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Embora o consumo colaborativo tenha ganhado cada vez mais a atenção dos pesquisadores nos últimos anos, os estudos nesta área ainda são muito limitados, sendo difícil determinar os fatores que contribuem para que ocorra uma mudança tão significativa no padrão de consumo. O trabalho, portanto, elabora um modelo de pesquisa, tendo como base a teoria do comportamento planejado, o materialismo e a possessividade, os valores de consumo verdes e a prontidão para o uso da tecnologia na intenção de consumo colaborativo. O modelo visa demonstrar empiricamente as diferenças entre os grupos de idades (mais jovens e mais velhos) na intenção, servindo então como uma variável moderadora. O modelo desenvolvido foi testado com aplicação de um questionário estruturado, a partir de um modelo de equação estrutural baseado em mínimos quadrados parciais (PLS). Foram coletados 493 respondentes válidos, com o grupo dos mais jovens (17 a 29 anos) tendo 303 respondentes e o grupo dos mais velhos (30 a 59 anos) tendo 190 respondentes. Os resultados revelam que a possessividade não possui relação estatística significativa com a intenção de consumo colaborativo, enquanto os construtos valores de consumo verde e de prontidão para o uso de tecnologias apresentaram relação positiva com o consumo colaborativo. A variável moderadora idade foi significativa somente entre os construtos prontidão para o uso de tecnologia e intenção de consumo colaborativo. Esta pesquisa aprofunda na compreensão dos fatores que motivam ou inibem o consumidor a se engajar no consumo colaborativo, considerando os construtos estudados, além de demonstrar a diferença entre os mais jovens e os mais velhos dentro desta relação. A contribuição gerencial se dá por meio do maior auxílio no entendimento do que afeta positivamente ou negativamente a intenção de consumo colaborativo por parte dos consumidores, o que permite a criação de estratégias por parte dos fornecedores de pares e das plataformas de consumo colaborativo, além de facilitar a segmentação de mercado ao considerar as diferenças de idade. Futuros estudos podem testar este modelo estrutural com amostras maiores, utilizando outro método de equação estrutural mais rigoroso, que é o modelo de equação estrutural baseado em covariância (CB-SEM), além de testarem outras variáveis moderadoras dentro deste modelo estrutural. / Although collaborative consumption has gained increasing attention among researchers in recent years, studies in this area are still very limited, and it is difficult to determine the factors that contribute to such a significant change in the consumption pattern. This work, therefore, elaborates a trsearch model, based on the theory of the planned behaviour, the materialism and possessiveness, the green consumption values and the readiness to use the technology in the collaborative consumption intention. The model aims to empirically demonstrate the differences between the age groups (younger and older) in this intention, serving as a moderating variable. The developed model was tested with the application of a structured questionnaire, using a structural equation model based on partial least squares (PLS). A total of 493 valid respondents were collected, with the group of the youngest (17 to 29 years old) having 303 respondents and the group of the oldest (30 to 59 years old) having 190 respondents. The results reveal that possessiveness does not have a significant statistical relationship with collaborative consumption intention, while the construct green consumption values and readiness for the use of technologies, presented positive relationship with collaborative consumption. The moderating age variable was significant only amongst constructs readiness to use the technology and collaborative consumer intention. This research deepens the understanding of the factors that motivate or inhibit the consumer to engage in collaborative consumption, considering the constructs studied, in addition to demonstrate the difference between younger and older consumers within this relationship. The managerial contribution comes through the the understanding of what positively or negatively affects collaborative consumption intention by the consumers, which allows the creation of strategies by the suppliers of peers and the collaborative consumer platforms. It also facilitates the segmentation of the market when considering the differences of age. Future studies can test this structural model with larger samples using a more rigorous structural equation method, which is the covariance-based structural equation model (CB-SEM), in addition to testing other moderating variables within this structural model.

