Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal

Tyrimo objektas – apskaitos informacinės sistemos funkcinės galimybės įmonių finansinei analizei atlikti. Tyrimo tikslas – parinkti, adaptuoti ir išbandyti modelį, kuriuo naudojantis būtų galima nustatyti apskaitos informacinės sistemos funkcines galimybes mažų ir vidutinių įmonių veiklos finansinei analizei atlikti. Tyrimo uždaviniai: 1. Išanalizuoti ir apibendrinti mažų ir vidutinių įmonių finansų analizei naudojamus rodiklius bei išskirti pagrindines šių įmonių finansų analizės kryptis ir nustatyti AIS Debetas galimybes sukaupti finansų analizei atlikti reikiamus duomenis. 2. Išanalizuoti ir apibendrinti informacinių sistemų funkcionavimo sėkmę įtakojančius veiksnius, vertinimo kriterijus ir metodus, kuriais naudojantis būtų galima įvertinti šių sistemų funkcionalumą mažose ir vidutinėse įmonėse. 3. Adaptuoti integralų pajėgumų brandos modelį (toliau – CMMI) apskaitos informacinės sistemos funkcionalumui tirti, naudojant adaptuotąjį modelį įvertinti AIS Debetas funkcines galimybes finansų analizei atlikti, pasiūlyti šios programinės įrangos tobulinimo būdus bei įvertinti jų priimtinumą mažoms ir vidutinėms įmonėms. Tyrimo metodai. Sprendžiant pirmąjį ir antrąjį tyrimo uždavinius buvo naudojami monografinis, palyginimo, loginės analizės ir apibendrinimo bei grafinio vaizdavimo tyrimo metodai. Sprendžiant trečiąjį tyrimo uždavinį buvo naudojamas anketinės ir interviu apklausos, statistinio duomenų apdorojimo, duomenų analizės ir sisteminimo, CMMI ir ISO/IEC 14598... [toliau žr. visą tekstą] / Research object: the ability of accounting information system to provide enterprises’ financial analysis. Research aim: to provide search, adoption and testing of the model, allowing assessment of the functional abilities of accounting information system to conduct financial analysis in small and medium size enterprises. Objectives: 1. To provide analysis and summarising of indicators, used for financial analysis and main directions of financial analysis in small and medium-sized enterprises and to investigate in abilities of current version of AIS Debetas to collect necessary data for provision of financial analysis. 2. To provide analysis and summarising of the aspects, influencing quality of functioning of accounting information system, the quality assessment criteria and applicable quality assessment methods used for financial analysis in small and medium-sized enterprises. 3. To provide adaptation of the Capability maturity Model Integration (CMMI) for accounting information system quality evaluation, AIS Debetas quality assessment using adopted model, to propose the ways for software and to evaluate acceptability of proposed improvements for end users in small and medium-sized enterprises. Research methods: monographic, comparison, logical analysis and synthesis, questionnaire and interview surveys, statistical data processing, data analysis and summarising, model of CMMI and ISO/IEC 14598. Research results. The first part of this work presents results of analysis of... [to full text]

Over the last decade, the rapid growth and adoption of the World Wide Web has further exacerbated user needs for e±cient mechanisms for information and knowledge location, selection, and retrieval. How to gather useful and meaningful information from the Web becomes challenging to users. The capture of user information needs is key to delivering users' desired information, and user pro¯les can help to capture information needs. However, e®ectively acquiring user pro¯les is di±cult. It is argued that if user background knowledge can be speci¯ed by ontolo- gies, more accurate user pro¯les can be acquired and thus information needs can be captured e®ectively. Web users implicitly possess concept models that are obtained from their experience and education, and use the concept models in information gathering. Prior to this work, much research has attempted to use ontologies to specify user background knowledge and user concept models. However, these works have a drawback in that they cannot move beyond the subsumption of super - and sub-class structure to emphasising the speci¯c se- mantic relations in a single computational model. This has also been a challenge for years in the knowledge engineering community. Thus, using ontologies to represent user concept models and to acquire user pro¯les remains an unsolved problem in personalised Web information gathering and knowledge engineering. In this thesis, an ontology learning and mining model is proposed to acquire user pro¯les for personalised Web information gathering. The proposed compu- tational model emphasises the speci¯c is-a and part-of semantic relations in one computational model. The world knowledge and users' Local Instance Reposito- ries are used to attempt to discover and specify user background knowledge. From a world knowledge base, personalised ontologies are constructed by adopting au- tomatic or semi-automatic techniques to extract user interest concepts, focusing on user information needs. A multidimensional ontology mining method, Speci- ¯city and Exhaustivity, is also introduced in this thesis for analysing the user background knowledge discovered and speci¯ed in user personalised ontologies. The ontology learning and mining model is evaluated by comparing with human- based and state-of-the-art computational models in experiments, using a large, standard data set. The experimental results are promising for evaluation. The proposed ontology learning and mining model in this thesis helps to develop a better understanding of user pro¯le acquisition, thus providing better design of personalised Web information gathering systems. The contributions are increasingly signi¯cant, given both the rapid explosion of Web information in recent years and today's accessibility to the Internet and the full text world.

