Bakgrund: Sverige tar emot många asylsökande vilket har medfört att arbetsbelastningen för distriktssköterskor inom primärvården har ökat. Några av de svårigheter som distriktssköterskan ställs inför när det gäller omvårdnaden och omhändertagandet kring asylsökande är bland annat, att bemöta dem med vänlighet och respekt och att försöka lindra deras lidande. Syfte: Syftet med studien var att beskriva asylsökandes upplevelser av bemötande från distriktssköterskor och övrig vårdpersonal på en flyktinghälsa och vårdcentral. Metod:Kvalitativ design med en induktiv ansats valdes till denna studie. Semistrukturerade intervjuer utfördes med hjälp av professionell telefontolk med 12 asylsökande. Materialet analyserades med kvalitativ innehållsanalys med fokus på det latenta innehållet. Resultat: Bemötande har många dimensioner som kan ge upphov till många olika känslor. Asylsökande har i vårdmötet upplevt bemötande som orsakat dem otrygghet och vårdlidande men även bemötande som har gett dem trygghet och känslan av att vara betydelsefulla som människor. Slutsats: Upplevelser kring varje vårdmöte är individuella och unika. Vårdlidande kan uppstå genom att asylsökande upplever otrygghet i det vårdande mötet. Om asylsökande däremot upplever trygghet i vårdmötet kan deras lidande lindras. / Background: Sweden receives many asylum seekers which implies that the workload of district nurses in primary care has increased. Some of the difficulties that the district nurse face when it comes to the nursing care and the specific care of asylum seekers is, among other things, to treat them with kindness and respect and to try to lessen their suffering. Purpose: The purpose of this study was to describe the asylum seekers' experiences of nurse-patient encounters with the district nurses and other health professionals at a refugee health clinic and health center. Method: Qualitative design with an inductive approach was chosen for this study. Semi-structured interviews were conducted with the help of professional telephone interpreters’ with 12 asylum seekers. The material was analyzed using qualitative content analysis focusing the latent content. Results: Treatment (nurse-patient encounters) have many dimensions that can cause many different feelings. Asylum seekers have in the health care encounter experienced treatment that caused them a sence of insecurity and suffering due to care but also the nursing staffs’ attitude has given them increased confidence and a feeling of being an important person. Conclusion: Experiences of each nurse-patient encounter is individual and unique. Care suffering can be caused by that asylum seekers are experiencing a sence of insecurity in the encounter with health care. But if they experience security in the encounter with health care staff, their suffering lessened.

Introdução: A convivência com a doença crônica da criança torna a presença dos profissionais de saúde uma constante na vida das famílias, havendo na literatura lacunas no que diz respeito à perspectiva da unidade familiar quanto ao apoio profissional recebido. A asma é uma doença que geralmente inicia-se na infância, e tem ganhado destaque nas políticas de saúde brasileiras, em virtude da transição epidemiológica vivida pelo país. A família da criança com asma passa a necessitar do apoio profissional para lidar com este novo evento. Objetivo: Esta pesquisa objetivou compreender a experiência da família acerca do apoio dos profissionais de saúde no convívio com a doença crônica da criança. Método: Teve como referencial teórico o Interacionismo Simbólico e a Pesquisa de Narrativa como referencial metodológico. Os dados foram coletados através de entrevistas com nove famílias, totalizando 30 sujeitos, que convivem com a asma da criança, selecionadas por meio do Ambulatório de Cuidados Pediátricos de um hospital universitário. Resultados: Da análise dos dados emergiram três temas que descrevem a experiência da família em relação ao apoio recebido dos profissionais da saúde na sua convivência com a asma da criança: O QUE É PRECISO PARA COMEÇAR; COM QUEM CONTAR: PROFISSIONAIS DE REFERÊNCIA; A FORÇA QUE VEM DA AJUDA: REDEFINIÇÃO DE CAMINHOS. Conclusões: Este estudo propiciou um maior entendimento das potencialidades da atuação profissional no cuidado à família que experiência a asma da criança. Os resultados evidenciam a necessidade de novas abordagens que considerem o caminho que a família percorre na convivência com a doença da criança. Os profissionais devem conscientizar-se de que sua atuação é importante elemento na construção dos significados que a família atribui à convivência com a asma da criança. É necessário pensar em novas praticas para a relação profissional com a família, pois esta relação é capaz de suscitar e/ou fortalecer na família habilidades amenizadoras de sofrimento / Introduction: Living with a chronic illness of the child makes the presence of health professionals is a constant in the lives of families, with gaps in the literature with regard to the perspective of the family unit as the professional support received. Asthma is a disease that usually begins in childhood, and has gained prominence in health policies in Brazil, due to the epidemiological transition experienced by the country. The family of the child with asthma starts