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AudioApps är ett företag som tillverkar mobilapplikationer till bland annat museer och gallerier. Deras företagsidé är att göra museibesök roligare för besökare genom mobila audioguider. I den här undersökningen studeras utvecklingen av en sådan tjänst som tagits fram för Nationalmuseum, ett av Sveriges ledande museer. Syftet med studien har varit att undersöka hur AudioApps kan hjälpa Nationalmuseums kunder att attrahera fler besökare, samt hur AudioApps egna varumärke kan utnyttjas i eller påverka tjänsterna. Studien avgränsas av Nationalmuseum som ensam representant för hela den bransch som AudioApps vill jobba med och av den enskilda målgrupp som undersökts. Målgruppen består av personer mellan 20-30 år som anses vara ”något intresserade” av kultur och konst. De frågor som har undersökts är hur AudioApps varumärkeskommunikation kan formas för att attrahera fler besökare till Nationalmuseum och hur AudioApps tjänst kan formas för att göra ett museibesök mer attraktivt för den valda målgruppen. Kvalitativa metoder med strukturerade intervjuer och tester, efter en förberedande fallstudie av Nationalmuseum, har använts för att undersöka frågeställningarna. Det framgick av undersökningen att målgruppen gärna ville ha hjälp av extra information vid ett museibesök. Kostnad och frihet var viktiga aspekter angående sådan extra information. Att öka attraktionen för ett museibesök var också något som kunde förbättras, som målgruppen själv gärna ville. Det visade sig att ett problem låg i bristen på tydlig marknadsföring. Den tjänst som testades på målgruppen togs emot positivt. Den uppfyllde kraven på kostnad, smidighet och tillät en tydligare kommunikation mellan museet och dess besökare. Det framgick även av testerna att AudioApps varumärkeskommunikation förhöjde den visuella upplevelsen av tjänsten. / AudioApps produces mobile applications to use at museums and galleries. As a company, they want to make a visit to a museum more attractive for visitors through mobile audio systems. In this investigation the development of such an application which has been made for Nationalmuseum, one of Swedens top museums, was studied. The purpose of this thesis was to study how AudioApps can help their customers attract more visitors and how AudioApps own brand can be of use and affect the products. The thesis is limited by Nationalmuseum as a sole representative of the industry AudioApps aims to address and by the target group that’s chosen for the study. The target group consists of people in the age of 20 to 30 years old and who are "somewhat interested" in arts and culture. The main questions of this thesis are how AudioApps’ brand communication can be formed to attract motre visitors to Nationalmuseum and how AudioApps’ product can make a museum visit more attractive. Qualitative methods, which started off with a case study of Nationalmuseum, has been used for this study, with mainly structured interviews and tests. The study has shown that the target group enjoys extra information during a visit. Cost and freedom were important aspects regarding that kind of information. Making a visit in the first place was something that needed improvement, which the target group itself wanted. The problem was the communication which needed to be more clear. The product was well received by the target group during tests. It met the requirements of cost, freedom and allowed a direct and clear communication between the museum and its customers. The tests also showed that AudioApps’ brand communication enhanced the visual experience of the product.

