Diese kumulative Dissertation untersucht die Rolle von Informationen und Finanzkompetenz im deutschen Crowdinvesting-Markt. Die erste Studie erforscht den Zusammenhang zwischen dem Umfang der von Start-Ups auf Companisto veröffentlichen Informationen und dem Investitionsverhalten von Crowdinvestoren auf Basis proprietärer Nutzer-level Companisto-Daten. Meine Ergebnisse deuten darauf hin, dass (unerfahrene) private Investoren, im Gegensatz zu institutionellen Investoren, auch „weiche“ Informationen im Rahmen ihrer Investitionsentscheidungen berücksichtigen. Meine zweite Studie untersucht das tatsächliche Informationsverhalten von Crowdinvestoren im Vorfeld von Investitionen auf Basis von Nutzer-level Google Analytics-Daten. Meine Ergebnisse suggerieren, dass Investoren einen Großteil der von Start-ups bereitgestellten Informationen im Vorfeld von Investitionen ignorieren. Darüber hinaus zeige ich auf, dass das Informationsverhalten von Investoren mit den demografischen Merkmalen, der Crowdinvesting-Erfahrung und den (durchschnittlichen) Investitionsbeträgen von Investoren zusammenhängt. Meine Ergebnisse deuten zudem darauf hin, dass Investoren beim Vorliegen potentieller Indikatoren für die Qualität eines Start-ups bzw. bei weniger riskanten Investitionen, weniger Information akquirieren. In meiner dritten Studie, welche ich gemeinsam mit Joachim Gassen durchführe, untersuche ich den kausalen Effekt einer Online-Finanzschulung auf das Informations- und Investitionsverhalten von Crowdinvestoren im Rahmen eines Feldexperiments auf Companisto. Während das Experiment noch nicht abgeschlossen ist, motiviert der in dieser Dissertation enthaltene Zwischenbericht die zugrundeliegende Forschungsfrage und beschreibt das Forschungsdesign. Die vorläufigen Ergebnisse zeigen auf, dass Crowdinvestoren im Vergleich zu repräsentativen Stichproben der Gesamtpopulation, welche vergleichbaren Studien zugrunde liegen, ein signifikant höheres Maß an finanzieller Grundkompetenz aufweisen. / This cumulative Ph.D. thesis investigates the role of information and financial literacy in the German crowdinvesting market. Using proprietary investor-level data from Companisto, one of the largest German crowdinvesting portals, the first paper explores how the magnitude of start-ups’ disclosures on Companisto is associated with crowdinvestors’ investment behavior. My findings suggest that the investment decisions by both retail and institutional crowdinvestors are positively associated with the magnitude of start-ups’ voluntary disclosures. However, while start-ups’ ‘soft’ disclosures seem to play a role in the decision-making of (inexperienced) retail investors, they appear to be irrelevant for the investment decisions of institutional investors. My second thesis paper uses investor-level Google Analytics data to explore investors’ actual information acquisition prior to investing. My results indicate that crowdinvestors tend to neglect a substantial fraction of start-ups’ disclosures before investing. Moreover, I show that investors’ information acquisition varies with their demographics, their level of crowdinvesting experience as well as their (average) investment amounts. My findings further suggest that investors acquire less information in the presence of potential signals of start-up quality and (thus) in cases where the investment appears to be less risky. In my third paper, which is co-authored by Joachim Gassen, I study the causal effect of online financial training on crowdinvestors’ information and investment behavior by conducting a field experiment on Companisto. While the experiment is still ongoing, the interim report included in my thesis motivates the overall research question and explains the research design. Our preliminary results indicate that, compared to survey samples representative for the overall population, crowdinvestors exhibit a significantly higher level of ‘basic’ financial literacy.

