電子化民主強調公民參與的重要性，政府亦積極投入推動的工作，值得我們注意的是，就政府所設置的電子化民主機制而言，民眾在使用上的觀感和意願可能是重要的，本研究想要了解對於已使用過的民眾而言，哪些因素會影響他們持續使用該機制的意願？本研究以計畫行為理論為研究架構之基礎，並依據文獻整合假設自覺風險性對態度、持續使用意願有顯著影響。 本研究主要的目的有二：一是透過文獻探討以了解電子化民主起源與實行目標，並藉此了解電子化民主對民眾而言，扮演何種角色與提供哪些功能和效益。二是透過實證研究來對計畫行為理論進行模式檢測，檢視該理論是否適用於解釋持續使用意願的影響因素，並藉此了解影響民眾持續使用意願的因素。 實證研究的結果顯示影響民眾持續使用網路公共論壇意願的因素為態度和認知行為控制，僅主觀規範較無顯著影響。由此可知，計畫行為理論並不能完全解釋「持續使用意願」的影響因素，但仍有部分論點可以適用於解釋「持續使用意願」的影響因素。再者，對民眾持續使用網路公共論壇之意願的影響力最大為民眾對使用論壇的態度。此外，本研究發現在網路公共論壇使用上，由於個人資料外洩或侵犯隱私的機率低，故對已使用過的民眾而言，風險問題可能並無影響，故自覺風險性對「網路公共論壇持續使用意願」的影響並不顯著。 / Issues concerning e-Democracy emphasize the importance of citizen participation. Governments in the worldwide invest much in pushing e-Democracy. Specifically, citizens’ attitude and intention are crucial for e-Democracy institutions of Governments. The central theme in this research is: which factors will affect their continuance usage intention for citizens who have been using online public forums? The research model based on Theory of Planned Behavior supposes that attitude and continuance usage intention will be affect by perceived risk. There are two purposes in this research. Firstly, it attempts to realize the origin and the goal of e-Democracy according to some related literatures. Secondly, it also conducts a model-testing to examine the applicability of the theory through the investigation. Results of the investigation indicated that citizens’ continuing usage intention of online public forums is affected by the attitude and perceived behavior control. Further, subjective norm didn’t have any obvious influence. These largely show that Theory of Planned Behavior based model is partly suitable to explain the factors of the citizens’usage intention. Overall, the most crucial factor affecting citizens’usage intention is their attitude toward using online public forums. In addition, perceived risk had no obvious influence on the usage intention as expected. This may be due to lower probabilities that individual data or privacy being damaged in online public forums.

This research explores the relationship between sense of coherence, work engagement and organisational commitment in an automotive development institution in South Africa. The study was conducted through quantitative research. The study used the Orientation to Life Questionnaire (OLQ) to measure sense of coherence, the Utrecht Work Engagement Scale (UWES) to measure work engagement and the Organisational Commitment Scale (OCS) to measure organisational commitment. A biographical questionnaire was also used. The questionnaires were administered to a sample of 46 employees, 37 of whom were based in the company’s Pretoria office and nine at their Eastern Cape office. In view of the fact that the sample was small, 100 % of the population was included in the study. A theoretical relationship between the constructs was determined and an empirical study provided evidence of the degree of relationship that existed between them. The results reveal significant relationships to exist between some sub-scales, however, statistical significance could not be reached for some correlations. / Psychology / M. Admin. (Industrial and Organisational Psychology)

The objective of this study was to explore the relationship between perceived career mobility, career mobility preference, job satisfaction and organisational commitment. A secondary objective was to determine whether various age, gender, tenure, marital status and race groups differed significantly regarding their perceived career mobility, career mobility preference, job satisfaction and organisational commitment. A perceived career mobility scale and career mobility preference scale, the Minnesota Satisfaction Questionnaire (short form) and the Organisational Commitment Scale, were applied to a non-probability convenience sample consisting of 82 South African accountants, auditors and financial staff members. Significant relationships were observed between the variables. Significant differences were found between age and race groups‟ perceived career mobility, gender and tenure groups‟ career mobility preference, and age and tenure groups‟ organisational commitment. The findings contribute valuable new knowledge that may be used to inform retention practices in the financial sector. / Industrial and Organisational Psychology / M.A. (Industrial & Organisational Psychology)

