This study aims to explore the usage of the digital marketing to acquire and maintain business relationships, or more specifically, digital marketing in B2B start-ups within the Swedish market. Digital marketing is essential for businesses nowadays and has become a significant factor for business companies for improving and implementing their marketing strategies. Furthermore, business relationships have always taken an essential role among companies especially today due to the heightened level of digitalization. This case study attempts to answer two main research questions which this paper investigates on. To provide an exhaustive answer to the research questions: “How digital marketing contributes to acquiring business customers in B2B start-up context?” and “How digital marketing contributes to maintaining business customers in B2B start-up context?”, digital marketing approaches of eight respondents, theoretical implications and additional information will be examined in the upcoming chapters. The study concludes, that it was found that digital marketing is understood as an innovative and effective method for attracting, maintaining and building business relationships. However, the lack of resources is one fundamental reason why start-ups have difficulties in acquiring and maintaining business customers in practicing through digital marketing. Additionally, it was found that digital platforms and tools such as websites, industry specific platforms, and blogs provide the highest advantage for start-ups. Moreover, social media platforms like Instagram, LinkedIn and Facebook were in most use for presenting content that is informative, educational and honest. Digital marketing strategies in acquiring and maintaining business relationships are indicated in the analyses which give sufficient details in answering the research questions. The paper will provide suggestions for doing further research in improving the current topic in digital marketing.

Submitted by Liliane Ferreira (ljuvencia30@gmail.com) on 2018-05-21T15:10:00Z No. of bitstreams: 2 Dissertação - Milena Alves Costa - 2018.pdf: 2986441 bytes, checksum: cd872bb663aff4d1e157ce4530155959 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2018-05-22T12:13:41Z (GMT) No. of bitstreams: 2 Dissertação - Milena Alves Costa - 2018.pdf: 2986441 bytes, checksum: cd872bb663aff4d1e157ce4530155959 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2018-05-22T12:13:41Z (GMT). No. of bitstreams: 2 Dissertação - Milena Alves Costa - 2018.pdf: 2986441 bytes, checksum: cd872bb663aff4d1e157ce4530155959 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2018-04-30 / The aim of this paper was to analyze the impact of the marketing strategy in mobile devices, through promotional and advertising publicity in offers aggregator app and social media, in company performance, which will be represented by the sales revenue, gross profit and number of sales. To achieve this goal, the data was analyzed in 91 days, from October 1st to December 31st of 2017, of a midsize supermarket, its social media and the visualizations of its content in an app. The analyses happened by an autoregressive modeling, method that has as an analyses tool result the generation of the impulse response function, that will provide the strategies elasticity in social media and app in performance. The results are: the visualizations of the app have direct effect on the number of sales, total sales and gross profit of the supermarket. The reach of posts (variable regarding to the social media), had effect only on the app, which demonstrates indirect impact in performance. It can be concluded that the communication channels integration in mobiles devices have a direct and indirect impact on the business performance, being a practicable alternative to the midsize retail companies invest in marketing. / O objetivo deste trabalho foi analisar o impacto da estratégia de marketing em dispositivos móveis, por meio de divulgação promocional e publicitária em aplicativo agregador de ofertas e rede social, no desempenho da empresa, que será representado pela receita de vendas, lucro bruto e número de vendas. Para alcançar este objetivo, foram analisados os dados durante 91 dias, entre 01 de outubro de 2017 a 31 de dezembro de 2017, de um supermercado de médio porte, sua rede social e as visualizações do seu conteúdo em um aplicativo. A análise ocorreu por meio de modelagem de vetores autorregressiva, método que possui como instrumento de análise de resultados a geração da função impulso resposta, que nos fornecerá a elasticidade da estratégia em rede social e aplicativo no desempenho. Os resultados são: as visualizações do aplicativo possuem efeito direto no número de vendas, vendas totais e lucro bruto do supermercado. O alcance das postagens (variável relacionada à rede social), teve efeito apenas no aplicativo, o que demonstra impacto indireto no desempenho. Conclui-se que a integração dos canais de comunicação em dispositivos móveis possui impacto direto e indireto no desempenho do negócio, sendo alternativas viáveis para as empresas varejistas de médio porte realizarem investimentos em marketing.

