No description available.

During an incident, which is critical in nature, sense-making by the individuals involved are essential in ensuring an optimal response to the incident. The incident management systems employed to manage the allocation of resources to an incident allow for the visualisation of the incident and its constituents, and this visualisation supports sense-making by improving knowledge transfer. Knowledge visualisation contains pitfalls that can be avoided by implementing knowledge visualisation criteria. The purpose of this study is to identify the knowledge visualisation criteria that optimise the knowledge transfer by visual artifacts in incident management systems like emergency medical or fire-response systems. This study used the design science research (DSR) methodology and was conducted in the context of critical incident response management. A review of the existing literature was done to identify an initial set of knowledge visualisation criteria. The initial set was evaluated by content experts (using questionnaire driven interviews) and usability experts (using questionnaire driven interviews, usability testing with eye tracking and a survey) in the context of an emergency incident management system. The main contribution of this study is a validated set of knowledge visualisation criteria to guide knowledge transfer in incident management systems. / School of Computing / M. Sc. Computing

Knowledge management is seen as a hot topic in order for organizations to become effective and utilize the knowledge residing within the organization. The most important factor in knowledge management is believed to be the knowledge transfer, which is the process of transferring knowledge between two parties. A context in which knowledge and knowledge transfer are especially important is within the best practice framework ‘ITIL’ and IT-service organizations. Therefore, the purpose with this study is to analyze how knowledge is transferred through information systems in an ITIL organization, and how the transfer process can be further understood by incorporating individual perspectives on knowledge. Besides that, our purpose is to identify factors influencing the knowledge transfer from both the organizations and the ITIL framework. The reason for this is that knowledge transfer through information systems in an ITIL context is rather underexplored, previous research regarding this is mainly focusing on putting knowledge in repositories and make it available, which is believed to create certain implications regarding the individual perspective in the creation and transfer of knowledge through information systems. These implications are something that has not been explored, which is a knowledge gap we intend to fill with this thesis. That is why we have constructed three research questions regarding how the organizations understand what valuable knowledge is, what factors that is influencing their knowledge transfer, and how these previously individual aspects can be further understood by applying the boundary object theory on knowledge transfer through information systems. From a multi case study with semi structured interviews we could collect a valuable collection of empirical data, that was collected from six respondents representing three organizations. By applying the interpretive and social constructivist research philosophy with an abductive methodological approach, previous research and the boundary object theory in combination with the theory of knowledge creation we could analyze our empirical data. Our study shows that the perspective on valuable knowledge is something with direct relation to ITIL, and highly connected to what its contribution is to the core business that the IT-service organization is helping. Valuable knowledge is also seen as stored knowledge. We can from our study also see that there are four predominant forces influencing the knowledge transfer process. We identified that the overall perspective on what knowledge is in the organization, how and what the organization values as knowledge, the ITIL framework and their knowledge management strategy directly influenced knowledge transfer. Our main finding in this study is that when organizations are transferring knowledge through information systems the individual perspective on both knowledge, knowledge creation and the knowledge transfer is one of the most important to keep in mind. The knowledge in the information systems is a way to communicate among individuals, and a way to translate one individual’s knowledge to another, hence is the individual creating the knowledge an important factor to acknowledge. We can see that aspects such as experiences, skills, insights, purposes, perspectives and contextual understandings highly influence the knowledge being created, hence the possibility to create rich knowledge at the receiver of knowledge. These aspects also influence whether the stored knowledge has any tacit elements, which seems to facilitate learning more for the receiving individual.

An in-depth analysis of organizational risk management in health care, and in particular the concepts of Enterprise Risk Management (ERM), has identified a five part model that can be used by Canadian health care leaders as an evidence supported approach to successful organizational risk management. The Model for Organizational Risk Management has been developed as a basis for linking the components of an ERM framework into a Canadian health organization in order to overcome the barriers that commonly disrupt strategic risk management. The Model addresses how an ERM framework can fit within an existing health organization by building off of and enhancing existing processes and resources in order to ensure familiarity, acceptance, and sustainability of the risk management program. By approaching the Model in a stepwise fashion (based on individual organizational context) health care leaders are provided with a roadmap from which to advance their own organizational risk management program.