to require professional support to deal with this new event. Objective: This study aimed to understand the experience of the family about the support of health professionals to living with the chronic illness of the child. Method: Had the theoretical Symbolic Interaction and Narrative Research as a methodological reference. Data were collected through interviews with nine families, totaling 30 people, who live with childhood asthma were selected by the Ambulatory Pediatric Care of a university hospital. Results: Data analysis revealed three themes that describe the experience of the family in relation to the support received from health professionals in their coexistence with childhood asthma: WHAT YOU NEED TO START, WITH WHO COUNT: PROFESSIONAL REFERENCE; STRENGTH COMING OF HELP: WAYS RESET. Conclusions: This study provided a better understanding of the potential of professional practice in the care of family experience childhood asthma. The results highlight the need for new approaches that consider the road that runs in the family living with the child\'s illness. Practitioners should be aware that their performance is an important element in the construction of meanings that the family attaches to living with childhood asthma. It is necessary to think of new practices to the professional relationship with the family, because this relationship is able to raise and / or strengthen family skills decrease suffering

The medical practice today requires an open and frank dialogue between the two poles of the relationship: physician and patient. This dialogue is the main form and source of information for the patient in treatment. The relationship between the doctor and no matter which level of attention requires more care, attention and ethics. In obstetrics, the medical-mother-fetus relationship is unique due to the complete physiological dependence of the fetus towards his/her mother. Moreover, both are considered patients by the obstetrician. All the above should be kept in mind to undertake seriously one of the first procedures to compose a true committed physician-patient relationship. Furthermore the patient needs always to be informed of the reasons of being hospitalized. This information should include: the most usual course of the process of health and disease, the possible diagnostic and therapeutic procedures that will be instituted in the case and the reasonable alternative procedures. It is highly important to inform the patients about their rights and queries, in a way that would strengthen their autonomy. The objective of this dissertation is to understand the perception of women wards at the University Hospital of Santa Maria (HUSM), about the quality and adequacy of information provided to them during their stay. Moreover, this study seeks to under their stand and their knowledge and believes about the process of health/disease. This study was designed as both: quantitative research and qualitative research. Therefore, the following research question was used to construct this dissertation: what is the vision/perception of patients admitted in the second floor of HUSM on the quality of information on the process of health-disease by professionals who care for them? / A atividade médica hoje requer diálogo aberto e franco entre os dois polos do relacionamento: médico e paciente. Esse diálogo é então a principal forma e fonte de informação para o paciente em tratamento. Tendo em mente isso se deve, seriamente, realizar um dos primeiros procedimentos a compor uma relação médico-paciente compromissada e veraz: a paciente precisa ser esclarecida dos motivos pelos quais está sendo internado, qual o desenrolar mais habitual do seu processo de saúde-doença, quais os possíveis procedimentos diagnósticos e terapêuticos que serão instituídos no caso e sobre os procedimentos alternativos cabíveis. Sobremaneira deve ser orientado, da mesma forma, sobre seus direitos e deveres, sobre as dúvidas que apresenta, num enfoque fortalecedor de sua autonomia. O objetivo dessa dissertação é apresentar, sob o ponto de vista das mulheres que estão em tratamento ginecológico ou obstétrico no segundo andar do Hospital Universitário de Santa Maria (HUSM), a qualidade e adequação das informações prestadas a elas durante a sua internação e o que sabem e como percebem seu processo de saúde-doença pelos profissionais que as assistem. O presente estudo foi realizado por meio da coleta de informações que preencheram dois requisitos: a realização de uma pesquisa quantitativa e uma pesquisa qualitativa. Na parte quantitativa da pesquisa 399 pacientes aceitaram responder a um questionário fechado e posteriormente foram dividas em três grupos para apresentação e analise dos resultados. Na parte qualitativa da pesquisa dez mulheres aceitaram ser entrevistadas. Com os dados e resultados das duas partes da pesquisa observa-se que houve falhas na relação médico-paciente, com erros principalmente no diálogo do médico para com a paciente. O médico falta ao dar informações e atenção devida à paciente. A paciente tem dúvidas, deseja saber mais e queixa-se da indisponibilidade médica em conversar. Mesmo internada, em instituição hospital universitária, há pacientes que não sabem o diagnóstico, não participam da decisão de tratamento, não têm autonomia.

