Made available in DSpace on 2014-12-17T13:53:32Z (GMT). No. of bitstreams: 1 FabioRA_DISSERT.pdf: 1935309 bytes, checksum: 1955bac8b5fc890bd797e0bd24a9e3df (MD5) Previous issue date: 2012-02-08 / Conselho Nacional de Desenvolvimento Cient?fico e Tecnol?gico / The evaluation of public policies that promote Food Security and Nutrition (FSN) it s a multidisciplinary activity extremely relevant to the effectiveness of actions to legitimize the Human Right to Adequate Food (HRAF). This study aimed at assessing the effectiveness of the unit project Natal-RN Caf? do Trabalhador in promoting SAN to its users. The theoretical framework is based on the public and political and on the dimensions of the concept of FSN (quantity and quality-regularity). Through a qualitative approach, methodologically this was the work of an evaluation of efficiency of the unit Natal-RN of Caf? do Trabalhador project in light of the assumptions of the concept of SAN. Data collection was conducted through retrospective archival research in official documents of the project, semi-structured interviews with managers involved in its implementation (representative of the Secretary of State for Employment, Housing and Care of RN SETHAS and third party), socioeconomic questionnaire applied to the users of the unit, check the amount, regularity and quality of meals offered for 15 days (menu routine) using the descriptive form menu and form filling type checklist for verification of compliance with good practices . Methods of analysis, we used content analysis, descriptive statistics and compared to previously established parameters for the project. As categories of analysis were defined organizational arrangement, access, user, food quantity-regularity and food quality. The results show that, it was found in the category arrangement that will implement the project dismissed technical criteria for choosing the districts and the quantitative distribution of meals for each location. It was found that the valuation of the shares of the company outsources technical SETHA has not been performed. We observed in the access category, the unit has a strategic location, but lack of space in the refectory. The main obstacle to economic access for users is the lack of a register for the beneficiaries. In the category of users, it was identified that the clientele of the project it is predominantly men, with more than 51 years, low education, earning wages less 1 obtained through informal employment, which they move up through the unit transport collective, go to all days of operation due primarily to price. About the meals category quantity-regularity of food showed that the menu serves 95% of the desired needs, and that holidays and weekends are periods of disrupting the regularity of supply of meals. Regarding the category of food quality, it was found that the nutritional aspect on the menu are food sources rich in sodium, nitrates and low in fiber. In the aspect of hygiene and sanitation are the main limitations related to waste management, lack of exposure controls of food prepared and inadequacies of the physical structure. The results showed that in general and the institutional arrangement of the organs attached to the project should establish a systematic evaluation project is to establish as a promoter of and FSN overcome these obstacles / A avalia??o das politicas p?blicas promotoras de Seguran?a Alimentar e Nutricional (SAN) trata-se de uma atividade multidisciplinar e de extrema relev?ncia para a efic?cia de a??es de legitima??o do Direito Humano ? Alimenta??o Adequada (DHAA). O presente estudo teve por objetivo principal avaliar a efic?cia da unidade Natal-RN do projeto Caf? do Trabalhador na promo??o de SAN aos seus usu?rios. O referencial te?rico esta apoiado na an?lise pol?ticas p?blicas e nas dimens?es do conceito de SAN (quantidade-regularidade e qualidade). Por meio de uma abordagem qualitativa, metodologicamente o trabalho tratou-se de uma avalia??o de efic?cia da unidade Natal-RN do projeto Caf? do Trabalhador ? luz dos pressupostos do conceito de SAN. A coleta de dados foi realizada por meio de pesquisa documental retrospectiva nos documentos oficiais do projeto, entrevistas semidirigidas com gestores envolvidos na sua implementa??o (representante da Secret?ria de Estado do Trabalho, da Habita??o e da Assist?ncia do RN SETHAS e da empresa terceirizada), aplica??o de question?rio socioecon?mico com os usu?rios da unidade, verifica??o da quantidade-regularidade e qualidade das refei??es ofertadas durante 15 dias (ciclo do card?pio) atrav?s de formul?rio descritivo do card?pio e preenchimento de formul?rio do tipo check-list para verifica??o dos cumprimentos de boas pr?ticas. Como m?todos de an?lise, utilizou-se a an?lise de conte?do, estat?sticas descritivas e compara??o aos par?metros previamente estabelecidos pelo projeto. Como categorias de an?lise foram definidas arranjo organizacional, acesso, usu?rio, quantidade-regularidade dos alimentos e qualidade dos alimentos. Entre os principais resultados, constatou-se na categoria arranjo organizacional que a implementa??o do projeto desconsiderou crit?rios t?cnicos na escolha dos munic?pios e na distribui??o quantitativa de refei??es para cada localidade. Foi verificado que a avalia??o das a??es da empresa terceiriza pela SETHAS n?o vem sendo realizada. Observou-se na categoria acesso, que a unidade possui uma localiza??o estrat?gica, por?m insufici?ncia do espa?o do refeit?rio. O principal entrave ao acesso econ?mico dos usu?rios ? falta de um cadastro para os benefici?rios. Na categoria Usu?rios, foi identificado que a clientela do projeto trata-se predominantemente de homens, com mais de 51 anos, baixa escolaridade, com renda inferior a 1 sal?rio obtida atrav?s de emprego informal, que se locomovem at? a unidade por meio de transporte coletivo, frequentando todos os dias de funcionamento motivados principalmente pelo pre?o. Sobre as refei??es a categoria Quantidade-regularidade de alimentos evidenciou que o card?pio atende 95% das necessidades pretendida de energia, e que os feriados e finais de semana s?o per?odos de interrompimento da regularidade da oferta das refei??es. No tocante a categoria Qualidade dos alimentos, verificou-se que no aspecto nutricional existem no card?pio fontes alimentares ricas em s?dio, nitratos e pobre em fibras. No aspecto higi?nico-sanit?rio as principais limita??es s?o ligadas ao manejo de res?duos, falta de controles da exposi??o do alimento preparado e inadequa??es da estrutura f?sica. Os resultados e forma geral demostraram que o arranjo institucional dos ?rg?os vinculados ao projeto deve estabelecer uma sistem?tica de avalia??o para que projeto se institua como promotor da SAN e supere estes entraves