An in-depth analysis of organizational risk management in health care, and in particular the concepts of Enterprise Risk Management (ERM), has identified a five part model that can be used by Canadian health care leaders as an evidence supported approach to successful organizational risk management. The Model for Organizational Risk Management has been developed as a basis for linking the components of an ERM framework into a Canadian health organization in order to overcome the barriers that commonly disrupt strategic risk management. The Model addresses how an ERM framework can fit within an existing health organization by building off of and enhancing existing processes and resources in order to ensure familiarity, acceptance, and sustainability of the risk management program. By approaching the Model in a stepwise fashion (based on individual organizational context) health care leaders are provided with a roadmap from which to advance their own organizational risk management program.

根據KPMG的研究顯示(2014)，生技製藥廠商間的合作是產業發展的趨勢，但合作的目的已經從原先的降低成本，發展到加速創新的產生。眾多國際製藥公司已經與外部夥伴進行合作，其中合作研發最能發揮合作夥伴間的效用，越緊密的合作越能使得合作網絡中多樣化的技術、能力結合，從而增強對於未被滿足醫療需求的理解。由此可見，跨國研發合作成為全球生技製藥廠商的企業策略。過去已有許多學者研究我國科技產業與國際廠商之研發合作，但甚少探究生技製藥廠商與國際生技製藥廠商間的研發合作。 本研究選定具有跨國研發合作豐富經驗的台灣生技製藥廠商為研究對象，探討其企業策略、核心能力及跨國研發動機如何影響跨國研發合作的管理。本研究從跨國研發合作影響因子以及跨國研發合作管理之內容兩個構面探討台灣生技製藥廠商與國際生技製藥廠商進行研發合作的互動關係。研究方法採取多重個案研究法，文獻探討部分包含生技製藥產業、企業策略與核心能力、國際研發合作、合作夥伴篩選因素、知識移轉與智財管理，研究者結合研究問題與文獻回顧導出觀念性研究架構，再依研究架構為主軸進行個案訪談與資料收集，實地深入訪談我國兩家生技製藥廠商，得出以下結論： 本研究發現，台灣生技製藥廠商與國際生技製藥廠商研進行發合作的動機一致，為降低及分散風險、分攤固定成本、技術與資源的互補與移轉、夥伴間營運策略的互補與相容性。篩選合作夥伴的主要考量也大致相同，包含資源及技術的互補、過往合作經驗、夥伴間營運策略的互補及相容性及財務能力。另外核心技術能力會影響台灣生技製藥廠商與合作夥伴合作起始的階段，研發合作起始階段的差異，更會影響知識移轉機制、以及合作方式的不同。另外，本研究也發現到，台灣生技製藥廠商在國際合作夥伴上的選擇會以不具直接競爭關係者為主，且與合作夥伴選擇以營業秘密的方式來保護技術知識。 / According to the research of KPMG in 2014, R&D collaboration between biopharmaceutical firms is the trend of biopharmaceutical industry. Under the circumstance of globalization, product life-cycles are gradually shortening. The purpose of R&D collaboration change from cost reduction to speeding up innovation. Therefore, multinational R&D collaboration has become a global business strategy for biopharmaceutical firms. Most of the past studies of multinational R&D collaboration focus on ICT industry in Taiwan. Few specially investigate biopharmaceutical industry. Consequently, a research gap can be found as multinational R&D collaborating between biopharmaceutical firms of Taiwan and biopharmaceutical firms of other countries. This research focus on the biopharmaceutical firms of Taiwan, explore how multinational R&D collaboration influence factors (business strategy, core competencies and the motivation of multinational R&D collaboration) affect multinational R&D collaboration management of firms. This research adopts two biopharmaceutical firms in Taiwan as case studies and conducts interviews with managers to understand multinational R&D collaboration influence factors and multinational R&D collaboration management. The conclusions of this research are as below: This research finds out that the motivations of multinational R&D collaboration of Taiwan firms are coincident, including cost reduction, diversification of risk, resources and technologies complementarity. The evaluations of partner selecting are also coincident, including resources and technologies complementarity, collaboration experience, operating strategy complementarity and financial capability. In addition, core competencies may affect the initiation stage of R&D collaboration and the initiation stage of R&D collaboration may affect the mechanisms of knowledge transfer and the way of multinational collaboration. Moreover, this research also found out that the biopharmaceutical firms of Taiwan might primarily choose to collaborate with international partners who have indirect competitive relationship with them. Last, the biopharmaceutical firms of Taiwan and their partners protect their intellectual property in the way of trade secret.

