Submitted in fulfilment of the requirements of the Masters Degree of Applied Science in Food and Nutrition, Durban University of Technology, Durban, South Africa, 2016. / Introduction: Food vending is becoming a very important and a useful service. Moreover, socioeconomic factors and lifestyle changes forces customers to buy food from street vendors. Since the food industry is growing worldwide, good hygiene practices coupled with food safety standards is of vital importance. Currently there is inadequate information or scientific data on the microbiological quality and safety of vended foods in South Africa more especially in Durban. To date limited research has been conducted on the food handlers (FH’s) operating as food vendors in different areas of Durban, and a lack of documented evidence about the knowledge that food vendors have on food safety and food hygiene has resulted in the interest in this research. Aim: The aim of this study was to ascertain food hygiene practices and knowledge, food safety practices and the nutritional value of the food served by various food vendors at DUT in Durban. Method: A total number of 15 food vending stalls (comprising of 15 managers and 39 food handlers) situated within the Durban University of Technology (DUT) Durban campuses participated in the study. The study was conducted on all food vendors who prepared and served food items on site. Data collected was of a quantitative nature with two sets of questionnaires (Managers questionnaires and (FH’s) questionnaires), observation sheets to observe FH’s during food preparation and cleanliness, and weighing and recording of menu items prepared and served in order to determine portion sizes and the nutritional content. All the administration of data was completed by the researcher on a Microsoft Excel spread sheet and analysed on the SPSS software version 20. Recording and weighing of menu items was done using an electronic food portion scale. A statistician was consulted to assist in the interpretation of the data. Results: The majority (66.67%) of vendors were females with the educational level that was fairly high, (73.33%) had secondary education. Most of the respondents (80.00%) had been in the food vending business for more than 3 years. The availability of proper infrastructure was poor, 40.00% of the vendors obtained running water from the kitchen taps within the stalls and 60.00% obtained water from a communal sink tap outside the food stalls. Most vending stalls 66.67% had no proper storage facilities; perishable stock was stored on refrigerators, while non-perishable food items were stored on built-in shelves, on top of fridges, on the floor, in storage containers, and on tables due to shortage of space. Thirty three percent of the vendors had designated storerooms for non – perishable items. Food preparation and cooking space was very minimal as a result the researcher observed that in some stalls white and red meat was grilled in the same griller and that increases the chances of cross-contamination. The researcher also observed that the area where most of the vending stalls were situated had no shelter and paving, as a result during food preparation and service, food was exposed to dust, air pollution and flying insects. Most managers 73.33% and FH’s 56.41% attended hygiene and food safety training but observational findings indicated that important hygiene practises such as washing of hands before serving food were not practised. Another concerning observation regarding personal hygiene was that students did not wash hands prior to eating food despite the availability of tap water within the dining area. The majority of managers had contracts with suppliers, and grocery items were mainly purchased from wholesale stores, meat items from formal retailers. A large number of managers 73.33% bought and delivered perishable products themselves using own cars, while 13.33% used refrigerated trucks from the suppliers for the delivery of perishable goods. In that way delivery temperature of food items was not monitored and maintained. The nutritional value of food served by vendors was imbalanced with the majority of the meals exceeding the recommended energy contribution from fat of 15–30%, the carbohydrates (CHO) contribution was lesser than the stipulated percentage of 55-75%, and the mean energy contribution of protein was within the recommended percentage of 10-15%. The mean energy contribution made by fat in all meals was higher than the recommended percentage 15-30%, with the highest contribution of 63.59% and the lowest of 34.12%. High fat meals were of great concern as prospects of cholesterol, high blood pressure and heart diseases