Magister Commercii (Industrial Psychology) - MCom(IPS) / The social work profession is strongly client based with workers being involved in complex social situations (Lloyd, King & Chenoweth, 2002). Social workers judgement and decision making are influenced by their emotions and the emotional context of the situation. Thus emotional intelligence is a core skill for every social worker. Morrison (2007) purported that in order to be a good practitioner one had to be able to comprehend and mange one‟s emotions and be completely aware of the power of these emotions. Social work thus requires emotional involvement and it is therefore not uncommon for social workers to be emotionally drained and frustrated, which inevitably can lead to burnout (Lukelelo, 2004). According to Howe (2008), on a daily basis social workers face the complex world of human behaviour within the social context. Within this world relationships are broken, emotions run high and personal needs may not be met. However, Kinman and Grant (2010) postulated if social workers possessed the correct emotional and social competencies it would assist them in coping with the stressors of the profession and could reduce psychological distress and enhance well-being.

The thesis 'Using of Tools and Methods of Management Accouting in the Management Process of Buying Specific Items (with an example of a specific company)' describes the current process of purchasing specific parts in the company Škoda Auto a.s., focusing on quality assurance and responsibility for term accomplishment. The theoretical part of this thesis introduces the in-house company structure of Škoda Auto a.s., focusing on the Purchasing Department, with the emphasis on the Department of Control of the Purchased Parts and presents in detail the overall process of buying these parts. The practical part of the thesis is focused on the evaluation of the activities of this department by comparing current projects and projects before the establishment of the department. In conclusion, there are recommendations and suggestions for the improvement of the current system

Inledning Hjärnan är det organ som påverkas mest av regelbunden träning. Genom att röra på sig ofta påverkar bland annat koncentrationen, minnet, sömnen och kreativiteten. Att ha en passiv livsstil ökar risken att utveckla många av våra vanliga folksjukdomar som fetma, diabetes, benskörhet och hjärt-och kärlsjukdomar. Metod Examensarbetet är baserat på en översiktlig litteraturstudie där tio vetenskapliga artiklar har lästs, granskats och analyserats. Resultatet är byggt på vetenskapliga artiklar som var peer-reviewed. Resultat Samtliga artiklar bekräftar hypotes om ett samband mellan fysisk aktivitet och positiva effekter. Ett stort antal artiklar vittnar även om ett behov av ytterligare forskning på ämnet för att i sinom tid kunna etablera fysisk aktivitet som skyddsfaktor och alternativ behandling av välfärdssjukdomars symtom. Även för fysiskt och psykiskt välmående med förbättrad inlärning i både skola och på fritid. Diskussion En genomgång av tio vetenskapliga artiklar påvisar ett starkt samband mellan fysisk aktivitet och positiva effekter. I ett längre perspektiv finns det potential för fysisk aktivitet att fungera som en erkänd behandlingsmetod för att lindra symtom som fetma, depression, psykisk ohälsa och nå ett bättre skolresultat. Nyckelord: cognitive ability, physical activity, exercise, learning, memory, accomplishment, creativity samt fysisk aktivitet, inlärning, minne, prestation, kreativitet och motion. / Introduction The brain is what is most affected by regular exercise in the human body. Exercise often affects the concentration, memory, sleep, and creativity. Having a passive lifestyle increases the risk of developing many of our common diseases, such as obesity, diabetes, osteoporosis, and cardiovascular diseases. Method This thesis is based on an overview of literature, where ten scientific articles have been read, examined, and analysed. The result is based on scientific articles that were peer-reviewed. Result All articles confirm the hypothesis of a connection between physical activity and positive effects. A large number of articles also suggest to the need for further research on the subject in order to eventually establish physical activity as a protective factor and alternative treatment for welfare disease symptoms. Also for physical and mental well-being with improved learning abilities in both school and at leisure. Discussion A review of ten scientific articles shows a strong connection between physical activity and positive effects. In a longer perspective there is potential for physical activity to become a recognized treatment method to alleviate symptoms such as obesity, depression, mental health, and to achieve a better average result in school.

