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Antecedentes da intenção de compra de marcas próprias: um estudo comparativo entre categorias de alto e baixo risco percebido / Antecedents of private brands purchase intention: a comparative study between high and low perceived risk product categoriesLúcia Aparecida da Silva Borges 18 November 2014 (has links)
O objetivo deste estudo é investigar, de forma comparativa entre as categorias alimento e limpeza doméstica, os antecedentes da intenção do consumidor comprar marcas próprias, bem como analisar os efeitos da diferença nos níveis de risco percebido entre essas duas categorias de produtos na formação da intenção de compra. Para o alcance desse objetivo construiu-se um modelo com base em revisões da literatura sobre marcas próprias, bem como sobre risco percebido, imagem da loja, imagem da marca própria e atitudes, construtos identificados como os principais preditores da intenção de compra. O marco teórico permitiu a construção de hipóteses acerca dos principais relacionamentos existentes entre esses construtos no contexto de marcas próprias. A seguir foi realizada uma pesquisa empírica com o objetivo de testar tais hipóteses, utilizando um questionário auto-administrado elaborado com escalas já validadas na literatura. Esse levantamento de campo (survey) coletou opiniões de uma amostra não probabilística de 1.938 clientes de supermercados, composta por pessoas de ambos os gêneros e provenientes de 26 Estados do Brasil e do Distrito Federal, com predominância do Estado de São Paulo. Os resultados obtidos por meio de modelagem de equações estruturais utilizando a ferramenta Smart PLS demonstram que há relacionamentos significativos entre o risco percebido e a imagem da marca própria; entre a imagem da loja e imagem da marca própria; entre a imagem da marca própria e a atitude; e entre a atitude e a intenção de compra, validando as hipóteses de trabalho. O estudo também conclui que o risco percebido e a imagem da loja são fortes preditores da imagem da marca própria e da atitude a qual, por sua vez, é uma forte preditora da intenção de compra. Por fim, os resultados sugerem que a imagem da loja exerce maior influência na imagem da marca própria quando se trata da categoria alimentos, identificada como de menor risco percebido. Já na categoria limpeza doméstica, a cadeia mais relevante de antecedentes à intenção de compra por parte dos consumidores passa pelas relações entre risco percebido, imagem da marca e atitude frente a marcas próprias. Essas conclusões sugerem diferenças de intensidade, senão em natureza, nas relações entre os antecedentes psicológicos à intenção de compra do consumidor quando são consideradas categorias que se diferenciam no risco percebido pelo cliente, contribuindo para uma melhor compreensão teórica do fenômeno e sugerindo implicações gerenciais na adoção de estratégias de marketing por parte dos varejistas detentores de marcas próprias. / This study aims to investigate the antecedents of consumer´s intention to purchase private brands and analyze the effects of different perceived risk levels in intention formation by comparing food and house cleaning product categories. To attain to such goal a model was developed based on literature reviews about private brands, as well as perceived risk, store image, brand image, and attitudes, constructs identified as the main predictors for purchase intention. The theoretical framework allowed the construction of hypotheses about the key relationships among the constructs in the context of private brands. A survey was then designed and executed in order to test the hypotheses. A self-administered questionnaire was build with validated scales found in marketing literature. The empirical study collected opinions from a non-probabilistic sample of 1,938 private brands supermarket shoppers, comprising persons of both genders and from all 26 Brazilian states and the Federal District, predominating residents in the state of São Paulo. Results obtained by Structural Equation Modeling using Smart PLS suggest there are significant relationships between perceived risk and private brand image; between store image and brand image; between private brand image and attitude; and between attitude and purchase intention, validating the proposed hypotheses. The study also concluded that perceived risk and store image are strong predictors for private brand image and attitude which, in turn, is a strong predictor for purchase intention. Finally, results suggest that store image has more influence on private brand image when food products are the focused category as consumers present lower perceived risk toward it. For house cleaning products, the most relevant antecedents for consumer´s purchase intention form a chain of relations from perceived risk, brand image and attitude towards private labels. These findings suggest differences in intensity, if not in nature, on the relations among consumer´s psychological antecedents for purchase intention when categories that differ on perceived risk are considered. Such findings contribute to a better theoretical understanding of the phenomenon and suggest managerial implications for marketing strategies to retailers who hold private brands.