were high. The CHO content of meals was below the stipulated percentage of 55- 75% with the maximum percentage of 49.86% and the minimum of 31.04%. The mean energy contribution of protein was 15.36% which was generally within the recommended percentage of 10- 15%. Furthermore, the study revealed that out of the 12 881 kJ recommended for men and 10 093 kJ for females; male students on an average were consuming approximately 14% more kJ than recommended, and female students were consuming approximately 27% more kJ than recommended from the meals. Frequent consumption of such high energy meals can lead to overweight and obesity among young adults. Conclusion: The results of the study revealed the urgent need for basic infrastructure such as a decent food kiosk with adequate working space, proper washing and storage facilities to improve food safety and hygienic practices. Even though food vendors claimed to have received hygiene training, knowledge attained was not effectively practiced or demonstrated; and that placed students at risk of foodborne illnesses. Furthermore, the nutritional value of food served by vendors was imbalanced with the majority of the meals exceeding the recommended energy contribution from fat of 15–30% and the CHO contribution being lesser than the stipulated percentage of 55-75%. Recommendations: Extensive training programme and regular supervision should be put in place by management of the Institution to ensure that proper hygiene practices are in place and also to ensure the quality of food served to students is of acceptable standard. All vending stalls to be provided with basic infrastructure. Food court yard to be well sheltered to avoid food being contaminated by air pollution, dust and pests. DUT management, together with the Department of Health, should organise nutrition awareness programmes to enlighten students about the dangers of unhealthy eating habits. / M

The effect of both public and private verbal recognition on intrinsic motivation and sales performance in fourteen restaurant waitstaff was evaluated using organizational behavior modification techniques. The hypothesis that public recognition would be more effective than private recognition in increasing intrinsic motivation and sales was not supported.

Main aim: To supply recommendations to implement a Hazard Analysis of Critical Control Points (HACCP) system in a hospital food service unit serving low bacterial diets in order to prevent or decrease the infection rates in Hematopoietic Stem Cell Transplant (HSCT) patients. Objectives: Firstly, to investigate the current food safety and hygiene status in a hospital food service unit, serving low bacterial diets, by means of a questionnaire and bacterial swabs taken from the food service unit. Secondly, to utilize the gathered information in a structured action plan to implement HACCP standards successfully in the appointed food service unit. The implementation of HACCP will not be done by the author. Design: The primary research was done in a food service unit of a 350 bed private hospital. One unsuspected audit with a pre-designed audit form was done. The audit consisted out of ten categories. A percentage was allocated to each category. Four swabs, as well as four food samples, were taken during the audit. The swabs and samples were tested to assess the microbiological safety of the foods prepared in the appointed hospital food service unit. The results of the audit, swabs and food samples were used to evaluate the current Food and Safety System of the hospital food service unit according to internationally approved HACCP standards. Setting: The study was conducted in the metropolitan area of Gauteng, South Africa. Results: None of the ten areas audited was of an acceptable standard and an average of 37% was scored. Category 5, the service and distribution area, scored the highest (69%) and category 10, the quality procedures and records division, scored the lowest (6%). According to United States Food and Drug Administration Baseline Report five forbidden policies could lead to increased risk of food borne illnesses. All five forbidden policies were detected in the food service unit during the audit. The microbiological tests showed relatively high microbial counts. Conclusion: The results of the study confirmed that instead of focusing mainly on the selection of food items allowed, and the cooking methods used in HSCT diets, the type of food service, together with the food and safety protocol that the food service follows, could play an important role in providing food that is safe for HSCT patient use. / Thesis (M.Sc. (Dietetics))--North-West University, Potchefstroom Campus, 2007.

