Det gemensamma intresset för konflikter grundade idén att studera väl ansedda ledares perspektiv på arbetsplatskonflikter och hur dessa ledare löser konflikter konstruktivt. I grunden finns en undran om väl ansedda ledare har förmågor som gör att de löser konflikter mer konstruktivt. Konflikter utgör en stor del av en ledares arbetstid. Konflikter kan förmodligen inte undvikas men hur konflikter hanteras är avgörande för att en organisation och dess anställda skall mogna och utvecklas. Det har utövats forskning inom konflikthantering utifrån ett ledarskapsperspektiv men de studierna har haft en kvantitativ ansats. Studiens syfte är att undersöka hur väl ansedda chefer ser på arbetsplatskonflikter och hur dessa chefer hanterar konflikter. Ett delsyfte är att erhålla kunskap om vilka metoder ansedda ledare använder i konflikthantering. För att besvara syftet har följande frågeställningar använts: Vilka typer av arbetsplatskonflikter uppstår i en organisation? Vad är avgörande om konflikter blir konstruktiva eller destruktiva? Vad har ledarskapet för inverkan på konflikthantering och hur ska ledaren ta sig an konflikter? Vilka förmågor och egenskaper har ledare som hanterar konflikter effektivt? Studien grundar sig på en kvalitativ ansats med semistrukturerade intervjuer som insamlingsmetod. Det införskaffade materialet kodades och tematiserades. Resultaten analyserades med hjälp av teoriramen. Slutligen användes Rahims (2002) teori om conflict management i diskussion då det i resultatet framkom stöd för modellen, dock med en utveckling vilket presenteras i slutsatsen. I studiens analys framkom att ledare som hanterar konflikter konstruktivt behärskar tre huvudområden. Dessa förmågor är människoorienterad, uppgiftsorienterad och lärande- och kulturorienterad. Väl ansedda ledare manövrerar emellan dessa förmågor beroende på situation. I studiens resultat framkom också att undvikande och dominant ledarskapsbeteende skapar barriärer i konflikthantering. / The authors' joint commitment conflicts produced the idea to study highly-regarded leaders' perspective on workplace conflicts and their constructive resolution. Basically there was a curiosity about how such leaders resolve conflicts so effectively. Workplace conflicts are a major part of a leader´s time at work. While probably unavoidable, how conflicts are handled is crucial for the growth and development of an organization and its employees. There has been practical conflict management research from a leadership perspective, but the studies have had a quantitative focus. This study aims to examine the various ways respected managers address and resolve workplace conflicts. The study seeks to answer the following questions: What kinds of workplace conflict exist in an organization? What are the critical factors in conflicts? How are conflicts viewed constructive/destructive? What is a leader's role when managing/resolving workplace conflict? What abilities and qualities have leaders who manage conflict effectively? The study is based on a qualitative approach using semi-structured interviews. The material was thematic and coded. Results were analysed using the theoretical framework. The empirical data was analysed using Rahims (2002) theory of conflict management. Building on the results, the model which has been developed will be presented at the study’s conclusion. The study's analysis reveals that leaders who deal with conflicts constructively mastered the three main areas of concern, depending on the situation. These are people-oriented, task-oriented, and learning- and culture-oriented. The study's results also revealed that evasive and/or dominant leadership in particular creates barrier store solving conflict.

