The current case study served to investigate roles, uses, attitudes, and future implications of a collaborative artificial intelligence system [CAIS] at a user experience and service design firm. Due to the shortage in the body of literature for human machine co-creative collaboration, this study obliged in expanding on it from a qualitative and conceptual level. Findings from a thematic analysis on design practitioners, indicated three main themes: Attitudes, Attributes, and Awareness. Main findings indicate that negative attitudes affect how much autonomy is ascribed to CAIS; There is a lack of actuating design with this type of technology, partly due to lack of knowledge but also a central authority in the community; CAIS is perceived to foster creativity, but not truly collaboratively; Finally, ethical considerations towards designing with such intelligent systems are discussed both regarding the designer and the design process, but also towards the end-user.

Dagens omvärldsförhållanden ger oss nya förutsättningar till kontinuerligt förändringsarbete. Nyckeln till ett lyckat förändringsarbete är att anpassa verksamheten efter de nya förutsättningarna där förändringar ses som möjligheter istället för risker. En kontinuerlig strävan efter förbättring i kombination med vilja kan skapa ytterligare tillfällen för kvalitetsutveckling. Anticimex är ett internationellt serviceföretag som arbetar med skadedjurskontroll, fuktkontroll, matsäkerhet, brandskydd och husbesiktningar. Kundtjänstavdelningen på kontoret i Sollentuna lyfter att företaget idag lider av en internt bristande kommunikation. Syftet med examensarbetet är att fokusera på grundorsaker till den bristande kommunikationen samt hur berörda moment kan effektiviseras. Utifrån ett kvalitetsmässigt perspektiv kommer studien att redogöra förbättrings-och implementeringsförslag rörande det bristande problemområdet. Utförd fallstudie har genomförts tillsammans med samtliga medarbetare inom kundtjänstavdelningen som respondenter. Utefter respondenternas utsagor har teori som berör offensiv kvalitetsutveckling, kommunikation, förändringsarbete samt motivation redogjorts för att utveckla analysens innebörd. Resultatet visar på att det överväldigande informationsflödet beror på lednings sätt att förmedla ut informationvia intranätet som även är kopplat till forum och mail. Intranätets överväldigande informationsflöde i samband med en otydlig struktur bidrar även till att information går miste där väsentliga förändringar kan påverka medarbetarnas arbetsuppgifter samt kundernas upplevelse. Fallstudiens slutsats är att Anticimex är i behov av en förändring rörande intranätets utformande. Att avgränsa informationsutskick till enbart de parter som berörs kan skapa en större tydlighet för medarbetarna på kontoret. En bra igångsättande tackling på problemet kan även vara att införa avdelningsmöten på lokalnivå. Anställda inom kundtjänstavdelningen kan då gemensamt diskutera frågor rörande otydligheter eller förändringar där informationsflödet blir tydligare. För en helhetslösning krävs åtgärder på ledningsnivå rörande intranätets utformande med ett mer avgränsat utskick. / Today’s market condition gives us new opportunities for continuous change. The key to successful change is to adapt the business to the new conditions, where change is seen as opportunities instead of risks. A continuous pursuit of improvement in combination with will can create additional facilities regarding quality development. Anticimex is an international service company that handles pest controls, food safety, fire protection, house inspections etc. The customer service department in Sollentuna, north of Stockholm, emphasizes that the company today suffer from an internal communication failure. The purpose of the thesis of this work is to focus on root causes of the communication failure and how relevant elements can be streamlined. Based on a quality perspective, the case study will describe improvement and implementation proposals regarding the described problem area. Performed case study has been carried out together with all the employees at the customer service department as respondents. Follow the respondents’ statements, theory related to offensive quality management, communication, improvement work and motivation have been reported to develop the meaning of the thesis analysis. The results show that the overwhelming flow of information depends management’s way of communicating information mainly through the intranet which is connected to internal forums and mail. The intrinsic structure of the intranet also contributes to the loss of important information, where significant changes can affect employees’ duties and the overall customer satisfaction. The case study concludes that Anticimex is in need of change regarding the overwhelming information flow in connection with the intranet’s design. To delimit the information sent to only the parties concerned can create greater perspicuity for employees in the customer service department in Sollentuna. A good start to the problem may also be to introduce departmental meetings at local level. Employees in the customer service section can then jointly discuss issues related to ambiguities or change in which information becomes clearer. For a complete solution, it is suggested to introduce a change on management-level where the information is delimited or the intranet is restructured.

Digital fabrication technologies such as 3D printing is predicted to have a significant impact on our future society. However, the complexity of current 3D modelling softwares  risk deterring novices from engaging with the technology. In this thesis, a series of workshops were conducted to explore the implications for novices to create models out of tangible materials such as clay, paper and LEGO, that were then scanned and printed with a 3D printer. The results show that while the tangible materials create engaging opportunities for novices to engage with digital fabrication technologies such as 3D printing, the materials also provide limitations and constraints depending on their physical properties.