Syfte: Syftet med denna studie är att undersöka hur transformativt ledarskap påverkar svenska fastighetsmäklares säljprestationer genom dess effekt på attitydsvariablerna psykologiskt bemyndigande, upplevd själveffektivitet och medarbetarkraft samt beteendevariabeln prestationssträvan. Metod: Denna studie är grundad i en kvantitativ forskningsmetod med deduktiv ansats. En enkätundersökning har genomförts där fastighetsmäklare besvarat frågor om sig själva och sina chefer för att möjliggöra en undersökning av hur transformativt ledarskap påverkar deras säljprestationer. Resultat & slutsats: Resultatet av denna studie visar att transformativt ledarskap påverkar svenska fastighetsmäklares säljprestationer positivt genom dess effekt på attitydsvariabler och prestationssträvan. Det transformativa ledarskapets positiva påverkan är dock relativt låg och resultatet indikerade på att attitydsvariablerna hos fastighetsmäklare har större positiv påverkan på varandra än vad transformativt ledarskap har på dessa. Resultatet visade även att attitydsvariablerna, specifikt medarbetarkraft, direkt påverkar säljprestationer hos fastighetsmäklare starkare än den effekt transformativt ledarskap har på säljprestation genom dess indirekta påverkan på fastighetsmäklares attityder och prestationssträvan. Examensarbetets bidrag: Denna studie bidrar med kunskap om hur transformativt ledarskap påverkar svenska fastighetsmäklares säljprestationer. Studien bidrar med resultat som visar att ledarskapet har betydelse och påverkar fastighetsmäklares säljprestationer positivt. Studien visar vidare att attitydsvariablerna själva har större betydelse för fastighetsmäklares säljprestationer, framför allt medarbetarkraft. Förslag till fortsatt forskning: Vidare forskning kan göras för att utreda om det finns andra variabler än transformativt ledarskap som påverkar fastighetsmäklares säljprestationer positivt. / Aim: The purpose of this study is to investigate how transformational leadership affects swedish real estate agents' sales performance through its effects on the attitude variables psychological empowerment, perceived self-efficacy and employee vigor and lastly the behavior variable accomplishment-striving. Method: This study is based on a quantitative research method with a deductive approach. A survey has been carried out where real estate agents responded to questions about themselves and their managers to enable an examination on how transformational leadership affects their sales performance. Result & Conclusions: The results of this study show that transformational leadership has a positive effect on Swedish real estate agents' sales performance through its effect on attitude variables and accomplishment striving. However, the positive impact of transformational leadership is relatively low and the results indicate that the attitude variables of real estate agents have a greater positive impact on each other than transformational leadership has on them. The results also showed that the attitude variables, specifically employee vigor, directly affect sales performance of real estate agents more strongly than the effect transformational leadership has on sales performance through its indirect impact on real estate agents' attitudes and accomplishment striving. Contribution of the thesis: This study contributes knowledge about how transformational leadership affects Swedish real estate agents' sales performance. The study contributes with results that show that leadership is important and has a positive effect on real estate agents' sales performance. The study also shows that the attitude variables themselves are more important for real estate agents' sales performance, especially employee vigor. Suggestions for future research: Further research can be done to see if there are other variables than transformational leadership that affect real estate agents' sales performance positively.

Teacher attrition and retention has become a major issue facing education policymakers and practioners as our nation's school age population continues to grow, but the teaching workforce does not. This study seeks to examine the impact of certification by the National Board for Professional Teaching Standards (NBPTS) on burnout levels in educators. The potential benefits to teachers who pursue NBPTS certification include a sense of professional pride, new leadership roles and responsibilities for teachers, recognition of outstanding teaching practice, and higher salaries (Shapiro, 1995). Some of these potential rewards seem to address a number of the factors that are related to the onset burnout, and therefore may reduce teacher attrition. The study utilized the Maslach-Leiter conceptual framework to examine burnout, which breaks the burnout construct into three separate dimensions; emotional exhaustion, depersonalization, and reduced personal accomplishment. The research questions sought to determine if there was a difference between National Board Certified Teachers (NBCTs) and their non-certified peers in each of these dimensions of burnout. The research sample consisted of the NBCTs and a comparable random sample of their non-certified peers from a large urban school district in the Central Florida area. The Maslach Burnout Inventory Educators Survey was used a basis of comparison of the burnout levels. The two groups were compared utilizing an independent samples t-test. The instrument utilized in this study also included demographic questions, as well as questions that were designed to measure the various elements of the Maslach-Leiter theoretical model of burnout. These questions and the independent variable NBPTS certification were included in a multiple regression analysis in order to determine if the differences noted between the groups using the independent samples t-tests were in fact a result of NBPTS certification, and not the theoretical model itself. The instruments were mailed in the fall of 2006, and were returned to the researcher anonymously. A total of 476 surveys were returned, for a response rate of 52%. The independent samples t-tests revealed significant differences between NBCTs and their non-certified peers on all three dimensions of burnout. An examination of the individual scores for each group revealed that in each of the dimensions showed that the NBCTs demonstrated lower levels of experienced burnout in each dimension. The multiple regression analyses that were conducted to confirm that NBPTS certification was in fact a significant factor in the development of each burnout dimension revealed mixed results. Emotional exhaustion and reduced personal accomplishment were both found to have a significant negative relationship with NBPTS certification, which indicates that the NBCTs are significantly less burned out then their non-certified peers. Despite the initial finding of significance in the independent samples t-test, NBPTS certification was not found to be a significant factor in the onset of the depersonalization dimension of burnout. This relationship needs further exploration in future studies. The significant difference between the research and control groups in this study suggests that NBPTS certification may reduce burnout levels in at least two dimensions. Legislators and policymakers at the state and federal levels have provided millions of dollars to support NBPTS certification. These findings seem to indicate that this financial support has impacted burnout levels in educators, and may therefore warrant examination as a strategy to address the issue of teacher attrition.