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Konsumenters attityd till reklamationsalternativ : samspel mellan känslor, uppfattningar och agerade i fast fashion-branschen / Consumers attitude towards complaint approaches : The interaction between emotions, cognition and actions in the fast fashion industryHagel, Felicia, Georgsson, Hanna, Björling, Hannah January 2017 (has links)
Complaints, due to broken products, are today mostly handled in two ways in the fast fashion industry. These two ways are replacement of goods or a refund. This paper investigates whether repair of the product would be an acceptable option for the consumer. This is investigated by analyzing consumer attitudes to garment repair instead of traditional complaint alternatives. Repair of the product includes repair in store, the consumers repairing the garment themselves for a compensation or the company offering a sewing kit to the consumer to repair the garment themself. Solomon, Bamossy, Askegaard and Hoggs (2013) ABC-model is applied to analyze consumer attitudes. The purpose is to investigate female consumers attitudes towards complaint alternatives in physical stores, as well as their attitudes to less occured options in the fast fashion industry. The empirical data consists of focus groups. In order to achieve the purpose of this paper, the empirical data has been analyzed with previous research and the theoretical model. The theory and the previous research addresses areas such as complaint, sustainability, behavior and attitudes. The study's conclusion is that shop repair is an option if the repair is done without waiting and a warranty of the garment is given. That the consumers themself should repair the garment for a compensation is only an option if the consumer has the knowledge and competence to repair. However, there is skepticism to this option because consumers perceive it as the company's responsibility to remedy. The alternative offering a sewing kit is not an acceptable option for the consumers. It will be a process to apply new complaint alternatives because the customer needs time to accept these alternatives. The consumer's responsibility lies in the choice making. In order for consumers to make alternative choices in complaint situations companies should offer the alternatives as well as encourage and inspire consumers to make the right choice for the environment. / I dagsläget hanteras reklamationer främst på två sätt i fast fashion-branschen, byte av vara eller återbetalning. Uppsatsen undersöker därför om lagning av produkten skulle vara ett acceptabelt alternativ för fast fashion-konsumenten. Detta undersöks genom att analysera konsumenters attityd till lagning av plagg istället för de traditionella reklamationsalternativen. Lagning av plagg innefattar lagning i butik, konsumenten får laga plagget själva mot ersättning eller erbjudande om sömnadskit för att laga varan själva. För att analysera konsumenters attityder tillämpas Solomon et als. (2013) ABC-modell. Uppsatsens syfte är att undersöka kvinnliga konsumenters attityder till reklamationer i fysisk butik, samt deras attityder till mindre förekommande reklamtionsalternativ inom fast fashion-branschen. Empirin består av resultatet från fokusgrupper. För att uppnå uppsatsens syfte har empirin analyserats med tidigare forskning och teori. Teorin och den tidigare forskningen behandlar områden som reklamation, hållbarhet, beteende och attityder. Studiens slutsatser är att lagning i butik är ett alternativ om reparationen sker utan väntetid och en garanti på plagget utlovas. Att konsumenten själv ska laga plagget mot en ersättning är endast ett alternativ om konsumenten innehar kunskap och kompetens att laga felet. Det finns dock en skepticism mot detta alternativ då konsumenterna uppfattar det som företagets ansvar att åtgärda felet. Alternativet erbjudande av sömnadskit är inget acceptabelt alternativ för konsumeterna. Det kommer att vara en process att tillämpa andra alternativ vid reklamation då konsumenten behöver tid att acceptera de mer hållbara alternativen. För att konsumenterna ska kunna göra alternativa val vid reklamation bör företagen erbjuda detta samt uppmana och inspirera konsumenterna att göra de hållbarhetsmässigt rätta valen.
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Tierwohl in der Fleischbranche Label - Verbrauchereinstellungen - Vermarktungswege / Animal welfare in the meat industry: Labels - Consumer attitudes - Marketing channelsPirsich, Wiebke 08 May 2017 (has links)
No description available.