Submitted by Elba Lopes (elba.lopes@fecap.br) on 2016-04-07T18:12:18Z No. of bitstreams: 2 Odilon_Feitosa_da_Silva_Neto.pdf: 802495 bytes, checksum: 2cfe6494011fceeb2dd72a93163e7985 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) / Made available in DSpace on 2016-04-07T18:12:18Z (GMT). No. of bitstreams: 2 Odilon_Feitosa_da_Silva_Neto.pdf: 802495 bytes, checksum: 2cfe6494011fceeb2dd72a93163e7985 (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) Previous issue date: 2015-04-24 / The present research has sought to explain the context and usage of credit financial products in Brazil, considering the recent scenario of financial inclusion. Thus, the research has sought to verify the relation between the level of financial literacy of the individuals and the quality in decision making when consuming credit financial products. Also, the research discusses the relevant terms related to the theme and the main credit products recently offered by the financial institutions in the national market. Considering the focus of this research, the present work has allowed evaluation of the level of financial literacy of 317university students interviewed in a private university in the city of Sao Paulo regarding credit usage. Finally, the work proves that the higher the financial literacy level, the better the decision making in credit products consumption by the university students is, since they make choices that involve lower costs. / A presente pesquisa procurou explorar o contexto e utiliza????o de produtos financeiros de cr??dito no Brasil, considerando o recente cen??rio de inclus??o financeira. Assim, o estudo buscou verificar a rela????o entre o grau de alfabetiza????o financeira dos indiv??duos e a qualidade de suas decis??es ao consumir produtos financeiros de cr??dito. O estudo, ainda, discorre sobre os termos pertinentes ao tema e os principais produtos de cr??dito oferecidos atualmente pelas institui????es financeiras que atuam no mercado nacional. Levando-se em considera????o o objeto de pesquisa, o presente trabalho permitiu avaliar o grau de alfabetiza????o financeira de317 estudantes universit??rios entrevistados em uma universidade particular no centro da cidade de S??o Paulo no tocante ?? utiliza????o de produtos de cr??dito. Por fim, o trabalho comprova que quanto maior o n??vel de alfabetiza????o financeira, melhor s??o as tomadas de decis??o pelos universit??rios no consumo de produtos de cr??dito, uma vez que eles optam por opera????es de menor custo

At a Texas community college, stakeholders wanted to strengthen the financial literacy module offered in the student development course for undergraduates. The problem was that no formative data existed on students' financial literacy, and it was not known if knowledge of financial literacy for students who participated in a prior financial literacy class in high school differed from students who had not. The purpose of this study was to obtain formative data regarding students' needs for financial literacy education and to examine whether the knowledge of financial literacy for college students who participated in a prior financial literacy class in high school differed from students who had not. Guided by Knowles' andragogy theory, this descriptive comparative quantitative study explored students' overall financial literacy, including financial literacy subcomponents, and the relationship between students who had participated in a prior financial literacy class compared to students who had not. SurveyMonkey was used to administer the Jump$tart Coalition-® College Questionnaire to a convenience sample of 170 undergraduate students. Through descriptive data analysis (mean scores and composite scores) of the questionnaire responses, it was established that less than 70% of students were proficient in overall financial literacy. Independent samples t tests established no significant differences in financial literacy for students who participated in a prior financial literacy class compared to students who had not. The resulting project provides professional development for faculty to implement the Jump$tart Coalition-® curriculum promoting social change by developing financially competent adults, thereby contributing to fiscally sound economies.

This thesis consists of an introductory part and four self-contained papers related to individual financial behavior and risk-taking in financial markets. In Paper [I] we estimate within-family and community social interaction effects upon an individual’s stock market entry, participation, and exit decision. Interestingly, community sentiment towards the stock market (based on portfolio outcomes in the community) does not influence individuals’ likelihood to enter, while a positive sentiment increases (decreases) the likelihood of participation (exit). Overall, the results stress the importance of accounting for family social influence and highlight potentially important differences between family and community effects in individuals’ stock market participation. In Paper [II] novel evidence is provided indicating that the influence from family (parents and partners) and peer social interaction on individuals’ stock market participation vary over different types of individuals. Results imply that individuals’ exposure to, and valuation of, stock market related social signals are of importance and thus, contribute to the understanding of the heterogeneous influence of social interaction. Overall, the results are interesting and enhance the understanding of the underlying mechanisms of social interaction on individuals’ financial decision making. In Paper [III] the impact of divorce ­­­on individual financial behavior is empirically examined in a dynamic setting. Evidence that divorcing individuals increase their saving rates before the divorce is presented. This may be seen as a response to the increase in background risk that divorce produces. After the divorce, a negative divorce effect on individual saving rates and risky asset shares are established, which may lead to disparities in wealth accumulation possibilities between married and divorced. Women are, on average, shown to not adjust their precautionary savings to the same extent as men before the divorce. I also provide tentative evidence that women reduce their financial risk-taking more than men after a divorce, which could be a result of inequalities in financial positions or an adjustment towards individual preferences.   Paper [IV] provides novel empirical evidence that gender identity is of importance for individuals’ financial risk-taking. Specifically, by use of matching and by dividing male and females into those with “traditional” versus “nontraditional” gender identities, comparison of average risk-taking between groupings indicate that over a third (about 35-40%) of the identified total gender risk differential is explained by differences in gender identities. Results further indicate that risky financial market participation is 19 percentage points higher in groups of women with nontraditional, compared with traditional, gender identities. The results, obtained while conditioning upon a vast number of controls, are robust towards a large number of alternative explanations and indicate that some individuals (mainly women) partly are fostered by society, through identity formation and socially constructed norms, to a relatively lower financial risk-taking.