A death in research exacerbates the lack of knowledge and information in respect of the needs and life view of the aged. Two studies were conducted in this population group with specific reference to the 'once-off interview'. Information was gathered using interview schedules focusing on therapeutic skills of social workers working within the system which cares for the aged. Results of a pilot study and an expanded study were compared in order to establish the inter-relationship between the. needs of the elderly, their elemental experiences in line with Bloom's theory (1984), and the role of the social worker. Findings revealed that the majority of "discontinuances" after the first interview were because the needs of the elderly clients had in fact been met. The need for day care services, transport and the expansion of the 'home help' facility was highlighted to enable the elderly to retain their independence in the community / Social Science / M.A. (Social Science: Mental Health)

Summaries in English and Afrikaans / Text in Afrikaans / Die doel van hierdie verkennende studie was om ondersoek in te stel na die prestasiewaardes onderliggend aan Affektiewe, Kontinulteits- en Normatiewe organisasieverbintenis van werknemers binne die motorywerheid in Suid-Afrika. 'n Steekproef van 113 werknemers is uit verskillende motorhandelaars geselekteer. Daarna is ondersoek ingestel na watter prestasiewaardes betekenisvolle voorspellers van organisasieverbintenis is. Daar is bevind dat die prestasiewaardes mededinging en materiele welvaart betekenisvolle voorspellers van affektiewe organisasieverbintenis is, en dat die prestasiewaardes materiele welvaart en strewe na uitmuntendheid betekenisvolle voorspellers van kontinuiteitsorganisasieverbintenis is, maar dat geeneen van die prestasiewaardes wat huidig wereldwyd erken word, betekenisvolle voorspellers van normatiewe organisasieverbintenis in die motomywerheid is nie. Dit het verreikende irnplikasies vir die Suid-Afrikaanse motorhandelaar. Hierbenewens is dit ook duidelik uit die navorsingsresultate dat die prestasiewaardes mededinging, materiele welvaart en strewe na uitmuntendheid hulself daartoe leen om op 'n geintegreerde wyse deur bestuur van motorhandelaars aangewend te word ten einde hul kumulatiewe invloed op organisasieverbintenis optimaal te kan benut. / The objective of this exploratory study was to investigate the performance values subjacent to affective, continuity and normative organisation commitment of employees in the motor industry in South Africa. A sample of 113 employees was selected from different dealerships. Thereafter an investigation was done to establish which performance values were meaningful predictors of organisation commitment. It was found that the performance values competition and material gain were meaningful predictors of affective organisation commitment, and the performance values material gain and excellence were meaningful predictors of continuity organisation commitment, but that none of the performance values which are contemporarily recognised world-wide were meaningful predictors of normative organisation commitment. This has far-reaching implications for South African motor dealers. It was also apparent from the results that the performance values competition, material gain and excellence can be utilized in an integrated way by management of motor dealers in order to ensure optimal utilization of their cumulative impact on organisation commitment. / Industrial psychology / M.Com. (Industrial Psychology)