全球各地出現許多警訊，顯示我們已經進入氣候變遷的年代。台灣近五十年來經濟快速成長，國民所得大幅提高，但在追求經濟高速成長的過程中，卻忽略了環境的保護，使這美麗之島環境迭遭污染，自然生態也被嚴重破壞。1992年聯合國於巴西召開「聯合國環境及發展會議」，通過「21世紀議程(Agenda 21)」，並於第四章「改變消費形態」中提出「促進減少環境壓力和符合人類基本需要的消費和生產形態」，認為要達到環境素質和永續發展的目標，就需要提升生產效率和改變消費形態，以便最妥善地利用資源和盡量減少浪費。而綠色消費的觀念，正是改變消費模式，以降低天然資源、毒性物質之使用及污染物排放，其目的在追求更佳之生活品質並不影響後代子孫的權益。 本研究主要探討新北市環保志工環境意識、消費態度與綠色消費之關聯，根據研究目的，並經由文獻探討、問卷調查及深度訪談的綜合分析，來瞭解環保志工對於綠色消費之態度與環保標章產品購買意願。 本研究發現：環境意識與綠色消費具有顯著正相關，消費態度與綠色消費具有顯著正相關。環保志工的環境意識及對環境的敏感度都高於一般民眾，尤其女性志工因心思細膩，所以環境敏感度更優於男性。本研究最後在政策執行層面提出了短、中、長程的建議，提供政府機關參考。 關鍵字：環境意識、消費態度、綠色消費、環保志工 / A lot of alarm signals have shown globally that we are entering an age of climate changing. Taiwan has experienced a rapid economic growth and a significant increasing of average income in recent fifty years. But at the same time, the high speed development in economic growth was achieved at the expense of environmental damage. This beautiful island has been polluted and nature environment has been seriously destroyed. In 1992, the United Nations held UN Conference on Environment and Development (UNCED) in Rio de Janeiro, Brazil. During this conference, Agenda 21 has been passed with regards to sustainable development. In Chapter four, Changing Consumption Patterns, one of the objectives is “[t]o promote patterns of consumption and production that reduce environmental stress and will meet the basic needs of humanity.” Under such a guideline, it is stated that to achieve environmental protection and sustainable development, all nations should be devoted in increasing production efficiency and changing consumption patters, so that all resources can be used appropriately and decrease over-consumption. The notion of green consumption is to change consumption patterns to decrease the over-consumption of natural resource and toxic material, and the emission of polluted material. It aims to achieve a better life quality without damaging the rights of our off-springs. This research focused on the relationship between environmental consciousness, consumer attitude and green consumption of environmental volunteers in New Taipei City. Based on research objective, this research used literature review, questionnaire, and in-depth interview to understand consumer behavior of environmental volunteers in green consumption and green mark products. The findings of this research includes that environmental consciousness is positively related to green consumption. Comparing to common population, environmental volunteers have higher grades in environmental consciousness and sensitivity upon environments. Female volunteers were found to be more sensitive than male ones in such issues owning to their tenderness. The last chapter of this research provides short, medium, and long term operational suggestions for government administration. Keywords: Environmental consciousness, Consumer attitude, Green consumption, Environmental volunteers

Background Due to increased environmental issues around the world, people are getting more and more aware of the effects of their consumption and their influence on the environment. Companies have therefore started to provide green products to the market to satisfy customer demand. However, there is a lack of knowledge in the literature when it comes to what customers really value when it comes to green products. Mainly green durable goods, as well as their determinants and what affects their green purchase intentions.   Purpose The purpose of the study is therefore, to analyze what green determinants affect purchase intention for floors as an example of a green durable good. A related purpose is to investigate how green production attitude and consumption attitude impact floor purchase intention. The results of the investigation could help the floor manufacturers better understand what is valued by the consumer and thus be able to invest right resources for right action to meet customer needs.   Method This study was a survey study using primary quantitative analysis and data collecting. The questionnaires were conducted with 97 participants around Sweden using social media and an online questionnaire. The data were tested through different reliability and validity tests and other kinds of statistical tests to analyze the proposed theoretical research model with help of SPSS and AMOS.   Results Environmental production attitude (determinants of green production) significantly affects the purchase intention for durable goods. Environmental consumption attitude could not be tested due to failing in the reliability and validity tests, and therefore no confirmation about the effect of these determinants could be drawn.   Conclusion For consumers in general, the perceived greenness of a floor lays in the determinants of the production which this study can prove.   