This thesis is based on the bachelors thesis. It deals with current issues in the field of credit. This involves the history of this issue to the present and harmonization with EU law. It shows the situation after the amendment of the Act reporting obligations for loans provided to the penalties and sanctions. The theoretical part includes a barometer of credit to the 3rd quarter of 2013, and then figuring questionnaire consumer awareness and looking for possible recommendations and improvements to the current situation.

Este texto dissertativo trata do tema da educação financeira no Brasil. Por se considerá-la um processo de aquisição conceitual, com objetivos e princípios, ela necessita de comprometimento de práticas regulares para organizar receitas, despesas e investimentos. Dentre elas está o orçamento familiar, uma ferramenta de gerenciamento que se desdobra em outras práticas, as quais podem ou não exigir meios como o papel, o lápis, borracha, caneta, planilhas e programas informatizados. Neste universo acrescentam-se outros fatores como a questão cultural das crenças, da busca pela felicidade, da certeza, das perdas, dos ganhos, das fantasias e da racionalidade. Com a industrialização e as técnicas de venda, o mundo transformou as pessoas em consumidoras de tecnologia e de ciência. Produtos como o automóvel e o telefone celular com múltiplas funções são objetos de desejo que interferem na rotina das pessoas. Dada a crescente necessidade de tomar decisões de curto, médio e longo prazo para as finanças pessoais, esta dissertação teve como objetivo analisar ações de educação financeira organizadas na forma de oficinas que compreendessem diferentes maneiras de gerir as finanças pessoais. A delimitação espacial foi o espaço escolar (Escola Terra Firme) e o acadêmico (Universidade Tecnológica Federal do Paraná (UTFPR – câmpus Curitiba) durante os anos de 2015 e 2016, onde foram realizadas oficinas de educação financeira. A metodologia foi de natureza qualitativa, com aplicação de questionário e entrevistas informais. Primou-se pela ideia de processo de apropriação de significados e princípios que faz parte do conceito de educação financeira como o orçamento, a aquisição de produtos financeiros (seguros, aposentadoria), riscos, bem estar financeiro, relações que se estabelecem nos atos de consumir, imparcialidade em julgamentos, eficiência, e consciência do futuro. Os resultados apontam que a organização das finanças pessoais depende de atitudes e comportamentos que provêm da racionalidade e das emoções. O dinheiro é um meio de realizar transações que necessita ser administrado, e por isso as pessoas precisam de conhecimentos e princípios básicos para a gestão dos recursos. A conclusão do trabalho mostra, considerando os diferentes perfis de comportamento financeiro, é importante adicionar aos saberes e conhecimentos, em especial do público que atua em instituições de ensino, orientações para manter as receitas maiores que as despesas e assim poder planejar um futuro com mais qualidade de vida. / This text handles the subject of the financial education in Brazil. Considered as a process of conceptual acquisition, with objectives and principles, it needs the commitment of regular practices to organize revenues, expenses and investments. Among them is the family budget, a management tool which branches into other practices that can require or not means like paper, pencil, eraser, pen, spreadsheets and computer programs. Other factors like the cultural issue of beliefs, the search of happiness, the certainty, the losses, the gains, the fantasies and the rationality were important to this universe. With industrialization and the new sales techniques, the world changed people into consumers of technology and science. Products like the automobile and the cell phone, with its multiple functions are objects of desire that interfere with people routine. Due the increasing necessity of taking short, middle and long-term decisions for personal finances, the objective of this dissertation was to analyze the actions of financial education organized in workshops that sought to comprehend different ways to manage the personal finances. The spatial delimitation was the school (Terra Firme School) and the academic (Federal University of Technology - Paraná – UTFPR Campus Curitiba) area, where happened financial education’s workshops during 2015 and 2016. The methodology was of qualitative nature, with the application of questionnaires and informal interviews. The dissertation distinguished itself by the idea of appropriation process of meanings and principles that is part of a financial education concept like estimate, the acquisition of financial products (insurances, retirement), risks, financial wellbeing, relations established on consumption acts, impartiality on judgements, efficiency and consciousness about the future. The findings highlight that the organization of personal finances depends on the attitudes and behavior, which originate from rationality and emotions. The money is a way of realizing transactions that needs to be administrated, and that is the reason why people needs knowledge and basic principles to the management of resources. The conclusion shows that, considering the different financial behavior profiles, it is important to add to the knowledge, especially to the public of education institutes, orientations to keep the gains bigger than the losses and this way to be able to plan the future with more life quality.

