Purpose To investigate under which conditions SCD’s work with implementing a lean mindset and behaviour at key suppliers is successful. To help fulfilling the purpose this thesis aims to answer the question: What affects how the production unit of a Scania key supplier adopts a lean mindset and behaviour with focus on continuous improvements? Methodology An exploratory multiple case study with a qualitative data analysis and inductive approach. The cases consist of five Swedish first-tier suppliers to Scania CV AB, and a pilot case study conducted at Scania, Södertälje. Result The case study resulted in a categorisation of suppliers into three groups based on their characteristics and ability to adopt a lean mindset and behaviour: Group I:  Lack of direction, inconsistent management culture, no deeper understanding or interest in lean, no involvement or responsibility of operators in improvement work, a tendency to copy tools and methods given by external help directly into the organisation. Group II:  Strong sense of direction, strong management culture, a personal interest in lean and improvements, an “us and them” culture between managers and operators, and a strong sense to develop tools and working methods in-house and be very restrictive with applying external thoughts in the organisation. Group III: Clear long-term direction; primarily evident among managers, clear targets on an operational level to guide the rest of the organisation, a supportive management culture, an expectation on operators to perform improvement work, and openness to external help but a strong sense of filtering and adapting to the own organisation. Conclusion Our conclusion is that SCD is variously successful due to that the same approach has been used despite different needs of the suppliers. The recommendation is to analyse suppliers with tools provided in this research and adapt the development approach to specific supplier needs: Group I: No prioritisation of long-term development of this group. Group II: Provide guiding from experience to management team, focus workshop on operators and their nearest contact points. Group III: Provide possible solutions to specific problems.

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Sammanfattning Denna uppsats handlar om folkhälsoarbete inom en pågående bebyggelseplanering i ett utsatt område i Köpings kommun. Bebyggelseplaneringen inriktar sig på att skapa stödjande miljöer och samverkan för att lyfta området och göra det mer hälsofrämjande. Studiens teoretiska referensram är modellerna HELPSAM och SESAME som är viktiga verktyg inom tvärsektoriellt arbete. Syftet med studien var att studera planering och genomförande av förbättringsarbetet i bostadsområdet Byjorden i Köpings kommun. Metoden som använts har en kvalitativ studiedesign med enskilda semistrukturerade intervjuer. Intervjuerna analyserades med manifest innehållsanalys. Resultaten visar att orsaken till projektets början var att bostadsområdet Byjorden länge varit stökigt och haft dåligt rykte. Det strategiska arbetet bestod av kartläggningar från polis, beslutsfattande, genomförande samt en kommande uppföljning. Resultaten visar även på att genomförda insatser i området var bland annat en trygghetsvandring, ökad polisiär närvaro samt ökad kommunikation med boende. Slutsatser som kan dras utifrån studien är att en god kommunikation med boende är viktigt för bredare förankring av projekt. Ytterligare slutsatser som kan dras var att arbetet behöver ytterligare utveckling och strukturering för tydligare riktlinjer och mål med samverkansarbetet.  En slutsats var att projektet verkar som en föregångare inom brottsförebyggande arbete och kan fungera som förebild för många andra liknande projekt. / abstract This paper is about public health in an ongoing community development in a vulnerable area in Koping municipality. The community development focuses on creating supportive environments and collaborative projects. The frame of reference is the HELPSAM and SESAME models which are important tools in intersectoral work. The purpose of this study was analyzing the planning and execution of improvements in Koping municipality. The method used is a qualitative study design with semi-structured interviews. Interviews were analyzed using a manifest content analysis. The results show that the reason the project started was that Byjorden had a bad reputation. The strategic work consisted of mapping from police, decision making, implementation and an upcoming follow-up. The results also show that efforts made in the area were increased police presence and increased communication with residents. Conclusions to be drawn from the study were that good communication with residents is important for the broader acceptance of the project, also that the work needs further development and structuring for clearer guidelines and goals in the intersectoral work. A further conclusion to be drawn was that the project is a pioneer in crime prevention and can therefor act as a model for other similar projects.