Delimitations This study has only focused on the Swedish demand-side when it comes to purchase intention for green durable goods and the effects of this and not the supply-side. Furthermore, the purchase intention is limited to today´s circumstances and the changes over time have not been under consideration. The product choice has been durable goods, with particular attention to floors. / Bakgrund På grund av ökade miljöfrågor runt om i världen blir människor mer och mer medvetna om effekterna av konsumtionen och deras påverkan på miljön. Företagen har därför börjat tillhandahålla miljövänliga produkter på marknaden för att tillgodose kundernas efterfrågan. Det finns dock brist på kunskap i litteraturen när det kommer till vad kunder verkligen värdesätter när det gäller gröna produkter, speciellt produkter med lång livslängd. Liksom deras bestämmande faktorer och vad som verkligen påverkar deras gröna köpintentioner.   Syfte Syftet med studien är därför att analysera vilka miljövänliga påverkningsfaktorer som finns för golv, som är ett exempel på en produkt med lång livslängd. Ett relaterat syfte är att undersöka hur den miljövänliga produktionsattityden och konsumtionsattityden påverkar köpintentionen för golv. Resultaten av undersökningen är till för att golvtillverkaren bättre ska förstå vad som värderas utifrån konsumenten och därmed kunna investera rätt resurser på rätt aktivitet för att på så sätt möta konsumenternas behov.   Metod Denna studie var en undersökningsstudie som främst nyttjat primär kvantitativ analys och datainsamling. Frågeformulären genomfördes med 97 deltagare runt om i Sverige med hjälp av sociala medier och ett online frågeformulär. Den insamlade datan testades genom olika pålitlighets- och validitetstester samt andra typer av statistiska tester för att analysera den teoretiska forskningmodellen med hjälp av SPSS och AMOS.   Resultat Attityd för miljövänlig produktion (bestämmande faktorer för grön produktion) har signifikant effekt på köpintensiteten för produkter med lång livslängd. Attityd för miljövänlig konsumtion kunde inte testas på grund av brist på pålitlighet och validitet och därför kunde ingen slutsats/analys av effekten på dessa faktorer dras.   Slutsatser För konsumenter i allmänhet ligger den uppfattade miljövänligheten hos en miljövänlig produkt med lång livslängd i produktionsattributen, vilket denna studie kan bevisa.   Avgränsningar Denna studie har endast fokuserat på den svenska efterfrågesidan när det gäller köpintentioner för produkter med lång livslängd och effekterna av detta och inte utbudssidan. Vidare är köpintentionen begränsad till dagens omständigheter och förändringarna över tiden har inte varit föremål för överväganden. Produktvalet har varit varaktiga varor, med särskild hänsyn till golv.

El presente proyecto tiene como propósito central identificar el potencial de negocio e intención de compra hacia una propuesta de valor dirigida al segmento especializado de “plant lovers” o “amantes de plantas” a través de un dispositivo tecnológico que permite analizar y monitorear en tiempo real las necesidades de una planta, cuya finalidad es contribuir con la optimización de su cuidado. Es así que se identificó una problemática latente en relación al correcto cuidado de plantas en el hogar debido a la falta de conocimiento sobre cuidados específicos y tiempo. Por ello, a través de la propuesta ejecutada se busca no solamente ser una herramienta que facilite el cuidado de las plantas sino promover el desarrollo de acciones responsables con el ambiente e incentivar el cuidado de plantas en el hogar como una fuente para canalizar emociones negativas y conectar con uno mismo. El objetivo es analizar las oportunidades existentes en el mercado de alternativas para el cuidado de las plantas; por tanto, para lograr dicho objetivo se ha ejecutado un análisis del mercado a través de entrevistas a profundidad; de ellas se pudo evidenciar una necesidad insatisfecha al no existir una propuesta similar en el mercado. Asimismo, se descubrió que la intención de compra del producto es positiva, pues es una propuesta disruptiva e innovadora en el mercado; sin embargo, al ser un concepto totalmente nuevo es necesario comunicar correctamente cada una de sus funcionalidades. De esa manera, a través del análisis financiero realizado se respalda el gran potencial y viabilidad de la idea de negocio pues se estima un margen de rentabilidad promedio de 10%. / The main purpose of this project is to identify the business potential and purchase intention towards a value proposition aimed at the specialized segment of "plant lovers" through a technological device that allows analyzing and monitoring in real time the needs of a plant, whose purpose is to contribute to the optimization of its care. Thus, a latent problem was identified in relation to the correct care of plants at home due to the lack of knowledge about specific care and time availability. For this reason, through the executed proposal, it is sought not only to be a tool that facilitates the care of plants, but also to promote the development of responsible actions with the environment and encourage the care of plants at home as a source to channel negative emotions. The objective is to analyze the existing opportunities in the market for plant care alternatives; therefore, to achieve this objective, it has been carried out market research through in-depth interviews, of which an unmet need could be evidenced as there is no similar proposal in the Peruvian market. Likewise, it was discovered that the intention to purchase the product is positive because it is a disruptive and innovative proposal. However, as it is a totally new concept, it is necessary to correctly communicate each of its functionalities to the segment. In this way, we carried out financial analysis, which supports the great potential viability and cost effectiveness of the business idea, due to the estimated profit margin of 10%. / Trabajo de investigación