Att skapa starka och långsiktiga relationer till sina kunder har för företag blivit en nödvändighet i den industriella marknadsföringen, där relationerna i sig själva kan ses som den viktigaste tillgången för verksamheten. Från området inom relationsmarknadsföring har Key Account Management vuxit fram och blivit ett populärt begrepp, där en koncentrerad mängd av företagets kunder prioriteras högre än övriga. Syftet med denna uppsats är att beskriva och konkretisera det potentiella värde, sett som mellanskillnaden mellan fördelar och nackdelar, som skapas för det säljande tjänsteföretaget i användningen av KAM. Uppsatsen utgår från en kvalitativ ansats där en komparativ studie har genomförts genom att undersöka företag som uttalat använder Key Account Management mot företag som ej använder KAM, samt kundföretag. För att få tillgång till empririn har sex stycken intervjuer med företag genomförts. Två som har KAM, två som inte har KAM. Dessutom har intervjuer utförts med kund till ett KAM-företag, samt en kund till ett företag som inte använder KAM. Genom att ha en stödjande organisation, fyra centrala delar i sitt KAM, kompetenta Key Account Managers, samt aktiva kunder är mjuka värden såsom förbättrad relation och kundförståelse givet. Dessa kan i sin tur leda till andra mjuka och hårda värden och därför ökad lönsamhet. KAM är däremot en investering som tar mycket resurser, samtidigt som flertalet potentiella nackdelar är tänkbara. Värdet har i denna studie identifierats som skillnaden mellan tänkbara fördelar och nackdelar, men detta skiljer sig åt från företag till företag vilket gör att det faktiska värdet varierar. / To build strong and long-lasting customer relationships has become a necessity in industrial marketing, whereat the relationships in itself can be viewed as the most important asset for the company. Key Account Management has its roots in relationship marketing and has grown in popularity the past decades. By selecting and focusing primarily on a few key customers, which the company deems to be the most important, Key Account Management is purposed to generate and locate value. The purpose of this paper is to describe and substantiate the potential value, seen as the difference between advantages and disadvantages, that Key Account Management may provide for the selling company. The study has a qualitative approach consisting of six interviews. Two companies with Key Account Management, two companies without KAM and two customer companies were interviewed in a comparative design. One of the customers had a relationship to one of the companies with KAM, whilst the other one did not. By having a supporting organization, four critical aspects to the companies KAM, a qualified Key Account Manager, and active customers, soft values as improved relationships and customer understanding are guaranteed. These can in turn enable access to other soft and hard values that leads to higher profit. KAM is however an investment which occupies a lot of resources, alongside with creating potential disadvantages. The value has in this study been identified as the difference between potential advantages and disadvantages, but these differ from company to company which in turn makes the actual value from KAM various.

Titel:                                 Marknadsstrategi för lead generation: En studie om digitala marknadsstrategier och dess effekt på marknadsleads Nivå:                                 C-uppsats, kandidatexamen i Företagsekonomi Författare:                        Anna Pettersen och Emma Ståhl Handledare:                     PhD Agneta Sundström Examinator:                     PhD Lars-Johan Åge Datum:                             2014-Juni Syfte:                                Syftet med denna studie är att öka förståelsen för hur företag planerar, tillämpar och utvärderar strategier för digital marknadsföring med avsikt att generera leads. Metod:                              Flerfallstudien är av kvalitativ karaktär. Empirin samlades in genom en primär datainsamling av tio semistrukturerade intervjuer utförda på tio olika företag med verksamhet inom svenska IT-industrin. Genom ett rutnät har vi kodat och analyserat insamlad primär data för att finna teman och mönster som mynnade ut i en kärnkategori; Effekt. Resultat & slutsats:        Studien visar att de medverkande respondenterna anser att lead generation och digital marknadsföring är viktiga områden för deras företag. Respondenterna väljer att basera sin planering för marknadsstrategier på intuition och tillämpar strategier genom ”trial and error”. Vidare lägger respondenterna sparsamt med tid på att utvärdera sina strategier. Studiens bidrag:              Studien bidrar till en ökad förståelse för vilken effekt företagens planering, tillämpning och utvärdering av digitala marknadsstrategier har på lead generation. Fortsatt forskning:          Vi föreslår att fortsatt forskning undersöker hur mycket affärssamarbeten mellan företag påverkas av kulturella skillnader, och vad företagen kan göra för att undvika problem kopplat till detta. Nyckelord:                       Digital marknadsföring, Marknadsstrategier, Digitala verktyg, Lead generation, Marknadsleads, Business-to-business / Title:                                 