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This research has as its object the relations established among individuals who do not know each other at restaurants in the central area of Uberlândia - MG. It was carried out from the perspective of the study of everyday life as a way to perceive the experiences of the common man in the processes of societal change. We conducted a case study through observations and interviews in which we seek to apprehend the representations of the patrons of establishments that have a particular feature, almost mandatory, that their clients share a table. From the theoretical references which allow considering food as a means for the analysis of social relations; the construction of rules of behavior in society; eating out and the changes of the interactions in public space, we analyze how the definitions of behaviors considered appropriate for the occasion affect relations among strangers in the restaurant area. We could see that the behavior shared by clients have the effect of dismissing the strangers, through rules that guide people\'s attitudes so as not to disrespect others. / A presente pesquisa tem como objeto as relações estabelecidas entre indivíduos que não se conhecem, em restaurantes no centro da cidade de Uberlândia - MG. Foi realizada a partir da perspectiva do estudo do cotidiano como forma de perceber as experiências do homem comum e suas vivências nos processos de mudança social. Por meio de observações e entrevistas, realizamos estudo de caso no qual buscamos apreender as representações dos frequentadores de estabelecimentos que têm por característica particular a quase obrigatoriedade de que seus clientes dividam uma mesa. A partir das referencias teóricas que permitem pensar a alimentação como um meio para a análise de relações sociais, a construção de regras de comportamento em sociedade, o comer fora de casa e as alterações das interações no espaço púbico, analisamos de que maneira as definições dos comportamentos considerados adequados para a ocasião condicionam as relações entre desconhecidos no espaço do restaurante. Pudemos perceber que as condutas partilhadas pelos clientes têm por efeito dispensar os estranhos do contato, por meio de regras que orientam as atitudes das pessoas para que não se desrespeite os outros. / Mestre em Ciências Sociais

This diploma thesis presents the application of theoretical concepts of agenda- setting, media framing, public opinion, spiral of silence, social change communication and social marketing, including the specifics of public interest campaigns, on the example of research project "Changing the paradigm: Smoking in restaurants bothers people" which was conducted by the Faculty of Social Sciences, Charles University and research agency Ipsos, and following media campaign against smoking in restaurants. The concept of public opinion is introduced together with the theory of the spiral of silence. In addition, the thesis deals with the issue of influencing public opinion through the media, where theories of agenda setting and media framing are illustrated on examples connected to smoking ban in restaurants. Selected theoretical concepts are shown in a reflection of new media influence. Communication of social change is introduced together with social marketing theory and aspects of health communication. The specific process of social change is introduced from the perspective of issues management. There are two case studies describing the specific phases of the research project with the media campaign in the context of the presented theory. The importance and impact of the project on the public, media and...

The thesis deals with relations between Italy and the Czech republic on the example of exportanion of Italian gastronomy to the Czech republic. The theoretical part tries to describe the principal aspects of Italian gastronomy in general terms and the relations between Italy and the Czech republic. It's concentrated on all the relations that have something in commom with gastronomy. The analytical part is based on questionnaires and quite a detailed analysis of Italian gastronomy in the Czech republic. The principal goal of the thesis is to find out whether the Italian gastronomy in the Czech republic is really Italian. Another aim is to reveal to which extent the eating habits of Czech people visiting Italian restaurants are influenced by Italian ones.