[pt] A literatura apresenta lacunas em relação a antecedentes que levam consumidores a comprar produtos de marcas ecologicamente responsáveis. Esta tese propõe um modelo integrando estímulos de naturezas cognitiva, afetiva e normativa e seus impactos na intenção de compra de produtos de tais marcas. Conduziu-se um survey sobre amostra de consumidores que conhecem marcas que se preocupam com preservação ambiental, obtendo-se 419 respostas válidas. Os dados foram submetidos à análise por modelagem por equações estruturais. Os resultados mostraram relações significativas entre estímulos (cognitivos e afetivos) e a atitude em relação a comprar produtos de marcas que se preocupam com a preservação ambiental. A auto eficácia, quando antecede a atitude, também teve efeito significativo e direto sobre a atitude. / [en] This study addresses a gap in literature with respect to antecedents that lead consumers to buy products from ecologically concerned brands. This study proposes a model integrating cognitive, affective and normative drivers and their impacts on the purchase intention of products of such brands. The central hypothesis of this study is that the consumer s attitude towards buying these products has cognitive and affective antecedents and that self-efficacy precedes the intention to buy products from brands that are concerned with environmental preservation. A survey was conducted on a sample of consumers who know brands that care about environmental preservation, obtaining 419 valid answers. The data were submitted to analysis by structural equation modeling (SEM). The results showed significant relationships between cognitive and affective drivers and the attitude towards buying products from ecologically concerned brands. Self-efficacy, when it precedes the attitude, also has a significant and direct effect on the attitude.

Social media influencers, particularly those focused on sustainable practices, significantly impact consumer be-havior and environmental consciousness, influencing purchasing decisions to political activism, thereby playing a pivotal role in addressing climate change. The purpose of this cumulative dissertation is to identify the influ-ence process, effect, and utilization of green influencers. This endeavor is structured around three manuscripts, each addressing distinct research inquiries. Paper A delves into the correlation between influencers and their followers, specifically examining how prior green consumer attitudes influence this relationship. Paper B focuses on the characteristics of effective messaging by green influencers, providing insights into how these influencers can most persuasively advocate for sustainable practices. Paper C conducts a comprehensive literature analysis of 44 research articles, concentrating on the characteristics of influencers and their audiences, as well as the communication strategies employed by influencers. Collectively, these papers offer marketers and policymakers a comprehensive framework for leveraging influencers to promote sustainable products and services effectively.

An estimated 1.3 billion tons of food is lost or wasted every year, adding to the growing problem of CO2 emissions and global warming. Consequently, there is an urgent need to address this issue. However, while a lot of research in Human-Computer-Interaction has been conducted about food waste in private households, there is still a lack of research about people’s food waste at a retail level in restaurants. This paper explores the potential of gamification in the design of apps intended to support more sustainable food consumption behavior. This study is centered on the existing Too Good To Go app and examines current user behavior and perception through quantitative and qualitative methods. Then through employment of design frameworks and iterative prototype cycles the potential to encourage active sustainable food consumption is examined. Findings show that there are many challenges stopping users from actively using the current app more often.  Findings also suggest that gamification has the potential to increase users’ motivation to use the app beyond reasons of only saving food. The implications of this paper could present new opportunities for applying gamification to reduce food waste that could inspire researchers and practitioners to explore the theme further.

