knife-to-face conversation and its changes in the virtual environment, Grice's Theory of Implication and conversational maxims (1975), and Crystal (2005) studies on pressure pragmatics of users to gain time in the conversation, in addition to the concept of Prensky (2001) on the digital immigrant-like digital immigrant behavior. It also uses elements from Karmiloff-Smith's Representational Redescription Theory (1992), Fairclough's notion of intertextuality (2006), and Xavier's work on digital rhetoric (2011). It adopts Kozinets' (1988) Netnography concept for searching forums, chats, discussion groups adapted to applications such as WhatsApp and studies on the centrality of language in Barton e Lee (2015) technology. Finally, from the works of Caiado and Morais (2014) on intentional transgression of mobile users and Cunha (2008) in relation to the application of the analyzed groups of the concept of discourse mentioned Bakhtin (2006) to build and support their arguments within groups. The research argues that the WhatsApp messenger works as a textual highway through which, in real time, various statements, whose construction processes use different written and image elements for the delivery of measured messages by computer on platforms of mobile use, are carried out in real time. / A partir do estudo da sistemática elementar para a organização da tomada de turnos para a conversa de Sacks, Schegloff e Jefferson (1974), a pesquisa analisa as práticas comunicativas de grupos formados por jornalistas e estagiários de jornalismo no uso do aplicativo de envio e recebimento de mensagens WhatsApp em rotinas de produção de conteúdo editorial para jornal, rádio, televisão e internet. Utiliza os estudos da Análise da Conversação de Marcuschi (1986) relativos à conversação face a face e suas mudanças no meio virtual; a Teoria de Implicatura e máximas conversacionais de Grice (1995) e os estudos de Crystal (2005) sobre a pressão pragmática dos usuários para ganhar tempo na conversação, além do conceito de Prensky (2001) sobre o comportamento do imigrante digital, semelhante ao imigrante geográfico. Também mobiliza elementos da Teoria da Redescrição Representacional de Karmiloff-Smith (1992), a noção de intertextualidade de Fairclough (2006) e os trabalhos sobre retórica digital de Xavier (2011). Adota o conceito de Netnografia de Kozinets (1988) para a pesquisa de fóruns, chats, grupos de discussão adaptada a aplicativos como WhatsApp, bem como os estudos sobre a centralidade da linguagem na tecnologia de Barton e Lee (2015). Finalmente, os trabalhos de Caiado e Morais (2014) sobre transgressão intencional de usuários de telefones móveis; e de Cunha (2008), sobre a aplicação, pelos participantes dos grupos analisados, do conceito de discurso citado de Bakhtin (2006) para construção e sustentação de seus argumentos dentro dos referidos grupos. A pesquisa defende que o mensageiro WhatsApp funciona como uma highway textual por onde trafegam, em tempo real, variados enunciados cujos processos de construção se utilizam de diferentes elementos escritos e imagéticos para a entrega de mensagens mediadas por computador em plataformas de uso de telefones móveis.

WhatsApp’s growing presence in the developing world has led to a grassroots movement of messaging groups designed to serve relevant needs for small scale farmers in Kenya. These groups provide the means for as many as 256 members to ask questions, share experiences and solutions, gain access to information, and access markets for their products. This research project examines the use of these WhatsApp groups for agriculture in Kenya. The project seeks to understand the existing barriers to participation, and the use, benefits, and shortcomings of these groups for their members. Research findings indicated that farmers’ overall access to smart phones is a substantial barrier to their participation in groups for agriculture, and these barriers are expectedly more difficult for the poorest and most vulnerable (in which intersectional poverty creates additional barriers). However, while each group can vary significantly, members report that WhatsApp groups as a whole overwhelmingly benefit their livelihoods and practice. Systemic and societal change occurs when the experiences and successes of one individual are shared with a larger group – leading to rapid and shared prosperity. As each individual learns a new skill, technique, or input, the group must also learn and benefit from that knowledge. WhatsApp provides the means and the platform for this type of information exchange to occur at scale, and with individuals who would otherwise be unlikely to communicate. This research project examines the emerging use of grassroots WhatsApp groups as a potential example of this positive and inclusive approach to extension and development in agricultural communities.

La presente investigación tuvo como objetivo principal conocer el Modelo de Servicio Educativo (MSE) Flexible para niñas y niños de 3 años de ámbito urbano de la región La Libertad. Como objetivos específicos se consideraron describir la gestión administrativa, gestión pedagógica, y gestión de soporte pedagógico y de TIC del modelo. El enfoque fue cuantitativo, diseño no experimental, y tipo descriptivo. Se trabajó con dos muestras: la primera conformada por 10 estudiantes a cargos de las aulas, y la segunda por 40 padres de familia. Para la recolección de los datos se utilizó tanto el análisis documental como la encuesta, ambas realizadas de forma virtual. Como resultados sobre la gestión administrativa se describió los principales actores del modelo, las actividades de cada uno, y que quienes ejercieron el papel de docentes fueron estudiantes de los últimos ciclos de pedagogía. Sobre la gestión pedagógica, se identificaron a las áreas curriculares de comunicación, personal social y psicomotricidad como las que generaron mayores dificultades; además de concluir que el papel de los padres fue mucho más relevante que en la educación regular. La gestión de soporte pedagógico estuvo a cargo de dos acompañantes pedagógicas, cuya labor fue calificada favorablemente por las estudiantes. Sobre el uso de las TIC, la aplicación WhatsApp fue el principal medio de comunicación entre las estudiantes y las familias como con las acompañantes. Finalmente, más de la mitad de los PP.FF. tenían un nivel básico de manejo de herramientas de TIC, mientras que en las estudiantes fue mayormente intermedio.