Thesis (MEd(Psych) --Stellenbosch University, 2011. / ENGLISH ABSTRACT: Bullying seems to be a pervasive problem in most secondary schools and teachers have the daily task of dealing with it. Not only do teachers have to unravel the complex dynamics of bullying, they also often have to navigate a school climate and culture that is not conducive to addressing bullying. In South Africa, there are many unique contextual factors which impact on teachers’ management of bullying, such as community violence overflowing into the school, increased administrative load and limited support from school management, parents and education authorities. Therefore, teachers’ abilities to conceptualise bullying, recognise and respond to incidents of bullying, and their knowledge of the nature and extent of bullying behaviour impact greatly on anti-bullying strategies. The theoretical framework which informed this study is the social context perspective which drew on views from both social constructionism and the bio-ecological framework. The social context perspective emphasises the interactions between individuals and the systems as delineated in the bio-ecological model. Furthermore, this study did not aim to reveal the “truth” about school bullying. The intention has rather been to provide a comprehensive picture as was portrayed by the participants in this study. This picture included the nature and extent of bullying in their secondary school, the teachers’ perspectives and experiences of bullying, and proposed prevention and intervention strategies which they aim to implement at their school. In keeping with the constructionist nature of the process of inquiry, a qualitative, interpretivist research approach was used. Purposive sampling was used to identify potential participants who were then asked to volunteer to be part of the study. Data was generated through semi-structured interviews with individuals and focus groups. Furthermore, the constant comparative method was used to analyse the data. The research findings indicated that the teachers experience and perceive a wide variety of bullying behaviours which take place at various sites, both within and outside the school grounds and that involve a diverse range of individuals within the school community. Furthermore, the teachers conveyed several factors which they experienced as maintaining bullying and highlighted their perceived effects thereof. In addition to this, the participants shared knowledge about their teaching practices and suggested a few strategies on how to deal with bullying more effectively in their school community. / AFRIKAANSE OPSOMMING: Afknouery word beskou as ‘n deurlopende probleem in hoërskole en onderwysers moet die gevolge daarvan daagliks hanteer. Onderwysers moet nie net die komplekse dinamiek van afknouery ontrafel nie, maar worstel ook met ‘n skoolklimaat en -kultuur wat nie toepaslik is om afknouery te bekamp nie. In Suid-Afrika is daar unieke kontekstuele faktore wat ‘n invloed het op hoe onderwysers afknouery hanteer. Dit sluit onder andere in die geweld wat oorvloei vanuit die gemeenskap na die skool, verhoogde administratiewe werklading asook beperkte ondersteuning van die skool se bestuurspan, ouers en die onderwysowerhede. Daarom speel onderwysers se vermoëns om afknouery te konseptualiseer, insidente van afknouery te herken en daarop te reageer, asook hulle kennis van afknougedrag ‘n groot impak op anti-afknouery strategieë. Hierdie studie word gekonseptualiseer vanuit ‘n sosiaal-konstruktiwistiese en bioekologiese perspektief. ‘n sosiale konteksperspektief beklemtoon die interaksies tussen individue en die sisteme wat uiteengesit is in die bio-ekologiese model. Die doel van hierdie studie was nie om die “waarheid” oor afknouery in die skool te openbaar nie. Dit was eerder om die deelnemers se perspektief in diepte te analiseer en beskryf. ‘n Kwalitatiewe, interpretivistiese navorsingsbenadering is daarom gevolg. ‘n Doelgerigte steekproef is gebruik om potensiële deelnemers te identifiseer en hulle is gevra om vrywillig deel te neem aan die studie. Data is gegenereer deur semi-gestruktureerde individuele en fokusgroeponderhoude. Verder is die konstante vergelykende metode gebruik om die data te analiseer. Die navorsingsbevindinge het aangedui dat die onderwysers ‘n wye verskeidenheid afknougedrag van diverse groepe en individue binne en buite die skoolterrein ervaar. Die onderwysers het verskeie faktore identifiseer wat afknouery moontlik instandhou en het die moontlike gevolge van afknouery uitgelig. Laastens het die deelnemers kennis oor hulle onderwyspraktyke gedeel en voorstelle gemaak oor hoe om afknouery meer effektief in hul skoolgemeenskap te hanteer.