Syftet med arbetet är att kartlägga och att finna möjligheter till förbättringar i projektflödet. Arbetet berör de delar av företaget som befinner sig i ett tidigt skede av projektflödet eftersom ändringar i dessa skeden kan göras till en liten kostnad. Informationsinsamling har skett genom fria samtal, dock med vissa förberedda frågor. Information har inhämtats från flera delar av projektflödet så som försäljning, projektledning och konstruktion. Vi har kommit fram till att det är värt att lägga mer resurser på förbättringsarbete och se över ansvarsfördelningen för detta. Man bör även se över reklamationerna som till antalet är för många och många av felen är likartade. / The main purpose of this thesis is to survey and find possibilities of improvements in the project flow. The report only touches the parts of the company which are located in the early parts of the project flow, hence alterations can be made at a low cost. The gathering of information was made by open conversations, with some prepared questions. The information has been gathered from several parts of the company such as sales, project management, and construction et cetera. We consider it to be profitable to increase the resources in the improvement work. The company should also investigate the distribution of responsibility in the work of improvement. The complaints are too many and many of the faults are similar.

This qualitative study explored the perceptions and practices of elementary school administrators regarding parental involvement in three urban elementary schools. Particular attention was given to understanding the connection between the beliefs that school leaders shared about parental involvement and its role in school improvement (i.e., their espoused theories) and to how they supported parental involvement in their school community (i.e., their theories in use). Using Argyris and Schön’s (1978) theories of action framework, face-to face interview data and school and district documents were collected and analyzed to explore how well administrators’ practices relative to parental involvement (theory-in-use) aligned with their beliefs and perceptions (espoused theory). As such, data analysis focused on understanding both what administrators believe and what they do to use parental involvement to support school improvement efforts. / text

Despite several developments in logistics that strive to decrease costs, tendencies can be found for increased logistical costs (Pewe, 2011, p. 17). Some factors causing increased system complexity are increased selection and faster market movements. The Warehouse Department at Carlsberg Sverige in Falkenberg has been chosen to be studied regarding continuous quality improvements. Carlsberg Sverige implemented an automated inventory system and automated order-picking system in 2012-2013, which has had about 40% increase of stock keeping units (SKUs) since the investments. Since the implementation of the automation Carlsberg Sverige has encountered challenges with other quality of goods. The system has become more sensitive and it has become more important to eliminate deviation.The study aimed to develop a way for long-term reduction or elimination of quality errors that result in negative effects to the system. A specific area investigated was regarding both effect of the organization in a holistic perspective and on a level of detail of the analyzed area. The study did not include quality of beverages, but only external quality problems of goods, such as faulty stacking of packages or plastic wrapping hanging outside of the goods.An exploratory study was conducted with predominantly quantitative data collection methods. Initially a current state mapping was made, a flow chart was created through interviews and observations of employees. Critical activities / situations were identified in the flow chart and three areas were determined for further investigation regarding quality errors. Observations were carried out where all occurred abnormalities were registered. The results were analyzed and a focus area determined for continued deeper examination. A final model was created with the influence of theories and collected data from the case study.The examined focus area was part of the fully automated warehouse. Adaptation to the new automation was still under investigation and a need for more clarity in the continuous quality improvements . From the observations, it was revealed that in approximately 70% of the observing time in the focus area, there was an error in the area affected system. Registered errors were categorized into ten groups, seven groups were included in the research scope. Out of the seven categories there were two significance regarding amount of repetitions of registered errors; unreadable label was measured 30 times, and plastic wrapping outside goods was discovered 12 times during 7 hours of measurement. Significance regarding average duration was discovered for; system errors of labels and wood detected by sensors on conveyors.Detected errors with significance were further analyzed with fishbone diagrams to find root-causes. Several common causes were discovered in the fishbone diagrams, for instance regarding inadequate methods and measurements. The discoveries functioned as basis for the final model that consists of: Key Performance Indexes (KPI's), a flow chart of affecting processes, daily whiteboard meetings, improved communication channels and a process for implementation of routines. The model developed was to fit this case study, which represents; a complex system with lots of shift work, both manual and automated processes and handling of beverage goods. Despite this, the model is considered to function as a basis to work on continuous quality improvements for organizations outside the mentioned scope, but with modifications of the model.