Esta dissertaÃÃo objetiva identificar a contribuiÃÃo da visÃo baseada em recursos (VBR) para a anÃlise das estratÃgias de marketing voltadas para o pÃblico de baixa renda (BR), tendo como objeto de pesquisa uma instituiÃÃo financeira. A dissertaÃÃo se viabilizou mediante um produto de microcrÃdito chamado Crediamigo, do Banco do Nordeste do Brasil S/A, dirigido ao mercado-alvo da base da pirÃmide. Para se identificar essas contribuiÃÃes da visÃo baseada em recursos, foi construÃda a estrutura de anÃlise VRIO para as estratÃgias de marketing do Crediamigo, evidenciadas por trÃs diferentes grupos de colaboradores: tÃcnicos do programa, tÃcnicos de comunicaÃÃo e assessores de crÃdito. A pesquisa de natureza qualitativa adotou como estratÃgia de pesquisa um estudo de caso exploratÃriodescritivo, que identificou as estratÃgias de marketing utilizadas e as analisou pela Ãtica da visÃo baseada em recursos. Os instrumentos de coleta de dados utilizados foram pesquisa documental, registros em arquivos e entrevistas. Nestas fontes de evidÃncias se constatou que o produto à voltado em sua maioria para a BR. Definido entÃo o pÃblico-alvo, a etapa seguinte foi identificar as principais estratÃgias de marketing utilizadas pelos tÃcnicos do programa, por meio de uma entrevista em grupo, na qual se construiu o mix de marketing, utilizando-se um questionÃrio com perguntas abertas. Para a evidenciaÃÃo dessas estratÃgias junto aos tÃcnicos de comunicaÃÃo, utilizou-se o mesmo processo empregado para os tÃcnicos do programa; jà para a evidenciaÃÃo com os assessores de crÃdito, aplicou-se um questionÃrio com questÃes estruturadas de mÃltipla escolha e resposta Ãnica, em escala ordinal. Finalmente se elaborou a anÃlise VRIO, com a construÃÃo de sua estrutura, mediante questionÃrios dicotÃmicos aplicados aos tÃcnicos do programa. Das trinta e cinco estratÃgias levantadas inicialmente, sete foram evidenciadas pelos trÃs grupos. E a estrutura de anÃlise VRIO dessas sete estratÃgias demonstra que trÃs delas apresentam vantagem competitiva sustentada, performance econÃmica superior à normal e sÃo consideradas pontos fortes e competÃncias distintivas sustentadas e as outras quatro apresentam igualdade competitiva, performance econÃmica normal, porÃm sÃo consideradas pontos fortes porque agregam vendas ou reduzem custos. Concluindo, a VBR, quando utilizada para a anÃlise de competitividade e sustentabilidade, contribui para o fortalecimento das organizaÃÃes, na medida em que possibilita a permanente readequaÃÃo de suas estratÃgias, as mudanÃas internas e externas, com as devidas inovaÃÃes, permanentes e necessÃrias, sobretudo em mercado de margem de lucro pequena, porÃm com alta escala, como à o caso da baixa renda / The dissertationâs objective is to identify the contribution of the resource-based view (RBV) to the analysis of the marketing strategies directed to low-income consumers, having a financial institution as the object of the research. This dissertation has been developed based on a microcredit product titled Crediamigo from Banco do Nordeste do Brasil S/A (BNB), which targets the base of the pyramid market. In order to identify these contributions based on the resource-based view a VRIO framework analysis has been built for the Crediamigoâs marketing strategies, which are evidenced through three different partnering groups: program technicians, communication technicians and credit advisers. The research of qualitative nature has adopted as a research strategy an exploratory-descriptive case study which identified and analyzed the marketing strategies employed through the lenses of the resource-based view. The data collecting instruments used were documentary research, file registries and interviews. Supported by these sources of evidence it was observed that the product is mainly devoted to the low-income consumers. Once defined the target public, the next phase was to identify the main marketing strategies used by the program technicians through group interview, in which a marketing mix was designed using opened questions. To evidence these strategies with the communication technicians the same process employed with the program technicians was applied. On the other hand, for the evidencing with the credit advisers, a multiple-choice structured questions with single answers in ordinal scale was used. Lastly a VRIO framework analysis was performed through dichotomic questions applied to the program technicians. Out of the thirty five strategies identified in the beginning, seven were evidenced by the three groups. And the VRIO framework analysis of these seven strategies shows that three of them present sustained competitive advantages, economic performance above normal and are considered strong points and have sustained distinctive competencies, while the other four present competitive parity, normal economic performance, but are still consider strong points because they either increase sales or reduce costs. Therefore, the use of RBV for the analysis of competitiveness and sustainability contributes to the strengthening of the organizations as it allows the adjustment of their strategies to internal and external changes with the permanent and required innovations, above all, in markets with reduced profit margins but with great scale, as it is the case with low-income consumers.