Background: Consumers have become more eco-friendly conscious than before, and therefore the demand for organic and environmentally-friendly products has increased during the past decade. Companies are committing to various green practices to improve company's image. Meanwhile, consumers usually have a positive attitude towards the companies who are practicing green concepts into their business operation. Purpose: The purpose of this study is to identify which factors are influential towards customers’ attitude towards the certified food service and the moderating role of green skepticism influences the relationship between green attributes and consumers’ attitude. In this study, it is also considered to research if LOHAS and non-LOHAS consumers’ attitudes towards certified food service differently influence their willingness to dine and willingness to pay the premium. Method: The data was collected with a structured and web-based survey. The valid study sample was 275. In order to answer the research questions and reach research purpose. The research model with 11 hypotheses was tested through hierarchy regression, linear regression, moderation regression and ANOVA analysis. The confirmatory analysis has been applied for testing construct validity. Besides, the descriptive statistics and construct variables correlation were demonstrated. Findings: In total, four hypotheses were rejected, and seven were supported. The result of data from the study showed that consumers’ attitudes towards certified food service were influenced by organic menu attribute, CSR attribute but not manifested on eco-friendly attributes. The study proved the positive relationship between consumers’ attitude and their willingness to dine and willingness to pay premium at certified food service. The study revealed that the LOHAS customer segment differs from the non-LOHAS consumer segment in the following ways: the attitude of LOHAS towards certified food service is more positive than the non-LOHAS and their willingness to dine and willingness to pay the premium is also much greater than the non-LOHAS. Whereas, there existed no significant relationship shifts between customer attitude and the green attributes regarding the certified food service when green skepticism was the moderator.   Implications: This paper assists researchers and practitioners by shedding light on the positive relationship between attitude and behavior intentions, the differences between LOHAS and non-LOHAS in regard to their more positive attitude and higher willingness to dine and willingness to pay premium in certified food service setting. Keywords: certified food service, LOHAS, consumers’ attitude, green skepticism, administrative CSR, green practices, organic menu

This research study evaluated the impact specific work-related factors have on home and family life for female managers in the health care food service industry. A random sample of 333 (33%) of the population was chosen to participate in this study. Each participant was a member of the American Dietetic Association's Management in Health Care Systems dietetic practice group. The work aspects with the most negative impact were number of hours worked per week, work schedule, and job security. Two variables found to significantly predict the overall impact of work on home and family life were number of hours worked per week (p-value .002) and annual gross income (p-value .002).

Master of Science / Department of Hospitality Management and Dietetics / Kevin L. Sauer / Satisfaction with internal communication is important in all organizations and is influenced by the quality and consistency of communication exchange. Job satisfaction is also widely studied in organizations and plays a significant role in employee behavior. Job satisfaction typically correlates with communication satisfaction across different occupations, yet little is known about the communication and job satisfaction relationship in the hospitality industry or specific foodservice organizations. This study explored multiple facets of communication and job satisfaction in a university foodservice setting using the Communication Satisfaction Questionnaire and the Abridged Job Descriptive Index. Results indicated that student employees had the highest levels of communication satisfaction (M=181.75±38.24) while classified employees reported lower communication satisfaction (M=161.00±35.04). Managers reported the lowest levels of communication satisfaction (M=156.17±30.34) and also expressed the highest job satisfaction (M=78.66±18.66). Substantial relationships between job and communication satisfaction were not clearly defined in this study; however, specific themes and opportunities for future research were discovered. Results of this study advance the knowledge about communication and job satisfaction in the foodservice environment.

