<p>Organisational Identity (i.e. OI) could be described as an employee theory of who the organisation is. The concept is seen as one of the most problematic concepts to define. One of the main reasons for that is its close relation to the concepts of culture and image, as they are seen as defining each other. As expressed in previous research there is a need for theoretical clarification and investigations in practice in this area.</p><p>We aim to contribute to an OI concept clarification and theoretical understanding by investigating OI in a single case at a Swedish company; Sapa Heat Transfer. The aim is fulfilled by a focus on research questions concerning how different employee groups perceive the organisational identity at this company, how the organisational identity can be described at the company and how the sum of these answers may develop the organisational identity concept further.</p><p>In order to investigate OI at Sapa Heat Transfer we have used four qualitative methods; one to one informational interview with key personnel, observations, desk research and focus groups, where focus groups was the main data collection method. A key for this triangulation was to generate a deep contextual understanding in order to facilitate a separation between identity, culture and image making a definition of the OI possible.</p><p>Our findings show the organisational identity at SHT as being built on four cornerstones; Responsibility, Engagement, Willingness and Energy. The OI at SHT is to be considered as weak rather than strong regarding the OI strength. There is a strong culture resulting in an "industrial mentality" regarding the employees. Our results are showing that the culture might appear as OI, i.e. false OI, if the present OI is weak. There might be multiple OIs at the company, which we are rejecting. Instead our results are showing an existence of multiple cognitive perspectives, functioning as cognitive platforms creating the employee perceptions of the OI. At SHT the perspectives are demonstrated to be developed by vocations, positions, departments, units/divisions and/or work groups. The individual perspective taken is dependent on the employee perceived belongingness. An alignment of all existing employee perspectives will define the true OI at a company. Further, the OI perspective framework presented could facilitate a separation between OI and culture if a time perspective is applied, since our results is indicating culture to be connected to a past time perspective and OI seems to be related to a present. Our results are presenting OI as changeable within limits, developed within a culture frame, possible to make explicit but at the same time occurring mainly unconsciously. Finally, our results have defined a need for a complementing category, regarding behaviouristic characteristics, among the categories presented as potential OI content characteristics within the Balmer and Greyser (2002) framework.</p>

Organisational Identity (i.e. OI) could be described as an employee theory of who the organisation is. The concept is seen as one of the most problematic concepts to define. One of the main reasons for that is its close relation to the concepts of culture and image, as they are seen as defining each other. As expressed in previous research there is a need for theoretical clarification and investigations in practice in this area. We aim to contribute to an OI concept clarification and theoretical understanding by investigating OI in a single case at a Swedish company; Sapa Heat Transfer. The aim is fulfilled by a focus on research questions concerning how different employee groups perceive the organisational identity at this company, how the organisational identity can be described at the company and how the sum of these answers may develop the organisational identity concept further. In order to investigate OI at Sapa Heat Transfer we have used four qualitative methods; one to one informational interview with key personnel, observations, desk research and focus groups, where focus groups was the main data collection method. A key for this triangulation was to generate a deep contextual understanding in order to facilitate a separation between identity, culture and image making a definition of the OI possible. Our findings show the organisational identity at SHT as being built on four cornerstones; Responsibility, Engagement, Willingness and Energy. The OI at SHT is to be considered as weak rather than strong regarding the OI strength. There is a strong culture resulting in an "industrial mentality" regarding the employees. Our results are showing that the culture might appear as OI, i.e. false OI, if the present OI is weak. There might be multiple OIs at the company, which we are rejecting. Instead our results are showing an existence of multiple cognitive perspectives, functioning as cognitive platforms creating the employee perceptions of the OI. At SHT the perspectives are demonstrated to be developed by vocations, positions, departments, units/divisions and/or work groups. The individual perspective taken is dependent on the employee perceived belongingness. An alignment of all existing employee perspectives will define the true OI at a company. Further, the OI perspective framework presented could facilitate a separation between OI and culture if a time perspective is applied, since our results is indicating culture to be connected to a past time perspective and OI seems to be related to a present. Our results are presenting OI as changeable within limits, developed within a culture frame, possible to make explicit but at the same time occurring mainly unconsciously. Finally, our results have defined a need for a complementing category, regarding behaviouristic characteristics, among the categories presented as potential OI content characteristics within the Balmer and Greyser (2002) framework.