Made available in DSpace on 2016-03-15T19:26:37Z (GMT). No. of bitstreams: 1 Ricardo Rocha Leal Gomes de Sa.pdf: 1842304 bytes, checksum: e027a79f4c3c4c5def68611741d0c306 (MD5) Previous issue date: 2008-03-05 / This dissertation aims to understand how the point of sales is included in the marketing strategies of companies that sell luxurious fashion products, through the points of view of these companies head of marketing and their shop managers. The objectives of this research were to know how executives picture their clients and segment their target markets, which marketing strategies are applied to win and retain clients and then to understand the layout of a point of sales of luxurious fashion product in Brazil. Luxury is on vogue and the scenario where this research occurs are the point of sales of these expensive, rare products and prestigious brands. The research, with its exploratory and qualitative nature, used a non-probabilistic sample comprised of four marketing managers and three shop managers. The study was complemented with a non-participative observation, carried out in the point of sales of all brands researched. For the analyses of all data it was applied tecniques of contents analyses, based on ipsis literis transcriptions of the interviewees statements, all recorded in audio and obtained after instructions were given without defined patterns. The results show similar point of views about luxury products clients and that market segmentation is done based on these clients economic power. The marketing strategies are not innovative enough, are focused in high quality, exclusive and practical products. The products distribution is selective, but all shops get at least one complete set of products of each collection. Prices are defined based on historical prices and sales expectations and communication is based on magazine advertisements, the collection book and phone calls to clients. In relation to the point of sales, it came up that one shop differentiates from another mainly due to its localization and to attending team. Another relevant conclusion taken is that the display window are used to attract clients and the interior of the shop is researched to stimulate the clients senses so they will buy more. It was noticed that the attending makes difference in the sales performance by making clients loyal and that events and fashion shows are performed in the shops by each new collection release. It was also noticed that several free services are carefully offered in the shops and possibility of paying in installments by credit and these are usual practices for most of the clients. / Esta dissertação visa conhecer de que modo o ponto de vendas está inserido nas estratégias de marketing das empresas de produtos de luxo de moda no Brasil, do ponto de vista do responsável de marketing das empresas e do gerente de suas lojas. Os objetivos da pesquisa foram os de conhecer como os executivos caracterizam seus clientes e segmentam seus mercados alvo; quais as estratégias de marketing aplicadas para conquista e retenção de clientes; e por fim entender como está configurado o ponto de vendas de produtos de luxo de moda no Brasil. O luxo está na moda e o cenário onde as experiências acontecem são os pontos de vendas destes produtos caros, raros e de marcas de prestígio. A pesquisa, de natureza exploratória e qualitativa utilizou uma amostra não probabilística composta por quatro gestores de marketing e três gerentes de suas lojas. Complementou-se o estudo com a observação não participante, que foi realizada nos pontos de vendas de todas as marcas pesquisadas. Para o tratamento e análise dos dados foram aplicadas técnicas de análise de conteúdo, com base nas transcrições ipsis literis dos depoimentos dos entrevistados, os quais foram gravados em áudio, obtidos a partir de um roteiro semi estruturado padrão. Os resultados demonstraram visões similares sobre os clientes de produtos de luxo e que a segmentação do mercado é realizada de acordo com a renda de seus clientes. As estratégias de marketing aplicadas são pouco inovadoras, focadas em produtos com alta qualidade, peças exclusivas e de muita praticidade. A distribuição das mercadorias é seletiva, mas todas as lojas recebem ao menos uma grade completa de cada peça da coleção. Os preços são definidos de acordo com histórico e expectativas das vendas e a comunicação é baseada na promoção de moda para revistas, no book da coleção e nas ligações da equipe de vendas para as clientes. A respeito do ponto de vendas constatou-se que o diferencial de uma loja para outra está centrado na localização e na equipe de atendimento. Outra constatação relevante é que as vitrines são utilizadas para atrair os clientes e o ambiente interno da loja é estudado para oferecer a melhor hospitalidade possível e estimular os sentidos das clientes para que comprem mais. Pôde-se perceber que o atendimento faz a diferença no desempenho das vendas por meio da fidelização das clientes e que eventos e desfiles são realizados nas lojas nos lançamentos das coleções. Também se constatou que diversos serviços são oferecidos gratuitamente e são prestados nas lojas com muito cuidado, além do parcelamento das vendas no cartão de crédito ser uma prática usual da maioria das compradoras.

