台灣本身製造、設計、研發能力對於世界高科技產業的貢獻來說，已成為不可或缺的國際分工供應鏈體系，台灣製造的品質與聲譽，影響全世界各地消費者在採購時的決策。 本研究的主題是探討台灣國家品牌價值傳遞模式的過程，台灣政府、產業、企業與相關組織，致力於往建立台灣國家品牌的道路上前進，但到目前為止，整體台灣國家品牌的建立概念並未被強調，因此本研究從Michael Porter教授（1990）提出的價值鏈延伸到品牌價值傳遞模式，以同樣建立核心競爭力的觀點，不同於Porter應用於企業的分析觀點，套入Simon Anholt (2005)提出的國家品牌指標六要素，探討台灣國家品牌價值傳遞模式，並以Milan Zeleny教授（2006）提出的輔助資本型態：人為資本、人力資本、社會資本與自然資本重視與累積的相關成果，觀察台灣國家品牌建立過程中，著重台灣製造、創新台灣、品牌台灣、文化創意與地方城市的不同提升台灣國家品牌形象的活動，建構台灣國家品牌發展的價值傳遞模式。 研究結果建構出概念性的台灣國家品牌價值傳遞模式，並發現在台灣國家品牌價值傳遞模式的發展，須憑藉台灣本身的自然資本、人為資本、人力資本、社會資本四項輔助資本；目前台灣國家都會樣態的發展型態，逐漸強調自然資本與社會資本的重要性。 而台灣國家品牌價值傳遞模式的過程中，政府須扮演強大角色，建立由上到下規畫統籌，多元性的鼓勵與資助台灣國家品牌發展，由統一的發展單未來統合國家發展品牌的資源，但目前尚無一致的共識與主要的推動單位來規畫執行。 其中必須注意的是，打造國家品牌不是虛浮其外表，要建構強而有力的國家品牌前，要有國家品牌價值傳遞模式的過程，強化國家品牌塑造時的特色與競爭力。因此，各階段的未來發展應向下扎根、連結左右資源，並向上提升以建立台灣國家品牌形象，打造台灣國家品牌競爭 / Taiwan has been playing an important role in the world supply chain. Not only the capability of manufacture, but also design and the R&D are the reputation of “Made in Taiwan” which implants and affects the process of decision making in every customers’ mind. The main purpose of thesis is to develop and discuss Nation Brand of Taiwan, from the view of the Taiwan government, corporate and related institutions, in order to figure out whether the new emerging Nation Brand has been emphasized or not. After research framed the concept of Taiwan Nation Brand Net, extending from the theory of value chain of Prof. Michael Porter (1990), research selected five main activities: Made in Taiwan, Innovative Taiwan, Brand Taiwan, Culture and Creative Taiwan and City and District Taiwan, and Support Capital: Human Capital, Intelligence Capital, Social Capital and Nature Capital to analyze Taiwan Nation Brand Strength and Weakness by using the Nation Brand Hexogen proposed by Simon Anholt (2005). The finding of the thesis that Taiwan has been toward the way of building Taiwan Nation Brand and Taiwan has been increasingly emphasized the importance of the Social Capital and Nature Capital since Taiwanese government promoted the development of culture and creative industry. However, Taiwanese government is still in the beginning stage to build up the Taiwan Nation Brand. The necessary step for Taiwanese government has to leverage all resources from the related institutions of the government and reach the consistent concept of Taiwan Nation Brand to plan and execute overall process. Finally, the Branding Taiwan Nation Brand process would increase the competitiveness and Taiwan Nation Brand image of Taiwan.

本文的目的在於說明國家形象和企業聲望的重要性，以及二者對國家競爭力的影響，並且針對如何改善台灣國家品牌計畫以提高它的形象建直一個模型。該模型強調在國家品牌計畫中，社群媒體所扮演的重要角色。由於社群媒體愈趨普及與廣泛使用，社群媒體將形成很大的可能性以凝聚民意。 本文主要分析材料分為兩個部分。其一，透過分析機關團體和群眾所編寫的聲望排名列表的內容，所收集到的原始數據，並且該數據也包括一項透過Facebook分析以觀察品牌貫徹的研究；其二，透過社群媒體與形象形成有關的研究著作、網站與書籍等文獻回顧，所收集的補助數據。 原始數據顯示大眾對於在技術媒體網站上建立產品排名有很大的興趣，而且在這些網站上的排名通常與一般機關團體排名有顯著不同，且以Facebook為材料分析顯示，台灣企業的品牌貫徹與全球最有聲望的企業並未有很大的差別。另外，輔助數據也顯示形象與聲望的重要性，以及社群媒體確有極高的可能對象與聲望生高度影響。 由於數據可見，台灣在技術開發和產品質量方面確有良好的形象，本文進一步指出，台灣應該集中這些功能，二非僅是推廣旅遊景點，方能改善國家形象的諸多方面。作為這項研究的結果，本文對於台灣以及和台灣具有相似特徵的其他國家，提出一個較能妥善貫徹國家品牌的模型。該模型強調國家與企業之間合作的必要性，進以改善雙方的形象與聲望。此外，該模型也指出，利用社群媒體提供的工具將有效地達成品牌貫徹。 / The purpose of this paper is to illustrate the importance of national image and corporate reputation and the interrelating power of the two on national competitiveness. In addition I hope to develop a model for the improvement of Taiwan’s nation branding project. The model points to the relevance of Social Media channels in nation branding projects. As a consequence of its increasing popularity and extensive usage, Social Media offers great opportunities for the reformation of public opinion. Data has been collected through a comprehensive literature review of research papers, websites and books on the two major subtopics: Social Media and image construction. Besides, analyses of reputation ranking lists prepared by organizations and the public were conducted. In addition, the paper also includes research through Facebook to examine branding practices. The research demonstrated the relevance of image/reputation, moreover the wide-ranging possibilities inherent in Social Media for exertion of influence. The data also showed that there is a broad public interest in product rankings of Tech Media Websites and that the top companies of those are usually distinct from the favorites of the official listings. The Facebook research did not show relevant differences between nation branding practices of the Taiwanese and the most reputable companies worldwide. The data showed that Taiwan has a good reputation in terms of technological development and product quality. This paper states that Taiwan should concentrate on these features instead of the promotion of tourist attractions, as a spillover effect will eventually lead to improvements in all aspects of national image. Based on the results of the study, this paper includes a nation-branding model for Taiwan and for other nations with similar characteristics to Taiwan. The model emphasizes the necessity of collaboration between the state and the corporate sphere in order to improve the image of both. Additionally, the model illustrates that an effective nation-branding project needs to exploit the tools provided by Social Media.