Šiuolaikiniame pasaulyje įmonės vis didesnį dėmesį skiria įvaizdžio formavimo veiklai. Tinkamas įvaizdis – tai realus organizacijos turtas, kuris įtakoja sėkmingą organizacijos veiklą bei didina organizacijos vertę. Todėl tinkamo įvaizdžio sukūrimas yra pirminė bet kokios organizacijos užduotis.Tyrimo objektas- nacionalinės krepšinio lygos įvaizdžio formavimas.Tyrimo tikslas – nustatyti nacionalinės krepšinio lygos įvaizdžio formavimo aspektus.Uždaviniai:1. Išanalizuoti organizacijos įvaizdžio sampratą.2. Atskleisti svarbiausius veiksnius formuojančius įvaizdį.3. Nustatyti veiksnius lemiančius NKL įvaizdį.Išvados. 1. Atlikus mokslinės literatūros analizę, nustatyta, jog vieningos ir visa apimančios organizacijos įvaizdžio sąvokos nėra. Bet vis dažniau organizacijos įvaizdis yra apibrėžiamas, kaip idėjų, jausmų, suvokimų ir įsivaizdavimų, kuriuos asmuo ar jų grupė turi organizacijos atžvilgiu, visuma, jai turi įtakos materialūs ir nematerialūs organizaciniai elementai, komunikacija bei asmeninės ir socialinės vertybės. 2. Svarbiausi veiksniai formuojantys organizacijos įvaizdį yra fizinis akivaizdumas, firminis stilius, komunikacijos (viešųjų ryšių) ir rėmimo kompleksas, personalas, kokybė, organizacijos vertė bei reputacija. Tikslingai formuoti, valdyti įvaizdį galima tik susipažinus ir ištyrus šiuos veiksnius ir analizuojant jų poveikį.3. Visi išskirti svarbiausi organizacijos įvaizdį formuojantys veiksniai yra aktualūs ir reikšmingi, tačiau remiantis respondentų NKL įvaizdį... [toliau žr. visą tekstą] / In today's world, more companies are focusing on image building. Appropriate image is a real estate of organization, which influences the success of the organization's operations and increase value to the organization. Therefore, the creation of  proper image is the primary task of any organization. The object of investigation – the national basketball league imageThe aim - the National Basketball League's image aspects.Objectives: 1. Analyze the concept of the organization's image. 2. Reveal the most important factors shaping the image.3. To identify the factors which determine the image of NBL. Conclusions. 1. From an analysis of the literature showed that a single and unified image of the organization's concept does not exist. But increasingly the organization's image is defined as ideas, feelings, perceptions and perceptions by an individual or group has the organization, a whole, it must affect the tangible and intangible elements of the organizational, communication and personal and social values.2. The most important factors shaping the image of the organization's physical evidence, corporate identity, communications (public relations), and support complex, staffing, quality, value and reputation of the organization. Targeted to develop, manage image only after hearing and examination of these factors and analyzing their impact.3. All identified the key factors shaping the image of the organization are relevant and important, but according to the respondents' image of... [to full text]

This thesis deals with the image factors of the Contact Center Netopeer - Multi-Purpose Drug Service Znojmo, which is one of the subsidiaries of organization called Sdružení Podané ruce, o.s. The theoretical part focuses on the gathering the information concerning the individual aspects of organization image and its following application on civil society organizations. I determine the factors, which influence a good name of the Contact Center - Netopeer from the employees', clients' and public's point of view, with the help of the qualitative research method. Research shows that the important image factors for this organization are: staff behavior during the communication with customers and clients, helpfulness, efficiency and responsibility of the staff, staff competence and professionalism, trust of customers and clients in the institute, quality of offered products, services and ideas and hygiene, cleanness and aesthetics of the institute premises.

This master work consists of 80 pages. There are 44 tables, 24 figures and 1 affix in this work. It refers to 42 sources of literature. KEY WORDS: image, corporate image, communication, communication of organization, corporate image formation, corporate image evaluation, public relations, mass-media, identity of organization. The research object of this master thesis is the image of SC „Rokiskio suris“. Research aim: to create the image improvement strategy for SC „Rokiskio suris“. To reach the aim of the research the following objectives were raised: 1. To define a corporate image, its meaning and importance; 2. To base the necessity of formation and control of a corporate image 3. To analyze the most important aspects of „Rokiskio suris” work; 4. To ascertain the current situation of „Rokiskio suris” image; 5. To reveal the main image problems and weaknesses of „Rokiskio suris”. Research methods: 1. The analysis of scientific literature; 2. The analysis of work and statistics of „Rokiskio suris”; 3. The analysis of e-media sources; 4. Questionnaire interview; 5. The mathematical analysis of statistics using STATISTICA programme. Research hypothesis: The analysis of a corporate image in mass media and analysis of consumer’s opinion identify the same image problems and help to create one image improving strategy.