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Análise dos fatores que influenciam o desempenho dos gestores de relacionamento em agências bancárias de varejoDienstmann, Gustavo Henrique January 2013 (has links)
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Previous issue date: 2013 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Este estudo foi realizado num dos mercados que apresenta uma das maiores competitividades em escala mundial, que é o setor bancário. Esta pesquisa objetivou analisar os fatores mais associados ao desempenho de gestores de relacionamento em agências bancárias de varejo. A empresa onde a pesquisa foi aplicada é uma das três maiores instituições financeiras do Brasil, empresa de economia mista com mais de 100 mil funcionários e 5 mil agências de varejo. O público pesquisado foi de gestores de micro e pequenas empresas; há outros segmentos do varejo que não foram explorados (pessoa física, rural, empresas de médio e grande porte). Para isso, elencaram-se fatores presentes e recorrentes na literatura e investigou-se a influência destes sobre a lucratividade, inadimplência e desempenho atitudinal dos gestores de relacionamento do varejo bancário. Os fatores analisados foram: conflitos de interesse, uso do empowerment, concessões, redução da complexidade, conservadorismo, relacionamento, fazer certo da primeira vez e competência, bem como migração para serviços automatizados. Foi realizado um survey envolvendo 291 gestores de relacionamento dedicados ao atendimento de micro e pequenas empresas. Os achados revelaram uma relação representativa de “fazer certo da primeira vez e competência”, “relacionamento” e “conservadorismo” com o aumento do desempenho atitudinal. “Fazer certo da primeira vez e competência”, e “relacionamento” também tiveram relação com a redução da inadimplência. “Concessões” também apresentaram relação negativa com a inadimplência. Os demais constructos analisados (conflitos de interesse, uso do empowerment, redução da complexidade e migração para serviços automatizados) não demonstraram relação com o desempenho. O presente estudo foi realizado em empresa de economia mista. Outros estudos são necessários para verificar se os mesmos resultados ocorrem nas demais instituições financeiras. / This study was conducted in one of the world´s highest competitive market, which is the banking sector. More specifically aimed to examine ways to increase the performance of retail banking units, which constitute the largest volume of business in this sector. Factors were listed, based in the literature, and investigate the influence on profitability, reduction of nonpayment and attitudinal performance of relationship managers in the retail banking. The constructs analyzed were: conflicts of interest, use of empowerment, concessions, reduced complexity, conservatism, relationship, got it right the first time and competence, and migration to automated services. A Survey was conducted with 291 relationship´s managers dedicating to serving micro and small business in one of the three largest financial institutions in Brazil. The findings revealed a representative relation of "got it right the first time and competence", "relationship" and "conservatism" with increased performance attitudinal. "Got it right the first time and competence," and "relationship" were also related to the reduction of non-payments. "Concessions" also showed negative relation with non-payment. The other constructs analyzed (conflicts of interest, use of empowerment, reducing complexity and migration to automated services) showed no relation with performance. The present study was conducted in a mixed company. Further studies are needed to see if the same results occur in other financial institutions.
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Perceptions of First-Time Antiguan and Barbudan Mothers Towards Breastfeeding and WeaningCharles-Williams, Janelle Dion 01 January 2018 (has links)
Antigua and Barbuda, in the eastern Caribbean, is one of several countries with exclusive low breastfeeding rates and premature weaning. Researchers have demonstrated that babies exclusively breastfed for the first 6 months of life are better protected from childhood diseases and experience a better quality of life into adulthood, while early weaning is associated with morbidity and mortality. However, at 6 weeks postpartum, only 30% of Antiguan and Barbudan mothers are exclusively breastfeeding. Researchers have explained why mothers in general cease exclusive breastfeeding prematurely: insufficiency of breast milk, returning to paid employment, lack of social support; but an explanation specific to Antigua and Barbuda has not been identified. This qualitative phenomenological study, therefore, initiates research concerning breastfeeding attitudes and practices specific to this country. It explores the experiences and perceptions of 13 Antiguan and Barbudan 1st-time mothers on exclusive breastfeeding and weaning. The theory of planned behavior provided the theoretical framework. Data collected from semistructured interviews were coded using key word as themes. Manual analysis of the research data was also conducted. The findings indicated inadequate lactation education and counselling for mothers, poor levels of lactation education among nurses, and minimal statutory maternity leave as the reasons for premature weaning among the research participants. The findings of this research can contribute to social change in Antigua and Barbuda by providing evidence-based information to strengthen breastfeeding policies and interventions and become part of regional scholarship on this issue.