Abstract: Introduction: To explore the information seeking behavior of Internationally Educated Nurses (IENs) and to investigate their exposure to libraries and library training in both their home countries and after being hired in Saskatchewan. Methods: This two-phase multi-method project was carried out in Saskatchewan, Canada. A questionnaire was developed based on survey instruments used in previously conducted studies on the topic. Librarians in two academic institutions assisted with validation of the survey. In Phase 1, data were collected via an online questionnaire from IENs in three health regions: Saskatoon, Regina, and Sunrise. In Phase 2, the study was expanded to IENs in all the health regions in the province. The same questionnaire from Phase 1 was used during telephone interviews with participants. Results: A total of 17 IENs responded (Phase 1, n = 9, Phase 2, n = 8). Results show that IENs, although interested in looking for information for their practice, are hindered by a lack of knowledge of how and where to seek relevant clinical information as well as a lack of library training. As a result, their main source of information is the Internet (Google). Discusion: Despite barriers such as time to information seeking, results revealed that given the opportunity IENs would like to receive library training to enhance their information seeking skills.

Bakgrund Diabetes typ 2 är en av de snabbast växande sjukdomarna i både Sverige och resten av världen. Vid diabetes typ 2 utgör egenvård en betydande del av behandlingen och för att klara detta behövs kunskap om sjukdomen. I sjuksköterskeyrket ingår att förse patienter med information och kunskap, bland annat genom patientundervisning. Ett flertal studier beskriver hur information och kunskap uppfattas av patienter och hur det på bästa sätt förmedlas till dem. Däremot saknas ett instrument som mäter patienternas befintliga kunskap om sjukdomen och hur de värderar information. Syfte Syftet med arbetet är att undersöka hur informations- och kunskapsbehovet vid diabetes typ 2 varierar utifrån kön, HbA1c, ålder, utbildning och duration samt identifiera de frågor där informations- och kunskapsbehovet är störst respektive lägst. Metod Arbetet grundas på en kvantitativ enkät utformad efter The Toronto Informational Needs Questionnaire-Breast Cancer och är analyserat utifrån data från 86 patienter.  Frågor ur denna enkät har behandlats i dataprogrammet Statistical Package for the Social Sciences och presenteras som deskriptiv statistik. Den teoretiska utgångspunkten för arbetet är Lazarus och Folkmans teori. Resultat Det finns ett behov av såväl mer information som kunskap hos alla de grupper som undersökts. Skillnader dem emellan kunde urskiljas. De grupper som rankat informations- och kunskapsbehovet högst är kvinnor och personer som haft diabetes typ 2 i mer än 11 år. Män rankar vikten av information lägre och anser sig i större utsträckning ha den kunskap de behöver. Frågor där information av patienterna anses vara mycket viktigt rör medicinska frågor. Kunskap kring hur sociala frågor ska hanteras värderades lägst. Diskussion Informationssökning är ett sätt att hantera den situation som uppstår när en människa drabbas av sjukdom. Hur varierar behovet mellan olika demografiska variabler som kön, ålder, utbildning, HbA1c, och duration? Hur värderar patienterna sin kunskap? Inom vilka områden finns informationsbehov och kunskapsluckor? / Background Type 2 diabetes is one of the fastest growing diseases in Sweden and the rest of the world. In type 2 diabetes self-care is an important part of the treatment and knowledge is needed to manage that. The nursing profession comprises to provide patients with information and knowledge - this is done through patient education. Several studies describe how information and knowledge is perceived by patients and the most suitable methods to pass information and knowledge on. However there is a lack of tools that measures patients existing knowledge and how they value information. Aim The aim of this study is to investigate how need for information and knowledge in diabetes type 2 varies by gender, HbA1c, age, education and duration, and to identify questions where the need for information and knowledge is the highest and the lowest. Methods The study is based on a quantitative survey designed by The Toronto Informational Needs Questionnaire - Breast Cancer and is analyzed using the data from 86 patients. Questions from this survey have been processed in a software called Statistical Package for the Social Sciences and the result is presented as descriptive statistics. The theoretical starting point for the study is the Lazarus and Folkman`s theory. Results There is a need for more information as well as knowledge in all of the groups studied. Differences between the groups were discerned and the groups that ranked the needs for information and knowledge highest were women and people who have had diabetes type2 for more than 11 years. Men rank the importance of information lower and they consider themselves to a greater extent having the necessary information. Questions where information is considered very important concern medical issues. Knowledge of how social issues would be handled; were ranked as the lowest. Discussions Searching for information is one way to handle the situation that arises when one gets ill. How requirements vary among different demographic groups, such as gender, age education, HbA1c and duration? How do patients evaluate their knowledge, and in which areas do gaps in information and knowledge exist?