A alimentação é um dos processos vitais para o ser humano e a alimentação coletiva, em especial a institucional, tem a missão educativa e social de oferecer uma refeição nutricionalmente adequada em termos qualitativos e quantitativos, bem como quanto aos aspectos sanitários. Partindo deste pressuposto, o presente trabalho teve como objetivo analisar o nível de adequação dos procedimentos adotados nas etapas de preparo e distribuição de refeições servidas aos trabalhadores rurais de uma usina no município de Piracicaba, SP, com enfoque no sistema de distribuição e no recipiente térmico destinado ao armazenamento das preparações. A avaliação foi realizada a partir do emprego de uma lista de verificação de Boas Práticas de Fabricação (BPF) e da comparação entre dois sistemas de distribuição: sistema Marmita Térmica Tradicional (MT) e sistema Hot Box (HB) com base nos parâmetros de manutenção de temperatura, contagem microbiológica, adequação à legislação e nível de satisfação do consumidor. Observou-se adequação parcial de BPF nos processos da unidade de alimentação e nutrição (70,9%). Dos 21,4% itens não conformes, 37,5% estavam relacionados ao fluxo de produção e, dos 7,7% itens parcialmente cumpridos, 22,2% estavam relacionados aos procedimentos dos manipuladores. Na avaliação da temperatura observou-se no momento do envase 70,4ºC para o sistema MT e 68,2ºC para o sistema HB e no de consumo, 34,6ºC e 50,7 ºC, indicando perda de temperatura de 35,8 ºC e 17,4 ºC, respectivamente. As análises microbiológicas apresentaram resultados satisfatórios para os alimentos no momento do envase e para o alimento disposto no sistema HB no consumo. Valores insatisfatórios (Coliformes 45ºC superior à 1.100NMP/g e Bacillus Cereus à 350.000 UFC/g) foram observados nos alimentos dispostos no sistema MT no momento do consumo. Aspectos relacionados às normas trabalhistas (qualidade e transporte do recipiente, utilização da área de vivência e as pausas/registros de descanso) encontraram-se parcialmente cumpridos no sistema MT e totalmente cumpridos no sistema HB. Na pesquisa de avaliação do sistema HB, 74% dos trabalhadores apontaram satisfação com relação a esse sistema quando comparado ao sistema MT. Em suma, concluiu-se que o sistema HB é mais eficaz quando comparado ao outro sistema, mas que, devido aos resultados encontrados em especial na lista de verificação, aplicada para a avaliação do processo produtivo, faz-se necessário uma maior adequação dos procedimentos (BPF) visando a garantia da inocuidade do alimento. / Feeding is one of man´s most important activities. Group feeding aims at providing nutritious food in qualitative and quantitative terms, as well as attending sanitary requisites. With this in mind, this paper is aimed at analyzing the adherence to good procedures during the cooking and delivery procedures of meals served to rural workers of a sugar mill located in Piracicaba, SP. The work was focused on the delivery and on thermal food containers. The evaluation was conducted by means of a Good Practices of Manufacturing (GPM) checklist and by comparing two delivery systems: Traditional Thermal Food Container (TC) and Hot Box (HB). The variables assessed were temperature conservation, microbial count, compliance to legislation and client satisfaction level. Results showed partial adherence to GPM in processes of the food and nutrition unity (70.9%). Of the 21.4 non-conformities, 37.5% were related to production flow and, of the 7.7% partially attended items, 22.2% related to food handlers procedures. Temperatures measured at the moment of placing food in containers were 70.4ºC in the TC system and 68.2ºC in the HB system, while temperatures at the moment of food consumption were 34.6ºC and 50.7ºC, indicating temperatures losses of 35.8ºC and 17.4ºC, respectively. Food microbiological analyses showed satisfactory results at the moment of placing food in containers and at food consumption for the HB system. Unsuitable results (Coliforms at 45ºC above 1.100MLN/g and Bacilus Cereus at 350,000 CFU/g) were observed in food kept in the TC system at consumption time. Aspects related to working legislation (containers quality and transportation procedures, use of the resting areas and pauses/resting appointments) were partially achieved in the TC system and fully attended in the HB system. The client satisfaction survey showed that 74% of the workers preferred the HB systems to the TC system. It can be concluded that the HB system showed to be more effective than the TC system, but, in view of the results especially verified in the production system checklist, higher adherence to the GPM is necessary to ensure food innocuity.