Workplace bullying (WPB) is a pervasive problem in contemporary society, inflicting detrimental repercussions upon employees, employers, and organizations alike. It affects the physical, psychological, and financial wellbeing not only of its victims, but also their families, their communities, and society as a whole. Research into this phenomenon has evolved significantly over the past two decades. While related to the physically violent phenomenon of schoolyard bullying, WPB is primarily a psychological phenomenon, manifesting as abusive power in workplace relationships, rather than as interpersonal conflict. Bullying at work comes in many forms, has many faces, and occurs in many places. It ranges from subtle to overt acts, with subtle forms occurring more regularly. The rubric of bullying can include: harassment, mobbing, scapegoating, social exclusion, repudiation, humiliation, and/or workplace mistreatment or abuse. Corresponding to a lack of attention on bullying among adults, WPB seems to occur everywhere—from businesses and factories to colleges and hospitals. To address this phenomenon, this study a) explored the prevalence of WPB in Kuwait and its association with employee demographics, b) evaluated the sample’s views regarding professional social workers in the workplace, and c) explored the relationship between these variables and absenteeism. This non-experimental, quantitative study employed a cross-sectional survey with correlational analyses and prediction research designs. Using the snowball sampling method via social media platforms, the researcher distributed the Negative Acts Questionnaire-Revised (NAQ-R) survey and a demographic questionnaire to an anonymous, non-randomized sample of employees. The target sample included any adult, volunteer participant who was working in Kuwait for at least six months before receiving the survey. From a total of 8,531 recorded surveys, 3,725 surveys with missing data and 119 surveys that did not meet the inclusion criteria were excluded, leaving 4,687 (53.9%) complete surveys used for the analysis. The majority of participants were males ranging between 30-39 years old. The vast majority were Kuwaiti, married, bachelor degree graduates, employed in lower-level positions within the governmental sector, earning 800-1,399 KD monthly income. Seventy percent of targets were dissatisfied with management, compared to 50% of the general participants. Similarly, 50% of targets were dissatisfied with their daily supervisors, compared to 35% of the general participants. Around two-thirds of both targets and general participants agreed with the importance of having a social worker or psychologist at the workplace to address WPB. The vast majority of targets were bullied by their immediate superiors (50%) or other superiors (45%). Based on a criterion of a minimum of three negative acts monthly, the results of this study indicated a 39% prevalence rate of WPB in Kuwait. This percentage corresponded with the percentage of the targets who labeled themselves as victims. Regarding demographics, a large majority of targets reported being bullied by someone of the opposite gender. Among female targets, 92.7% were bullied by male perpetrators, and among male targets, 82.8% were bullied by female perpetrators. Females were more often reported as perpetrators, and males more often as targets. Non-Kuwaiti employees, the young, the divorced, those working in low-level positions, and those earning low income had the highest rate of exposure to WPB. Regarding prediction, those more likely to experience WPB included: females, the young, non-Kuwaiti employees, and workers in middle-level positions with low education or low income, who were dissatisfied with management, their daily supervisors, or their own jobs, and those who expressed a need for a counselor in the workplace. In terms of predicting WPB-related absenteeism, males, the divorced, and those working in lower-level positions with low income, low education, dissatisfaction with their job, or dissatisfaction with their daily supervisors were more likely to report high absenteeism. The high rate of WPB has implications in the workplace, calling for concerted efforts to identify the elements that trigger and escalate WPB. This study was the first of its kind to measure such elements of WPB in Kuwait. By using the NAQ-R scale, the demographic questionnaire, and a modified operational definition of WPB, this study has provided a template for needed research in the Arabian Gulf region.

Walden University College of Social and Behavioral Sciences This is to certify that the doctoral dissertation by Sinsey E. Johnson has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Gabriel Telleria, Committee Chairperson, Public Policy and Administration Faculty Dr. George Larkin, Committee Member, Public Policy and Administration Faculty Dr. Tanya Settles, University Reviewer, Public Policy and Administration Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2016 Workplace bullying is a source of distress and contributes to productivity losses and poor mental health among workers in the United States. Little, though, is known about how organizational structure and culture may impact the frequency of bullying within the context of federal public organizations. Using Schein's theory of organizational climate as the foundation, this correlational study examined the relationship between organizational size, type including protective services, the United States Postal Service, or other government agencies, and climate as defined by Schein. Survey data using the modifications of the Negative Acts Questionnaire and the Psychosocial Safety Climate Scale were used to collect data from a sample of 78 employees of the federal government. Data were analyzed using a linear regression technique. Results indicate that organizational size and type are not predictive of bullying behavior, but there is a statistically significant relationship between organizational climate and bullying (p = .001). The positive social change implications stemming from this study includes recommendations to federal government executives to explore organizational policies and rules to mitigate bullying behaviors through attention to organizational climate, thereby potentially increasing organizational efficiency and improving the work experience of federal employees.

