The purpose of this work was to evaluate the relationship between emotional and social intelligence (ESI) and the conflict management behavior (CMB) of lower level members of management or managers in training in a public sector organization in a country in the British Caribbean. The instruments that were utilized were SPSS, the Emotional Intelligence Appraisal-Me Version, and the Conflict Dynamic Profile-Individual (CDP-I). In all cases, due to non-normality, Spearman's rho was used in order to test the five hypotheses incorporated within this study. The Spearman rho, which is also known as the Pearson correlation coefficient between ranked variables, is a nonparametric measure of statistical dependence between variables, which assesses how well the relationship between the independent variable of ESI and the dependent variable of CMB, can be described through the employment of a monotonic function. The results of this research highlighted the influence that the emotional & social intelligence of a leader may have on his or her ability to manage interpersonal conflict between subordinates effectively, and to display personalized deliberations that move toward the reduction of workplace conflict.

Orientador: Olivio Novaski / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica / Made available in DSpace on 2018-08-27T18:53:08Z (GMT). No. of bitstreams: 1 Cerqueira_SoniaCristinadaSilvaPedreirade_D.pdf: 3997193 bytes, checksum: c7816fe053cff9290f501d41daa343d2 (MD5) Previous issue date: 2014 / Resumo: A busca pela excelência nos resultados dos projetos de desenvolvimento de produto em organizações de P&D torna cada vez mais primordial o conhecimento e implementação das melhores práticas na área. Desta forma, a implementação da melhores têm se constituído em importantes instrumentos para mudanças e desenvolvimento de propostas de valor que asseguram a rotina adequada ao sucesso futuro dos negócios das empresas. Assim o estudo das melhores práticas em projetos de desenvolvimento de produto e o conhecimento da percepção destas práticas pelas pessoas que trabalham com desenvolvimento de produto torna-se fundamental devido à necessidade de melhoria da gestão dos processos de P&D, impulsionada pela competitividade no lançamento de produtos. Nesse contexto, este trabalho tem o objetivo de avaliar a percepção das pessoas que trabalham nos centros de P&D quanto às melhores práticas em desenvolvimento de produto. Tal avaliação mostra que é relevante tratar as melhores práticas do ponto de vista da percepção das pessoas que trabalham com o desenvolvimento de produtos, pois os resultados dependem das pessoas que aderem, se mobilizam e percebem o que deve ser feito para o sucesso dos projetos de desenvolvimento de produto / Abstract: In R&D organizations the search for excellence status regarding the results from product projects development is hindered by the use of the proper knowledge and best practices. As a reality the of the best practices implementation are indeed relevant tool to the changement e development value proposals that assure the proper routine to the success of the business in the future. As a consequence it is basic to study of the product development project best practices and assure that the people working with product development have the proper perception knowledge about these practices. This is justified by the processes management improvement need oriented by the competitivity when launched the product. So, this work has the main objective focused in the people perception that have jobs relating with product development best practices in the R&D centers. This way used show that is basic to consider the best practices of the view point of the people that are engaged in the product development, because the results measured depends upon of the people that give adhesion, and that go through to the mobilization phase and so have the proper perception of what have be done to generate product development project success / Doutorado / Materiais e Processos de Fabricação / Doutora em Engenharia Mecânica

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Sports organizations formed a significant part of the non-profit sector, not only in the Czech Republic. They are being overlooked of the academic world, however they offer interesting insights on organizational change. Overall, we can observe many forms of sports non-profit organizations in civil society, which differ in degree of proffesionalization, degree of formalization and the values they hold. This case study reveals the problems of local non-profit sports organization, which is undergoing a gradual change. This change is related to the development of the organization, after gradual change of values and objectives, the organization must now adapt corresponding structure. This study contains the recommendations specifically for this organization, however they can be used by other entities as well.