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Föräldragrupper ur ett deltagarperspektiv : - Om föräldragrupper på ett familjecentrumAzrang, Josefine, Salo, Pia January 2010 (has links)
<p>Syftet med denna uppsats var att undersöka hur deltagare upplever en föräldragrupps innehåll och utförande på ett familjecentrum. Studien genomfördes med en kvalitativ ansats, där åtta föräldrar intervjuades. Datamaterial bearbetades och analyserades med hjälp av en kvalitativ manifest innehållsanalys, och studiens teoretiska tolkningsram utgjordes av ett systemteoretiskt perspektiv, Putnams och Bourdieus teori om socialt kapital samt Eriksons psykosociala utvecklingsteori. Betydelsefulla resultat var att föräldragruppen upplevdes som viktig, framför allt för att etablera nya sociala kontakter, uppleva trygghet och stöd från andra nyblivna föräldrar. Det var även viktigt med en ledare med social kompetens, där lyhördhet och flexibilitet var några betydelsefulla egenskaper. Det framkom också att den information som gavs inte var mest väsentlig, utan att den sociala interaktionen mellan föräldrarna var främsta anledning till deltagandet. Att bli förälder var även något som resultatet visade vara påfrestande för både individ och parrelation.</p> / <p>The purpose of this study was to examine how participants experience the content and design, in a parent group. The study was conducted with a qualitative approach, in which eight parents were interviewed. Data material has been processed and analyzed with a qualitative manifest content analysis, and the study's theoretical framework consider primarily the perspective of systems, Putnam's and Bourdieu's theory of social capital and Erikson's psychosocial development theory. Significant results were that the parent group was perceived as important, especially to establish new social contacts, experience and safeness reliance from another first-time parent. It was also important to have a leader with social competence, where sensitivity and flexibility were significant quality. It also emerged that the information that was provided was not the most significant, instead the interaction between the parents was the main reason for participation. The results also show that becoming a parent was a draining process both to themselves and their relationship</p><p>.</p>
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Vliv komunikačních kanálů na rozhodování prvovoličů na příkladu voleb do Poslanecké sněmovny Parlamentu České republiky 2017 / The influence of communication channels on decision making of first-time voters shown on the elections to the Chamber of Deputies of the Parliament of the Czech Republic in 2017Karasová, Kamila January 2018 (has links)
This master's thesis named The influence of communication channels on decision making of first-time voters shown on the elections to the Chamber of Deputies of the Parliament of the Czech Republic in 2017 focuses on the influence and use of the consumption of communication channels on the decision making of first-time voters. This thesis also portrays the phenomenon of contemporary opinion leaders, such as YouTubers, bloggers, and other Internet celebrities. The theoretical section of the thesis describes the organization of elections to the Chamber of Deputies of the Parliament of the Czech Republic, defines the first-time voter in terms of psychological and sociological, discusses the impact of socialization within family, school, and media, presents the concept of political efficacy, and describes the electoral participation of adolescents. In addition, this thesis focuses on current trends in the consumption of communication channels by young people and opinion leaders. This section draws upon particular international studies and other relevant literature. The analytical section presents the methodology of the research, defines the research sample and its selection, and describes the results of the research. The established hypotheses are based on the results of international studies and for...