Submitted by Oliveira Santos Dilzaná (dilznana@yahoo.com.br) on 2016-03-15T14:35:17Z No. of bitstreams: 1 Ana Carolina de Aguiar Rodrigues (tese).pdf: 7045279 bytes, checksum: e8a05978f34f04a4419e4c6154a9b2dc (MD5) / Approved for entry into archive by Ana Portela (anapoli@ufba.br) on 2016-03-28T18:08:37Z (GMT) No. of bitstreams: 1 Ana Carolina de Aguiar Rodrigues (tese).pdf: 7045279 bytes, checksum: e8a05978f34f04a4419e4c6154a9b2dc (MD5) / Made available in DSpace on 2016-03-28T18:08:37Z (GMT). No. of bitstreams: 1 Ana Carolina de Aguiar Rodrigues (tese).pdf: 7045279 bytes, checksum: e8a05978f34f04a4419e4c6154a9b2dc (MD5) / CAPES / No estágio atual da agenda de pesquisa sobre vínculos com a organização, esforços têm sido empreendidos para revisar conceitos que, ao longo do tempo, acumularam questões teóricas e empíricas que ameaçam a validade dos resultados encontrados. Dentro dessa tendência mais ampla, estudos têm sido voltados para a revisão do modelo tridimensional do comprometimento proposto por J. Meyer e N. Allen, guiados pelo argumento de que esse modelo reúne mais de um tipo de vínculo. Um dos principais pontos de análise tem sido a pertinência da dimensão de continuação, que apresenta base teórica e comportamento semelhante ao entrincheiramento organizacional. A presente pesquisa buscou percorrer um caminho metodológico que possibilitasse alcançar maiores compreensão, precisão e delimitação desses construtos. Após a revisão e refinamento das medidas do entrincheiramento organizacional e do comprometimento de continuação, foram comparados seus modelos explicativos. Os resultados apontaram para o mesmo padrão de relação quando confrontados os modelos do entrincheiramento e da base de continuação, evidenciando validade convergente. Confirmada a hipótese de que a base de continuação é sobreposta ao entrincheiramento, e de que ambos se distinguem do comprometimento afetivo, foram identificados e discriminados quatro grupos com diferentes níveis de entrincheiramento e comprometimento organizacional: sentinela de oportunidades (níveis medianos dos vínculos), transeunte organizacional (níveis baixos dos vínculos), cidadão livre (alto comprometimento e baixo entrincheiramento) e prisioneiro colaborativo (alto comprometimento e alto entrincheiramento). Desses grupos, foram extraídos casos representativos para uma investigação qualitativa da dinâmica dos vínculos com a organização, com base em narrativas profissionais. Após as análises detalhadas de cada caso, foi elaborado um modelo teórico que reúne variáveis pessoais e organizacionais, além das trajetórias percorridas, que contribuem para a formação das diferentes configurações de vínculo. Conclui-se que o entrincheiramento e o comprometimento são vínculos distintos, que podem ser combinados em diferentes padrões, construídos com base em características pessoais e em experiências vivenciadas na organização. Esses padrões demonstraram a capacidade de ampliar o poder explicativo dos vínculos em comparação ao seu tratamento isolado. Ao término deste estudo, verifica-se o alcance de maior delimitação teórica e empírica do comprometimento e do entrincheiramento. As estratégias metodológicas aqui empregadas poderão ser retomadas e incrementadas em estudos futuros, contribuindo para maiores avanços teóricos e aplicações práticas dos vínculos com a organização. On the current agenda of research on organizational attachments, efforts have been made in order to review concepts which have accumulated theoretical and empirical issues, therefore, threatening the validity of the results of several of these studies. Following a broader perspective, other studies have revised the three-dimensional model of commitment proposed by J. Meyer e N. Allen. These other studies have been guided by the argument that this model included more than one type of bond. One of the key issues is the pertinence of the continuance commitment, which is characterized by similar behavior and theoretical basis, if compared to organizational entrenchment. This research intended to follow a methodological pathway which would enable the researcher reach a better understanding, precision and delimitation of these constructs. After reviewing and refining the measures of organizational entrenchment and continuation commitment, their explanatory models were compared. Results indicated the same pattern of relationship between the models of entrenchment and continuance dimension, evincing a convergent validity. Therefore, not only the hypothesis that the continuance dimension overlaps entrenchment was confirmed, but also that both are distinct from affective commitment. Four groups in different levels of entrenchment and organizational commitment were identified and discriminated: sentinel of opportunities (average levels of attachment), organizational passerby (low levels of attachment), free citizen (high level of commitment and low entrenchment) and collaborative prisoner (high level of commitment and high entrenchment). Representative cases were taken from these groups for a qualitative investigation of the dynamics of bonds in the organization, based on the narratives of the professionals. After a detailed analysis of each case, a theoretical model including personal and organizational variables, and also trajectories lived - which have contributed to the formation of different settings of bonds - was elaborated. It was concluded that entrenchment and commitment are distinct bonds, which can be combined in different patterns, built based on personal characteristics and experiences lived in the organization. These patterns demonstrate the ability of this study to increase the explanatory power of bonds, when compared to their isolated treatment. At the end of this study, the significance of a major theoretical and empirical delimitation of commitment and entrenchment was verified. The methodological strategies used here may be incorporated and improved in future studies, contributing to greater theoretical advances and practical applications of attachments in the organization.