This thesis is divided into 5 chapters. In the fist chapter is generally described marketing of services and contemporary situation of air transport on the Czech market. Next chapters discuss the history, SWOT analysis and marketing strategies of low cost carriers, Lufthansa and ČSA. In the last, fifth chapter, is accomplished the comparison of the above-mentioned airlines according to their marketing strategies and Skytrax Research and is forshown the future development.

The purpose of this Master’s thesis is to present to the reader a comprehensive overview on how the characteristics of grocery products and apparel products influence the customer behavior and the choice of an offline or an online sales channel within an omnichannel marketing strategy. This thesis takes a company’s point of view in order to investigate the reactions and the resulting marketing and channel strategies the different retailers apply while taking into account the varying customer behavior. In order to fulfill this purpose, we formulated and presented two research questions and three propositions that helped to investigate the chosen subject matter of this thesis. The research philosophy of this Master’s thesis is based on an interpretivist epistemological perspective and a subjectivist ontological view. The research conducted within this thesis has an exploratory nature. In addition, the deductive approach is used to study the research questions, while adopting a qualitative research method. The practical method employed in this thesis in order to fulfill the purpose is based on conducting multiple semi-structured, non-standardized interviews. The respondents and the companies they represent are divided according to the industry they belong to, namely the apparel retail or the grocery retail, and the geographically located in Europe. The final results are then gained by the combination of the primary data, yield from the interviews, and secondary data, collected during a literature search and an undertaken literature review. The contribution of this Master’s thesis is represented by an analysis that combines the theoretical perspectives and empirical findings. They provide an overview on how do the characteristics of products influence the customer behavior and the choice of an offline or an online sales channel within an omnichannel marketing strategy while focusing on apparel and grocery retailers in Europe. In addition, the findings also provide an overview on how the apparel and grocery retailers react on the varying behavior of their customers and based on this, what marketing and sales strategies they employ.

Title: Factors Influencing Innovation Capacity of Regional Innovation Hubs Authors: Sanvida Vishani Sawunda Hannadige & Dona Kithmini Chiranthini Weerasinghe Supervisor: Ehsanul Huda Chowdhury Examiner: Maria Fregidou-Malama Date: 28- Jan- 2021   Aim: This study aims to identify the factors influencing innovation capacity of innovation hubs and explore how innovation hubs influence regional innovation process.    Methodology: This is a qualitative study which follows the inductive approach and the strategy of multiple case study. Primary data were collected through semi-structured interviews with ten respondents in the network of an innovation hub.   Findings: The findings of this study suggest five main factors which positively influence the innovation capacity of an innovation hub. Those are infrastructure, knowledge sharing, culture, marketing strategies and supporting network of the hub. Further through the findings we identified that innovation hub creates a well-balanced socio-economic impact on the region it operates.   Contribution: This study provides a comprehensive knowledge to the existing theories by discovering five theoretical areas which influence innovation capacity. Also it assists the stakeholders of innovation hubs to overcome their deficiencies in order to build a strong innovation capacity. Further, this study encourages innovators, entrepreneurs and investors to work in collaboration with innovation hubs.   Suggestions for Future Research: Qualitative or quantitative methods can be used to explore the outcomes in different perspectives. The newly identified features under marketing strategies can be further studied for their importance in other domains such as ecosystem and stakeholders. The revised framework can be tested in future researches.

