Submitted in fulfilment of the requirement for the degree MAGISTER TECHNOLOGIAE in Quality Faculty of Engineering CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2012 / Post apartheid South Africa experienced major economic turbulence with poverty, unemployment and skills shortage, with most manufacturing and other key economic sectors affected by poor productivity and a subsequent downsizing of their labour work force. At the same time, many economic opportunities arose, including the full impact of globalisation, the emergence of China and Africa as economic partners and becoming a full member of the Brazil, Russia, India, China and South Africa (BRICS) economic development group by the year 2010. The government and business communities at large realised the necessity for skills augmentation in order to expedite economic development and alleviate the scarcity of employment opportunities and growth across the major economic sectors. The backdrop of the economic upheaval of 2008 and 2009 placed manufacturing firms under pressure to reconsider their current operational strategies by streamlining their organisations and adopting aggressive lean and cost saving approaches in order to remain competitive. There is a perceived lack of alignment between industry and institutions alike, sometimes resulting in a perception that graduating industrial engineers do not entirely match industry expectations. Thus, it is imperative to explore the articulation and relationship between those industries that rely on the skills of industrial engineering technologists and the graduate industrial engineers with emphasis on the skills expectations as stressed by the national priorities and the academic capacity to meet these skills expectation in today’s competitive professional arena. This perceived lack of alignment between end user requirements and the service provided falls within the ambit of the field of quality management. This study focuses on two main sample groups within two areas of interest: • The industrial engineering student community and their respective academic environments; and • the relevant industrial engineering industry and its working environment. A self-administered questionnaire coupled with a number of interviews is employed in order to gather the required data. Grouped samples, involve the relevant industry employers, students and academic institutions. The research explores the pertinent roles and responsibilities expected of industrial engineers and industrial engineering technologists on entry into the working environment, as compared to the current level of training offered by various institutional bodies as expressed by the South African qualifications authority (SAQA) and the national qualifications framework (NQF). The validation of the analysis and outcomes of the study culminates through the exploration of the following: • The influence of skills levels on productivity within the relevant industrial engineering industries. • The demand and supply of industrial engineering skills. • Skilling industrial engineering graduates for their required roles and responsibilities. • Governing bodies responsible for the curriculation of industrial engineering programmes, offered by institutions of higher learning. The study aims to proffer valuable knowledge by identifying better opportunities for employment in the industrial engineering field, the addition of value towards better industrial engineering schooling and output quality of students emerging from institutions, and lastly superseding earlier misconceived perceptions of industrial engineering.

Skills development is one of the major challenges faced by South Africans, with more than 60 percent of the labour force being unskilled. This affects many industries around the country as are they forced to employ unskilled employees a development which has a negative bearing on the quality of products having a negative bearing on the quality of products. The Plastic Manufacturing Industry in the Eastern Cape Province is a prime example of firms that are affected by the short supply of skilled personnel on the labour market. Required skills range from business skills that are essential for the operating of a business, to technical skills that are essential for the employees who are involved in the production of goods and services. Training in skills has been proven to be a key to success. The primary objective of this study was to undertake an analysis concerning the significance of business skills and training needs for business success. Secondary objectives were to determine whether training in business skills as well as technical skills for the employees, could bring on success to the business. The study further went on to investigate the importance of training programmes for businesses. Research methodology included literature review and an empirical study, making use of the survey method through self-administered questionnaires. The statistical analyses included descriptive statistics, frequencies, Chi-square tests and linear regression and ANOVA. The Cronbach’s alpha was used to measure reliability of the research results. The research findings established that training in business skills and related types of skills was essential for the success of a business. The findings further showed that, due to training, there was improvement in sales, annual turnover, and product quality and employee skills. Recommendations included advice to invest in human capital through training which then should improve the quality of products. Further studies in other regions other than the Eastern Cape Province were recommended.

In the first paper, the effects of trade openness and conflict risk on income inequality are investigated. I obtain that the effect of trade openness on inequality depends on the level of conflict risk. More precisely, there exists a threshold effect: trade openness worsens income inequality in countries where the risk of internal and external conflicts is high. Moreover, I find that countries with higher risk of conflicts are more unequal, and that more ethnically diverse countries increase income inequality. Finally, I obtain that democratic regimes decrease inequality. In the second paper, we analyze the general-equilibrium consequences of property right enforcement in the natural resource sector. Assuming that exclusion requires both private and public enforcement efforts, we compare states that differ by their ability to provide protection services. This ability is referred to as state capacity. We obtain that public protection services can effectively act as either substitutes or complements to private enforcement, and this strongly depends on state capacity. Under low state capacity, an increase in state protection services leads to a drop in national income as labor is drawn away from the directly productive activities. The opposite holds for high-capacity states. As a result, public protection services have an ambiguous effect on national income even though they can unambiguously increase resource rents. In the third paper, we argue that the right to hold dual citizenship can generate important social and economic benefits beyond its political dimension. We assemble a large panel dataset on dual citizenship. We find that in developing countries, dual citizenship recognition increases remittance inflows by US$1.19 billion, GDP and household consumption, and improves child survival. In developed countries, however, dual citizenship recognition decreases remittance inflows by US$1.44 billion, but increases FDI by US$828 billion, raises household consumption, gross capital formation and trade, and provides incentives for skilled workers to move to other countries.

