Les problématiques d’amélioration et de sécurisation du circuit du médicament, restent à ce jour deux thématiques majeures auxquelles les hôpitaux tentent d’apporter les meilleures réponses possibles. DJIN (Dispensation Journalière Individuelle Nominative), informatisation, robotisation ou dose unitaire font parties des nombreuses solutions existantes permettant de fournir aux patients des soins de meilleures qualités, mais aussi et surtout plus sûrs. Les hôpitaux ont par conséquent le besoin et la nécessité de se réorganiser. Malheureusement, la mise en application de cette réorganisation n’est pas toujours évidente et couronnée de succès, du fait du manque de méthodes et d’outils pouvant accompagner les décisionnaires. Ainsi, dans le but de faciliter cette réorganisation, nous proposons par le biais de cette étude de fournir une nouvelle démarche et des outils permettant à ces établissements et notamment aux pharmaciens de réaliser des tests de scénarios eux-mêmes. Focalisé sur le circuit du médicament, nous utilisons la méthodologie ASCI afin de construire cette nouvelle démarche, générique et adaptée aux pharmaciens. Complétée par l’utilisation des langages BPMN et UML, l’utilisation d’ASCI mène à l’obtention d’un modèle de simulation générique, ayant nécessité la création d’un guide des bonnes pratiques afin d’encadrer le passage du modèle théorique sous BPMN vers ce modèle de simulation sous SIMIO. Aboutissant à une démarche structurée et adaptée à un corps professionnel non coutumier de ces concepts, nous appliquons dans un dernier temps celle-ci au CHU de Clermont-Ferrand, et simulons divers scénarios d’évolutions, dans le but de proposer une aide à la décision à cet établissement. / To secure and improve medication-use process are nowadays two important challenges for hospitals. Nominative dispensing, computerization, robots, and unit doses are some possible solutions enabling to give better and more secured treatment to patients. Consequently, hospitals need to reorganize and redesign their working. Unfortunately, such actions are not easy and successful due to lack of methods and tools to help decision-makers. So, in order to fill this gap, we develop in this work a new approach and three generic tools enabling health structures, and particularly pharmacists, to test some scenarios and realize themselves this reorganization. Focused on medication-use process, we use ASDI methodology to build a new generic approach, dedicated to pharmacists. Completed with the use of BPMN and UML languages, ASDI leads to a generic simulation model, which needed the conception of a “good practice guide” to structure the translation of the BPMN theoretical model to this simulation model, developed with SIMIO®. Leading to a structured approach adapted to a profession not used to work with these concepts, we apply our work on the University Hospital of Clermont-Ferrand, and simulate various scenarios of evolution in order to help this hospital to improve its working.

Given the increasing emphasis on multi-perspective modelling, the University of Pretoria’s Industrial Engineering Department requires a tool that enables horizontal transformation between DEMO (Design and Engineering Methodology for Organisations) models and other models. This tool needs to be available free-of-charge, up-to-date, and vertically consistent, and should enable horizontal transformation between DEMO models and other models such as the BPMN (Business Process Model and Notation) models. Using design science research, this dissertation develops a part of this tool by first identifying and evaluating currently available tools, then discovering how other authors have approached model consistency and transformation, and finally developing a tool in ADOxx that supports the modelling of DEMO’s construction model– more specifically, the organisation construction diagram (OCD) and transaction product table (TPT) and transformations from the OCD to BPMN collaboration diagrams. The new tool, called DMT (Demo Modelling Tool), is demonstrated by modelling two case studies within the tool, and then performing four transformations. It is evaluated by having postgraduate participants model the same case study and rate the tool using pre-established usability criteria. / Dissertation (MEng)--University of Pretoria, 2020. / Industrial and Systems Engineering / MEng / Unrestricted