Motivation beskrivs som ett tillstånd som förklarar vilken benägenhet individen har att handla i en specifik situation. För att en individ ska ta ett beslut att studera på universitet eller högskola krävs det att denne är motiverad att göra detta. Motivation kan delas in i typerna, inre och yttre motivation. En ytterligare indelning kan göras i sex motivationsfaktorer; to know, toward accomplishment, to experience stimulation samt identified, introjected och external regulation. Syftet med denna studie var att undersöka vilka motivationsfaktorer som påverkar en individs val att studera på universitetet, och om motivationsfaktorerna i sin tur påverkar prestationen. Även eventuella skillnader mellan könen och mellan filosofisk och teknisk fakultet undersöktes. Data samlades in via en webbenkät, baserad på Academic Motivation Scale (Vallerand et al., 1992), där deltagarna fick skatta till vilken grad de ansåg sig ha motiverats av respektive påstående, i sitt val att studera. Resultatet visade att yttre motivationsfaktorer hade störst påverkan på valet att studera, där introjected regulation var den mest betydande motivationsfaktorn. För motivationsfaktorer och prestation noterades inget samband, förutom för faktorn to know. Ingen interaktion noterades mellan motivation och biologiskt kön eller fakultet. Kvinnor var dock mer motiverade än männen. / Motivation is described as a state that explains the propensity of the individual to act in a specific situation. In order for an individual to make a decision to study at university, he or she must be motivated to do so. Motivation can be divided into two types, internal and external motivation. An additional division can be made into six motivational factors; to know, towards achievement, to experience stimulation, identified, introjected and external regulation. The purpose of this study was to investigate wich motivational factors that influence an individual's choice to study at the university, and if this in turn affects performance. Possible differences between the sexes and between the Faculty of Philosophy and Engineering were also investigated. Data was collected via a web-based survey based on the Academic Motivation Scale (Vallerand et al.,1992), where the participants were asked to estimate to what extent they considered themselves motivated by each claim, in their choice to study. The result showed that external motivational factors had the greatest impact on the decision to study, where introjected regulation was the most significant motivational factor. For motivational factors and performance no relation was noted, except for the factor to know. No interaction was noted between motivation and biological gender or the faculties. However, women were more motivated than men.

Engineers and scientists have to cope with the challenges of a complex work environment. This study investigated the relationship between burnout, coping and sense of coherence amongst engineers and scientists. The Maslach Burnout Inventory, COPE and Sense of Coherence questionnaires were used. The study was conducted with 272 engineers and scientists at a global petro-chemical company with its head office based in South Africa. A theoretical relationship was determined and an empirical investigation provided evidence of such a relationship. The results confirmed a relationship between burnout, coping and sense of coherence amongst engineers and scientists. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

Text in Afrikaans / Because of the variety of relationships which exist between transitive verbs and their objects, all direct objects are not comparable with one another. One class of object, however, which stands by itself and which is of considerable interest, is the OBJECT OF RESULT. Because of the particular relation which exists between object and transitive verb in resulting constructions, we have here an unique class of direct object. The resulting construction is therefore, in the first instance a relation construction. This specific relation between transitive verb and object is mainly determined by the presence of or absence of certain inherent distinctive characteristics by transitive verbs and which play a determining role in identifying OBJECTS OF RESULT. From this study it is also clear that there is a semantic value present in transitive verbs (that can combine with objects of result) which has not been observed or distinguished by lexicographers and grammarians until recently. / Omdat voorwerpe van sinne in 'n verskeidenheid van betrekkinge met (oorganklike) werkwoorde kan staan, is alle direkte voorwerpe nie almal in alle opsigte vergelykbaar met mekaar nie. Waarskynlik die interessantste voorwerp in hierdie verskeidenheid is die RESULTATIEWE VOORWERP. As gevolg van die besondere verhouding wat daar bestaan tussen hierdie voorwerp en die HW, het ans hier te make met 'n unieke tipe direkte voorwerp wat kan aanspraak maak op 'n eie bestaansreg as 'n subkategorie van die hoofkategorie: Direkte Voorwerpe. Die resulterende konstruksie is dus, in die eerste plek, 'n verhoudingskonstruksie. Hierdie spesifieke verhouding tussen die HW en die voorwerp word grootliks bepaal deur die aan- of afwesigheid van sekere inherente distinktiewe kenmerke wat by oorganklike werkwoorde voorkom en wat 'n bepalende rol speel by die ontstaan van en identifisering van RESUL TATIEWE VOORWERPE. Uit hierdie ondersoek sal verder blyk dat daar 'n semantiese waarde by oorganklike werkwoorde is wat tot dusver nag nie deur taalkundiges/woordeboekmakers of woordverklaarders onderskep en onderskei is nie. Oorganklike werkwoorde kan dus fyner gedefinieer word ten opsigte van hul verbindbaarheid, al dan nie, met resultatiewe voorwerpe. / Language Education, Arts and Culture / M.A. (Afrikaans)