Market strategy of lead generation: A study about digital market strategies and its effects on market leads Level:                                Bachelor thesis in Business economics Authors:                           Anna Pettersen and Emma Ståhl Supervisor:                      PhD Agneta Sundström Examiner:                        PhD Lars-Johan Åge Date:                                 2014-June Aim:                                  The aim of this study is to increase understanding of how companies plan, implement and evaluate strategies for digital marketing in order to generate leads. Method:                            This multiple case study has a qualitative research approach. The empirical data were collected through a primary data collection of ten semi-structured interviews conducted in ten different companies with locations in the Swedish IT-industry. Through a grid where we coded and analysed the collected primary data, themes and patterns were found that emerged in to a core category; Effect. Result & conclusion:      This study shows that the participating respondent consider digital marketing and lead generation to be of high importance for their company. The respondents choose to base their design for marketing strategies on intuition, and they apply their strategies by “trial and error”. Further, the respondents spend a small amount of time on evaluation of strategies. Contribution:                  This study contribute to a higher understanding of what effect a companies design, application and evaluation of digital marketing strategies have on lead generation Further research:            We suggest that future research examines what businesses can do to receive feedback from customers, and how important this benefit is in lead generation. Key words:                       Digital marketing, Market strategies, Lead generation, Digital tools, Market leads, Business-to-business

The purpose of this thesis is to describe and analyze how five Swedish business-to-business (B2B) small- and medium sized enterprises (SME) perceive risk when internationalizing to East African countries. By distinguishing these risks the aim has been to increase the understanding and awareness of the affect that these risks can have on a firm’s internationalization process. To be able to gain a deeper insight of the reality the study has been conducted with a qualitative method and an inductive research approach. The primary data has been collected by conducting interviews with the firms that has been a part of this multiple case study. In order to increase the understanding and thereby fulfill the purpose of this study, the main research question is formulated as follows: how do Swedish B2B SMEs perceive the various risks that they face when internationalizing to East African countries? The theoretical framework has its foundation within the risk theory which is connected to the Uppsala internationalization model, the network theory, motives and triggers for internationalization and the choice of entry mode. The empirical data describes how the case companies entered the East African market, which risks they have encountered and how knowledge has affected their risk perception. In the analysis the empirical data and the theoretical framework is discussed in order to see whether the theories corresponds with the reality of these firms. Furthermore the analysis describes how the firms’ knowledge and relations affect their perception of risk, which risks the firms have encountered within the general environment, industry environment and the firm specific environment as well as how their previous knowledge has affected their perception of risk. The conclusion indicates that Swedish B2B SMEs internationalizing to East African countries encounter several risks, however the perception of these risks differentiates based on the firms previous knowledge of the market. The significance lie within being aware of the risks and thereby being able to see these risks as strategically manageable.

Diss. Wirtschaftswiss. St. Gallen, 2001 ; Nr. 2502. / Im Buchh.: Schesslitz : Rosch-Buch. Literaturverz.

This thesis describes the principles of electronic and Internet marketplaces. For analyzing the status of the use of electronic marketplaces and online polling was done with the actual marketplace and society, which is a member of the marketplace. Proposal that trade through the market is prepared for a particular company, which previously traded through the marketplace.