Thesis (Masters Diploma in Technology (Public Health)) -- Cape Technikon, Cape Town, 1992 / In order to evaluate a health education programme for food handlers at a meat plant, a bakery/confectionery and a catering premises, changes in hygiene were assessed by the bacteriological analysis of swabs for hygiene indicator organisms from food contact surfaces. In this evaluation three phases were established on the basis of bacteriological assessment prior to, during and after the education programme. The first phase involved the establishment of a base line for hygiene indicator organisms prior to the education programme by taking 5 sets of bacteriological swabs over a two month period at each of the three premises, each swab set consisting of 14 swabs of food contact surfaces making a total of 210 swabs. During this time the food hygiene educational needs of the employees were assessed and on this basis a set of three video taped presentations were produced relating respectively to personal hygiene, environmental hygiene and food handling practices. The second phase consisted of the implementation of a health education programme involving consecutive tutorial sessions at one month intervals during which the video taped programme was presented. At this stage a further 5 sets of bacteriological swabs was taken at each of the premises. The third phase involved the assessment of hygiene shortly after completion of the education programme by taking a final 5 sets of bacteriological swabs of food contact surfaces at each of the premises over a further two month period. Statistically significant reductions in a number of the indicator organisms were observed during the course of the study.

Submitted by Jorge Silva (jorgelmsilva@ufrrj.br) on 2018-11-14T17:37:01Z No. of bitstreams: 1 2013 - Isabela Cristina Lobo de Morais.pdf: 661019 bytes, checksum: b22b65730186fe6df5954d9a5ec6f37f (MD5) / Made available in DSpace on 2018-11-14T17:37:01Z (GMT). No. of bitstreams: 1 2013 - Isabela Cristina Lobo de Morais.pdf: 661019 bytes, checksum: b22b65730186fe6df5954d9a5ec6f37f (MD5) Previous issue date: 2013-02-27 / Aiming at ensuring safe food in a restaurant industry of a large company's energy business, this study seeks to identify the relationship of organizational culture of food safety in the applicability of ABNT NBR 15635:2008, the standard used by institutions wishing to ensure and demonstrate that best practices and operational controls are essential deployed, implemented and maintained, obtaining certification of their establishments. Culture is considered an important factor influencing the behavior and actions of individuals in an organization. Studies have identified six indicators as applicable to the organizational culture of food safety in relation to food safety performance: leadership, communication, commitment, environment, perception of risk and reward system. The research was conducted in the restaurant industry from an energy company, food service which is under the management of an outsourced food services. The research field was the local team of food service staff. The population was 90 people. A non-probability sample was defined by the criteria of accessibility that selects the elements for ease of access to them, in order to cover 100% of the team. We used a questionnaire to evaluate the variables determining the organizational culture of food safety. The evaluation of ABNT NBR 15635:2008 was performed by comparative reading with the sanitary regulation in the country. In assessing the applicability of ABNT NBR 15635:2008 in the restaurant industry of the company's energy business, we conducted an audit of the second part using a checklist based on this standard adapted for this research. It found 93% compliance of the items analyzed, elaborated action plan 5W2H for nonconformities. Participant observation was analyzed aspects systematized in the assessment instrument completed by employees. The result of the nonconformities encountered served as a subsidy for their applicability. The ABNT NBR 15635:2008, currently the only certification available for food service proved to be capable of implementation at the study site through a checklist of easy application, to obtain the guarantee of safe food. The study showed a strong organizational culture with food safety aspects to be discussed with the aim of continuous improvement. The organizational culture of food safety of this company providing food service favors the implementation of ABNT NBR 15635:2008 studied in the restaurant industry for ensuring food safety. It is suggested that future studies seek to demonstrate the influence of organizational