WhatsApp is the most popular instant messaging application worldwide. Since 2016, users can send and receive messages through desktop clients, either through the WhatsApp desktop application or the web client accessible from supported web browsers. The author identified a gap in the literature in terms of WhatsApp forensics for desktop and web clients. The aim of the study was to locate forensic artifacts on WhatsApp clients. These clients included the desktop application on both Windows and Mac operating systems. Chrome and Firefox web clients were also analyzed for the Windows operating system, as well as Chrome and Safari web clients on the Mac operating system. A WhatsApp log file was identified as the main artifact providing information throughout all clients analyzed. Cached profile pictures were also found, as well as history information about visited websites and ran applications.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This work presents a proposal for research and improvement of the practices of reading, textual production and reader formation, under the perspectives of contextualization, pertinence of the literary text in the school context, intertextuality, communicative relevance and social practice. It was developed based on the proposal of Maria da Gloria Bordini and Vera Teixeira de Aguiar concerning the formation of the reader, as well as from what formulated RildoCosson in relation to literary literacy. It is proposed here a didactic practice of reading and production from poetry, with the presentation of eight poems with “sertaneja” theme, and highlighting the student reality itself, provide for students of Elementary School (6th grade) the understanding of literature and its social function. The methodology adopted offers activities that aim at the formation of proficient reading and the appropriation of writing, based on the basic sequence of literacy, combined with the receptive method and the use of technological resources, for exampleWhatsApp. Finally, it intends to take the reality of the student into the classroom in a creative, pleasant, dynamic way, from the focus on the theme of “sertão”. / Este trabalho traz uma proposta de investigação e aprimoramento das práticas de leitura, produção textual e formação do leitor, sob as perspectivas da contextualização, pertinência do texto literário no âmbito escolar, intertextualidade, relevância comunicativa e prática social. Ele foi desenvolvido à luz da proposta de Maria da Glória Bordini e Vera Teixeira de Aguiar concernente à formação do leitor, bem como a partir do que formulou Rildo Cosson em relação ao letramento literário. Propõe-se aqui uma prática didática de leitura e produção a partir da poesia, com a apresentação de oito textos poemas com temática sertaneja, com a finalidade de, destacando a própria realidade discente, proporcionar aos alunos do Ensino Fundamental Maior (6º ano) o entendimento de literatura e sua função social. A metodologia adotada oferece atividades que visam à formação da leitura proficiente e à apropriação da escrita, a partir do modelo de sequência básica do letramento, aliado ao método recepcional e à utilização de recursos tecnológicos, de que é exemplo o WhatsApp. Intenciona, enfim, a partir do enfoque à temática do sertão, levar para a sala de aula a realidade do discente, de modo criativo, prazeroso, dinâmico.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This report aims to present the action-research results, took place at the CEJBN/SE, enclosing the usage of the cellphone application designed to instantaneous messages exchange – WhatsApp – as a strategy to the students of the 9º grade of the elementary school to develop competences in order to the opinion genre article text producing practise. The research is based on Koch, Boff and Marinello (2009/2014) studies concerning the work with the textual genres, beginning from systematic daily actions sequence: Soares (2002) about literacies on Cyberculture and Rojo (2015) about multiliteracy. The methodology employed is proposed by Dolz and Schneuwly, recognized as Didactic Sequence. The justification for the fulfiment of this research is reasoned by the range of teaching actions amlplification needs which absorbs the disposable digital technologies, both as alongside the student literacy on the cyberculture scope and, mainly, as their competence on the written modality upgrading. The final product resulting the action-research is registred in a Pedagogical Notebook that aims to socialize the didactic actions experiences with other elementar school portuguese language teachers. / Este relatório tem por objetivo apresentar os resultados da pesquisa-ação realizada no CEJBN/SE, envolvendo o uso do aplicativo de celular para troca de mensagens instantâneas – WhatsApp – como estratégia para alunos do 9ª ano do ensino fundamental desenvolverem competências para a prática da produção de texto do gênero artigo de opinião. A pesquisa baseia-se nos estudos de Köch, Boff e Marinello (2009/2014) sobre o gênero textual artigo de opinião; Dolz e Schneuwly (2004), sobre o trabalho com os gêneros textuais a partir de uma sequência sistemática de ações didáticas; Soares (2002) sobre letramentos na Cibercultura e Rojo (2015), sobre multiletramentos. A metodologia empregada é a proposta por Dolz e Schneuwly, reconhecida como Sequência Didática. A justificativa para a realização da pesquisa se dá pela necessidade de se ampliar o rol de alternativas de ações de ensino que absorva as tecnologias digitais disponíveis, tanto a favor do letramento do aluno no âmbito da cibercultura quanto e, sobretudo, do aprimoramento de sua competência na modalidade escrita. O produto final da pesquisa-ação realizada está registrado em um Caderno Pedagógico que visa socializar a experiência das ações didáticas com outros docentes de língua portuguesa do ensino fundamental.