Made available in DSpace on 2014-12-17T14:52:44Z (GMT). No. of bitstreams: 1 SandelyFA.pdf: 2314240 bytes, checksum: b9a766e4be2902f8df6b9e7d66d877c9 (MD5) Previous issue date: 2008-06-20 / The pursuit of competitive advantage is lobbying organizations to strategically plan the use of their material, human, technological and financial resources, so that it s possible to add value to the product, even when it is considered a commodity. The scenario for this planning should not be limited to the company in question, but cover an entire supply chain, which is composed of several organizations which have common goals of growth and sustainability of the market. They should form trade links, integrating the chains of individual values, in a perspective of value system. In this supply chain there is a flow of services, payments and information, as products well as. The training of these links can be supported by the adoption of a set of information technology, here called solutions business-to-business (B2B), which will be responsible for the production, storage and distribution of relevant information to business transactions between the companies involved. On this view, this thesis aims to describe the B2B solutions adopted in the downstream segment of the supply chain of a distributor of fuel and the nature of these technologies as well as their impact on the creation of value for business and optimization of the relationship between companies. This is a case study on a national distributor of fuels, from a model of research produced under the influence of theories of integrated logistics system and value of Michael Porter. The analyses came to the conclusion that information technology is perceived as an essential tool to the operation of all activities carried out by the company. Among them, at was also brought the key activities of integrated logistics: administration of applications, inventory management, management transport and customer services, which were highlighted in this study. It was also noticed that even these activities are, in principle, purely operational; they all had in the adoption of strategies for leadership in cost or differentiation, supported by B2B solutions identified, making it more conducive to business and direct customer, the clinic reseller of fuel, to obtain value and benefits of this market segment as competitive / A busca pela vantagem competitiva est? influenciando as organiza??es a planejar estrategicamente a utiliza??o de seus recursos materiais, humanos, tecnol?gicos e financeiros, de tal forma que se possa agregar valor ao produto, mesmo quando este ? considerado uma commodity. O cen?rio para este planejamento n?o deve se limitar ? empresa em quest?o, mas contemplar toda uma cadeia de suprimentos, a qual ? composta por diversas organiza??es que, por terem objetivos comuns de crescimento de mercado e sustentabilidade, devem formar elos comerciais, integrando as cadeias de valores individuais, numa perspectiva de sistema de valor. Como, al?m de produtos, nesta cadeia de suprimentos h? o fluxo de servi?os, pagamentos e informa??es, a forma??o destes elos pode ser apoiada pela ado??o de um conjunto de tecnologias de informa??o, aqui denominadas de solu??es business-to-business (B2B), as quais ser?o respons?veis pela produ??o, armazenamento e distribui??o de informa??es pertinentes ?s transa??es de neg?cios entre as empresas envolvidas. Partindo desta vis?o, a presente disserta??o tem por objetivo descrever as solu??es B2B adotadas no segmento downstream da cadeia de suprimentos de uma distribuidora de combust?veis, bem como a natureza dessas tecnologias e seu impacto quanto ? cria??o de valor para o neg?cio e a otimiza??o do relacionamento entre empresas. Trata-se de um estudo de caso em uma distribuidora de ix combust?veis nacional, a partir de um modelo de pesquisa elaborado sob a influ?ncia das teorias de log?stica integrada e sistema de valor de Michael Porter. Constatou-se, atrav?s das an?lises feitas, que a tecnologia da informa??o ? percebida como ferramenta imprescind?vel para a operacionaliza??o de todas as atividades executadas pela empresa, dentre elas, as atividades-chave da log?stica integrada: administra??o de pedidos, gest?o de estoque, gest?o de transporte e servi?os ao cliente, as quais tiveram destaque neste estudo. Percebeu-se tamb?m que, mesmo essas atividades sendo, a princ?pio, puramente operacionais, em todas elas havia a ado??o de estrat?gias de lideran?a em custo ou diferencia??o, apoiadas pelas solu??es B2B identificadas, tornando mais prop?cio ? empresa e ao cliente direto, o posto revendedor de combust?veis, a obten??o de valor e vantagens de mercado neste segmento t?o competitivo

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2017-03-01T20:56:50Z No. of bitstreams: 1 Flavio de Carvalho Perpetuo.pdf: 4650721 bytes, checksum: f596966b8c89d4fc1b736fb03d34e875 (MD5) / Made available in DSpace on 2017-03-01T20:56:50Z (GMT). No. of bitstreams: 1 Flavio de Carvalho Perpetuo.pdf: 4650721 bytes, checksum: f596966b8c89d4fc1b736fb03d34e875 (MD5) Previous issue date: 2016-12-09 / Diagnostic medicine is a specialty aimed at performing complementary tests to aid diagnosis, with impact on the different stages of the health chain: prevention, diagnosis, prognosis and therapeutic follow-up. Official sources of the public sector – DATASUS (Brazilian Health System Database) and the private sector - ANS estimate that the sector handled R$ 33.24 billion in the year 2015. The purpose of this study is to evaluate the relationship between the definition criteria of outsourcing diagnostic services with Loyalty theory, based on a structural model that portrays, at the consumer level, the relationships of attitudinal and behavioral loyalty with constructs of Loyalty Background: Satisfaction, Trust, Perceived Value, Quality, Cost of Change and Perceived Justice. The main objective of the Research is the Application of Integrative Model