In the first chapter is defined the fundamental concept of low cost airlines. Second and third section is dedicaded to history, creation and sequential developement of theese carriers and as well their characteristics. Following part is attended to airline traffic and its importance for tourism. In the last most extensive section, is analysed the influence of airline industry on tousim in the Czech Republic, at firts in general view of low cost carriers and tourism and further is this influence searched and analysed through three concrete airlines and four chosen regions.

Diplomová práce se zaměřuje na marketingovou strategii Turkish Airlines, který je nejlepší evropský letecký dopravce s jeho hlavní základnou v Istanbulu na letišti Atatürk. Práce taktéž zahrnuje rozbor leteckého průmyslu a navrhuje marketingový přístup pro rozvoj povědomí a zvýšení prodeje společnosti Turkish Airlines. Diplomová práce se skládá ze tří částí teoretické, praktické a návrhové části.

Leasing är idag en av de största finansieringskällorna och i synnerhet för branscher med hög kapitalintensitet. Redovisningen av leasing har länge reglerats av standarden IAS 17 som exkluderar operationella leasingavtal från balansräkningen. Enligt den nya leasingstandarden IFRS 16 måste alla leasingavtal redovisas på balansräkningen från och med den 1 januari 2019. Då leasingavtal måste kapitaliseras förväntas IFRS 16 ge markanta effekter på redovisningen, i synnerhet för kapitalintensiva branscher som flygbranschen.  Syftet med studien har varit att undersöka hur kapitalstruktur och nyckeltal har påverkats sedan implementeringen av den nya leasingstandarden IFRS 16. För att uppnå studiens syfte har en kvantitativ metod använts där finansiella rapporter från 19 europeiska flygbolag har samlats in. Utifrån de finansiella rapporterna har nyckeltalen skuldsättningsgrad, EBIT, EBITDA och ROA beräknats som sedan har skapat grunden till en statistisk analys. För att svara på syftet har fyra hypoteser formulerats som har testats genom Wilcoxons teckenrangtest och t-test. Studien bidrar med en tvådelad bild av hur IFRS 16 anses ha påverkat kapitalstruktur och nyckeltal. Resultat som ligger i linje med studiens hypoteser är skuldsättningsgrad samt ROA som ökar respektive minskar mellan räkenskapsåren 2018 och 2020. Det går dock inte att påvisa samma resultat i testen mellan räkenskapsåren 2018 och 2019. Resultaten för EBIT och EBITDA talar emot studiens hypoteser genom att påvisa signifikanta minskningar mellan räkenskapsåren 2018 och 2020. Liknande resultat kan indikeras för EBIT och EBITDA mellan räkenskapsåren 2018 och 2019. / Leasing is today one of the largest sources of financing and especially for industries with high capital intensity. The reporting of leases has long been regulated by the IAS 17 standard, which excludes operating leases from the balance sheet. According to the new leasing standard IFRS 16, all leasing agreements must be reported on the balance sheet from 1 January 2019. When leasing agreements must be capitalized, IFRS 16 is expected to have significant effects on the accounts, especially for capital-intensive industries such as the aviation industry. The purpose of the study has been to examine how capital structure and key ratios have been affected since the implementation of the new leasing standard IFRS 16. To achieve the purpose of the study, a quantitative method has been used where financial reports from 19 European airlines have been collected. Based on the financial reports, the key ratios debt-to-equity ratio, EBIT, EBITDA and ROA have been calculated, which has then formed the basis for a statistical analysis. To answer the purpose, four hypotheses have been formulated that have been tested through Wilcoxon signed rank test and t-test. The study provides a two-part picture of how IFRS 16 is considered to have affected capital structure and key ratios. Results that are in line with the study's hypotheses are the debt-to-equity ratio, which increases and ROA, which decreases between the financial years 2018 and 2020. However, it is not possible to demonstrate the same results in the tests between the 2018 and 2019 financial years. The results for EBIT and EBITDA contradict the study’s hypotheses by showing significant reductions between the financial years 2018 and 2020. Similar results can be indicated for EBIT and EBITDA between the financial years 2018 and 2019.

No description available.

京都大学 / 新制・課程博士 / 博士(経済学) / 甲第24961号 / 経博第675号 / 新制||経||304(附属図書館) / 京都大学大学院経済学研究科経済学専攻 / (主査)教授 黒澤 隆文, 准教授 IVINGS Steven, 教授 坂出 健, 教授 Stokes Ray / 学位規則第4条第1項該当 / Doctor of Economics / Kyoto University / DFAM

No / The article focuses on emotional labour and self-identity at the Irish-owned Aer Lingus airline from 1998 to 2008. It has been suggested that emotional labour is likely to be an increasingly important feature of frontline service jobs. However, in this case management has reduced the level of emotional labour requirement while work organization, recruitment policy and training have changed to focus on sales and lower labour costs, intensifying workloads and reducing cabin crew autonomy. Although some may suggest that a reduction in emotional labour requirement would be a positive outcome for employees, this is not how it has been perceived by some cabin crew. Long-serving cabin crew in particular see these changes as an attack on their professionalism and a challenge to their identity as skilled emotion workers.

Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. However, meeting customer demands and delivering high-quality service, beyond the mere price factor, is still crucial for an airline’s survival. Previous literature has focused on the interactive marketing aspect between employees and passengers when it comes to service quality and customer satisfaction. Today, there is a gap between what management does to satisfy its employees. This research will evaluate what should be done by management in order to meet customer expectations and perform an excellent service.   Purpose: The purpose of this study is to determine how Germania’s management inhibited its employees in delivering superior service quality and how distributed communication within the Service Marketing Triangle negatively affects the Internal Marketing Model. The study’s empirical findings contribute to existing internal marketing literature and result in an extension of the Internal Marketing Model according to Ahmed and Rafiq (2002).   Method: A qualitative method consisting of semi-structured interviews with four former airline employees and two focus groups of 13 students was applied. This setup gives insight into both the consumer and employee perspective. Additionally, to handle the great amount of data, a thematic analysis was applied.   Conclusion: This study shows how Germania inhibited its employees from performing their work and deliver the service quality that was expected by customers. These inhibitions were mainly found in the tools that the company provided. The shortcomings can be found within the Service Marketing Triangle and an extension of the Internal Marketing Model is concluded from these. The findings and existing theory prove, that employee motivation, job satisfaction and employee empowerment are crucial aspects when it comes to meeting customer expectations and hence, delivering excellent service. The degree of the employees’ empathy, competence, and professionalism determine, whether the customer is satisfied and whether they are loyal to the airline.

A presente tese apresenta proposições para o desenvolvimento e aplicação de técnicas de mineração de textos, de modo a contribuir para a gestão de operações nas áreas médicas e de negócios. Os objetivos desta tese são: (i) identificar e estruturar técnicas de mineração de texto, de modo a elaborar um método para prever internações de pacientes provenientes de emergências hospitalares, tendo como base somente os registros textuais não estruturados escritos por médicos durante o primeiro encontro médico-paciente; (ii) comparar previsões realizadas pelo método proposto no objetivo (i) com análises médicas realizadas por humanos, de modo a verificar se computadores podem atuar de forma autônoma na tarefa de previsão de internações de pacientes provenientes de emergências hospitalares; e (iii) identificar e estruturar técnicas de mineração de texto, de modo a elaborar um método para prever a satisfação de clientes de companhias aéreas, tendo como base as avaliações escritas e publicadas por passageiros na internet. Os métodos propostos utilizaram diferentes técnicas de mineração de textos, sendo validados por estudos de caso. Em relação à área médica, o método proposto pode realizar previsões em tempo real sobre a necessidade de leitos, ajudando as equipes de gerenciamento de leitos a melhorar os processos de fluxo de pacientes. Além disso, verificou-se que tanto médicos (iniciantes ou experientes), quanto máquina, tiveram desempenhos semelhantes na tarefa de previsão de internação de pacientes. Já em relação à área de negócios, o método proposto permitiu extrair dimensões de satisfação de avaliações online, além dos sentimentos associados a elas, considerando diferentes perfis de passageiros, serviços e períodos de tempo. Desta forma, foi possível prever a recomendação de companhias aéreas baseado nas avaliações escritas por passageiros. / This dissertation presents propositions for the development and application of text mining techniques, in order to contribute to operations management in the medical and business areas. The objectives of this dissertation are: (i) identify and structure text mining techniques, in order to propose a method to predict admissions of patients from hospital emergencies, based only on unstructured textual records written by physicians during the first encounter with patients; (ii) compare predictions made by the method proposed in objective (i) with medical analyses carried out by humans, in order to verify if computers can work autonomously in predicting hospitalizations of patients coming from hospital emergencies; and (iii) identify and structure text mining techniques to develop a method for predicting airline customer satisfaction based on online customer reviews. The proposed methods used different text mining techniques, being validated by case studies. Regarding the medical area, the proposed method was able to perform real-time forecasts about the need for beds, helping bed management teams to improve patient flow processes. In addition, it was found that both physicians (novice or experienced) and machine had similar performances in predicting patient hospitalization. In relation to the business area, the proposed method allowed to extract satisfaction dimensions of online customer reviews, as well as sentiments associated to them, considering different profiles of passengers, services and time periods. It also enabled the prediction of airline recommendation based on online customer reviews.

<p>The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill airlines. In these conditions, traditional airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service airlines formed alliances or networks to expand the route network and to increase efficiency. Although joint actions of airlines within alliances started to grow, full-service airlines continued to report losses in the weak business environment, in which the low-cost airlines were growing. This thesis aims at identifying the strategic decisions the European traditional airlines have made during the recent downturn in the industry and how the case companies perceive customer value in the alliance they are members of. In order to conduct this study, the authors have chosen two airline companies from two large European alliances. Interviews have been used as a main information source. Interviews were conducted with managers of companies, which at the same time were representatives of companies in the respective alliances. The secondary material such as previous interviews, annual reports of companies, recent studies in thefield, were used as complementary data. Findings and analysis at the end are introduced in response to general market situation, and as a company - alliance information.</p>

The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill airlines. In these conditions, traditional airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service airlines formed alliances or networks to expand the route network and to increase efficiency. Although joint actions of airlines within alliances started to grow, full-service airlines continued to report losses in the weak business environment, in which the low-cost airlines were growing. This thesis aims at identifying the strategic decisions the European traditional airlines have made during the recent downturn in the industry and how the case companies perceive customer value in the alliance they are members of. In order to conduct this study, the authors have chosen two airline companies from two large European alliances. Interviews have been used as a main information source. Interviews were conducted with managers of companies, which at the same time were representatives of companies in the respective alliances. The secondary material such as previous interviews, annual reports of companies, recent studies in thefield, were used as complementary data. Findings and analysis at the end are introduced in response to general market situation, and as a company - alliance information.