I takt med den digitala utvecklingen har kommunikationen mellan företag och konsument ökat på sociala medier även inom bilbranschen. Runtom i världen använder bilförsäljare sociala medier som plattformar för marknadsföring av sina respektive verksamheter både som generalagent och återförsäljare. Empiriskt material för hur svenska bilförsäljare framställer kvinnor och män på sociala medier har sedermera visats vara bristande. Syftet med studien var därmed att undersöka och få en bredare uppfattning om jämställdhet och könsfördelning kring bilförsäljares marknadsföring på sociala medier. Ämnet undersöktes med avsikt att frambringa information som skulle kunna vara av värde för vidare arbete mot mer jämställd marknadsföring i Sverige. Baserat på teorier och akademiska artiklar presenteras vetenskaplig information inom forskningsområdet som ligger till grund för studien. I koppling till hur svenska bilförsäljare väljer att framställa kvinnor och män via sina sociala medier har tidigare forskning presenterats vilka diskuterar och berör områdena digital marknadsföring på sociala medier, sexistisk och könsstereotypisk reklam, konsumentbeteende och marknadsföringsstrategier.  Studien är genomförd med en kvalitativ forskningsmetod och en abduktiv forskningsansats. Genom fyra semistrukturerade intervjuer har primärdata från två generalagenter respektive två återförsäljare insamlats, kodats och sedermera analyserats tematiskt. Vidare har samband, likheter och skillnader inom det empiriska resultatet i relation till den teoretiska referensramen analyserats för att ge svar på forskningsfrågorna. Resultatet visade att både generalagenter och återförsäljare väljer att undvika generalisering, stereotypisk framställning och distinkt fokusering på ett specifikt kön vid framtagning av strategier. Vidare visade resultatet även att det inte framgick några åtskiljande faktorer mellan generalagenter och återförsäljare gällande framställning av kön samt arbete med könsrelaterad marknadsföring på sociala medier. / In step with the digital development, communication between companies and consumers has increased on social media also in the automotive industry. Around the world, car companies use social media as platforms for marketing their respective businesses both as general agents and dealers. Empirical material regarding how Swedish car salesmen portray women and men on social media has since been shown to be deficient. The purpose of this study was therefore to investigate and gain a broader perception of gender equality and gender distribution regarding car companies marketing on social media. The subject was investigated with the intention of producing information that could be of value for further work towards more equal marketing in Sweden. Based on theories and academic articles, scientific information is presented in the research area that forms the basis of the study. In relation to how Swedish car salesmen choose to portray women and men via their social media platforms, previous research has been presented which discusses the areas of social media marketing, sexist and gender stereotypical advertising, consumer behavior and marketing strategies. The study was conducted with a qualitative research method and an abductive research approach. Through four semi-structured interviews, primary data from two general agents and two dealers were collected, coded and thereafter analyzed thematically. Furthermore, connections, similarities and differences within the empirical result in relation to the theoretical frame of reference have been analyzed to provide answers to the research questions. The results showed that both general agents and resellers choose to avoid generalization, stereotypical presentation and distinct focus on a specific gender when developing strategies. Furthermore, the results also showed that there were no distinguishing factors between general agents and dealers regarding the production of gender and work with gender-related marketing on social media.