Made available in DSpace on 2014-12-17T13:53:36Z (GMT). No. of bitstreams: 1 FernandoAMP_DISSERT.pdf: 4889933 bytes, checksum: eb2490758c2015cbb2e20ab438824277 (MD5) Previous issue date: 2013-03-21 / The present study aims to investigate the constructs of Technological Readiness Index (TRI) and the Expectancy Disconfirmation Theory (EDT) as determinants of satisfaction and continuance intention use in e-learning services. Is proposed a theoretical model that seeks to measure the phenomenon suited to the needs of public organizations that offer distance learning course with the use of virtual platforms for employees. The research was conducted from a quantitative analytical approach, via online survey in a sample of 343 employees of 2 public organizations in RN who have had e-learning experience. The strategy of data analysis used multivariate analysis techniques, including structural equation modeling (SEM), operationalized by AMOS? software. The results showed that quality, quality disconfirmation, value and value disconfirmation positively impact on satisfaction, as well as disconfirmation usability, innovativeness and optimism. Likewise, satisfaction proved to be decisive for the purpose of continuance intention use. In addition, technological readiness and performance are strongly related. Based on the structural model found by the study, public organizations can implement e-learning services for employees focusing on improving learning and improving skills practiced in the organizational environment / Este estudo busca investigar os construtos da Escala de Prontid?o Tecnol?gica (TRI) e da Teoria da Desconfirma??o da Expectativa (EDT) como determinantes da satisfa??o e da inten??o de continuidade de uso em servi?os de e-learning. ? proposto um modelo te?rico que busque mensurar o fen?meno adequado ?s necessidades das organiza??es p?blicas que oferecem cursos de capacita??o ? dist?ncia com uso de plataformas virtuais para seus funcion?rios. A pesquisa foi desenvolvida a partir de uma abordagem anal?tica quantitativa, por meio de survey online em uma amostra de 343 funcion?rios de 2 organiza??es p?blicas do RN que tiveram experi?ncia em elearning. A estrat?gia de an?lise de dados utilizou t?cnicas de an?lise multivariada, incluindo a an?lise de equa??es estruturais (AEE), operacionalizada pelo software AMOS?. Os resultados apontaram que qualidade, desconfirma??o da qualidade, valor e desconfirma??o do valor impactam positivamente na satisfa??o, assim como a desconfirma??o da usabilidade, a inovatividade e o otimismo. Da mesma forma, a satisfa??o mostrou ser determinante para a inten??o de continuidade de uso. Em adi??o, a prontid?o tecnol?gica e o desempenho apresentam forte rela??o entre si. Com base no modelo estrutural encontrado pelo estudo, as organiza??es p?blicas podem implementar servi?os de e-learning para os funcion?rios se concentrando na melhoria de aprendizagem e no aprimoramento de habilidades praticadas no ambiente organizacional

Made available in DSpace on 2016-08-17T13:54:40Z (GMT). No. of bitstreams: 1 THELMA HELENA COSTA CHAHINI.pdf: 660837 bytes, checksum: ae399448617cad04227eead39e70c8eb (MD5) Previous issue date: 2006-02-07 / In the present study the main challenges are analyzed to be surpassed so that pupils with visual deficiency, auditory and physical they have access, permanence and attendance specialized in the Institutions of Higher Education of São Luis-Ma (IES-MA), in accordance with the effective federal legislation. Exactly having its rights assured for the Brazilian Federal Constitution (1988), the people with educational necessities special (NEE) do not have the guarantee of the same ones. Of a poor fraction of the related pupils who come receiving some form educational attendance "especial", the majority does not obtain to arrive at the Higher Education. / No presente estudo são analisados os principais desafios a serem superados para que alunos com deficiência visual, auditiva e física tenham acesso, permanência e atendimento especializado nas Instituições de Educação Superior de São Luis-Ma (IES-MA), de acordo com a legislação federal vigente. Mesmo tendo seus direitos assegurados pela Constituição Federal Brasileira (1988), as pessoas com necessidades educacionais especiais (NEE) não tem a garantia dos mesmos. Da reduzidissima fração dos referidos alunos que vêm recebendo alguma forma atendimento educacional "especial", a maioria não consegue chegar à Educação Superior.