Denna uppsats ämnar att undersöka den språkliga och visuella utformningen av White Guide- restaurangers menyer med avsikt att få en djupare förståelse för vissa återkommande drag som kan kopplas till restauranger med denna höga kvalitetsklassificering. Forskningsfrågorna för studien lyder: Vilka visuella skillnader och likheter, när det kommer till typografi, färgsättning, användning av ikoner samt placering av text, finns det mellan de utvalda restaurangernas menyer? Finns det några språkliga skillnader och likheter ifråga om beskrivningar av tillagningsmetod, sensoriska uttryck samt uttryck för ursprung, mellan menyerna? Materialet som analyseras har avgränsats till sex olika menyer tillhörande restauranger inom kategorin mycket god klass i White Guide 2020. Menyerna analyseras dels genom en visuell analys med hjälp av sociosemiotisk teori samt genom en språklig analys som bygger på traditionell lexikal taxonomisk semantik. I den visuella analysen undersöks typografi, färgsättning, ikoner samt textens placering i menyerna och i den språkliga analysen undersöks olika uttryck för tillagningsmetoder, sensoriska uttryck samt uttryck för ursprung i menyernas maträttsbeskrivningar. Resultatet visar att menyer inom denna kategori i White Guide skiljer sig mycket åt både språkligt och visuellt även om vissa likheter har påfunnits. Alla analyserade menyer innehåller ord som betecknar tillagningsmetoder och trots att antalet skiljer sig mycket åt mellan menyerna är tillagningsmetoderna ändå flest till antalet bland samtliga språkliga analyskategorier. Många typsnittsvarianter förekommer i de olika menyerna även om typsnittsantalet inom en meny vanligen är mellan ett till tre. Marginaljusterad eller centrerad text är det absolut vanligaste i menyerna och en stor majoritet av alla menyer har en ljus bakgrund med en mörk text, där få färger och dova färger är vanligast. Att använda ikoner som fotografier eller andra symboler förekommer även om det sker sparsamt.

The aim of this thesis is to develop a new building – a cultural and educational center, located in the town of Uherské Hradiště. The building is fitted to the central part of the city, on unused building lot, with good access to public transport links. The building is designed as a partial basement facility, with three floors and a basement. Structurally it is a column-based, skeletal support system, made of reinforced concrete. The basement part consists of bearing walls of reinforced concrete. The ceiling structure is made of locally backed, cross-reinforced slabs, also made of reinforced concrete. The outer perimeter infill masonry is constructed of ceramic bricks with a thickness of 300mm. Interior bearing walls are made of reinforced concrete of appropriate dimensions. Dividing walls are made of plasterboard constructions. Roof structures are formed by a system of flat roofs and terraces. In principle there are two types – the roofs with safety waterproofing and the ones without it. The base structure consists of footings and strips of reinforced concrete.

Object SPORT & RELAX CENTER is a new building made by reinforced concrete monolithical skeleton. Filling masonry is creating with porous concrete blocks YTONG. Thermal insulation is attended by blocks made from mineral wool. Facade is ventilated and made from fibre cemented blocks. Object has two floors and cellar. The foundations are reinforced concreting monolithical stretches and foots. The stairs are three-arm monolithical reinforced concrete. Object is roofed by flat one-housing roof, over restaurant part is intensive green roof and terrace with ceramic tile.Object is supposed to use for sports and relaxation needs for the public of Chotěbor’s city and vicinity. In first floor we can find two courts for squash, restaurant with the terrace, in second floor is fitness center and in 1S we can find wellness center (massages, relaxing baths, whirlpool, relaxing room, 3 kinds of sauna-finland, steam and steam solt sauna). On the east and the south part of the parcel will be providing parking lot for visitors and employees. On the west part of the parcel is enter for supply. On the north are situated 2 courts and a volleyball pitch. The rest of the parcel cover light grass.