This research paper investigates the language that is used by upper secondary students both in gaming and in school related situations. The overarching aim is to compare the language that students in upper secondary school use during online gaming and in classroom situations and how one influences the other and what attitudes students have regarding spoken English during online gaming and in the classroom. A questionnaire was used to gather information about the students’ gamer habits and how they perceive the connection between online games and second language learning. The results provided by the questionnaire showed that there is a positive attitude among the students regarding how online games can provide opportunities for expansion of a second language vocabulary. Many of the students felt that the online sphere provided a more secure and more accessible setting for learning than what their school could give them. It also showed that second language learning through online gaming is possible, but at the same that the language provided through online games has limited use in for example a school environment. Words and phrases that the students have picked up from online gaming are in many cases not useful outside of the speech community of gamers. Therefore, the conclusion that was made was that online gaming is a large part of many students’ second language learning and that many students feel that is a more accessible way to learn a second language. Therefore, a didactic implication is that it is important that teachers start to include online gaming language in their education.

Humans were made to move. Many hours in front of a screen leads to stiff bodies and a diminished bodily awareness. The aim of this project was to explore how technology can serve to increase our body awareness and adapt to our physical conditions in everyday life with focus on office spaces. The study is explorative with a user-centered approach and a focus on embodied prototyping, where the user is a subject of design. Data was collected with recordings, interviews, and workshops. Reflexion-on-action, prototyping and iterations lead to the final outcome. The final concept is a wearable that encourage people to move and stretch out more often and spontaneously throughout the day. It does so by vibration patterns along your spine and shoulders. The idea of this concepts is to make people move often and regularly during the day; to react spontaneously to a reminder from the body, mediated by the vibrations. The system is thought to be self-awarding; if it feels good to stretch out, to extend the arms, to move – then you will want to do it again.

Remotely-controlled technologies are no longer limited to military applications, such as unmanned military airborne weapons or explosive diffuser robots. Nowadays we can see more and more of remotely controlled devices used as medical equipment, toys, and so forth. One of the most recent areas of interest is robotic telepresence, also known as Mobile Robot Presence (MRP), which provides the ability to interact socially and professionally with other people and even objects in remote locations. One of the known issues with using remotely-controlled devices is the cognitive overload which their operators (pilots) experience and MRP pilots are no exception. However, despite vast research on different ways to address this in military or medical scenarios, little has been done regarding MRPs. This thesis study aims to make a contribution in closing that gap by suggesting a method, developing a prototype implementing it; then conducting an empirical assessment of the method and the prototype as a part of a broader study on MRP, supported by Swedish Research Council. I have suggested a method comprised of a Secondary-task (ST) method and Subjective Rating Scales (SRS), in which the latter act as an evaluation method for the former. Both of them were used in an overarching study in search for the best control device amongst four chosen devices. I collected and analyzed secondary task performance data (e.g. response time, error rates), subjective user ratings, explicit rankings, and observations recordings. My analysis of the collected data shows that using a monitoring and response face recognition secondary task is a plausible method for the assessment of MRP pilot’s cognitive load.

Studien utgick från vårdnadshavares konstruktioner av digital teknik och digital teknik­användning. Syftet med studien var att synliggöra hur vårdnadshavare konstruerar den digitala tekniken som omger dem och deras barn i vardagen samtidigt som de själva konstrueras av samhället. Syftet var även att diskutera dessa konstruktioner i relation till förskolans uppdrag. Genom att ett social­-konstruktionistiskt perspektiv antogs var det vårdnadshavarnas tal som analyserades i studien. För att synliggöra detta användes en kvalitativ semistrukturerad intervju där sex vårdnadshavare deltog. Resultatet visade att det finns många olika konstruktioner bland deltagarna. Övervägande del av vårdnadshavarna var positiva till digital teknik och digital teknikanvändning. I resultatet framgick dock att det bland annat fanns en gemensam oro bland informanterna över att barnen kan stöta på olämpligt innehåll genom digital teknik.   En av de slutsatser som kunde dras var att vårdnadshavarnas konstruktion av digital teknik på-verkar barnens erfarenheter om, och tillgänglighet till den. Som förskollärare är det en viktig aspekt att vara medveten om. Förskolans uppgift blir således att komplettera hemmet för att ge alla barn en likvärdig ram för utveckling och lärande.