for measuring the constructs of Loyalty Background in the B2B relationship in the diagnostic medicine sector. In order to direct the accomplishment of the study, the following main research question was posed: what antecedents are relevant in the construction of Loyalty in B2B relationships in the Diagnostic Medicine Sector? The empirical study can be classified as a quantitative, descriptive survey carried out in cross-section and structured in a strategy of analysis by action research. The present research proposes to study the influence of the antecedents of consumer loyalty. The study collected information from clients for the construction of a theoretical model that was analyzed through the modeling of structural equations and the partial least squares (PLS) technique. The theoretical framework used included relationship marketing and recognized antecedents of consumer loyalty. The results demonstrated the consumers' understanding of the judgment of the results received, mainly the positive influence of this evaluation on their satisfaction as an important aspect for the construction of their loyalty to the supplier. / A medicina diagnóstica é uma especialidade direcionada a realização de exames complementares no auxílio ao diagnostico, com impacto nos diferentes estágios da cadeia de saúde: prevenção, diagnóstico, prognóstico e acompanhamento terapêutico. Fontes oficiais do setor público – DATASUS e do setor privado – ANS estimam que o setor movimentou R$ 33,24 bilhões no ano de 2015. A proposta deste trabalho é avaliar a relação entre os critérios de definição de terceirização de serviços de medicina diagnóstica com a teoria de Lealdade, a partir de um modelo estrutural que retrata, no nível do consumidor, as relações da lealdade atitudinal e comportamental com constructos de Antecedentes da Lealdade: Satisfação, Confiança, Valor Percebido, Qualidade, Custo da Mudança e Justiça Percebida. O objetivo principal da Pesquisa é a Aplicação de Modelo Integrativo para mensuração de construtos dos Antecedentes de Lealdade no relacionamento B2B no setor de medicina diagnóstica. De forma a direcionar a realização do estudo, foi colocada a seguinte questão principal de pesquisa: quais antecedentes são relevantes na construção da Lealdade em relacionamentos B2B no Setor de Medicina Diagnóstica? O estudo empírico realizado pode ser classificado como um survey quantitativo, descritivo realizado em corte transversal e estruturado numa estratégia de análise por pesquisa-ação. A presente pesquisa propõe estudar a influência dos antecedentes da lealdade dos consumidores. O estudo coletou informações dos clientes, para a construção de um modelo teórico que foi analisado por meio da modelagem de equações estruturais e pela técnica de mínimos quadrados parciais (PLS). O arcabouço teórico utilizado englobou o marketing de relacionamento e reconhecidos antecedentes da lealdade dos consumidores. Os resultados demonstraram o entendimento dos consumidores sobre o julgamento dos resultados recebidos, principalmente, a influência positiva dessa avaliação em sua satisfação como importante aspecto para a construção da sua lealdade ao fornecedor.

Nesta pesquisa, o principal objetivo foi analisar como são conduzidas as negociações entre compradores e vendedores que acontecem em um ambiente relacional, buscando não só entender os impactos do relacionamento das partes no processo de negociação, mas também verificar se as negociações o favorecem, notadamente em situações nas quais as partes pretendem manter ou aumentar as interações no futuro. Para responder esse objetivo foi escolhido o setor de distribuição de insumos agrícolas, com foco em defensivos, considerando as transações que ocorrem entre os distribuidores e os produtores rurais. Para ampliar as discussões desta pesquisa, optou-se por analisar as negociações entre as partes em dois países: Brasil e Estados Unidos. Assim, foi realizada uma pesquisa qualitativa, de caráter exploratório/descritivo, utilizando o método de estudos de casos múltiplos. Os dados foram coletados a partir do estudo de 13 casos - situações de negociação (seis no Brasil e sete nos Estados Unidos), considerando a visão do vendedor e do comprador (díades) para que se pudesse ter uma perspectiva de ambos os lados. Para isso, contou-se com o auxílio de seis distribuidores de insumos, sendo três no Brasil e três nos Estados Unidos. Os gerentes de vendas dos distribuidores foram entrevistados para que o entendimento do processo de negociação pudesse ser ampliado. Assim, em conjunto com observações, foram realizadas 13 entrevistas com vendedores, 13 com produtores e seis com gerentes de vendas, totalizando 32. Como principais resultados e contribuições, destaca-se: (1) foi proposta uma estrutura conceitual, baseada no modelo adaptado do IMP Group, para o estudo das negociações entre compradores e vendedores, considerando os elementos sistêmicos da negociação. Pôde-se perceber os impactos do ambiente da negociação (concorrentes e variáveis macroambientais), da atmosfera (poder, tempo e informação), do planejamento, do processo de negociação, dos resultados e da implementação dos acordos da negociação. Além disso, notou-se que os resultados substanciais (econômicos) podem ser