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Att skicka rätt agent till rätt uppdrag är fundamentalt för förmedlingsbolag. För att garantera att detta sker på ett effektivt sätt utvecklade Fasbros IT tjänsten ARUBA som rangordnar en uppsättning agenter efter deras restid till ett uppdrag. Detta genomfördes med hjälp av Google Maps- och GraphHopper Directions API:er. ARUBA är ett back-end system. Systemet tar emot ett JSON-objekt som innehåller ett uppdrag och en lista agenter, dessa agenter sorteras efter kortast restid till uppdraget. Resultatet sparas i en lista som returneras som ett JSON-objekt. Systemet klarar av att hantera tusentals agenter och är robust så att den klarar av att fortsätta arbeta även ifall en av dess två API:er blir otillgängligt. Koden är väldokumenterad och har en god grund för att kunna vidareutvecklas av intressenten. Det är simpelt att utöka mängden API:er som används och samtidigt behålla robustheten i applikationen. ARUBA skapades i syfte att visa intressenten att deras nuvarande system kan förbättras i funktionalitet, effektivitet och precision. / Sending the best agent to the most fitting mission is fundamental for any company. To guarantee that this is done efficiently, Fasbros IT have created the ARUBA service that ranks a group of agents based on their respective traveltimes to a mission. This was done by the means of existing Google Maps and GraphHopper API:s. ARUBA operates as a back-end service that communicates with a separate interface that sends and receives information from it in form of JSON-objects. A mission and a list of agents are received and a ranked list of the agents based on their traveltimes to the mission is the output of ARUBA. The service is able to handle thousands of agents and is robust in the sense that it is able to switch between API:s in order to keep running in case one of the them isn’t responding. The code is thoroughly documented and stands on a solid base that is easily developable by the stakeholder. It is easy to increase the amount of API:s that are used and still maintain the robust ability of the system. ARUBA was created in order to prove to the stakeholder that their current system could be improved in its functionality, efficiency and precision.

Many creole languages have been studied by linguists and anthropologists alike in order to gain a better understanding as to their formations and social status within their respective cultures. Theories such as the Language Bioprogram hypothesis created by Derek Bickerton researched explicitly the genesis of creoles, primarily the creoles in Guyana and Hawaii. Although many creole languages are the main vernaculars of many cultures, they are often seen as having a lower status than the official language, usually a European language. Papiamentu, a language spoken in Aruba, Curacao, and Bonaire, has carried a prestige that many other creoles do not possess; it is spoken by everyone on the islands. There are no class divides that determine what, when, and where the language can be used. It is accepted by the majority on the islands and has gained the status as an official language in March 2003 in Aruba and in March 2007 in Curacao and Bonaire. Although it encompasses this status, Papiamentu is still not accepted in every faction on the islands. It is not the language of instruction in the educational system and official government documentation is still written in Dutch. This research explored the issues of Papiamentu's social status on the islands and has correlated it to its use in several sectors in Aruba and Curacao. Primary research was carried in Aruba and Curacao for six weeks. Interviews along with participant-observation tackled issues such as Papiamentu's presence in education, how Papiamentu was used during childhood, Papiamentu in relation to other languages on the islands, and the use of Papiamentu within the media. This research was executed to acquire a better insight into the perceptions of Papiamentuss social status and whether these perspectives have a profound effect on its usage.

Although it is not traditionally considered part of the “Spanish-speaking world,” Aruba has a significant population of Spanish-speakers due to both tourism and immigration from Latin America. Recognizing the significant presence of Spanish in Aruba, this investigation will focus on contact between Spanish and Papiamento, an Iberian-lexified Creole language that is both one of the two official languages of the country—the other one is Dutch—and the primary language of the local Aruban population. This dissertation has two main goals: (1) to identify the contact features of Aruban Spanish transferred from Papiamento along with the linguistic and non-linguistic factors (tourism, education) that condition their appearance and, (2) to contextualize Aruban Spanish in the broader Caribbean context issues of identity in Aruba. Several methodological strategies were utilized to carry out this research. Six linguistic features were studied and analyzed in the Spanish spoken by Arubans: two phonological features (/r/ and word-final -/s/) and four morphosyntactic features (the pluralization in the noun phrase and past tense, subjunctive mood and aspect in the verb phrase). Through sociolinguistic-style interviews and additional elicitation tools such as the reading of a short text and a word list, a translation activity, a grammatical judgement test and a sentence completion activity, data from 14 participants were collected, transcribed and analyzed. Although the research uses techniques and strategies employed in variationist sociolinguistics, the research questions that guide this project deviate from the statistical analysis that structure Labovian sociolinguistic research. The frequency-based analysis used in this dissertation determined that the realization of the studied features, except for the past tense, exhibit patterns that diverge from those of other Caribbean Spanish varieties. Social factors such as the frequency of Spanish use, occupation in or outside of tourism, context of language acquisition, level of education and gender presented varying effects in the favoring of Papiamento transfer in the Spanish spoken Aruba. Overall, a reduced frequency of Spanish use, occupations in fields with little to no contact with Spanish-speakers, limited exposure to authentic Spanish during acquisition, an increased exposure to the norms of standard Spanish through education and female gender favored increased realizations of Papiamento transfer in the Spanish of the Aruban participants. This dissertation concludes that linguistic transfer from Papiamento contributes to differentiating Aruban Spanish from other varieties spoken in the Caribbean. In Aruba, Spanish is not an official language, and the country’s social history is distinct from the colonial legacy of other Spanish-speaking Caribbean countries. Thus, Spanish becomes a tool of constructing a divergent identity, unique from that of individuals from other Spanish-speaking Caribbean nations. / Spanish