culture on food safety certification process for food safety. / Visando a garantia do alimento seguro em um restaurante industrial de uma empresa de grande porte do ramo de energia, este estudo buscou identificar a rela??o da cultura organizacional de seguran?a de alimentos na aplicabilidade da norma ABNT NBR 15635:2008, norma utilizada pelos estabelecimentos que desejam assegurar e demonstrar que as boas pr?ticas e os controles operacionais essenciais est?o implantados, implementados e mantidos, obtendo a certifica??o dos seus estabelecimentos. A cultura ? considerada um importante fator de influ?ncia no comportamento e das a??es dos indiv?duos que comp?em uma organiza??o. Estudos identificaram seis indicadores como aplic?veis ? cultura organizacional da seguran?a de alimentos em rela??o ao desempenho da seguran?a de alimentos: lideran?a, comunica??o, comprometimento, meio ambiente, percep??o de risco e sistema de recompensa. A pesquisa foi desenvolvida no restaurante industrial de uma empresa de energia, cujo servi?o de alimenta??o est? sob a gest?o de uma empresa terceirizada de servi?os de alimenta??o. O universo da pesquisa de campo foi a equipe local de funcion?rios do servi?o de alimenta??o. A popula??o foi de 90 pessoas. A amostra n?o-probabil?stica foi definida pelo crit?rio de acessibilidade que seleciona os elementos pela facilidade de acesso a eles, visando contemplar 100% da equipe. Foi aplicado um question?rio visando avaliar as vari?veis determinantes da cultura organizacional de seguran?a de alimentos. A avalia??o da norma ABNT NBR 15635:2008 foi feita atrav?s da leitura comparativa com as legisla??es sanit?rias vigentes no pa?s. Na verifica??o da aplicabilidade da norma ABNT NBR 15635:2008 no restaurante industrial da empresa do ramo de energia, foi realizada uma auditoria de 2? parte utilizando uma Lista de Verifica??o baseada nesta norma adaptada para esta pesquisa. Constatou-se 93% de conformidade dos itens analisados, sendo elaborado plano de a??o 5W2H para as n?o conformidades encontradas. Atrav?s da observa??o participante, foram analisados os aspectos sistematizados no instrumento de avalia??o respondido pelos funcion?rios. O resultado das n?o-conformidades encontradas serviu de subs?dio para a sua aplicabilidade. A norma ABNT NBR 15635:2008, atualmente, a ?nica dispon?vel para certifica??o de servi?os de alimentos mostrou-se pass?vel de implementa??o no local de estudo, atrav?s de uma Lista de Verifica??o de f?cil aplica??o, para obten??o da garantia do alimento seguro. O estudo demonstrou uma forte cultura organizacional de seguran?a de alimentos com alguns aspectos a serem tratados com objetivo de melhoria cont?nua. A cultura organizacional de seguran?a de alimentos desta empresa prestadora de servi?o de alimenta??o favorece a implanta??o da norma ABNT NBR 15635:2008 no restaurante industrial estudado para a garantia do alimento seguro. Sugere-se que estudos futuros busquem comprovar a influ?ncia da cultura organizacional de seguran?a de alimentos no processo de certifica??o em seguran?a de alimentos.

O deslocamento dos indivíduos e a maior exposição da população a alimentos destinados ao pronto consumo em serviços de alimentação e vias públicas contribuem para a incidência de Doenças Transmitidas por Alimentos (DTA). Nesse contexto é imprescindível conhecer as estratégias utilizadas em unidades produtoras de refeições vinculadas ao turismo para minimizar os riscos de contaminação dos alimentos. A presente pesquisa teve como objetivos: caracterizar os sistemas de gestão da qualidade e segurança de alimentos, identificar o nível de adequação das condições higiênicosanitárias, caracterizar os recursos humanos e avaliar a percepção de risco dos agentes envolvidos sobre segurança dos alimentos nos serviços de alimentação de meios de hospedagem. A pesquisa foi conduzida em unidades produtoras de refeições de hotéis e pousadas, em região do estado de São Paulo, composta por dois municípios, A e B, considerados estâncias turísticas. Concordaram em participar da pesquisa 19 estabelecimentos da região, sendo 72,3% hotéis e 16,6% pousadas pertencentes ao município A e 85,7% e 35,7% da mesma tipologia do município B. Um roteiro de entrevista foi aplicado aos gestores das unidades para caracterizar as empresas quanto aos aspectos organizacionais, adequação aos atos normativos vigentes, recursos humanos e o Sistema de Gestão da Segurança dos Alimentos. Um questionário foi empregado para avaliação da percepção de risco dos manipuladores (n=108) sobre questões de segurança dos alimentos e os dados obtidos, analisados a partir de uma escala estruturada com valores variando de 1\"nenhum