The key objective of this study was to determine the relationship between burnout (measured by the Maslach Burnout Inventory – Human Services Survey (MBI-HSS)), work engagement (measured by the Utrecht Work Engagement Scale), and sense of coherence (measured by the Orientation of Life Questionnaire developed by Antonovsky (1987)). A quantitative study using a cross-sectional survey research design was conducted on a randomly selected sample (N = 178) of nurses at a central hospital in Kwa-Zulu Natal. A theoretical relationship was established between the variables. The empirical relationship revealed statistically significant negative relationship between burnout and work engagement. A statistically significant negative relationship was also established between burnout and SOC. The findings add valuable knowledge to industrial and organisational psychology and can be applied to promote employee and organisational wellness. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

第一線服務人員與顧客接觸時，往往必須在工作中表現特定的情緒，進行所謂的情緒勞動。本研究主要目的是探討工作者進行情緒勞動時，其情緒勞動方式（表層偽裝與深層偽裝）的影響因素（組織承諾與情緒覺察）與其結果（工作倦怠三構面：情緒耗竭、去人性化、個人成就感，以及人際關係品質）間的關係，了解服務人員「組織承諾」與「情緒覺察」之高低是否與其在情緒勞動方式的使用程度有所關連；亦探討情緒勞動方式的使用程度與工作倦怠三構面、人際關係品質問是否有不同的關連。本研究以223位銀行行員為對象，採用問卷調查（自我評量與他人評量）的方式，進行假設之驗證。 研究結果發現組織承諾、情緒覺察與表層偽裝皆無顯著的關連性，而深層偽裝與組織承諾、情緒覺察間則呈現顯著的正相關。另一方面則發現表層偽裝僅與個人成就感則呈正相關，與情緒耗竭、去人性化無顯著的相關，此結果並未支持預期的假設；然而深層偽裝與情緒耗竭、去人性化呈現負相關，而與個人成就感呈現正相關，則部分支持假設;最後發現人際關係品質與兩種情緒勞動方式無關，並未支持假設。 最後針對研究發現進行分析討論，並提出研究建議，以供未來相關研究與工商企業的應用參考。 關鍵字：情緒勞動、表層偽裝、深層偽裝、組織承諾、情緒覺察、工作倦怠。 / When front-line service employees confronted with customers, they have to exhibit particular affective displays, so-called emotional labor. Regarding emotional labor, the purpose of present study was to investigate the relationships between two ways of acting (i.e. surface acting and deep acting), antecedents (i.e. organization commitment and emotion awareness), and the consequences.(i.e. emotional exhaustion, depersonalization, personal accomplishment, and the quality of interpersonal relationship). Specifically, the study examined the relationships between two ways of acting with organization commitment and emotion awareness. Moreover, the relationships between two ways of acting with emotional exhaustion, depersonalization, personal accomplishment, and the quality of interpersonal relationship were examined. To test the hypotheses, self-report and other-rating data were collected from 223 bank clerks through questionnaires. The results suggested that surface acting did not have significant correlation with organization commitment and emotion awareness while deep acting had significant positive correlation with organization commitment and emotion awareness. Contradicting with expectation, surface acting was found to be positively correlated with personal accomplishment, but no significant relationship was found between surface acting with emotional exhaustion and depersonalization. On the other hand, deep acting was found to have significant negative relationship with emotional exhaustion and depersonalization, and positive relationship with personal accomplishment. Finally, neither surface acting nor deep acting had significant relationship with quality of interpersonal relationship. Implications for future research and service work were also discussed at the end. Key word : emotional labor, surface acting, deep acting, organization commitment, emotion awareness, emotional exhaustion, depersonalization, and personal accomplishment