En réponse à une demande institutionnelle, réorientée par les conclusions d'une étude exploratoire et confirmée par une revue de littérature, cette thèse cherche à répondre à la question de recherche suivante : comment rendre possible la prise de décision d'adopter une veille stratégique (VS) ? Ce travail suit un modèle multipapier dans lequel chaque étude contribue à répondre à la question de recherche principale. Notre première étude (chapitre 2) nous a permis de comprendre que les pressions institutionnelles ont une influence sur la décision mentale d'adopter ou pas une VS. Les chapitres 3 et 4 ont contribué à essayer et à améliorer une méthode de ciblage permettant d'identifier les besoins en information pour la VS. En outre, ces améliorations ont permis l'introduction de deux nouveaux concepts pour aider les praticiens à identifier leurs priorités pour faire de la VS. Les deux études sont fortement liées. Le troisième chapitre contribue à identifier les parties prenantes et les thèmes susceptibles de représenter les besoins d'information des gestionnaires dans un contexte spécifique. Le chapitre 4 reprend ces éléments et les combine avec des considérations temporelles et une autoévaluation de capacité d'anticipation dans un système type salle de réunion avec le but de faciliter le ciblage et d'identifier les priorités pour la VS. Dans le chapitre 5, nous avons étudié les interactions dans les réunions collectives de ciblage afin de comprendre la contribution de ces activités au développement de la capacité d'absorption organisationnelle. Nos travaux ont permis d'identifier les thèmes à négocier afin de faciliter l'activité de ciblage et de produire des résultats qui représentent les besoins d'information de l'organisation dans son ensemble. Enfin, nous présentons nos contributions théoriques, à la recherche, et à la pratique. / This dissertation addresses the question of how to enable decision-making to adopt Strategic Scanning (S.Scan). This work was motivated by an institutional request, reoriented by the findings from our exploratory study and supported by literature lack. This document follows a multi-paper model in which each connected study contributes to answer our main research inquiry. Our first study, Chapter 2, allowed us to understand that institutional pressures have an influence into the mental adoption of S.Scan. Chapter 3 and 4 focus into trial and allow the improvement of Target method aiding the identification of information needs for S.Scan. In addition, these improvements let to introduce two new concepts to S.Scan, helping practitioners identify their scan priorities. These studies are strongly linked, on one side, Chapter 3 contributes to identify the stakeholders and topics likely to represent information needs for managers in a particular context; on the other side, Chapter 4 combines the previous information with temporal considerations and a self-perceived anticipatory capacity within a meeting room system with the aim to facilitate S.Scan targeting and identifying scan priorities. In Chapter 5, we studied the interactions in collective targeting meetings in order to understand the contributions of such activities to develop organizational absorptive capacity. This work allowed the understanding of the main themes to be negotiated in order to ease the activity of targeting and to produce results, which represent the information needs of the organization as a whole. Finally, we present our: theoretical, research, and practice contributions.