<p>Det är idag uppenbart att miljön måste skyddas för att kunna säkerställa en god livskvalitet även för kommande generationer. I samband med dessa frågor spelar byggsektorn en oerhört central roll, vilken kan hänföras till den betydande miljöpåverkan industrin har på samhällsutvecklingen idag. Byggsektorn, också kallad "40-procents-sektorn" i miljösammanhang, svarar för 40 procent av den totala energi- och materialresursanvändningen i Europa och den nordiska marknaden. Det är därmed tydligt att byggindustrin har en signifikant påverkan på individers livskvalitet och miljö, varför det är av största vikt att sektorn tar ett aktivt ansvar för en hållbar samhällsutveckling. Kunder har konstaterats utgöra en av den viktigaste intressentgruppen, som med dess miljömedvetenhet och kännedom utgör de främsta påverkande faktorerna till den gröna revolutionen. Tänk då om byggbranschen skulle kunna påverka kunder, som väljer att investera i nyproducerade bostäder, till miljövänligare alternativ. Detta menar vi har potential att bidra till en markant effekt på hållbarhetsutvecklingen. Vi ställer oss dock frågande till om kunder i samband med nyproducerade bostäder erhåller möjligheten att göra medvetna konsumtionsval. Med denna bakgrund syftar vi i denna studie att undersöka om och hur byggnadsindustrin arbetar med miljö i sin bostadsmarknadsföring ut mot kund. Studien baseras på en undersökning bland fyra av Sveriges största byggföretag; Skanska, NCC, Peab samt det nyetablerade norska företaget Veidekke.</p><p>Samtliga byggföretag har tagit steg i rätt riktning och poängterar vikten av att integrera hållbarhetsarbetet och den gröna aspekten i samtliga verksamhetsgrenar genom ambitiösa miljöpolicys och målsättningar. Dock är det endast fåtalet bostadsprojekt som framhålls miljövänligare. Vi kan konstatera att kunder inte erhåller tillräckliga möjligheter för att göra aktiva konsumtionsval ur miljösynpunkt på bostadsmarknaden. I samband med bostadsmarknadsföringen har brister identifierats vid tillämpandet av Internet och mäklare/säljare som kommunikationskanaler. Samtliga företag fallerar på ett eller annat sätt att upplysa bostadskonsumenten om byggbolagets gröna initiativ, samt vilka miljövänligare byggnations- och inredningsval kunderna erbjuds. Endast fåtalet byggbolag tillvaratar möjligheten att genom marknadsföring vid interaktion med kunder påverka dess konsumtionsval. De synliggör heller inte möjligheten att göra ett aktivt bostadsval till fördel för samhällsutvecklingen, stort ansvar läggs istället på kunden att söka denna information. Vi kan dra slutsatsen att byggbranschen tillsammans med dess kunder kan bidra till förändring. Byggbranschen bör dock, med hänsyn till konsumenters befarade okunskap kring miljöaspekter i relation till bostadsbyggnationer, ta första steget mot en hållbarare bostadskonsumtion.</p><p>I förgrunden till studiens genomförande ligger Kotlers (2005) modell, "The Marketing Triangle Model". För att skapa djup i studien omfattar den därmed en skildring av vad som kommuniceras ut mot kund gällande miljöaspekten och bostadsbyggnationer genom olika nivåer; koncern, svensk marknad, bostadsmarknad samt via interaktion med mäklare/säljare. De tre första leden omfattas av en studie baserad på information vilken förmedlas via respektive företags webbsidor på Internet, medan mäklar/säljarstudien stöds på intervjuer. Studien täcker således några av de vanligaste informationskällorna kunder nyttjar vid beslut, varför en verklighetstrogen skildring av respektive byggföretags kommunikation genereras. I fallstudierna av respektive företag tillämpade vi med denna bakgrund olika infallsvinklar och metoder med bas i den teoretiska referensramen.</p> / <p>It is now clear that the environment must be protected to ensure good quality of life for future generations. In connection with these issues the construction industry plays an extremely essential role, which can be attributed to the significant environmental impact industry has on society today. The construction sector, also called "40-percent-sector" in the environmental context, accounts for 40 percent of the total energy and material resource use in Europe and the Nordic market. Thus, it is obvious that the construction industry has a significant impact on individuals' quality of life and the environment, therefore it is crucial that the sector takes an active responsibility for sustainable development of society. Customers have been identified as being one of the most important stakeholder groups and the main influencing factor to the green revolution. What if the construction industry could influence customers, who choose too invest in newly produced housing, toward environmentally friendly alternatives. We believe that this has potential to distinct contribute to the sustainable development.  Tough we are questioning whether customers, in relation to newly produced housing, receive the opportunity to make informed choices. In relation to this background, we aim in this study to examine whether and how the construction industry works with environmental aspects in their residence marketing to the customer. The study is based on the four leading construction companies in the Swedish market, Skanska, NCC, Peab and Veidekke.