This study focuses on optimising operations effectiveness and capacity at a heavy engineering plant, namely Heavy Engineering Vereeniging, a division of DCD–DORBYL (Pty) Ltd. The implementation and adoption of technology was included in the investigation. The company operates from 2 premises in Vereeniging and Vanderbijlpark (Gauteng), and consists of 5 factory buildings. A literature review was conducted to ascertain current industry best practises and technology implementation initiatives. This review included a discussion on the following aspects: Capacity and its utilisation, flexible technology and advanced manufacturing systems, technology in manufacturing, capacity expansion and scheduling, factory layouts, technology and capacity utilisation in a South African context, and finally future trends in capacity and technology at Heavy Engineering Vereeniging. Data collection from within the organisation was done via the issuing of a questionnaire and conducting interviews with various management and supervision employees. The gathered data was analysed for employees’ opinions on current utilisation of capacity and use of technology, as well as suggestions regarding improved working methods, factory layout and the implementation of new technology. The quantitative data was analysed using the Statistical Package for the Social Sciences software, with the provided descriptive statistical test results used for the identification of possible trends and further interpretation. It was found that current capacities and equipment are being well utilised, but not to their optimal level. The well entrenched management information systems, measurement systems and operating procedures currently in use will aid to increase the level of utilisation of the available capacity and equipment. The implementation of technology and latest best practises within the operation will gain HEV a competitive edge, ensuring their future sustainability and market leadership. However, this implementation must be done with the input and buy in of the work force. The variances in perceptions and attitudes between the various job functions, discovered during the statistical analysis, must be taken into cognisance during any capacity optimisation or technology implementation initiative. Continued capital expenditure and the current drives in research and development need to be maintained to further ensure sustainability. Various inefficiencies were identified and recommendations were made to improve the current operation’s effectiveness and factory layout, primarily by decreasing operating inefficiencies. The recommendations were made based on the results of the study and included the expenditure involved in their execution. Financially viable options, calculated using payback periods and net present values (NPV), included the purchase of phased array ultrasonic testing equipment, horizontal SAW for longitudinal flanges and a modular type furnace. Other options, which could improve operations effectiveness, but not returning financially positive results, included the moving of the Hausler roll into the main fabrication workshop and the moving of the Sachems drills to alongside the lathes. A number of new processes and initiatives were recommended, for which cost comparisons to current similar practices could not be performed. These included the full production implementation of the punch through tandem arc submerged arc welding for wind turbine tower manufacture, implementation of a customer interfacing and communication platform and internal communication display boards. Current practises regarding touch time measurements for welding and drilling were validated. By undertaking these recommendations, it was felt that HEV would continue to be wepositioned to capture the predicted ongoing growth in the mining market in which they currently operate, and to fully benefit from the future upturn in the energy market. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.

There can be little doubt that Six Sigma is far more than just another novelty concept; in fact, it can be considered as a proven quality philosophy and if applied correctly, ensures a competitive advantage. A rapidly increasing number of firms, from all industries and of all sizes, are now reporting significant savings or returns on their program and training investments, because of the implementation of Six Sigma. This paper investigates the origin, definition, financial benefits and challenges of Six Sigma and its implementation. Certain critical success factors determine the successful implementation of Six Sigma in any firm. Many firms have reported significant benefits as a result of Six Sigma project implementation, though not all are yet success stories. This paper reviews the literature related to the critical success factors for the effective implementation of Six Sigma. This research will provide the useful information for firms, which are willing to implement Six Sigma and help firms avoid the risks during the process of Six Sigma implementation. The primary objective of this exploratory research is to identify the critical success factors required for the successful implementation of Six Sigma. Then, based on the critical success factors identified in literature and the survey, the purpose is to develop and propose an applicable framework for firms to successfully implement Six Sigma. The research is explorative of nature and a survey research design was used with a questionnaire as data-gathering instrument. Descriptive statistics (e.g. means and standard deviations) were used to analyse the data. The results confirmed that the most critical success factors for successful Six Sigma implementation include management commitment, change management, effective communication and alignment. The proposed framework presents six interlinking components of Six Sigma which is dependent on these four critical success factors. Limitations in the research are identified and recommendations for future research are made. / Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2009.