MCur / Department of Advanced Nursing Science / See the attached abstract below

This master thesis deals with the topic of migration of the fresh graduates from Czech Republic to Germany. By means of a qualitative research the decision and reasons to migrate are presented in this thesis like a natural strategy of reaction on decline of an actual situation of young doctors in the Czech health system. The research shows an important role of the non-financial motivating factors. The central topic of research became the social status, especially the prestige and related respect. The reasons for migration are introduced with the theoretical help of the Push and pull factors theory. The understanding of the strategy of decision to migrate as a natural process is related to the theory of Exit, voice and loyalty of Albert Hirschman. The research is based on a series of semi-structured interviews with participants who intend to migrate after the graduation. Since this thesis is focused on the perspective of the main actors of the phenomenon, the migrants, it introduces the diversity of their attitudes to the reasons for migration. The main finding is the importance of the role of respect in the particular everyday situations, which is reflected in the several of ascertained types of motivating factors to migrate. The research also discovered the particular meanings of the motivational...

Die Region Südwestsachsen wird von kleinen und mittleren Industrieunternehmen (Industrie-KMU) geprägt. In der vorliegenden Arbeit wird gezeigt, dass der wirtschaftliche Erfolg dieser Unternehmen maßgeblich von deren Exportgeschäft abhängt. Eine solche große Bedeutung des Außenhandelsgeschäfts verlangt von den Beschäftigten der Unternehmen spezielle Qualifikationen ab. Diese Dissertationsschrift versucht, diese sog. „internationalen Qualifikationen“ durch die Untersuchung ausgewählter Unternehmen und industrienaher Dachorganisationen und Verbände sowohl zu charakterisieren als auch qualifikatorische Defizite in den Unternehmen aufzuzeigen und mögliche Lösungsstrategien anzuregen.

No description available.

Financial services institutions invest in self–service technologies for various reasons. These include the demands to rationalise costs and to meet the channel preferences of a „technology- savvy‟ client base. Some advantages of self–service technologies (“SSTs”) include the optimisation of staff activities and faster and improved customer services. Retail banks experience various migration-related costs when migrating customers to an SST environment; in terms of both branch infrastructure and the development of employee skills. Some customers continue to favour face-to-face service interactions, which necessitates an identification and evaluation of the necessary skills required by employees to facilitate this migration process. This study aims to both identify and classify the requisite skills needed by financial services professionals to enable them to migrate customers from physical to electronic service channels; including ATMs. With the appropriate training and competencies, employees can guide customers more effectively through the migration process in a non-judgemental way. This would, in turn, address the lack of self-service technology understanding among customers in the longer term. The lack of support from skilled service employees has, in many instances, led to customers paying higher transactional fees and experiencing inconvenience at physical channels, thereby resulting in overall lower self-service usage. / Business Management / DBL

Text in English / This study examines the successes and limitations of the Competency Passport (CP) for the empowerment of unemployed citizens in Bosnia and Herzegovina (BiH). The CP was designed to identify formally, informally and non-formally acquired competencies of people with the help of a counsellor. In the process, the CP uses the asset-based approach which focuses on the strengths of people. The investigation was conducted on the basis of qualitative interviews and a focus group discussion. The results have shown that the CP was able to identify competencies and, thereby, has helped to increase the self-confidence of people. In the area of employment, the impact of the CP showed some limitations as it was not yet sufficiently recognized by the society of BiH. Employers have given little feedback on the CP. The public sector, especially, needs a paradigm shift in the recognition of informally and non-formally acquired competencies by the CP. / Development Studies / M.A. (Development Studies)

Financial services institutions invest in self–service technologies for various reasons. These include the demands to rationalise costs and to meet the channel preferences of a „technology- savvy‟ client base. Some advantages of self–service technologies (“SSTs”) include the optimisation of staff activities and faster and improved customer services. Retail banks experience various migration-related costs when migrating customers to an SST environment; in terms of both branch infrastructure and the development of employee skills. Some customers continue to favour face-to-face service interactions, which necessitates an identification and evaluation of the necessary skills required by employees to facilitate this migration process. This study aims to both identify and classify the requisite skills needed by financial services professionals to enable them to migrate customers from physical to electronic service channels; including ATMs. With the appropriate training and competencies, employees can guide customers more effectively through the migration process in a non-judgemental way. This would, in turn, address the lack of self-service technology understanding among customers in the longer term. The lack of support from skilled service employees has, in many instances, led to customers paying higher transactional fees and experiencing inconvenience at physical channels, thereby resulting in overall lower self-service usage. / Business Management / DBL