Acompanha: Tarefas para educação financeira: uma proposta a luz da educação matemática realística / Este trabalho apresenta a elaboração, aplicação e discussão de uma Sequência de Tarefas matemáticas que provocam reflexões a respeito de temas da Educação Financeira. Todo o desenvolver da pesquisa ancorou-se nos pressupostos de ensino e aprendizagem da Educação Matemática Realística. Trata-se de uma pesquisa qualitativa de cunho interpretativo. A aplicação da Sequência de Tarefas foi realizada em uma instituição Filantrópica de Londrina-PR, na qual os adolescentes que a frequentam encontram-se em situação de desproteção social e a regente foi a pesquisadora. A partir de seu desenvolvimento e aplicação buscou-se provocar um repensar a prática de ensino e de aprendizagem e discutir objetivos e competências da Educação Financeira revelados nas produções dos estudantes. A construção do trabalho gerou indícios de que, um ambiente de sala de aula à luz de Educação Matemática Realística favorece uma educação aos jovens na direção de tornarem-se sujeitos matematicamente letrados, em especial referente a situações financeiras. / This paper presents the elaboration, application and discussion of mathematical task sequence in order to raise reflections on Financial Education themes. The entire development of the research was based on the teaching and learning assumptions of Realistic Mathematics Education. It is a qualitative research of an interpretive nature. The sequence task application was carried out by the researcher, who was also the teacher, in a Philanthropic institution in Londrina-PR, where adolescents are in an unprotected social situation. The activity tried to arouse a rethinking of the teaching and learning practice and also discuss the objectives and competencies of Financial Education revealed by the students’ productions from its development and application. The work construction produced some indications that a classroom environment concerning the Realistic Mathematical Education provides the young some education, which, makes them become mathematically literate subjects, especially referring to financial situations.

Este texto dissertativo trata do tema da educação financeira no Brasil. Por se considerá-la um processo de aquisição conceitual, com objetivos e princípios, ela necessita de comprometimento de práticas regulares para organizar receitas, despesas e investimentos. Dentre elas está o orçamento familiar, uma ferramenta de gerenciamento que se desdobra em outras práticas, as quais podem ou não exigir meios como o papel, o lápis, borracha, caneta, planilhas e programas informatizados. Neste universo acrescentam-se outros fatores como a questão cultural das crenças, da busca pela felicidade, da certeza, das perdas, dos ganhos, das fantasias e da racionalidade. Com a industrialização e as técnicas de venda, o mundo transformou as pessoas em consumidoras de tecnologia e de ciência. Produtos como o automóvel e o telefone celular com múltiplas funções são objetos de desejo que interferem na rotina das pessoas. Dada a crescente necessidade de tomar decisões de curto, médio e longo prazo para as finanças pessoais, esta dissertação teve como objetivo analisar ações de educação financeira organizadas na forma de oficinas que compreendessem diferentes maneiras de gerir as finanças pessoais. A delimitação espacial foi o espaço escolar (Escola Terra Firme) e o acadêmico (Universidade Tecnológica Federal do Paraná (UTFPR – câmpus Curitiba) durante os anos de 2015 e 2016, onde foram realizadas oficinas de educação financeira. A metodologia foi de natureza qualitativa, com aplicação de questionário e entrevistas informais. Primou-se pela ideia de processo de apropriação de significados e princípios que faz parte do conceito de educação financeira como o orçamento, a aquisição de produtos financeiros (seguros, aposentadoria), riscos, bem estar financeiro, relações que se estabelecem nos atos de consumir, imparcialidade em julgamentos, eficiência, e consciência do futuro. Os resultados apontam que a organização das finanças pessoais depende de atitudes e comportamentos que provêm da racionalidade e das emoções. O dinheiro é um meio de realizar transações que necessita ser administrado, e por isso as pessoas precisam de conhecimentos e princípios básicos para a gestão dos recursos. A conclusão do trabalho mostra, considerando os diferentes perfis de comportamento financeiro, é importante adicionar aos saberes e conhecimentos, em especial do público que atua em instituições de ensino, orientações para manter as receitas maiores que as despesas e assim poder planejar um futuro com