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Prevalência dos marcadores da infecção pelo vírus da hepatite B em candidatos a primodoadores de sangue em Jataí, sudoeste goiano / Prevalence of hepatitis B infection markers among first-time blood donnors in Jataí, southwest of GoiasANJOS, Giulena Rosa Leite Cardoso dos 10 July 2009 (has links)
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Previous issue date: 2009-07-10 / To estimate the prevalence and evaluate risk factors to hepatitis B virus infection among candidates to first-time blood donnors in Jataí, southwest region of Goiás,
984 individulas were interviewed, blood samples were collected and screened for HBV markers (HBsAg, anti-HBs and anti-HBc) by enzyme immunoassay (ELISA). Most subjects were male (55.6%), from Jataí city (74.4%), aged < 40 years (71.5%) and had secundary education (77.2%). Almost half of them reported family income over US$500.00. An overall HBV prevalence of 6.9% (95% CI: 5.4 to 8.7) was found:
68 (6.9%) were anti-HBc-positive, three (0.3%) HBsAg-positive, and 41 (4.2%) anti-HBs-positive. Being from Jataí city (OR: 2.3, 95% CI: 1.0 to 5.0), having a history of
blood transfusion (OR: 2.4, 95% CI: 1.2 to 4.9), having a piercing/tatooing (OR: 2.0, 95% CI: 1.2 to 3.6), having a history of drug use (OR: 2.6; CI 95%: 1.2-5.5), having
unsafe sex (OR: 2.0; CI 95%: 1.1-3.6), having a sexual partner with hepatitis (OR: 16.5, 95% CI: 3.1 to 86.4), history of STD (OR 2.9, CI 95%: 1.4-5.8), and prostitution
(OR: 2.4, 95% CI: 1.02-5.4) were factors independently associated with HBV positivity. It was found that the clinical screening had a sensitivity of 69%, specificity
of 60.8%, positive predictive value of 11.6% and negative predictive value of 96.4%, respectively. The findings of this study suggest a low prevalence of hepatitis B in the
southwest of Goias. However, the stricter association of HBV infection to risk factors/behaviors highlights the need for intensification of prevention programs for hepatitis B and other STDs in our region. / Para estimar a prevalência e avaliar os fatores de risco para a infecção pelo vírus da hepatite B em candidatos a primodoadores de sangue em Jataí, sudoeste de Goiás,
984 indivíduos que procuraram o Hemocentro Regional de Jataí foram entrevistados e coletadas amostras sanguíneas para a detecção dos marcadores sorológicos do HBV (HBsAg, anti-HBs e anti-HBc) pelo ensaio imunoenzimático (ELISA). A maioria dos indivíduos era do sexo masculino (55,6%), natural de Jataí (74,4%), possuía idade < 40 anos (71,5%) e nível médio de escolaridade (77,2%). Praticamente a metade referiu renda familiar acima de US$500,00. Verificou-se uma prevalência global de 6,9% (IC 95%: 5,4 8,7) para os marcadores da infecção pelo HBV: 68 (6,9%) apresentaram positividade para o anti-HBc; três (0,3%) para o HBsAg e 41
(4,2%) para o anti-HBs. Ser natural de Jataí (OR: 2,3; IC 95%: 1,0 - 5,0), transfusão sanguínea prévia (OR: 2,4; IC 95%: 1,2 4,9), uso de piercing/tatuagem (OR: 2,0; IC
95%: 1,2 - 3,6), uso de drogas ilícitas (OR:2,6; IC 95%: 1,2-5,5), sexo com parceiro sem preservativo (OR:2,0; IC 95%: 1,1-3,6), sexo com parceiro com hepatite (OR: 16,5; IC 95%: 3,1 86,4), antecedentes de DST (OR: 2,9; IC 95%: 1,4-5,8) e prostituição (OR: 2,4; IC 95%: 1,02 5,4) foram fatores independentemente associados à positividade para o HBV. Verificou-se ainda que a triagem clínica apresentou uma sensibilidade de 69% e especificidade de 60,8%. O valor preditivo positivo e negativo da triagem clínica foram 11,6% e 96,4%, respectivamente. Os achados deste estudo sugerem uma baixa endemicidade para hepatite B no sudoeste goiano. No entanto, a associação desta infecção a comportamentos/fatores de risco evidencia a necessidade da intensificação de programas de prevenção da hepatite B e outras DST em nossa região.
