From a social constructivist perspective (SCP) we analyse TV-commercials’ success. We address the following questions: Does the customer co-create meaning, and, more specific, is a commercial more successful if a customer plays a co-creating role? If so, both the customer and her experience, as well as the commercial, play a significant part in explaining the commercial’s success. As independent constructs to explain commercials’ success we used storytelling, indicating the commercial’s part, and experiential conclusiveness, indicating the customer’s part. We found support that the customer and seller via the commercial co-create meaning and coordinate their activities.

This research paper explores the value co-creating activities from a micro-level healthcare perspective by investigating value co-creation in dental clinics. Previous research on the subject of co-creation of value has directed its focus to higher-level healthcare with advanced illnesses, chronic diseases and complicated processes with many interactions. This research paper expands the theoretical research and provides valuable practical insight for dental clinics by adding a perspective where there is a low level of interaction. Through interviews with dentists and a focus group discussion with patients it is concluded that the co-creating activities of: cooperating, colearning, collating information, integrating networks, providing options, and designing environments, are present on the micro-level healthcare. Furthermore, contrary to existing literature, it is concluded that the co-creation is commonly instigated by the dentist rather than the patient, and that the value co-creation can also be active on a psychological level, and not solely through physical interactions and activities.

This Bachelor Thesis examines sampling as creative process in relation to friction between users and creators. The goal of this thesis is to create an understanding of the relations involved in creative processes and explore sustainable manner of working with processes. To explore creative processes, sampling is interpreted in relation to music production and the musical culture involved in shaping of worlds. Sampling is the processes of creating from what already is in a way of involving the users and creators with the past, present and future. The friction of creative processes involves an understanding of innovation and originality that questions existing principles. Sampling in relation to friction is about boundaries, how do we involve ourselves in an accountable process and what is appropriation in relation to creative engagement? / Det här kandidatarbetet undersöker sampling som en skapandeprocess i relation till användare och deltagare. Syftet med undersökningen är att skapa en förståelse för de relationerna involverade i en skapandeprocess och utforska hållbara aspekter av att arbeta med processer. För att undersöka skapandeprocesser förstås sampling i relation till musikproduktion och musikkultur som världskapande. Sampling möter skapandeprocesser med det redan befintliga genom att involvera användaren och deltagaren i dåtid, nutid och framtid. Friktionen i skapandeprocesser prövar förståelsen av innovation, originalitet och ägande. Sampling i relation till friktion handlar om gränser, hur kan vi involvera oss i ett ansvarfullt skapande och vad är appropriering i relation till skapandeprocesser?