mais qualidade de vida. / This text handles the subject of the financial education in Brazil. Considered as a process of conceptual acquisition, with objectives and principles, it needs the commitment of regular practices to organize revenues, expenses and investments. Among them is the family budget, a management tool which branches into other practices that can require or not means like paper, pencil, eraser, pen, spreadsheets and computer programs. Other factors like the cultural issue of beliefs, the search of happiness, the certainty, the losses, the gains, the fantasies and the rationality were important to this universe. With industrialization and the new sales techniques, the world changed people into consumers of technology and science. Products like the automobile and the cell phone, with its multiple functions are objects of desire that interfere with people routine. Due the increasing necessity of taking short, middle and long-term decisions for personal finances, the objective of this dissertation was to analyze the actions of financial education organized in workshops that sought to comprehend different ways to manage the personal finances. The spatial delimitation was the school (Terra Firme School) and the academic (Federal University of Technology - Paraná – UTFPR Campus Curitiba) area, where happened financial education’s workshops during 2015 and 2016. The methodology was of qualitative nature, with the application of questionnaires and informal interviews. The dissertation distinguished itself by the idea of appropriation process of meanings and principles that is part of a financial education concept like estimate, the acquisition of financial products (insurances, retirement), risks, financial wellbeing, relations established on consumption acts, impartiality on judgements, efficiency and consciousness about the future. The findings highlight that the organization of personal finances depends on the attitudes and behavior, which originate from rationality and emotions. The money is a way of realizing transactions that needs to be administrated, and that is the reason why people needs knowledge and basic principles to the management of resources. The conclusion shows that, considering the different financial behavior profiles, it is important to add to the knowledge, especially to the public of education institutes, orientations to keep the gains bigger than the losses and this way to be able to plan the future with more life quality.

Acompanha: Tarefas para educação financeira: uma proposta a luz da educação matemática realística / Este trabalho apresenta a elaboração, aplicação e discussão de uma Sequência de Tarefas matemáticas que provocam reflexões a respeito de temas da Educação Financeira. Todo o desenvolver da pesquisa ancorou-se nos pressupostos de ensino e aprendizagem da Educação Matemática Realística. Trata-se de uma pesquisa qualitativa de cunho interpretativo. A aplicação da Sequência de Tarefas foi realizada em uma instituição Filantrópica de Londrina-PR, na qual os adolescentes que a frequentam encontram-se em situação de desproteção social e a regente foi a pesquisadora. A partir de seu desenvolvimento e aplicação buscou-se provocar um repensar a prática de ensino e de aprendizagem e discutir objetivos e competências da Educação Financeira revelados nas produções dos estudantes. A construção do trabalho gerou indícios de que, um ambiente de sala de aula à luz de Educação Matemática Realística favorece uma educação aos jovens na direção de tornarem-se sujeitos matematicamente letrados, em especial referente a situações financeiras. / This paper presents the elaboration, application and discussion of mathematical task sequence in order to raise reflections on Financial Education themes. The entire development of the research was based on the teaching and learning assumptions of Realistic Mathematics Education. It is a qualitative research of an interpretive nature. The sequence task application was carried out by the researcher, who was also the teacher, in a Philanthropic institution in Londrina-PR, where adolescents are in an unprotected social situation. The activity tried to arouse a rethinking of the teaching and learning practice and also discuss the objectives and competencies of Financial Education revealed by the students’ productions from its development and application. The work construction produced some indications that a classroom environment concerning the Realistic Mathematical Education provides the young some education, which, makes them become mathematically literate subjects, especially referring to financial situations.