Especially in the context of complex organizational changes, employees’ support is crucial for success because change-supportive behaviors of employees are required to compensate for higher uncertainties related to the implementation and the consequences of the changes. Yet, change support of employees is no automatic reaction. Seen from a psychological perspective change support represents a planned behavior of employees that is preceded by change-supportive intentions formed in reaction to the specific changes at hand. Hence, it is important to understand how employees react to organizational changes and how they form change-supportive intentions. However, research on employees’ change reactions is a rather fragmented field that poses great challenges for researchers and practitioners striving to establish evidence-based approaches of change management. Therefore, the present research answers the call for more theoretical integration and refinement in the field of organizational research. Specifically, the present research makes use of the theory of planned behavior (TPB, Ajzen, 1991) which as is an established psychological theory for explaining human behaviors in social contexts. Based on this theoretical foundation, the present work systematically examines influences on the formation of change-supportive intentions from change-specific management factors (Study 1) and from personal factors (Study 2), as well as interrelational influences among the psychological determinants of change-supportive intentions (Study 3). Across all studies, the value of the TPB for understanding the formation of change-supportive intentions is supported. In addition, each study reveals unique insights. Revealing systematic linkages of change-specific management factors and psychological factors, Study 1 highlights the value of theoretical integration to promote evidence-based management. Study 2 finds affective organizational commitment to be an important predictor of change-supportive intentions with direct and indirect effects via the psychological determinants. Study 3 shows the relevance of a configurational perspective for more fully understanding the psychological processes involved in the formation of change-supportive intentions. Taken together, the appended studies contribute to the theoretical integration and refinement in change research and enable more systematic, well-founded diagnoses in change processes by providing scientific guidance for evidence-based change management.

Implementing effective leadership strategies in management of information systems (MIS) can positively influence overall organizational performance. This study was an exploration of the general problem of failure to lead effectively in the current knowledge-based economy and the resulting deleterious effects on organizational performance and threats to continuing organizational viability. The specific problem was the lack of understanding regarding the interaction of leadership processes with MIS functions and the impact on organizational success. Managers' and employees' lived experiences of leadership in small- to medium-sized enterprises were explored, as well as how those experiences influenced the organization's adaptive responses regarding technology and performance in the knowledge-based economy. The complexity theory of leadership was applied as the theoretical foundation for this study. A phenomenological methodology was used. Data were collected through semi-structured interviews and analyzed through open coding to identify emergent themes from the data. The themes were leaders motivate employees' positive work-related behaviors, effective communication skills ensure accessibility and efficiency of the organizational information system, and leadership practices influence business productivity. This study contributes to social change by providing insights for managers and employees regarding effective strategies for working as teams and networks via the use of nontraditional leadership theory, which promotes company sustainability by demonstrating the benefits of responding to the changing economy.

This study explored the effects of emotional intelligence (EI) training on emerging staff and student leaders’ EI quotient (EQ) score. The dissertation was designed to provide training incorporating EI concepts for emerging leaders who were considering enhancing their EI skills. Currently, the EI theory is not prevalent in leadership development training curricula in either academia or corporate settings (Freedman, 2010; Gliebe, 2012; Moore, 2012). EI is a form of social intelligence that allows an individual to discern, maintain, and control his or her own and others’ emotional reactions (Mayer & Salovey, 1998). EI is measurable in the form of a quotient number known as an EQ. Previous research (Goleman, Boyatzis, & McKee, 2013; Mittal & Sindhu, 2012; Suciu, Gherhes, & Petcu, 2010) indicated a positive correlation between individuals with high EQ and their success rates as great leaders and motivators. Researchers (Deepa, 2013; Khosrovi, Manafi, Hojabri, Aghapour, & Gheshmi, 2011; Love, 2014) who conducted studies on the topic of EI revealed that, once the learner is exposed to EI training, then his or her EQ increased thus the learner had the ability to develop as an effective manager of his or her and other’s emotions, behavior, and reaction. The researcher developed an EI training based on Bar-On’s (2006) EI theory to help the participants learn more about using EI to influence positively how they managed their emotions, lives, and other’s emotions and how they made decisions. The methods that were incorporated in the training were self-paced video recordings and activities. The study included 30 participants (control group =15 participants and trained group = 15 participants) who first completed Bar-On’s (2005) Emotional Quotient Inventory assessment to measure their EQ scores (pretest) and then a reassessment (posttest). The scores were computer generated by Bar-On’s (2005) Emotional Quotient Inventory, which provided 1 total EQ score, 5 composite scores, and 15 subscale scores for all the participants. All the participants’ scores were calculated by using the Wilcoxon signed-rank test and descriptive statistics tools to test the effects of the EI training. The 15 trained participants completed a computer-generated 4-question feedback survey that was e-mailed to them. The EQ scores were examined and compared to each other: trained versus untrained. The results showed that the trained grouped had an incremental increase in their EQ score. The increase was not statistically significant except in the area of self-awareness. Self- awareness is a subscale that encompasses the importance of the participants’ ability to identify their emotions and feelings, discover their origin, and use it to form positive outcomes (Goleman, Boyatzis, & McKee, 2013).