Submitted by Irene Nascimento (irene.kessia@ufpe.br) on 2017-03-16T16:04:40Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Tese_CRISTIANE_COSTA.pdf: 2658257 bytes, checksum: d0a15cebd533ef0c1cea43152827dab7 (MD5) / Made available in DSpace on 2017-03-16T16:04:40Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Tese_CRISTIANE_COSTA.pdf: 2658257 bytes, checksum: d0a15cebd533ef0c1cea43152827dab7 (MD5) Previous issue date: 2015-06-29 / A presente investigação tem como objetivo compreender a relação entre a co-criação e a imagem de sustentabilidade do destino a partir da interpretação (utilitária/hedônica) das experiências vividas pelo consumidor. A tese enfatiza que quando os consumidores participam da construção da experiência pelo comportamento de co-criação, se envolvem em práticas de sustentabilidade, que influenciam na avaliação da experiência e, por consequência, na imagem da sustentabilidade do local. Parte-se do referencial de que as experiências podem ser definidas como utilitárias, no qual ocorre as deliberações racionais, e hedônicas, que geram respostas emocionais, e a sustentabilidade no turismo representada pelo cluster turístico criativo, em virtudes da preservação dos elementos culturais e patrimoniais existentes. Adicionalmente, considera-se como atividades co-criadas aquelas que contemplam a participação do turista na construção da experiência e como imagem do destino a formada ao fim dessa experiência. A pesquisa teve como base epistemológica o interpretativismo e se utilizou como método central a análise do discurso, no nível semântico-pragmático. A coleta de dados contemplou entrevistas individuais em profundidade com os turistas do sítio histórico de Olinda, definido como cluster turístico criativo nesta pesquisa, e a observação direta, considerando as interações ocorridas no Alto da Sé com os artesãos e artistas nos momentos de consumo, a participação nos grupos de dança e música folclóricas e a visitação ao museu. Os resultados do estudo indicam que os consumidores que desempenharam comportamentos de co-criação reconheceram mais aspectos relacionados a sustentabilidade na definição da imagem do ambiente de visita ao comparar com os que não estavam interessados em uma maior interação durante suas atividades de consumo. Adicionalmente, os fatores apresentados nos relatos para definir a imagem da sustentabilidade foram os mesmos utilizados na interpretação da experiência como hedônica. Isso leva ao pensamento de que o engajamento proporcionado pelo comportamento de co-criação levou o indivíduo a observar as práticas de sustentabilidade como um componente importante para a formação de suas experiências hedônicas, mesmo que inconscientemente. / The purpose of this thesis is to understand the relation between co-criation behaviour and destination image of sustainability from the experience consumption interpretation (utilitarian/hedonic). The analytical approach followed places emphasis that when consumers participate in the construction of experience by co-creating behavior, engage in sustainable practices, which influence the assessment of the experience and therefore the destanion image of the sustainability. The theoric framework exposes that the experiences can be defined as utilitarian, which is rational result, and hedonic, that generate emotional responses, and creative touristic clusters represent destinations that develops sustainability in tourism, because there are cultural and heritage elements. In addition, it is considered as co-created the activities that include the participation of tourists at the time of delivery of the service and the image of the destination is definied by tourist at the end of touristic activity. The research is epistemologically based on the interpretive paradigm and uses the discourse analysis as the main method, in a semantic-pragmatic level. Data collection includes interviews with Olinda historical area’ consumers, considered criative touristic cluster in this study, and the direct observation during consumer interaction with Craftsmen and their handcraft, folk dance and music groups and the visits to museum in Alto da Sé. The study results indicate that consumers who played co-creating behaviors recognized more aspects related to sustainability in defining the destination image of sustainability by comparing with those who were not interested in more interaction during their consumption activities. In addition, the factors set forth in reports to define the image of sustainability were the same used in the interpretation of experience as hedonic. This leads to the thought that the engagement provided by co-creating behavior led the individual to observe the sustainability practices as an important component for the formation of their hedonic experiences, even if unconsciously.