本文從分析國際環境的變化開始，在資訊傳播科技的進步和國際社會價值觀的變化中，整理出國家管理國家形象的三種方法：國際宣傳、公眾外交和國家品牌。本文將公眾外交和國家品牌作結合，建構出本論文的主題：「國家」行銷。 由於目前並沒有實例可證明「國家」行銷的效用，故只能從美國的失敗案例中，說明「國家」行銷的重要性。接著，本文以中國對美國發動公眾外交的個案為例，測試該模式的「描述」能力，並加以「解釋」中國行動背後的原因，最後「研究」中國公眾外交的發展。 本論文主要的研究成果有四：第一，是從文獻的討論中，指出「國際宣傳」與「公眾外交」的差異。第二，是蒐集1965年至2005年間，學界討論公眾外交的變化。第三，是建構一套「國家」行銷分析架構，試圖描述、解釋並研究一國公眾外交政策的發展。第四，是以中國的公眾外交為例，補足目前學術界在亞洲個案上的空缺。 / This thesis paper drew four conclusions: (1) illustrated the difference between “international propaganda” and “public diplomacy” (2) collected and cataloged different definitions of “public diplomacy” (3) established the analytical model－the marketing of “nation”, trying to describe, explain or predict the whole scenery of “public diplomacy” (4) taking the public diplomacy of People’s Republic of China(PRC) for example, examined the effectiveness of the marketing of “nation”.

因應時代的改變，構成國家實力的資源也跟著改變。不同於自然資源、軍事力量、經濟或科技實力等有形的力量，文化資源以價值觀念為核心，是經濟發展的要素之一，也是柔性權力發展的重要基礎。創意產業，是目前全球新興的產業，透過創意產業對於外交上的幫助能強化國家的柔性力量，為國家塑造良好形象，並促進國家經濟利益。 本文以「創意產業作為俄國一項柔性權力」的角度為出發點，思考電影與文化觀光中所體現出的俄國價值與俄國文化，結合文化創意產業創新的概念，如何提升並發揮作用影響國家品牌形象。 透過國家品牌指數及相關國際指標可以得知，俄國成功藉由電影與文化觀光對外國公眾展現文化吸引力，傳達文化精神並提升國家品牌形象。因此，本文研究發現有以下幾點：第一，俄國創意產業作為一種柔性權力，以俄羅斯文化為因子散播並影響著世界。第二，文化吸引力為俄羅斯重要資產。俄羅斯的電影及文化觀光的文化吸引力使得外國公眾能受到吸引而心生嚮往，產生認同感；第三，國家扮演創意產業發展的關鍵推手。藉由俄國政府的主導，使得俄國創意產業能順利與國際接軌，發揮柔性力量；第四，柔性權力可建構出國家品牌形象，讓外國公眾對於俄國的印象不再只有軍事與核武等剛性力量，俄羅斯文化在國際上也具有不容小覷的影響力。 / In respond to the era of changes, the resources that constitute a nation's strength change accordingly. Unlike tangible forces such as natural resources, military power, economic or scientific technological strength, etc., cultural resources have sense of value as its core, and is one of the elements in economic development and also the important basis for the development of soft power. The creative industry is currently an emerging industry around the globe. Through the creative industry, the diplomatic assistance can help strengthen the country's soft power by adding a good image of the country and promoting national economic interests. This paper uses the perspective of "Creative industry as one of Russia’s soft power" as the starting point to reflect on how Russian values and culture expressed in film and cultural tourism, combined with the concepts of the innovation in cultural creative industry, can enhance and influence its national brand image. Through Nation Brands Index and the relevant international indexes we can have learned that Russia successfully exhibits its cultural attraction to the foreign public through cinema and culture, conveys its cultural spirit and enhances its national brand image. Therefore, this paper is meant to study and discover the following: First, Russia’s creative industry is used as a soft power to spread Russian culture as a factor and influence the world; Secondly, cultural attraction is an important asset for Russian. The cultural attraction of Russian films and culture tourism can attract the foreign public and create a sense of longing and a sense of identity; Thirdly, the country plays a key force behind the development of the creative industry. Being led by the Russian government, the Russian creative industry can thereby successfully connect with its international counterparts and bring soft power into play; Fourthly, the soft power can construct a nation’s brand image. It gives the foreign public an impression of Russia not only about hard power like military and nuclear weapon etc.; Russian culture also has influences, which are not to be underestimated internationally.