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Föräldragrupper ur ett deltagarperspektiv : - Om föräldragrupper på ett familjecentrumAzrang, Josefine, Salo, Pia January 2010 (has links)
Syftet med denna uppsats var att undersöka hur deltagare upplever en föräldragrupps innehåll och utförande på ett familjecentrum. Studien genomfördes med en kvalitativ ansats, där åtta föräldrar intervjuades. Datamaterial bearbetades och analyserades med hjälp av en kvalitativ manifest innehållsanalys, och studiens teoretiska tolkningsram utgjordes av ett systemteoretiskt perspektiv, Putnams och Bourdieus teori om socialt kapital samt Eriksons psykosociala utvecklingsteori. Betydelsefulla resultat var att föräldragruppen upplevdes som viktig, framför allt för att etablera nya sociala kontakter, uppleva trygghet och stöd från andra nyblivna föräldrar. Det var även viktigt med en ledare med social kompetens, där lyhördhet och flexibilitet var några betydelsefulla egenskaper. Det framkom också att den information som gavs inte var mest väsentlig, utan att den sociala interaktionen mellan föräldrarna var främsta anledning till deltagandet. Att bli förälder var även något som resultatet visade vara påfrestande för både individ och parrelation. / The purpose of this study was to examine how participants experience the content and design, in a parent group. The study was conducted with a qualitative approach, in which eight parents were interviewed. Data material has been processed and analyzed with a qualitative manifest content analysis, and the study's theoretical framework consider primarily the perspective of systems, Putnam's and Bourdieu's theory of social capital and Erikson's psychosocial development theory. Significant results were that the parent group was perceived as important, especially to establish new social contacts, experience and safeness reliance from another first-time parent. It was also important to have a leader with social competence, where sensitivity and flexibility were significant quality. It also emerged that the information that was provided was not the most significant, instead the interaction between the parents was the main reason for participation. The results also show that becoming a parent was a draining process both to themselves and their relationship .
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Exploring the experiences of first-time fatherhood : a social constructionist studyMarx, Yendra 25 January 2005 (has links)
Historically there has been many changes to the construction of fatherhood. These changes have not been linear and most significant changes took place during the twentieth century. Four ways of being and acting as a father (i.e., Discourses) have been identified: the father as moral overseer; the father as distant breadwinner; the father as sex-role model, and the new nurturant father. Previous studies have indicated that men’s experiences of fatherhood are very diverse and multifaceted. Fathers may experience intense feelings of elation and happiness, as well as depression and anxiety. Results even indicated that some fathers experienced physical symptoms such as morning sickness or hormonal changes, similar to what the mother could experience. There is also a distinction between three phases: pre-natal, the birth, and post-natal. However, there is a significant gap in the available knowledge related to the subjective experience of fathers, particularly in the South African context. This study is an exploration from within a social constructionist framework, of the experiences of first-time fatherhood. Using a multiple-case study design, the aim was to explore and answer the question: “How do men experience first-time fatherhood?” A qualitative approach to research was applied and three first-time fathers were recruited applying purposive and snowball sampling strategies for interviews that were conducted during May to June 2003. The Zaltman Metaphor Elicitation Technique, which requires the participants to build a collage and participate in a semi-structured interview, was utilized for data collection. Data were analysed by way of thematic analysis, based on transcriptions and translations of the interview material. Three major themes emerged from the data: responsibility, feelings and thoughts and relationships. Collectively, ten sub-themes were extracted from the interviews.. With regard to responsibility, the three first-time fathers indicated that they associated aspects such as financial, emotional and educational provision as primary concerns of first-time fatherhood. Thoughts and feelings ranged from feelings of happiness and elation, stress and anxiety, to confusion and helplessness, as well as a sense of a loss of freedom. In terms of relationships, family, marriage, and the father-child relationship, emerged as significant in their overall experience of