Introdução: A convivência com a doença crônica da criança torna a presença dos profissionais de saúde uma constante na vida das famílias, havendo na literatura lacunas no que diz respeito à perspectiva da unidade familiar quanto ao apoio profissional recebido. A asma é uma doença que geralmente inicia-se na infância, e tem ganhado destaque nas políticas de saúde brasileiras, em virtude da transição epidemiológica vivida pelo país. A família da criança com asma passa a necessitar do apoio profissional para lidar com este novo evento. Objetivo: Esta pesquisa objetivou compreender a experiência da família acerca do apoio dos profissionais de saúde no convívio com a doença crônica da criança. Método: Teve como referencial teórico o Interacionismo Simbólico e a Pesquisa de Narrativa como referencial metodológico. Os dados foram coletados através de entrevistas com nove famílias, totalizando 30 sujeitos, que convivem com a asma da criança, selecionadas por meio do Ambulatório de Cuidados Pediátricos de um hospital universitário. Resultados: Da análise dos dados emergiram três temas que descrevem a experiência da família em relação ao apoio recebido dos profissionais da saúde na sua convivência com a asma da criança: O QUE É PRECISO PARA COMEÇAR; COM QUEM CONTAR: PROFISSIONAIS DE REFERÊNCIA; A FORÇA QUE VEM DA AJUDA: REDEFINIÇÃO DE CAMINHOS. Conclusões: Este estudo propiciou um maior entendimento das potencialidades da atuação profissional no cuidado à família que experiência a asma da criança. Os resultados evidenciam a necessidade de novas abordagens que considerem o caminho que a família percorre na convivência com a doença da criança. Os profissionais devem conscientizar-se de que sua atuação é importante elemento na construção dos significados que a família atribui à convivência com a asma da criança. É necessário pensar em novas praticas para a relação profissional com a família, pois esta relação é capaz de suscitar e/ou fortalecer na família habilidades amenizadoras de sofrimento / Introduction: Living with a chronic illness of the child makes the presence of health professionals is a constant in the lives of families, with gaps in the literature with regard to the perspective of the family unit as the professional support received. Asthma is a disease that usually begins in childhood, and has gained prominence in health policies in Brazil, due to the epidemiological transition experienced by the country. The family of the child with asthma starts to require professional support to deal with this new event. Objective: This study aimed to understand the experience of the family about the support of health professionals to living with the chronic illness of the child. Method: Had the theoretical Symbolic Interaction and Narrative Research as a methodological reference. Data were collected through interviews with nine families, totaling 30 people, who live with childhood asthma were selected by the Ambulatory Pediatric Care of a university hospital. Results: Data analysis revealed three themes that describe the experience of the family in relation to the support received from health professionals in their coexistence with childhood asthma: WHAT YOU NEED TO START, WITH WHO COUNT: PROFESSIONAL REFERENCE; STRENGTH COMING OF HELP: WAYS RESET. Conclusions: This study provided a better understanding of the potential of professional practice in the care of family experience childhood asthma. The results highlight the need for new approaches that consider the road that runs in the family living with the child\'s illness. Practitioners should be aware that their performance is an important element in the construction of meanings that the family attaches to living with childhood asthma. It is necessary to think of new practices to the professional relationship with the family, because this relationship is able to raise and / or strengthen family skills decrease suffering