The study's purpose is evaluating the relationship between locus of control and selfesteem in relation to the registered nurse's experience and perception with lateral and vertical incivility. There is a lack of research concerning nurse-to-nurse incivility within the nursing profession. The hypothesis examined whether dynamics of locus of control and self-esteem could provide insight into the personality dynamics influencing incivility in the workplace. This non-experimental quantitative study used 2 self-evaluation tools and 1 demographic survey tool to collect data via Survey Monkey, a commercial data collection company. Participants were 65 randomly selected faculty (n = 36) and graduate students (n = 29) from schools of nursing in Southern California, all active practitioners. Descriptive statistics provided the demographic data and RNs' experience of incivility analysis. Inferential statistics, t-test, and Pearson's correlation analyzed the relationships between study variables. Study results indicated no significant negative relationship between RNs' perceived experience with lateral and vertical incivility, and RNs' level of self-esteem and locus of control. Participants indicated a greater than 80% experience with incivility in the work place either directed at the participant or towards a colleague. The study results will be of interest to health provider managers as a means of insight into the pervasiveness of incivility in the workforce. The study indicated the problem of professional incivility is widely encountered, it rules out the hypotheses that self-esteem and locus of control are related to the problem, and it encourages the need for further study as to the etiology and dynamics of the problem.

2006年6月國際勞工組織(ILO)所公佈名為工作暴力(Violence at Work)的調查報告中指出，不論是在開發中或已開發國家中，職場暴力：包括霸凌 (bullying)、聚眾滋擾 (mobbing)及受到精神狀態不穩定的同事威脅、性騷擾和他殺等在全球出現增加的趨勢，因此職場暴力已被認為是職業危害之一，近幾年逐漸受到社會大眾的注意，現今已經是超越國界、超越各種職業，變成一種全球性的問題，各個先進國家針對職場暴力問題進行了各項調查以及研擬了因應的措施與政策，只求降低職場暴力所帶來的經濟損失和勞工傷亡。但是從我國的勞動政策來看，職場暴力尚未受到相關政府行政單位的重視，由於過去我國主要產業以製造業為主，製造業的職業危害來自於機械以及化學物質，因此職場暴力這一種較容易發生於服務業的職業危害，在實務上缺乏相關研究報告以及調查數據，近年來我國產業逐漸轉向服務業以及高科技產業，職場壓力和職業暴力的隱憂逐漸浮現出來，令人無法輕視以及疏忽。 本研究透過蒐集國際勞工組織、世界衛生組織等國際性機構，有關職場暴力之研究與數據，並且配合美國、英國、加拿大和澳洲等國家的資料進行比較研究，對於職場暴力的定義和類型等基本要素，做了詳細的介紹；另外更是針對職場暴力的事前預防、過程控制以及事後處理等多方面步驟，整理出主要的應變措施。最後針對我國職場暴力政策不足之處，提出了些許的建議，希望透過這些不同的數據以及文獻，能夠對我國職場安全以及勞工安全衛生有些微的助益，並且能讓我國政府開始重視職場暴力的影響，不要讓高職場暴力風險行業的勞工獨自承受暴力的威脅，終日生活在恐懼的陰影之下，讓我國勞工可以享受工作所帶來的充實感，而非冒著生命財產安全受到威脅進入職場。 / International Labour Organization published the report(Violence at Work) in June 2006 , in the report , it mentioned whether in developed and developing countries, workplace violence (include: bullying, mobbing, sexual harassment and threat from co-worker with mental illness) increases exponentially over the world. Workplace violence becomes an occupational hazard and receives attention from the community; the issue has already beyond borders and race. All advanced countries survey and draft measures and policy of workplace violence for reduce economic losses and labour casualties. But in our labour policy, workplace violence didn’t receive attention from government agencies. In the past, our country had developed manufacturing industry and noticed the occupational hazard of mechanical and chemical substances, so we don’t do more study and survey with workplace violence. In recent years, our country’s industry toward the service industry and high-tech industry, the worry of workplace stress and workplace violence has surfaced and we can’t despise or neglect it. This study collects the international agencies’ research and data about workplace violence, and takes the data of United States, United Kingdom, Canada and Australia etc. country to compare. To introduce the definition and type of workplace violence in detail, and summarize the emergency measures for preventing, controlling and redeeming to workplace violence. Finally, to provide the suggestion of the deficiencies in our country’s workplace violence policy. To hope can supply some help to our country’s occupational safety and health, and then the government can start paying attention to the effect from workplace violence. Don’t let the labour face the threat from workplace violence alone and life under the shadow, let them can enjoy the happy from working really.