first-time fatherhood. These themes and the sub-themes were identified in both the collage and interview material collected for each father. The utilisation of the ZMET and a qualitative approach based in a social constructionist perspective proved useful in eliciting the more intimate experiences of first-time fatherhood. The project was, however, limited because only white male subjects were involved, and themes related to masculine stereotypes in the construction of the father’s reality of first-time fatherhood, and the gender of the baby, could not be explored. Further research on the topic is therefore proposed to explore the richness of the topic and to offer context-specific constructions of the multiple realities of first-time fatherhood. / Dissertation (MA (Research Psychology))--University of Pretoria, 2006. / Psychology / unrestricted
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Prvotní zkušenost nových uživatelů s osvojováním technologie virtuální reality / First-time user's experience and learning in virtual realityŠkopová, Alena January 2021 (has links)
This work focuses on the experience of the first-time user in virtual reality. It explores the psychological and pedagogical aspect of this experience and learning in virtual reality. The theoretical part explains immersion, presence, suspense of disbelief and cognitive presence in order to better explain the users' experience. The process of experiencing VR is compared with a more traditional experiential pedagogy and with its two models. The empirical part is based on data from observations and in-depth semi-structural interviews. 3 years worth of practice by working in the field of research, the VR Dimension gaming centre, is also included in the interpretation of results. The thesis explores the feelings of participants, the perceived depth of their immersion and what might break it in different situations; and their experience in different games, where they felt discomfort, fear or excitement and awe. It also tries to detect the problems that a teacher might encounter when using this technology for educative purposes and offers the solutions based on literature or the researcher's own experience of using this technology. This thesis is meant for anyone who wishes to teach others using VR or for anyone interested in some of the obstruction that may arise.
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Nyblivna mödrars upplevelser av amning : en litteraturöversikt / First-time mothers’ experiences of breastfeeding : a literature reviewMattsson, Elin, Lagergren, Tuva January 2021 (has links)
Kvinnans amning har många olika hälsofördelar både för den nya mamman men också för hennes nyfödda. Amning har ett antal olika hälsofördelar, till exempel utvecklingen av barnets immunsystem och tarmflora. Genom kvinnans amning främjas deras första kopplings- och interaktionsfas mellan modern och det nyfödda och därmed en större möjlighet till framgångsrik amning. / The woman's breastfeeding has many different health benefits both for the new mother but also for her newborn. Breastfeeding has a number of different health benefits, such as the development of the baby's immune system and intestinal flora, for example. Through the woman's breastfeeding, their first connection and interaction phase between the mother and the newborn is promoted and thus a greater opportunity for successful breastfeeding.
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Förstagångsledare : En studie om övergången från medarbetare till ledare / First-time leader : A study of the process of going from employee to leaderOlsson, Veronica, Cecilia, Lidén January 2021 (has links)
When an individual goes from employee to leader, they are forced to go through a role-formation process. The first-time leader faces new challenges from both employees and organizations that he or she mustdeal with. The first-time leader may either need to create a new relationship with the employees or already have a relationship which changes during role formation. The aim is to highlight, through interviews with seven first-time leaders in Sweden, the factors that are relevant to role formation and the challenges the leader faces.The empirical material is analyzed through Pierre Bourdieu's sociological theory and Hersey ochBlanchard's leadership theory. The concepts of Symbolic Perspective and Role Exit are also central to the study. The results show that experiences, culture and values are factors that can influence individuals in the formation of a new role. It also shows that the leadership style is both shaped by role formation but also helps to create the role. Furthermore, the analysis shows that the first-time leader needs self-awareness to identify development opportunities and meet the requirements and expectations that exist.
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