Submitted by Marcia Silva (marcia@latec.uff.br) on 2016-05-02T17:48:34Z No. of bitstreams: 1 Dissert Tiago de Oliveira Ribeiro.pdf: 1480808 bytes, checksum: 6063c50692d187090dcaf5b143f72175 (MD5) / Made available in DSpace on 2016-05-02T17:48:34Z (GMT). No. of bitstreams: 1 Dissert Tiago de Oliveira Ribeiro.pdf: 1480808 bytes, checksum: 6063c50692d187090dcaf5b143f72175 (MD5) Previous issue date: 2015-12-07 / Gerenciar processos é fundamental para melhorar o desempenho das empresas, sendo que a modelagem uma das etapas do ciclo Business Process Management (BPM). Existem diversos trabalhos que verificam a percepção do responsável pela modelagem. Apesar disto ocorre uma escassez a respeito da percepção do usuário do processo quanto ao diagrama do processo. Esta é importante para a contribuição de eventuais melhorias no diagrama e também quanto a notação utilizada. Esta pesquisa tem por objetivo propor uma abordagem para o mapeamento das percepções do usuário do processo quanto a influência do uso do padrão Business Process Modeling Notation (BPMN) na gestão dos processos em uma empresa do setor de varejo. Inicialmente foi elaborada uma revisão na literatura, por meio de artigos selecionados na base Scopus, para identificar vantagens e desvantagens a respeito da utilização do BPMN. Os resultados desta revisão suportaram a criação de um questionário fechado e estruturado em duas partes. A primeira parte do questionário visou identificar a importância dos critérios selecionados para a pesquisa e a outra identificar a influência do BPMN nestes critérios. O questionário foi aplicado em uma amostra de 34 usuários pertencentes ao setor financeiro de uma empresa do setor varejista. Foram calculadas e analisadas as médias e frequências das respostas para todos os usuários e em específico para aqueles com cargo de chefia. Como resultados os critérios foram considerados importantes ou muito importantes. A influência do padrão foi considerada como positiva ou muito positiva pela maioria dos entrevistados. Também foi verificado que os critérios “diagrama de fácil entendimento”, “facilitação de identificação de anomalias e gargalos” e “gestão de processos” foram analisados os mais importantes. Os critérios “diagrama de fácil entendimento” e “facilita a comunicação entre os usuários” foram aqueles mais influenciados pelo padrão. A principal contribuição deste estudo é uma proposta de modelo de questionário, suportado pela literatura especializada, que poderá ser aplicado na avaliação do uso do BPMN. O modelo auxilia no processo decisório dos gestores quanto a implantação do padrão na empresa, assim como, pode ser utilizado por especialistas do padrão em seu aprimoramento através da avaliação de seu resultado em um determinado contexto. Também, através desta pesquisa, reduz-se a escassez de trabalhos sistematizados, quanto ao uso do BPMN nas empresas. / The process management is critical to improving the performance of companies, and the modeling stage of Business Process Management cycle (BPM). Several studies that verify the perception of responsible for modeling. Despite this there is a shortage about the perception of the process user and about the process diagram. This is important for provide improvements in the diagram as well as the notation used. This research aims to propose an approach for mapping the process user perceptions about the influence of the use of standard Business Process Modeling Notation (BPMN) in the management of processes in a retail company in the industry. Initially it created a literature review, through selected articles in Scopus in order to identify advantages and disadvantages regarding the use of BPMN. The results of this review have supported the creation of a closed questionnaire and structured in two parts. The first part of the questionnaire aimed to identify the importance of the criteria for research and the other to identify the influence of BPMN these criteria. The questionnaire was applied to a sample of 34 members belonging to the financial sector of a company in the retail sector. They were calculated and analyzed the means and frequency responses for all users and in particular for those with management positions. As a result the criteria were considered important or very important. The pattern of influence was considered as positive or very positive by most respondents. It also found that the criteria "easy to understand diagram", "facilitating identification of anomalies and bottlenecks" and "process management" the most important were analyzed. The criteria "easy diagram understanding" and "facilitates communication between users" were those most influenced by default. The main contribution of this study is a questionnaire template proposal, supported by the literature, which can be applied in evaluating the use of BPMN. The model helps in decision making of managers as the default deployment in the enterprise and may be used by default experts in their improvement by evaluating their results in a given context. Also, through this research, it reduces the scarcity of standardized work, regarding the use of BPMN in companies.