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Förändring är någonting som verksamheter kontinuerligt behöver anamma för att hålla sig flytande. I början av året 2020 drabbades världen av en pandemi, som skakade om samhället på ett helt nytt sätt. Den här kontextuella förändringen ledde till en uppmaning av Folkhälsomyndigheten att alla arbetsplatser som hade möjlighet skulle ställa om till att arbeta på distans. Uppmaningen påskyndade en digitalisering av verksamheternas dagliga arbete, då de var tvungna att övergå till att arbeta virtuellt istället för fysiskt. Eftersom denna förändring skedde drastiskt och utan förvarning har nya utmaningar uppkommit för dessa verksamheter. Eftersom den virtuella arbetsplatsen innebar att kollegor inte träffade varandra fysiskt, var organisationskulturen en stor faktor som påverkades av den här förändringen.   Innan den här studien genomfördes existerande det mycket forskning kring virtuella arbetsplatser eftersom denna arbetsmetod inte var någonting nytt. Mycket av den forskningen menade att tilliten, kommunikationen, samt interaktionen utgör tre stora utmaningar vid virtuella arbetsplatser. Det fanns även mycket forskning kring organisationskultur och hur denna kan vara uppbyggd, bland annat genom olika subkulturer. Det fanns dock ingen forskning gällande vilka organisationskulturella utmaningar som uppstår vid övergången till en virtuell arbetsplats. Covid-19 pandemin utgjorde därmed en unik möjlighet att studera denna tvingade förändring utifrån olika verksamheters perspektiv. Den här studien har därmed bidragit med ett underlag som kan utveckla organisationskulturen samt underlätta övergången till virtuella arbetsplatser.  Studien har haft som syfte att undersöka vilka utmaningar som uppstått och påverkat organisationskulturen i den påtvingade förändringen, samt identifiera hur verksamheter har hanterat dessa utmaningar. Utifrån den teoretiska referensramen gjordes ett konceptuellt ramverk som stod till grund för studiens intervjuer. I studien genomfördes sju intervjuer med människor i ledande positioner, varav tre arbetade inom offentlig sektor, och fyra i privat sektor. Alla sju respondenterna hade ett personalansvar över arbetslag som hade övergått till att arbeta virtuellt på distans som en konsekvens av covid-19. Empirin visade att kommunikationen, interaktionen samt tilliten alla var meningsfulla utmaningar såsom teorier beskrivit och genom en analys av detta visade studien hur och varför detta kan skapa organisationskulturella problem samt hur verksamheter har arbetat för att hantera dessa utmaningar.   Studien både bekräftar befintlig forskning inom virtuella arbetsplatser, men kommer också med nya insikter kring organisationskulturella utmaningar samt metoder för att hantera dessa. Därmed presenteras en ny modell för att förklara sambandet med den befintliga teorin och den nya informationen som studiens respondenter bidragit med.