The present study examines how the relationship between workplace bullying and mental health can be influenced by emotional exhaustion, and how the intensity in this relationship can be affected by the individual’s psychological capital, and access to social support from colleagues and supervisors. The studys theoretical framework is based on the Job Demand-Control-Support model, the Job Demands-Resources model and the Conservation of Resources theory. Data were collected at Indian workplaces and included 139 participants. The study used a self-report questionnaire and was analyzed with mediation and moderation as main analysis methods. In line with previous research, results showed that psychological capital as a whole moderated the negative effects on mental health that follow from being exposed to workplace bullying. Emotional exhaustion was found to be a mediator in the association between workplace bullying and mental health problems. Psycological capital resilience fully moderated the mediating association between workplace bullying and mental health problems via emotional exhaustion. Psychological capital optimism moderated the association between bullying and emotional exhaustion, but not the full mediation. Social support was shown not to moderate the negative effects of workplace bullying on mental health, which does not support previous findings.

The research focused on constructing a psychological wellbeing profile for employee wellness and talent retention practices by investigating employees’ psychological wellbeing-related attributes (constituting self-esteem, emotional intelligence, hardiness, work engagement and psychosocial flourishing), and whether these significantly mediate the relation between their experiences of bullying and their intention to leave the organisation when controlling for bullying, age, gender, race, tenure and job level. A quantitative survey was conducted on a convenience sample of employed adults (N = 373) of different age, gender, race, tenure and job level groups from various South African organisations. The canonical statistical procedures indicated work engagement (vigour, dedication and absorption) and hardiness (commitment-alienation) as the strongest psychological wellbeing-related dispositional attributes in the workplace bullying and turnover intention relationship. The mediation modelling results showed that workplace bullying significantly predicted turnover intention, which in turn, significantly predicted either high/low levels of work engagement (vigour and dedication) in one’s work. Self-esteem, emotional intelligence or hardiness did not seem likely to influence the relationship between workplace bullying and turnover intention. The multiple regression analysis indicated that participants’ biographical variables (age, gender, race and job level) significantly predicted workplace bullying, self-esteem, emotional intelligence, hardiness, work engagement and psychosocial flourishing, and turnover intention. The tests for significant mean differences indicated that participants from various biographical groups (age, gender, race, tenure and job level) statistically significantly differed regarding workplace bullying (independent variable), the psychological wellbeing-related variables, namely self-esteem, emotional intelligence, hardiness, employee engagement, psychosocial flourishing (mediating variables) and turnover intention (dependent variable). On a theoretical level, the study deepened understanding of the cognitive, affective and conative behavioural dimensions of the hypothesised psychological wellbeing profile. On an empirical level, the main findings were reported and interpreted in terms of an empirically derived psychological wellbeing profile based on the work engagement of the participants. On a practical level, the findings provided valuable guidelines for the development of talent retention and wellness interventions, which might add to the body of knowledge relating to psychological wellbeing-related dispositional attributes that influenced workplace bullying and talent retention / Industrial and Organisational Psychology / D. Com. (Industrial and Organisational Psychology)