Bakgrund: Arbetsmarknaden har förändrats och majoriteten av den personalomsättning som sker idag är så kallad frivillig omsättning. Dessa frekventa och frivilliga jobbyten har blivit känt som begreppet job hopping, vilket leder till att chefer måste hantera konsekvenserna av en hög personalomsättning. En hög personalomsättning leder vidare till ämnet kompetensförsörjning, vilket blir en avgörande del för organisationens fortsatta funktion. Syfte: Syftet med studien är att undersöka hur chefer hanterar fenomenet job hopping. Studien kommer att fokusera på att organisationen kan säkerställa att rätt kompetens finns och är konkurrenskraftig. Metod: Studien har tillämpats med en kvalitativ metod där semistrukturerade intervjuer genomförts för att besvara frågeställningen. Uppsatsen är byggd utifrån en tematisk analysmetod där citat från respondenterna valdes som koder för att identifiera teman. Genom intervjuerna har sedan empirin sammanställts. Empiri: I empirin presenteras respondenternas svar utifrån de gjorda intervjuerna, där de sammanställs av författarna i form av citat och kortare sammanfattningar. I den avslutande delen av empirin sammanställs en kortare summering av empiriavsnittet. Analys, diskussion och Slutsats: Empirin har sedan bearbetats i uppsatsens analysdikussion där den ställs emot den teoretiska referensramen. Slutsatsen belyser hur cheferna hanterar job hopping samt hur de påverkas eller ej, och leder sedan fram till att besvara frågeställningen. Vidare ges förslag till fortsatt forskning för att ytterligare studera ämnet. / Background: The labor market has changed and the majority of personnel turnover that occurs today is so-called voluntary turnover. These frequent and voluntary job changes have become known as the concept of job hopping, resulting in managers having to deal with the consequences of high staff turnover. A high staff turnover leads further to the subject of competence supply, which becomes a decisive part for the continued functioning of the organization. Purpose: The purpose of the study is to investigate how managers handle the phenomenon of job hopping. The study will focus on the organization being able to ensure that the right competence exists and is competitive. Method: The study has been applied with a qualitative method where semi-structured interviews were conducted to answer the question. The essay is based on a thematic analysis method where quotes from the respondents were chosen as codes to identify themes. The empirical evidence has then been compiled through the interviews. Empirics: In the empirics, the respondents' answers are presented based on the interviews conducted, where they are compiled by the authors in the form of quotes and shorter summaries. In the concluding part of the empirical work, a shorter summary of the empirical section is compiled. Analysis discussion and Conclusion: The empirical evidence has then been processed in the essay's analysis discussion, where it is set against the theoretical frame of reference. The conclusion highlights how managers handle job hopping and how they are affected or not, and then leads to answering the question. Furthermore, suggestions are given for further research to further study the subject.

Abstract  Background:   The main aim of the research is to focus on the market potential of the cosmetic brands in the market of Aruba, Bonaire and Curacao (ABC islands). These islands are located in the Caribbean Sea in front of the coast of South-America. Before starting to expand, international companies first search for potential suitable markets to invest in. This thesis attempts to find out if there is a potential market for the cosmetic products of the companies on the ABCislands. 　 Purpose: The purpose of the Master thesis is to find out if there is a potential market for new cosmetic products on the ABC islands. To achieve the purpose, the research addresses the market potential analysis.  Conclusion:   The market of Aruba and Curacao offer a great number of potential clients and a good future prospect. These findings are also supported by research that was conducted in 2007 by the Icongrouponline.  Majority of the consumers on the islands are willing to try new professional cosmetics products. Additionally, the tourism industry plays an important role when assessing the market potential on these islands for professional cosmetics products.  Key words:   Internationalization, market selection, market potential and development, entry mode, cosmetics products, Aruba, Bonaire, Curacao