No description available.

No description available.

No description available.

Syftet med denna studie är att undersöka ifall formell utbildning bidrar till utveckling av lärandemiljö. Ett sekundärt syfte med detta arbete är att undersöka ifall innovations möjligheter ökar under befintlig lärandemiljöer. För att uppnå undersökningens syfte gjordes en enkätundersökning som besvarades av de inblandade företagens medarbetare. Målgruppen var anställda med olika poster inom de fem olika företagen. Kartläggning har genomförts med hjälp av tre olika enkäter som innehöll olika frågor som bland annat tog upp; företagsfakta, könsfördelning, kompetensutveckling, organisation, yrkesutveckling, förändringsarbete, utbildning och lärandemiljö. Studien framför även mer allmänna kortfattad information rörande EU projekt Sala Industrier samt övergripande beskrivning av deltagande företagen till exempel företagens storlek, arbetsuppgifter, spetskompetens och personalfakta. Därefter introduceras en teoretisk referensram där lärande, kompetensutveckling, information och kommunikation, formell och informell kunskap diskuteras som centrala tema i berörda organisationer, exempelvis redogörs i studien för olika drivkrafter mot ökad kompetensutveckling och lärande. Utifrån den teoretiska referensramen och en större datainsamling som genomfördes i form av enkäter och intervjuer, där förekom frågor som tog upp bl.a. lärandemiljön och kompetensutveckling. En analys genomfördes på insamlad data från enkätundersökningen utifrån studiens metod och teoriavsnitt. En viktig frågeställning inför framtida studier är att diskutera och analysera vilka utgångspunkter som finns för lärande och kompetensutveckling hos de inblandade företag eller andra företag som kan erfara liknande scenario. Med anledning av detta är det främst lärandemiljön och kompetensutveckling som koncentreras och diskuteras i studien t.ex. hur en lärandeorganisation ser ut och hur den lärandemiljön förändrats. Slutsatsen är att Salagrupps-företagens kompetensutveckling och lärandemiljö påverkas starkt av dåvarande rådande situation i form av finanskrisen i företagen, vilket i sin tur påverkade de berörda anställda i företagen, både positiv och negativ, beroende på olika faktorer som kommer att framföras i studien. Sammantaget tyder resultaten på en ganska samlad bild beträffande lärandemiljö och kompetensutveckling, resultatet på detta arbete kan skilja sig från andra liknande arbeten då finanskrisen som tema kan ha påverkat anställdas syn på kompetensutveckling och lärandemiljöer. / The purpose of this study is to investigate whether formal education contributes to the development of learning environment. A secondary objective of this work is to investigate whether the innovation potential increases in existing learning environments. To achieve the purpose of the survey was a questionnaire that was answered by the involved companies' employees. The target group of employees with different positions in the five different companies. Mapping has been conducted using three different questionnaires that contained various questions that included, among others; company facts, gender, skills, organization, professional development, change management, training and learning environment. The study also presents more general brief information on EU projects Sala Industries and comprehensive description of the participating companies, for example, size of firms, tasks, expertise, and personnel data. Then introduced a theoretical framework in which learning, skills development, information and communication, formal and informal knowledge is discussed as central theme in relevant organizations, such as outlined in the study for various driving forces for increased skill development and