There can be little doubt that Six Sigma is far more than just another novelty concept; in fact, it can be considered as a proven quality philosophy and if applied correctly, ensures a competitive advantage. A rapidly increasing number of firms, from all industries and of all sizes, are now reporting significant savings or returns on their program and training investments, because of the implementation of Six Sigma. This paper investigates the origin, definition, financial benefits and challenges of Six Sigma and its implementation. Certain critical success factors determine the successful implementation of Six Sigma in any firm. Many firms have reported significant benefits as a result of Six Sigma project implementation, though not all are yet success stories. This paper reviews the literature related to the critical success factors for the effective implementation of Six Sigma. This research will provide the useful information for firms, which are willing to implement Six Sigma and help firms avoid the risks during the process of Six Sigma implementation. The primary objective of this exploratory research is to identify the critical success factors required for the successful implementation of Six Sigma. Then, based on the critical success factors identified in literature and the survey, the purpose is to develop and propose an applicable framework for firms to successfully implement Six Sigma. The research is explorative of nature and a survey research design was used with a questionnaire as data-gathering instrument. Descriptive statistics (e.g. means and standard deviations) were used to analyse the data. The results confirmed that the most critical success factors for successful Six Sigma implementation include management commitment, change management, effective communication and alignment. The proposed framework presents six interlinking components of Six Sigma which is dependent on these four critical success factors. Limitations in the research are identified and recommendations for future research are made. / Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2009.

This study focuses on optimising operations effectiveness and capacity at a heavy engineering plant, namely Heavy Engineering Vereeniging, a division of DCD–DORBYL (Pty) Ltd. The implementation and adoption of technology was included in the investigation. The company operates from 2 premises in Vereeniging and Vanderbijlpark (Gauteng), and consists of 5 factory buildings. A literature review was conducted to ascertain current industry best practises and technology implementation initiatives. This review included a discussion on the following aspects: Capacity and its utilisation, flexible technology and advanced manufacturing systems, technology in manufacturing, capacity expansion and scheduling, factory layouts, technology and capacity utilisation in a South African context, and finally future trends in capacity and technology at Heavy Engineering Vereeniging. Data collection from within the organisation was done via the issuing of a questionnaire and conducting interviews with various management and supervision employees. The gathered data was analysed for employees’ opinions on current utilisation of capacity and use of technology, as well as suggestions regarding improved working methods, factory layout and the implementation of new technology. The quantitative data was analysed using the Statistical Package for the Social Sciences software, with the provided descriptive statistical test results used for the identification of possible trends and further interpretation. It was found that current capacities and equipment are being well utilised, but not to their optimal level. The well entrenched management information systems, measurement systems and operating procedures currently in use will aid to increase the level of utilisation of the available capacity and equipment. The implementation of technology and latest best practises within the operation will gain HEV a competitive edge, ensuring their future sustainability and market leadership. However, this implementation must be done with the input and buy in of the work force. The variances in perceptions and attitudes between the various job functions, discovered during the statistical analysis, must be taken into cognisance during any capacity optimisation or technology implementation initiative. Continued capital expenditure and the current drives in research and development need to be maintained to further ensure sustainability. Various inefficiencies were identified and recommendations were made to improve the current operation’s effectiveness and factory layout, primarily by decreasing operating inefficiencies. The recommendations were made based on the results of the study and included the expenditure involved in their execution. Financially viable options, calculated using payback periods and net present values (NPV), included the purchase of phased array ultrasonic testing equipment, horizontal SAW for longitudinal flanges and a modular type furnace. Other options, which could improve operations effectiveness, but not returning financially positive results, included the moving of the Hausler roll into the main fabrication workshop and the moving of the Sachems drills to alongside the lathes. A number of new processes and initiatives were recommended, for which cost comparisons to current similar practices could not be performed. These included the full production implementation of the punch through tandem arc submerged arc welding for wind turbine tower manufacture, implementation of a customer interfacing and communication platform and internal communication display boards. Current practises regarding touch time measurements for welding and drilling were validated. By undertaking these recommendations, it was felt that HEV would continue to be wepositioned to capture the predicted ongoing growth in the mining market in which they currently operate, and to fully benefit from the future upturn in the energy market. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.