Abstract Our society relies increasingly on information technology (IT). In such a society, it is important that we, as citizens, trust and are satisfied with services utilizing IT. Unfortunately, IT problems in the use of services are part of our daily lives and, as such, are frequently reported by the mass media. While the information systems (IS) field has studied system and service acceptance, use, threats, and failures, we have found no studies that examine how these IT failures affect the system usage after a failure. This dissertation addresses this gap in research by studying users’ intentions after service degradation related to IT problems and providing a larger view of IT-based incidents in an information society from the viewpoints of the mass media and service providers. In order to do this, a newspaper survey was first conducted to ascertain a concept of the public perception of IT-based problems. Second, qualitative interviews were conducted to reach an understanding of service providers’ viewpoints of IT problems. Third, users’ attitudes and reactions to service degradation were studied through interviews. The main results reveal that most of the IT problems visible to society are the same ones that system and service providers perceive to be the most problematic. Our results suggest that, after service degradation, users are eager to use the service again if they receive relevant information. Compensation alone will not satisfy users when the incident creates unpredictability and uncertainty for them. If the system provider does not inform users directly after the incident, they readily rely on the mass media. Information and knowledge thus play a significant role in incidents. However, there are two service types where we found a different type of user reaction. First, telecommunications and computers seemed to be special cases, with more tolerance of problems in general. Second, the tolerance was low with regard to vital services, i.e., services related to children, health, and safety, for example. Nevertheless, in interviews it was seen that in both types of services the effect of real time and accurate information was influential, often more than any other activities in the failure recovery. The results of this study provide new views of IT-based incidents in an information society, as well as insights for service providers to better recover from service degradation. / Tiivistelmä Yhteiskuntamme on rakennettu informaatioteknologian (IT) varaan. Tällaisessa informaatioyhteiskunnassa kansalaisten tulisi voida luottaa käyttämiinsä palveluihin. Palvelujen käyttäjät kohtaavat kuitenkin päivittäin virheitä informaatioteknologiaan pohjautuvissa järjestelmissä. Media uutisoi usein näistä virheistä. Alan kirjallisuus on tutkinut esimerkiksi järjestelmien ja palvelujen vastaanottoa, käyttöä, uhkia ja häiriöitä. Kuitenkaan IT-palvelujen virheiden vaikutuksista järjestelmien käyttöön ei löytynyt kirjallisuutta. Tämä tutkimus pyrkii tältä osin täydentämään kirjallisuutta selvittämällä käyttäjien ajattelutapaa ja aikomuksia palvelun heikentymisen jälkeen, ja tutkimus myös hahmottelee laajemman kuvan informaatioyhteiskunnan IT-ongelmista erityisesti median ja palveluntuottajien näkökulmasta. Ongelmien julkisen kuvan saamiseksi tutkittiin ensin sanomalehtiuutisia IT-ongelmista. Seuraavaksi selvitettiin haastatteluin palveluntuottajien ja järjestelmätoimittajien näkemyksiä IT-ongelmista. Lopuksi tutkittiin vielä palveluiden käyttäjien mielipiteitä ja reaktioita häiriön sattuessa ja sen jälkeen haastattelujen avulla. Päätulokset osoittavat, kuinka yhteiskunnan näkyvimmät IT-ongelmat ovat samoja, joiden kanssa myös järjestelmätoimittajat ja palveluntarjoajat kamppailevat. Lisäksi tutkimustulosten mukaan käyttäjät palaavat herkemmin käyttämään palvelua mikäli he saavat asiaankuuluvaa tietoa tilanteesta. Pelkkä aineellinen korvaus ei riitä silloin kun IT-häiriö luo arvaamattomuutta ja epävarmuutta. Jos palveluntuottaja ei tiedota asiasta häiriön sattuessa, käyttäjät luottavat helposti massamedian tarjontaan. Tiedolla ja tietämyksellä on merkittävä rooli ongelmatilanteissa. Tutkimuksessa löytyi kuitenkin kaksi palvelutyyppiä, joissa käyttäjien käytös oli erilaista. Ensinnäkin tietoliikenteen ja tietokoneiden suhteen käyttäjät olivat pitkämielisiä virheiden sattuessa. Toiseksi taas elintärkeät palvelut, esimerkiksi terveyteen, lapsiin ja turvallisuuteen liittyvät, olivat palveluja joissa virheitä ei juurikaan siedetty. Kuitenkin myös näissä palvelutilanteissa tiedottamisella oli merkittävä rooli, usein jopa merkittävämpi kuin muilla toimilla palvelun korjaamisessa. Tutkimuksen tulokset tarjoavat uusia näkökulmia IT-pohjaisista häiriöistä informaatioyhteiskunnassa ja näkemyksiä palveluntarjoajille häiriöistä toipumiseen.

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