Submitted by Fabiana Gonçalves Pinto (benf@ndc.uff.br) on 2015-12-09T12:36:35Z No. of bitstreams: 1 Glauco Barbosa Cardoso.pdf: 839821 bytes, checksum: b810bed43581a057dd68b5aeed98b330 (MD5) / Made available in DSpace on 2015-12-09T12:36:35Z (GMT). No. of bitstreams: 1 Glauco Barbosa Cardoso.pdf: 839821 bytes, checksum: b810bed43581a057dd68b5aeed98b330 (MD5) Previous issue date: 2008 / Mestrado Profissional em Enfermagem Assistencial / Este estudo apresenta os resultados de uma investigação do Programa de Pósgraduação Strictu Senso Mestrado Profissional Enfermagem Assistencial, da Escola de Enfermagem Aurora de Afonso Costa/UFF, Niterói/Rio de Janeiro. Neste sentido, busca trabalhar com o profissional da área de saúde, especificamente a equipe de enfermagem, a partir das relações presentes neste processo, sejam elas com o paciente ou com a equipe multidisciplinar, entendendo que a ação profissional, não pode ser pensada sem levar em conta a importância das ações de comunicação nela inserido. O presente estudo tem como objetivo descrever e analisar o processo de trabalho, realizado pela equipe de enfermagem em um estabelecimento público de saúde. Para tanto, caracteriza-se como um estudo qualitativo, que emprega em sua metodologia a técnica do sósia. Uma técnica originária da ergologia, que a partir da discrição do processo de trabalho realizado pelo profissional, busca identificar quais os elementos empregados durante o cuidado. O campo de pesquisa foi a unidade de Doenças Infecciosas e Parasitarias do Hospital Universitário Antônio Pedro. A opção pelo hospital se dá por este ser uma instituição organizada e preparada para proteger e manter a vida dentro dos limites da doença e dos recursos tecnológicos disponíveis, que finda por valorizar mais o corpo doente do que o ser que vivencia a doença. A análise do material indicou que o processo de trabalho desenvolvido pela equipe de enfermagem da unidade estudada caracteriza-se por uma sólida estrutura organizativa, permitindo um trânsito das diferentes tecnologias durante o cuidado, com foco no uso das tecnologias leves-duras pelos enfermeiros e das tecnologias leves por parte dos técnicos e auxiliares de enfermagem / This study presents the results of an investigation of the Graduate Program strictest sense Master Professional Nursing Care, of the School of Nursing called Aurora Afonso Costa of UFF, in Niterói, Rio de Janeiro. In this sense, it intends to work with the professional in the area of health, specifically the nursing staff, from the present relations in this process, whether with patients or with the multidisciplinary team, realizing that the action work, cannot be considered without taking into account the importance of actions of communication in this process include. This study aims to describe and analyze the process of work, performed by the nursing staff in a public health. To that end, it is characterized as a qualitative study, which employs in its methodology the technical ”double”. A technique originating from the “ergologic” that as of the description of the work done by professional, seeks to identify which items employees during the caution. The field of research was the unit of Infectious and Parasitic Diseases of the University Hospital Antonio Pedro. The decision by the hospital was based on the fact that the institution be organized and prepared to protect and maintain the life within the boundaries of illness and technological resources available, which just ended by giving more attention to the ill body than to the experience of the sick person. The analysis of the material indicated that the process of the work done by the nursing staff of the unit studied is characterized by a solid organizational structure, allowing a transit of different technologies during the care, with a focus on the use of soft-hard technology by nurses and soft technology on the part of technicians and auxiliary nurses

The conception of illness and healing in contemporary Mexican Catholic discourse highlights both particular and ubiquitous instances of a health experience perceived locally and widespread. Catholic healing masses are utilized as supplemental methods of individual health restoration coupled with Western medicinal techniques in Catholic dramas. Aside from the spiritual and religious significance of this practice, the use of healing masses as an additional means to achieving an optimal health status implies that something is lacking in current biomedical models. The purpose of my research is to explore the humanistic terms under which healing masses operate and translate these terms into a biomedical conversation towards enhanced secular medical care.