One reason for the restaurant industry's myriad personnel problems is implicit in the paucity of research dealing with food service personnel# A number of studies suggest that the physical and psychological needs of the food service worker are grossly neglected. This is a study to provide current data descriptive of the occupational self-image of service personnel employed in restaurants in Aruba, and provide a beginning exploration of selected components of their occupational self-images. The design was formulated to answer three broad questions: (l) What are the characteristics of self-image of service personnel employed in restaurants in Aruba? (2) Is the occupational self-image of these employees positive or negative?, and (3) What are the possible implications of the characteristics of these restaurant service personnel? One hundred and sixty-five employees were interviewed covering the two restaurant categories: the free standing and the restaurants that are part of hotel operations. The questionnaire utized contained six instruments designed to describe or measure selected aspects of the occupational self-image of these restaurant employees. A Likert-type scale was constructed to measure the restaurant service personnel over-all occupational self-image. This scale was then utilized to explore the relationship between each of the components of the occupational self-image and its association with more positive and more negative occupational self-images. The over-all occupational self-images of the restaurant service personnel were found to be quite positive. This finding is supported by previous empirical investigations. The findings contradict the impression gained from simplistic and often erroneous "hear-say ". The occupational self-image appears to be a complex concept which summarizes a variety of attitudes and cannot be inferred or measured on the basis of one aspect of an occupation.

Det anonyma företaget är ett IT-tjänsteföretag som utför IT-tjänster efter kunds behov. De fick för några månader sedan en internetleverantör som kund. De sköter konfigurationen av internetleverantörens routrar och switchar som sen skickas till internetleverantörens företagskunder. Arbetet går ut pa att uppgradera operativsystem på routrar och switchar samt lägga till filer och sedan skicka produkt till internetleverantörens slutkund. Filer och operativsystem skiljer sig åt beroende på vilken typ av router och switch som ska uppgraderas. Arbetssättet idag är ineffektivt och det blir en del fel då man idag arbetar med USB minnen. Målet med detta arbete är att effektivisera deras arbetssätt genom att lagra alla filer på en TFTP server istället för på USB minnen. Ett skript ska skapas med språket VB script som automatiserar konfigurationen av routrar och switchar. Terminal för att kunna kommunicera med router/switch är SecureCrt. Personal på Företaget har sagt att det i snitt tar ca 15 minuter att konfigurera en router manuellt. Man kör endast en åt gången pga. kvalitetssäkring och man måste sitta framför skärmen under hela förloppet då man konfigurerar manuellt. Resultatet av mitt arbete ledde till en effektivisering. Tiden det tar att konfigurera en router hamnar pa samma tid, ca 15 minuter, dock kan man köra flera samtidigt men pga. platsbrist så kan de köra max två åt gången samtidigt som man inte behöver sitta framför skärmen då skriptet sköter all konfiguration. Det blev också säkrare att köra då man slipper leta efter rätt USB minne till motsvarande enhet. / The anonymous company is an IT company that performs IT services according to customer needs. They got an internet provider as a customer about a couple of months ago. They manage the configuration of the ISP's routers and switches, which are then sent to the ISP's corporate customers. The work involves upgrading operating systems on routers and switches as well as adding files and then sending the product to the ISP’s end customer. Files and operating systems differ depending on the type of router and switch to be upgraded. The working method today is inefficient and there can be some errors when working with USB memory sticks today. The goal of this work is to improve and make their operation more effective by storing all files on a TFTP server instead of on USB storage. A script will be created with the language VB script that automates the configuration of routers and switches. The terminal for communicating with the router/switch is SecureCrt. Staff at the company have said that it takes on average about 15 minutes to manually configure a router. You only configure one at a time due to quality assurance and you have to sit in front of the screen throughout the process when configuring manually. The result of my work led to an efficiency improvement. The time it takes to configure a router ends at the same time, about 15 minutes, however, you can run several units simultaneously but because of lack of space, they can run a maximum of two at a time, while not having to sit in front of the screen as the script handles all configuration. It also led to lesser errors as you do not have to look for the correct USB memory for the corresponding device.

Negative media coverage can have a significant impact on the image of a country and can be detrimental to tourism-dependent areas. This study examined the newspaper coverage of Aruba 2 years before and after American tourist Natalee Holloway disappeared while vacationing with fellow classmates on a class trip. A content analysis of 400 major world newspapers was conducted. The study's purpose was to uncover the amount of publicity (both good and bad) from the incident as well as to unearth the overall tone towards Aruba. The study revealed the Holloway incident did have a visible effect on the world news coverage of Aruba, although the scope of the effect seems relatively small. Overall, mentions of Aruba in major world newspapers became more prominent, more negative, and more frequent after the disappearance of Natalee Holloway.