</p><p>All construction companies have taken steps in the right direction and stress the importance of integrating sustainability efforts and the green aspect throughout the business. However, only few are communicated as more environmentally friendly. We can conclude that customers do not receive sufficient opportunities to make active, environmentally friendly choices on current housing market. In the housing marketing, shortcomings have been identified regarding their use of Internet and broker/salesperson as communication channels. All companies fail in one way or another to inform the customer about the company's green initiatives and about available more sustainable construction- and interior choices. Only few building companies take charge of the potential of influencing customer choices through interactive marketing. They do not either visualize the possibility to make an active sustainable choice of residence, rather heavy responsibility is enforced on the customer to find this information. We want to emphasize that the construction industry together with its customers can contribute to a significant change. However, with respect to anticipated consumer lack of knowledge about environmental issues in relation to housing construction, the construction industry need to take the first step toward a more sustainable housing consumption.</p><p>Kotler's (2005) model, "The Marketing Triangle Model" constitutes the foreground to the study's implementation. In order to create depth in the study it therefore embrace a depiction of what is communicated to the customer regarding environmental aspects and residence construction through various levels; Corporate Group, Swedish market, housing market and through interaction with the broker/salesperson. The initial three levels of the study are based on information which is made available through each company's websites on the Internet, while the broker/salesperson study is supported in interviews. The study therefore covers some of the most common information sources customers' use in the decision-making-process, hence generating a realistic depiction of the construction companies' communication. In the case studies of the respective companies, within this context, we used different approaches and methodologies based in the theoretical frame of reference.</p>

Det är idag uppenbart att miljön måste skyddas för att kunna säkerställa en god livskvalitet även för kommande generationer. I samband med dessa frågor spelar byggsektorn en oerhört central roll, vilken kan hänföras till den betydande miljöpåverkan industrin har på samhällsutvecklingen idag. Byggsektorn, också kallad "40-procents-sektorn" i miljösammanhang, svarar för 40 procent av den totala energi- och materialresursanvändningen i Europa och den nordiska marknaden. Det är därmed tydligt att byggindustrin har en signifikant påverkan på individers livskvalitet och miljö, varför det är av största vikt att sektorn tar ett aktivt ansvar för en hållbar samhällsutveckling. Kunder har konstaterats utgöra en av den viktigaste intressentgruppen, som med dess miljömedvetenhet och kännedom utgör de främsta påverkande faktorerna till den gröna revolutionen. Tänk då om byggbranschen skulle kunna påverka kunder, som väljer att investera i nyproducerade bostäder, till miljövänligare alternativ. Detta menar vi har potential att bidra till en markant effekt på hållbarhetsutvecklingen. Vi ställer oss dock frågande till om kunder i samband med nyproducerade bostäder erhåller möjligheten att göra medvetna konsumtionsval. Med denna bakgrund syftar vi i denna studie att undersöka om och hur byggnadsindustrin arbetar med miljö i sin bostadsmarknadsföring ut mot kund. Studien baseras på en undersökning bland fyra av Sveriges största byggföretag; Skanska, NCC, Peab samt det nyetablerade norska företaget Veidekke. Samtliga byggföretag har tagit steg i rätt riktning och poängterar vikten av att integrera hållbarhetsarbetet och den gröna aspekten i samtliga verksamhetsgrenar genom ambitiösa miljöpolicys och målsättningar. Dock är det endast fåtalet bostadsprojekt som framhålls miljövänligare. Vi kan konstatera att kunder inte erhåller tillräckliga möjligheter för att göra aktiva konsumtionsval ur miljösynpunkt på bostadsmarknaden. I samband med bostadsmarknadsföringen har brister identifierats vid tillämpandet av Internet och mäklare/säljare som kommunikationskanaler. Samtliga företag fallerar på ett eller annat sätt att upplysa bostadskonsumenten om byggbolagets gröna initiativ, samt vilka miljövänligare byggnations- och inredningsval kunderna erbjuds. Endast fåtalet byggbolag tillvaratar möjligheten att genom marknadsföring vid interaktion med kunder påverka dess konsumtionsval. De synliggör heller inte möjligheten att göra ett aktivt bostadsval till fördel för samhällsutvecklingen, stort ansvar