Background: The vast majority of infants born with congenital heart disease (CHD) reach adulthood because of the developments in cardiology in recent decades. This thesis aims to describe the psychosocial situation of child/adolescent cardiac patients and their families, investigate the situation faced by parents and siblings initially and over time, investigate the approaches paediatric cardiologists use in encountering the family, and describe the teamwork occurring in paediatric cardiology teams (PCTs) in Sweden. Theoretical framework: The theoretical framework was based on a quality of life model applied to children, a stress-coping model, and a psychosocial approach including support, profession, and teamwork. Methods: The research combines quantitative data collection/analysis and qualitative research interviews/content analysis. Results: Complexity: The three grades of medical complexity differed regarding the number and severity of psychosocial symptoms, the children with the most complex CHD having the most severe symptoms. The most frequent symptoms in the whole patient group regarding various spheres were: healthcare and treatment-related needs in the external sphere, family symptoms in the interpersonal sphere, and mental/psychosomatic symptoms in the personal sphere. Coping: Being informed of a child’s/sibling’s heart disease has emotional consequences, so information, communication, and support are essential. Breaking the news of a child’s disease can be described as a turning point still significant after ten years. The professionalism of the doctor’s approach in breaking the news is crucial. Profession: Among paediatric cardiologists, how to break bad news to a family is an important concern, evident in findings regarding the significance of trust and confidence and the use of various emotional positions. Paediatric cardiologists commonly wish to be skilled at handling this situation, and attaining the needed skills calls for reflection, education, and sharing experience. Team: PCTs in Sweden aim and try to work in a structured way. In PCTs, there is a need for leadership, resource coordination, coaching, and a forum for joint reflection. Dependence on the physician on the team was identified in all PCTs. The challenge of managing increasing complexity at both the family and system levels requires interprofessional teams. Conclusions: These studies illustrate the psychosocial complexity and the need of psychosocial support. Emotional consequences, communication, information and support are essential both for the children, parents/families and for the professionals. To manage this complexity organizational alteration action plans are required. There is a need for a forum to stimulate dialogue and common reflection in the local PCT and at the regional and national centres.

Text in English / Interactive health communication between the health-care professional (HCP) and patient relationship for diabetes health-care positively contributes to patient-centred care. Hence individual patient concerns are addressed and catered for in the medical system. The purpose of this study was to analyse in-depth how HCP-patient relationships and HCP-HCP teamwork dynamics positively contribute to effective diabetes patient care and treatment adherence. Different health communication models and theories were reviewed and a conceptual framework was developed from the literature. A qualitative case study approach was used to collect data at Stanger Hospital’s diabetes clinic. Data was collected using three different methods, namely in-depth interviews with HCPs and patients individually, observations conducted at the clinic analysing both the HCPs and patients, and finally, documentation that emerged as a third data collection method where patient files and diabetes educational material were analysed at the clinic. Triangulation by means of the three methods ensured that reliable, valid and credible data was collected in the field. Diabetes health-care and treatment management are affected by the social context/social system which includes family and culture. These social factors are acknowledged as core in the literature. However, a single comprehensive health communication model did not exist solely in this regard. The data indicated that at the Stanger Hospital’s diabetes clinic, patient-centred (individual tailor-made treatment plans) care was only implemented after patients had defaulted treatment for reasons linked to their social circumstances. The findings of the study indicate that teamwork was favoured in the HCP-HCP relationship at the diabetes clinic, and that this made a positive contribution to effective diabetes patient care. HCPs were overburdened at the clinic since patient numbers were high and there were staff shortages. The patients’ empirical data indicated that interactive communication positively contributed to their medical concerns being catered for at the diabetes clinic, but this tended to occur only after non-adherence. Patients required care and support from HCPs in order to learn to accept diabetes and manage their illness. / Sociology / D. Litt. et Phil. (Sociology)