superados pelos resultados psicológico-sociais da negociação, uma vez que vendedores e compradores podem abrir mão dos ganhos pensando na continuidade do relacionamento entre as partes; (2) a aplicação da estrutura para a análise das díades mostrouse aderente, o que resulta em outra contribuição. A estrutura conceitual poderá ser utilizada em outros contextos para o entendimento das negociações entre compradores e vendedores; (3) a partir da análise dos contextos Brasil e Estados Unidos, notou-se o impacto que o modelo de negócios dos distribuidores pode ter nas negociações. De um lado os distribuidores brasileiros têm sua oferta mais baseada em produtos, resultando em uma maior discussão de preços nas negociações. Já do lado norte-americano, a oferta é baseada em serviços e troca de informações, o que aumenta a dependência, os custos de mudança dos produtores e afeta os processos de negociação, diminuído em alguns casos a negociação de preços; (4) por fim, nota-se que o relacionamento entre as partes pode ter um impacto positivo nas negociações entre compradores e vendedores, diminuindo o uso de alternativas, aumentando a possibilidade de ampliação do valor das negociações e tirando o foco do preço. Além disso, percebe-se que a forma como as negociações são conduzidas pode ter um impacto positivo no relacionamento entre as partes. Assim, com a evolução do relacionamento, o conteúdo das negociações pode mudar da barganha de preços e evoluir para a discussão das adaptações necessárias para ampliação dos ganhos mútuos e maximização do valor das partes. / The main goal of this research was to analyze how the negotiations between buyers and sellers take place in a relational environment, seeking not only to understand the impacts of the relationship of the parties in the negotiation process, but also whether the negotiations favor the relationship, specifically in situations in which the parties aim to maintain or increase future interactions. To meet this goal, the distribution sector of agricultural inputs was chosen, focusing on defensive, and considering transactions that took place between distributors and farmers. The choice of this sector was due to its strong relational characteristic. To broaden the discussion of this research, the negotiations in two countries was analyzed: Brazil and the United States. Thus, a qualitative survey was conducted with an exploratory / descriptive perspective and using a multiple case studies method for data collection. The data was collected from the study of 13 negotiation situations (six in Brazil and seven in the United States), considering the view of the seller and the buyer (dyads) so that it was possible to have the perspective from both sides. Accordingly, interviews were conducted with six distributors, three in Brazil and three in the United States. The distributors\' sales managers were interviewed to develop a better understanding of the negotiation process. Thus, for the development of this research, 13 interviews were conducted with vendors, with 13 producers and six with sales managers, totaling 32. The main results and contributions are: (1) a conceptual framework was proposed based on the adapted model of the IMP Group for the study of negotiations between buyers and sellers, considering the systemic elements of the negotiation. The framework considers the various stages of negotiation and was the basis for the analysis of 13 dyads. From the analysis, the impact of the trading environment was observed (competitors and macroenvironmental variables), the atmosphere (power, time and information), planning, the negotiation process, the negotiation results, and the negotiation results implementation. Considering the importance of the relationship between the parties, the substantial results (economic) could be overcome by psychological and social results of the negotiation, as buyers and sellers can give up gains in exchange of maintaining and continuing with a good relationship with the other part; (2) the use of the framework to analyze the dyads proved to be effective, therefore the possible use of the framework in other contexts for the understanding of negotiations between buyers and sellers is another contribution of this thesis; (3) from the analysis of Brazilian and US contexts, it was noted the impact that the business model can have on negotiations. In one hand the Brazilian distributors have most of their supply based on products, resulting in more price discussion. In the other hand, in the US, the focus was on services and information exchange, which increases the dependency of producers decreasing, in some cases, the price negotiations; (4) finally, the relationship between the parties can have a positive impact on negotiations between buyers and sellers, reducing the use of alternatives, increasing the possibility of expanding the value of negotiations and taking the price out of focus. Moreover, it is clear that the way the negotiations are conducted can have a positive impact on the relationship between the parties. Therefore, with the relationship evolution, the negotiations content can evolve from prices negotiation to a discussion on necessary adaptation with a focus on value maximization for all parties.