All over the world, raising concerns about energy conservation and the environmental impacts of greenhouse gas emissions has promoted the development of a sustainable mobility transition. Successful electric vehicle (EV) deployment plays a vital role in this manner but is still facing obstacles, where public charging infrastructure is one of them. Additionally, digitization is transforming and introducing new industries worldwide, contributing with new constructs to be used in the evolving transition. Simultaneously, technology is surpassing the competition, and is one of the most potent transformational force affecting customer relations in the energy sector, leading to customers anticipating more from the power utility companies. To attain a long-termsustainable competitive advantage, firms have to retain, sustain, and nurture their customer base. To do so, corporations have comprehended the value of embracing customer-centric incentives, enabling them to capture more indirect business values. Furthermore, this thesis was done in collaboration with a power utility company, referred to as ‘Org X’ or ‘the CPO’. Influenced by the reasoning above, it investigated the opportunity to create indirect business values through a demand-driven roll-out of the national charging infrastructure with the use of crowdfunding. This was achieved by adopting an exploratory methodology approach, where a mixed inductive-deductive design was used. A multi-method qualitative data collection was made; consisting mainly of semi-structured-, and unstructured interviews with experts in the field. Thus, a profound perspective of the EV-charging market landscape was attained, which enabled adequate reasoning when proposing a strategy approach for the cause. Additionally, quantitative secondary data was used to develop a tool for an initial location evaluation, that is part of the recommended approach. This tool was also used to enhance the understanding of the national EV-charging market landscape, the customer segments, as well the potential market for a co-creating platform. The findings suggest that the perceived readiness level of crowdfunding charging infrastructure varies depending on what aspect that is being accommodated. A platform that connects stakeholders is encouraged by actors in the field, but crowdfunding through solely end-users is questioned as close proximity to the end-user’s location is a key-factor regarding motivation to fund a charging point. A ‘Tier based framework’, that facilitates this transition was therefore developed and evaluated. Additionally, the framework was considered in the market analysis case study, which further included a recommended implementation and communication approach. If used accordingly, this framework could bring both indirect- and direct business values to the power utility company in question, as well as the involved stakeholders. / Oro över energieffektiviseringar och miljökonsekvenser från utsläpp av växthusgaser världen över har främjat utvecklingen av ett hållbart energisystem. En framgångsrik marknadspenetration av elbilar (EVs) har en viktig roll i denna aspekt, men står fortfarande inför hinder där publik laddningsinfrastruktur är en del av problemet. Digitaliseringen leder till transformation och nya industrier vilket bidrar med ytterligare konstruktioner som används i övergången till ett mer hållbart samhälle. Samtidigt driver teknikutvecklingen till ökad konkurrens och har en kraftfull påverkan på vad kunderna förväntar sig från företagen. För att uppnå mer långsiktigt hållbara konkurrensfördelar måste företag sträva efter att behålla, upprätthålla och ta hand sin kundbas. Företag börjar förstå det ökade värde som finns i att utöva mer kundcentrerade incitament och strategier, vilket potentiellt bidrar till mer indirekta affärsvärden. Denna uppsats är i samarbete med ett Svenskt energiföretag, följaktligen refererat till som 'Org X' eller 'CPO'. Baserat på resonemanget ovan, har möjligheten att skapa indirekta affärsvärden genom verkställandet av en mer efterfrågedriven utveckling av den nationella elbilsladdning infrastruktur med hjälp av crowdfunding undersökts. Detta uppnåddes genom att använda ett utforskat tillvägagångssätt, där en blandad induktiv-deduktiv design användes. En kvalitativ datainsamling gjordes på flera sätt; huvudsakligen bestående av semistrukturerade och ostrukturerade intervjuer med experter inom området. Således uppnåddes ett djupgående perspektiv på av elbilsladdning marknaden vilket möjliggjorde sakliga resonemang kring den presenterade och rekommenderade strategin. Ytterligare användes kvantitativ sekundärdata för att utveckla ett verktyg för en initial plats bedömning, vilket är en del av den rekommenderade strategin. Detta verktyg användes dessutom för att öka förståelsen för den nationella elbilsladdning marknaden, kundsegmenten, liksom den potentiella marknaden för en samskapande plattform. Resultaten tyder på att den upplevda beredskapsnivån att crowdfunda laddningsinfrastruktur varierar beroende på plats och kundgrupp. En plattform som ansluter intressenter uppmuntras av aktörer på marknaden, men crowdfunding genom enbart slutanvändare ifrågasätts då närhet till slutanvändarens läge är en nyckelfaktor när det gäller motivationen att medverka i finansieringen. Därav har ett tier based framework utvecklats och presenterats, som bör underlätta transformationen mot en mer kunddriven affärsmöjlighet. Dessutom beaktades ramverket i fallstudien för marknadsanalysen, som ytterligare inkluderade en rekommenderad strategi för implementering och kommunikation. Om den används i enlighet bör ramverket ge både indirekta och direkta affärsvärden till det aktuella energi företaget, liksom till berörda intressenter.