Det finns idag ett stort behov av att kunna analysera affärsprocessmodeller. Bolag som arbetar med att föra register över hur de arbetar inom olika områden sitter ganska snabbt med en omöjlig uppgift. Stora bolag kan ha register med flera tusen modeller, detta leder till att det är svårt att veta om en ny modell redan finns i registret, om det finns en liknande modell, eller om man ska lägga in den nya modellen.I denna studie visas det hur man kan gå till väga för att skapa en mjukvara för att jämföra BPMN modeller mot varandra, utifrån algoritmer som jämför modeller på syntaktisk, semantisk och strukturell nivå. Likhetsvärdena används sedan för att avgöra vilken modell som är konsensusmodellen. Konsensusmodellen är den modell som är mest lik alla andra modeller som jämförts. Experiment genomfördes sedan för att evaluera hur bra likhetsvärden som mjukvaran hade satt. De scenarion som har stöttes på där algoritmerna gjorde “felaktiga bedömningar” har utvärderats och förslag på lösningar tas upp.De likhetsvärden som mjukvaran tar fram utnyttjas sedan för att jämföra resultatet mot en människas likhetsuppfattning mot samma par av modeller.Resultatet visar att det går att implementera jämförelse algoritmer på en sådan nivå att likhetsvärdena som ges stämmer relativt bra överens med de värden som en människa skulle sätta som likhetsvärde mellan modellerna och att den modell som pekas ut som konsensusmodell stämmer överens med resultaten som presenteras efter jämförelser genomförts. Resultatet visar också att det finns en del svagheter i algoritmerna som utnyttjas och att dessa hade kunnat åtgärdas för att få ännu mer “korrekta” likhetsresultat. / Program: Systemarkitekturutbildningen

A gestão por processos de negócio aumenta a qualidade de produtos e serviços e diminui o custo operacional nas organizações. Para realizar gestão por processos é necessário mapear estes processos em modelos de processo de negócio que precisam ter qualidade sintática, semântica e pragmática. A qualidade pragmática, em particular, garante que um modelo é compreensível. Os modelos são criados por analistas de processo, os quais reúnem informações que estão distribuídas pela organização e, a partir do conhecimento dos stakeholders do processo. Esta é uma tarefa complexa, que nem sempre resulta em modelos de processo com boa qualidade pragmática. Processos com baixa qualidade pragmática podem ser de difícil entendimento pelos stakeholders do processo. Para certificar a qualidade pragmática é necessário testar o entendimento do processo com novos usuários. Na maioria das vezes é difícil obter novos usuários para realizar testes. Este trabalho propõe uma abordagem que tem como base uma ontologia para representar modelos de processo e boas práticas de modelagem para auxiliar na identificação de modelos com baixa qualidade pragmática. A abordagem desenvolvida inclui o desenvolvimento de um plug-in para o editor de ontologia Protégé, que a partir de indicadores propostos na literatura automatiza a identificação de problemas na qualidade pragmática da modelagem de processos de negócio. Esta ferramenta pode ser utilizada no contexto acadêmico em cursos de modelagem de processos de negócio, auxiliando alunos no entendimento de boas práticas de modelagem, e no contexto empresarial, para revisar grandes repositórios de processos e selecionar os modelos que possam ter problemas na qualidade pragmática. / Business Process Management (BPM) increases the products and services quality and decreases operational costs in organizations. BPM requires the mapping of such process models that must present synthetic quality, semantic quality and pragmatic quality. Pragmatic quality, in particular, ensures understandability of the model. Models are designed by process analysts, gathering information spread at the organization and the knowledge of stakeholders. The design task is complex and some times does not result in process models with high pragmatic quality. Process model with low pragmatic quality may be difficult to understand by process stakeholders. Pragmatics quality certication tests the understanding of the process with new users. Most of the time it is hard to get new users to run tests. This work proposes an approach based on an ontology to represent process models and modeling practices to identify models with low pragmatic quality. The proposed approach is based on the development of a plug-in for Protégé ontology editor, and uses metrics from the literature to identify pragmatic quality problems in process models. This tool can be aplied in academic context so that students can better understant best practices in business process modeling, and also at business context, to review large process repositories selecting models which may have pragmatic quality problems.