In this study, we investigated how Swedish shipping companies work to reduce harassment and abusive discrimination on board their ships. Through qualitative interviews, we have collected data on the shipping companies' understanding of today's situation, their preventive work, as well as their future vision and goals. It appears that the shipping companies are working actively to increase knowledge and awareness of gender equality issues and are working to change the harsh jargon that previously existed on board the ships. There is a desire for a zero tolerance against harassment and bullying on board ships, but at the same time an understanding that getting there is a challenge due to the human interaction that characterizes the work environment. Despite the challenges, the shipping companies see the future brightly and have a desire to continue working on these issues to create a safe and inclusive work environment for everyone on board. The discussion emphasizes the importance of continuing the work to prevent harassment and bullying onboard ships and to regularly follow up and evaluate the work environment, the results are put in perspective to the previous research presented in the study. By constantly being aware of the challenges and actively working to change the work culture, shipping companies can create a safer and healthier work environment for all seafarers. Overall, the results indicate that the shipping companies have taken important steps towards creating a safe and inclusive work environment, but there is still room for improvement and continuous work on these issues. / I studien har vi undersökt hur svenska rederier arbetar för att minska trakasserier och kränkande särbehandling ombord på sina fartyg. Genom kvalitativa intervjuer har vi samlat in data om rederiernas förståelse för dagens situation, deras förebyggande arbete, deras framtidsvision och målsättningar. Det framkommer att rederierna arbetar aktivt med att öka kunskapen och medvetenheten kring jämställdhetsfrågor och arbetar med att förändra den hårda jargongen som tidigare funnits ombord på fartygen. Det finns en önskan om en nollvision mot trakasserier och mobbning ombord på fartygen, men samtidigt en insikt om att det är en utmaning att nå dit på grund av den mänskliga interaktionen som präglar arbetsmiljön. Trots utmaningarna ser rederierna ljust på framtiden och har en vilja att fortsätta arbeta med dessa frågor för att skapa en trygg och inkluderande arbetsmiljö för alla ombord. I diskussionen betonas vikten av att fortsätta arbetet med att förebygga trakasserier och mobbning ombord på fartyg samt att regelbundet följa upp och utvärdera arbetsmiljön, resultaten gämförs med den tidiager forskning som presenterats. Genom att ständigt vara medveten om utmaningarna och aktivt arbeta med att förändra arbetskulturen kan rederierna skapa en mer säker och hälsosam arbetsmiljö för alla sjöfarare. Sammantaget tyder resultaten på att rederierna har tagit viktiga steg mot att skapa en trygg och inkluderande arbetsmiljö, men det finns fortfarande utrymme för förbättring och kontinuerligt arbete med dessa frågor.

Workplace bullying studies have gathered an increasing impetus among researchers throughout the world in the last decade. Previous research has concentrated on bullying in the context of students. Recent research has shifted focus towards workplace bullying of staff by managers. Little is known of upwards bullying where staff members bully managers or students bully their teachers. In this study, workplace bullying focuses on the bullying of teaching staff by the School Management Team. The researcher used the qualitative method for this study. Questionnaires were administered to 80 teachers. Interviews were held with eight members of the School Management Team (SMT) and ten teachers who perceived that they had been subjected to bullying. Data was coded and arranged thematically using Colaizzi’s (1978) phenomenological method of analysis. Results indicate that bullying of the teaching staff thrives in all schools but with varying degrees to certain teachers who are vulnerable due to social and environmental circumstances. The researcher recommends that schools identify cases of bullying and develop an anti- bullying policy that is incorporated in the whole school development strategy. / Educational Leadership and Management / M. Ed. (Education Management)