2000年dot com泡沫化後，許多人對於網路公司的夢想破滅，網際網路回到更務實的面向。網路中的價值創造並非無中生有，但是網路的價值創造打破了價值鍊的架構，而是以一種共創(Co-creation)的形式來進行。本研究以個案探討的方式，深入研究台灣具代表性的BBS虛擬社群平台，藉以探討下列三個問題： --在虛擬社群中，社群成員、發展者與社群平台如何共創價值？ --商業化與非商業化社群在價值共創上是否有所不同？ --從非商業化到商業化的過程中，虛擬社群的組成有何變化？ 研究發現顯示，虛擬社群間的共創價值活動，仰賴著共同的經驗網路，以價值星系的方式來創造。而因為社群組成與內容的不同，會面臨不一樣的管理議題與平台需求。合適的跨平台與平台多角化，將可以拓展虛擬社群間共同的經驗網路，增加價值共創的機會。 而商業化與非商業化的虛擬社群，在價值共創的本質上並無不同，但是社群平台商業化色彩過濃將影響社群成員在其中的活躍度。非商業化社群的經營在學術網路的規範下，能取得營運經費的管道較少。但相對而言是一個較佳的發展環境。 從非商業化到商業化的過程中，產權的轉移需要妥善規劃，而在管理風格與管理理念上，也不應該有太大幅度的變動，否則將導致社群成員的重組、甚至流失。 / After the dot com foam, the dream to the internet company of a lot of people evaporated. The internet got back to more practical facing in 2000. The value in the internet is created and does not create something out of nothing, but the value of the internet creates the structure of breaking the value chain, but goes on in a kind of form created “Co-creation". The way probed into by the case in this research, further investigate representative BBS platform of virtual community of Taiwan, and use to probe into the following three questions: --In the virtual community, how with the platform, community, and developer create value? --Is commercial community different from in-commercial community in value co-creation? --From commercialization to commercialized course, what changes does the composition of virtual community have? Discover that shows, value creation activity among the virtual communities are dependent on the common experience network; create by way of value galaxy. And because the community makes up different content, it will face the different management topic and platform demand. Suitable stepping the platform can expand the common experience network among the virtual communities; offer more opportunities that value is created. Commercialization and in-commercialization virtual community are not different on the essence that value creates, but it will influence community members in activeness degree among them that the commercialized color of community platform is passed thick. Commercialize management of community under academic norm of network, can is it operate channel of funds less to obtain. But comparatively speaking a better development environment. From commercialization to commercialized course, the transformation of the property right needs appropriate planning, in idea; there should not be change by a large margin either in the managerial style and management, otherwise cause the reorganization, even loss of community members.

In South Africa the death of a significant caregiver is a haunting possibility. Violence, crime, road accidents, HIV/AIDS, cancer, diabetes and substance abuse are household words that describe some of the causes of "untimely deaths" of parents who still have young, school-going children. These children carry their bereavement with them to school. The challenge of standing with them lies not only with their caregivers, but also with staff and children in our school community. In co-authoring conversations with children in our school who have experienced bereavement and loss, this qualitative study used research as co-search to uncover children's preferred knowledges and spiritualities about coping, hope, care and communities of concern. This study used therapy-as-research and participatory action research-as-therapy in what developed into a network of caring communities for the participants, caregivers and therapist. / Practical Theology / M. Th. (Pastoral Therapy)

In South Africa the death of a significant caregiver is a haunting possibility. Violence, crime, road accidents, HIV/AIDS, cancer, diabetes and substance abuse are household words that describe some of the causes of "untimely deaths" of parents who still have young, school-going children. These children carry their bereavement with them to school. The challenge of standing with them lies not only with their caregivers, but also with staff and children in our school community. In co-authoring conversations with children in our school who have experienced bereavement and loss, this qualitative study used research as co-search to uncover children's preferred knowledges and spiritualities about coping, hope, care and communities of concern. This study used therapy-as-research and participatory action research-as-therapy in what developed into a network of caring communities for the participants, caregivers and therapist. / Philosophy, Practical and Systematic Theology / M. Th. (Pastoral Therapy)

This study looks at two community mental health facilities. The one setting is that of a state aided organisation, while the other is a non-government organisation (NGO). These two settings are contrasted in terms of how they conceptualise the concept 'community', their physical settings and facilities, and the activities and processes at each setting. The differences in the day-to-day operational processes, and activities according to their respective philosophies - psychiatric medical model and ecological model - are explored and captured from the participants through utilising qualitative data gathering methods such as interviews, observations and the personal experiences of the researcher. The information obtained from each participant in both settings reflect how they think, feel and behave towards their work. This information contributes to an understanding of how community mental health clinics operate. Finally the recommendations are of how work could be done differently, making them both more community orientated. / M. A.(Clinical Psychology)

This study looks at two community mental health facilities. The one setting is that of a state aided organisation, while the other is a non-government organisation (NGO). These two settings are contrasted in terms of how they conceptualise the concept 'community', their physical settings and facilities, and the activities and processes at each setting. The differences in the day-to-day operational processes, and activities according to their respective philosophies - psychiatric medical model and ecological model - are explored and captured from the participants through utilising qualitative data gathering methods such as interviews, observations and the personal experiences of the researcher. The information obtained from each participant in both settings reflect how they think, feel and behave towards their work. This information contributes to an understanding of how community mental health clinics operate. Finally the recommendations are of how work could be done differently, making them both more community orientated. / M. A.(Clinical Psychology)