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"The Market That Just Grew Up": How Eaton's Fashioned the Teenaged Consumer in Mid-twentieth-century CanadaRollwagen, Katharine E January 2012 (has links)
This thesis focuses on the emergence of the teenaged consumer as a market segment in Canada during the 1930s, 1940s, and 1950s. It challenges the notion that teenagers were of little interest to retailers until economics and demographics shaped the more numerous and prosperous post-war teenagers of the Baby Boom generation. Using evidence from corporate records and analysis of mail order catalogues, the study examines how department store retailer, the T. Eaton Company, Limited, began to cultivate a distinct and lucrative teenaged consumer in the 1930s, and thereby began shaping the teenaged consumer. The thesis contextualizes the case study of Eaton’s by exploring the varied expectations that adults had of young people at the time, using census records and magazines (Chatelaine, Canadian Home Journal and Mayfair) to explore concerns about young people’s transition to adulthood. It then focuses on how Eaton’s made a concerted and sustained effort to attract teenager customers to its catalogue and stores. Analysis of its semi-annual catalogue highlights the emergence of specialized clothing size ranges and styles, revealing that Eaton’s increasingly viewed the teenaged years as an important in-between life stage. Eaton’s also instituted teenage advisory councils to both glean market trends and provide a venue for what it considered education for novice consumers. Eaton’s presented consumption as a way to prepare young people for adult roles, legitimizing teenaged participation in the consumer marketplace and contributing to wider debates about when and how teenaged Canadians should reach maturity.
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Analýza lokální marketingové komunikace na vybrané společnosti / Analysis of the local marketing communication on the chosen companyZimolová, Michaela January 2011 (has links)
The aim of my Master's Thesis is to analyse the local marketing communication of the Vodafone Czech Republic, a.s. company. I use current secondary information sources and primary resources are collected through in-depth interviews with specialists and a method of observation. My Master's Thesis starts from theoretical information on the issue, then it continues with practical findings and finally, I close up with a summary of the analysis and recommendations. I found out that the mobile telecommunications market offers a great potential for local marketing for both mobile service providers, as well as for other companies in the market. In the international Vodafone Group the marketing communication is directed mainly locally within the individual states, communication is unified and has the central character of the rules, but there are many local exceptions. In the Czech Republic, Vodafone has active, regionally based local marketing communications since the summer of 2010, but a local marketing potential is not fully utilized so far. Future trends in marketing suggest greater use of new technologies, mobile and online marketing. Local marketing will belong to the portfolio of a successful organisation.
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Etude des relations entre les dimensions de la qualité de service du point de vente, l'image de l'enseigne, la satisfaction des clients et la fidélité : un modèle pour une chaîne de distribution iranienne / Survey of Relations between Store Quality Dimensions (SQD), Corporate Image (CI) and Customer Satisfaction (CS) in order to building the Loyalty Model in chain stores of IranKazemi, Ali 08 July 2011 (has links)
Aujourd'hui l'image de marque des chaînes de distribution est un élément central deleur succès. La plupart d'entre elle ont des programmes destinés à mesurer lesdifférentes dimensions de leur performance au niveau du point de vente, de lasatisfaction de leur client, de la qualité de leur relation-client et de leur image demarque.Ces facteurs sont supposés contribuer à la fidélité des clients. La question est d'enconnaître le poids relatif. L'objet de cette recherche est d'en proposer un modèleintégré et d'en tester la valeur empirique, dans le cas d'une chaîne de distributioniranienne, sur la base d'un échantillon de 500 consommateurs. La qualité des pointsde vente, la satisfaction des consommateurs, l'image de marque de l'entreprise, et laqualité de la relation sont intégrés dans un modèle explicatif de la fidélité desconsommateurs. Effort rarement fait, la littérature ayant testé séparément lesdifférentes hypothèses. / Today, the most successful corporate image in the world are retailing and chain stores. Most chainstores and retailing companies have research programs designed to measure Point of Sale (Store),Customer Satisfaction (Experience), Brand Image (Corporate Image) and Quality of relationship.Such programs are designed to allow management to measure store (POS) constructs and relationswith corporate image, satisfaction, quality of relationship and store loyalty. This constructs provideessential information to guide efforts to increase the excellent variability in stores and will help toensure there continued loyalty and patronage. There is evidence as to the link between store qualityand excellence chain store performance and chain store –level data suggests as link between higherstore quality, higher corporate image, higher customer satisfaction, higher loyalty and improved themarket share, customer share and profitability.The survey effect of Store Quality Dimensions as a POS toward Customer Satisfaction and LoyaltyDimensions, to creating the loyal customers is one of the most important in literature of this thesis.There have been different but homogenous approach for considering research constructs. Thecustomer - based approach, the financial approach and combination approach. While this studyfocus on customer approach and survey the effective process of “SQD ---CS---LD path” in chainstore industry.This constructs used to operationalization of customer loyalty as target objective of model .we usedthe store quality as an antecedent of customer satisfaction and customer loyalty and called “SQDbased-LD” approach. The contribution of this study is formulating and development of aconceptual framework that integrates the constructs of model and extraction of SQD – LD Modelin Iran chain stores.