Submitted by Valdinei Souza (neisouza@hotmail.com) on 2016-08-22T19:58:05Z No. of bitstreams: 1 Tese de Doutorado- JOSÉ CARLOS SALES DOS SANTOS.pdf: 6866551 bytes, checksum: b36f6031b76982bfcb92da05acc566f6 (MD5) / Approved for entry into archive by Urania Araujo (urania@ufba.br) on 2016-09-26T21:51:10Z (GMT) No. of bitstreams: 1 Tese de Doutorado- JOSÉ CARLOS SALES DOS SANTOS.pdf: 6866551 bytes, checksum: b36f6031b76982bfcb92da05acc566f6 (MD5) / Made available in DSpace on 2016-09-26T21:51:11Z (GMT). No. of bitstreams: 1 Tese de Doutorado- JOSÉ CARLOS SALES DOS SANTOS.pdf: 6866551 bytes, checksum: b36f6031b76982bfcb92da05acc566f6 (MD5) / O comportamento informacional de usuários constitui uma temática recorrente ao domínio da Ciência da Informação. Analisar o comportamento humano implica em recuperar as estruturas da interdisciplinaridade para justificar a confluênciadetemas,como „comportamento‟, „necessidades‟, „informação‟ e „usuários‟. Para engendrar as discussões da presente investigação, estruturaram-se argumentações pautadas em estudos aplicados no campo da psicologia comportamentalista tradicionais, com o propósito de fundamentar as análises das necessidades e busca de conteúdos em sistemas de informação. A considerar as citadas prerrogativas, a tese objetivou a analisar como o comportamento informacional dos assessores dosgabinetes interfere na construção de plataformas políticas dos deputados da Assembleia Legislativa da Bahia (ALBA), a partir das demandas sociais. Os objetivos específicos corresponderam a: (a) perfilar as assessorias parlamentares para identificar aspectos do comportamento informacional; (b) mapear os critérios de seleção de informações e proposições advindas dos usuários/cidadãos, a partir das atividades dos assessores dos gabinetes dos parlamentares e; (c) identificar possíveis normativas jurídico-legais competentes à Assembleia que orientem as atividades dos assessores políticos. Os contornos metodológicos permitiram situar o método de procedimento (monográfico/estudo de caso), o nível da pesquisa (descritivo) e as técnicas e instrumentos de investigação (formulário, observação e questionário. Apropriada aos estudos de comportamento, a técnica orientadora constituiu o incidente crítico compreendida como um conjunto de procedimentos para a coleta de dados pautados em observações. Os resultados indicaram que as assessorias dos gabinetes parlamentares apresentaram perfis aproximados, não interferindo nas oportunidades de participação usuários/cidadãos e obtenção de informações, não revelando enquadramentos específicos pertinentes aos grupos observados. As análises do comportamento informacional das assessorias apontaram equivalências direcionadas ao traçado evidenciado no questionário de pesquisa, sem correlações ou interferências nas oportunidades de interlocução. As discussões confirmaram a proposição da tese relativa ao modelo de comportamento informacional, orientado e propício às instituições políticas, apresentaram adequações/orientações às assessorias parlamentares no processo de busca, recuperação e seleção de demandas advindas de usuários/cidadãos, assim como o cumprimento de normativas legais orquestradas em gabinetes políticos. As considerações finais evidenciam os modelos de comportamento de usuários desenvolvidos por estudiosos da CI como prerrogativa essencial à elaboração e proposição do modelo de comportamento informacional de assessores parlamentares inscritos em ambientes políticos. E para contornar as lacunas teórico-conceituais, patentes às pesquisas científicas, anunciaram-se uma agenda prospectiva de estudos de comportamento informacional em instituições políticas. / ABSTRACT The informational behavior of users is a recurring theme in the field of information science. Analyze human behavior involves retrieving the structures of interdisciplinarity to justify the confluence of themes, such as ' behavior ', ' needs ', ' information ' and ' users '. To engender the discussions of this research, structured-if arguments grounded in applied studies in the field of Psychology traditional behaviour source to substantiate the analyses the needs and search of content in information systems. To consider the said prerogatives, the thesis aimed to analyze how the informational behavior of advisors of the offices in the building of political platforms interferes for members of the Legislative Assembly of Bahia, from the social demands. The specific objectives were to: (a) profiling the aides of representatives to identify aspects of the informational behavior; (b) map information selection criteria and propositions coming from users/citizens, from the activities of parliamentarians ' offices and advisors; (c) identify possible competent legal norms to guide the activities of political advisors. The methodological contours allowed position method of procedure (monographic/case study), the level of research (descriptive) and the techniques and research instruments (form, observation and questionnaire. Suitable to studies of behavior, the coach was the critical incident technique, understood as a set of procedures for the collection of data based on observations. The results indicated that the offices of parliamentary offices presented profiles approximate, not interfering in users/citizens participation opportunities and obtaining information, not revealing specific frameworks relevant to the groups observed. Informational behavior analyses of assessors pointed to targeted equivalences evidenced in questionnaire research, without interference or correlations in the interaction opportunities. The discussions confirmed the proposition of the thesis on the informational behavior model, oriented and conducive political institutions, presented adaptations/guidelines to parliamentary offices in search, recovery process and selection of demands coming from users/citizens, as well as compliance with legal norms in political offices orchestrated. The final considerations suggest the models of user behavior developed by scholars of the CI as essential prerogative to elaboration and proposal of informational behavior model of parliamentary advisors enrolled in political environments. And to circumvent the theoretical-conceptual gaps, patents to scientific research, announced a prospective schedule of informational behavior studies in political institutions.