risco\" a 7 \"risco muito alto\". Uma escala de desejabilidade social foi aplicada para reduzir vieses de medição. A avaliação das condições higiênico-sanitárias dos estabelecimentos foi realizada com base nos laudos de inspeção dos setores de vigilância sanitária dos municípios e na classificação proposta pelo órgão fiscalizador competente. Construiu-se os bancos de dados com o emprego de software SPSS, 2013, análises descritivas foram realizadas e testes não paramétricos utilizados para a comparação de médias e correlações ao nível de significância de 5%. Os resultados evidenciaram que embora todas as empresas fossem licenciadas pelos órgãos competentes a adoção de Sistema de Gestão da Segurança dos Alimentos ou iniciativas nesta direção, eram mais frequentes nas empresas de maior porte e capacidade de produção, que também possuíam os gestores mais qualificados e com maior conhecimento sobre o assunto e estratégias para promoção da qualidade. Os resultados insatisfatórios das condições higiênico-sanitárias constatados nas inspeções das empresas menores podem ser justificados pelo inadequado critério de seleção, programa de capacitação e avaliação de desempenho deficiente dos funcionários. Os menores níveis de risco percebidos pelos manipuladores de alimentos sobre aspectos que representam entraves para a segurança do alimento reforçaram a falta de conhecimento e conscientização sobre o assunto. Recomenda-se a atuação mais efetiva da fiscalização sanitária uma vez que a implantação, no mínimo das Boas Práticas, é obrigatória para este segmento e que seja adotada pelas empresas uma política de recursos humanos voltada para atender aos anseios dos funcionários, visando motivá-los para o desenvolvimento de serviços de qualidade, produção de alimentos seguros e minimizar os problemas funcionais enfrentados pelos gestores. / The displacement of individuals and the greater exposure of the population to ready-toeat foods and foods offered at street stands contribute to the incidence of Foodborne Diseases (FBD). In this context, strategies used in food services linked to tourism meals are essential to minimize the risk of food contamination. This study aimed to characterize the systems of quality management and food safety, to identify the adequacy of sanitary conditions, to characterize the human resources and to evaluate the risk perception of people involved in food safety in the hosting sector. The study was conducted in food services of hotels and hostels, São Paulo State, in two municipalities, A and B, considered tourist resorts. Nineteen establishments were investigated in this research, encompassing 72.3% hotels and 16.6% hostels from municipality A, and 85.7% and 35.7% in municipality B. A questionnaire was applied to managers of the businesses to characterize the companies in terms of organizational aspects, compliance to current legislation, human resources and the Management System of Food Safety. One questionnaire was used to evaluate of risk perception of food handlers (n=108) about food safety. For the questionnaire analysis, a scale 1 \"no risk\" and 7 \"very high risk\" was defined. A scale of social desirability was applied to reduce bias of measurements. The hygienic and sanitary conditions of the establishments were evaluated based on inspection reports of health surveillance of municipalities and on the classification proposed by competent sectors. Databases were performed using the SPSS software, 2013, besides descriptive analyses and non-parametric tests were used to compare means and correlations at a significance level of 5%. The results showed that although all companies were licensed by the competent sectors, the adoption of the Food Safety Management System or some initiatives in this direction were more common in large enterprises with greater production capacity. These establishments had the most qualified managers with greater knowledge on the subject, promoting quality strategies. The unsatisfactory sanitary conditions results in the small companies may be justified by the inappropriate selection criteria, lack of training and deficient program to evaluate employee performance. The low levels of risk perception by food handlers regarding aspects that are barriers to food security reinforced the lack of knowledge and awareness on the subject. A more effective action of sanitary inspection is recommended once the implementation of good practices is mandatory for this segment and it is a policy adopted by companies to meet the needs of employees, aiming to motivate them to improve quality and safety of food production and to minimize functional problems faced by business managers.