Conselho Nacional de Desenvolvimento Científico e Tecnológico / The frightening growth of the number of Brazilian credit card users has generated concerns about the level of financial responsibility of those individuals in the use of the card. This work deals with this issue by seeking to assess the causes and consequences of credit card debt from behavioral factors. For this, we carried out a survey with 1.831 citizens users of credit card in the states of Rio Grande do Sul, Minas Gerais and Maranhão. As an instrument for data collection was used a structured questionnaire consisting by 114 questions, that addressed demographic variables, cultural variables, usage characteristics of credit card and seven behavioral factors - financial literacy, compulsive shopping, materialism, behavior of using of credit card, credit card debt, financial well -being and emotions. The analysis of the main model was based in the Structural Equation Modeling. Already the evaluation of the influence of demographic variables and characteristics of the credit card about the debt were measured by parametric hypothesis tests. The main results show that the presence of high levels of financial knowledge, attitudes and positive financial behaviors and the responsible use of the card reduce the probability of an individual incurring in credit card debt. On the other hand, the presence of materialistic behavior and compulsive consumption increases the probability of debt. As consequences of the debt, it was reported the lowest level of well-being and financial satisfaction and the presence of negative emotions and feelings. The descriptive statistics showed that respondents maintain responsible behavior in time to use the credit, are neither materialistic nor compulsive shoppers, contributing to low levels of debt checked on the credit card. The results of hypothesis tests bring to light that male individuals , young people , with dependent and with children, low education level, low income, who are unaware of the value of the interest rate paid in the event of use of revolving credit and who hold a greater number of credit cards are more likely to have credit card debts. These results are of interest in the financial sector and bodies with policy-making power. The work points to the need to provide citizens with information about the proper use of credit tools and develop on them the necessary financial skills for making responsible decisions keeping in mind the negative consequences experienced as a result of the debt. / O crescimento assustador do número de brasileiros usuários de cartão de crédito tem gerado preocupações quanto ao nível de responsabilidade financeira desses indivíduos no uso do cartão. Esse trabalho lida com essa questão ao buscar avaliar as causas e consequências da dívida no cartão de crédito a partir de fatores comportamentais. Para tanto, realizou-se uma pesquisa survey com 1.831 cidadãos usuários de cartão de crédito dos estados do Rio Grande do Sul, Minas Gerais e Maranhão. Como instrumento de coleta de dados adotou-se um questionário estruturado, composto por 114 questões, as quais abordaram variáveis demográficas, variáveis culturais, características de uso do cartão de crédito e sete fatores comportamentais alfabetização financeira, compras compulsivas, materialismo, comportamento de uso do cartão de crédito, dívida no cartão de crédito, bem-estar financeiro e emoções. A análise do modelo principal foi realizada com base na Modelagem de Equações Estruturais. Já a avaliação da influência das variáveis demográficas e das características do cartão de crédito sobre a dívida foi feita a partir de testes de hipóteses paramétricos. Os principais resultados apontam que a presença de bons níveis de conhecimento financeiro, atitudes e comportamentos financeiros positivos e o uso responsável do cartão reduzem a probabilidade de o indivíduo incorrer em Dívidas. Por outro lado, a presença de comportamentos materialistas e de consumo compulsivo aumenta essa probabilidade de endividamento. Como consequências da dívida, relatou-se o menor nível de bem-estar e satisfação financeira e a presença de emoções e sentimentos negativos. A estatística descritiva demonstrou que os respondentes mantem comportamentos responsáveis na hora de usar o crédito, não são materialistas e nem compradores compulsivos, o que contribuiu para os baixos índices de endividamento verificados no cartão de crédito. Os resultados do teste de hipótese trouxeram à tona que indivíduos do gênero masculino, jovens, com dependentes e filhos, baixo grau de escolaridade, baixa renda, que desconhecem o valor da taxa de juros paga em caso de uso do crédito rotativo e que detêm um maior número de cartões de crédito são mais propensos a apresentar dívidas no cartão. Os resultados auferidos são de interesse do setor financeiro e de órgãos com poder de decisão política. Esse trabalho aponta para a necessidade de prover os cidadãos de informações sobre o uso adequado das ferramentas de crédito e de desenvolver nos mesmos as habilidades financeiras necessárias para a tomada de decisões responsáveis tendo em mente as consequências negativas vivenciadas em decorrência da dívida.