läggs istället på kunden att söka denna information. Vi kan dra slutsatsen att byggbranschen tillsammans med dess kunder kan bidra till förändring. Byggbranschen bör dock, med hänsyn till konsumenters befarade okunskap kring miljöaspekter i relation till bostadsbyggnationer, ta första steget mot en hållbarare bostadskonsumtion. I förgrunden till studiens genomförande ligger Kotlers (2005) modell, "The Marketing Triangle Model". För att skapa djup i studien omfattar den därmed en skildring av vad som kommuniceras ut mot kund gällande miljöaspekten och bostadsbyggnationer genom olika nivåer; koncern, svensk marknad, bostadsmarknad samt via interaktion med mäklare/säljare. De tre första leden omfattas av en studie baserad på information vilken förmedlas via respektive företags webbsidor på Internet, medan mäklar/säljarstudien stöds på intervjuer. Studien täcker således några av de vanligaste informationskällorna kunder nyttjar vid beslut, varför en verklighetstrogen skildring av respektive byggföretags kommunikation genereras. I fallstudierna av respektive företag tillämpade vi med denna bakgrund olika infallsvinklar och metoder med bas i den teoretiska referensramen. / It is now clear that the environment must be protected to ensure good quality of life for future generations. In connection with these issues the construction industry plays an extremely essential role, which can be attributed to the significant environmental impact industry has on society today. The construction sector, also called "40-percent-sector" in the environmental context, accounts for 40 percent of the total energy and material resource use in Europe and the Nordic market. Thus, it is obvious that the construction industry has a significant impact on individuals' quality of life and the environment, therefore it is crucial that the sector takes an active responsibility for sustainable development of society. Customers have been identified as being one of the most important stakeholder groups and the main influencing factor to the green revolution. What if the construction industry could influence customers, who choose too invest in newly produced housing, toward environmentally friendly alternatives. We believe that this has potential to distinct contribute to the sustainable development.  Tough we are questioning whether customers, in relation to newly produced housing, receive the opportunity to make informed choices. In relation to this background, we aim in this study to examine whether and how the construction industry works with environmental aspects in their residence marketing to the customer. The study is based on the four leading construction companies in the Swedish market, Skanska, NCC, Peab and Veidekke. All construction companies have taken steps in the right direction and stress the importance of integrating sustainability efforts and the green aspect throughout the business. However, only few are communicated as more environmentally friendly. We can conclude that customers do not receive sufficient opportunities to make active, environmentally friendly choices on current housing market. In the housing marketing, shortcomings have been identified regarding their use of Internet and broker/salesperson as communication channels. All companies fail in one way or another to inform the customer about the company's green initiatives and about available more sustainable construction- and interior choices. Only few building companies take charge of the potential of influencing customer choices through interactive marketing. They do not either visualize the possibility to make an active sustainable choice of residence, rather heavy responsibility is enforced on the customer to find this information. We want to emphasize that the construction industry together with its customers can contribute to a significant change. However, with respect to anticipated consumer lack of knowledge about environmental issues in relation to housing construction, the construction industry need to take the first step toward a more sustainable housing consumption. Kotler's (2005) model, "The Marketing Triangle Model" constitutes the foreground to the study's implementation. In order to create depth in the study it therefore embrace a depiction of what is communicated to the customer regarding environmental aspects and residence construction through various levels; Corporate Group, Swedish market, housing market and through interaction with the broker/salesperson. The initial three levels of the study are based on information which is made available through each company's websites on the Internet, while the broker/salesperson study is supported in interviews. The study therefore covers some of the most common information sources customers' use in the decision-making-process, hence generating a realistic depiction of the construction companies' communication. In the case studies of the respective companies, within this context, we used different approaches and methodologies based in the theoretical frame of reference.