This thesis is about two different theoretical interpretations of objects and object-orientation in design of health care information systems – the interpretations of Activity Theory/Developmental Work Research and Computer Science respectively. One motive to my interest in objects of work and software, is to better understand the problems and possibilities in an inter¬dis¬ciplinary research project. With an origin in 2001, a Wound Care Project began as a joint R & D endeavour with the initial idea of utili¬zing digital photos. Soon, an information system (“Hedvig”) was developed for the purpose of managing digital photos and related treatment records on wounds. Later, this work expanded in creation of a distributed information system (“Helar”), a digital prototype for support of wound care treatment. Eventually, the thesis is summing up reflections related to the object concepts. AT/DWR has its strength in analysis and design of required change in a work practice but is still weak in method and techniques for support of making specific computa¬tional systems. In a way this shortcoming is thought of to be balanced by the technological CS discipline of which one of its main forces is to develop theory and practice for construction of computational information systems. This thesis suggest, in the inter¬dis¬ciplinary field of Health Care Information Systems Design, a further developed object con¬cept, and related scenarios and use cases, as a way of taking advantage of a combination of those two different strengths. / Avhandlingen handlar om två olika teoretiska tolkningar av objekt och objektorientering i design av informationssystem för hälso- och omvårdnadsarbete - tolkningar utifrån verksamhetsteori/utvecklande arbetsforskning (activity theory/developmental work research: AT/DWR) å ena sidan och datavetenskap (computer science: CS) å den andra. Ett motiv för mitt intresse för objekt i arbete och i programvara, är att bättre förstå problem och möjligheter i ett tvärvetenskapligt forskningsprojekt. Med en början i 2001, startade ett sårvårdsprojekt som ett forsknings- och utvecklingsarbete med den initiala idén att nyttja digitala foton, och snart utvecklades ett informationssystem ("Hedvig") för syftet att hantera digitala foton och annan relaterad behandlingsdokumentation för sårvård. Senare expanderade detta arbetet i skapandet av ett distribuerat informationssystem ("Helar"), en digital prototyp för stöd av sårbehandlingsarbete. Denna avhandling summerar reflektioner relaterade till objektbegreppen. AT/DWR har sin styrka i analys och design av efterfrågad förändring av en arbetspraktik, men är fortfarande svag i metod och tekniker för att stödja skapandet av specifika datorsystem. På ett sätt är det här tillkortakommandet tänkt att balanseras av den teknologiskt datavetenskapliga disciplinen, där en av dess främsta drivkrafter är att utveckla teori och praktik för konstruktion av datoriserade informationssystem. I det tvärvetenskapliga fältet av design av informationssystem för hälso- och omvårdnadsarbete, föreslår denna avhandling fortsatt utveckling av objektkoncepten, och utveckling av de relaterade "scenarios" och "use cases", som ett sätt att dra fördel av en kombination av dessa två olika förtjänster, som de olika disciplinerna står för. objekt, objektorientering, sårvård, digitala foton, verksamhetsteori, datavetenskap, informationssystem

Swedish healthcare are in need of radical changes to meet the requirements from both the government and the patients to create organisational working methods that better support the patients through their healthcare processes. Digitalization of patient data has been going on for decades in order to increase participation and understanding among patients in their care processes. However, availability of information does not ensure understanding. Therefore, resources should be devoted to create conditions to enable participation. The purpose of this study is to explore how visualization of patient data in the patient’s journal can affect the consultation in the encounter between the doctor and the patient. Qualitative interviews were conducted with both patients and doctors. The study suggests that a visualized digital journal could represent a educational tool and contribute to a greater understanding between the patient and the doctor, required that it’s features correspond rather comlex visualization. According to this study, greater understanding in the patient would reasonably generate more and different questions than today, which would not necessarily improve the efficiency in the konsultation. According to the study, greater understanding in the patient would reasonably generate more and different questions than today, which would not necessarily improve the efficiency in the konsultation. Furthermore, a visualized patient's journal may influence the salutogenic effect in the care process why demands regarding the way the resource should be used has to be established.

People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals. The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the information, agreement, fulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet. / People engage with multiple online services and carry out a range of different digital transactions with these services. Registering an account, sharing content in social networks, or requesting products or services online are a few examples of such digital transactions. With every transaction, people take decisions and make disclosures of personal data. Despite the possible benefits of collecting data about a person or a group of people, massive collection and aggregation of personal data carries a series of privacy and security implications which can ultimately result in a threat to people's dignity, their finances, and many other aspects of their lives. For this reason, privacy and transparency enhancing technologies are being developed to help people protect their privacy and personal data online. However, some of these technologies are usually hard to understand, difficult to use, and get in the way of people's momentary goals. The objective of this thesis is to explore, and iteratively improve, the usability and user experience provided by novel privacy and transparency technologies. To this end, it compiles a series of case studies that address identified issues of usable privacy and transparency at four stages of a digital transaction, namely the information, agreement, fulfilment and after-sales stages. These studies contribute with a better understanding of the human-factors and design requirements that are necessary for creating user-friendly tools that can help people to protect their privacy and to control their personal information on the Internet.