learning. Based on the theoretical framework and a larger data collection was conducted in the form of questionnaires and interviews, there were issues raised including learning environment and skills development. An analysis was conducted on data collected from the survey based on the study's methodology and theory section. An important question for future studies is to discuss and analyze the starting points available for training and competence of the involved companies or other businesses that may be experiencing similar scenario. For this reason , it is mainly the learning environment and skills development that is concentrated and discussed in the study eg how a learning organization look like and how the learning environment changed. The conclusion is that Sala Issues Task Force corporate training and learning environment is strongly influenced by the then prevailing situation in terms of the financial crisis in the enterprises, which in turn affected the affected employees in companies, both positive and negative , depending on various factors which will be performed in the study. Overall, the results suggest a fairly comprehensive picture regarding the learning environment and skills development; the results of this work may differ from other similar works since the financial crisis as a theme may have affected the employees' views on skills and learning environments. / الغرض الاساسي او الرئيسي من هذه الدراسة هو التحقق فيما إذا كان للدورات التعليمية من اثر في تطوير البيئة التعليمية واذا ما كانت تساهم في رفع مستواها سواء لناحية الموظف والشركة على حد سواء . أما الهدف الثانوي فيتمثل في التحقق من مدى تاثيرها في زيادة معدلات الابتكار في البيئة التعليمية المنوه عنها . لتحقيق الغرض من هذه الدراسة كان لابد من اجراء استبيان مع بعض الموظفين في عدد من الشركات بلغ عددها خمس شركات .وتمحور الاستبيان حول. الفئة المستهدفة من العاملين مع المواقف المختلفة في خمس شركات مختلفة. وقد أجريت رسم الخرائط باستخدام ثلاثة استبيانات مختلفة وهذا الوارد في الأسئلة المختلفة التي شملت، من بين أمور أخرى ؛ اسئلة تتعلق بالوضع الوظيفي للمستخدم (نوع العمل مدة العمل ظروف العمل) ، جنس المستخدم ، مهاراته ، التطوير المهني ، قابليته للتطور ومدى وتحسين بيئة التعليم للشركة والشخص. وتتضمن الدراسة معلومات موجزة عن االمشروع المشترك والقائم بين الاتحاد الاوروبي ومجموعة صالا الصناعية وتشمل الدراسة البيان الوظيفي . بنية الشركات مهامها ميدان عملها اختصاصها الموظفين مهاراتهم البيئة التعليمية ومدى قدرتهم على التطور والابتكار. ثم قدم إطارا نظريا في تنمية المهارات و المعلومات والاتصالات، و تبيان الفارق ما بين المعرفة النظرية والمعرفة المكتسبة كموضوع رئيسي في الشركات المعنية وتتطرق الدراسة للدوافع والحوافز الموجودة في الشركات بغية تشجيع اكتساب المهارات وتطوير ظروف العمل وبالاستناد الى الدراسات السابقة والقواعد النظرية المعمول بها والمشار اليها في سياق الدراسة المقدمة تم التطرق الى المزيد من الاسئلة في سياق الاستبيان حول عدد من المواضيع ومن اهمها تنمية المهارات وتطوير بيئة العمل . ومن ثم أجري التحليل على البيانات التي تم جمعها من المسح وتمت المقارنة ما بينها وما بين القواعد النظرية المعمول بها هناك. سؤال مهم مستقبليا موجه للدراسات المستقبلية حول كيفية الاستفادة من الدراسة الحالية او من التجربة الحالية بغية تفادي الاخطاء المستقبلية الناتجة عن التطبيق الخاطئ للقواعد النظرية المعمول بها .وبتضمن المشروع ايضا نقاش وتحليل مجالات التدريب و اختصاص الشركات المعنية أو الشركات الأخرى التي قد تكون تعاني من سيناريو مماثل. تخلص الدراسة الى ان تطوير المهارات وبيئة التعليم في مجموعة صالا تاثر كثيرا بالوضع المالي والاقتصادي والتي تاثرت بدورها بالازمة الاقتصادية العالمية الامر الذي انسحب بدوره على الموظفين سلبا وفي بعض الاحيان ايجابا والذي تطرقنا وبيناه في متن الدراسة . فيما يتعلق بالدراسة فانها لا تختلف عن نظيراتها من الدراسات السابقة الا لناحية ابراز ان العامل الخارجي المتمثل بالازمة الاقتصادية العالمية اثر بشكل اساسي على تنمية مهارات الموظفين في المجموعة وعلى خلق بيئة عمل افضل.