La nueva tecnología Web 2.0 permitió contenido generado por usuarios y el intercambio de opiniones y calificación hacia las empresas resultando una oportunidad y/o riesgo para la reputación de la marca. Los restaurantes tienen un índice de riesgo alto por ello cuando un cliente no queda satisfecho la experiencia podría ser trasladada a los medios digitales. Luego ingresa la importante labor del Community Manager de las empresas. Ellos realizan autoría propia en las redes sociales para gestionar las situaciones de riesgo y prevenir crisis. La finalidad de este estudio es describir cómo gestionan las situaciones de riesgo reputacional los Community Managers de restaurantes, ubicados en Lima, Perú. El principal filtro fue que sea una marca con alta interacción digital. El estudio se realizó a quince gestores de redes mediante entrevistas a profundidad. Motiva la investigación poder conocer cuáles son las decisiones en la gestión de redes que mejor les funciona a ellos antes, durante y después de la gestión de riesgo digital del restaurante. El estudio fue cualitativo, diseño sistemático y paradigma interpretativo. / The new Web 2.0 technology allowed user-generated content to exchange opinions and ratings towards the company, resulting in an opportunity and / or risk for the brand's reputation. Restaurants have a high- risk index, so when a customer is not satisfied, the experience could be transferred to digital media. Then enter the important work of the Community Manager. They carry out their own authorship in social networks to manage risk situations and prevent crises. The purpose of this study is to describe how the Community Managers of restaurants, located in Lima, Peru, manage reputational risk situations. The main filter was that it be a brand with high digital interaction. The study was conducted with fifteen network managers through in-depth interviews. Research is motivated to be able to know which network management decisions work best for them before, during and after the restaurant's digital risk management. The study was qualitative, systematic in design and interpretive paradigm. / Trabajo de investigación

El presente paper se realiza dentro de un contexto donde se sitúa una pandemia mundial debido al virus Covid-19. A partir de ello, diversas empresas han modificado sus procesos de atención, tal es el caso de los restaurantes, los cuales solían generar grandes ganancias con las visitas en los locales de manera presencial. En esta nueva actualidad se evaluará el canal online, el cual se ha potenciado en el último año. Es por ello que se estudiarán las variables de Customer Experience y el Customer Satisfaction ambas en relación con el E-Service Quality en el Online Food Delivery para el Customer Loyalty. Esta investigación se realizará a través de un estudio correlacional con enfoque cuantitativo y de carácter concluyente con un alcance transversal aplicado a 400 personas. / This paper is carried out in a context where a global pandemic due to the Covid-19 virus is located. Based on this, many companies have modified their service processes, for example: restaurants, which used to generate profits with visits in person. In this new situation, the online channel will be evaluated, which has been strengthened in the last year. That is why the variables of Customer Experience and Customer Satisfaction will be studied both in relation to E-Service Quality in Online Food Delivery for Customer Loyalty. This research will be carried out through a correlational study with a quantitative and conclusive approach with a cross-sectional scope applied to 400 people. / Trabajo de investigación

Este proyecto empresarial explora la idea de negocio para la introducción de un restaurante de comida rápida saludable llamado “Pizzas Métricas” en el área de Lima metropolitana. Su actividad principal será la producción, elaboración y comercialización de pizzas artesanales con sabores variados vendidas al peso. Este formato surge de un proyecto en conjunto de los alumnos de la carrera de negocios de la Universidad Peruana de Ciencias Aplicadas (UPC). A partir de las investigaciones se determinó que existe un nicho de mercado de pizzas artesanales no satisfecho por la oferta de restaurantes de comida rápida en Lima metropolitana. La meta es captar al consumidor de pizzas con productos de alta calidad, pero con la diferencia que la presentación será exactamente con el tamaño que el cliente desee. Esto para facilitar la decisión de compra y permitir un acercamiento diferente con el consumidor, al dejarles decidir las dimensiones exactas de su pizza y brindándole la oportunidad de probarla antes de adquirirla. Para su puesta en marcha se necesitará una inversión inicial de S/ 71,678.20; distribuido en maquinaria y equipos S/ 34,080.00, herramientas S/ 2,180.00, muebles y enseres más gastos pre operativos S/ 15,418.200 y finalmente el capital de trabajo S/. 20,000.00. El financiamiento está comprendido; el 50% en un prestamos de terceros y el otro 50% de los aportes de los accionistas. Finalmente, se estima recuperar la inversión en el octavo mes de operaciones. / This enterprise project explores the business idea for the introduction of a healthy fast food restaurant called “Pizzas Métricas” in the area of Lima. Its main activity will be the production, making and selling of artisanal pizzas with various tastes sold by weight. This idea is extrapolated from a mixture of different projects from students of the Peruvian University of Applied Sciences (UPC). From research it has been determined that there is a market niche unfulfilled by the offer of the current fast food restaurants in the Lima area. Our goal is to attract the pizza consumer with high quality products with the twist that the pizza will be exactly the size the customer desires. This will ease the purchase decision and to allow a different approach to the customer by allowing them to decide the exact dimensions of their pizza and allowing them to try it buying it. The initial investment will be for S/ 71,678.20; distributed between machinery and appliances for S/ 34,080.00, tools S/ 2,180.00, furniture and other operational expenses for S/ 15,418.20 and working capital of S/ 20,000.00. The financing will be composed as follows: 50% with a loan from a third party and the other 50% from the contributions of the shareholders. Is estimated that the investment will be recovered by the 8th month of operations. / Trabajo de investigación