The purpose of the study was to identify the types of library services available in rural areas of Thohoyandou in order to recommend appropriate library services to disadvantaged children in rural areas of the Limpopo Province. Data were collected by means of structured questionnaires in a survey. The problems experienced in rendering library services to children, the factors influencing rural children's information use, and the role that school libraries play in meeting the needs of rural children were investigated. The findings show that rural children's information needs are primarily related to homework assignments. Teachers and learners approach people for information rather than making use of library resources for this purpose. This is due to the fact that most rural schools do not have libraries. Materials are stored in classrooms and storerooms. The existing book stock seems to be outdated, disorganised and inaccessible. Library service rendering is neglected. Most teacher-librarians are not professionally trained to render user services and to teach children information skills. Teachers, teacher-librarians, policy makers and administrators in rural schools seem to be indifferent to providing these services to children. / Information Science / M.A. (Information Science)

Made available in DSpace on 2014-06-11T19:26:45Z (GMT). No. of bitstreams: 0 Previous issue date: 2007-09-19Bitstream added on 2014-06-13T19:34:29Z : No. of bitstreams: 1 euclides_ml_me_mar.pdf: 582671 bytes, checksum: 4d447e4f51ab6f12a774ebeb893934ed (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Universidade Estadual Paulista (UNESP) / A representação das necessidades de informação visando à recuperação de informação relevante tem exigido das áreas de Organização e Recuperação da Informação, o desenvolvimento de modelos teóricos e instrumentais que auxiliem nos procedimentos de análise, síntese, representação e recuperação do conteúdo documentário, contribuindo tanto para a sedimentação teórica da área quanto para a formação profissional. Nesse contexto, a percepção da demanda das necessidades de informação de uma comunidade usuária torna-se um aspecto importante a ser considerado pelo indexador, no processo de tratamento de conteúdos documentários de um sistema de informação. Desse modo, propõe-se uma investigação sobre a representação das necessidades de informação na perspectiva do usuário, a fim de identificar elementos conceituais e modelos que possam fornecer ao profissional indexador, subsídios para o tratamento de conteúdos documentários, voltados à demanda da comunidade usuária, de um sistema de informação. Por meio de uma abordagem exploratória de natureza teóricoinvestigativa e metodologia de análise dos modelos teóricos de busca de Tom Wilson e David Ellis, esta pesquisa visa contribuir para que o indexador possa melhorar a representação de conteúdos documentários e ampliar a visão sobre a demanda da comunidade usuária. Os resultados obtidos sinalizam que para o tratamento de conteúdos documentários voltados para a demanda a opção da abordagem sócio-cognitiva demonstra atender de modo mais satisfatório as complexidades que envolvem o usuário na sua dimensão social e por conseqüência as suas necessidades de informação. / The representation of the information needs aiming the retrieval of relevant information has demanded from the areas of Information Organization and Retrieval the development of theoretical and instrumental models which may help in the procedures of analysis, synthesis, representation and retrieval of the documentary contents, contributing both to the theoretical sedimentation of the area and to the professional training. In this context, the perception of the demand of the information needs of a users’ community becomes an important aspect to be considered by the indexer in the process of treatment of documentary contents of an information system. This way, one proposes an investigation about the representation of the information needs in the user’s perspective, in order to identify conceptual elements and models that may provide the indexing professional with subsidies for the treatment of information of documentary contents, turned to the demand of the users’ community of an information system. By means of an exploratory approach of theoretical investigative nature and a methodology of analysis of the theoretical search models of Tom Wilson and David Ellis, this research aims at contributing so the indexer may be able to improve the representation of the documentary contents and enlarge the vision about the demand of the users’ community. The results obtained signal that, for the treatment of documentary contents turned to the demand, the option of the socio-cognitive approach demonstrates to meet in a more satisfactory manner the complexities that involve the user in his/her social dimension and, consequently, his/her information needs.