Tato práce se zabývá provázáním modelu business intelligence a metodik vývoje informačních systémů. Specifikuje způsob propojení meta-modelu CWM (Common Warehouse Meamodel) s meta-modely business procesů ? BPMN (Business Process Modeling Notation), EPC (Event-driven Process Chain), MMABP (Methodology for Modeling and Analysis of Business Process) a Meta-modelem standardů modelovacích jazyků. Propojení je realizováno jako rozšíření meta-modelů odkazovaných standardů o abstraktní třídy, které umožňují začlenit třídy z CWM do každého ze čtyř typů procesních modelů. Prezentované provázání je chápáno jako rozšířené Metodiky vývoje informačních systémů se Sybase Powerdesignerem, ale díky navázání na více typů procesních standardů může být použito i společně s jinými metodikami vývoje informačních systémů, které používají modelování business procesů.

Made available in DSpace on 2016-04-29T14:22:50Z (GMT). No. of bitstreams: 1 Daniele Chrusciak Szilagyi.pdf: 1135705 bytes, checksum: ef6303fbcf216566010623d9c6dc52fc (MD5) Previous issue date: 2010-10-29 / Considering that all organizations have a purpose, which involves services performing or products generation its necessary understanding and establishing the activities set needed to accomplish this goal. This activity set is known as process. The process modeling appear as an opportunity to improve these processes before being automatized, proportionating the analysis and the redesign of them, identifying and correcting their fails, redundancies and bottlenecks. This work presents the importance of the business process modeling technique in order to aid the correct understanding of the customer business process. It will be presented the benefits and advantages of business process modeling notation BPMN, in comparison with the business modeling from UML / Levando em consideração que toda organização possui um propósito, o qual envolve a prestação de serviços ou produção de mercadorias é necessário entender e estabelecer o conjunto de atividades necessárias para cumprir esta meta. Este conjunto de atividades é chamado de processo. A modelagem de processos mostra-se como oportunidade para melhorar tais processos antes de informatizá-los, proporcionando a análise e o redesenho dos mesmos, identificando e corrigindo suas falhas, redundâncias e gargalos. Este trabalho apresenta a importância da técnica de Modelagem de Processos de Negócio para auxiliar o correto entendimento dos processos de negócio do cliente. Serão apresentados os benefícios e vantagens da notação de modelagem de processos de negócio BPMN, em comparação com a notação de Modelagem de Negócio da UML