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API NATURALS – Productos de cosmética a base de insumos naturales y orgánicos eco-sosteniblesBaca Garcia, Carla Dalia, Fu Li, Ba Ching, Garibay Burgos, Diana Carolina, Parada Rojas, Alexandra Camila, Ramirez Quilla, Paola del Carmen 06 July 2021 (has links)
El siguiente proyecto de investigación se basa en la introducción de productos ecológicos y orgánicos, hechos de manera artesanal al mercado peruano, partiendo de las propiedades naturales para así lograr obtener una cartera de productos para el cuidado de la piel.
Sin embargo, a este proyecto se le adiciona un valor agregado, y es relacionarlo con la enseñanza de transición del uso de cosmetología tradicional hacia la cosmetología natural, es decir, no solo se brinda un producto al usuario, sino que se le enseña a cómo mantener una rutina de cuidado personal a base de productos de insumos naturales y un estilo de vida ecológico.
Así mismo, se tiene en cuenta que el actual mercado peruano ha ido en constante crecimiento a pesar de la actual situación en la que se encuentra atravesando el país como también la competencia directa e indirecta en el rubro de negocio.
Es por ello que, se procederá a detallar el análisis, estrategias ejecutadas y la respuesta del mercado al lanzamiento, introducción y crecimiento de los productos de skincare a base de insumos naturales, con el objetivo de lograr una máxima rentabilidad para el negocio y un óptimo servicio para los consumidores. / The following research project is based on the introduction of ecological and organic products, made in a traditional way to the Peruvian market, starting from natural properties in order to achieve a portfolio of skin care products.
However, an added value is added to this project, and is to relate it to the teaching of transition from the use of traditional cosmetology to natural cosmetology, that is, not only is a product provided to the user, but it is taught how maintain a personal care routine based on natural input products and an ecological lifestyle.
Likewise, it is taken into account that the current Peruvian market has been in constant growth despite the current situation in which the country is going through as well as direct and indirect competition in the business area.
That is why we will proceed to detail the analysis, implemented strategies and the market response to the launch, introduction and growth of skincare products based on natural inputs, with the aim of achieving maximum profitability for the business and optimal service for consumers. / Trabajo de investigación
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Zdravotně technické a plynovodní instalace v supermarketu / Sanitation installations and gas installations in the supermarketBoček, Milan January 2018 (has links)
This master’s thesis deals with the overall sanitary and gas pipeline installation in a supermarket. The theoretical part deals with equipment and requirements for large kitchens with regard to the food preparation in this building. The computing and design part deals with the sewerage, water supply and gas distribution in the supermarket. The property counts over six thousand square meters and is partly two-storeyed. There are also several smaller sales units in addition to the sales areas, facility for staff and warehouses. The diploma thesis is based on current Czech and European regulations.
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Studie řízení zásob ve vazbě na výrobní proces / The Study of Inventory Management in Connection with Manufacturing ProcessTieber, Michael January 2008 (has links)
This master’s thesis deals with problems of inventory management in the International Repair Centre for Symbol Technologies Czech Republic s.r.o.. Actual inventory management is described with a focus on materials planning, storage and evidence of inventory movements using information database systems. A part of the thesis is also an analysis of inventory categories from several different aspects. The purpose of the master’s thesis is to submit suitable suggestions of how to improve existing inventory management processes.
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Stavebně technologická příprava prodejny Smart Light v Bratislavě / Construction-technological preparation of the Smart Light shop in BratislavaHuková, Martina January 2019 (has links)
The main subject of this diploma thesis is elaboration of construction and technological preparation for the main structure of the Smart Light shop in Bratislava. For main structure has been processed time schedule of the construction, single item budget, machine configuration design, drawing of building site, coordination situation of the building with connection to the infrastructure, safety and health protection during work on building site. Part of the thesis is processing study of main construction technological parts. Diploma thesis in technological prescript focuses on implementation of floor structure with cast epoxy walking surface. There has been elaborated testing and quality plan of this technological part. Additional chapter approximates built-in technology – cooling ceiling structure. For elaboration of this diploma thesis were used programs AutoCAD, CONTEC, BuildPowerS, Microsoft Excel, Microsoft Word.
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