FundaÃÃo Cearense de Apoio ao Desenvolvimento Cientifico e TecnolÃgico / Esta pesquisa tem como objetivo analisar as competÃncias em informaÃÃo dos idosos no uso de tecnologias digitais. Para tal, adota como objetivos especÃficos: a) identificar as necessidades informacionais dos idosos; b) verificar como os idosos utilizam variados recursos e fontes informacionais no Ãmbito digital; e, c) examinar os aspectos cognitivos, situacionais e afetivos relacionados, respectivamente, ao saber, ao saber-fazer e ao saber-agir da competÃncia em informaÃÃo. Tem como pressuposto o fato de que a competÃncia em informaÃÃo supera abordagens preocupadas apenas com as habilidades voltadas à soluÃÃo de problemas em atividades formais, constituindo-se em fator crÃtico para a realizaÃÃo de outras atividades, as quais ressaltam diferentes naturezas da informaÃÃo. Quanto aos procedimentos metodolÃgicos, a pesquisa se ampara na abordagem qualitativa e no mÃtodo exploratÃrio e descritivo. Para a coleta de dados, privilegia a interaÃÃo face a face atravÃs da realizaÃÃo de entrevistas com idosos que utilizam tecnologias digitais. A tÃcnica utilizada para a interpretaÃÃo dos dados foi a anÃlise de conteÃdo. Por meio do mapeamento das competÃncias informacionais, destaca que os idosos entrevistados, em sua maioria, demonstram interesse em continuar a aprender sobre as tecnologias digitais e suas ferramentas. Os resultados da pesquisa apontam que, apesar das dificuldades encontradas, os respondentes tÃm curiosidade em conhecer os avanÃos tecnolÃgicos e alimentam o desejo de aprender cada vez mais sobre as ferramentas disponÃveis. Ainda que, por vezes, os idosos apresentem certo receio e resistÃncia ao novo, vale destacar que, em muitos outros momentos, hà um sentimento de motivaÃÃo e interesse pelo aprendizado, sempre com vistas à conquista de independÃncia em tarefas associadas à tecnologia. Desse modo, conclui que a utilizaÃÃo das tecnologias digitais pode proporcionar uma maior autonomia dos idosos, contribuindo positivamente com sua qualidade de vida, alÃm de cooperar com outras pesquisas sobre o desenvolvimento da competÃncia em informaÃÃo em contextos digitais. / ABSTRACT This research aims to analyze the information literacy of the elderly in use of digital technologies. Therefore, it adopts as specific objectives: a) identify the informational needs of the elderly; b) verify how the elderly use diverse technological resources and informational sources in the digital space; and, c) examine the cognitive, situational and affective aspects related, respectively, to knowledge, to know-how and to know-agency of information literacy. Part of the assumption that the information literacy surpasses approaches preoccupied only with the problem-solving skills in formal activities, constituting a critical factor for the accomplishment of other activities, which emphasize different natures of information. As for the methodological procedures, the research is based on the qualitative approach and on the exploratory and descriptive method. For data collection, it favors face-to-face interaction by conducting interviews with elderly using digital technologies. The technique used for data interpretation was content analysis. Through the mapping of information literacy, it is highlighted that the elderly interviewed, for the most part, show interest in continuing to learn about digital technologies and their tools. The results of the research indicate that, despite the difficulties encountered, respondents are curious about technological advances and encourage the desire to learn more about the available tools. Although the elderly sometimes present some fear and resistance to the new, it is worth noting that in many other moments there is a sense of motivation and interest in learning, always with a view to achieving independence in tasks associated with technology. In this way, it concludes that the use of digital technologies can provide greater autonomy for the elderly, contributing positively to their quality of life, and cooperate with other researches on the development of information literacy in digital contexts.