O gerenciamento de processos de negócio (BPM) objetiva a melhor documentação e padronização dos processos de negócio, além do aumento da eficiência e qualidade na execução dos processos. Um processo de negócio pode ser representado graficamente, através da Notação e Modelo de Processo de Negócio – BPMN (Business Process Model and Notation), a qual é um padrão da OMG (Object Management Group) para modelagem de processos. A BPMN provê um extenso conjunto de elementos de modelagem, tais como atividades, eventos e desvios, que possibilitam a representação de uma grande variedade de processos de negócio. É uma notação com alto poder de expressão que permite capturar a relação lógica e temporal entre atividades, objeto de dados e recursos. Contudo, considerando a especificação da BPMN, existem limitações entre a definição dos elementos notacionais e sua respectiva codificação (no formato XML). Por exemplo, não está expresso no XML do elemento fluxo de mensagem alguma definição que permita conectar apenas elementos posicionados em piscinas distintas, tal como descrito na definição conceitual da notação O principal enfoque deste trabalho é o desenvolvimento de uma lógica que permita expressar a definição textual para cada elemento notacional. Tal lógica foi chamada neste trabalho de meta-algoritmo. Para verificar a expressividade dos metaalgoritmos propostos, foi utilizado técnicas de Teste de Software, baseado em tabelas de decisão e grafos de fluxo de controle. Além disso, foi aplicado um questionário com o objetivo de verificar a aceitação perante os usuários. Como resultado, destaca-se que os meta-algoritmos tiveram aceitação de 73,33% dos participantes do questionário. A principal contribuição deste trabalho é prover uma lógica mais aderente às definições textuais dos elementos notacionais, além de evidenciar que os usuários podem ter um maior entendimento, conforme verificado no questionário aplicado. / Business process management (BPM) enables the documentation and standardization of business processes, increasing efficiency and quality in their execution. A business process can be represented graphically by Business Process Model and Notation – BPMN, which is an OMG (Object Management Group) standard for process modeling. BPMN provides an extensive set of modeling elements, such as activities, events and gateways, which enables the representation of a wide variety of business processes. It presents high expression power that captures both temporal and logical relations between activities, data object and resources. However, considering the BPMN specification, there exists a lack of conformity between the conceptual BPMN elements definition and their respective codification (in XML format). For example, it is not expressed in the XML Message Flow element any definition to connect only elements from different pools, as described in the conceptual element definition The main goal of this work is to develop a logic that enables to express the rules described in the conceptual element definition, for each notational element. In this work, meta-algorithm is the term used to refer to this logic. Techniques of Software Testing, such as decision tables and graph coverage were used to check expressiveness of the proposed meta-algorithms. In order to verify the acceptance of users, a survey was applied, to verify the acceptance with users. As result, meta-algorithms had accepted by 73.33% participants. As main contribution this work provides a more adherent logic, compared to conceptual element definition, as well an evidence that users can have an increasing of understanding, like verified in the survey.

One of the major difficulties in web application design is the tediousness of constructing new web pages from scratch. For traditional web application projects, the web application designers usually design and implement web application projects step by step, in detail. My project is called “automatic generation of web applications and management system.” This web application generator can generate the generic and customized web applications based on software engineering theories. The flow driven methodology will be used to drive the project by Business Process Model Notation (BPMN). Modules of the project are: database, web server, HTML page, functionality, financial analysis model, customer, and BPMN. The BPMN is the most important section of this entire project, due to the BPMN flow engine that most of the work and data flow depends on the engine. There are two ways to deal with the project. One way is to go to the main page, then to choose one web app template, and click the generating button. The other way is for the customers to request special orders. The project then will give suitable software development methodologies to follow up. After a software development life cycle, customers will receive their required product.

Visual languages are used for understandability of business analysis, modeling and computerization processes for business analysts as soon as system developers. The advantages of visual modeling are standard notation, unified concepts, and intuitive use. There is no single language suitable for all phases of business process evolution. Three languages were analyzed: UML 2.0, BPMN and BPEL4WS, with regards to their possibilities to represent and execute e-business processes. It is proposed to extend UML 2.0 with BPMN stereotypes for e-business process modeling with succeeding transformation to execution language BPEL. The exclusive feature of proposed way of modeling lies in integration of business process model with object types of problem domain. In order to test the proposed method, scenario for modeling was prepared and three models were designed: two models using UML 2.0 notation, and one model using UML extended with BPMN stereotypes. Models were compared to show new method advantages. For implementation of proposed method, UML CASE tool MagicDraw was extended with stereotypes required for the proposed method of modeling. Extended user interface was proposed for specification of business rules governing the e-business process.