La idea de Kontur EIRL engloba dos aspectos, desarrollado en nuevas rutas turísticas a un target determinado, y captación de trafico de visitantes a la página web, mediante un desarrollo sistémico de SEO y SEM de la web y que además de confianza al turista, de que todo lo que se ofrezca en el programa se cumple, los Key partners son operadores turísticos que cumplen estándares de calidad establecidos, realizando un análisis para los proveedores de servicios. El servicio de paquetes turísticos, es solicitado a través de la web o del App que será de descarga gratuita. Se ofrece nuevos destinos turísticos, en donde los socios clave, localizados en el sur del Perú, en los departamentos donde se brinda el servicio inicialmente (Arequipa, Cusco, Puno y Madre de Dios). Kontur será el intermediario entre el operador turístico y el consumidor final, recibiendo una comisión por cada servicio brindado. El target principal será el segmento conformado por los visitantes que sean aventureros y que sepan disfrutar de nuevas experiencias y que sepan apreciar las actividades desafiantes. En el primer año, esperamos alcanzar una venta aproximada de S/. 496,800.00 lo que nos permitirá tener el 5% de rentabilidad, con una utilidad neta de S/.24 840.00. Realizando el análisis del mercado y las proyecciones financieras, inferimos que Kontur es un modelo de negocio online viable, rentable, sustentable y escalable en el tiempo. Concluimos que existe un mercado potencial por explotar en los próximos años pudiendo crecer en las demás regiones, ciudades y otros segmentos. / The Kontur EIRL idea encompasses two aspects, developed in new tourist routes to a specific target, and attracting traffic from visitors to the website, through a systemic development of SEO and SEM of the website and which, in addition to confidence in tourists, that everything offered in the program is fulfilled, the Key partners are tour operators that meet established quality standards, conducting an analysis for service providers. The tourist package service is requested through the web or the App that will be free to download. New tourist destinations are offered, where the key partners, located in southern Peru, in the departments where the service is initially provided (Arequipa, Cusco, Puno and Madre de Dios). Kontur will be the intermediary between the tour operator and the final consumer, receiving a commission for each service provided. The main target is that they be adventurous and that they know how to enjoy new experiences and that they know how to appreciate challenging activities. In the first year, we expect to reach an approximate sale of S /. 496,800.00 which will allow us to have 5% profitability, with a net profit of S / .24 840.00. Carrying out the market analysis and financial projections, we infer that Kontur is a viable, profitable, sustainable and scalable online business model over time. We conclude that there is a potential market to exploit in the coming years, being able to grow in other regions, cities and other segments. / Trabajo de investigación

Orientador: Ricardo Gabbay de Souza / Coorientador: Eduardo de Paula Silva Chaves / Banca: Rodrigo Máximo / Banca: Vladir Wagner Ribas / Resumo: A odontologia está inserida no setor de serviços onde a competitividade pela preferência dos clientes é agressiva. Nesse ambiente, os cirurgiões dentistas vivem o desafio de serem excelentes especialistas e empresários. Sendo assim, diariamente precisam tomar decisões de marketing inerentes ao seu negócio na odontologia. Este trabalho apresenta os resultados da pesquisa, que investigou as aplicações de marketing em clínicas e consultórios odontológicos do Vale do Paraíba. Foram investigadas as percepções, os conhecimentos e as práticas de marketing utilizadas pelos cirurgiões dentistas em suas atividades profissionais. A metodologia combinou revisão de literatura, pesquisa qualitativa e quantitativa onde, os participantes passaram por entrevistas em profundidade, grupo de foco, e um questionário-survey. Os resultados mostram que os cirurgiões dentistas definem marketing como propaganda, divulgação, publicidade e vendas, e 87,5% dos participantes, consideram que o marketing é essencial para o sucesso do seu negócio, porém, apenas 11,1% se consideram capacitados para administrar tais processos. Não conhecer as etapas de planejamento de marketing afeta o desempenho de diversas variáveis ligadas a esse tema, como a comunicação, a formação de preços etc. Entre esses profissionais, 88,7% buscam, por conta própria, a capacitação dessa área para planejar ações para aumentar a sua carteira de clientes. Este estudo permitirá ao cirurgião dentista, a compreensão da importância de conhec... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: Dentistry is part of the service sector where competitiveness customer preference is aggressive. In this environment, dental surgeons face the challenge of being excellent experts and entrepreneurs. Therefore, they need to make marketing decisions inherent to their dental business on a daily basis. This paper presents the results of my research, which investigated the marketing applications in Paraíba Valley dental clinics. The perception, knowledge and marketing practices used by dentists in their professional activities were surveyed. The methodology combined literature review, qualitative and quantitative research where 88 respondents participated in in-depth interviews, focus group, and a survey questionnaire. The results show that dental surgeons define marketing as advertising, publicity, advertising and sales, where 87.5% of participants consider marketing essential to the success of their business, but only 11.1% consider themselves able to manage marketing processes. The survey showed that 89.9% of participants never had contact with any marketing discipline during their graduation, and that use 10 ways to meet the need for this knowledge. Dental surgeons have not learned about marketing during their training but are required to make important decisions in this area. Not knowing the marketing planning process affects the performance of several variables related to this theme, such as communication, pricing, etc. These professionals seek knowledge of this field to pla... (Complete abstract click electronic access below) / Mestre